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Support Billing | WordPress Hosting by WP Engine
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input { width: auto!important; } .widget-wrapper--interrupter .hbspt-form label .hs-form-required { color: #ffffff; } .widget-wrapper--interrupter .widget p { font-size: 1.375rem; } @media (max-width: 768px){ .hbspt-form .hs_submit .actions input { width: 90%!important; } .widget-wrapper--interrupter .widget p { font-size: 1rem!important; } .cta-block__title-description p { font-size: 1rem!important; } .fl-row-bg-lazy-photo.bg-scheme--light-text:not(.fl-row-bg-overlay):not(.no-overlay) .fl-row-content-wrap { background-image: url(https://wpengine.com/wp-content/uploads/2017/11/logo-poof-1500x833.jpeg)!important; background-size: cover!important; background-repeat: no-repeat!important; background-position:center!important; } } /* Custom Sidebar Edits */ .resource-center-sidebar__custom-widget .resource-center-sidebar__title { border-radius: 10px 10px 0 0; } .resource-center-sidebar__custom-widget { border-radius: 10px !important; padding-bottom:10px; } .resource-center-sidebar__custom-widget input[type=email], .resource-center-sidebar__custom-widget input[type=text], .resource-center-sidebar__custom-widget input[type=tel], .resource-center-sidebar__custom-widget .select2-selection--single { border-radius:8px; } .resource-center-sidebar__custom-widget{ } .resource-center-sidebar__content{ padding:30px; } .resource-center-hs-form button, .resource-center-hs-form input[type=submit] { -webkit-appearance: none; background-color: #0076dc; border-color: #0076dc; border-radius: 50px; text-transform: capitalize; } input[type="checkbox" i] { background-color:#ffffff; } .resource-single-callout__cover { border-radius: 20px; } /*----Sidebar Ad 2024---*/ /*This hides the blue ad */ .block-area-120083{ display: none; } #block-7 { /*display:none;*/ padding:0px !important; border-radius: 32px; box-shadow: none; } #block-7 .widget-wrapper--resource-sidebar .widget{ padding:0px !important; } #block-7 .button--lapis-white{ width: 100%; } #block-7 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padding-right: 100px; } body.single-post .entry-content { padding-left:40px!important; padding-right:40px!important; } body.single-post .posts_nav_label { padding-left:40px; padding-right:40px; } body.single-post .navigation.post-navigation { padding-left: 40px!important; padding-right: 40px!important; } body.single-post #comments { padding-left: 40px; padding-right: 80px; } body.single-post #comments { padding-left: 40px; padding-right: 40px; } } /* ------ Video Responsive Code for Blogs July6 ------ */ .youtube-video { aspect-ratio: 16 / 9; width: 100%; } /* ------ March 6 Plans Experiment - Tilley/Kelsey ------ */ .page-id-141191 #site-navigation, .page-id-141191 #secondary-navigation, .page-id-141191 #mobile-navigation, .page-id-141191 #wpe-site-header__mobile-navigation-toggle, .page-id-141191 .site-footer__widget-areas{ display:none!important; } @media (max-width: 1070px) { .page-id-141191 #masthead.site-header { box-shadow: none!important; margin-top: 20px; } } @media (max-width: 1070px) { .page-id-141191 #masthead.site-header+#content { margin-top: 0; } } .page-id-141191 .site-logo { flex: none; } /* --- End March 6 ---*/ /*------ Remove when Web3 Plans page launches ------*/ .wp-block-wpengine-plans .hosting__details .slider-box img.icon-img { display: inline-block!important; } /*------ End Remove when Web3 Plans page launches ------*/ .header-scheme--dark .nav__icon.login svg { filter: invert(100%) sepia(39%) saturate(2%) hue-rotate(300deg) brightness(1000%) contrast(101%); } /* ------ OCT CyberWeekend Plans Hero ------ */ .cyberplansbannerbackground{ background: linear-gradient(180deg, #007FEA 0%, #005BA9 100%); display:none; } .cyberplansbanner{ vertical-align:center; } .cyberplansbanner .wp-block-image {margin:1em 0 0!important; } @media (max-width: 781px) { .cyberplansbannerright{ display:none!important; } .cyberplansbannerleft{ text-align: center; padding: 20px 0; } .cyberplansbannercontainer{ margin-top:-80px; } } /* ------ NOV CyberWeekend Plans Hero ------ */ .novcyberweekendbanner{ display: flex; align-items: center; justify-content: center; } .novcyberweekendbanner .wp-block-image { margin:0 0 0!important; } .nov-cyber-week-banner--full-size { display:block!important; } .nov-cyber-week-banner--mobile { display:none!important; } @media (max-width: 780px) { .nov-cyber-week-banner--full-size { display:none!important; } .nov-cyber-week-banner--mobile { display:block!important; } } /* ------ Plans Page padding override ------ */ @media (max-width: 1070px) { body.page-id-122334 .site-content { padding-top: 0px; } } /* ------ CTA Buttons Stacked on Tablet ------ */ @media (min-width: 768px) and (max-width: 999px){ .button-group .button { margin: 10px 20px; padding-right: 100px; padding-left: 100px; } } /*------ Buy Now Page 60-day Footer Fix ------*/ .sixtyday { z-index:0; } /*------ Platform Button Nav Overlay ------*/ .platformnavbutton{ background: rgba(0,40,56,.35); } /*------ Video Lightbox Modal Styling ------*/ .mfp-wrap.fl-video-lightbox-wrap .mfp-close, .mfp-wrap.fl-video-lightbox-wrap .mfp-close:hover { color: #FFF!important; right: -44px!important; top: -40px!important; } .mfp-close { height: 44px; position: absolute; opacity: 1; font-style: normal; font-family: Arial,Baskerville,monospace; } .mfp-close:hover { opacity: .65; } .mfp-iframe-scaler [type=button] { font-size: 3rem!important; } .fl-video-lightbox-wrap .mfp-iframe-scaler iframe { left: 0%; height: 100%; top: 0%; width: 100%; border:0!important; } /*------ End Video Lightbox Modal Styling ------*/ /*--- Blog Post Custom Widget CTA CSS---*/ #custom_html-3, #custom_html-4, #custom_html-5, #custom_html-6, #custom_html-7, #custom_html-8, #custom_html-9, #custom_html-16 { padding: 0 !important; } #custom_html-7, #custom_html-8, #custom_html-9 { display: none; } #custom_html-5 { margin-bottom: 40px; } #cta_widget-9 p { text-shadow: 0px 0px 5px rgba(0, 0, 0, 0.7); } /*--- End Custom CSS ---*/ /*--- Custom CTA Padding Fix CSS ---*/ @media (min-width: 768px){ .wp-block-cover { padding: 40px!important; } } /*--- Custom CTA Padding Fix CSS ---*/ /*--- EU Sites Blog Opt-in fix ---*/ .wpe-field__fieldset.group__eu_opt_in .wpe-field__description, .wpe-field__fieldset.group__eu_opt_in .wpe-field__controls { background-color: transparent; width: 100% !important; } /*--- EU Sites Blog Opt-in fix ---*/ /*--- Header height adjust for mega ---*/ /*------ Tweak in-page subnav when OptinMonster Marbar exists ------*/ html.om-position-floating-top body.has-mega-menu #in-page-nav-menu { top: 132px; } /*------ /Tweak in-page subnav when OptinMonster Marbar exists ------*/ /*------ Remove plus sign underlines in accordion components ------*/ .fl-accordion-button:hover .fl-accordion-button-label, .fl-accordion-button:focus .fl-accordion-button-label { text-decoration: underline; } .fl-accordion-button-icon { text-decoration: none; } /*------ /Remove plus sign underlines in accordion components ------*/ /* Author: Tyler Stokes ** theme.json color quick fix */ .has-mirage-background-color { background: #002838; } /* -- Blog Form Privacy Consent fix ---- */ .widget-wrapper--resource-sidebar .blog-subscribe .wpe-field[data-name='eu_opt_in'] .group__eu_opt_in { color: #002938; } /*-- Instagram Link In Bio Page Styles --*/ #post-154128 .resource-center-sidebar { position: relative; top: 190px; display: none !important; } #post-154128 .resource-center-content__entry-meta{ display:none; } #post-154128 .resource-center-content .entry-title{ text-align: center; } /*Instagram Link In Bio Post Cards*/ #post-154128 .resource-center-content figcaption { font-style: normal; text-align: center; padding: 16px; min-height:110px; } #post-154128 .resource-center-content .wp-block-image:hover figcaption{ font-style: normal; text-align: center; color:#ffffff !important; /*background-color: #002447;*/ transition: .5s ease; opacity:1; } #post-154128 img{ background-color:#002447; border-radius: 32px; } #post-154128 img:hover { background-color:#002447; /*transition: .25s ease;*/ opacity:.55; border-radius: 30px; } #post-154128 .wp-block-image:hover .wp-element-caption { /*background-color:#002447;*/ opacity:1; } #post-154128 .wp-block-column { background-color: #ffffff; border-radius: 32px; border:solid 1px; border-color: #e5e6e7; } #post-154128 .wp-block-column:hover{ background-color: #002447; border-radius:32px; } #post-154128 figure { margin: 0px !important; } #post-154128 a { text-decoration:none; } #post-154128 .wp-block-column:hover a { color:#ffffff; } #post-154128 .wp-element-caption{ /*margin-top:-128px;*/ /*background-color:#002447;*/ opacity:1; } /*#post-154128 .wp-block-image :where(figcaption){ margin-bottom: .5em; margin-top: .5em; }*/ @media (max-width: 767px){ #post-154128 img{ border-radius:16px; } #post-154128 img:hover { border-radius: 16px; } #post-154128 .wp-block-column:hover{ border-radius:16px; } #post-154128 .wp-block-column { border-radius: 16px; } #post-154128 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<p></p> </div></div><!-- #132032 --><div class="nav__container" id="mobilemenu2022__item--plansandpricing"><div class="menu-item menu-item-type-custom menu-item-object-custom nav__link nav__top nav__link--mobile nav__link--footer" ><div class="nav__call-sales"><span class="nav__call-icon"><img src="https://wpengine.com/wp-content/themes/wpengine-breakthrough/images/nav/icon_sales.svg" alt="" /></span><span class="nav__call-label">Call Sales:</span><span class="nav__sales-number"><span class="wpe-geo-phone"><a href="tel:+1-512-273-3906">+1-512-273-3906</a></span></span></div><a class='button button--lapis-mirage' href='/plans/'>Plans and Pricing</a></div></div><!-- #132033 --> </div> </nav><!-- #site-navigation --> </header><!-- #masthead --> <div id="content" class="site-content"> <div id="primary" class="content-area"> <main id="main" class="site-main"> <article id="post-28581" class="post-28581 page type-page status-publish hentry"> <div class="entry-content"> <div class="fl-builder-content fl-builder-content-28581 fl-builder-content-primary fl-builder-global-templates-locked" data-post-id="28581"><div class="fl-row fl-row-full-width fl-row-bg-lazy-photo fl-node-5c4895ef683f2 bg-scheme--dark-text hero" data-node="5c4895ef683f2"> <div class="fl-row-content-wrap"> <picture class="wpe-bb-background wpe-bb-background--hero wpe-bb-background--empty"> <source srcset="https://wpengine.com/wp-content/uploads/2018/07/WPE-HERO-Contact-BurstOnWhite-v5-1500x833.jpg" media="(min-width: 769px)"> <source srcset="https://wpengine.com/wp-content/uploads/2018/07/WPE-HERO-Contact-BurstOnWhite-v5.jpg" media="(max-width: 992px) and (min-width: 769px)"> <source srcset="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=" media="(max-width: 768px)"> <img decoding="async" src="https://wpengine.com/wp-content/uploads/2018/07/WPE-HERO-Contact-BurstOnWhite-v5.jpg" alt="" loading="lazy"> </picture> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5c4895ef683ee" data-node="5c4895ef683ee"> <div class="fl-col fl-node-5c4895ef683f0" data-node="5c4895ef683f0"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-cta-block fl-node-5c4895ef683f1 bg-scheme--dark-text" data-node="5c4895ef683f1"> <div class="fl-module-content fl-node-content"> <div class="cta-block-wrapper" data-customers="[{"background_css":"","title":"","description":"","content_alignment":"left","variation":"in-page-small","customer_cta_primary":"","customer_cta_secondary":"","title_tag":"h1","customer_type":"","0":""}]"> <div class="cta-block cta-block--above-fold"> <div class="content cta-block__content cta-block__content--left"> <div class="button-group cta-block__title-description"> <h1 class="title cta-block__title"> Billing help. </h1> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="fl-row fl-row-full-width fl-row-bg-color fl-node-5c4890246dc28 bg-scheme--dark-text" data-node="5c4890246dc28"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5c4894d1e5e88" data-node="5c4894d1e5e88"> <div class="fl-col fl-node-5c4894d1e5f0a" data-node="5c4894d1e5f0a"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-section-top fl-node-5c4894d1e5e33 bg-scheme--dark-text" data-node="5c4894d1e5e33"> <div class="fl-module-content fl-node-content"> <div class="section-top"> <h2 class="section-top__title heading--semantic"> Common billing topics. </h2> <div class="section-top__description"> <p> <p>Below are answers to some of the most common billing related questions.</p> </p> </div> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-5c4890246dc1d" data-node="5c4890246dc1d"> <div class="fl-col fl-node-5c4890246dc1f fl-col-has-cols" data-node="5c4890246dc1f"> <div class="fl-col-content fl-node-content"> <div class="fl-col-group fl-node-5c4891304c860 fl-col-group-nested" data-node="5c4891304c860"> <div class="fl-col fl-node-5c4891304c8e4 fl-col-small" data-node="5c4891304c8e4"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-block fl-node-5c4890246dc25 bg-scheme--dark-text tile" data-node="5c4890246dc25"> <div class="fl-module-content fl-node-content"> <div class="block class-block block--center-align"> <div class="tile__pretitle"> FAQ </div> <h3 class="block-title heading--size-3"> My account <br class="nobreak-small">overview </h3> <p>It's easy for you to update your payment information and contact details, as well as keep track of your invoice history.</p> <a href="/support/my-account-overview/" class="button button--hollow-mirage block__button" target="_self"> <p>Manage your account</p> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-5c4891304c8e7 fl-col-small" data-node="5c4891304c8e7"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-block fl-node-5c4890246dc26 bg-scheme--dark-text tile" data-node="5c4890246dc26"> <div class="fl-module-content fl-node-content"> <div class="block class-block block--center-align"> <div class="tile__pretitle"> FAQ </div> <h3 class="block-title heading--size-3"> Managing users in the user portal. </h3> <p>With WP Engine, you can add and remove extra users within the portal and assign them different permissions.</p> <a href="/support/users/" class="button button--hollow-mirage block__button" target="_self"> <p>Manage your users</p> </a> </div> </div> </div> </div> </div> </div> <div class="fl-col-group fl-node-5c48913599560 fl-col-group-nested" data-node="5c48913599560"> <div class="fl-col fl-node-5c489135995f1 fl-col-small" data-node="5c489135995f1"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-block fl-node-5c4890246dc27 bg-scheme--dark-text tile" data-node="5c4890246dc27"> <div class="fl-module-content fl-node-content"> <div class="block class-block block--center-align"> <div class="tile__pretitle"> FAQ </div> <h3 class="block-title heading--size-3"> Upgrading your plan in the user portal. </h3> <p>Upgrading your Plan brings even more features to your WP Engine driven WordPress experience.</p> <a href="https://wpengine.com/support/change-plan-user-portal/" class="button button--hollow-mirage block__button" target="_self"> <p>Change your plan</p> </a> </div> </div> </div> </div> </div> <div class="fl-col fl-node-5c489135995f4 fl-col-small" data-node="5c489135995f4"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-block fl-node-5c48902a5374e bg-scheme--dark-text tile" data-node="5c48902a5374e"> <div class="fl-module-content fl-node-content"> <div class="block class-block block--center-align"> <div class="tile__pretitle"> FAQ </div> <h3 class="block-title heading--size-3"> How to add/delete WordPress installs within your account. </h3> <p>This article will walk you through the steps to delete an install you no longer need.</p> <a href="/support/wordpress-installs/" class="button button--hollow-mirage block__button" target="_self"> <p>Manage WordPress installs</p> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="form" class="fl-row fl-row-full-width fl-row-bg-color fl-node-5c48933955766 bg-scheme--dark-text" data-node="5c48933955766"> <div class="fl-row-content-wrap"> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5c48936281be8" data-node="5c48936281be8"> <div class="fl-col fl-node-5c48936281c5d" data-node="5c48936281c5d"> <div class="fl-col-content fl-node-content"> <div class="fl-module fl-module-class-section-top fl-node-5c48936281b82 bg-scheme--dark-text" data-node="5c48936281b82"> <div class="fl-module-content fl-node-content"> <div 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data-required="true" aria-required="true" ></div><div class="wpe-field wpe-field--text" data-validation-label="First name" data-error-message="Field required" data-validated-message="Looks great." data-name="firstname" data-smartfield=""><label class="wpe-field__label" for="firstname-81339133-9a20-4bf9-9382-f0a7eae2e6b9">First name <span class="wpe-field__optional-text"> (optional)</span></label><input class="wpe-field__input wpe-field__input--text" id="firstname-81339133-9a20-4bf9-9382-f0a7eae2e6b9" type="text" value="" placeholder="" name="firstname" data-required="true" aria-required="true" ></div><div class="wpe-field wpe-field--text" data-validation-label="Last name" data-error-message="Field required" data-validated-message="Looks great." data-name="lastname" data-smartfield=""><label class="wpe-field__label" for="lastname-81339133-9a20-4bf9-9382-f0a7eae2e6b9">Last name <span class="wpe-field__optional-text"> (optional)</span></label><input class="wpe-field__input wpe-field__input--text" id="lastname-81339133-9a20-4bf9-9382-f0a7eae2e6b9" type="text" value="" placeholder="" name="lastname" data-required="true" aria-required="true" ></div><div class="wpe-field wpe-field--text wpe-field--required" data-validation-label="Email Address" data-error-message="Field required" data-validated-message="Looks great." data-name="email" data-smartfield=""><label class="wpe-field__label" for="email-81339133-9a20-4bf9-9382-f0a7eae2e6b9">Email Address</label><input class="wpe-field__input wpe-field__input--text" id="email-81339133-9a20-4bf9-9382-f0a7eae2e6b9" type="email" value="" placeholder="" name="email" required aria-required="true" ></div><div class="wpe-field wpe-field--textarea wpe-field--required" data-validation-label="Describe your billing issue" data-error-message="Field required" data-validated-message="Looks great." data-name="message" data-smartfield=""><label class="wpe-field__label" for="message-81339133-9a20-4bf9-9382-f0a7eae2e6b9">Describe your billing issue</label><textarea rows="5" class="wpe-field__input wpe-field__input--textarea" id="message-81339133-9a20-4bf9-9382-f0a7eae2e6b9" name="message" placeholder="" required aria-required="true" ></textarea></div><div style="display: none;" class="nohuman"><input name="action" type="hidden" value="wpe_form_submission" /><input name="company-twitter-handle" type="text" value="" class="poohbear"><input name="wpe_form" type="hidden" value="1"><input name="page_url" type="hidden" value="https://wpengine.com/support-billing/"><input name="page_name" type="hidden" value="Support Billing | WordPress Hosting by WP Engine"><input name="form_id" type="hidden" value="81339133-9a20-4bf9-9382-f0a7eae2e6b9"><input name="sfdcCampaignId" type="hidden" value=""><input name="hs-form-id" type="hidden" value="81339133-9a20-4bf9-9382-f0a7eae2e6b9"><input type="hidden" id="wpe_form_nonce_field" name="wpe_form_nonce_field" value="94f390d3c2" /><input type="hidden" name="_wp_http_referer" 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