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href="/jp/products/?nc2=h_ql_prod" data-panel="m-nav-panel-products">製品</a></span></li> <li aria-expanded="false"><span><a href="/jp/solutions/?nc2=h_ql_sol" data-panel="m-nav-panel-solutions">ソリューション</a></span></li> <li aria-expanded="false"><span><a href="/jp/pricing/?nc2=h_ql_pr" data-panel="m-nav-panel-pricing">料金</a></span></li> <li aria-expanded="false"><span><a href="https://aws.amazon.com/documentation-overview/?nc2=h_ql_doc_do" data-panel="m-nav-panel-documentation">ドキュメント</a></span></li> <li aria-expanded="false"><span><a href="/jp/getting-started/?nc2=h_ql_le" data-panel="m-nav-panel-learn">学ぶ</a></span></li> <li aria-expanded="false"><span><a href="/jp/partners/?nc2=h_ql_pn" data-panel="m-nav-panel-partner">パートナーネットワーク</a></span></li> <li aria-expanded="false"><span><a href="https://aws.amazon.com/marketplace/?nc2=h_ql_mp" data-panel="m-nav-panel-marketplace">AWS Marketplace</a></span></li> <li aria-expanded="false"><span><a href="/jp/customer-enablement/?nc2=h_ql_ce" data-panel="m-nav-panel-customer">カスタマーサポート</a></span></li> <li aria-expanded="false"><span><a href="/jp/events/?nc2=h_ql_ev" data-panel="m-nav-panel-events">イベント</a></span></li> <li aria-expanded="false"><span><a href="/jp/contact-us/?nc2=h_ql_exm" data-panel="m-nav-panel-more">その他 </a></span></li> </ul> <div class="m-nav-icon-group"> <i class="m-nav-angle-right-icon" aria-hidden="true"></i> <button class="m-nav-search-icon" tabindex="0" aria-expanded="false" aria-label="検索"> <svg viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg" class="icon-magnify"> <path d="M10.5 10.5L14.5 14.5" stroke-width="2" stroke-linejoin="round" /> <path d="M7 12.5C10.0376 12.5 12.5 10.0376 12.5 7C12.5 3.96243 10.0376 1.5 7 1.5C3.96243 1.5 1.5 3.96243 1.5 7C1.5 10.0376 3.96243 12.5 7 12.5Z" stroke-width="2" stroke-linejoin="round" /> </svg> </button> </div> </nav> <div id="m-nav-desktop-search" class="m-nav-search"> <form action="https://aws.amazon.com/search/" role="search"> <div 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href="https://phd.aws.amazon.com/?nc2=h_m_sc">AWS Personal Health Dashboard</a></li> </ul> </div> <div class="lb-popover lb-popover-aui lb-popover-tiny" data-lb-comp="popover" data-id="popover-support-selector" id="popover-support-selector" aria-modal="false" aria-labelledby="popover-popover-support-selector-trigger" data-action="hover" data-position="top"> <a class="lb-popover-close" role="button" tabindex="0" aria-label="閉じる" title="閉じる"> <span class="lb-sr-only">閉じる</span> </a> <ul class="lb-txt-none lb-ul lb-list-style-none lb-tiny-ul-block"> <li><a href="https://console.aws.amazon.com/support/home/?nc2=h_ql_cu">サポートセンター</a></li> <li><a href="https://iq.aws.amazon.com/?utm=mkt.nav">エキスパートによるサポート</a></li> <li><a href="https://repost.aws/knowledge-center/?nc2=h_m_ma">ナレッジセンター</a></li> <li><a href="/jp/premiumsupport/?nc2=h_m_bc">AWS サポートの概要</a></li> <li><a href="https://repost.aws/">AWS re:Post</a></li> </ul> </div> <script type="text/x-handlebars-template" 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id="m-nav-mobile-header" class="m-nav-mobile-header m-nav-mobile-with-sub-row" data-menu-url="https://s0.awsstatic.com/ja_JP/nav/v3/panel-content/mobile/index.html"> <div class="lb-bg-logo aws-amazon_web_services_smile-header-mobile-en"> <a href="https://aws.amazon.com/jp/?nc2=h_lg"><span>アマゾンウェブサービスのホームページに戻るには、ここをクリック</span></a> </div> <div class="m-nav-mobile-button-group"> <button class="m-nav-mobile-button icon-search" tabindex="0" aria-expanded="false" aria-label="検索"> <svg viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.5 10.5L14.5 14.5" stroke-width="2" stroke-linejoin="round" /> <path d="M7 12.5C10.0376 12.5 12.5 10.0376 12.5 7C12.5 3.96243 10.0376 1.5 7 1.5C3.96243 1.5 1.5 3.96243 1.5 7C1.5 10.0376 3.96243 12.5 7 12.5Z" stroke-width="2" stroke-linejoin="round" /> </svg> </button> <button class="m-nav-mobile-button icon-reorder" tabindex="0" aria-expanded="false" aria-label="メニュー"> <svg viewbox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15 3H1" stroke-width="2" stroke-linejoin="round" /> <path d="M15 8H1" stroke-width="2" stroke-linejoin="round" /> <path d="M15 13H1" stroke-width="2" stroke-linejoin="round" /> </svg> </button> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_header_mobile_nav_cta_test"> </div> </div> <div id="m-nav-mobile-sub-row" class="m-nav-mobile-sub-row"> <div class="data-attr-wrapper lb-btn" data-da-type="so" data-da-so-category="monitoring" data-da-so-language="jp" data-da-so-name="global-mobile-sticky-cta-buttons" data-da-so-type="viewport" data-da-so-version="get-started-for-free-cta" data-da-so-url="all"> <a class="lb-btn-p-primary" href="https://portal.aws.amazon.com/gp/aws/developer/registration/index.html?nc2=h_mobile" role="button"> <span> 無料で開始する</span> </a> </div> <div class="data-attr-wrapper lb-btn" data-da-type="so" data-da-so-category="monitoring" data-da-so-language="jp" data-da-so-name="global-mobile-sticky-cta-buttons" data-da-so-type="viewport" data-da-so-version="contact-us"> <a class="lb-btn-p" href="https://aws.amazon.com/contact-us/?nc2=h_mobile" role="button"> <span> お問い合わせ</span> </a> </div> </div> </div> <div id="m-nav-mobile-search" class="m-nav-mobile-search"> <form action="https://aws.amazon.com/search" role="search"> <div class="m-typeahead"> <input class="m-nav-search-field" placeholder="検索" autocomplete="off" spellcheck="false" dir="auto" type="text" name="searchQuery"> </div> </form> </div> <nav id="m-nav-trimdown" aria-label="要約版モバイル向けグローバルナビゲーション"> <ul class="m-nav-mobile-menu-group"> <li> <a href="https://reinvent.awsevents.com/?nc=nav-m&trk=0e487c8f-c3e3-4b03-9550-a51ebdba56b6"> <span class="m-nav-link-title">re:Invent</span> </a> </li> <li> <a href="/jp/products/?nc2=h_mo"> <span class="m-nav-link-title">製品</span> </a> </li> <li> <a href="/jp/solutions/?nc2=h_mo"> <span class="m-nav-link-title">ソリューション</span> </a> </li> <li> <a href="/jp/pricing/?nc2=h_mo"> <span class="m-nav-link-title">料金</span> </a> </li> <li> <a href="/jp/what-is-aws/?nc2=h_mo"> <span class="m-nav-link-title">AWS 入門</span> </a> </li> <li> <a href="/jp/getting-started/?nc2=h_mo"> <span class="m-nav-link-title">開始方法</span> </a> </li> <li> <a href="https://aws.amazon.com/documentation-overview/?nc2=h_mo"> <span class="m-nav-link-title">ドキュメント</span> </a> </li> <li> <a href="/jp/training/?nc2=h_mo"> <span class="m-nav-link-title">トレーニングと認定</span> </a> </li> <li> <a href="/jp/developer/?nc2=h_mo"> <span class="m-nav-link-title">デベロッパーセンター</span> </a> </li> <li> <a href="/jp/solutions/case-studies/?nc2=h_mo"> <span class="m-nav-link-title">お客様の導入事例</span> </a> </li> <li> <a href="/jp/partners/?nc2=h_mo"> <span class="m-nav-link-title">パートナー</span> </a> </li> <li> <a href="https://aws.amazon.com/marketplace/?nc2=h_mo"> <span class="m-nav-link-title">AWS Marketplace</span> </a> </li> <li> <a href="https://console.aws.amazon.com/support/home?nc2=h_ql_cu"> <span class="m-nav-link-title">サポート</span> </a> </li> <li> <a href="https://repost.aws/"> <span class="m-nav-link-title">AWS re:Post</span> </a> </li> <li> <a href="https://console.aws.amazon.com/console/home"> <span class="m-nav-link-title">コンソールにログイン</span> </a> </li> <li> <a href="/jp/console/mobile/"> <span class="m-nav-link-title">モバイルアプリをダウンロード</span> </a> </li> </ul> </nav> </div> </header> <div id="aws-page-content" class="lb-page-content lb-page-with-sticky-subnav" style="padding-top:0px; padding-bottom:0px;" data-page-alert-target="true"> <main id="aws-page-content-main" role="main" tabindex="-1"> <div class="lb-sticky-subnav" data-lb-comp="sticky-subnav" data-lb-page-path="/jp/premiumsupport/"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-tiny-24 lb-sticky-subnav-content"> <div class="lb-sticky-subnav-title"> <a class="lb-txt lb-current-page-link" href="/jp/premiumsupport/?nc=sn&loc=0"> AWS サポート</a> </div> <div class="lb-sticky-subnav-links"> <a class="lb-txt-bold lb-txt-none lb-txt" href="/jp/premiumsupport/plans/?nc=sn&loc=1"> サポートプラン</a> <a class="lb-txt-bold lb-txt-none lb-txt lb-has-trigger-indicator" href="#" data-mbox-ignore="true" data-lb-popover-trigger="features" role="button" aria-expanded="false" aria-label="開いて詳細情報を表示" id="popover-features-trigger" aria-controls="features" aria-haspopup="true"> テクノロジーとプログラム  <i class="icon-caret-down lb-trigger-mount"></i></a> <a class="lb-txt-bold lb-txt" href="/jp/premiumsupport/pricing/?nc=sn&loc=3"> 料金</a> <a class="lb-txt-bold lb-txt-none lb-txt" href="/jp/premiumsupport/resources/?nc=sn&loc=4"> リソース</a> <a class="lb-txt-bold lb-txt-none lb-txt" href="/jp/premiumsupport/knowledge-center/?nc=sn&loc=5"> ナレッジセンター</a> <a class="lb-txt-none lb-txt" href="/jp/premiumsupport/faqs/?nc=sn&loc=6"> よくある質問</a> <a class="lb-txt-none lb-txt" href="/jp/premiumsupport/testimonial/"> お客様</a> </div> </div> </div> </div> <div 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href="/jp/architecture/well-architected/" data-trk-params="{"trkOverrideWithQs":true}"> AWS Well-Architected</a> </div> <div class="lb-popover lb-popover-aui lb-popover-tiny" data-lb-comp="popover" data-id="support-solutions" id="support-solutions" aria-modal="false" aria-labelledby="popover-support-solutions-trigger" data-action="hover" data-position="top"> <a class="lb-popover-close" role="button" tabindex="0" aria-label="閉じる" title="閉じる"> <span class="lb-sr-only">閉じる</span> </a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/aws-countdown/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS Countdown</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/aws-incident-detection-response/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS Incident Detection and Response</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/managed-services/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS Managed Services</a> <a class="lb-txt-none lb-txt" href="/jp/premiumsupport/technology-and-programs/proactive-services/" data-trk-params="{"trkOverrideWithQs":true}"> AWS プロアクティブサービス</a> </div> <div class="lb-popover lb-popover-aui lb-popover-tiny" data-lb-comp="popover" data-id="support-plans" id="support-plans" aria-modal="false" aria-labelledby="popover-support-plans-trigger" data-action="hover" data-position="top"> <a class="lb-popover-close" role="button" tabindex="0" aria-label="閉じる" title="閉じる"> <span class="lb-sr-only">閉じる</span> </a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/plans/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> プランを比較</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/plans/enterprise/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS エンタープライズサポート</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/plans/enterprise-onramp/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS Enterprise On-Ramp</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/plans/business/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS ビジネスサポート</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/plans/developers/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> AWS デベロッパーサポート</a> </div> <div class="lb-popover lb-popover-aui lb-popover-tiny" data-lb-comp="popover" data-id="partners" id="partners" aria-modal="false" aria-labelledby="popover-partners-trigger" data-action="hover" data-position="top"> <a class="lb-popover-close" role="button" tabindex="0" aria-label="閉じる" title="閉じる"> <span class="lb-sr-only">閉じる</span> </a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/aws-resold-support" target="_blank" rel="noopener noreferrer"> AWS Resold Support</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/partner-led-support/" target="_blank" rel="noopener noreferrer"> AWS Partner-Led Support</a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/premiumsupport/partner-led-support/pricing"> AWS Partner-Led Support の料金</a> </div> <div class="lb-popover lb-popover-aui lb-popover-tiny" data-lb-comp="popover" data-id="support-resources" id="support-resources" aria-modal="false" aria-labelledby="popover-support-resources-trigger" data-action="hover" data-position="top"> <a class="lb-popover-close" role="button" tabindex="0" aria-label="閉じる" title="閉じる"> <span class="lb-sr-only">閉じる</span> </a> <a class="lb-txt-none lb-txt" href="https://aws.amazon.com/managed-services/resources/" target="_blank" rel="noopener noreferrer" data-trk-params="{"trkOverrideWithQs":true}"> リソース</a> <div class="lb-txt-none lb-txt"> よくある質問 </div> </div> <div class="lb-bg-left-top-cover lb-mid-pad lb-none-v-margin lb-grid" style="margin-top:0px; background-image:url('https://d1.awsstatic.com/product-marketing/AWS Support/ImageHeader_CSW-Support.ba6f6be442ae90a2cb03d8efe0bc38801ecbf352.jpg');"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h1 id="AWS_Support" class="lb-txt-bold lb-txt-white lb-txt-44 lb-h1-large lb-title" style="margin-top:10px;"> AWS サポート</h1> <div class="lb-none-pad lb-grid lb-row lb-row-max-large lb-snap" style="margin-top:0px; margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-16"> <div class="lb-txt-light lb-txt-none lb-txt-white lb-txt-20 lb-txt"> 目的を達成するための専門的なガイダンスとアシスタンスを入手 </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> </div> </div> <div class="lb-none-pad lb-none-v-margin lb-grid lb-row lb-row-max-large lb-snap" style="margin-top:10px; margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-6"> <div class="lb-btn"> <a class="lb-btn-p-primary" href="https://console.aws.amazon.com/support/plans/home#/" role="button"> <span> サポートプランを選択</span> </a> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> </div> </div> </div> </div> </div> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_ribbon_below-hero"> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-16"> <div class="lb-rtxt"> <p>AWS サポートでは、ツールやテクノロジー、人材、そしてプログラムなどを組合せて、お客様がパフォーマンス最適化、コスト削減、イノベーションの推進をする際のサポートを提供しています。このサービスでは、お客様のクラウドにおける事業の迅速化を支援することで、担当のチームのために時間を確保し、コアビジネスに集中できるようにします。AWS には、お客様のクラウドジャーニーを成功に導くという決意があります。そのため、ベストプラクティスに関する質問への回答、設定ガイダンスの提供、広範囲にわたる問題解決に対応します。</p> <p>AWS では、お客様のために、クラウドジャーニーを防げる最も困難な課題の解決に注力しています。これは、問題のトラブルシューティングをサポートするという意味にもなりますが、実際には多くの場合、「先に起こりうることを調べてみる」という作業が含まれます。これにより、AWS のサービスのより良い利用法を見つけたり、ベストプラクティスに関する質問に答えたり、また設定に関するガイダンスの提供を行ったりしています。AWS は、ビジネスを成功させるために必要な成果を達成できるように支援することに重点を置いています。このサポートアプローチが、AWS と他を差別化しています。<br> </p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <script type="application/ld+json">{"@context":"https://schema.org/","@type":"VideoObject","name":"Verizon Media が、AWS エンタープライズサポートの利用によりクラウド事業を迅速に推進（1:54）","uploadDate":"2024-11-20T00:00Z","thumbnailUrl":"https://i.ytimg.com/vi/TYML96ZjBLw/maxresdefault.jpg","embedUrl":"https://www.youtube-nocookie.com/embed/TYML96ZjBLw"}</script> <div class="lb-video lb-video-p" data-source="youtube" data-lb-comp="video" data-youtube-id="TYML96ZjBLw" data-video-title="Verizon Media が、AWS エンタープライズサポートの利用によりクラウド事業を迅速に推進（1:54）" data-placement="inPlace"> <figure> <div class="video-js"></div> <figcaption> <div> Verizon Media が、AWS エンタープライズサポートの利用によりクラウド事業を迅速に推進（1:54） </div> </figcaption> </figure> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid" style="background-color:#fafafa;"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Benefits" class="lb-txt-bold lb-h2 lb-title" style="color:#232f3e;"> 利点</h2> <div class="lb-grid lb-row lb-row-max-large lb-snap lb-gutter-mid" style="margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Move_faster_with_AWS" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> AWS を使用して素早く前進</h3> <div class="lb-rtxt"> <p>AWS の専門家を利用すれば、知識と経験が素早く構築できます。AWS サポートのアーキテクチャガイドは、アプリケーションやソリューションをお客様が迅速に構築しつづけられるよう、サポートします。質問やご意見がありましたら、まずお問い合わせください。AWS のクラウドサポートエンジニアや各テーマに沿った専門家が、いつでも返答やガイダンスをご提供します。各担当者は、AWS がお客様のビジネスを支援するための新しい手法を、模索し続けています。</p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Automate_management_of_your_environment" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 環境の管理を自動化</h3> <div class="lb-rtxt"> <p>お客様の環境を能動的にモニタリングし、問題修復を自動化します。AWS サポートは、AWS Personal Health Dashboard や AWS Trusted Advisor といったツールの提供を通じて、お客様の環境が適切に実行されつづけるための支援を提供します。これらのツールでは、セキュリティの強化、パフォーマンスの最適化、コスト削減などのための手法を、積極的に通知します。</p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Focus_on_what_matters" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 重要なことに重点を置く</h3> <div class="lb-rtxt"> <p>お客様は、インフラストラクチャの管理を AWS に任せ、ビジネスにフォーカスできます。お客様はクラウドインフラストラクチャに気を配る時間を、ビジネス自体の管理と、ノベーションの展開に注ぐ必要があります。AWS サポートをご利用になれば、これらの時間を本来事業上のエネルギーを向けるべき場所、つまり顧客やビジネスに対して使えるようになります。AWS はお客様の代わりに、インフラストラクチャを管理し、効率的に、安全に、そしてビジネスが求める形態で、継続的に実行できるようにサポートします。</p> </div> </div> </div> <div class="lb-grid lb-row lb-row-max-large lb-snap lb-gutter-mid" style="margin-top:0px; margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Manage_and_mitigate_risks" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> リスクの管理と軽減</h3> <div class="lb-rtxt"> <p>安全性を維持しながらダウンタイムを回避します。クラウドインフラストラクチャは、堅牢なセキュリティを備え、ビジネスからのあらゆる要求に対応できる必要があります。 AWS サポートは、厳格なセキュリティ基準を維持し、注意が必要な問題点について事前に警告します。また、パフォーマンスを最適化するためのアーキテクチャおよび運用のガイダンスを通じて、お客様が顧客からの要求に確実に対応できるように計画するのに役に立ちます。  </p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Highly-trained_engineers.2C_large_network_of_subject-matter_experts" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 高度にトレーニングを受けたエンジニアと、各分野のエキスパートによる大規模なネットワーク</h3> <div class="lb-rtxt"> <p>AWS では、DevOps のテクノロジー、自動化、インフラストラクチャのオーケストレーション、設定管理、継続的統合などに精通した、優秀なクラウドサポートエンジニアが働いています。彼らは、「普通はこう処理するものだ」といった概念には縛られていません。このクラウドサポートエンジニアたちは、AWS のソフトウェア開発組織と同様の、技術的資質に関する標準を満たしています。また AWS には、ソリューションアーキテクトからプロダクトマネージャーまで、幅広い分野のエキスパートのネットワークがあり、必要に応じてお客様の支援ができます。</p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <h3 id="Engineers_empowered_to_help_you_achieve_your_goals" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> お客様の目標達成をサポートするために訓練されたエンジニア</h3> <div class="lb-rtxt"> <p>AWS のクラウドサポートエンジニアが行うのは、単純に指示書に従うということではありません。AWS のエンジニアは、開始時点から解決までの全行程において、そのサポート案件に寄り添います。このモデルにより、通常のサポート組織が引き起こしがちな作業のエスカレーションを防止します。また、お客様が複数のサポートエンジニアとやり取りする必要もなくなり、それが原因で解決が引き伸ばされることもありません。お客様は、クラウドジャーニーを迅速に進めることができます。</p> </div> </div> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Support_plans" class="lb-txt-bold lb-txt-none lb-h2 lb-title" style="color:#232f3e;"> サポートプラン</h2> <div class="lb-xb-grid-wrap"> <div class="lb-xb-grid lb-row-max-large lb-xb-equal-height lb-snap lb-tiny-xb-1 lb-mid-xb-3"> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Developer_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 開発者サポート</h3> <div class="lb-rtxt"> <p>AWS でテストまたは初期開発を行っているお客様で、営業時間中にテクニカルサポートを利用したい場合や、構築とテストを行う際の一般的なアーキテクチャガイダンスが必要な場合は、AWS 開発者サポートの利用をお勧めします。</p> <p><a href="/jp/premiumsupport/plans/developers/">詳細はこちら »</a></p> <p><a href="/jp/premiumsupport/sla-dev-support-jp/">* 開発者サポートにおける初回応答時間の考え方</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Business_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> ビジネスサポート</h3> <div class="lb-rtxt"> <p>実稼働のワークロードを AWS で実行しており、エンジニアによる 24 時間 365 日のテクニカルサポート提供や、Health API へのアクセス、およびユースケースの実状に応じたアーキテクチャガイダンスなどをご希望のお客様は、AWS ビジネスサポートをご利用ください。</p> <p><a href="/jp/premiumsupport/plans/business/">詳細はこちら »</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Enterprise_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> エンタープライズサポート</h3> <div class="lb-rtxt"> <p>エンタープライズサポートを利用すれば、高品質のエンジニアからの 24 時間 365 日の技術サポートや、環境の状態を自動的に管理するためのツールとテクノロジー、そしてコンサルティングなアーキテクチャガイダンスによる支援を受けられます。また、積極的/予防的プログラムや、テーマに即した AWS の専門家へのアクセスを調整するための指定を受けた、テクニカルアカウントマネージャー（TAM）もサポートを行います。</p> <p><a href="/jp/premiumsupport/plans/enterprise/">詳細はこちら »</a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Support_plans" class="lb-txt-bold lb-txt-none lb-h2 lb-title" style="color:#232f3e;"> サポートご利用に関する Tips</h2> <div class="lb-xb-grid-wrap"> <div class="lb-xb-grid lb-row-max-large lb-xb-equal-height lb-snap lb-gutter-mid lb-vgutter-collapse lb-tiny-xb-1 lb-mid-xb-2 lb-large-xb-3"> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Developer_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 技術的なお問い合わせに関するガイドライン</h3> <div class="lb-rtxt"> <p>AWS サポートでは、お客様の課題の解決を効率的かつ迅速に行いたいと常に考えています。お客様が技術的なご質問をサポートケースに起票いただく際に、早期解決に役立つポイントが記載されています。<br> <br> <a href="/jp/premiumsupport/tech-support-guidelines/">詳細はこちら »</a><br> </p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Business_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> AWS Shield Advanced における日本語サポートの制約事項</h3> <div class="lb-rtxt"> <p>AWS Shield Advanced をご契約のお客様で日本語でのサポートを受ける場合の制約事項が記載されています。</p> <p><a href="/jp/premiumsupport/jp_shield_support/">詳細はこちら »</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id=".E9.96.8B.E7.99.BA.E8.80.85.E3.82.B5.E3.83.9D.E3.83.BC.E3.83.88.E3.81.AB.E3.81.8A.E3.81.91.E3.82.8B.E5.88.9D.E5.9B.9E.E5.BF.9C.E7.AD.94.E6.99.82.E9.96.93.E3.81.AE.E8.80.83.E3.81.88.E6.96.B9" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 開発者サポートにおける初回応答時間の考え方</h3> <div class="lb-rtxt"> <p>開発者サポートにおける初回応答時間の考え方について記載されています。</p> <p><a href="/jp/premiumsupport/sla-dev-support-jp/">詳細はこちら »</a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid" style="background-color:#fafafa;"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Customer_testimonials" class="lb-txt-bold lb-h2 lb-title" style="color:#232f3e;"> お客様の声</h2> <div class="lb-xb-grid-wrap"> <div class="lb-xb-grid lb-row-max-large lb-snap lb-tiny-xb-1 lb-small-xb-2 lb-large-xb-4"> <div class="lb-xbcol"> <figure class="lb-img"> <a href="/jp/solutions/case-studies/fanduel-support/"> <img src="https://d1.awsstatic.com/product-marketing/AWS%20Support/Youtube%20thumbs/fanduel-thumb.5fd24c1fbc3925edbd76126e9b016989fd662f10.png" alt="FanDuel での導入事例" title="FanDuel での導入事例" class="cq-dd-image"></a> </figure> <div class="lb-rtxt"> <p>FanDuel では、顧客に対し付加価値を生み出すために、AWS サポートが提供するアーキテクチャガイダンスと専門知識を利用しています。AWS サポートは、FanDuel が NFL のシーズン開幕など重要なイベントのために行ったスケールアップをサポートし、さらに、インフラストラクチャのコストを 50% にまで削減しました。</p> <p><a href="/jp/solutions/case-studies/fanduel-support/">動画を見る >></a><br> </p> </div> </div> <div class="lb-xbcol"> <figure class="lb-img"> <a href="/jp/solutions/case-studies/wireless-car-support/"> <img src="https://d1.awsstatic.com/product-marketing/AWS%20Support/Youtube%20thumbs/wirelesscar-thumb.b1af20e17f6c7c37e80facab9f41be6e6646916b.png" alt="WirelessCar での導入事例" title="WirelessCar での導入事例" class="cq-dd-image"></a> </figure> <div class="lb-rtxt"> <p>WirelessCar は AWS サポートと協力し、アプリケーションの設計を改善しながら、AWS のサービスの利用率も改善しました。その過程で、コスト削減と最適なパフォーマンスの確立も行っています。</p> <p><a href="/jp/solutions/case-studies/wireless-car-support/">動画を見る >></a></p> </div> </div> <div class="lb-xbcol"> <figure class="lb-img"> <a style="padding-top:0px;" href="/jp/solutions/case-studies/pitney-bowes/"> <img src="https://d1.awsstatic.com/product-marketing/AWS%20Support/Youtube%20thumbs/pitneybowes-thumb.744f9b6c39f8204cb19a3463379d9abf7d729604.png" alt="Pitney Bowes での導入事例" title="Pitney Bowes での導入事例" class="cq-dd-image"></a> </figure> <div class="lb-rtxt"> <p>Pitney Bowes では、新たにアプリケーションを構築する際、AWS サポートのアーキテクチャガイダンスを利用して重大な誤りを防ぎながら、パフォーマンスを最適にする設計を行っています。AWS サポートは、Pitney Bowes が顧客を満足させるソリューションを作成することを、サポートしています。</p> <p><a href="/jp/solutions/case-studies/pitney-bowes/">動画を見る >></a></p> </div> </div> <div class="lb-xbcol"> <figure class="lb-img"> <a style="padding-top:0px;" href="/jp/solutions/case-studies/autodesk-support/"> <img src="https://d1.awsstatic.com/product-marketing/AWS%20Support/Youtube%20thumbs/Autodesk-thumb.b32908301aac861697784155f8d3848617ece629.png" alt="Autodesk での導入事例" title="Autodesk での導入事例" class="cq-dd-image"></a> </figure> <div class="lb-rtxt"> <p>Autodesk の AWS サポートについての認識は、社内に存在する一部門のように機能する仮想のインフラストラクチャサポートチームのようだ、というものです。AWS サポートは、Autodesk に対し個別レベルの関与を直接的に提供して、変革推進のための効果を与えています。</p> <p><a href="/jp/solutions/case-studies/autodesk-support/">動画を見る >></a></p> </div> </div> </div> </div> <div class="lb-rtxt"> <p>AWS サポートが、お客様の AWS における目的の達成をどのようにサポートしているかの詳細については、<a href="/jp/premiumsupport/customers/">お客様の声</a> をすべて収録したライブラリーでご確認ください。</p> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div 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