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href="https://www.worldbank.org/en/country/armenia">亚美尼亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/austria">奥地利</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/azerbaijan">阿塞拜疆</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gcc">巴林</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/bangladesh">孟加拉国</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/belarus">白俄罗斯</a> <ul><li lang="ru"><a class="dropdown-item" href="https://www.vsemirnyjbank.org/ru/country/belarus">Русский</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/belgium">比利时</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/belgium">Français</a></li> <li><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/belgium">Nederlandse</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/bz">伯利兹</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/benin">贝宁</a> <ul><li lang="fr"> <a class="dropdown-item" href="https://www.banquemondiale.org/benin">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/bhutan">不丹</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/bolivia">玻利维亚</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/bolivia">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/bosniaandherzegovina">波斯尼亚和黑塞哥维那</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/botswana">博茨瓦纳</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/brazil">巴西</a> <ul><li lang="pt"><a class="dropdown-item" href="https://www.worldbank.org/pt/country/brazil">Português</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/bulgaria">保加利亚</a> <ul><li lang="bg"><a class="dropdown-item" href="https://www.worldbank.org/bg/country/bulgaria">Български</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/burkinafaso">布基纳法索</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/burkinafaso">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/burundi">布隆迪</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/burundi">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/cambodia">柬埔寨</a> <ul><li lang="km"><a class="dropdown-item" href="https://www.worldbank.org/km/country/cambodia">ភាសា&ZeroWidthSpace;ខ្មែរ&ZeroWidthSpace;</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/cameroon">喀麦隆</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/cameroon">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/canada">加拿大</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/canada">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/capeverde">佛得角</a> <ul><li lang="pt"><a class="dropdown-item" href="https://www.worldbank.org/pt/country/capeverde">Português</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/centralafricanrepublic">中非共和国</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/centralafricanrepublic">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/chad">乍得</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/chad">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/chile">智利</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/chile">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.shihang.org/china">中国</a> <ul><li lang="en"><a class="dropdown-item" href="https://www.worldbank.org/en/country/china">English</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/colombia">哥伦比亚</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/colombia">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/comoros">科摩罗</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/comoros">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/drc">刚果民主共和国</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/drc">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/congo">刚果共和国</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/congo">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/costarica">哥斯达黎加</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/costarica">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/cotedivoire">科特迪瓦</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/cotedivoire">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/croatia">克罗地亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eumemberstates">捷克共和国</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/denmark">丹麦</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/djibouti">吉布提</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/caribbean">多米尼克</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/dominicanrepublic">多米尼加共和国</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/dominicanrepublic">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/ecuador">厄瓜多尔</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/ecuador">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/egypt">阿拉伯埃及共和国</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/egypt">العربية</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/elsalvador">萨尔瓦多</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/elsalvador">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/equatorialguinea">赤道几内亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eritrea">厄立特里亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eumemberstates">爱沙尼亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/ethiopia">埃塞俄比亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">斐济</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/finland">芬兰</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/france">法国</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/france">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gabon">加蓬</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/gabon">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gambia">冈比亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/georgia">格鲁吉亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/germany">德国</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/ghana">加纳</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/greece">希腊</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/caribbean">格林纳达</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/guatemala">危地马拉</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/guatemala">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/guinea">几内亚</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/guinea">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/guineabissau">几内亚比绍</a> <ul><li lang="pt"><a class="dropdown-item" href="https://www.worldbank.org/pt/country/guineabissau">Português</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/guyana">圭亚那</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/haiti">海地</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/haiti">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/honduras">洪都拉斯</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/honduras">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eumemberstates">匈牙利</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/iceland">冰岛</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/india">印度</a> <ul><li lang="hi"><a class="dropdown-item" href="https://www.worldbank.org/hi/country/india">Hindi</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/indonesia">印度尼西亚</a> <ul><li lang="in"><a class="dropdown-item" href="https://www.worldbank.org/in/country/indonesia">Bahasa</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/iran">伊朗</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/iraq">伊拉克</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/iraq">عربي</a></li></ul> </li> <li> <a class="dropdown-item" href="https://data.worldbank.org/country/israel">以色列</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/italy">意大利</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/jamaica">牙买加</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/japan">日本</a> <ul><li lang="ja"><a class="dropdown-item" href="https://www.worldbank.org/ja/country/japan">日本語</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/jordan">约旦</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/jordan">عربي</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/kazakhstan">哈萨克斯坦</a> <ul><li lang="ru"><a class="dropdown-item" href="https://www.vsemirnyjbank.org/ru/country/kazakhstan">Русский</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/kenya">肯尼亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">基里巴斯</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/korea">韩国</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/kosovo">科索沃</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gcc">科威特</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/kyrgyzrepublic">吉尔吉斯共和国</a> <ul><li lang="ru"><a class="dropdown-item" href="https://www.vsemirnyjbank.org/ru/country/kyrgyzrepublic">Русский</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/lao">老挝</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eumemberstates">拉脱维亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/lebanon">黎巴嫩</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/lebanon">عربي</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/lesotho">莱索托</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/liberia">利比里亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/libya">利比亚</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/libya">عربي</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/eumemberstates">立陶宛</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/luxembourg">卢森堡</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/luxembourg">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/northmacedonia">马斯顿（前南斯拉夫马其顿共和国）</a> <ul><li lang="mk"><a class="dropdown-item" href="https://www.worldbank.org/mk/country/macedonia">македонски</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/madagascar">马达加斯加</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/madagascar">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/malawi">马拉维</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/malaysia">马来西亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/maldives">马尔代夫</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mali">马里</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/mali">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">马绍尔群岛</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mauritania">毛里塔尼亚</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/mauritania">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mauritius">毛里求斯</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/mauritius">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mexico">墨西哥</a> <ul><li><a class="dropdown-item" href="https://www.bancomundial.org/es/country/mexico">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">密克罗尼西亚联邦国</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/moldova">摩尔多瓦</a> <ul><li><a class="dropdown-item" href="https://www.worldbank.org/ro/country/moldova">română</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mongolia">蒙古</a> <ul><li><a class="dropdown-item" href="https://www.worldbank.org/mn/country/mongolia">Монгол</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/montenegro">黑山</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/morocco">摩洛哥</a> <ul><li lang="ar"><a class="dropdown-item" href="https://www.albankaldawli.org/ar/country/morocco">عربي</a></li> <li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/morocco">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/mozambique">莫桑比克</a> <ul><li lang="pt"><a class="dropdown-item" href="https://www.worldbank.org/pt/country/mozambique">Português</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/myanmar">缅甸</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/namibia">纳米比亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">瑙鲁</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/nepal">尼泊尔</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/netherlands">荷兰</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/nicaragua">尼加拉瓜</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/nicaragua">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/niger">尼日尔</a> <ul><li lang="fr"><a class="dropdown-item" href="https://www.banquemondiale.org/fr/country/niger">Français</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/nigeria">尼日利亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/norway">挪威</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gcc">阿曼</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pakistan">巴基斯坦</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/pacificislands">帕劳</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/panama">巴拿马</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/panama">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/png">巴布亚新几内亚</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/paraguay">巴拉圭</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/paraguay">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/peru">秘鲁</a> <ul><li lang="es"><a class="dropdown-item" href="https://www.bancomundial.org/es/country/peru">Español</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/philippines">菲律宾</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/poland">波兰</a> <ul><li lang="pl"><a class="dropdown-item" href="https://www.worldbank.org/pl/country/poland">Polski</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/portugal">葡萄牙</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/gcc">卡塔尔</a> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/romania">罗马尼亚</a> <ul><li lang="ro"><a class="dropdown-item" href="https://www.worldbank.org/ro/country/romania">Română</a></li></ul> </li> <li> <a class="dropdown-item" href="https://www.worldbank.org/en/country/russia">俄罗斯联邦</a> <ul><li lang="ru"><a class="dropdown-item" 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<p><p>申诉服务（GRS）为个人和社区提供一个直接向世行提出投诉的管道，如果他们认为世界银行出资的项目已经或可能对其本人、所在社区或所处环境造成负面影响。GRS确保投诉事项迅速得到审查和处理，使世行能够及时回应受项目影响社区的意见并做出调整。GRS平均每年处理125项投诉，涉及广泛的项目相关议题。</p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> <div class="wbl_card section"> <div class="intro_paragraph "> <div class="_loop_lead_paragraph_lg"> <p><p><b><a href="#file">提交投诉</a></b></p> </p> </div> </div> <style> .intro_paragraph_inverse { padding: 32px; margin-bottom: 32px; background-color: #f6f6f6; } ._loop_lead_paragraph_lg { font-size: 20px; line-height: 32px; color: #545454; } </style></div> </div> </div> </div> </div> <div class="col-md-2 colsplit" id=""> <div class=" "> <div class="grid_2_par_1 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="row clearfix full-row-white-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:inherit'>关于GRS </h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="multi_indepth parbase section"> <script src="/etc/designs/wbr/components/playvideo.js"></script> <script src="/etc/designs/wbrrdesign/components/audiotracking.js"></script> <div class="wbgindepth"> <section class="row _loop_slide_2"> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/dec-1/GRS-brochure-shutterstock.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> GRS宣传册 </h4>   <p class="card-description"> 了解更多关于GRS及其如何运作的信息 </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='阅读GRS宣传册（PDF）' href='https://thedocs.worldbank.org/en/doc/c60981feafc701a317331bafec61274a-0290032021/original/GRS-Brochure-chinese.pdf' target='_blank'>阅读GRS宣传册（PDF）</a></li> </ul> </div>  </div> </div> </div> </div> <div class="col-lg-6 col-md-6 col-sm-6 col-xs-12"> <div class="card-v3-section"> <div class="card-wrapper _loop_indepth_card_wrapper"> <div class="card-img"> <img class="img-responsive" src="/content/dam/photos/780x439/2020/jul-3/grs-faq-pic.jpg" title="Image" alt="Image"> </div>   <div class="card-content "> <h4> 关于GRS的常见问题 </h4>   <p class="card-description"> </p>  <div class="card-link "> <ul> <li><a data-customlink='nl:body content' data-text='阅读GRS常见问题解答' href='https://www.shihang.org/zh/projects-operations/products-and-services/grievance-redress-service/grs-faq' target='_blank'>阅读GRS常见问题解答</a></li> </ul> </div>  </div> </div> </div> </div> </section> </div> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 36px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-darker-blue-components" style=" background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="gridlayout parbase section"> <div class="row "> <div class="col-md-10 colsplit" id=""> <div class=" "> <div class="grid_10_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <hr class="hidden-lg hidden-md"> <div class="redesign_title parbase section"> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <hr> <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <p><span><div class= 'c14v1-body' style='float: left;'><div class=' c14v1-square-size'><div class='c14v1-square'><img src='/content/dam/photos/220x220/2020/dec/mena-tunisia-hoel-220x220.jpg' class='img-responsive' alt='Image' title=''></div></div></div></span><a id="file"></a></p><h2>提交投诉</h2><p>任何认为世界银行出资的项目已经或可能对其造成负面影响的个人或社区团体均可提交投诉。</p><p> </p><p> </p><p> </p><p><b>如果一项投诉具备以下所有特点，则GRS认为其符合受理条件：</b></p><ul><li>事关由世界银行支持的某个执行中的（未竣工）投资项目</li><li>检举该投资项目已经或可能对环境或社会造成危害</li><li>由直接受到该项目影响的一名或一组投诉人，或其代表授权提交。</li></ul><p><b>投诉必须以书面形式提交GRS。提交方法包括：</b></p><ul><li>在线提交，使用<u><a href="https://wbgcmsgrs.powerappsportals.com/zh-CN/new-complaint/">在线表格</a></u></li><li>发送邮件至<a href="mailto:grievances@worldbank.org">grievances@worldbank.org</a></li><li>邮寄或人工送达至<u><a target='_blank' href="https://www.shihang.org/zh/about/contacts">世界银行总部</a></u>（美国华盛顿）或<u><a target='_blank' href="https://www.shihang.org/zh/about/contacts">世界银行的国家代表处</a></u>——请打印<u><a target='_blank' href="https://thedocs.worldbank.org/en/doc/743201426857500569-0290022021/original/GrievanceRedressServiceGRScomplaintform.docx">此表格</a></u>并填写（DOCX文件）(En)</li></ul><p><b>投诉中应包含的信息</b></p><p>投诉必须：</p><ul><li>说明投诉涉及的项目内容</li><li>明确阐述项目的负面影响</li><li>说明提交投诉的人员身份</li><li>说明投诉是否由受项目影响的人员或社区的代表提交</li><li>如果投诉是由代表提交，则投诉中应包括该代表的姓名、签名、联系方式以及代表授权书面证明</li></ul><p>虽然提交投诉不要求包括相关证据，但这类资料可能对审理和解决投诉有帮助。投诉人也可以在投诉中提出关于如何解决投诉事项的建议。所有投诉信息都会予以保密。未经投诉人同意，GRS不会披露任何可能暴露投诉人身份的个人数据。</p><p><u><a target='_blank' href="https://thedocs.worldbank.org/en/doc/ddefa6402423322c6490bf6f81f3b7f6-0290032021/original/Data-privacy-of-the-GRS-chinese.pdf">GRS个人数据隐私说明与同意</a></u></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div class="clearfix"></div> <div style="margin-bottom: 0px"></div> </div> </div> </div> </div> </div> </div> <div class="supergrid parbase section"> <div class="full-row-gray-components" style="padding: 32px 0px 32px 0px; background-color:"> <div class="container"> <div class=""> <div class="par parsys"><div class="redesign_title parbase section"> <div class="row"> <div class="heading-v1 "> <div class="col-lg-12 col-md-12 col-sm-12 col-xs-12"> <h2 style= 'color:#333;text-align:Left Align'>GRS投诉案件</h2> </div> </div> </div> <style> .heading-v1-center .lock-icon { color: #fff; border: 2px solid #fff; } </style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-12 colsplit" id=""> <div class=" "> <div class="grid_12_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_static_content section"> <section id =""> <div class="c14v1-body c14v1-body-covid c14v1-body-text flipboard-keep " > <p>追踪GRS受理案件的进展</p><p><a target='_blank' href="https://thedocs.worldbank.org/en/doc/383781466604694992-0290022021/original/GRScaselog.pdf">查看GRS所有案件（PDF）</a>(En)</p><h3><span><div class= 'c14v1-body' style=''><div class=' c14v1-full-size'><div class='c14v1-full'><img src='/content/dam/photos/480x225/2021/apr/GRS-cases-chinese.png' class='img-responsive' alt='Image' title=''></div></div></div></span><br></h3><h2>GRS投诉处理流程包括三个主要步骤：</h2><p>GRS收到投诉</p><ul><li>通知投诉人收到投诉</li><li>确認投诉是否符合受理资格</li></ul><p>审理投诉议题</p><ul><li>通知投诉人投诉处理状态</li><li>必要时要求投诉人提供更多相关信息</li></ul><p>调正解决投诉</p><ul><li>向投诉人提出解决建议和时间表</li><li>如投诉人同意，则由项目团队和项目执行机构实施该解决方案，由GRS监督实施情况</li><li>解决方案完全实施后，投诉结案</li></ul><h3> </h3><h2>GRS年度报告 <span style="font-weight: normal;">(En)</span></h2><p><span style="font-weight: normal;"><a target='_blank' href="https://pubdocs.worldbank.org/en/735981610131855597/GRS-AnnualReport-FY20.pdf">2020财年</a><br> <a target='_blank' href="https://pubdocs.worldbank.org/en/143681536776465592/GRS-2017AnnualReport.pdf">2017年</a><br> <a target='_blank' href="https://pubdocs.worldbank.org/en/121911510349513569/GRS-Annual-Report-2016.pdf">2016年</a></span></p> </div></section> <script type="text/javascript"> $(document).ready(function(){ $(".c14v1-body table").find("td").find("div.c14v1-full").closest("td").addClass("width30"); }); </script> <div class="clearfix"></div> </div> <div class="multi_indepth parbase section"> <style> .card-content.card-content-center { text-align: center; padding-top: 16px; }</style></div> <div class="gridlayout parbase section"> <div class="row "> <div class="col-md-6 colsplit" id=""> <div class=" "> <div class="grid_6_par_0 parsys"> <div style="padding-left:0px;padding-right:0px;" class="remove-padding-grid" > <div class="redesign_related section">  <div class="related-v1-section "> <h4 class='h4'>相关内容</h4> <div class="blurb-text" > <p><p><b>相关链接</b></p> <p>世界银行政策</p> <ul> <li><a href="https://policies.worldbank.org/sites/ppf3/PPFDocuments/Forms/DispPage.aspx?docid=4929ca56-1362-449e-87c0-4d75585648d4&ver=current">世行程序（BP）：投诉服务</a> (En)</li> <li><a href="https://projects.shihang.org/zh/projects-operations/environmental-and-social-framework">环境和社会框架（ESF）</a></li> <li><a href="https://projects.shihang.org/zh/projects-operations/environmental-and-social-policies">环境和社会保障政策</a></li> <li><a href="https://policies.worldbank.org/sites/ppf3/PPFDocuments/Forms/DispPage.aspx?docid=3693">信息获取政策</a> (En)</li> </ul> <p>世界银行集团问责制度</p> <ul> <li><a href="https://www.worldbank.org/en/about/unit/integrity-vice-presidency">机构廉政部</a> (En)</li> <li><a href="https://www.inspectionpanel.org/chinese">独立监察小组</a></li> <li><a href="http://www.cao-ombudsman.org/languages/chinese/">IFC合规顾问/监察员办公室（IFC的独立问责机制）</a></li> </ul> <p>与采购有关的投诉</p> <ul> <li><a href="https://pubdocs.worldbank.org/en/975671478891365829/Complaints-Guidance-FINAL-Revised.pdf">提交投诉指南</a>（PDF）(En)</li> </ul> </p> </div> 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