Submit a ticket : PBS Help

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class="layout__header"> <div class="top-alert-box"> <div class="top-alert-text"> <p><center>If you experience any Roku trouble, please be sure to update your Roku to version 5.8.4, <a href="https://support.roku.com/article/208755668">please click here for more information.</a></center></p> </div> </div>   </div> <div class="c-wrapper"> <div class="layout__content"> <div class="container"> <div class="container-inner clearfix"> <section class="content main rounded-6 main-form"> <h3 class="heading">Contact Us</h3> <form class="form-portal ticket-form" rel="validate" id="new_helpdesk_ticket" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" /><input type="hidden" name="authenticity_token" value="glRzYvt9KgTqOLzexf0MafrjSKZh/dmJa6f3hhlbqYSE/SVWi4kePsXMfW+QpSESNIzla50kYq7B8mpfhekQjQ==" /> <div class="control-group " > <label class=" required control-label requester-label " for="helpdesk_ticket_email">Requester Email</label> <div class="controls "> <div class="row-fluid"> <input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" /> <div id="name_field" class="default_name_field hide"> <input class="text span12 name_field" placeholder="Your Name" name="helpdesk_ticket[name]" type="text" /> </div> </div> </div> </div> <div class="control-group " > <label class=" control-label topic_185813-label " for="helpdesk_ticket_topic_185813">Topic</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][topic_185813]" id="helpdesk_ticket_custom_field_topic_185813"><option value="">...</option> <option value="Account Help">Account Help</option> <option value="Log In Help">Log In Help</option> <option value="Game Help">Game Help</option> <option value="Bug Report">Bug Report</option> <option value="Teachers or Educational Inquiry">Teachers or Educational Inquiry</option> <option value="Safety">Safety</option> <option value="General Suggestions or Comments">General Suggestions or Comments</option> <option value="Others">Others</option></select><div class="level_2"><label class="">What device are you playing the game on?</label><select class=" nested_field" name="helpdesk_ticket[custom_field][which_device_are_you_using_185813]" id="helpdesk_ticket_custom_field_which_device_are_you_using_185813"><option value="">...</option> </select></div><div class="level_3"><label class="">What browser are you playing the game on?</label><select class=" nested_field" name="helpdesk_ticket[custom_field][what_browser_are_you_playing_the_game_on_185813]" id="helpdesk_ticket_custom_field_what_browser_are_you_playing_the_game_on_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_topic_185813').nested_select_tag({"data_tree":[["Account Help","Account Help",[]],["Log In Help","Log In Help",[]],["Game Help","Game Help",[]],["Bug Report","Bug Report",[["Windows Computer","Windows Computer",[["Internet Explorer","Internet Explorer"],["Google Chrome","Google Chrome"],["Mozilla Firefox","Mozilla Firefox"],["Other (Indicate Below)","Other (Indicate Below)"]]],["Apple Mac Computer","Apple Mac Computer",[["Safari","Safari"],["Google Chrome","Google Chrome"],["Mozilla Firefox","Mozilla Firefox"],["Other (Indicate Below)","Other (Indicate Below)"]]],["Other (Indicate Below)","Other (Indicate Below)",[]]]],["Teachers or Educational Inquiry","Teachers or Educational Inquiry",[]],["Safety","Safety",[]],["General Suggestions or Comments","General Suggestions or Comments",[]],["Others","Others",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_which_device_are_you_using_185813","item_id":"helpdesk_ticket_custom_field_what_browser_are_you_playing_the_game_on_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label ticket_type-label " for="helpdesk_ticket_ticket_type">Type</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[ticket_type]" id="helpdesk_ticket_ticket_type"><option value="">...</option> <option data-id="5001095145" value="Question">Question</option> <option data-id="5001095146" value="Bug/Problem">Bug/Problem</option> <option data-id="5001095147" value="Request">Request</option> <option data-id="5002114556" value="Enhancement">Enhancement</option></select> </div> </div> <div class="control-group " > <label class=" control-label priority-label " for="helpdesk_ticket_priority">Priority</label> <div class="controls "> <select class=" dropdown" name="helpdesk_ticket[priority]" id="helpdesk_ticket_priority"><option value="1">Low</option> <option value="2">Medium</option> <option value="3">High</option> <option value="4">Urgent</option></select> </div> </div> <div class="control-group " > <label class=" control-label station_185813-label " for="helpdesk_ticket_station_185813">Local Station</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][station_185813]" id="helpdesk_ticket_custom_field_station_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_countryregion_185813-label " for="helpdesk_ticket_cf_countryregion_185813">Country/Region</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_countryregion_185813]" id="helpdesk_ticket_custom_field_cf_countryregion_185813"><option value="">...</option> <option data-id="12000119867" value="United States and Its Territories">United States and Its Territories</option> <option data-id="12000119868" value="Canada">Canada</option> <option data-id="12000154684" value="Other">Other</option></select> </div> </div> <div class="control-group " > <label class=" required control-label are_you_a_member_station_185813-label " for="helpdesk_ticket_are_you_a_member_station_185813">Are you a Member Station?</label> <div class="controls nested_field "> <select class=" required nested_field" name="helpdesk_ticket[custom_field][are_you_a_member_station_185813]" id="helpdesk_ticket_custom_field_are_you_a_member_station_185813"><option value="">...</option> <option value="Yes">Yes</option> <option value="No">No</option></select><div class="level_2"><label class="required">Please select your role.</label><select class=" required nested_field" name="helpdesk_ticket[custom_field][please_select_your_role_185813]" id="helpdesk_ticket_custom_field_please_select_your_role_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_are_you_a_member_station_185813').nested_select_tag({"data_tree":[["Yes","Yes",[]],["No","No",[["Producer","Producer",[]],["Affiliate","Affiliate",[]],["Distributor","Distributor",[]],["Consultant","Consultant",[]],["Internal PBS Employee","Internal PBS Employee",[]],["PBS Digital Program Manager","PBS Digital Program Manager",[]],["Sales Rep","Sales Rep",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_please_select_your_role_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label pbs_station_185813-label " for="helpdesk_ticket_pbs_station_185813">PBS Station</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][pbs_station_185813]" id="helpdesk_ticket_custom_field_pbs_station_185813"><option value="">...</option> <option value="Alabama">Alabama</option> <option value="Alaska">Alaska</option> <option value="Arizona">Arizona</option> <option value="Arkansas">Arkansas</option> <option value="California">California</option> <option value="Colorado">Colorado</option> <option value="Connecticut">Connecticut</option> <option value="Delaware">Delaware</option> <option value="District Of Columbia">District Of Columbia</option> <option value="Florida">Florida</option> <option value="Georgia">Georgia</option> <option value="Guam">Guam</option> <option value="Hawaii">Hawaii</option> <option value="Idaho">Idaho</option> <option value="Illinois">Illinois</option> <option value="Indiana">Indiana</option> <option value="Iowa">Iowa</option> <option value="Kansas">Kansas</option> <option value="Kentucky">Kentucky</option> <option value="Louisiana">Louisiana</option> <option value="Maine">Maine</option> <option value="Maryland">Maryland</option> <option value="Massachusetts">Massachusetts</option> <option value="Michigan">Michigan</option> <option value="Minnesota">Minnesota</option> <option value="Mississippi">Mississippi</option> <option value="Missouri">Missouri</option> <option value="Montana">Montana</option> <option value="Nebraska">Nebraska</option> <option value="Nevada">Nevada</option> <option value="New Hampshire">New Hampshire</option> <option value="New Jersey">New Jersey</option> <option value="New Mexico">New Mexico</option> <option value="New York">New York</option> <option value="North Carolina">North Carolina</option> <option value="North Dakota">North Dakota</option> <option value="Ohio">Ohio</option> <option value="Oklahoma">Oklahoma</option> <option value="Oregon">Oregon</option> <option value="Pennsylvania">Pennsylvania</option> <option value="Puerto Rico">Puerto Rico</option> <option value="Rhode Island">Rhode Island</option> <option value="Samoa">Samoa</option> <option value="South Carolina">South Carolina</option> <option value="South Dakota">South Dakota</option> <option value="Tennessee">Tennessee</option> <option value="Texas">Texas</option> <option value="Utah">Utah</option> <option value="Vermont">Vermont</option> <option value="Virgin Islands">Virgin Islands</option> <option value="Virginia">Virginia</option> <option value="Washington">Washington</option> <option value="West Virginia">West Virginia</option> <option value="Wisconsin">Wisconsin</option> <option value="Wyoming">Wyoming</option></select><div class="level_2"><label class="">Call sign/Common Name</label><select class=" nested_field" name="helpdesk_ticket[custom_field][call_signcommon_name_185813]" id="helpdesk_ticket_custom_field_call_signcommon_name_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_pbs_station_185813').nested_select_tag({"data_tree":[["Alabama","Alabama",[["APT (WBIQ)","APT (WBIQ)",[]]]],["Alaska","Alaska",[["KTOO","KTOO",[]],["KUAC","KUAC",[]],["KAKM","KAKM",[]]]],["Arizona","Arizona",[["Arizona Public Media (KUAT)","Arizona Public Media (KUAT)",[]],["Arizona PBS (KAET)","Arizona PBS (KAET)",[]]]],["Arkansas","Arkansas",[["Arkansas Educational TV Network (KETS)","Arkansas Educational TV Network (KETS)",[]]]],["California","California",[["KCET","KCET",[]],["KIXE","KIXE",[]],["KQED","KQED",[]],["KRCB","KRCB",[]],["PBS SoCal (KOCE)","PBS SoCal (KOCE)",[]],["KCSM","KCSM",[]],["KEET","KEET",[]],["KLCS","KLCS",[]],["KPBS","KPBS",[]],["KVCR","KVCR",[]],["KVIE","KVIE",[]],["ValleyPBS","ValleyPBS",[]]]],["Colorado","Colorado",[["PBS12 (KBDI)","PBS12 (KBDI)",[]],["Rocky Mountain PBS (KRMA/KTSC)","Rocky Mountain PBS (KRMA/KTSC)",[]]]],["Connecticut","Connecticut",[["Connecticut Public Broadcasting Network (WEDH)","Connecticut Public Broadcasting Network (WEDH)",[]]]],["Delaware","Delaware",[]],["District Of Columbia","District Of Columbia",[["WETA","WETA",[]],["WHUT","WHUT",[]]]],["Florida","Florida",[["WJCT","WJCT",[]],["WPBT","WPBT",[]],["WUCF","WUCF",[]],["WUSF","WUSF",[]],["WEDU","WEDU",[]],["WFSU","WFSU",[]],["WGCU","WGCU",[]],["WLRN","WLRN",[]],["WSRE","WSRE",[]],["WUFT","WUFT",[]],["WXEL","WXEL",[]]]],["Georgia","Georgia",[["Georgia Public Broadcasting (WGTV)","Georgia Public Broadcasting (WGTV)",[]],["Public Broadcasting Atlanta (WPBA)","Public Broadcasting Atlanta (WPBA)",[]]]],["Guam","Guam",[["PBS Guam (KGTF)","PBS Guam (KGTF)",[]]]],["Hawaii","Hawaii",[["PBS Hawaii (KHET)","PBS Hawaii (KHET)",[]]]],["Idaho","Idaho",[["Idaho Public TV (KAID)","Idaho Public TV (KAID)",[]]]],["Illinois","Illinois",[["WYCC","WYCC",[]],["WEIU","WEIU",[]],["WILL","WILL",[]],["WQPT","WQPT",[]],["WSEC","WSEC",[]],["WSIU","WSIU",[]],["WTTW","WTTW",[]],["WTVP","WTVP",[]]]],["Indiana","Indiana",[["Lakeshore Public TV (WYIN)","Lakeshore Public TV (WYIN)",[]],["PBS Fort Wayne (WFWA)","PBS Fort Wayne (WFWA)",[]],["WFYI","WFYI",[]],["WIPB","WIPB",[]],["WNIN","WNIN",[]],["WNIT","WNIT",[]],["WTIU","WTIU",[]],["WVUT","WVUT",[]]]],["Iowa","Iowa",[["Iowa PBS","Iowa PBS",[]]]],["Kansas","Kansas",[["KPTS","KPTS",[]],["KTWU","KTWU",[]],["SHPTV","SHPTV",[]]]],["Kentucky","Kentucky",[["KET","KET",[]],["WKYU","WKYU",[]]]],["Louisiana","Louisiana",[["LPB","LPB",[]],["WLAE","WLAE",[]],["WYES","WYES",[]]]],["Maine","Maine",[["MPBN","MPBN",[]]]],["Maryland","Maryland",[["MPT","MPT",[]]]],["Massachusetts","Massachusetts",[["WGBH","WGBH",[]],["WGBY","WGBY",[]]]],["Michigan","Michigan",[["WGVU","WGVU",[]],["Detroit Public TV (WTVS)","Detroit Public TV (WTVS)",[]],["WCMU","WCMU",[]],["WDCQ","WDCQ",[]],["WKAR","WKAR",[]],["WNMU Public TV 13 (WNMU)","WNMU Public TV 13 (WNMU)",[]]]],["Minnesota","Minnesota",[["KSMQ","KSMQ",[]],["Lakeland Public TV (KAWE)","Lakeland Public TV (KAWE)",[]],["Pioneer Public TV (KWCM)","Pioneer Public TV (KWCM)",[]],["TPT (KTCA)","TPT (KTCA)",[]],["PBS North (WDSE)","PBS North (WDSE)",[]]]],["Mississippi","Mississippi",[["MPB (WMPN)","MPB (WMPN)",[]]]],["Missouri","Missouri",[["KCPT","KCPT",[]],["KMOS","KMOS",[]],["KETC","KETC",[]],["Ozarks Public TV (KOZK)","Ozarks Public TV (KOZK)",[]]]],["Montana","Montana",[["Montana PBS (KUSM)","Montana PBS (KUSM)",[]]]],["Nebraska","Nebraska",[["Nebraska Public Media (KUON)","Nebraska Public Media (KUON)",[]]]],["Nevada","Nevada",[["KNPB","KNPB",[]],["Vegas PBS (KLVX)","Vegas PBS (KLVX)",[]]]],["New Hampshire","New Hampshire",[["NHPTV (WENH)","NHPTV (WENH)",[]]]],["New Jersey","New Jersey",[["NJ PBS","NJ PBS",[]]]],["New Mexico","New Mexico",[["NMPBS (KNME)","NMPBS (KNME)",[]],["KRWG","KRWG",[]],["KENW","KENW",[]]]],["New York","New York",[["WLIW21 (WLIW)","WLIW21 (WLIW)",[]],["WNET/Thirteen","WNET/Thirteen",[]],["WCNY","WCNY",[]],["WMHT","WMHT",[]],["WSKG","WSKG",[]],["WXXI","WXXI",[]],["Mtn Lake PBS (WCFE)","Mtn Lake PBS (WCFE)",[]],["WNED","WNED",[]],["WNYE","WNYE",[]],["WPBS","WPBS",[]],["BBC","BBC",[]]]],["North Carolina","North Carolina",[["UNC-TV (WUNC)","UNC-TV (WUNC)",[]],["WTVI","WTVI",[]]]],["North Dakota","North Dakota",[["Prairie Public (KFME)","Prairie Public (KFME)",[]]]],["Ohio","Ohio",[["CET (WCET)","CET (WCET)",[]],["WOSU","WOSU",[]],["Western Reserve PBS (WNEO/WEAO)","Western Reserve PBS (WNEO/WEAO)",[]],["WOUB","WOUB",[]],["ThinkTV (WPTD)","ThinkTV (WPTD)",[]],["WGTE","WGTE",[]],["WBGU","WBGU",[]],["WVIZ","WVIZ",[]]]],["Oklahoma","Oklahoma",[["OETA (KETA)","OETA (KETA)",[]]]],["Oregon","Oregon",[["OPB (KOPB)","OPB (KOPB)",[]],["Southern Oregon Public TV (KSYS)","Southern Oregon Public TV (KSYS)",[]]]],["Pennsylvania","Pennsylvania",[["WHYY","WHYY",[]],["WITF","WITF",[]],["WLVT","WLVT",[]],["WPSU","WPSU",[]],["WQED","WQED",[]],["WQLN","WQLN",[]],["WVIA","WVIA",[]]]],["Puerto Rico","Puerto Rico",[["Sistema TV (WMTJ)","Sistema TV (WMTJ)",[]]]],["Rhode Island","Rhode Island",[["RIPBS (WSBE)","RIPBS (WSBE)",[]]]],["Samoa","Samoa",[["KVZK","KVZK",[]]]],["South Carolina","South Carolina",[["SCETV (WRLK)","SCETV (WRLK)",[]]]],["South Dakota","South Dakota",[["SDPB (KUSD)","SDPB (KUSD)",[]]]],["Tennessee","Tennessee",[["East Tenn PBS (WETP)","East Tenn PBS (WETP)",[]],["WNPT","WNPT",[]],["WCTE","WCTE",[]],["WKNO","WKNO",[]],["WLJT","WLJT",[]],["WTCI","WTCI",[]]]],["Texas","Texas",[["BasinPBS (KPBT)","BasinPBS (KPBT)",[]],["KACV","KACV",[]],["Houston PBS (KUHT)","Houston PBS (KUHT)",[]],["KAMU","KAMU",[]],["KCOS","KCOS",[]],["KEDT","KEDT",[]],["KERA","KERA",[]],["KLRN","KLRN",[]],["KLRU","KLRU",[]],["KMBH","KMBH",[]],["KNCT","KNCT",[]],["KTTZ","KTTZ",[]],["KWBU","KWBU",[]]]],["Utah","Utah",[["KBYU","KBYU",[]],["KUED","KUED",[]]]],["Vermont","Vermont",[["VPT (WETK)","VPT (WETK)",[]]]],["Virgin Islands","Virgin Islands",[["WTJX","WTJX",[]]]],["Virginia","Virginia",[["WHRO","WHRO",[]],["Blue Ridge (WBRA)","Blue Ridge (WBRA)",[]],["VPM (WCVE, WHTJ, WVPT)","VPM (WCVE, WHTJ, WVPT)",[]]]],["Washington","Washington",[["KCTS9 (KCTS)","KCTS9 (KCTS)",[]],["KBTC","KBTC",[]],["KSPS","KSPS",[]],["NWPB (KWSU)","NWPB (KWSU)",[]]]],["West Virginia","West Virginia",[["WV Public Broadcasting (WVPB))","WV Public Broadcasting (WVPB))",[]]]],["Wisconsin","Wisconsin",[["MPTV (WMVS)","MPTV (WMVS)",[]],["WPT (WPNE)","WPT (WPNE)",[]]]],["Wyoming","Wyoming",[["WyoPBS (KCWC)","WyoPBS (KCWC)",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_call_signcommon_name_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label where_is_the_issue_185813-label " for="helpdesk_ticket_where_is_the_issue_185813">What do you need assistance with?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][where_is_the_issue_185813]" id="helpdesk_ticket_custom_field_where_is_the_issue_185813"><option value="">...</option> <option value="Avail/Interstitial Manager (AIM)">Avail/Interstitial Manager (AIM)</option> <option value="Apps – OTTs, Mobile, etc.">Apps – OTTs, Mobile, etc.</option> <option value="Bento">Bento</option> <option value="DOMO/ Localized Dashboard Access">DOMO/ Localized Dashboard Access</option> <option value="MVault/Passport">MVault/Passport</option> <option value="TVault">TVault</option> <option value="TV Schedules">TV Schedules</option> <option value="TV Listings Manager Console">TV Listings Manager Console</option> <option value="Station Manager Console">Station Manager Console</option> <option value="Media Manager Console">Media Manager Console</option> <option value="Media Manager API">Media Manager API</option> <option value="Curate Console">Curate Console</option> <option value="Livestreaming Issues">Livestreaming Issues</option> <option value="Public Media Single Sign-On">Public Media Single Sign-On</option> <option value="Sponsorship">Sponsorship</option> <option value="HUB Two-Factor Trouble">HUB Two-Factor Trouble</option> <option value="Amazon One-Click">Amazon One-Click</option> <option value="NextCloud">NextCloud</option> <option value="YouTube Consolidation">YouTube Consolidation</option> <option value="Data Access Request (INTERNAL PBS STAFF ONLY)">Data Access Request (INTERNAL PBS STAFF ONLY)</option> <option value="Data Incident Report (INTERNAL PBS STAFF ONLY)">Data Incident Report (INTERNAL PBS STAFF ONLY)</option></select><div class="level_2"><label class="">Type of Issue in system?</label><select class=" nested_field" name="helpdesk_ticket[custom_field][type_of_issue_in_system_185813]" id="helpdesk_ticket_custom_field_type_of_issue_in_system_185813"><option value="">...</option> </select></div><div class="level_3"><label class="">What is your Department/Team at PBS?</label><select class=" nested_field" name="helpdesk_ticket[custom_field][cf_what_is_your_departmentteam_at_pbs_185813]" id="helpdesk_ticket_custom_field_cf_what_is_your_departmentteam_at_pbs_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_where_is_the_issue_185813').nested_select_tag({"data_tree":[["Avail/Interstitial Manager (AIM)","Avail/Interstitial Manager (AIM)",[["Request Access to Console","Request Access to Console",[]],["Report Bug","Report Bug",[]],["Request Launch of Interstitial Content","Request Launch of Interstitial Content",[]]]],["Apps – OTTs, Mobile, etc.","Apps – OTTs, Mobile, etc.",[["Video not surfacing on the front end (404 error)","Video not surfacing on the front end (404 error)",[]],["Video not playing","Video not playing",[]],["Sponsor message not playing","Sponsor message not playing",[]],["Other","Other",[]]]],["Bento","Bento",[["Request Site Instance","Request Site Instance",[]],["Bento 3 Launch Request","Bento 3 Launch Request",[]],["Bug/Inquiry","Bug/Inquiry",[]],["Enhancement","Enhancement",[]],["Other","Other",[]]]],["DOMO/ Localized Dashboard Access","DOMO/ Localized Dashboard Access",[["Requesting Access is For Yourself","Requesting Access is For Yourself",[]],["Requesting Access is For Someone Else","Requesting Access is For Someone Else",[]]]],["MVault/Passport","MVault/Passport",[["Request Access to Console","Request Access to Console",[]],["API Key Access Request","API Key Access Request",[]],["Cancel Sales Order(s)","Cancel Sales Order(s)",[]],["General Passport Questions","General Passport Questions",[]],["Request Support for Member","Request Support for Member",[]]]],["TVault","TVault",[]],["TV Schedules","TV Schedules",[]],["TV Listings Manager Console","TV Listings Manager Console",[["Request Access to Console","Request Access to Console",[]],["Submit Issue or Feedback","Submit Issue or Feedback",[]]]],["Station Manager Console","Station Manager Console",[["Request Access to Console","Request Access to Console",[]],["Report an Issue","Report an Issue",[]]]],["Media Manager Console","Media Manager Console",[["Request Access to Console","Request Access to Console",[]],["Request New Show","Request New Show",[]],["Report Issue","Report Issue",[]],["Feedback","Feedback",[]]]],["Media Manager API","Media Manager API",[["Request API Access","Request API Access",[]],["Report Issue","Report Issue",[]],["Feedback","Feedback",[]]]],["Curate Console","Curate Console",[["Request Access to Console","Request Access to Console",[]],["Get help with Curate Issues","Get help with Curate Issues",[]]]],["Livestreaming Issues","Livestreaming Issues",[]],["Public Media Single Sign-On","Public Media Single Sign-On",[]],["Sponsorship","Sponsorship",[]],["HUB Two-Factor Trouble","HUB Two-Factor Trouble",[]],["Amazon One-Click","Amazon One-Click",[["Request Information for Launch","Request Information for Launch",[]],["Questions","Questions",[]]]],["NextCloud","NextCloud",[]],["YouTube Consolidation","YouTube Consolidation",[["Questions","Questions",[]],["Issues","Issues",[]]]],["Data Access Request (INTERNAL PBS STAFF ONLY)","Data Access Request (INTERNAL PBS STAFF ONLY)",[["Requesting Access is For Yourself","Requesting Access is For Yourself",[["Marketing","Marketing"],["Business Development","Business Development"],["Creative Services","Creative Services"],["Business Intelligence","Business Intelligence"],["Video Strategy","Video Strategy"],["Product Development","Product Development"],["Cloud Services","Cloud Services"],["Producer","Producer"],["Other","Other"]]],["Requesting Access for Someone Else","Requesting Access for Someone Else",[["Marketing","Marketing"],["Business Development","Business Development"],["Creative Services","Creative Services"],["Business Intelligence","Business Intelligence"],["Video Strategy","Video Strategy"],["Product Development","Product Development"],["Cloud Services","Cloud Services"],["Producer","Producer"],["Other","Other"]]]]],["Data Incident Report (INTERNAL PBS STAFF ONLY)","Data Incident Report (INTERNAL PBS STAFF ONLY)",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_type_of_issue_in_system_185813","item_id":"helpdesk_ticket_custom_field_cf_what_is_your_departmentteam_at_pbs_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label enter_flagship_call_signs_185813-label " for="helpdesk_ticket_enter_flagship_call_signs_185813">Enter Flagship Call Sign(s)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][enter_flagship_call_signs_185813]" id="helpdesk_ticket_custom_field_enter_flagship_call_signs_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_sponsorship_request_185813-label " for="helpdesk_ticket_cf_sponsorship_request_185813">Sponsorship Request</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][cf_sponsorship_request_185813]" id="helpdesk_ticket_custom_field_cf_sponsorship_request_185813"><option value="">...</option> <option value="National">National</option> <option value="Local on National">Local on National</option></select><div class="level_2"><label class="">Type of Sponsorship Request</label><select class=" nested_field" name="helpdesk_ticket[custom_field][cf_type_of_sponsorship_request_185813]" id="helpdesk_ticket_custom_field_cf_type_of_sponsorship_request_185813"><option value="">...</option> </select></div><div class="level_3"><label class="">Specify</label><select class=" nested_field" name="helpdesk_ticket[custom_field][cf_sponsor_or_member_message_185813]" id="helpdesk_ticket_custom_field_cf_sponsor_or_member_message_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_sponsorship_request_185813').nested_select_tag({"data_tree":[["National","National",[["New","New",[["Video","Video"],["Banners","Banners"],["Logos","Logos"],["Video & Banners","Video & Banners"],["Videos & Logo","Videos & Logo"],["Banners & Logo","Banners & Logo"],["Video & Banners & Logo","Video & Banners & Logo"]]],["Revision","Revision",[["Video","Video"],["Banners","Banners"],["Logos","Logos"],["Video & Banners","Video & Banners"],["Videos & Logo","Videos & Logo"],["Banners & Logo","Banners & Logo"],["Video & Banners & Logo","Video & Banners & Logo"]]],["Reporting","Reporting",[["Video","Video"],["Banners","Banners"],["Video & Banners","Video & Banners"]]],["Other","Other",[]]]],["Local on National","Local on National",[["New","New",[["Sponsor","Sponsor"],["Member","Member"],["Non-Member","Non-Member"],["Member Status Unknown","Member Status Unknown"],["Everyone - All Member Segments","Everyone - All Member Segments"],["Local Station Promotions","Local Station Promotions"]]],["Revision","Revision",[["Sponsor","Sponsor"],["Member","Member"],["Non-Member","Non-Member"],["Member Status Unknown","Member Status Unknown"],["Everyone - All Member Segments","Everyone - All Member Segments"],["Local Station Promotions","Local Station Promotions"]]],["Reporting","Reporting",[["Sponsor","Sponsor"],["Member","Member"],["Non-Member","Non-Member"],["Member Status Unknown","Member Status Unknown"],["Everyone - All Member Segments","Everyone - All Member Segments"],["Local Station Promotions","Local Station Promotions"]]],["Other","Other",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_cf_type_of_sponsorship_request_185813","item_id":"helpdesk_ticket_custom_field_cf_sponsor_or_member_message_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label cf_sponsor_name_185813-label " for="helpdesk_ticket_cf_sponsor_name_185813">Sponsor Name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_sponsor_name_185813]" id="helpdesk_ticket_custom_field_cf_sponsor_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_competitive_category_185813-label " for="helpdesk_ticket_cf_competitive_category_185813">Competitive Category </label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_competitive_category_185813]" id="helpdesk_ticket_custom_field_cf_competitive_category_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_campaign_name_185813-label " for="helpdesk_ticket_cf_campaign_name_185813">Campaign Name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_campaign_name_185813]" id="helpdesk_ticket_custom_field_cf_campaign_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_targeting_185813-label " for="helpdesk_ticket_cf_targeting_185813">Targeting (Ex: ROS, Drama, Science & Nature, etc...)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_targeting_185813]" id="helpdesk_ticket_custom_field_cf_targeting_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_creative_name_185813-label " for="helpdesk_ticket_cf_creative_name_185813">Creative Name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_creative_name_185813]" id="helpdesk_ticket_custom_field_cf_creative_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_creative_approved_by_pbs_185813-label " for="helpdesk_ticket_cf_creative_approved_by_pbs_185813">Creative Approved by PBS?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_creative_approved_by_pbs_185813]" id="helpdesk_ticket_custom_field_cf_creative_approved_by_pbs_185813"><option value="">...</option> <option data-id="12000149241" value="Yes">Yes</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_creatives_approved_by_station_185813-label " for="helpdesk_ticket_cf_creatives_approved_by_station_185813">Creatives Approved by Station?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_creatives_approved_by_station_185813]" id="helpdesk_ticket_custom_field_cf_creatives_approved_by_station_185813"><option value="">...</option> <option data-id="12000151829" value="Yes">Yes</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_report_start_date_185813-label " for="helpdesk_ticket_cf_report_start_date_185813">Report Start Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_report_start_date_185813]" id="helpdesk_ticket_custom_field_cf_report_start_date_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label cf_report_end_date_185813-label " for="helpdesk_ticket_cf_report_end_date_185813">Report End Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_report_end_date_185813]" id="helpdesk_ticket_custom_field_cf_report_end_date_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label program_name_185813-label " for="helpdesk_ticket_program_name_185813">Show Title</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][program_name_185813]" id="helpdesk_ticket_custom_field_program_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_start_date_185813-label " for="helpdesk_ticket_cf_start_date_185813">Start Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_start_date_185813]" id="helpdesk_ticket_custom_field_cf_start_date_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label cf_end_date_185813-label " for="helpdesk_ticket_cf_end_date_185813">End Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_end_date_185813]" id="helpdesk_ticket_custom_field_cf_end_date_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label cf_would_you_like_the_report_broken_out_by_month_185813-label " for="helpdesk_ticket_cf_would_you_like_the_report_broken_out_by_month_185813">Would you like the report broken out by Month?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_would_you_like_the_report_broken_out_by_month_185813]" id="helpdesk_ticket_custom_field_cf_would_you_like_the_report_broken_out_by_month_185813"><option value="">...</option> <option data-id="12000149924" value="Yes">Yes</option> <option data-id="12000149925" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_would_you_like_the_report_broken_out_by_device_category_desktop_mobile_tablet_ott_185813-label " for="helpdesk_ticket_cf_would_you_like_the_report_broken_out_by_device_category_desktop_mobile_tablet_ott_185813">Would you like the report broken out by Device Category? (Desktop, Mobile, Tablet, OTT)</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_would_you_like_the_report_broken_out_by_device_category_desktop_mobile_tablet_ott_185813]" id="helpdesk_ticket_custom_field_cf_would_you_like_the_report_broken_out_by_device_category_desktop_mobile_tablet_ott_185813"><option value="">...</option> <option data-id="12000149926" value="Yes">Yes</option> <option data-id="12000149927" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_sov_or_imp_goal_pbs_cannot_guarantee_quantity_goals_185813-label " for="helpdesk_ticket_cf_sov_or_imp_goal_pbs_cannot_guarantee_quantity_goals_185813">SOV or Imp Goal (PBS cannot guarantee quantity goals)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_sov_or_imp_goal_pbs_cannot_guarantee_quantity_goals_185813]" id="helpdesk_ticket_custom_field_cf_sov_or_imp_goal_pbs_cannot_guarantee_quantity_goals_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_campaign_frequency_cap_ex_1_imphour_or_1_impday_185813-label " for="helpdesk_ticket_cf_campaign_frequency_cap_ex_1_imphour_or_1_impday_185813">Campaign Frequency Cap (Ex: 1 imp/hour or 1 imp/day)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_campaign_frequency_cap_ex_1_imphour_or_1_impday_185813]" id="helpdesk_ticket_custom_field_cf_campaign_frequency_cap_ex_1_imphour_or_1_impday_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_link_to_creatives_185813-label " for="helpdesk_ticket_cf_link_to_creatives_185813">Link to Creatives</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_link_to_creatives_185813]" id="helpdesk_ticket_custom_field_cf_link_to_creatives_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_logo_position_16_185813-label " for="helpdesk_ticket_cf_logo_position_16_185813">Logo Position (1-6)</label> <div class="controls "> <input class=" number span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_logo_position_16_185813]" id="helpdesk_ticket_custom_field_cf_logo_position_16_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_funder_text_on_show_page_500_character_limit_185813-label " for="helpdesk_ticket_cf_funder_text_on_show_page_500_character_limit_185813">Funder Text on Show Page (500 Character Limit)</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_funder_text_on_show_page_500_character_limit_185813]" id="helpdesk_ticket_custom_field_cf_funder_text_on_show_page_500_character_limit_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_click_url_na_for_kids_185813-label " for="helpdesk_ticket_cf_click_url_na_for_kids_185813">Click URL</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_click_url_na_for_kids_185813]" id="helpdesk_ticket_custom_field_cf_click_url_na_for_kids_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_members_full_name_185813-label " for="helpdesk_ticket_cf_members_full_name_185813">Member's Full Name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_members_full_name_185813]" id="helpdesk_ticket_custom_field_cf_members_full_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label access_type_185813-label " for="helpdesk_ticket_access_type_185813">Access Type</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][access_type_185813]" id="helpdesk_ticket_custom_field_access_type_185813"><option value="">...</option> <option data-id="5002541681" value="Editor">Editor</option> <option data-id="5002541682" value="Read Only">Read Only</option></select> </div> </div> <div class="control-group " > <label class=" control-label zip_code_185813-label " for="helpdesk_ticket_zip_code_185813">Zip Code</label> <div class="controls "> <input class=" number span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][zip_code_185813]" id="helpdesk_ticket_custom_field_zip_code_185813" /> </div> </div> <div class="control-group " > <label class=" control-label content_group_185813-label " for="helpdesk_ticket_content_group_185813">Content Group</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][content_group_185813]" id="helpdesk_ticket_custom_field_content_group_185813"><option value="">...</option> <option data-id="5002418840" value="Brand">Brand</option> <option data-id="5002418841" value="Corporate">Corporate</option> <option data-id="5002418842" value="General Audience">General Audience</option> <option data-id="5002418843" value="PBS Kids">PBS Kids</option> <option data-id="5002418844" value="Pledge">Pledge</option> <option data-id="5002420715" value="Plus">Plus</option></select> </div> </div> <div class="control-group " > <label class=" control-label show_type_185813-label " for="helpdesk_ticket_show_type_185813">Show Type</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][show_type_185813]" id="helpdesk_ticket_custom_field_show_type_185813"><option value="">...</option> <option data-id="12000043293" value="PBS National">PBS National</option> <option data-id="12000043294" value="Station/Local (Available to viewers of all stations)">Station/Local (Available to viewers of all stations)</option> <option data-id="12000151837" value="Station/Local (Available only to my station’s viewers)">Station/Local (Available only to my station’s viewers)</option> <option data-id="12000142680" value="EPiC">EPiC</option></select> </div> </div> <div class="control-group " > <label class=" control-label what_is_the_genre_185813-label " for="helpdesk_ticket_what_is_the_genre_185813">What is the Genre?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][what_is_the_genre_185813]" id="helpdesk_ticket_custom_field_what_is_the_genre_185813"><option value="">...</option> <option data-id="12000043297" value="Home and How To">Home and How To</option> <option data-id="12000043298" value="Science and Nature">Science and Nature</option> <option data-id="12000043299" value="Drama">Drama</option> <option data-id="12000043300" value="Indie Films">Indie Films</option> <option data-id="12000043301" value="Arts and Music">Arts and Music</option> <option data-id="12000043302" value="News and Public Affairs">News and Public Affairs</option> <option data-id="12000043303" value="Culture">Culture</option> <option data-id="12000043304" value="History">History</option> <option data-id="12000043305" value="Food">Food</option></select> </div> </div> <div class="control-group " > <label class=" control-label short_description_90_characters_including_spaces_185813-label " for="helpdesk_ticket_short_description_90_characters_including_spaces_185813">Short Description (100 characters, including spaces)</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][short_description_90_characters_including_spaces_185813]" id="helpdesk_ticket_custom_field_short_description_90_characters_including_spaces_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label long_description_400_characters_including_spaces_185813-label " for="helpdesk_ticket_long_description_400_characters_including_spaces_185813">Long Description (400 characters, including spaces)</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][long_description_400_characters_including_spaces_185813]" id="helpdesk_ticket_custom_field_long_description_400_characters_including_spaces_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label should_content_rating_be_required_for_all_associated_assets_185813-label " for="helpdesk_ticket_should_content_rating_be_required_for_all_associated_assets_185813">Should content rating be required for all associated assets?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][should_content_rating_be_required_for_all_associated_assets_185813]" id="helpdesk_ticket_custom_field_should_content_rating_be_required_for_all_associated_assets_185813"><option value="">...</option> <option data-id="12000043307" value="YES">YES</option> <option data-id="12000043308" value="NO">NO</option></select> </div> </div> <div class="control-group " > <label class=" control-label should_season_number_be_ordinal_ex_1_2_3_or_yearbased_2017_2018_2019_185813-label " for="helpdesk_ticket_should_season_number_be_ordinal_ex_1_2_3_or_yearbased_2017_2018_2019_185813">Should season number be ordinal (ex: 1, 2, 3…), or year-based (2017, 2018, 2019…)?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][should_season_number_be_ordinal_ex_1_2_3_or_yearbased_2017_2018_2019_185813]" id="helpdesk_ticket_custom_field_should_season_number_be_ordinal_ex_1_2_3_or_yearbased_2017_2018_2019_185813"><option value="">...</option> <option data-id="12000043309" value="Ordinal">Ordinal</option> <option data-id="12000043310" value="Year-Based">Year-Based</option></select> </div> </div> <div class="control-group " > <label class=" control-label nola_code_if_available_185813-label " for="helpdesk_ticket_nola_code_if_available_185813">NOLA Code (if available)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][nola_code_if_available_185813]" id="helpdesk_ticket_custom_field_nola_code_if_available_185813" /> </div> </div> <div class="control-group " > <label class=" control-label display_episode_number_185813-label " for="helpdesk_ticket_display_episode_number_185813">Display episode number?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][display_episode_number_185813]" id="helpdesk_ticket_custom_field_display_episode_number_185813"><option value="">...</option> <option data-id="12000043325" value="YES">YES</option> <option data-id="12000043326" value="NO">NO</option></select> </div> </div> <div class="control-group " > <label class=" control-label captions_required_for_previews_185813-label " for="helpdesk_ticket_captions_required_for_previews_185813">Captions required for previews?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][captions_required_for_previews_185813]" id="helpdesk_ticket_custom_field_captions_required_for_previews_185813"><option value="">...</option> <option value="YES">YES</option> <option value="NO">NO</option></select><div class="level_2"><label class="">Choose justification.</label><select class=" nested_field" name="helpdesk_ticket[custom_field][choose_justification_185813]" id="helpdesk_ticket_custom_field_choose_justification_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_captions_required_for_previews_185813').nested_select_tag({"data_tree":[["YES","YES",[]],["NO","NO",[["This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.","This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.",[]],["This content was televised without captions because it is subject to a self-implementing FCC exemption","This content was televised without captions because it is subject to a self-implementing FCC exemption",[]],["This is archival content, never televised in the U.S. on or after Sept. 29, 2012","This is archival content, never televised in the U.S. on or after Sept. 29, 2012",[]],["Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.","Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_choose_justification_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label captions_required_for_clips_185813-label " for="helpdesk_ticket_captions_required_for_clips_185813">Captions required for Clips?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][captions_required_for_clips_185813]" id="helpdesk_ticket_custom_field_captions_required_for_clips_185813"><option value="">...</option> <option value="YES">YES</option> <option value="NO">NO</option></select><div class="level_2"><label class="">Select Justification.</label><select class=" nested_field" name="helpdesk_ticket[custom_field][select_justification_185813]" id="helpdesk_ticket_custom_field_select_justification_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_captions_required_for_clips_185813').nested_select_tag({"data_tree":[["YES","YES",[]],["NO","NO",[["This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.","This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.",[]],["This content was televised without captions because it is subject to a self-implementing FCC exemption","This content was televised without captions because it is subject to a self-implementing FCC exemption",[]],["This is archival content, never televised in the U.S. on or after Sept. 29, 2012","This is archival content, never televised in the U.S. on or after Sept. 29, 2012",[]],["Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.","Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_select_justification_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label captions_required_for_full_length_assets_185813-label " for="helpdesk_ticket_captions_required_for_full_length_assets_185813">Captions required for full length assets?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][captions_required_for_full_length_assets_185813]" id="helpdesk_ticket_custom_field_captions_required_for_full_length_assets_185813"><option value="">...</option> <option value="YES">YES</option> <option value="NO">NO</option></select><div class="level_2"><label class="">Provide Caption Justification.</label><select class=" nested_field" name="helpdesk_ticket[custom_field][provide_caption_justification_185813]" id="helpdesk_ticket_custom_field_provide_caption_justification_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_captions_required_for_full_length_assets_185813').nested_select_tag({"data_tree":[["YES","YES",[]],["NO","NO",[["This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.","This is digital-only, non-televised content. Note: If the content is later televised with captions, then the caption file needs to be made available online within 15 days.",[]],["This content was televised without captions because it is subject to a self-implementing FCC exemption","This content was televised without captions because it is subject to a self-implementing FCC exemption",[]],["This is archival content, never televised in the U.S. on or after Sept. 29, 2012","This is archival content, never televised in the U.S. on or after Sept. 29, 2012",[]],["Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.","Other - Provide custom justification in ticket description. Warning: Caption file being unavailable is not an acceptable justification.",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_provide_caption_justification_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label define_geoavailability_for_show_which_cascades_to_all_assets_185813-label " for="helpdesk_ticket_define_geoavailability_for_show_which_cascades_to_all_assets_185813">Define geo availability for show, which cascades to all assets</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][define_geoavailability_for_show_which_cascades_to_all_assets_185813]" id="helpdesk_ticket_custom_field_define_geoavailability_for_show_which_cascades_to_all_assets_185813" /> </div> </div> <div class="control-group " > <label class=" control-label platform_availabilitly_185813-label " for="helpdesk_ticket_platform_availabilitly_185813">Platform Availability</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][platform_availabilitly_185813]" id="helpdesk_ticket_custom_field_platform_availabilitly_185813" /> </div> </div> <div class="control-group " > <label class=" control-label homepage_url_185813-label " for="helpdesk_ticket_homepage_url_185813">Homepage URL</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][homepage_url_185813]" id="helpdesk_ticket_custom_field_homepage_url_185813" /> </div> </div> <div class="control-group " > <label class=" control-label does_this_program_require_onair_captioning_if_no_explain_185813-label " for="helpdesk_ticket_does_this_program_require_onair_captioning_if_no_explain_185813">Does this program require on-air captioning? If no, explain.</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][does_this_program_require_onair_captioning_if_no_explain_185813]" id="helpdesk_ticket_custom_field_does_this_program_require_onair_captioning_if_no_explain_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label how_do_you_fit_into_the_pbs_ecosystem_185813-label " for="helpdesk_ticket_how_do_you_fit_into_the_pbs_ecosystem_185813">How do you fit into the PBS ecosystem?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][how_do_you_fit_into_the_pbs_ecosystem_185813]" id="helpdesk_ticket_custom_field_how_do_you_fit_into_the_pbs_ecosystem_185813"><option value="">...</option> <option data-id="5002380672" value="General Public (Restrictions Apply)">General Public (Restrictions Apply)</option> <option data-id="5002380673" value="PBS Station">PBS Station</option> <option data-id="5002380674" value="Vendor/Partner working with PBS Station">Vendor/Partner working with PBS Station</option> <option data-id="5002380675" value="PBS Producer">PBS Producer</option> <option data-id="5002380676" value="Vendor/Partner working with PBS Producer">Vendor/Partner working with PBS Producer</option> <option data-id="5002380677" value="Internal PBS Project">Internal PBS Project</option> <option data-id="5002380678" value="Vendor/Partner working with PBS">Vendor/Partner working with PBS</option> <option data-id="5002380679" value="Other (Specify in Message section at bottom.)">Other (Specify in Message section at bottom.)</option></select> </div> </div> <div class="control-group " > <label class=" control-label project_name_185813-label " for="helpdesk_ticket_project_name_185813">Project Name</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][project_name_185813]" id="helpdesk_ticket_custom_field_project_name_185813" /> </div> </div> <div class="control-group " > <label class=" control-label url_or_app_where_the_keys_will_be_used_185813-label " for="helpdesk_ticket_url_or_app_where_the_keys_will_be_used_185813">URL or App where the keys will be used</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][url_or_app_where_the_keys_will_be_used_185813]" id="helpdesk_ticket_custom_field_url_or_app_where_the_keys_will_be_used_185813" /> </div> </div> <div class="control-group " > <label class=" control-label are_you_going_to_be_charging_money_for_your_application_185813-label " for="helpdesk_ticket_are_you_going_to_be_charging_money_for_your_application_185813">Are you going to be charging money for your application?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][are_you_going_to_be_charging_money_for_your_application_185813]" id="helpdesk_ticket_custom_field_are_you_going_to_be_charging_money_for_your_application_185813"><option value="">...</option> <option data-id="5002380680" value="Yes">Yes</option> <option data-id="5002380681" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label are_you_going_to_have_advertising_on_or_in_your_application_185813-label " for="helpdesk_ticket_are_you_going_to_have_advertising_on_or_in_your_application_185813">Are you going to have advertising on or in your application?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][are_you_going_to_have_advertising_on_or_in_your_application_185813]" id="helpdesk_ticket_custom_field_are_you_going_to_have_advertising_on_or_in_your_application_185813"><option value="">...</option> <option data-id="5002380682" value="Yes">Yes</option> <option data-id="5002380683" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label what_type_of_site_are_you_interested_in_building_in_bento_185813-label " for="helpdesk_ticket_what_type_of_site_are_you_interested_in_building_in_bento_185813">What type of site are you interested in building in Bento?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][what_type_of_site_are_you_interested_in_building_in_bento_185813]" id="helpdesk_ticket_custom_field_what_type_of_site_are_you_interested_in_building_in_bento_185813"><option value="">...</option> <option data-id="5002389409" value="Station Site">Station Site</option> <option data-id="5002389410" value="Micro Site">Micro Site</option> <option data-id="5002389411" value="Bentomatic">Bentomatic</option> <option data-id="5002389412" value="Other">Other</option></select> </div> </div> <div class="control-group " > <label class=" control-label do_you_have_a_launch_date_for_the_site_185813-label " for="helpdesk_ticket_do_you_have_a_launch_date_for_the_site_185813">Do you have a launch date for the site?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][do_you_have_a_launch_date_for_the_site_185813]" id="helpdesk_ticket_custom_field_do_you_have_a_launch_date_for_the_site_185813"><option value="">...</option> <option data-id="5002389413" value="Yes">Yes</option> <option data-id="5002389414" value="No">No</option> <option data-id="5002389415" value="Not Sure">Not Sure</option></select> </div> </div> <div class="control-group " > <label class=" control-label when_do_you_anticipate_launching_your_sitepage_185813-label " for="helpdesk_ticket_when_do_you_anticipate_launching_your_sitepage_185813">When do you anticipate launching your site/page?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][when_do_you_anticipate_launching_your_sitepage_185813]" id="helpdesk_ticket_custom_field_when_do_you_anticipate_launching_your_sitepage_185813"><option value="">...</option> <option data-id="5002389416" value="Next week">Next week</option> <option data-id="5002389417" value="End of month">End of month</option> <option data-id="5002389418" value="2-4 months">2-4 months</option> <option data-id="5002389419" value="4-8 months">4-8 months</option> <option data-id="5002389420" value="8-12 months">8-12 months</option> <option data-id="5002389421" value="Not sure">Not sure</option></select> </div> </div> <div class="control-group " > <label class=" control-label what_is_your_expected_site_traffic_pageviews_volume_per_month_185813-label " for="helpdesk_ticket_what_is_your_expected_site_traffic_pageviews_volume_per_month_185813">What is your expected site traffic (pageviews) volume per month?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][what_is_your_expected_site_traffic_pageviews_volume_per_month_185813]" id="helpdesk_ticket_custom_field_what_is_your_expected_site_traffic_pageviews_volume_per_month_185813"><option value="">...</option> <option data-id="5002389422" value="0-1499">0-1499</option> <option data-id="5002389423" value="1500-2999">1500-2999</option> <option data-id="5002389424" value="3000-4999">3000-4999</option> <option data-id="5002389425" value="5000-9999">5000-9999</option> <option data-id="5002389426" value="10,000-19,999">10,000-19,999</option> <option data-id="5002389427" value="20,000+">20,000+</option> <option data-id="5002389428" value="Not sure">Not sure</option></select> </div> </div> <div class="control-group " > <label class=" control-label asset_link_185813-label " for="helpdesk_ticket_asset_link_185813">Asset Link</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][asset_link_185813]" id="helpdesk_ticket_custom_field_asset_link_185813" /> </div> </div> <div class="control-group " > <label class=" control-label video_title_185813-label " for="helpdesk_ticket_video_title_185813">Video Title</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][video_title_185813]" id="helpdesk_ticket_custom_field_video_title_185813" /> </div> </div> <div class="control-group " > <label class=" control-label video_asset_link_185813-label " for="helpdesk_ticket_video_asset_link_185813">Video Asset Link</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][video_asset_link_185813]" id="helpdesk_ticket_custom_field_video_asset_link_185813" /> </div> </div> <div class="control-group " > <label class=" control-label browsers_and_versions_affected_185813-label " for="helpdesk_ticket_browsers_and_versions_affected_185813">Browsers and versions Affected</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][browsers_and_versions_affected_185813]" id="helpdesk_ticket_custom_field_browsers_and_versions_affected_185813" /> </div> </div> <div class="control-group " > <label class=" control-label user_email_185813-label " for="helpdesk_ticket_user_email_185813">User Email:</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][user_email_185813]" id="helpdesk_ticket_custom_field_user_email_185813" /> </div> </div> <div class="control-group " > <label class=" control-label user_access_permissions_185813-label " for="helpdesk_ticket_user_access_permissions_185813">User Access Permissions:</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][user_access_permissions_185813]" id="helpdesk_ticket_custom_field_user_access_permissions_185813"><option value="">...</option> <option data-id="5002389772" value="Developer">Developer</option> <option data-id="5002389773" value="Editor">Editor</option> <option data-id="5002389774" value="Site Admin">Site Admin</option> <option data-id="5002389775" value="Blogger">Blogger</option> <option data-id="5002389776" value="Writer">Writer</option></select> </div> </div> <div class="control-group " > <label class=" control-label video_portal_url_185813-label " for="helpdesk_ticket_video_portal_url_185813">Video Portal URL:</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][video_portal_url_185813]" id="helpdesk_ticket_custom_field_video_portal_url_185813" /> </div> </div> <div class="control-group " > <label class=" control-label station_primetime_185813-label " for="helpdesk_ticket_station_primetime_185813">Station Primetime:</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][station_primetime_185813]" id="helpdesk_ticket_custom_field_station_primetime_185813"><option value="">...</option> <option data-id="5002389777" value="7pm">7pm</option> <option data-id="5002389778" value="8pm">8pm</option></select> </div> </div> <div class="control-group " > <label class=" control-label channel_order_185813-label " for="helpdesk_ticket_channel_order_185813">Channel Order:</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][channel_order_185813]" id="helpdesk_ticket_custom_field_channel_order_185813" /> </div> </div> <div class="control-group " > <label class=" control-label platforms_affected_185813-label " for="helpdesk_ticket_platforms_affected_185813">Device/Platform(s) Affected</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][platforms_affected_185813]" id="helpdesk_ticket_custom_field_platforms_affected_185813" /> </div> </div> <div class="control-group " > <label class=" control-label bentomatic_title_185813-label " for="helpdesk_ticket_bentomatic_title_185813">Bentomatic Title</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][bentomatic_title_185813]" id="helpdesk_ticket_custom_field_bentomatic_title_185813" /> </div> </div> <div class="control-group " > <label class=" control-label sites_affected_185813-label " for="helpdesk_ticket_sites_affected_185813">Sites affected:</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][sites_affected_185813]" id="helpdesk_ticket_custom_field_sites_affected_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cove_asset_url_185813-label " for="helpdesk_ticket_cove_asset_url_185813">Date Due</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cove_asset_url_185813]" id="helpdesk_ticket_custom_field_cove_asset_url_185813" /> </div> </div> <div class="control-group " > <label class=" control-label relevant_link_to_problem_185813-label " for="helpdesk_ticket_relevant_link_to_problem_185813">Relevant Link to Problem</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][relevant_link_to_problem_185813]" id="helpdesk_ticket_custom_field_relevant_link_to_problem_185813" /> </div> </div> <div class="control-group " > <label class=" control-label i_want_to_185813-label " for="helpdesk_ticket_i_want_to_185813">I want to:</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][i_want_to_185813]" id="helpdesk_ticket_custom_field_i_want_to_185813"><option value="">...</option> <option value="Request Assistance">Request Assistance</option> <option value="Submit a Comment on a Show">Submit a Comment on a Show</option> <option value="Report a Closed Captioning Issue">Report a Closed Captioning Issue</option> <option value="Submit a Copyright or Permissions Request">Submit a Copyright or Permissions Request</option> <option value="Find out when a show will be in my area">Find out when a show will be in my area</option> <option value="Order a Video">Order a Video</option></select><div class="level_2"><label class="">Regarding</label><select class=" nested_field" name="helpdesk_ticket[custom_field][regarding_185813]" id="helpdesk_ticket_custom_field_regarding_185813"><option value="">...</option> </select></div><div class="level_3"><label class="">Specify</label><select class=" nested_field" name="helpdesk_ticket[custom_field][specify_185813]" id="helpdesk_ticket_custom_field_specify_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_i_want_to_185813').nested_select_tag({"data_tree":[["Request Assistance","Request Assistance",[["Request Passport Activation Code","Request Passport Activation Code",[]],["Get Help with Passport","Get Help with Passport",[]],["Cancel Passport","Cancel Passport",[]],["Problem with PBS Video App","Problem with PBS Video App",[["Roku","Roku"],["Apple TV","Apple TV"],["Android TV","Android TV"],["Android Smart Phones/Tablets","Android Smart Phones/Tablets"],["Apple (iOS) Smart Phone/Tablets","Apple (iOS) Smart Phone/Tablets"],["Amazon Fire TV/Fire TV Stick","Amazon Fire TV/Fire TV Stick"],["Chromecast","Chromecast"]]],["Problem Playing Video Online","Problem Playing Video Online",[]],["Livestreaming","Livestreaming",[]],["Report a Reception Issue","Report a Reception Issue",[]],["Using PBS.org","Using PBS.org",[]],["Newsletters, Previews, or Reminders","Newsletters, Previews, or Reminders",[]],["Supporting PBS","Supporting PBS",[]],["PBS Kids","PBS Kids",[]],["PBS Parents","PBS Parents",[]],["Other","Other",[]]]],["Submit a Comment on a Show","Submit a Comment on a Show",[]],["Report a Closed Captioning Issue","Report a Closed Captioning Issue",[]],["Submit a Copyright or Permissions Request","Submit a Copyright or Permissions Request",[]],["Find out when a show will be in my area","Find out when a show will be in my area",[]],["Order a Video","Order a Video",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_regarding_185813","item_id":"helpdesk_ticket_custom_field_specify_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label full_name_of_requester_185813-label " for="helpdesk_ticket_full_name_of_requester_185813">Full Name of Requester</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][full_name_of_requester_185813]" id="helpdesk_ticket_custom_field_full_name_of_requester_185813" /> </div> </div> <div class="control-group " > <label class=" control-label phone_number_185813-label " for="helpdesk_ticket_phone_number_185813">Phone Number</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][phone_number_185813]" id="helpdesk_ticket_custom_field_phone_number_185813" /> </div> </div> <div class="control-group " > <label class=" control-label stations_email_address_185813-label " for="helpdesk_ticket_stations_email_address_185813">Station's Email Address</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][stations_email_address_185813]" id="helpdesk_ticket_custom_field_stations_email_address_185813" /> </div> </div> <div class="control-group " > <label class=" control-label how_may_we_help_you_with_mvault_185813-label " for="helpdesk_ticket_how_may_we_help_you_with_mvault_185813">How may we help you with MVault?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][how_may_we_help_you_with_mvault_185813]" id="helpdesk_ticket_custom_field_how_may_we_help_you_with_mvault_185813"><option value="">...</option> <option value="Access Request">Access Request</option> <option value="Bug Report">Bug Report</option> <option value="Help">Help</option> <option value="Cancel Recurring Payment for Member">Cancel Recurring Payment for Member</option> <option value="Feedback">Feedback</option></select><div class="level_2"><label class="">Please specify.</label><select class=" nested_field" name="helpdesk_ticket[custom_field][please_specify_185813]" id="helpdesk_ticket_custom_field_please_specify_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_how_may_we_help_you_with_mvault_185813').nested_select_tag({"data_tree":[["Access Request","Access Request",[]],["Bug Report","Bug Report",[]],["Help","Help",[["Console Help","Console Help",[]],["API Help","API Help",[]],["Other Help","Other Help",[]]]],["Cancel Recurring Payment for Member","Cancel Recurring Payment for Member",[]],["Feedback","Feedback",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_please_specify_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label how_were_you_watching_pbs_185813-label " for="helpdesk_ticket_how_were_you_watching_pbs_185813">How are you watching PBS?</label> <div class="controls nested_field "> <select class=" nested_field" name="helpdesk_ticket[custom_field][how_were_you_watching_pbs_185813]" id="helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813"><option value="">...</option> <option value="Broadcast">Broadcast</option> <option value="PBS.org">PBS.org</option> <option value="iPad/iPhone App">iPad/iPhone App</option> <option value="Android App">Android App</option> <option value="Apple TV">Apple TV</option> <option value="Roku">Roku</option> <option value="Amazon Fire TV">Amazon Fire TV</option> <option value="DVD/Blu-Ray">DVD/Blu-Ray</option> <option value="Android TV">Android TV</option> <option value="Samsung TV">Samsung TV</option> <option value="VIZIO SmartCast TV">VIZIO SmartCast TV</option></select><div class="level_2"><label class="">Please select.</label><select class=" nested_field" name="helpdesk_ticket[custom_field][please_select_185813]" id="helpdesk_ticket_custom_field_please_select_185813"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813').nested_select_tag({"data_tree":[["Broadcast","Broadcast",[["Over the Air","Over the Air",[]],["Satellite","Satellite",[]],["Cable","Cable",[]]]],["PBS.org","PBS.org",[]],["iPad/iPhone App","iPad/iPhone App",[]],["Android App","Android App",[]],["Apple TV","Apple TV",[]],["Roku","Roku",[]],["Amazon Fire TV","Amazon Fire TV",[]],["DVD/Blu-Ray","DVD/Blu-Ray",[]],["Android TV","Android TV",[]],["Samsung TV","Samsung TV",[]],["VIZIO SmartCast TV","VIZIO SmartCast TV",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":null,"subcategory_id":"helpdesk_ticket_custom_field_please_select_185813"}); //]]> </script> </div> </div> <div class="control-group " > <label class=" control-label what_is_the_name_of_the_show_you_are_watching_185813-label " for="helpdesk_ticket_what_is_the_name_of_the_show_you_are_watching_185813">What is the name of the show you are watching?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][what_is_the_name_of_the_show_you_are_watching_185813]" id="helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813" /> </div> </div> <div class="control-group " > <label class=" control-label when_did_you_first_notice_this_problem_185813-label " for="helpdesk_ticket_when_did_you_first_notice_this_problem_185813">When did you first notice this problem?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][when_did_you_first_notice_this_problem_185813]" id="helpdesk_ticket_custom_field_when_did_you_first_notice_this_problem_185813" /> </div> </div> <div class="control-group " > <label class=" control-label do_you_require_a_private_testing_period_we_can_provide_a_private_url_to_watch_the_interstitials_appear_in_your_stations_stream_without_surfacing_that_stream_to_the_public_185813-label " for="helpdesk_ticket_do_you_require_a_private_testing_period_we_can_provide_a_private_url_to_watch_the_interstitials_appear_in_your_stations_stream_without_surfacing_that_stream_to_the_public_185813">Do you require a private testing period?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][do_you_require_a_private_testing_period_we_can_provide_a_private_url_to_watch_the_interstitials_appear_in_your_stations_stream_without_surfacing_that_stream_to_the_public_185813]" id="helpdesk_ticket_custom_field_do_you_require_a_private_testing_period_we_can_provide_a_private_url_to_watch_the_interstitials_appear_in_your_stations_stream_without_surfacing_that_stream_to_the_public_185813"><option value="">...</option> <option data-id="12000047738" value="YES">YES</option> <option data-id="12000047739" value="NO">NO</option></select> </div> </div> <div class="control-group " > <label class=" control-label if_yes_on_what_date_would_you_like_testing_to_begin_185813-label " for="helpdesk_ticket_if_yes_on_what_date_would_you_like_testing_to_begin_185813">If yes, on what date would you like testing to begin?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][if_yes_on_what_date_would_you_like_testing_to_begin_185813]" id="helpdesk_ticket_custom_field_if_yes_on_what_date_would_you_like_testing_to_begin_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label on_what_date_would_you_like_your_stations_interstitial_content_to_begin_appearing_in_its_digital_livestream_launches_happen_by_noon_edt_on_the_day_of_launch_you_will_receive_a_confirmation_email_with_the_time_185813-label " for="helpdesk_ticket_on_what_date_would_you_like_your_stations_interstitial_content_to_begin_appearing_in_its_digital_livestream_launches_happen_by_noon_edt_on_the_day_of_launch_you_will_receive_a_confirmation_email_with_the_time_185813">On what date would you like your station's interstitial content to begin appearing in its digital livestream?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][on_what_date_would_you_like_your_stations_interstitial_content_to_begin_appearing_in_its_digital_livestream_launches_happen_by_noon_edt_on_the_day_of_launch_you_will_receive_a_confirmation_email_with_the_time_185813]" id="helpdesk_ticket_custom_field_on_what_date_would_you_like_your_stations_interstitial_content_to_begin_appearing_in_its_digital_livestream_launches_happen_by_noon_edt_on_the_day_of_launch_you_will_receive_a_confirmation_email_with_the_time_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <label class=" control-label cf_title_185813-label " for="helpdesk_ticket_cf_title_185813">Title</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_title_185813]" id="helpdesk_ticket_custom_field_cf_title_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_contact_email_185813-label " for="helpdesk_ticket_cf_contact_email_185813">Contact Email</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_contact_email_185813]" id="helpdesk_ticket_custom_field_cf_contact_email_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_membership_id_in_mvault_185813-label " for="helpdesk_ticket_cf_membership_id_in_mvault_185813">Link to Member's MVault Record</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_membership_id_in_mvault_185813]" id="helpdesk_ticket_custom_field_cf_membership_id_in_mvault_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_current_domain_name_of_site_you_want_launched_185813-label " for="helpdesk_ticket_cf_current_domain_name_of_site_you_want_launched_185813">Current Domain Name of Site You Want Launched</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_current_domain_name_of_site_you_want_launched_185813]" id="helpdesk_ticket_custom_field_cf_current_domain_name_of_site_you_want_launched_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_what_day_and_time_do_you_want_to_launch_your_site_185813-label " for="helpdesk_ticket_cf_what_day_and_time_do_you_want_to_launch_your_site_185813">What Day and Time Do You Want to Launch Your Site?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_day_and_time_do_you_want_to_launch_your_site_185813]" id="helpdesk_ticket_custom_field_cf_what_day_and_time_do_you_want_to_launch_your_site_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_does_your_station_have_a_video_portal_185813-label " for="helpdesk_ticket_cf_does_your_station_have_a_video_portal_185813">Does your station have a video portal?</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_does_your_station_have_a_video_portal_185813]" id="helpdesk_ticket_custom_field_cf_does_your_station_have_a_video_portal_185813"><option value="">...</option> <option data-id="12000074474" value="YES">YES</option> <option data-id="12000074475" value="NO">NO</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_who_is_your_dns_provider_185813-label " for="helpdesk_ticket_cf_who_is_your_dns_provider_185813">Who is Your DNS Provider?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_who_is_your_dns_provider_185813]" id="helpdesk_ticket_custom_field_cf_who_is_your_dns_provider_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_please_list_name_email_and_number_for_staff_member_making_dns_changes_185813-label " for="helpdesk_ticket_cf_please_list_name_email_and_number_for_staff_member_making_dns_changes_185813">Please List Name, Email and Number for Staff Member Making DNS Changes.</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_please_list_name_email_and_number_for_staff_member_making_dns_changes_185813]" id="helpdesk_ticket_custom_field_cf_please_list_name_email_and_number_for_staff_member_making_dns_changes_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_is_the_staff_member_listed_above_the_who_is_contact_for_your_station_if_not_please_list_name_email_and_number_for_staff_member_that_is_the_whois_contact_185813-label " for="helpdesk_ticket_cf_is_the_staff_member_listed_above_the_who_is_contact_for_your_station_if_not_please_list_name_email_and_number_for_staff_member_that_is_the_whois_contact_185813">Is the Staff Member Listed Above the "Who Is" Contact for Your Station? If Not, Please List Name, Email and Number for Staff Member that is the WhoIs Contact.</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_is_the_staff_member_listed_above_the_who_is_contact_for_your_station_if_not_please_list_name_email_and_number_for_staff_member_that_is_the_whois_contact_185813]" id="helpdesk_ticket_custom_field_cf_is_the_staff_member_listed_above_the_who_is_contact_for_your_station_if_not_please_list_name_email_and_number_for_staff_member_that_is_the_whois_contact_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_what_is_your_ttl_setting_set_to_185813-label " for="helpdesk_ticket_cf_what_is_your_ttl_setting_set_to_185813">What is Your TTL Setting Set To?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_is_your_ttl_setting_set_to_185813]" id="helpdesk_ticket_custom_field_cf_what_is_your_ttl_setting_set_to_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_link_to_bento_3_page_in_console_185813-label " for="helpdesk_ticket_cf_link_to_bento_3_page_in_console_185813">Link to Bento 3 Page in Console</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_link_to_bento_3_page_in_console_185813]" id="helpdesk_ticket_custom_field_cf_link_to_bento_3_page_in_console_185813" /> </div> </div> <div class="control-group " > <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][i_have_read_and_agree_to_the_pbs_api_terms_of_use_185813]" type="hidden" value="0" /><input class=" checkbox" type="checkbox" value="1" name="helpdesk_ticket[custom_field][i_have_read_and_agree_to_the_pbs_api_terms_of_use_185813]" id="helpdesk_ticket_custom_field_i_have_read_and_agree_to_the_pbs_api_terms_of_use_185813" /> I have read and agree to the PBS API Terms of Use. </label> </div> </div> <div class="control-group " > <label class=" control-label cf_name_of_person_needing_access_first_last_185813-label " for="helpdesk_ticket_cf_name_of_person_needing_access_first_last_185813">Name of Person Needing Access (First Last) </label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_of_person_needing_access_first_last_185813]" id="helpdesk_ticket_custom_field_cf_name_of_person_needing_access_first_last_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_email_of_person_needing_access_185813-label " for="helpdesk_ticket_cf_email_of_person_needing_access_185813">Email of Person Needing Access</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_email_of_person_needing_access_185813]" id="helpdesk_ticket_custom_field_cf_email_of_person_needing_access_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_designation_job_title_185813-label " for="helpdesk_ticket_cf_designation_job_title_185813">Designation (Job title)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_designation_job_title_185813]" id="helpdesk_ticket_custom_field_cf_designation_job_title_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_manager_name_pbs_point_of_contact_185813-label " for="helpdesk_ticket_cf_manager_name_pbs_point_of_contact_185813">Manager Contact (Name,Email)</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_manager_name_pbs_point_of_contact_185813]" id="helpdesk_ticket_custom_field_cf_manager_name_pbs_point_of_contact_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_which_data_set_do_you_need_access_to_185813-label " for="helpdesk_ticket_cf_which_data_set_do_you_need_access_to_185813">Which data set do you need access to? </label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_which_data_set_do_you_need_access_to_185813]" id="helpdesk_ticket_custom_field_cf_which_data_set_do_you_need_access_to_185813"><option value="">...</option> <option data-id="12000162064" value="GA-4 - General Audience">GA-4 - General Audience</option> <option data-id="12000167873" value="GA-4 - KIDS">GA-4 - KIDS</option> <option data-id="12000167874" value="GA-4 - Other">GA-4 - Other</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_list_the_accountproperty_you_need_access_to_185813-label " for="helpdesk_ticket_cf_list_the_accountproperty_you_need_access_to_185813">List the account/property you need access to.</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_list_the_accountproperty_you_need_access_to_185813]" id="helpdesk_ticket_custom_field_cf_list_the_accountproperty_you_need_access_to_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_type_of_access_needed_185813-label " for="helpdesk_ticket_cf_type_of_access_needed_185813">Type of access needed</label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_access_needed_185813]" id="helpdesk_ticket_custom_field_cf_type_of_access_needed_185813"><option value="">...</option> <option data-id="12000162214" value="Read Only">Read Only</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_purpose_for_accessing_this_dataset_project_name_need_185813-label " for="helpdesk_ticket_cf_purpose_for_accessing_this_dataset_project_name_need_185813">Purpose for accessing this dataset (project name, need) </label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_purpose_for_accessing_this_dataset_project_name_need_185813]" id="helpdesk_ticket_custom_field_cf_purpose_for_accessing_this_dataset_project_name_need_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_any_other_details_of_the_projecttask_that_you_can_share_185813-label " for="helpdesk_ticket_cf_any_other_details_of_the_projecttask_that_you_can_share_185813">Any other details of the project/task that you can share?</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_any_other_details_of_the_projecttask_that_you_can_share_185813]" id="helpdesk_ticket_custom_field_cf_any_other_details_of_the_projecttask_that_you_can_share_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_is_this_access_need_temporary_only_for_specific_time_based_on_the_project_185813-label " for="helpdesk_ticket_cf_is_this_access_need_temporary_only_for_specific_time_based_on_the_project_185813">Is this access need temporary (only for specific time, based on the project)? </label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_access_need_temporary_only_for_specific_time_based_on_the_project_185813]" id="helpdesk_ticket_custom_field_cf_is_this_access_need_temporary_only_for_specific_time_based_on_the_project_185813"><option value="">...</option> <option data-id="12000161962" value="Yes">Yes</option> <option data-id="12000161963" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_if_this_is_a_temporary_access_request_kindly_specify_the_time_duration_for_the_access_till_what_date_is_access_needed_185813-label " for="helpdesk_ticket_cf_if_this_is_a_temporary_access_request_kindly_specify_the_time_duration_for_the_access_till_what_date_is_access_needed_185813">If this is a temporary access request, kindly specify the time duration for the access (till what date is access needed). </label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_if_this_is_a_temporary_access_request_kindly_specify_the_time_duration_for_the_access_till_what_date_is_access_needed_185813]" id="helpdesk_ticket_custom_field_cf_if_this_is_a_temporary_access_request_kindly_specify_the_time_duration_for_the_access_till_what_date_is_access_needed_185813" class=" date datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group " > <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_i_acknowledge_that_i_have_read_the_access_and_authorization_policy_185813]" type="hidden" value="0" /><input class=" checkbox" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_i_acknowledge_that_i_have_read_the_access_and_authorization_policy_185813]" id="helpdesk_ticket_custom_field_cf_i_acknowledge_that_i_have_read_the_access_and_authorization_policy_185813" /> I acknowledge that I have read the Access and Authorization Policy. </label> </div> </div> <div class="control-group " > <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_i_am_aware_that_all_access_requests_will_be_handled_in_sequential_order_185813]" type="hidden" value="0" /><input class=" checkbox" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_i_am_aware_that_all_access_requests_will_be_handled_in_sequential_order_185813]" id="helpdesk_ticket_custom_field_cf_i_am_aware_that_all_access_requests_will_be_handled_in_sequential_order_185813" /> I am aware that all access requests will be handled in sequential order. </label> </div> </div> <div class="control-group " > <div class="controls"> <label class="checkbox "> <input name="helpdesk_ticket[custom_field][cf_i_am_aware_that_decision_around_the_request_can_take_up_to_7_business_days_although_most_requests_will_be_handled_within_24_hours_185813]" type="hidden" value="0" /><input class=" checkbox" type="checkbox" value="1" name="helpdesk_ticket[custom_field][cf_i_am_aware_that_decision_around_the_request_can_take_up_to_7_business_days_although_most_requests_will_be_handled_within_24_hours_185813]" id="helpdesk_ticket_custom_field_cf_i_am_aware_that_decision_around_the_request_can_take_up_to_7_business_days_although_most_requests_will_be_handled_within_24_hours_185813" /> I am aware that decision around the request can take up to 7 business days, although most requests will be handled within 24 hours. </label> </div> </div> <div class="control-group " > <label class=" control-label cf_when_did_the_incident_occur_example_time_and_date_when_you_think_this_incident_occurred_185813-label " for="helpdesk_ticket_cf_when_did_the_incident_occur_example_time_and_date_when_you_think_this_incident_occurred_185813">When did the incident occur? Example – time and date when you think this incident occurred.</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_when_did_the_incident_occur_example_time_and_date_when_you_think_this_incident_occurred_185813]" id="helpdesk_ticket_custom_field_cf_when_did_the_incident_occur_example_time_and_date_when_you_think_this_incident_occurred_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_when_was_the_incident_discovered_example_time_and_date_when_you_noticed_this_incident_185813-label " for="helpdesk_ticket_cf_when_was_the_incident_discovered_example_time_and_date_when_you_noticed_this_incident_185813">When was the incident discovered? Example – time and date when you noticed this incident.</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_when_was_the_incident_discovered_example_time_and_date_when_you_noticed_this_incident_185813]" id="helpdesk_ticket_custom_field_cf_when_was_the_incident_discovered_example_time_and_date_when_you_noticed_this_incident_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_list_which_google_analytics_property_is_affected_185813-label " for="helpdesk_ticket_cf_list_which_google_analytics_property_is_affected_185813">List which Google Analytics property is affected.</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_list_which_google_analytics_property_is_affected_185813]" id="helpdesk_ticket_custom_field_cf_list_which_google_analytics_property_is_affected_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_does_this_incident_affect_any_tracking_or_dashboard_185813-label " for="helpdesk_ticket_cf_does_this_incident_affect_any_tracking_or_dashboard_185813">Does this incident affect any Business Intelligence dashboards (e.g., Looker Studio, DOMO, etc.)? </label> <div class="controls "> <select class=" dropdown_blank dynamic_sections" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_does_this_incident_affect_any_tracking_or_dashboard_185813]" id="helpdesk_ticket_custom_field_cf_does_this_incident_affect_any_tracking_or_dashboard_185813"><option value="">...</option> <option data-id="12000167686" value="Yes">Yes</option> <option data-id="12000167687" value="No">No</option></select> </div> </div> <div class="control-group " > <label class=" control-label cf_list_which_trackingdashboard_is_affected_by_this_incident_185813-label " for="helpdesk_ticket_cf_list_which_trackingdashboard_is_affected_by_this_incident_185813">Please provide a link to the business intelligence dashboard that is affected by this incident.</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_list_which_trackingdashboard_is_affected_by_this_incident_185813]" id="helpdesk_ticket_custom_field_cf_list_which_trackingdashboard_is_affected_by_this_incident_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_provide_detailed_description_of_the_incident_185813-label " for="helpdesk_ticket_cf_provide_detailed_description_of_the_incident_185813">Provide detailed description of the incident.</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_provide_detailed_description_of_the_incident_185813]" id="helpdesk_ticket_custom_field_cf_provide_detailed_description_of_the_incident_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_what_could_have_caused_the_incident_185813-label " for="helpdesk_ticket_cf_what_could_have_caused_the_incident_185813">What could have caused the incident?</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_what_could_have_caused_the_incident_185813]" id="helpdesk_ticket_custom_field_cf_what_could_have_caused_the_incident_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_were_there_any_recent_changes_that_might_have_contributed_to_the_incident_185813-label " for="helpdesk_ticket_cf_were_there_any_recent_changes_that_might_have_contributed_to_the_incident_185813">Were there any recent changes that might have contributed to the incident?</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_were_there_any_recent_changes_that_might_have_contributed_to_the_incident_185813]" id="helpdesk_ticket_custom_field_cf_were_there_any_recent_changes_that_might_have_contributed_to_the_incident_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_provide_details_on_how_the_incident_was_detected_include_steps_that_you_took_that_lead_you_to_the_reported_incident_for_more_clarity_attach_any_logs_or_other_evidence_available_185813-label " for="helpdesk_ticket_cf_provide_details_on_how_the_incident_was_detected_include_steps_that_you_took_that_lead_you_to_the_reported_incident_for_more_clarity_attach_any_logs_or_other_evidence_available_185813">Provide details on how the incident was detected. Include steps that you took that lead you to the reported incident. For more clarity attach any logs, or other evidence available. </label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_provide_details_on_how_the_incident_was_detected_include_steps_that_you_took_that_lead_you_to_the_reported_incident_for_more_clarity_attach_any_logs_or_other_evidence_available_185813]" id="helpdesk_ticket_custom_field_cf_provide_details_on_how_the_incident_was_detected_include_steps_that_you_took_that_lead_you_to_the_reported_incident_for_more_clarity_attach_any_logs_or_other_evidence_available_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" control-label cf_what_is_the_potential_risk_or_consequences_of_this_incident_185813-label " for="helpdesk_ticket_cf_what_is_the_potential_risk_or_consequences_of_this_incident_185813">What is the potential risk or consequences of this incident?</label> <div class="controls "> <input class=" text span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_what_is_the_potential_risk_or_consequences_of_this_incident_185813]" id="helpdesk_ticket_custom_field_cf_what_is_the_potential_risk_or_consequences_of_this_incident_185813" /> </div> </div> <div class="control-group " > <label class=" control-label cf_have_any_immediate_actions_been_taken_to_mitigate_the_impact_185813-label " for="helpdesk_ticket_cf_have_any_immediate_actions_been_taken_to_mitigate_the_impact_185813">Have any immediate actions been taken to mitigate the impact?</label> <div class="controls "> <textarea class=" paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_have_any_immediate_actions_been_taken_to_mitigate_the_impact_185813]" id="helpdesk_ticket_custom_field_cf_have_any_immediate_actions_been_taken_to_mitigate_the_impact_185813"> </textarea> </div> </div> <div class="control-group " > <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Subject</label> <div class="controls "> <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" /> </div> </div> <div class="control-group " > <label class=" required control-label description-label " for="helpdesk_ticket_description">Message</label> <div class="controls "> <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html"> </textarea> <div class="single_file"> <div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal"> <div class="attachments-list-wrap"> <div class="attachments-list-form" id="ticket-container"> <div class="attachment_contents"> <div id="ticket-attachments" class="attachments-wrap shared_attachment_list"> </div> </div> </div> <div class="clearfix"></div> <div class="hidden_upload"> <div class="add_attachment"><span>+</span> Attach a file</div> <input type="file" name="emptyfile" id="ticket_file" data-attach-id="ticket" nameWhenFilled="helpdesk_ticket[attachments][][resource]" fileContainer="ticket-container" fileList="ticket-attachments" sendFocusTo="ticket-body" max_size="20" max_attachment= "" > </div> </div>   </div> <script id="file-list-template" type="text/x-jquery-tmpl"> <div class="item"> <span class="{{if (!file_valid) }} alert-invalid {{/if}}"> ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - </span> <span> {{if (file_valid) }} <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a> {{/if}} {{if (!file_valid)}} {{if (is_blocked) }} <div> <span class="alert-invalid-attach-text"> Your attachment(s) type is/are not supported.(Not Added) </span> </div> {{else}} <div> <span class="alert-invalid-attach-text"> Exceeds attachments size(Not Added) </span> </div> {{/if}} {{/if}} </span> </div> </script> <script type="text/javascript"> // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){ jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({ 'background-color': 'inherit', 'background-image': 'inherit', 'color': 'inherit', 'box-shadow': 'inherit' }); }); jQuery('li.portal-attach a.attach-link-wrap') .bind('mouseover', function(){ jQuery(this).removeAttr('style'); }) .bind('mousemove', function(event){ // Fix to move "Browse" button along with mouse pointer - fix for IE. p=jQuery(this).find('div').first(); newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0)); window.title = newLeft; p.css({left: newLeft, top: 0}); }) </script> </div> </div> </div>  <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (iPhone; CPU iPhone OS 18_1_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.1.1 Mobile/15E148 Safari/604.1" /> <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" /> <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="https://help.pbs.org/support/solutions/12000002759" /> <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="142" /> <div class="form-actions"> <input type="submit" name="commit" value="Submit" id="helpdesk_ticket_submit" class="btn btn-primary" /> <a class="btn" href="/support/home">Cancel</a> </div> </form> <script src="https://assets6.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js"></script> <script> //<![CDATA[ jQuery(document).on('focus', '.redactor_editor', function() { jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group') }); jQuery(document).on('blur', '.redactor_editor', function() { if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){ jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'}) jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group') } }); (function($){ var populateRequestForm = function(){ var requester_input = $('#helpdesk_ticket_email'); requester_input.val("").trigger('focusout'); }; jQuery(document).ready(function(){ populateRequestForm(); jQuery('#meta_referrer').val(document.referrer.escapeHTML()); callbackToSolutionSearch = function(string){ var search_url = 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searchString = this.value.replace(/^\s+|\s+$/g, ""); if(searchString != '' && searchString.length > 1){ jQuery(this).addClass("sloading loading-small loading-right"); callbackToSolutionSearch(searchString); }else{ jQuery(this).removeClass("sloading loading-small loading-right"); } }); if( jQBrowser.desktop ){ var redactor_type = "anonymous-ticket" invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type) } var focus_element = Form.findFirstElement(document.forms[0]); if ($(focus_element).prop('id') == "helpdesk_ticket_ticket_body_attributes_description_html"){ jQuery(focus_element).data('redactor').$editor.focus(); } else { Form.focusFirstElement(document.forms[0]); } jQuery(".dynamic_sections") .on("change", function(e){ var id; var fieldId = this.id; var $el = jQuery(this); var selected = $el.find(':selected'); if (selected.length > 0){ id = selected.data().id; } var nextElements = $el.closest('div.control-group').nextAll(); nextElements.each(jQuery.proxy(function(index, dataItem){ if (jQuery(dataItem).hasClass('ticket_section')) dataItem.remove(); else return false; },this)); var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id; var element = jQuery(picklistElementSelector).parent(); var transformedElements; if(element.length != 0) { transformedElements = jQuery(jQuery(picklistElementSelector).val() .replace(new RegExp('&lt', 'g'), '<') .replace(new RegExp('&gt', 'g'), '>')); transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group')); initLookupFields(transformedElements, true); } }); jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change'); jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change'); initLookupFields(); }); jQuery("#helpdesk_ticket_email").focusout(function(){ var ticket_email = jQuery("#helpdesk_ticket_email").val(); if(false){ jQuery.ajax({ type: 'POST', data: {email : ticket_email}, datatype: 'json', url: "/helpdesk/commons/user_companies", success: function(data){ if(data != false){ jQuery('#helpdesk_ticket_company_id').empty(); jQuery.each(data, function(key, val){ jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id"); }); if(!jQuery("#cc_emails").hasClass("non_company_ccs")){ jQuery("#helpdesk_ticket_company_id").on("change", function(){ jQuery("#cc_emails_filter").select2('val', '').empty(); }); } jQuery('#helpdesk_ticket_company_id').val('').change(); jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email")); jQuery('#helpdesk_ticket_company_id').removeAttr("disabled"); jQuery('.company-label').parent().slideDown(); jQuery('#add-cc-button').slideDown(); }else{ jQuery('#helpdesk_ticket_company_id').attr("disabled", true); jQuery('.company-label').parent().slideUp(); if(false) jQuery('#add-cc-button, #cc-emails').slideUp(); } } }); } }).trigger("focusout"); var form_submitted = false; jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) { var _form = jQuery('#new_helpdesk_ticket'); var validForm = _form.valid(); _form.find('.datepicker_popover').each(function(index) { validForm = jQuery(this).valid() && validForm; }); if(validForm) { jQuery(this).removeClass('cancel'); } else { jQuery(this).addClass('cancel'); return false; } var cc_emails = _form.find('input[name="cc_emails"]') var cc_emails_val = cc_emails.val() if (cc_emails_val && cc_emails_val.split(",").length >= 50) { alert('You can add upto 50 CC emails'); return false; } if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){ var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles)); removeFromSessionStorage('seenArticlesArray'); } _form.find("button, a.btn").attr('disabled',true); }); $(window).on('load', function() { $('[id^="helpdesk_ticket_group_"]').trigger('change'); }); })(jQuery); //]]> </script> <script> //<![CDATA[ (function($){ $(document).ready(function(){ $("#helpdesk_ticket_email").focusout(function(){ var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase(); var current_user_email = ""; var $nameField = $("#name_field"); (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown(); }); }); })(jQuery); //]]> </script> <script type="text/javascript"> var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown'); if (ticketFormsDropdown) { var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading'); ticketFormPageTitle && ticketFormPageTitle.classList.add('hide'); } </script> </section> <script> jQuery(document).ready(function() { jQuery('label.required.control-label.requester-label').text('Email'); });  //show field var show_control = function (id) { jQuery(id).show(); jQuery(id).parents('.control-group').show(); }; //hide field var hide_control = function (id) { jQuery(id).hide(); jQuery(id).parents('.control-group').hide(); }; //add required field var addRequired = function (className) { jQuery(className).addClass('required'); jQuery(className).attr('aria-required', 'true'); console.log(className + ' has been made required'); }; //remove required field var removeRequired = function (className) { jQuery(className).removeClass('required'); jQuery(className).removeAttr('aria-required', 'true'); }; //add required fields var addRequireds = function (classNames) { for (var cName of classNames) { addRequired(cName); } }; //remove required fields var removeRequireds = function (classNames) { for (var cName of classNames) { removeRequired(cName); } }; </script> <style> .sidebar{ float:right; } .main{ float:left; } .sidebar > h4:before{ content:"Related Questions"; } .sidebar > h4{ text-indent: 0px; white-space: nowrap; overflow: hidden; width: 170px; } 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fieldsToRemove.map(function(field_id){ jQuery('#'+field_id).parents('.control-group').remove(); }) jQuery('#helpdesk_ticket_ticket_type').val("Bug/Problem"); jQuery('#helpdesk_ticket_custom_field_are_you_a_member_station_185813').val("No"); jQuery('#helpdesk_ticket_ticket_type').parents('.control-group').hide(); </script> <script> function readCookie(name) { var nameEQ = name + "="; var ca = document.cookie.split(';'); for(var i=0;i < ca.length;i++) { var c = ca[i]; while (c.charAt(0)==' ') c = c.substring(1,c.length); if (c.indexOf(nameEQ) == 0) return c.substring(nameEQ.length,c.length); } return null; } function getParameterByName(name) { name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]"); var regex = new RegExp("[\\?&]" + name + "=([^&#]*)"), results = regex.exec(location.search); return results === null ? "" : decodeURIComponent(results[1].replace(/\+/g, " ")); } </script> <script> var show_control = function(id) { jQuery(id).show(); jQuery(id).parents('.control-group').show(); }; var hide_control = function(id) { jQuery(id).hide(); jQuery(id).parents('.control-group').hide(); }; jQuery('#helpdesk_ticket_email').blur(function() { var email = jQuery(this).val(); console.log(email); jQuery.ajax({ url: '/support/tickets/check_email?v='+email, type: 'GET', datatype: 'json', contentType: 'application/json', success:function(data){ console.log(data.user_exists) var flag = data.user_exists; if (flag != true) { jQuery('.default_name_field').addClass('required'); console.log('flag set as false, field made mandatory'); show_control('.default_name_field'); jQuery('.name_field').removeAttr('disabled'); } else { jQuery('.default_name_field').removeClass('required'); console.log('flag set as true, field not mandatory'); } }, }); }); </script> <div id="memberlookup">To <b>cancel your Passport benefit</b> or to <b>make membership changes</b>, <a href="https://www.pbs.org/stations/">please call or email your station here</a>. <p><p>If you are already a member and need a Passport activation code, or if you are not sure if you are activated, please visit <a href="https://www.pbs.org/passport/lookup/"> https://www.pbs.org/passport/lookup </a> . If you still have unanswered questions or problems, please create a support ticket and we will be pleased to assist you.</div> <script type="text/javascript"> var show_control = function(id) { jQuery(id).hide(); jQuery(id).parents('.control-group').hide(); }; var hide_control = function(id) { jQuery(id).hide(); jQuery(id).parents('.control-group').hide(); }; jQuery('#helpdesk_ticket_custom_field_regarding_185813').change(function(e){ if (jQuery('#helpdesk_ticket_custom_field_regarding_185813').val() == 'Request Passport Activation Code'){ jQuery("#memberlookup").show(); jQuery("#memberlookup").insertAfter('#helpdesk_ticket_custom_field_regarding_185813'); }else{ jQuery("#memberlookup").hide(); } }); </script> <script type="text/javascript"> var show_control = function(id) { jQuery(id).show(); jQuery(id).parents('.control-group').show(); }; var hide_control = function(id) { jQuery(id).hide(); jQuery(id).parents('.control-group').hide(); }; jQuery('#helpdesk_ticket_custom_field_i_want_to_185813').change(function(e){ switch (jQuery('#helpdesk_ticket_custom_field_i_want_to_185813').val()){ case 'Request Assistance': console.log('assistance') jQuery('#helpdesk_ticket_custom_field_regarding_185813').change(function(e){ switch (jQuery('#helpdesk_ticket_custom_field_regarding_185813').val()) { case "Problem Playing Video Online": case "Livestreaming": case "Report a Reception Issue": show_control('#helpdesk_ticket_custom_field_when_did_you_first_notice_this_problem_185813');show_control('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813');show_control('#helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813'); addRequired('.how_were_you_watching_pbs_185813-label') addRequired('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813') break; case '...': case 'Request Passport Activation Code': case 'Get Help with Passport': case 'Cancel Passport': case 'Problem with PBS Video App': case 'Other': case 'Using PBS.org': case 'Newsletters, Previews, or Reminders': case 'Supporting PBS': case 'PBS Kids': case 'PBS Parents': hide_control('#helpdesk_ticket_custom_field_when_did_you_first_notice_this_problem_185813');hide_control('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813');hide_control('#helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813'); removeRequired('.how_were_you_watching_pbs_185813-label') removeRequired('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813') console.log('reguarding') break } }) break case 'Report a Closed Captioning Issue': show_control('#helpdesk_ticket_custom_field_when_did_you_first_notice_this_problem_185813');show_control('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813');show_control('#helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813'); addRequired('.how_were_you_watching_pbs_185813-label') addRequired('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813') console.log('closed captioning') break case 'Submit a Comment on a Show': show_control('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813');show_control('#helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813'); addRequired('.how_were_you_watching_pbs_185813-label') addRequired('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813') console.log('show comment') break default: hide_control('#helpdesk_ticket_custom_field_when_did_you_first_notice_this_problem_185813');hide_control('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813');hide_control('#helpdesk_ticket_custom_field_what_is_the_name_of_the_show_you_are_watching_185813'); removeRequired('.how_were_you_watching_pbs_185813-label') removeRequired('#helpdesk_ticket_custom_field_how_were_you_watching_pbs_185813') }}); </script> </div> </div> </div> </div> <div id="supportnumber" style="display:none"><span></span></div> <script src="https://s3.amazonaws.com/pbs-prod/support/httpsjs.js"></script> <script> jQuery('#supportnumber').show(); 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