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<!DOCTYPE html> <html lang="es"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="Content-Language" content="es"> <meta name="google-site-verification" content="EWYHnSFnfoIJJ1MEuBg2fdhwKNr_vX5Sm_3KMDh-CBM" /> <link rel="canonical" href="https://spanish.pulsus.com/abstract/assessment-of-knowledge-attitude-and-practice-regarding-conflict-management-among-nurses-work-place-environment-11562.html"> <link rel="alternate" href="https://spanish.pulsus.com/abstract/assessment-of-knowledge-attitude-and-practice-regarding-conflict-management-among-nurses-work-place-environment-11562.html" hreflang="es-ES" /> <meta name="ROBOTS" content="INDEX,FOLLOW"> <meta name="googlebot" content="INDEX,FOLLOW"> <link rel="shortcut icon" href="https://spanish.pulsus.com/images/favicon.ico" type="image/x-icon"> <link rel="icon" href="https://spanish.pulsus.com/images/favicon.ico" type="image/x-icon">  <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.1/css/bootstrap.min.css"> <link rel="stylesheet" href="https://use.fontawesome.com/releases/v5.0.10/css/all.css"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css"> <link rel="stylesheet" href="//cdnjs.cloudflare.com/ajax/libs/metisMenu/2.7.7/metisMenu.min.css"> <link href="https://spanish.pulsus.com/css/global.css" rel="stylesheet" type="text/css"> <link href="https://spanish.pulsus.com/css/styles.css" rel="stylesheet" type="text/css"> <link href="https://spanish.pulsus.com/assets/css/author.css" rel="stylesheet" type="text/css">  <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.3.1/jquery.min.js"></script> <link rel="stylesheet" type="text/css" href="/css/main-coolautosuggest.css"/> <script async src="https://spanish.pulsus.com/js/jquery.coolautosuggest.js"></script> <script async src="https://spanish.pulsus.com/js/jquery.coolfieldset.js"></script>  <script async src="https://www.googletagmanager.com/gtag/js?id=UA-83744831-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-R6CEX7N5VE'); </script><title>Assessment of knowledge, attitude and practice regarding con | 11562</title> <meta name="keywords" content="Nasim Saif, Asifa Shahzadi, Ambreen Shahzadi, Asia Aish, Sana Shahzadi, Sanyia Arif, Iqra Basharat, Najma Qasim, Sobia Tahira, "/> <meta name="description" content="INTRODUCTION: Educating the nursing staff at their workplace and emotional intelligence can help managers to effectively deal with conflicts in the workpla..11562"/> <meta name="citation_publisher" content="Grupo Pulso" /> <meta name="citation_journal_title" content="Revista de política y gestión de la salud"> <meta name="citation_title" content="Assessment of knowledge, attitude and practice regarding conflict management among nurses at work place environment"> <meta name="citation_author" content="Nasim Saif" /> <meta name="citation_author" content="Asifa Shahzadi" /> <meta name="citation_author" content="Ambreen Shahzadi" /> <meta name="citation_author" content="Asia Aish" /> <meta name="citation_author" content="Sana Shahzadi" /> <meta name="citation_author" content="Sanyia Arif" /> <meta name="citation_author" content="Iqra Basharat" /> <meta name="citation_author" content="Najma Qasim" /> <meta name="citation_author" content="Sobia Tahira" /> <meta name="citation_year" content=""> <meta name="citation_volume" content="6"> <meta name="citation_issue" content="1"> <meta name="citation_abstract" content="INTRODUCTION: Educating the nursing staff at their workplace and emotional intelligence can help managers to effectively deal with conflicts in the workplace. However, the correlation between conflict management styles and educational level emotional intelligence has not been fully conceptualized. OBJECTIVES: To assess the knowledge, attitude and practice regarding conflict management among registered nurses and to investigate reasons of the conflict and analyze nurses role in conflict resolution in the work place. MATERIAL METHODS: A descriptive correlational design was used. A sample of 120 nurse managers completed the study. RESULTS: The finding of study showing percentage distribution of participants’ age into 5 categories. 73.3% of participants were used collaboration and cooperation technique to resolve the conflict, 60% nurses were replied that accommodation strategy were employed to alleviate the stress during working environment. Majority of respondents apply smoothing technique for stable environment, this also has 61.5% similarity. To use effective strategies in conflict management nurses must develop training program on conflict management in health care facilities. CONCLUSION: The study identified many scepters of conflict among nurses. Most conflicts are interpersonal, followed by destructive communication, but inter-group conflicts are the least. There is no therapeutic care-patient relationship here. Threatened with conflict, the highest proportion of salaried nurses had a high level of professionalism. Nurses have a responsibility to create a healthy work environment and eliminate conflict. IMPLICATIONS FOR NURSING MANAGEMENT: This research helps nurses determine effective best practices regarding conflict management and improve patient care knowing the reasons of conflict and types of conflict in work place environment. The findings from peer-reviewed studies can correct old misunderstandings, pave the way of new conflict management and create new methodology."> <meta name="citation_abstract_html_url" content="https://spanish.pulsus.com/abstract/assessment-of-knowledge-attitude-and-practice-regarding-conflict-management-among-nurses-work-place-environment-11562.html"> </head> <body> <header class="m-b-0"> <div class="container py-3 d-none d-lg-block"> <div class="row justify-content-between"> <div class="col-12 col-sm-4 col-md-3"> <a href="https://spanish.pulsus.com/" title="Grupo Pulso"> <img alt="Grupo Pulso" src="/images/pulsus-logo-red.svg" class="img-fluid"></a> </div> <div class="col-12 col-sm-8 my-4 my-sm-0 top_img_head"> <a href="https://spanish.pulsus.com/submit-manuscript.html"><img alt="Grupo Pulso" src="/images/80.jpg" class="img-fluid float-right" /> <span>PUBLICAR TU MANUSCRITO</span> </a> </div> </div> </div> <div class="container"> <a href="tel:+44 2033180199"><i class="fa fa-phone" 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href="https://spanish.pulsus.com/journal-health-policy-management/past-issues.html" aria-expanded="false" title="haga clic aqu铆">Art铆culos</a></li> </ul> </nav> </aside> </div> <div class="col-md-8 text-justify"> <div class="page-header"> <h1 class="text-muted">Abstracto</h1> </div> <h3>Assessment of knowledge, attitude and practice regarding conflict management among nurses at work place environment</h3> <i class="fas fa-user"></i> <em> Nasim Saif, Asifa Shahzadi, Ambreen Shahzadi, Asia Aish, Sana Shahzadi, Sanyia Arif, Iqra Basharat, Najma Qasim, Sobia Tahira</em><br /><br /> <p><strong>INTRODUCTION:</strong> Educating the nursing staff at their workplace and emotional intelligence can help managers to effectively deal with conflicts in the workplace. However, the correlation between conflict management styles and educational level emotional intelligence has not been fully conceptualized.</p> <p><strong>OBJECTIVES:</strong> To assess the knowledge, attitude and practice regarding conflict management among registered nurses and to investigate reasons of the conflict and analyze nurses role in conflict resolution in the work place.</p> <p><strong>MATERIAL METHODS:</strong> A descriptive correlational design was used. A sample of 120 nurse managers completed the study.</p> <p><strong>RESULTS: </strong>The finding of study showing percentage distribution of participants’ age into 5 categories. 73.3% of participants were used collaboration and cooperation technique to resolve the conflict, 60% nurses were replied that accommodation strategy were employed to alleviate the stress during working environment. Majority of respondents apply smoothing technique for stable environment, this also has 61.5% similarity. To use effective strategies in conflict management nurses must develop training program on conflict management in health care facilities.</p> <p><strong>CONCLUSION: </strong>The study identified many scepters of conflict among nurses. Most conflicts are interpersonal, followed by destructive communication, but inter-group conflicts are the least. There is no therapeutic care-patient relationship here. Threatened with conflict, the highest proportion of salaried nurses had a high level of professionalism. Nurses have a responsibility to create a healthy work environment and eliminate conflict.</p> <p><strong>IMPLICATIONS FOR NURSING MANAGEMENT: </strong>This research helps nurses determine effective best practices regarding conflict management and improve patient care knowing the reasons of conflict and types of conflict in work place environment. The findings from peer-reviewed studies can correct old misunderstandings, pave the way of new conflict management and create new methodology.</p> <div class="alert alert-info text-left"><b>Descargo de responsabilidad:</b> este resumen se tradujo utilizando herramientas de inteligencia artificial y a煤n no ha sido revisado ni verificado.</div> </div>  <div class="col-md-2"><ul class="sidebar-soc"> <li><a class="soc-twitter" href="https://twitter.com/pulsus5" target="_blank"><i class="fa fa-twitter" aria-hidden="true"></i></a></li> <li><a class="soc-linkedin" href="https://www.linkedin.com/company/pulsus-journals" target="_blank"><i aria-hidden="true" class="fa fa-linkedin"></i></a></li> </ul> <div> </div> <div class="card shadow-sm sidebar mb-3"> <h4 class="card-header pr-0" style="padding:6px 0px 6px 7px; font-size:16px;">Indexado en</h4> <nav class="a-pl-0" style="max-height:40vh;overflow-y:scroll;"> <ul class="list-unstyled pl-2"> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Google Académico</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Directorio de revistas de acceso abierto</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Infraestructura Nacional del Conocimiento de China (CNKI)</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Directorio de publicaciones periódicas de Ulrich</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> EBSCO AZ</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Fundación de Ginebra para la educación y la investigación médicas</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Revistas médicas gratuitas</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> Índice Copérnico</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> CAS</li> <li class="pb-1"><i class="fa fa-chevron-right" style="font-size: 11px;color: #0056b3;"></i> ICMJE</li> </ul> </nav> <div class="card-footer" style="padding:2px 10px 2px 12px; 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