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SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future
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SolarWinds CEO Sudhakar Ramakrishna tells InformationWeek that his “against the grain” approach helped rebuild trust."/><meta property="og:title" content="SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future"/><meta property="og:description" content="The company stands on solid financial ground even after a massive breach four years ago shook the tech community. 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class="Layout-Section"><div id="iiris-identity" data-testid="iris-identity"></div><div data-template="article"><div class="TwoColumnLayout"><div id="portal-root"></div><div class="TwoColumnLayout-Head"><div class="ArticleBase-Header"><ul class="ArticleBase-Topics" data-testid="article-topics"><li class="ArticleBase-Topic"><a data-component="keyword" class="Keyword Keyword_variant_category Keyword_title_itLeadership" href="/it-leadership" data-discover="true">IT Leadership</a></li><li class="ArticleBase-Topic"><a data-component="keyword" class="Keyword Keyword_variant_category Keyword_title_itInfrastructure" href="/it-infrastructure" data-discover="true">IT Infrastructure</a></li><li class="ArticleBase-Topic"><a data-component="keyword" class="Keyword Keyword_variant_category Keyword_title_itStrategy" href="/it-leadership/it-strategy" data-discover="true">IT Strategy</a></li><li class="ArticleBase-Topic"><a data-component="keyword" class="Keyword Keyword_variant_category Keyword_title_itManagement" href="/it-leadership/it-management" data-discover="true">IT Management</a></li></ul><div><h1 class="ArticleBase-HeaderTitle"><noscript><span class="ArticleBase-LargeTitle">SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future</span></noscript><span class="ArticleBase-LargeTitle" data-testid="article-title">SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future</span><span class="ArticleBase-DefaultTitle" data-testid="article-default-title">SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future</span></h1><p class="ArticleBase-HeaderSummary" data-testid="article-summary">The company stands on solid financial ground even after a massive breach four years ago shook the tech community. SolarWinds CEO Sudhakar Ramakrishna tells InformationWeek that his “against the grain” approach helped rebuild trust.</p></div></div></div><div class="TwoColumnLayout-Content"><div class="TwoColumnLayout-Body"><div class="ArticleBase-Body" data-testid="article-base-body"><div class="ArticleBase-Contributors" data-testid="article-base-contributors"><div class="Contributors Contributors_variant_normal Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink" aria-label="Shane Snider" href="/author/shane-snider" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf4de7e5784b276a0/650d8d5ffac8e1d4a1f21f76/Shane_Snider_Profile.jpg?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf4de7e5784b276a0/650d8d5ffac8e1d4a1f21f76/Shane_Snider_Profile.jpg?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Shane Snider" title="Picture of Shane Snider"/></a></div><div class="Contributors-InfoWrapper"><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/shane-snider" data-discover="true">Shane Snider</a><span class="Contributors-ContributorTitle" data-testid="contributor-title">, <!-- -->Senior Writer, InformationWeek</span><p class="Contributors-Date" data-testid="contributors-date">November 26, 2024</p></div></div><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_normal"><span data-component="icon" data-name="Clock" class="ArticleReadTime-Icon" 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Min<!-- --> <!-- -->Read</span></div></div><div class="ArticleBase-FeaturedImageWrapper" data-testid="featured-image"><div data-component="captioned-content" class="CaptionedContent"><div class="CaptionedContent-Content"><img data-component="image" class="ArticleBase-FeaturedImage" data-src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8b52468b0c8f906b/6745d77ff7643ded0dda2f1c/Sudhakar_RamakrishnaNew.jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8b52468b0c8f906b/6745d77ff7643ded0dda2f1c/Sudhakar_RamakrishnaNew.jpg?width=1280&auto=webp&quality=95&format=jpg&disable=upscale" loading="eager" alt="" title=""/></div><div class="CaptionedContent-Caption" data-testid="captioned-content-caption"><span class="CaptionedContent-CreditTo">Photo courtesy of SolarWinds</span></div></div></div><div class="SocialShare"><div data-component="social-share" class="SocialShare 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class="ArticleBase-BodyContent ArticleBase-BodyContent_Article" data-testid="article-base-body-content"><div data-module="content" class="ContentModule-Wrapper"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Sudhakar Ramakrishna was just days into his new role as SolarWinds chief executive officer when news broke of a historic nation-state hack targeting his company.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">During “SUNBURST,” a cyberattack spanning nearly two years targeted SolarWinds’ flagship software platform, Orion. The attack struck several US government networks, including the Departments of Commerce, Energy, Homeland Security, State, and Treasury. The 2019 attacks were revealed in December 2020. The US suspected Russian state actors were behind the breach.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">In the ensuing fallout, the US Securities and Exchange Commission (SEC) filed a civil suit in October 2023 alleging the company and its CISO, Timothy Brown, had committed fraud by failing to disclose the breach sooner. In July, a federal judge dismissed most of the charges in the lawsuit.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">When Ramakrishna first walked into the SolarWinds offices in January 2021, </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_self" href="https://www.informationweek.com/cyber-resilience/solarwinds-ceo-talks-securing-it-in-the-wake-of-sunburst">he faced some tough decisions</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">. The company in 2021 shed a large portion of its workforce in a spin-out of the N-able business, going from a headcount of 3,340 to 2,147. An observability and IT management software firm falling victim to one of the biggest cyberattacks in history took a toll on reputation and customer trust as well.</span></p><h2 class="ContentText ContentText_variant_h2 ContentText_align_left" data-testid="content-text" id="Rebuilding Trust After Catastrophe" style="scroll-margin-top:10rem;scroll-snap-margin-top:10rem"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">Rebuilding Trust After Catastrophe</span></h2><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" href="/it-leadership/tech-company-layoffs-the-covid-tech-bubble-bursts-sep-14" target="_self" data-discover="true">Tech Company Layoffs: The COVID Tech Bubble Bursts</a></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Fast forward three years to the present date, and things are looking brighter for SolarWinds. The company’s most recent financials showed a strong third quarter 2024, with revenue of $200 million, a 6% year-over-year jump. Total annual recurring revenue for subscriptions leaped 36%. The company added to its headcount this year as well, bringing the total to 2,305.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“The trust of our customers and partners is something I would never take for granted,” Ramakrishna tells InformationWeek in a live interview. “I think the reason we won back trust is that today we are known for the company we have become, versus what happened to us in 2020. The reason I think we got to this point is based on transparency when the incident happened. While it could have happened to anyone, we took responsibility. We did not deflect blame on anyone.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Despite best efforts to move forward, the Sunburst incident keeps drawing headlines. Just last month, the </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_self" href="https://www.informationweek.com/cyber-resilience/the-sec-fines-four-solarwinds-breach-victims">SEC fined four SolarWinds customers</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"> with penalties ranging from $990,000 to $4 million. The fresh actions dig up old wounds for SolarWinds as it continues to try to move forward.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Ramakrishna says it’s hard seeing SolarWinds grabbing headlines for SUNBURST again “because there is so much more positive stuff that’s going on with us -- on the business side, the product side, innovation, customers and results.”</span></p><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" href="/it-leadership/will-ai-chip-supply-dry-up-and-turn-your-project-into-a-costly-monster-" target="_self" data-discover="true">Will AI Chip Supply Dry Up and Turn Your Project Into a Costly Monster?</a></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">As for maintaining trust, he says, “We earn the trust of our customers every day. SUNBURST almost never really comes up when I discuss things with customers. When it does, it’s in the context of how we can apply the lessons you learned in our environment.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Ramakrishna says that the most recent quarter showed customer retention of 97%. “That is an indication of trust."</span></p><h2 class="ContentText ContentText_variant_h2 ContentText_align_left" data-testid="content-text" id="Standing Up for CISOs" style="scroll-margin-top:10rem;scroll-snap-margin-top:10rem"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">Standing Up for CISOs</span></h2><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The indictment and prosecution of former Uber CSO Joe Sullivan sent shockwaves through the security community. In 2022, a federal judge sentenced Sullivan to 3 months’ probation and a fine for his response to a 2016 cyberattack that exposed millions of Uber customers’ data. For the first time, the government was coming directly after IT executives.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">When SolarWinds’ Brown was named in the SEC’s lawsuit, many CISOs saw it as a continued trend of scapegoating security executives. Instead of placating calls to fire Brown, SolarWinds shot back at the SEC publicly, denying the allegations and accusing the agency of victimizing victims.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“One of the very first decisions I had to make was, ‘What do we do with Tim,” Ramakrishna says of Brown. “The way I thought about it was it was not an incident caused by one person. That’s an incident that many attribute to a nation-state attack … so, it takes a village, as they say, to keep the company’s assets secure. I don’t think we should be in a world of scapegoating. We should be in the world of learning, iterating, and improving.”</span></p><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" href="/it-leadership/how-enterprise-leaders-can-shape-ai-s-future-in-2025-and-beyond" target="_self" data-discover="true">How Enterprise Leaders Can Shape AI’s Future in 2025 and Beyond</a></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Ramakrishna says his decision to back Brown went beyond SolarWinds.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“As much as I care about SolarWinds, I also care about the tone we set in the industry as a community … are we going to be in a world of scapegoating, or a world of progress? It was a little bit of a ‘go against the grain’ decision, because I could have taken the simple route. But I would still make the same decision today.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">He says he felt vindicated for his stance after the federal judge dropped most of the charges in the case. “I felt very strongly that we were trying to do the right things.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Sullivan, who is now an independent consultant and speaker, applauded SolarWinds and Ramakrishna for standing by Brown.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">"I think he is a role model for all CEOs," Sullivan says in an email interview. "CISOs do not operate in a vacuum -- they are part of an executive leadership team that should stand together on risk decisions that are shared decisions. It is all the more impressive that Mr. Ramakrishna was not the CEO when the incident happened but has operated with such integrity."</span></p><h2 class="ContentText ContentText_variant_h2 ContentText_align_left" data-testid="content-text" id="SolarWinds’ Effort to ‘De-Silo’ IT" style="scroll-margin-top:10rem;scroll-snap-margin-top:10rem"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">SolarWinds’ Effort to ‘De-Silo’ IT</span></h2><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Coming out of the SUNBURST incident, the company needed to focus its attention back on its business. Ramakrishna believes emerging technologies and strained budgets are causing IT departments to become siloed, hindering C-suite communication.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“No matter the size of the enterprise, there are far fewer people today … in terms of being able to manage their IT environments, which are exploding into the cloud. The number of applications that a common enterprise is managing is increasing, and complexity is increasing. And nobody is saying their IT budgets are increasing -- at best case, they are flat.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">SolarWinds’ IT tools aim to help bridge the gap and de-silo the IT department for more efficiency, Ramakrishna says. “We have discovered that it’s not sufficient to say that there is a problem. It is more useful if we can say not only that there is a problem, but there’s a way to solve it or even better, to predict it. That is the journey and continuum that we have put ourselves in and when you do that, you’re actually naturally de-siloing an organization.”</span></p><h2 class="ContentText ContentText_variant_h2 ContentText_align_left" data-testid="content-text" id="GenAI and the Future" style="scroll-margin-top:10rem;scroll-snap-margin-top:10rem"><span class="ContentText-BodyTextChunk ContentText-BodyTextChunk_bold">GenAI and the Future</span></h2><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The ChatGPT-fueled generative artificial intelligence (GenAI) boom of the last two years has greatly impacted all aspects of the technology sector. Ramakrishna offered insights on how companies can home in on a return on investment that has been elusive for many.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“With any new, exciting technology with a lot of prospects, you have to go through the hype cycle,” he says. “We have taken a pragmatic approach to AI at large and also GenAI -- we’ve been investing in GenAI since about 2021 … Our focus has been on the observability space related to AIOps [artificial intelligence for IT operations] and how we help customers detect issues faster. How do we help them classify issues faster and how do we help them solve issues faster?”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">He says the company is trying to boost ROI for clients by offering enhanced productivity and more efficient problem solving through observability. “You can classify it as a more deliberate approach to AI in general. I believe in 2025, there will be a lot more focus on tangible ROI from AI projects. It gets back to the fundamentals of running a business and our role is to help customers with this notion of AI observability. We manage and observe infrastructure … which can be traditional data center infrastructure, cloud infrastructure, and increasingly, data centers with AI-enabled infrastructure.”</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Those solutions, he says, have increasing needs for observability to optimize and provide ROI.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Ramakrishna offers a sunny outlook for the tech industry.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">“I’m very optimistic, not just about the industry’s future, because I think the industry continuously evolves … but I’m also very optimistic about the SolarWinds platform that we have built… Some of the things that have happened to us in the past have been used as a foundation to leapfrog into the future.”</span></p></div></div><div class="ArticleBase-More" data-testid="article-base-more"><p class="ArticleBase-MoreTitle">Read more about:</p><a data-component="keyword" class="Keyword Keyword_variant_category-2 Keyword_title_regulation ArticleBase-Keywords" href="/keyword/regulation" data-discover="true">Regulation</a></div><div class="SocialShare"><div data-component="social-share" class="SocialShare SocialShare_variant_button ArticleBase-SocialShare ArticleBase-SocialShare_second"><a target="_blank" rel="noreferrer" aria-label="Reddit" 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class="ArticleBase-ContributorsWrapper"><h2 class="ArticleBase-ContributorsTitle">About the Author</h2><div class="ArticleBase-ContributorsSummary"><div data-component="contributor-summary" class="ContributorSummary ContributorSummary_variant_author"><div class="ContributorSummary-ImageWrapper ContributorSummary-ImageWrapper_variant_author"><a data-testid="contributor-summary-img-link" href="/author/shane-snider" data-discover="true"><img data-component="image" class="ContributorSummary-Image ContributorSummary-Image_variant_author" data-src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf4de7e5784b276a0/650d8d5ffac8e1d4a1f21f76/Shane_Snider_Profile.jpg?width=400&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/bltf4de7e5784b276a0/650d8d5ffac8e1d4a1f21f76/Shane_Snider_Profile.jpg?width=400&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Shane Snider" title="Shane Snider"/></a></div><div class="ContributorSummary-InfoWrapper ContributorSummary-InfoWrapper_variant_author"><div class="ContributorSummary-TitleWrapper"><a data-testid="contributor-summary-title-link" href="/author/shane-snider" data-discover="true"><p class="ContributorSummary-Title ContributorSummary-Title_variant_author" data-testid="contributor-summary-title">Shane Snider</p></a></div><div class="ContributorSummary-SubTitleWrapper ContributorSummary-SubTitleWrapper_variant_author"><p class="ContributorSummary-SubTitle ContributorSummary-SubTitle_variant_author" data-testid="contributor-summary-subtitle">Senior Writer, InformationWeek</p></div><div class="ContributorSummary-ContentWrapper ContributorSummary-ContentWrapper_variant_author"><div class="ContributorSummary-Content ContributorSummary-Content_variant_author" data-testid="contributor-summary-content"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">Shane Snider is a veteran journalist with more than 20 years of industry experience. He started his career as a general assignment reporter and has covered government, business, education, technology and much more. He was a reporter for the Triangle Business Journal, Raleigh News and Observer and most recently a tech reporter for CRN. He was also a top wedding photographer for many years, traveling across the country and around the world. He lives in Raleigh with his wife and two children.</span></p></div></div></div><div class="ContributorSummary-SeeMore"><a data-component="button" class="Button Button_size_medium Button_variant_textLink" rel="" href="/author/shane-snider" data-discover="true"><span class="Button-ContentWrapper"><span class="ContributorSummary-SeeMoreText"><span>See more from <!-- -->Shane Snider</span><span data-component="icon" data-name="ChevronRight" class="ContributorSummary-SeeMoreIcon" 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2022\",\"https://iw-resources.informationweek.com/c/pubRD.mpl?secure=1\u0026sr=pp\u0026_t=pp:\u0026qf=w_ingg40\u0026ch=sbx\u0026cid=_analytics_7.300005937\u0026_mc=_analytics_7.300005937\",\"dateDisplay\",\"hide\",\"embedModule\",\"socialShare\",[921,924,926,928,930,933],{\"_88\":922,\"_59\":923},\"Reddit\",\"https://www.reddit.com/submit?url=https://www.informationweek.com/it-leadership/solarwinds-ceo-on-building-trust-after-breach-unifying-it-and-c-suite-and-genai-future\u0026title=SolarWinds%20CEO%20on%20Building%20Trust%20After%20Breach%2C%20Unifying%20IT%20and%20C-Suite%2C%20and%20GenAI%20Future\",{\"_88\":89,\"_59\":925},\"https://www.linkedin.com/sharing/share-offsite/?url=https://www.informationweek.com/it-leadership/solarwinds-ceo-on-building-trust-after-breach-unifying-it-and-c-suite-and-genai-future\",{\"_88\":95,\"_59\":927},\"http://www.facebook.com/sharer/sharer.php?u=https://www.informationweek.com/it-leadership/solarwinds-ceo-on-building-trust-after-breach-unifying-it-and-c-suite-and-genai-future\",{\"_88\":92,\"_59\":929},\"http://www.twitter.com/intent/tweet?url=https://www.informationweek.com/it-leadership/solarwinds-ceo-on-building-trust-after-breach-unifying-it-and-c-suite-and-genai-future\",{\"_88\":931,\"_59\":932},\"Email\",\"mailto:?subject=SolarWinds CEO on Building Trust After Breach, Unifying IT and C-Suite, and GenAI Future\u0026body=I%20thought%20the%20following%20from%20InformationWeek%20might%20interest%20you.%0D%0A%0D%0A%20SolarWinds%20CEO%20on%20Building%20Trust%20After%20Breach%2C%20Unifying%20IT%20and%20C-Suite%2C%20and%20GenAI%20Future%0D%0Ahttps%3A%2F%2Fwww.informationweek.com%2Fit-leadership%2Fsolarwinds-ceo-on-building-trust-after-breach-unifying-it-and-c-suite-and-genai-future\",{\"_88\":934,\"_59\":842},\"Print\",\"2024-11-26T13:00:00.000Z\",\"keywords\",[938],{\"_59\":939,\"_112\":940},\"/keyword/regulation\",\"Regulation\",\"atAGlance\",[],\"bodyJson\",[945,950,955,959,964,982,984,995,1002,1007,1009,1014,1027,1032,1037,1042,1047,1054,1059,1064,1066,1071,1076,1081,1086,1091,1096,1101,1108,1113,1118,1120,1125,1132,1137,1142,1147,1149,1154,1159],{\"_88\":823,\"_824\":946,\"_828\":947},{\"_826\":827},[948],{\"_88\":831,\"_831\":949},\"Sudhakar Ramakrishna was just days into his new role as SolarWinds chief executive officer when news broke of a historic nation-state hack targeting his company.\",{\"_88\":823,\"_824\":951,\"_828\":952},{\"_826\":827},[953],{\"_88\":831,\"_831\":954},\"During “SUNBURST,” a cyberattack spanning nearly two years targeted SolarWinds’ flagship software platform, Orion. The attack struck several US government networks, including the Departments of Commerce, Energy, Homeland Security, State, and Treasury. The 2019 attacks were revealed in December 2020. The US suspected Russian state actors were behind the breach.\",{\"_88\":956,\"_957\":958},\"ad\",\"pos\",\"300_1v_article\",{\"_88\":823,\"_824\":960,\"_828\":961},{\"_826\":827},[962],{\"_88\":831,\"_831\":963},\"In the ensuing fallout, the US Securities and Exchange Commission (SEC) filed a civil suit in October 2023 alleging the company and its CISO, Timothy Brown, had committed fraud by failing to disclose the breach sooner. In July, a federal judge dismissed most of the charges in the lawsuit.\",{\"_88\":823,\"_824\":965,\"_828\":966},{\"_826\":827},[967,969,980],{\"_88\":831,\"_831\":968},\"When Ramakrishna first walked into the SolarWinds offices in January 2021, \",{\"_88\":831,\"_970\":971,\"_831\":979},\"marks\",[972],{\"_88\":183,\"_824\":973},{\"_5\":974,\"_975\":976,\"_977\":-5,\"_978\":-5},\"https://www.informationweek.com/cyber-resilience/solarwinds-ceo-talks-securing-it-in-the-wake-of-sunburst\",\"target\",\"_self\",\"rel\",\"class\",\"he faced some tough decisions\",{\"_88\":831,\"_831\":981},\". The company in 2021 shed a large portion of its workforce in a spin-out of the N-able business, going from a headcount of 3,340 to 2,147. An observability and IT management software firm falling victim to one of the biggest cyberattacks in history took a toll on reputation and customer trust as well.\",{\"_88\":956,\"_957\":983},\"native_1v\",{\"_88\":985,\"_824\":986,\"_828\":989},\"heading\",{\"_826\":827,\"_987\":988},\"level\",2,[990],{\"_88\":831,\"_970\":991,\"_831\":994},[992],{\"_88\":993},\"bold\",\"Rebuilding Trust After Catastrophe\",{\"_88\":996,\"_828\":997,\"_112\":1001},\"relatedArticle\",[998],{\"_112\":999,\"_59\":1000,\"_975\":976},\"Tech Company Layoffs: The COVID Tech Bubble Bursts\",\"/it-leadership/tech-company-layoffs-the-covid-tech-bubble-bursts-sep-14\",\"Related\",{\"_88\":823,\"_824\":1003,\"_828\":1004},{\"_826\":827},[1005],{\"_88\":831,\"_831\":1006},\"Fast forward three years to the present date, and things are looking brighter for SolarWinds. The company’s most recent financials showed a strong third quarter 2024, with revenue of $200 million, a 6% year-over-year jump. Total annual recurring revenue for subscriptions leaped 36%. The company added to its headcount this year as well, bringing the total to 2,305.\",{\"_88\":956,\"_957\":1008},\"video_v\",{\"_88\":823,\"_824\":1010,\"_828\":1011},{\"_826\":827},[1012],{\"_88\":831,\"_831\":1013},\"“The trust of our customers and partners is something I would never take for granted,” Ramakrishna tells InformationWeek in a live interview. “I think the reason we won back trust is that today we are known for the company we have become, versus what happened to us in 2020. The reason I think we got to this point is based on transparency when the incident happened. While it could have happened to anyone, we took responsibility. We did not deflect blame on anyone.”\",{\"_88\":823,\"_824\":1015,\"_828\":1016},{\"_826\":827},[1017,1019,1025],{\"_88\":831,\"_831\":1018},\"Despite best efforts to move forward, the Sunburst incident keeps drawing headlines. Just last month, the \",{\"_88\":831,\"_970\":1020,\"_831\":1024},[1021],{\"_88\":183,\"_824\":1022},{\"_5\":1023,\"_975\":976,\"_977\":-5,\"_978\":-5},\"https://www.informationweek.com/cyber-resilience/the-sec-fines-four-solarwinds-breach-victims\",\"SEC fined four SolarWinds customers\",{\"_88\":831,\"_831\":1026},\" with penalties ranging from $990,000 to $4 million. The fresh actions dig up old wounds for SolarWinds as it continues to try to move forward.\",{\"_88\":823,\"_824\":1028,\"_828\":1029},{\"_826\":827},[1030],{\"_88\":831,\"_831\":1031},\"Ramakrishna says it’s hard seeing SolarWinds grabbing headlines for SUNBURST again “because there is so much more positive stuff that’s going on with us -- on the business side, the product side, innovation, customers and results.”\",{\"_88\":996,\"_828\":1033,\"_112\":1001},[1034],{\"_112\":1035,\"_59\":1036,\"_975\":976},\"Will AI Chip Supply Dry Up and Turn Your Project Into a Costly Monster?\",\"/it-leadership/will-ai-chip-supply-dry-up-and-turn-your-project-into-a-costly-monster-\",{\"_88\":823,\"_824\":1038,\"_828\":1039},{\"_826\":827},[1040],{\"_88\":831,\"_831\":1041},\"As for maintaining trust, he says, “We earn the trust of our customers every day. SUNBURST almost never really comes up when I discuss things with customers. When it does, it’s in the context of how we can apply the lessons you learned in our environment.”\",{\"_88\":823,\"_824\":1043,\"_828\":1044},{\"_826\":827},[1045],{\"_88\":831,\"_831\":1046},\"Ramakrishna says that the most recent quarter showed customer retention of 97%. “That is an indication of trust.\\\"\",{\"_88\":985,\"_824\":1048,\"_828\":1049},{\"_826\":827,\"_987\":988},[1050],{\"_88\":831,\"_970\":1051,\"_831\":1053},[1052],{\"_88\":993},\"Standing Up for CISOs\",{\"_88\":823,\"_824\":1055,\"_828\":1056},{\"_826\":827},[1057],{\"_88\":831,\"_831\":1058},\"The indictment and prosecution of former Uber CSO Joe Sullivan sent shockwaves through the security community. In 2022, a federal judge sentenced Sullivan to 3 months’ probation and a fine for his response to a 2016 cyberattack that exposed millions of Uber customers’ data. For the first time, the government was coming directly after IT executives.\",{\"_88\":823,\"_824\":1060,\"_828\":1061},{\"_826\":827},[1062],{\"_88\":831,\"_831\":1063},\"When SolarWinds’ Brown was named in the SEC’s lawsuit, many CISOs saw it as a continued trend of scapegoating security executives. Instead of placating calls to fire Brown, SolarWinds shot back at the SEC publicly, denying the allegations and accusing the agency of victimizing victims.\",{\"_88\":956,\"_957\":1065},\"native_2v\",{\"_88\":823,\"_824\":1067,\"_828\":1068},{\"_826\":827},[1069],{\"_88\":831,\"_831\":1070},\"“One of the very first decisions I had to make was, ‘What do we do with Tim,” Ramakrishna says of Brown. “The way I thought about it was it was not an incident caused by one person. That’s an incident that many attribute to a nation-state attack … so, it takes a village, as they say, to keep the company’s assets secure. I don’t think we should be in a world of scapegoating. We should be in the world of learning, iterating, and improving.”\",{\"_88\":996,\"_828\":1072,\"_112\":1001},[1073],{\"_112\":1074,\"_59\":1075,\"_975\":976},\"How Enterprise Leaders Can Shape AI’s Future in 2025 and Beyond\",\"/it-leadership/how-enterprise-leaders-can-shape-ai-s-future-in-2025-and-beyond\",{\"_88\":823,\"_824\":1077,\"_828\":1078},{\"_826\":827},[1079],{\"_88\":831,\"_831\":1080},\"Ramakrishna says his decision to back Brown went beyond SolarWinds.\",{\"_88\":823,\"_824\":1082,\"_828\":1083},{\"_826\":827},[1084],{\"_88\":831,\"_831\":1085},\"“As much as I care about SolarWinds, I also care about the tone we set in the industry as a community … are we going to be in a world of scapegoating, or a world of progress? It was a little bit of a ‘go against the grain’ decision, because I could have taken the simple route. But I would still make the same decision today.”\",{\"_88\":823,\"_824\":1087,\"_828\":1088},{\"_826\":827},[1089],{\"_88\":831,\"_831\":1090},\"He says he felt vindicated for his stance after the federal judge dropped most of the charges in the case. “I felt very strongly that we were trying to do the right things.”\",{\"_88\":823,\"_824\":1092,\"_828\":1093},{\"_826\":827},[1094],{\"_88\":831,\"_831\":1095},\"Sullivan, who is now an independent consultant and speaker, applauded SolarWinds and Ramakrishna for standing by Brown.\",{\"_88\":823,\"_824\":1097,\"_828\":1098},{\"_826\":827},[1099],{\"_88\":831,\"_831\":1100},\"\\\"I think he is a role model for all CEOs,\\\" Sullivan says in an email interview. \\\"CISOs do not operate in a vacuum -- they are part of an executive leadership team that should stand together on risk decisions that are shared decisions. It is all the more impressive that Mr. Ramakrishna was not the CEO when the incident happened but has operated with such integrity.\\\"\",{\"_88\":985,\"_824\":1102,\"_828\":1103},{\"_826\":827,\"_987\":988},[1104],{\"_88\":831,\"_970\":1105,\"_831\":1107},[1106],{\"_88\":993},\"SolarWinds’ Effort to ‘De-Silo’ IT\",{\"_88\":823,\"_824\":1109,\"_828\":1110},{\"_826\":827},[1111],{\"_88\":831,\"_831\":1112},\"Coming out of the SUNBURST incident, the company needed to focus its attention back on its business. Ramakrishna believes emerging technologies and strained budgets are causing IT departments to become siloed, hindering C-suite communication.\",{\"_88\":823,\"_824\":1114,\"_828\":1115},{\"_826\":827},[1116],{\"_88\":831,\"_831\":1117},\"“No matter the size of the enterprise, there are far fewer people today … in terms of being able to manage their IT environments, which are exploding into the cloud. The number of applications that a common enterprise is managing is increasing, and complexity is increasing. And nobody is saying their IT budgets are increasing -- at best case, they are flat.”\",{\"_88\":956,\"_957\":1119},\"300_2v_article\",{\"_88\":823,\"_824\":1121,\"_828\":1122},{\"_826\":827},[1123],{\"_88\":831,\"_831\":1124},\"SolarWinds’ IT tools aim to help bridge the gap and de-silo the IT department for more efficiency, Ramakrishna says. “We have discovered that it’s not sufficient to say that there is a problem. It is more useful if we can say not only that there is a problem, but there’s a way to solve it or even better, to predict it. That is the journey and continuum that we have put ourselves in and when you do that, you’re actually naturally de-siloing an organization.”\",{\"_88\":985,\"_824\":1126,\"_828\":1127},{\"_826\":827,\"_987\":988},[1128],{\"_88\":831,\"_970\":1129,\"_831\":1131},[1130],{\"_88\":993},\"GenAI and the Future\",{\"_88\":823,\"_824\":1133,\"_828\":1134},{\"_826\":827},[1135],{\"_88\":831,\"_831\":1136},\"The ChatGPT-fueled generative artificial intelligence (GenAI) boom of the last two years has greatly impacted all aspects of the technology sector. Ramakrishna offered insights on how companies can home in on a return on investment that has been elusive for many.\",{\"_88\":823,\"_824\":1138,\"_828\":1139},{\"_826\":827},[1140],{\"_88\":831,\"_831\":1141},\"“With any new, exciting technology with a lot of prospects, you have to go through the hype cycle,” he says. “We have taken a pragmatic approach to AI at large and also GenAI -- we’ve been investing in GenAI since about 2021 … Our focus has been on the observability space related to AIOps [artificial intelligence for IT operations] and how we help customers detect issues faster. How do we help them classify issues faster and how do we help them solve issues faster?”\",{\"_88\":823,\"_824\":1143,\"_828\":1144},{\"_826\":827},[1145],{\"_88\":831,\"_831\":1146},\"He says the company is trying to boost ROI for clients by offering enhanced productivity and more efficient problem solving through observability. “You can classify it as a more deliberate approach to AI in general. I believe in 2025, there will be a lot more focus on tangible ROI from AI projects. It gets back to the fundamentals of running a business and our role is to help customers with this notion of AI observability. We manage and observe infrastructure … which can be traditional data center infrastructure, cloud infrastructure, and increasingly, data centers with AI-enabled infrastructure.”\",{\"_88\":956,\"_957\":1148},\"300_3v_article\",{\"_88\":823,\"_824\":1150,\"_828\":1151},{\"_826\":827},[1152],{\"_88\":831,\"_831\":1153},\"Those solutions, he says, have increasing needs for observability to optimize and provide ROI.\",{\"_88\":823,\"_824\":1155,\"_828\":1156},{\"_826\":827},[1157],{\"_88\":831,\"_831\":1158},\"Ramakrishna offers a sunny outlook for the tech industry.\",{\"_88\":823,\"_824\":1160,\"_828\":1161},{\"_826\":827},[1162],{\"_88\":831,\"_831\":1163},\"“I’m very optimistic, not just about the industry’s future, because I think the industry continuously evolves … but I’m also very optimistic about the SolarWinds platform that we have built… Some of the things that have happened to us in the past have been used as a foundation to leapfrog into the future.”\",\"sponsored\",{\"_639\":172,\"_59\":172,\"_158\":172,\"_112\":172,\"_1166\":172,\"_1167\":24,\"_1168\":24,\"_1169\":1170,\"_1171\":172},\"campaignURL\",\"isSponsored\",\"gateWithSiteReg\",\"gateWithExternalForm\",\"None\",\"externalFormID\",\"featuredImage\",{\"_156\":1174,\"_158\":172,\"_1175\":172,\"_1176\":1177},\"https://eu-images.contentstack.com/v3/assets/blt69509c9116440be8/blt8b52468b0c8f906b/6745d77ff7643ded0dda2f1c/Sudhakar_RamakrishnaNew.jpg\",\"caption\",\"creditTo\",\"Photo courtesy of SolarWinds\",{\"_112\":812},\"seriesTaxonomy\",[],\"programTaxonomy\",[],\"sidebarModules\",[1185,1276,1283,1305],{\"_88\":1186,\"_1187\":1188,\"_1273\":1274},\"module_content_cards\",\"data\",{\"_112\":1189,\"_1190\":172,\"_189\":1191,\"_1192\":1193,\"_916\":1270,\"_1271\":1270,\"_1272\":-7},\"Editor's 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2025\",[1267],{\"_57\":448,\"_183\":449,\"_185\":450},{\"_1213\":24,\"_1214\":1269},[],\"show\",\"contributorDisplay\",\"displayAd\",\"adConfig\",{\"_1275\":24},\"nativeAdOption\",{\"_88\":1277,\"_1187\":1278},\"module_link_list\",{\"_877\":878,\"_879\":880,\"_881\":882,\"_883\":884,\"_885\":1279,\"_588\":26,\"_891\":1280},{\"_887\":888,\"_889\":890},[1281,1282],{\"_112\":894,\"_895\":896,\"_59\":897,\"_898\":899},{\"_112\":901,\"_895\":902,\"_59\":903,\"_898\":904},{\"_88\":1277,\"_1187\":1284},{\"_877\":878,\"_879\":427,\"_881\":906,\"_883\":1285,\"_885\":1286,\"_588\":26,\"_891\":1289},\"https://smartbox.techweb.com/smartbox/externalsmartbox?site_id=300001\u0026taxonomy_ids=\u0026num_display=\u0026article_type=whitepaper\",{\"_887\":1287,\"_889\":1288},\"/resources?types=Whitepaper\",\"More White Papers\",[1290,1293,1296,1299,1302],{\"_112\":1291,\"_895\":172,\"_59\":1292,\"_898\":172},\"Accelerate Application Modernization with Red Hat and EnterpriseDB Postgres 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