CINXE.COM

Work With Your Team - Help Scout Support

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Work With Your Team - Help Scout Support</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Administration tips and collaboration tools"/> <meta name="author" content="Help Scout"/> <link rel="canonical" href="https://docs.helpscout.com/category/1553-work-with-your-team"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1736889730803.css"> <style> body { background: #f7f9fa; } .navbar .navbar-inner { background: #3197d6; } .navbar .nav li a, .navbar .icon-private-w { color: #adefff; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #ffffff; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #3197d1; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#585858; } </style> <link rel="stylesheet" href="//www.helpscout.com/css/hs-docs-site-2024--v1.02.css"> <link rel="apple-touch-icon-precomposed" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/524448053e3e9bd67a3dc68a/images/657b0d8de020fe4b2fcaef5f/hs-touch-icon-152x152.png"> <link rel="shortcut icon" type="image/png" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/524448053e3e9bd67a3dc68a/images/657b0deba55b5524fb50d697/favicon.ico"> <!--[if lt IE 9]> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js"></script> <![endif]--> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","url":"https://docs.helpscout.com","potentialAction":{"@type":"SearchAction","target":"https://docs.helpscout.com/search?query={query}","query-input":"required name=query"}} </script> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Help Scout Support","item":"https://docs.helpscout.com"},{"@type":"ListItem","position":2,"name":"Getting Started","item":"https://docs.helpscout.com/collection/1543-getting-started"},{"@type":"ListItem","position":3,"name":"Work With Your Team","item":"https://docs.helpscout.com/category/1553-work-with-your-team"}]} </script> <!-- Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-KCQ2GGMRLC"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-KCQ2GGMRLC'); </script> <script type="text/javascript">!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net",e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],"complete"===t.readyState)return a();e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)}(window,document,window.Beacon||function(){});</script> <script type="text/javascript">window.Beacon('init', 'd46153c8-afbd-409f-9c70-a40f8c9e5590')</script> <script> window.heap=window.heap||[],heap.load=function(e,t){window.heap.appid=e,window.heap.config=t=t||{};var r=document.createElement("script");r.type="text/javascript",r.async=!0,r.src="https://cdn.heapanalytics.com/js/heap-"+e+".js";var a=document.getElementsByTagName("script")[0];a.parentNode.insertBefore(r,a);for(var n=function(e){return function(){heap.push([e].concat(Array.prototype.slice.call(arguments,0)))}},p=["addEventProperties","addUserProperties","clearEventProperties","identify","resetIdentity","removeEventProperty","setEventProperties","track","unsetEventProperty"],o=0;o<p.length;o++)heap[p[o]]=n(p[o])}; heap.load(3808138947, { disableTextCapture: true, secureCookie: true }); </script> <!-- to add a contact link --> <script> document.addEventListener('DOMContentLoaded', function() { const element = document.getElementById('openBeacon'); if (element) { element.onclick = function() { window.parent.Beacon('open'); window.parent.Beacon('navigate', '/ask'); return false; }; } else { console.error('Element not found'); } }); </script> <style>tr:hover {background-color: #F8FAFF;} kbd {padding: 0 5px; line-height: 23px; display: inline-block; border: 1px solid #c5ced6; border-radius: 4px; font-size: 13px; margin: 0 3px;} section#collection-category-1586.collection-category {visibility:hidden; max-height:0; position:absolute; left: -999px; transform: scale(0);} </style> </head> <body> <header id="mainNav" class="navbar"> <div class="navbar-inner"> <div class="container-fluid"> <a class="brand" href="https://www.helpscout.com/"> <span>Help Scout Support</span> </a> <button type="button" class="btn btn-navbar" data-toggle="collapse" data-target=".nav-collapse"> <span class="sr-only">Toggle Navigation</span> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="nav-collapse collapse"> <nav role="navigation"><!-- added for accessibility --> <ul class="nav"> <li id="home"><a href="/">Home <b class="caret"></b></a></li> <li class="active" id="getting-started"><a href="/collection/1543-getting-started">Getting Started <b class="caret"></b></a></li> <li id="inbox-2"><a href="/collection/1586-inbox-2">Inbox 2 <b class="caret"></b></a></li> <li id="account-management"><a href="/collection/1546-account-management">Account Management <b class="caret"></b></a></li> <li id="inbox"><a href="/collection/1-inbox">Inbox <b class="caret"></b></a></li> <li id="beacon"><a href="/collection/1202-beacon">Beacon <b class="caret"></b></a></li> <li id="docs"><a href="/collection/3-docs">Docs <b class="caret"></b></a></li> <li id="channels-apps"><a href="/collection/1549-channels-apps">Channels &amp; Apps <b class="caret"></b></a></li> <li id="status"><a href="/collection/1454-status">Status <b class="caret"></b></a></li> </ul> </nav> </div><!--/.nav-collapse --> </div><!--/container--> </div><!--/navbar-inner--> </header> <section id="contentArea" class="container-fluid"> <div class="row-fluid"> <section id="main-content" class="span9"> <div class="contentWrapper"> <hgroup id="categoryHead"> <h1>Work With Your Team</h1> <p class="descrip">Administration tips and collaboration tools</p> <div class="sort"> <form action="/category/1553-work-with-your-team" method="GET" > <select name="sort" id="sortBy" title="sort-by" onchange="this.form.submit();" aria-label="Page reloads on selection"> <option value="" >Sort by Default</option> <option value="name" >Sort A-Z</option> <option value="popularity" selected="selected">Sort by Popularity</option> <option value="updatedAt" >Sort by Last Updated</option> </select> </form> </div> </hgroup><!--/categoryHead--> <ul class="articleList"> <li><a href="/article/833-help-scout-hack-pack"><i class="icon-article-doc"></i><span>Help Scout Hack Pack</span></a></li> <li><a href="/article/1076-an-admins-guide-to-help-scout"><i class="icon-article-doc"></i><span>An Admin&#x27;s Guide to Help Scout</span></a></li> <li><a href="/article/874-onboard-your-team"><i class="icon-article-doc"></i><span>Onboard Your Team</span></a></li> <li><a href="/article/1580-categorize-email"><i class="icon-article-doc"></i><span>Categorize Incoming Email</span></a></li> <li><a href="/article/1579-inbox-automation"><i class="icon-article-doc"></i><span>Automate Your Inbox</span></a></li> <li><a href="/article/1583-collaborate-with-your-team-in-the-inbox"><i class="icon-article-doc"></i><span>Collaborate with Your Team in the Inbox</span></a></li> <li><a href="/article/1590-measuring-success-with-the-company-and-user-report"><i class="icon-article-doc"></i><span>Measuring Success with the Company and User Report</span></a></li> </ul><!--/articleList--> </div><!--/contentWrapper--> </section><!--/content--> <aside id="sidebar" class="span3"> <form action="/search" method="GET" id="searchBar" class="sm" autocomplete="off"> <input type="hidden" name="collectionId" value="65a06143ce3e1e0eca4568a6"/> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search" value="" aria-label="Search" /> <button type="submit"> <span class="sr-only">Toggle Search</span> <i class="icon-search"></i> </button> <div id="serp-dd" style="display: none;" class="sb"> <ul class="result"> </ul> </div> </form> <h3>Categories</h3> <ul class="nav nav-list"> <li ><a href="/category/1552-set-up-your-account">Set Up Your Account <i class="icon-arrow"></i></a></li> <li class="active" ><a href="/category/1553-work-with-your-team">Work With Your Team <i class="icon-arrow"></i></a></li> <li ><a href="/category/1555-explore-proactive-messages">Explore Proactive Messages <i class="icon-arrow"></i></a></li> <li ><a href="/category/1554-self-service-best-practices">Self Service Best Practices <i class="icon-arrow"></i></a></li> </ul> </aside><!--/span--> </div><!--/row--> <div id="noResults" style="display:none;">No results found</div> <footer> <p>&copy; <a href="https://www.helpscout.com/">Help Scout</a> 2025. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=Help+Scout&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section><!--/.fluid-container--> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10