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href="https://www.vodafone.co.uk/newscentre/viewpoint/artificial-intelligence-vodafone-next-generation-customer-service/"> <figure class="featured"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2024/10/Jon-Shaw-2973-Edit-1536x1024.jpg.webp 1536w' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2024/10/Jon-Shaw-2973-Edit-1536x1024.jpg 1536w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2024/10/Jon-Shaw-2973-Edit-scaled.jpg" alt="Jon Shaw, Commercial Operations Director at Vodafone UK." title="Jon-Shaw-2973-Edit" /></picture> </figure> </a> <h1><a href="https://www.vodafone.co.uk/newscentre/viewpoint/artificial-intelligence-vodafone-next-generation-customer-service/">Jon Shaw: Introducing the next generation of customer service</a></h1> <div class="d-flex flex-wrap article-info-container"> <div class="w-100"> <span class="category first"> <a href="https://www.vodafone.co.uk/newscentre/viewpoint/"> 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</span><span class="separator">|</span> </a> </div> <div class="author-line"> <span class="author first"> <a >Andrea Dona</a> </span> <span class="separator">|</span> <date class="date last">20 Mar 2024</date> </div> </div> </div> </article> <article class="listing "> <div class="article-wrapper"> <div> <div class="image-box"> <a class="image-container" href="https://www.vodafone.co.uk/newscentre/viewpoint/harnessing-the-power-of-tech-on-the-path-to-net-zero/"> <figure class="thumbnail"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2023/10/Nicki-Lead_imageOPTIMISED-1536x1024.jpg.webp 1536w' type='image/webp'/><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2023/10/Nicki-Lead_imageOPTIMISED-1536x1024.jpg 1536w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2023/10/Nicki-Lead_imageOPTIMISED.jpg" alt="" title="Nicki-Lead_image[OPTIMISED]" /></picture> </figure> </a> </div> <h2 class="dotdotdot"><a 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</span><span class="separator">|</span> </a> </div> <div class="author-line"> <span class="author first"> <a >Andrea Dona</a> </span> <span class="separator">|</span> <date class="date last">20 Nov 2023</date> </div> </div> </div> </article> <article class="listing "> <div class="article-wrapper"> <div> <div class="image-box"> <a class="image-container" href="https://www.vodafone.co.uk/newscentre/viewpoint/net-neutrality-protecting-the-open-internet-and-innovation-thru-forward-looking-regulation/"> <figure class="thumbnail"> <picture><source srcset='https://www.vodafone.co.uk/newscentre/app/uploads/2022/09/Maria-Grazia-Pecorari-2615-Edit-scaled-e1663837570977-1536x1025.jpg 1536w' /><img src="https://www.vodafone.co.uk/newscentre/app/uploads/2022/09/Maria-Grazia-Pecorari-2615-Edit-scaled-e1663837570977.jpg" alt="Maria Grazia Pecorari, Vodafone's UK Wholesale & Strategy Director" title="Maria Grazia Pecorari, Vodafone's UK Wholesale & Strategy Director (crop)" /></picture> </figure> </a> 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