FAQ | AllMovie

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top-nav-item"> <a href="/blog" title="Articles">Articles</a> <div class="sub-nav-outer-container"> <div class="sub-nav-container clearfix"> <div class="sub-nav-columns"> <div class="blog-list"> <ul> <li class="blog-features"> <a href="/blog/features" title="Features">Features</a> </li> <li class="blog-reviews"> <a href="/blog/reviews-5" title="Reviews">Reviews</a> </li> <li class="blog-lists"> <a href="/blog/lists" title="Lists">Lists</a> </li> </ul> </div> <div class="blog-list"> <ul> <li class="blog-stream"> <a href="/blog/watch-online" title="Watch Online">Watch Online</a> </li> <li class="blog-news"> <a href="/blog/news" title="News">News</a> </li> <li class="blog-all"> <a href="/blog" title="All Posts">All Posts</a> </li> </ul> </div> <div class="blog-subnav right"> <div class="sub-nav-blog-content"></div> </div> </div> </div> </div> </div> <div class="recommendations top-nav-item"> <a href="/recommendations" title="Recommendations">Recommendations</a> </div> <div class="advanced-search top-nav-item"> <a href="/advanced-search" title="Advanced Search">Advanced Search</a> </div> </div> </nav> <div class="user-social-nav"> <nav class="user-nav"></nav> </div> </div> </div> </div> <div class="header-leaderboard"> <script type="text/javascript">if (scroll_v7 === "no-scroll") {if (isMobile_AllMovie) {document.write('<div data-fuse="home_header_mobile_2"></div>');} else {document.write('<div data-fuse="home_header"></div>');}}</script> </div> <div id="cmn_wrap"> <div class="content-container"> <div class="content"> <a class="anchor" id="top"></a> <header> <h1>AllMovie FAQ</h1> <ul> <li><a href="#about" title="What is this site all about?" aria-label="Jump to answer">What is this site all about?</a></li> <li><a href="#fabric" title="Where do you get your information in your database?" aria-label="Jump to answer">Where do you get your information in your database?</a></li> <li><a href="#ratings" title="What are the star ratings on the site?" aria-label="Jump to answer">What are the star ratings on the site?</a></li> <li><a href="#iva" title="What happened to the reviews and DVD info that used to be on AllMovie?" aria-label="Jump to answer">What happened to the reviews and DVD info that used to be on AllMovie?</a></li> <li><a href="#submitMovieInfoTrailer" title="How do I submit information and trailer for my movie?" aria-label="Jump to answer">How do I submit information and trailer for my movie?</a></li> <li><a href="#whyDoIHaveAPage" title="Why is there a page with my name on the site?" aria-label="Jump to answer">Why is there a page with my name on the site?</a></li> <li><a href="#submitChangeMyInfo" title="I would like to submit or change information about me on the site." aria-label="Jump to answer">I would like to submit or change information about me on the site.</a></li> <li><a href="#submitHeadshot" title="Can I submit my headshot to be added to your contributor pages?" aria-label="Jump to answer">Can I submit my headshot to be added to your contributor pages?</a> </li> <li><a href="#register" title="What is the value of registering with AllMovie?" aria-label="Jump to answer">What is the value of registering with AllMovie?</a></li> <li><a href="#favorite" title="Why should I rate movies or mark filmakers as Favorites?" aria-label="Jump to answer">Why should I rate movies or mark filmakers as Favorites?</a></li> <li><a href="#myfavorites" title="Where can I see what I've rated or marked as a favorite?" aria-label="Jump to answer">Where can I see what I've rated or marked as a favorite?</a></li> <li><a href="#ads" title="Why are there ads on the site?" aria-label="Jump to answer">Why are there ads on the site?</a></li> <li><a href="#tv" title="What about TV information?" aria-label="Jump to answer">What about TV information?</a></li> <li><a href="#cool" title="How can I submit a feature request?" aria-label="Jump to answer">How can I submit a feature request?</a></li> <li><a href="#missing" title="I noticed something is wrong. How can I submit a correction?" aria-label="Jump to answer">I noticed something is wrong. How can I submit a correction?</a></li> <li><a href="#subscribe" title="What does an AllMovie subscription offer? Can I remove Ads?" aria-label="Jump to answer">What does an AllMovie subscription offer? Can I remove Ads?</a></li> <li><a href="#still-ads" title="I am a subscriber, why am I still seeing ads?" aria-label="Jump to answer">I am a subscriber, why am I still seeing ads?</a></li> <li><a href="#bank" title="My Bank Charged Me! What Can I Do!" aria-label="Jump to answer">My Bank Charged Me! What Can I Do!</a></li> </ul> </header> <section> <a class="anchor" id="about"></a> <h2>What is this site all about?</h2> <p> AllMovie is a comprehensive and in-depth resource for finding out more about the movies, actors and filmmakers you love. We offer different ways for our users to explore and discover all kinds of cool info about movies including keeping up-to-date on new release information, browsing filmographies, rating your favorite films and exploring everything about movies. </p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="fabric"></a> <h2>Where do you get your information in your database?</h2> <p>Allmovie uses a data provider called <a href="https://fabricdata.com/">Fabric Origin</a>. Fabric Origin works with hundreds of content creators worldwide to get information right from the source. Their team of dedicated acquisition people constantly adds the latest and greatest titles across the media landscape.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="ratings"></a> <h2>I see a star rating associated with movies on the site. What is that and why does the number sometimes change?</h2> <p>Fabric Origin has created its rating system to help us sort content and show you what they see as best. They do this by looking at several factors such as contributors to a title and their past successes, box office performance, awards, countries it is opening in, marketing push for that title, trailer plays, social media presence, and more. If a movie is currently in a theatrical run, you might see a lower number until more marketing materials are made available and it starts having box office numbers and later awards.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="iva"></a> <h2>What happened to the reviews and DVD info that used to be on AllMovie?</h2> <p>We've had to move to a different data provider and some of the features and functions on the site are evolving. A rich level of detail about movies is still available, including some new features that will be possible as we work with this new company.</p> <p>The genre structure is slightly different, but now displays specific categories for <a href="https://www.allmovie.com/genre/animation-ag102">Animation</a>, <a href="https://www.allmovie.com/genre/documentary-ag110">Documentaries</a>, <a href="https://www.allmovie.com/genre/biography-ag105">Biography</a>, <a href="https://www.allmovie.com/genre/silent-film-ag122">Silent Film</a>, and <a href="https://www.allmovie.com/genre/anime-ag103">Anime</a>.</p> <p>Additionally, we're able to show users different "<a href="">Collections</a>" of films which include groupings like <a href="https://www.allmovie.com/collection/Dreamworks%20Animation-ac154">Dreamworks Animated Films</a>, <a href="https://www.allmovie.com/collection/Universal%20Classic%20Monsters-ac268">Universal Classic Monsters</a>, <a href="https://www.allmovie.com/collection/the-studio-ghibli-ac1239">Studio Ghibli</a>, <a href="https://www.allmovie.com/collection/John%20Grisham-ac1207">John Grisham</a>, <a href="https://www.allmovie.com/collection/agatha-christie-ac84">Agatha Christie</a>, <a href="https://www.allmovie.com/collection/william-shakespeare-ac1169">William Shakespeare</a>, <a href="https://www.allmovie.com/collection/harry-potter-ac693">Harry Potter</a>, and <a href="https://www.allmovie.com/collection/skywalker-saga-ac1016">The Skywalker Saga</a> as a new way to explore cinema.</p> <p>Plus, we now offer more detail about <a href="https://www.allmovie.com/new-to-stream">where movies can be streamed</a> for free, via subscription services, rented or available to own.</p> <p>While some elements like reviews, moods, and DVD info are no longer possible, we're still working to build out new functions and features for users in the upcoming months.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="submitMovieInfoTrailer"></a> <h2>I am a movie, TV or game creator/distributor/agent and want to get my content in your database. How do I submit the information and trailer for my content?</h2> <p>If you are a movie studio, distributor, supplier, or in the film industry, please see the information on our <a href="/product-submissions">product submissions page</a>.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="whyDoIHaveAPage"></a> <h2>I am a movie or TV contributor/performer/director. Why is there a page with my name on it and a photo on it?</h2> <p>Our data provider Fabric Origin receives contributor information on movies and TV shows and from that, create a filmography on the millions of people who have acted, directed, produced or written content for movies and TV shows. They also aggregate publicly available information to get any other details about the people in our database. If they receive press photos, they use content recognition software to identify people who they can and then add their photos. If you were involved in a production and listed as a cast member, this is a fact and they do not remove facts from the database.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="submitChangeMyInfo"></a> <h2>I would like to submit or change information about me on the site.</h2> <p>Our data provider Fabric Origin always strives to maintain accurate information. Their policy is never to remove factual information (see question above), but if you spot inaccurate title or contributor information or you are a distributor, content creator, or licensor of content and have additional metadata to supply, please email us at <a href="mailto:npdhvfvgvbaf@snoevpqngn.pbz">npdhvfvgvbaf@snoevpqngn.pbz</a>. They cannot guarantee that they will update contributor information as they do not offer full cast and crew lists and they must verify the information too.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="submitHeadshot"></a> <h2>Can I submit my headshot to be added to your contributor pages?</h2> <p>At this time, Fabric Origin does not allow uploads of headshots as they cannot verify copyright ownership. They have licensed headshots from a service and are happy with our coverage.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="register"></a> <h2>What is the value of registering with AllMovie? Why would I create a login and password?</h2> <p>By <a class="join" data-file="join" href="/join" title="Sign up">creating an account with us</a>, you'll have the opportunity to "Favorite" your favorite movies and filmmakers, as well as being able to rate movies (1 star for something you hated, 5 stars for something you loved).</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="favorite"></a> <h2>I've rated some movies and favorited some people. In the words of Edwin Starr: what is it good for?</h2> <p>Rating movies and marking filmmakers and actors as your "Favorites" all factor into giving you personalized recommendations for more movies you may be interested in. There are so many films out there, it can be difficult to wade through it all to find the stuff worth checking out. By letting us know some of your likes and dislikes, we can start offering suggestions in the <a href="/recommendations" title="Recommendations For You">Recommendations For You</a> section.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="myfavorites"></a> <h2>I'd like to see what I've rated or marked as a favorite, where can I do that?</h2> <p>As of now, you'll need to click on <a href="/user/profile" title="Profile">your name</a> in the upper right corner (if you're logged in), and then look at the information on those pages.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="ads"></a> <h2>Why are there ads on the site?</h2> <p>AllMovie is a free site that relies on ad revenue in order to help keep the lights on. We're trying to keep the ads relevant to movie fans so that they don't seem too intrusive.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="tv"></a> <h2>What about TV information?</h2> <p>We also have a cool sister site called <a href="//www.sidereel.com" title="SideReel.com">Sidereel</a> that allows you to find and watch TV shows as well as getting more info on when shows are airing.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="cool"></a> <h2>You know what would be cool on the site? This thing I just thought of. How can I submit a feature request for something I'd like to see on AllMovie?</h2> <p>Feature requests or any feedback can be sent <a href="/feedback" title="Feedback">here</a>.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="missing"></a> <h2>I noticed something is wrong. How can I submit a correction?</h2> <p>The metadata and information on AllMovie comes from our data provider, Fabric. You may submit artist- and movie-related corrections to Fabric by emailing them at <a href="mailto:bevtvafhccbeg@snoevpqngn.pbz">bevtvafhccbeg@snoevpqngn.pbz</a>. </p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="subscribe"></a> <h2>What does an AllMovie subscription offer? Can I remove Ads?</h2> <p>By subscribing to support AllMovie you receive a number of benefits including an ad-free experience, the website loading faster, and you'll get a warm feeling knowing that you're helping to support a site that has been providing movie information for decades. More detail is available on our<a href="/subscribe" title="AllMovie paid subscription">subscribe page</a>.<br/><br/>AllMovie uses Stripe and PayPal to manage the payment side of things. We don't hang onto your credit card information.<br/><br/>Payment is $12 USD for one entire year. We are not doing recurring payments at this time, but we notify you on the site when your subscription is nearly expired.<br/><br/>If you'd like to subscribe for an additional year, visit the <a href="/user/paid-subscription" title="AllMovie paid subscription">Paid Subscription</a> page in your user account and enter in your credit card information again.<br/><br/>If your credit card has a charge listed as "Netaktion" it is because you have signed up to become an<a href="/subscribe" title="AllMovie Subscriber">AllMovie</a> or AllMusic or SideReel Subscriber to receive an ad-free and faster website experience.<br/><br/>As is stated in our <a href="/terms" title="Terms of Service">Terms of Service</a> (section 3.5), we are unable to provide refunds on annual subscriptions after purchase.<br/><br/>There are some things to note: <p> <p>Becoming a subscriber does not give access to stream movies, to upload movies, download movies, or alter the editorial content (reviews and release dates) provided on AllMovie. <p> <p>Subscribing does not guarantee uptime or that the site will never have hiccups. If the site craps out, we're all in the same boat.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="still-ads"></a> <h2>I am a subscriber, why am I still seeing ads?</h2> <p>It could be any number of things: <br/><br/>If you've <em>just</em> logged in, your browser may still be caching the pages you've already been to. Try doing a<a href="https://elod.in/how-to-do-a-hard-refresh-in-every-browser/" title="hard refresh">hard refresh</a> of the page or<a href="http://www.refreshyourcache.com/en/home/" title="clearing your browser cache">clearing your browser cache</a>.<br/><br/>Make sure you're logged in and <a href="/user/paid-subscription" title="Check subscription status">your subscription has not expired</a>.<br/><br/>A couple of other things to troubleshoot the issue:</p> <ol> <li>Are you seeing ads while logged in and visiting a page you've never been before?<br>Like this random page:<a href="https://www.allmovie.com/movie/random-v548291" title="Random AllMovie page">https://www.allmovie.com/movie/random-v548291</a> </li> <li>Do you get ads if you are logged in and add a "?test" to the end of the URL and hit enter?<br>Or follow this link: <a href="https://www.allmovie.com?test" title="AllMovie cache buster">https://www.allmovie.com?test</a> </li> <li>Do you get ads if you log in on a different browser?</li> </ol> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> <section> <a class="anchor" id="bank"></a> <h2>My Bank Charged Me! What Can I Do!</h2> <p>If you have received a charge to your bank or have gotten a report that your bank account is being accessed, this is likely coming from the website Allmovie24 or a site called Allmovies-Here.<br/><br/>Here is the refund page for Allmovie24: <a href="https://www.allmovie24.com/#!/support">https://www.allmovie24.com/#!/support</a><br/>Their support email is <a href="mailto:fhccbeg@nyyzbivr24.pbz" title="AllMovie Ad Sales">fhccbeg@nyyzbivr24.pbz</a><br/>We have nothing to do with them.<br/><br/>The customer support info for allmovies-here.com is here: <a href="https://www.allmovies-here.com/#!/support">https://www.allmovies-here.com/#!/support</a><br/>We also have nothing to do with them.</p> <p><a href="#top" title="Back to top" aria-label="Back to top">BACK TO TOP</a></p> </section> </div> </div> <div class="footer-leaderboard"> <div data-fuse="home_bottom_rail"></div> </div> </div> <div class="stripe-container footer-container"> <footer> <div class="other-sites"> <a href="//www.allmusic.com/" title="AllMusic - Albums and Artist Database - Music Search, Guide, Recommendations, Videos and Reviews">AllMusic</a>  |  <a href="//www.sidereel.com/" title="SideReel - Watch TV & Movies Online | Episodes, Seasons, Series | SideReel">SideReel</a>  |  <a href="//www.celebified.com/" title="Celebified - Celebrity news, watch videos, get tv info">Celebified</a> </div> <div class="corporate-links"> <a href="/about" title="AllMovie About">About</a>  |  <a href="/faq" title="AllMovie FAQ">FAQ</a>  |  <a href="/copyright-policy" title="AllMovie - Copyright Policy & Intellectual Property Rights">Copyright Policy</a>  |  <a href="/advertise" title="AllMovie Advertising Network"><br class="mobile-break">Advertise</a>  |  <a href="/privacy-notice" title="Privacy Notice">Privacy Notice</a>  |  <a href="/terms-of-service" title="AllMovie Terms of Service">Terms of Service</a> | <a href="/subscribe" title="AllMovie Remove Ads">Remove Ads</a> </div> <div class="copyright"> ©2025 AllMovie, Netaktion LLC<span class="line-two">  |  </span><br class="mobile-break">All Rights Reserved </div> </footer> <div id="choice-footer-msg"></div> <div class="ad-padding"></div> </div></div> <div class="lhs"><div data-fuse="home_sidebar_1_lhs" style="position:sticky; top:70px;"></div></div> <script src="https://fastly-gce.allmovie.com/cache/dist/js/info-23d0a13828.js"></script>   <script> var _comscore = _comscore || []; _comscore.push({c1: "2", c2: "17343944"}); (function () { var s = document.createElement("script"), el = document.getElementsByTagName("script")[0]; s.async = true; s.src = (document.location.protocol == "https:" ? 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