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OXHOO – Creating innovative solutions
<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" > <channel> <title>OXHOO – Creating innovative solutions</title> <atom:link href="https://oxhoo.com/en/feed/" rel="self" type="application/rss+xml" /> <link>https://oxhoo.com/en/</link> <description>The POSsibilities are infinite</description> <lastBuildDate>Wed, 22 Jan 2025 14:17:04 +0000</lastBuildDate> <language>en-GB</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <generator>https://wordpress.org/?v=6.3.5</generator> <image> <url>https://oxhoo.com/wp-content/uploads/2019/12/cropped-icone_site-32x32.png</url> <title>OXHOO – Creating innovative solutions</title> <link>https://oxhoo.com/en/</link> <width>32</width> <height>32</height> </image> <item> <title>OXHOO joins IAGONA Group</title> <link>https://oxhoo.com/en/the-iagona-group-accelerates-its-growth-with-the-integration-of-oxhoo-a-designer-of-point-of-sale-terminals/</link> <dc:creator><![CDATA[Roxane GONCALVES]]></dc:creator> <pubDate>Wed, 22 Jan 2025 14:13:03 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10413</guid> <description><![CDATA[<p>The IAGONA Group Accelerates Its Growth with the Integration of OXHOO, a Designer of Point-of-Sale Terminals The IAGONA Group, a leader in digital solutions, takes a strategic leap forward with the merger of OXHOO, a designer and manufacturer of point-of-sale terminals. Backed by committed investors, including the FE2T Fund of IRD Invest, Socadif Capital Investissement, […]</p> <p>L’article <a href="https://oxhoo.com/en/the-iagona-group-accelerates-its-growth-with-the-integration-of-oxhoo-a-designer-of-point-of-sale-terminals/">OXHOO joins IAGONA Group</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p><strong>The IAGONA Group Accelerates Its Growth with the Integration of OXHOO, a Designer of Point-of-Sale Terminals</strong></p> <p>The IAGONA Group, a leader in digital solutions, takes a strategic leap forward with the merger of OXHOO, a designer and manufacturer of point-of-sale terminals. Backed by committed investors, including the FE2T Fund of IRD Invest, Socadif Capital Investissement, Rives Croissance, BP Nord Développement, and Bpifrance Investissement, this partnership marks a significant milestone in IAGONA’s growth trajectory. The merger will enhance IAGONA’s expertise, expand its product offerings, and accelerate its international ambitions, particularly through the integration of OXHOO UK.</p> <p><strong>An Alliance Built on Shared Values and Excellence</strong></p> <p>The merger between IAGONA and OXHOO is rooted in a shared commitment to innovation and customer satisfaction. OXHOO’s expert team will remain in place to ensure seamless business continuity. Gilles Bouvart, OXHOO’s longstanding CEO, will continue to play a key role as both a shareholder and partner within the combined group.</p> <p>“We are thrilled to welcome OXHOO, whose expertise and vision align perfectly with our own. This integration offers significant opportunities for growth, providing us with the resources and knowledge necessary to reach new heights,” said Pascal Hermandesse, Chairman of the IAGONA Group.</p> <p>Gilles Bouvart, CEO of OXHOO, added, “I am proud to join a group that shares our values and ambition. This merger opens up exciting new possibilities for both our teams and clients.”</p> <p><strong>Strengthened International Expansion</strong></p> <p>With the addition of OXHOO UK, the IAGONA Group strengthens its European presence and enhances its ability to support clients on a global scale. This development is part of a larger strategy to offer innovative, complementary solutions, particularly in the self-service kiosk and dynamic display sectors.</p> <p><strong>Strong Support from Investors</strong></p> <p>The successful completion of this merger was made possible with the support of leading investors such as the FE2T Fund of IRD Invest, Socadif Capital Investissement, Rives Croissance, and Bpifrance Investissement. These investors highlighted that “this external growth operation is a key milestone in IAGONA’s expansion, expanding its product range and providing access to the UK market, which will serve as a springboard for further international development in the self-service kiosk and dynamic display industries.” They also expressed their ongoing commitment to this exciting entrepreneurial journey alongside Pascal Hermandesse and his team, with whom they have partnered for several years.</p> <p>“The support from our financial investors underscores their confidence in this remarkable project,” concluded Pascal Hermandesse.</p> <p><strong>About IAGONA</strong></p> <p>IAGONA (125 employees, €40 million in revenue) is a French company specialising in software and digital solutions, renowned for enhancing customer and patient experiences. With over 36 years of expertise, the company offers a range of products including banking kiosks, self-service terminals, connected lockers, and a software suite for dynamic signage and space digitalization. Active in industries such as banking, retail, healthcare, and public administration, IAGONA supports its clients in their digital transformation with tailored solutions and turnkey services. Committed to sustainability, IAGONA blends innovation, quality, and customer satisfaction to address evolving market demands.</p> <p><strong>About OXHOO</strong></p> <p>OXHOO (30 employees, €20 million in revenue) is a designer and manufacturer of point-of-sale terminals and Kiosks, a leading player in the field of ergonomic and innovative POS solutions. Known for their high-quality products, OXHOO caters to the specific needs of professionals in retail and hospitality, offering durable and technologically advanced solutions that optimize the user experience. Committed to sustainability, OXHOO continues to develop high-performance products that meet the evolving needs of the market.</p> <p>L’article <a href="https://oxhoo.com/en/the-iagona-group-accelerates-its-growth-with-the-integration-of-oxhoo-a-designer-of-point-of-sale-terminals/">OXHOO joins IAGONA Group</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>Will 2025 Be The Year Service Robots Get Smart?</title> <link>https://oxhoo.com/en/will-2025-be-the-year-service-robots-get-smart/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Thu, 16 Jan 2025 12:25:55 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10381</guid> <description><![CDATA[<p>L’article <a href="https://oxhoo.com/en/will-2025-be-the-year-service-robots-get-smart/">Will 2025 Be The Year Service Robots Get Smart?</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <div class="et_pb_section et_pb_section_0 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><!-- divi:paragraph --> <p>Think of all the classic sci-fi depictions of robots, from the <em>Star Wars</em> androids to the unnervingly human main protagonist in <em>Ex Machina. </em>You’ll see a clear pattern of robotics going hand-in-hand with artificial intelligence (AI).</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>But in the real world, robotics and AI have evolved along separate technological paths. While robotics is <a href="https://www.techtarget.com/whatis/definition/robotics" target="_blank" rel="noreferrer noopener">a field of mechanical and computer engineering</a> mostly concerned with advanced hardware automation, AI is a distinct field concerned with <a href="https://www.ibm.com/think/topics/artificial-intelligence" target="_blank" rel="noreferrer noopener">computer-based decision-making, problem-solving and comprehension</a> at the software level. </p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>There are obvious crossovers between the two. You can add AI to a robot to make it ‘intelligent’ like any other computerised device. But so far, that has been the exception rather than the rule. Most robots in existence are ‘dumb’ in the sense that they perform tasks based on a relatively narrow set of pre-programmed rules. They automate, but they don’t make decisions autonomously. And they certainly don’t learn.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>This is true of the <a href="https://oxhoo.com/en/robots-2/">service robot</a> sector that Oxhoo operates in. The Keenon brand food service, cleaning and transport bots we supply are remarkable machines in their own right. They can navigate spaces independently and safely using sensors, pick up items via a combination of sensors and voice guidance, and even find their way up and down elevators in multi-storey buildings. </p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>But what we’re yet to see with service robotics is the full power of AI unleashed. That could all be about to change quickly, however. AI technology is not only evolving at breakneck speed. It’s also becoming more accessible, meaning it is easier and easier for manufacturers to add AI capabilities to their hardware.</p> <!-- /divi:paragraph --> <!-- divi:heading --> <h2 class="wp-block-heading" id="h-talking-robots"><a></a>Talking robots</h2> <!-- /divi:heading --> <!-- divi:paragraph --> <p>The first way we will see service robots ‘get smart’ is the introduction of <a href="https://www.forbes.com/councils/forbesbusinesscouncil/2023/07/11/embracing-ai-and-natural-language-interfaces/" target="_blank" rel="noreferrer noopener">natural language interfaces</a>. These are already popular in smart speakers and mobile voice assistants like Siri and Alexa. They boil down to being able to interact with a device by speaking to it. But the real game-changer for voice-controlled robots will be the emerging field of <a href="https://ui.adsabs.harvard.edu/abs/2023arXiv230815930S/abstract" target="_blank" rel="noreferrer noopener">Large Language and Speech Models (LLaSMs)</a>.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>Large Language Models (LLMs) are the text-based AI engines that drive Generative AI, famous for its ability to generate text and answer complex questions in a human-like way. LLaSMs aim to extend this to understanding and using spoken language in accurate, nuanced, and more contextualised ways.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>At the moment, a voice interface on a dining robot is capable of following simple instructions. You can tell it to take a meal to table 2 and it can follow a pre-set route. But with more advanced speech comprehension capabilities, you could give a robot much more detailed and complex instructions. And even more excitingly, they would be able to communicate with diners, and understand and act on their instructions, too.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>In the near future, then, restaurant workers will be able to ask a robot to take meals to table 2 and then head to table 5 to take their order, without having to break their flow to press buttons. Diners will be able to relay their orders verbally, and even ask questions about the dishes that the robot will be able to answer or make specific requests. The value of having a robot as part of the service team will increase the more they can do. And it will lead to a more natural experience for diners, hotel guests and more.</p> <!-- /divi:paragraph --> <!-- divi:heading --> <h2 class="wp-block-heading" id="h-smart-navigation"><a></a>Smart navigation</h2> <!-- /divi:heading --> <!-- divi:paragraph --> <p>How to move large robotic machines around safely has been one of the great challenges of robotic engineering, especially when they are deployed to operate around people. Sensor technology has already reached a considerable level of sophistication to allow ‘markerless’ or free-form navigation without the need to install guidance infrastructure. But most autonomous moving robots still rely on pre-set routes.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>AI is changing that by giving robots (and on-board vehicle systems) the power to make decisions about the routes they take based on real-time information they gather about the surrounding environment. Machine Learning AI means mobile robots can memorise the patterns of every route they ever take, and use that as a data source for deciding on which routes to take in the future. </p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>In a service context, that then becomes the ability to load up a robot and ask it to deliver specific dishes to tables 2, 5, 6 and 12. And it will do it in the most efficient order, while avoiding collisions and making decisions along the way.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>The next phase beyond this is what computer scientists call <a href="https://www.linkedin.com/pulse/embodied-ai-next-frontier-robotics-human-neil-sahota-q1yse/" target="_blank" rel="noreferrer noopener">embodied AI</a>. Embodied AI is based on the understanding that human intelligence is not just built on the cognitive capabilities of our brains, but is ‘embodied’ in the multisensory interactions we have with the world around us. When we navigate, for example, we combine visual and touch sensory ‘data’ with the ‘memory’ of our own size and shape and how it interacts in a 3D space.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>This is very relevant to the world of customer service in, say, a restaurant, where getting the right meals to the right tables in good time is not just a matter of order – cook – deliver. It depends on a vast and complex web of interactions, from the member of waiting staff standing at the table in conversation to take the order, to kitchen staff and waiting staff then liaising on which order to get ready, when, and how to group them together to get them across the restaurant to the right place (without dropping them).</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p>From a robotics perspective, doing all of that efficiently, safely and successfully involves joining all the dots between the different data sources available to the robot – its language processing capabilities, its sensors and computer vision system, its Machine Learning ‘memory’ of routes across the floor. To reach the level of contextual nuance human decision-making is capable of, robots will need to add many more inputs, because that’s what embodied intelligence in a human sense means – navigating a vast array of sensory, learned and remembered inputs moment to moment.</p> <!-- /divi:paragraph --> <!-- divi:paragraph --> <p><strong>If you’re interested in learning more about what service robots can do for your business now and in the future, <a href="https://oxhoo.com/en/contactus/">get in touch with the Oxhoo team</a>. </strong></p> <!-- /divi:paragraph --></div> </div> </div> </div> </div> <p>L’article <a href="https://oxhoo.com/en/will-2025-be-the-year-service-robots-get-smart/">Will 2025 Be The Year Service Robots Get Smart?</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>The Risks of Over-Relying on Self-Service</title> <link>https://oxhoo.com/en/the-risks-of-over-relying-on-self-service/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Thu, 16 Jan 2025 12:02:26 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10378</guid> <description><![CDATA[<p>There’s little doubt that self-service technology has been a game-changer across retail, hospitality and beyond. From supermarkets to fast food restaurants, hotel receptions to ticketing halls, kiosks are widely praised for their ability to cut queues, reduce wait times, and generally give people greater freedom to do things in their own way, in their own […]</p> <p>L’article <a href="https://oxhoo.com/en/the-risks-of-over-relying-on-self-service/">The Risks of Over-Relying on Self-Service</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>There’s little doubt that self-service technology has been a game-changer across retail, hospitality and beyond. From supermarkets to fast food restaurants, hotel receptions to ticketing halls, kiosks are widely praised for their ability to cut queues, reduce wait times, and generally give people greater freedom to do things in their own way, in their own time.</p> <p>But self-service has its critics, too. One of the most common complaints is about kiosks being used to replace jobs. </p> <p>Sadly, this has become something of a media scare story. The idea that more kiosks lead to fewer people in work is not backed up by evidence and distorts the real picture around kiosk adoption.</p> <p>If anything, the rise in kiosk uptake has been spurred on in part by the retail and hospitality industries experiencing severe shortages in workers. In hospitality, for example, <a href="https://www.ukhospitality.org.uk/campaign/workforce/" target="_blank" rel="noreferrer noopener">unfilled vacancies are 48% higher</a> than they were before the COVID-19 pandemic. In that context, adopting self-service technology is more about filling labour gaps than laying off workers.</p> <h2 class="wp-block-heading" id="h-finding-the-balance"><a></a>Finding the balance</h2> <p>There is a balance for businesses to strike, however. While consumer feedback about self-service technology is often good, people are much less enthusiastic about declining staff levels in shops, restaurants, hotels etc. According to one survey from the US, 40% of retail customers said <a href="https://www.retaildive.com/news/how-retailers-make-it-difficult-to-shop/731655/" target="_blank" rel="noreferrer noopener">shopping in store had become “less enjoyable” since the pandemic</a>. And 60% said that was because there were less staff available.</p> <p>Businesses cannot magic workers out of thin air in a challenging recruitment market, of course. The difficulty they face is that, because so many customer-facing businesses had to close over the course of the pandemic, a lot of workers left retail and hospitality. They’ve since found employment elsewhere. And a lot of retail and hospitality businesses just don’t have the margins to tempt them back with higher wages.</p> <p>It’s certainly true that running self-service kiosks is cheaper than employing staff. But they are by no means a direct replacement. In fact, the most useful way to look at self-service technology is as a means to aid and augment the work your people do, a means of streamlining service and giving customers an additional choice. You still need to maintain staffing at a certain level to provide the standards of service people expect.</p> <p>This is a lesson that supermarkets appear to have learnt the hard way. Self-checkouts were one of the earliest examples of mass self-service adoption. But in recent years, big supermarket chains have been accused of using them to cut staffing costs<a href="https://www.bbc.co.uk/news/articles/cj08m35q3l9o" target="_blank" rel="noreferrer noopener"> at the expense of the customer experience</a>. </p> <p>After plenty of backlash about fewer staffed checkouts causing longer waits rather than cutting queues, the likes of <a href="https://internationalsupermarketnews.com/archives/16681" target="_blank" rel="noreferrer noopener">Asda and Morrisons have reversed self-checkout roll-outs</a> and started to add more staffed checkout lanes again. Morrisons even publicly admitted that it had gone “too far” and that its self-checkout policy had caused frustration for customers.</p> <p>None of this is to say that self-service technology doesn’t have an important role to play in the future of retail and hospitality. Its strengths as a way to streamline POS and provide additional options to customers both for completing transactions and for finding information themselves remain undiminished. But there is a need for balance. </p> <p><strong>If you’re interested in learning more about self-service kiosks in your business, <a href="https://oxhoo.com/en/contactus/">contact our team</a> to find out how we can help.</strong></p> <p>L’article <a href="https://oxhoo.com/en/the-risks-of-over-relying-on-self-service/">The Risks of Over-Relying on Self-Service</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>Omnichannel Ordering: Exploring 2025’s Hottest Hospitality POS Trend</title> <link>https://oxhoo.com/en/omnichannel-ordering-exploring-2025s-hottest-hospitality-pos-trend/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Tue, 17 Dec 2024 08:45:47 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10306</guid> <description><![CDATA[<p>According to a recent survey, more than half (55%) of restaurant owners are considering a POS system upgrade in 2025. What’s remarkable about this finding, however, is the level of consensus about what businesses want to achieve with their investments. 100% of restaurateurs who said they were looking to improve their current POS set up said […]</p> <p>L’article <a href="https://oxhoo.com/en/omnichannel-ordering-exploring-2025s-hottest-hospitality-pos-trend/">Omnichannel Ordering: Exploring 2025’s Hottest Hospitality POS Trend</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>According to <a href="https://hospitalitytech.com/2025-pos-software-trends-study?email-confirmed=1733337756386" target="_blank" rel="noreferrer noopener">a recent survey</a>, more than half (55%) of restaurant owners are considering a POS system upgrade in 2025. What’s remarkable about this finding, however, is the level of consensus about what businesses want to achieve with their investments. 100% of restaurateurs who said they were looking to improve their current POS set up said the main business driver was to support omnichannel ordering.</p> <p>That makes omnichannel ordering a red-hot trend for 2025. But what is it, what does it involve, and what do restaurant owners hope to achieve by investing in it?</p> <h2 class="wp-block-heading" id="h-what-is-omnichannel-ordering"><a></a>What is Omnichannel Ordering?</h2> <p>Omnichannel ordering is the alignment of all methods for ordering a meal into a single, unified system. This is already standard practice for on-premise ordering. For example, many quick-service restaurants (QSRs) now feature both self-service and staffed ordering points, and might have a drive-thru, too. </p> <p>Whatever the method of ordering or the touchpoint used, and whether the meal is dine-in or takeaway, it makes sense to have a single POS system. It makes business administration like sales and inventory management easier. And it also contributes to a more consistent and hopefully fluid experience for the customer.</p> <p>What an omnichannel ordering approach adds to the mix is digital ordering, too. That includes ordering through a restaurant’s own websites and apps, but also through third-party delivery and booking apps, too, which are increasingly influential in the industry.</p> <h2 class="wp-block-heading" id="h-what-does-omnichannel-ordering-involve"><a></a>What Does Omnichannel Ordering Involve?</h2> <p>The good news is that, to get omnichannel ordering up and running for your business, you already have the most important ingredient: a working POS system. The biggest changes you need to make are more to do with software than hardware. Principally, you need a <a href="https://learn.microsoft.com/en-us/dynamics365/commerce/dev-itpro/commerce-payments" target="_blank" rel="noreferrer noopener">commerce platform</a> that combines all your on-premise ordering with remote digital ordering, in whatever form that comes. </p> <p>Omnichannel commerce platforms for restaurants are becoming increasingly common. They provide the tools you need to process payments, update inventory, run kitchen management and, where appropriate, manage deliveries regardless of how and where the order is placed. </p> <p>Your POS hardware infrastructure provides a handy IT backbone on which to run these upgraded systems. If your POS assets are old, you may have to look at upgrading them to get the processing capabilities required to run a more advanced and up-to-date integrated commerce platform.</p> <h2 class="wp-block-heading" id="h-what-are-the-benefits-of-omnichannel-ordering"><a></a>What are the Benefits of Omnichannel Ordering?</h2> <p>The main reason so many restaurant businesses are prioritizing omnichannel ordering in their plans for 2025 is because it’s what the modern diner demands. People are used to digital flexibility and convenience in every walk of life these days, they want to be able to do everything on the move from the comfort of their smartphone and get the service they want, their way.</p> <p>If that means booking a table through your website or ordering a meal for collection on a delivery app, or accessing the menu and paying via a QR code at the table, restaurant owners have to deliver to keep up. Omnichannel ordering is about connecting ordering, payments and service across all the different touchpoints diners use. And by connecting them, giving yourself the platform to deliver a seamless, connected experience.</p> <p><strong>If you’re interested in learning more about omnichannel ordering in your business, <a href="https://oxhoo.com/en/contactus/">contact our experienced and friendly team</a> to find out how we can help you.</strong></p> <p>L’article <a href="https://oxhoo.com/en/omnichannel-ordering-exploring-2025s-hottest-hospitality-pos-trend/">Omnichannel Ordering: Exploring 2025’s Hottest Hospitality POS Trend</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>Do Robots Hold the Key to Better-Paid Staff in the Restaurant Sector?</title> <link>https://oxhoo.com/en/do-robots-hold-the-key-to-better-paid-staff-in-the-restaurant-sector/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Mon, 16 Dec 2024 15:58:16 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10303</guid> <description><![CDATA[<p>Wages are on the rise. And that’s no bad thing, especially given the sharp rises we’ve seen in day-to-day living costs in recent years. People have to be able to earn enough to get by. And beyond that, they should be able to earn enough to lead comfortable, happy lives. The difficulty lies in how […]</p> <p>L’article <a href="https://oxhoo.com/en/do-robots-hold-the-key-to-better-paid-staff-in-the-restaurant-sector/">Do Robots Hold the Key to Better-Paid Staff in the Restaurant Sector?</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>Wages are on the rise. And that’s no bad thing, especially given the sharp rises we’ve seen in day-to-day living costs in recent years. People have to be able to earn enough to get by. And beyond that, they should be able to earn enough to lead comfortable, happy lives.</p> <p>The difficulty lies in how rising employment costs affect businesses, especially in sectors like hospitality where margins are typically tight and salaries tend to be at the lower end of the earnings spectrum. For restaurant owners, the government’s recent announcements that the <a href="https://www.gov.uk/government/news/national-living-wage-to-increase-to-1221-in-april-2025" target="_blank" rel="noreferrer noopener">national minimum wage</a> and <a href="https://www.gov.uk/government/publications/changes-to-the-class-1-national-insurance-contributions-secondary-threshold-the-secondary-class-1-national-insurance-contributions-rate-and-the-empl/changes-to-the-class-1-national-insurance-contributions-secondary-threshold-the-secondary-class-1-national-insurance-contributions-rate-and-the-empl" target="_blank" rel="noreferrer noopener">employer National Insurance Contributions (NIC)</a> will both rise from April 2025 represents yet another cost increase, after several years of seeing produce and energy prices jump steeply.</p> <p>Restaurateurs have already had to cope with regulatory pressures adding to their wage bills. In April 2024, the National Living Wage became mandatory for all workers aged 12 and over, effectively becoming the new de facto statutory minimum wage. A year earlier, <a href="https://www.livingwage.org.uk/sites/default/files/2024-02/Employee%20Jobs%20Below%20The%20Living%20Wage_V7.pdf" target="_blank" rel="noreferrer noopener">48.1% of all employees in hospitality</a> earned less than the Living Wage. When it increases to £12.21 an hour in April – an increase of 6.7% – the minimum gross salary per employee will be £23,810. With 15% in employers’ NIC plus pension contributions on top of that.</p> <p>For some restaurant businesses, such increases are all but impossible to absorb without wiping out their margins. The alternatives are barely more attractive. The average cost of a meal in a restaurant <a href="https://readthis.uk/2024/03/the-price-of-eating-out-behind-the-restaurant-meal/" target="_blank" rel="noreferrer noopener">shot up by 15% in 2023 alone</a>. Passing on higher staffing costs with further price increases is likely to hurt sales.</p> <p>The other option is to cut staff. But this affects efficiency and quality of service. Long term, falls in customer satisfaction are also likely to lead to falls in custom.</p> <h2 class="wp-block-heading" id="h-rise-of-the-robots"><a></a>Rise of the robots?</h2> <p>This might sound like an unusual point to bring up the ‘let robots do the work’ argument. There are understandable sensitivities around any notion of replacing workers with machines. People losing their jobs is an even worse state of affairs than pay not keeping up with inflation.</p> <p>But in restaurants and similar sectors, robots might just be part of the answer to squaring the circle between higher wages and protecting business performance and profits. This line of reasoning rests on two key points. Let us explain.</p> <p>Point one. Service robot technology has come a long way. The line of <a href="https://oxhoo.com/en/robots-2/">Keenon Dinerbot robots</a> Oxhoo supplies can navigate safely and efficiently around a busy dining space delivering meals and collecting empties, without any need to install tracks or guides or any other kind of infrastructure. But that’s about the sum of what they can do. </p> <p>Service robots do not present a way of <em>replacing</em> staff in a restaurant environment. People are still invaluable in doing everything from taking orders to providing a personal level of service (and, of course, preparing and cooking meals in the kitchen). But robots can take the burden of one specific manual task waiting staff otherwise have to carry out.</p> <p>Point two. It’s better to have a small team of well-paid, happy, motivated staff who are always on top of their game providing the highest standards of service than it is to have a larger group of low-paid employees who, on paper, should be able to get all the meals out on time when your restaurant is at it’s busiest, but who are generally demotivated and disinterested.</p> <p>To repeat the point we made at the top of this article, higher wages are a good thing for workers. But they can also be good for business. The rub lies in being able to afford them.</p> <p>Compromises have to be made somewhere. For restaurant owners, with higher employment costs on the horizon, perhaps that compromise involves thinking around how they can maintain standards and deliver a great experience with a smaller staff base. Downsizing could even create room to push wages well above the statutory baseline, making it easier to attract and retain the very best employees. Great people are the first priority for gaining a competitive advantage, for creating an offer that diners love and talk about and want to come back to again and again. People are an essential ingredient for growth and success.</p> <p>With fewer staff, gaps in capacity and capabilities will have to be filled. Some of these might be addressed via the traditional routes of operational planning and streamlining. But the potential of technology to play a role should not be underestimated. If robots can handle the table service capabilities of one or two staff members at a fraction of the cost, freeing up capacity to pay more senior staff who can focus their time on delivering a level of personal interaction that diners appreciate and remember, it’s a win-win for both your business and your customers.</p> <p><strong>If you’re interested in learning more about robots in your business, <a href="https://oxhoo.com/en/contactus/">contact our experienced and friendly team</a> to find out how we can help you.</strong></p> <p>L’article <a href="https://oxhoo.com/en/do-robots-hold-the-key-to-better-paid-staff-in-the-restaurant-sector/">Do Robots Hold the Key to Better-Paid Staff in the Restaurant Sector?</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>How Digital Menus Can Help Boost Restaurant Revenues</title> <link>https://oxhoo.com/en/how-digital-menus-can-help-boost-restaurant-revenues/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Tue, 03 Dec 2024 08:34:35 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10219</guid> <description><![CDATA[<p>Digital menus have been a familiar feature in the quick-service restaurant (QSR) sector for many years. In the form of large-scale digital signage and those included on self-order kiosk points, digital menus offer an attractive, flexible means of telling customers what’s available, and in the case of kiosks, putting them in charge of the ordering […]</p> <p>L’article <a href="https://oxhoo.com/en/how-digital-menus-can-help-boost-restaurant-revenues/">How Digital Menus Can Help Boost Restaurant Revenues</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>Digital menus have been a familiar feature in the quick-service restaurant (QSR) sector for many years. In the form of large-scale digital signage and those included on self-order kiosk points, digital menus offer an attractive, flexible means of telling customers what’s available, and in the case of kiosks, putting them in charge of the ordering process.</p> <p>Digital menus are also gaining traction in the dine-in restaurant industry, albeit in a different form. While large digital screens might not fit with the aesthetics of a fine dining establishment, small, discrete, tablet-sized devices can be left on the table like conventional menus. And like their larger cousins in QSRs, they are helping to improve the customer experience and increase revenues. Here’s how. </p> <h2 class="wp-block-heading" id="h-drive-sales-with-compelling-design"><a></a>Drive sales with compelling design</h2> <p>Digital menus offer far more scope for creating an eye-catching visual feast that will drive sales than their paper cousins. Lessons from website design are relevant here. The more people enjoy using a web page, <a href="https://serpwatch.io/blog/web-design-statistics/" target="_blank" rel="noreferrer noopener">the more like</a>ly they are to buy. Colourful, bright, interactive menus packed with great-looking visuals encourage people to spend more time reviewing the options, which often leads to ordering more.</p> <h2 class="wp-block-heading" id="h-empower-diners-to-unlock-higher-aovs"><a></a>Empower diners to unlock higher AOVs</h2> <p>It isn’t just increased browse times and taste bud-tickling design that encourages higher average order values (AOVs). The simple fact of handing diners more control over what they order also encourages them to order more. </p> <p>This is something the dine-in sector can learn from the widespread adoption of self-ordering kiosks in QSRs. Left to their own devices, <a href="https://www.snackpass.co/customer-stories/blog/how-self-serve-kiosks-raise-qsrs-bottom-line" target="_blank" rel="noreferrer noopener">people tend to order more</a>. The thinking is that they feel less rushed, and perhaps less awkward about ordering that indulgent side dish or dessert than they would placing that order with a member of staff.</p> <p>Digital menus can also provide in-depth information about all the ingredients in a dish. Again, this empowers people to check whether dishes are suitable for their allergies or dietary preferences. They also let diners request changes to suit their tastes without feeling ‘fussy’.</p> <h2 class="wp-block-heading" id="h-streamline-service-for-a-better-dining-experience"><a></a>Streamline service for a better dining experience</h2> <p>Digital menus align perfectly with self-service. On-table tablets serve the same function as ordering kiosks in QRSs mentioned above. They don’t just let people browse an attractive, interactive, information-packed menu in their own time. They let people place their own orders, too.</p> <p>That saves diners from having to wait for a member of waiting staff to be available. They can order whenever they are ready. Those orders go straight through to the kitchen management system without delay. That means meals get served faster, avoiding those ‘have they forgotten us?’ moments.</p> <h2 class="wp-block-heading" id="h-gather-data-to-optimise-your-offer">Gather data to optimise your offer</h2> <p>Last but not least, digital menus give restaurant operators a wealth of data about their customers. Information about the dishes people are browsing, or even how long they spend looking at individual items, goes way deeper than what your best-sellers are. </p> <p>How people navigate the menu before placing an order can reveal hidden patterns that can then be used to improve your offer. For example, you might spot that certain groups of dishes are looked at frequently before one is ordered. Should these be grouped together on your menu? These insights can also be used to make up-sell and cross-sell recommendations, further helping to boost AOV.</p> <p><strong>If you’re interested in learning more about Digital Menus in your business, <a href="https://oxhoo.com/en/contactus/">contact our experienced and friendly team</a> to find out how we can help you.</strong></p> <p>L’article <a href="https://oxhoo.com/en/how-digital-menus-can-help-boost-restaurant-revenues/">How Digital Menus Can Help Boost Restaurant Revenues</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>How AI is Transforming Retail POS</title> <link>https://oxhoo.com/en/how-ai-is-transforming-retail-pos/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Thu, 21 Nov 2024 09:13:23 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10214</guid> <description><![CDATA[<p>Like every other industry, retail is changing rapidly under the influence of Artificial Intelligence (AI). Two-thirds of large retailers already use AI in one form or another. The list of benefits claimed for deploying AI in retail is impressive. Some of the eye-catching figures published by Business Matters magazine include a 10% uplift in revenue growth, 60% increase in […]</p> <p>L’article <a href="https://oxhoo.com/en/how-ai-is-transforming-retail-pos/">How AI is Transforming Retail POS</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>Like every other industry, retail is changing rapidly under the influence of Artificial Intelligence (AI). <a href="https://bmmagazine.co.uk/business/how-is-ai-changing-retail-13-trends-reshaping-the-retail-industry-in-2024/" target="_blank" rel="noreferrer noopener">Two-thirds of large retailers</a> already use AI in one form or another. </p> <p>The list of benefits claimed for deploying AI in retail is impressive. Some of the eye-catching figures published by <em>Business Matters </em>magazine include a 10% uplift in revenue growth, 60% increase in profitability and 70% reduction in customer churn.</p> <p>AI can be used right across a retail business, from back-office operations like ERP to marketing and customer engagement. It’s also having an impact at checkout. AI is transforming traditional point-of-sale experiences by making checkout more streamlined, personalised and better integrated with general service. It is also helping businesses optimise their own operations in areas like security and business intelligence.</p> <h2 class="wp-block-heading" id="h-enhanced-customer-experience"><a></a>Enhanced Customer Experience</h2> <p>Every retailer wants to give their customers the best possible experience to boost satisfaction and encourage repeat business. At checkout, that means keeping queues to a minimum, making sure customers can complete purchases in good time, and also personalising the service people get – including letting them pay and checkout in their own way.</p> <p>AI tools can help speed up the POS experience in many ways. For example, computer vision AI registers items on sight, avoiding the mis-scans common with barcode readers, and has the potential to scan whole baskets in a split second. It can also be used to answer customer queries, such as asking for alternatives for items on display, by cross-referencing inventory databases quickly.</p> <p>AI can also be used to make personalised recommendations, for example by drawing on past sales data to find common accompaniments for items a customer is buying. Or, if a retailer is running a loyalty scheme, it can use a customer’s own personal history to make recommendations or individualised offers and incentives.</p> <p>As more and more payment options emerge, AI is also great at coordinating different systems and making it easier for retailers to accept different payment methods. This is especially important for aligning in-store and online sales channels. A customer buying an item in-store may prefer, for example, to pay online, especially if they have an online account or membership. AI can make this happen in an instant, for example by generating and sending a payment code for a customer to pay on their device there and then.</p> <p>As well as helping staff members provide a high-quality checkout experience, all of the above can also be used to enhance the experience at self-service kiosks. AI will become more and more important in providing the support customers might need at self-service. In the not-too-distant future, voice AI chatbots will become commonplace on kiosks, taking on the role of a staff member to answer questions and provide help verbally.</p> <h2 class="wp-block-heading" id="h-operational-efficiency"><a></a>Operational Efficiency</h2> <p>Aside from improving the customer experience, one of the biggest benefits retailers can gain from AI at POS is better security. Computer Vision scanning systems not only speed up transactions, they also serve as a powerful deterrent against theft, and can be trained to identify suspicious behaviour. Similarly, AI algorithms can spot patterns in potentially fraudulent payments. Looking forward, when combined with biometric technology like face recognition, AI will be used to process payments automatically and instantly based on a customer’s identity.</p> <p>Adding AI to POS systems also strengthens data analytics and business intelligence for retailers. From all the transactions run through a POS, predictive analytics tools can make highly accurate forecasts of trends in sales, demand and customer preferences to inform future planning and decision-making. AI tools can also monitor inventory levels based on sales trends, predicting when items are likely to run out of stock and even placing orders automatically.</p> <p>In summary, the way that AI is transforming and enhancing POS in retail presents a huge opportunity. It promises to help retailers win higher levels of customer satisfaction and loyalty, driving sales while improving efficiency, and also improving decision making. </p> <p><strong>If you’re interested in learning more about retail POS in your business, <a href="https://oxhoo.com/en/contactus/">contact our experienced and friendly team</a> to find out how we can help you.</strong></p> <p>L’article <a href="https://oxhoo.com/en/how-ai-is-transforming-retail-pos/">How AI is Transforming Retail POS</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>Thinking Outside of the Box On Kiosk Use</title> <link>https://oxhoo.com/en/thinking-outside-of-the-box-on-kiosk-use/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Fri, 15 Nov 2024 16:58:01 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10189</guid> <description><![CDATA[<p>There are certain use cases for self-service kiosks that have already become standard. Cashier-less checkouts in stores, for example. Or ordering points in fast food restaurants. But kiosk technology isn’t easily pigeonholed. Over the years, it’s been proven again and again that one of its great strengths is flexibility. What you can use a kiosk […]</p> <p>L’article <a href="https://oxhoo.com/en/thinking-outside-of-the-box-on-kiosk-use/">Thinking Outside of the Box On Kiosk Use</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>There are certain use cases for self-service kiosks that have already become standard. Cashier-less checkouts in stores, for example. Or ordering points in fast food restaurants.</p> <p>But kiosk technology isn’t easily pigeonholed. Over the years, it’s been proven again and again that one of its great strengths is flexibility. What you can use a kiosk for seems to be limited only by the human imagination.</p> <p>Flexibility is also great for maximizing the value you get from kiosks. Why settle for just running it as an unattended POS point when you can get so much more out of it? With a little creative thinking, you can give your customers a richer, more engaging experience through your kiosks. And get the benefits back in engagement and customer satisfaction.</p> <p>Here are some ideas to fire your imagination.</p> <h2 class="wp-block-heading" id="h-information-hubs"><a></a>Information Hubs</h2> <p>Kiosks make great information points, and are already widely used for that purpose in places like transport hubs, municipal buildings, hospitals, tourist attractions and at large-scale events. But the fit between kiosk technology and dispensing information is so natural that any kiosk, whatever other uses it is put to, can easily be deployed to inform and advise as well. When it comes down to it, all you have to do is connect a kiosk to the internet and/or a CMS to run through the content you want to share, just as you would with a website.</p> <p>But what do you have to inform your customers about? You could focus on your company, brand or market sector. Modern consumers are curious, they’re used to having the internet to look up anything and everything they want. It makes sense to give them this experience even when they are visiting your premises. It’s especially powerful around areas like corporate social responsibility and sustainability, where people are demanding full disclosure from businesses about how they are making a positive difference.</p> <p>Alternatively, (or why not as well?), you could use your kiosk infrastructure to provide a service as a community information hub, connecting to local authorities, media, community groups and fellow businesses to provide a convenient touchpoint for what’s going on in the area.</p> <h2 class="wp-block-heading" id="h-gaming-and-entertainment"><a></a>Gaming and Entertainment</h2> <p>Did you know that <a href="https://www.pymnts.com/news/retail/2024/25percent-consumers-want-entertained-while-shopping/">one in four consumers say they want to be entertained as they shop?</a> This is a carry over from eCommerce, where digital customers are used to being bombarded with video, interactive games, social media links and more as the shop. </p> <p>Kiosks are a great way to carry this into brick-and-mortar premises. With a touchscreen and an internet connection, anything is possible. You can make branded YouTube clips available at the touch of a button. Or give customers the option of playing a quick game while they wait.</p> <p>Digital media is also great for presenting useful information in fun ways. So the information hub and entertainment sides can go hand in hand. Videos are great for this again. Or, thinking futuristically, you could have AI avatars taking customers on interactive virtual tours of your business, answering questions and letting users focus on things they most want to learn about.</p> <p>Thinking a little further ahead again, what about VR headsets that allow customers to step into an immersive virtual world?</p> <p><strong>If you’re interested in learning more about how to get the most value from kiosks in your business, why not <a href="https://oxhoo.com/en/contactus/">contact our experienced and friendly team</a> to find out how we can help you.</strong></p> <p>L’article <a href="https://oxhoo.com/en/thinking-outside-of-the-box-on-kiosk-use/">Thinking Outside of the Box On Kiosk Use</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>Four Use Cases for Smart Service Robots</title> <link>https://oxhoo.com/en/four-use-cases-for-smart-service-robots/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Fri, 25 Oct 2024 11:09:27 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10183</guid> <description><![CDATA[<p>Human beings have been imagining what the world would be like if robots could serve us for well over 100 years. Many of the science fiction writers of old might be surprised to learn that, as we approach the end of the first quarter of the 21st century, that has yet to become a day-to-day […]</p> <p>L’article <a href="https://oxhoo.com/en/four-use-cases-for-smart-service-robots/">Four Use Cases for Smart Service Robots</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>Human beings have been imagining what the world would be like if robots could serve us for well over 100 years. Many of the science fiction writers of old might be surprised to learn that, as we approach the end of the first quarter of the 21st century, that has yet to become a day-to-day reality.</p> <p>Yet that is starting to change. Recent advances in technology, such as so-called <a href="https://pmc.ncbi.nlm.nih.gov/articles/PMC8884063/" target="_blank" rel="noreferrer noopener">‘markerless’ motion systems</a> which allow robots to navigate independently without pre-installed tracks/markers, are making the use of robots more viable in many more situations.</p> <p>Most significantly, greater autonomy is allowing robotics to break out of industrial applications, where it has been a familiar sight for several decades, and start to make an impression on service industries.</p> <p>Service robots are defined as those <a href="https://ifr.org/service-robots" target="_blank" rel="noreferrer noopener">“that perform useful tasks for humans and equipment”</a> with a degree of operational autonomy. It’s a fast-growing market, forecast to witness a huge <a href="https://www.gminsights.com/industry-analysis/service-robotics-market-size" target="_blank" rel="noreferrer noopener">CAGR of 25% over the period 2023 to 2032</a>. It’s already a large and varied market with many different use cases, and many more are expected to emerge over the coming years.</p> <p>Here are four examples of where service robots can make a difference to your business, today.</p> <h2 class="wp-block-heading" id="h-food-service"><a></a>Food service</h2> <p>Service robots are the ideal companion for making food delivery from kitchen to table quicker, more efficient and less time-consuming. Simply by entering the destination table, which with the latest AI voice interfaces can be done by telling the robot a table number, service robots adapted for food service can be loaded with more meals than a single person can carry. They can even be programmed to announce the dishes on arrival! Food service robots make an ideal labour-saving addition to large restaurants and especially to large-scale catering events like weddings, award dinners and conferences.</p> <h2 class="wp-block-heading" id="h-guest-services"><a></a>Guest services</h2> <p>In hotels, robots can be used to take on the bellhop role, picking up guest’s luggage when they arrive and transporting it to their room. They can also be used for room service, with specially designed multi-compartment chassis able to deliver to several rooms at a time, or keep meals warm and drinks cold. As for navigating multi-storey complexes, that’s no problem at all, with modern IoT integrations ensuring robots can navigate lifts without trouble.</p> <h2 class="wp-block-heading" id="h-cleaning"><a></a>Cleaning</h2> <p>Perhaps one of the best-known uses for service robots to date is as automated cleaning machines. Domestic versions such as robotic vacuum cleaners are already popular. Larger multi-function commercial models are a rising trend.</p> <h2 class="wp-block-heading" id="h-stock-control"><a></a>Stock control</h2> <p>Robots have been used to move heavy goods around factories and warehouses for many years, with modern AI-powered picking robots made famous more recently by the likes of Amazon. Smaller versions can be deployed to assist with stock control in retail. Integration with POS and inventory management systems can alert robots when certain items are running low on shelf, they can then drive themselves to the right place in the stock room ready for loading, and safely carry items in bulk out to the shop floor.</p> <p><strong>Oxhoo has partnered with award-winning service robotics pioneer Keenon to add a brand new dimension to our customer service hardware offer. Check out the <a href="https://oxhoo.com/en/robots-2/">range of products</a> we stock for catering, hotel, cleaning and logistics purposes, or <a href="https://oxhoo.com/en/contactus/">contact our team</a> to find out more. </strong></p> <p>L’article <a href="https://oxhoo.com/en/four-use-cases-for-smart-service-robots/">Four Use Cases for Smart Service Robots</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> <item> <title>5 Reasons To Choose Oxhoo For Retail POS Solutions</title> <link>https://oxhoo.com/en/5-reasons-to-choose-oxhoo-for-retail-pos-solutions/</link> <dc:creator><![CDATA[Sarah Appleby]]></dc:creator> <pubDate>Mon, 14 Oct 2024 18:02:32 +0000</pubDate> <category><![CDATA[Insights]]></category> <guid isPermaLink="false">https://oxhoo.com/?p=10175</guid> <description><![CDATA[<p>In the fast-paced world of retail, having the right Point of Sale (POS) system can make all the difference in delivering a seamless customer experience and ensuring smooth operations. At Oxhoo, we specialise in providing high-quality POS solutions tailored to the specific needs of retailers. Here’s why choosing Oxhoo for your retail POS needs is […]</p> <p>L’article <a href="https://oxhoo.com/en/5-reasons-to-choose-oxhoo-for-retail-pos-solutions/">5 Reasons To Choose Oxhoo For Retail POS Solutions</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></description> <content:encoded><![CDATA[ <p>In the fast-paced world of retail, having the right Point of Sale (POS) system can make all the difference in delivering a seamless customer experience and ensuring smooth operations. At Oxhoo, we specialise in providing high-quality POS solutions tailored to the specific needs of retailers. Here’s why choosing Oxhoo for your retail POS needs is a smart decision.</p> <h2 class="wp-block-heading">1. Sleek, Stylish, and Robust Design</h2> <p>Your POS system is not just a functional tool; it’s part of the customer experience. That’s why Oxhoo POS systems are designed to be both sleek and stylish, seamlessly integrating into any retail environment. Whether you’re running a boutique shop or a bustling supermarket, our POS systems offer modern aesthetics without compromising on performance. Plus, every system is built to withstand the rigors of daily use, ensuring reliability even in the busiest of stores. To give you added peace of mind, all of our POS systems come with a comprehensive 5-year warranty.</p> <h2 class="wp-block-heading">2. Locally Stocked Hardware for Fast Delivery</h2> <p>In retail, time is money, and we understand how important it is to have your POS hardware ready and operational as quickly as possible. With offices in the UK and France, we are strategically positioned to deliver hardware across Europe in just a few days. Our local stock allows us to preload your POS systems with your customised software configuration (gold build) before dispatch, ensuring you can hit the ground running the moment your hardware arrives. Fast, efficient, and tailored to your needs—that’s the Oxhoo promise.</p> <h2 class="wp-block-heading">3. Added Peace of Mind with Onsite Maintenance</h2> <p>Unexpected issues can happen, but with Oxhoo, you’re never left alone to deal with them. Through our extensive partner network, we offer flexible onsite maintenance contracts designed to suit your specific requirements. Whether you need same-day or next-day support, our engineers are on hand to resolve any issues with your Oxhoo hardware. Rest assured that your operations will stay on track with minimal downtime.</p> <h2 class="wp-block-heading">4. Expert Technical Support, Just a Phone Call Away</h2> <p>Running a retail business comes with plenty of challenges, but resolving technical issues shouldn’t be one of them. At Oxhoo, we provide friendly and efficient technical support that’s just a phone call away. Whether you have questions about your POS system or need troubleshooting assistance, our expert team is here to help. Quick, responsive, and knowledgeable support is what sets us apart from the competition.</p> <h2 class="wp-block-heading">5. Global Supply and Support Capabilities</h2> <p>With a strong presence in the UK and France and a global partner network, Oxhoo is uniquely positioned to supply and support your retail POS hardware on a global scale. Whether you’re expanding your operations to new markets or require consistent hardware and support across multiple locations, we’ve got you covered. Our international reach ensures you receive the same high level of service and support, no matter where you operate.</p> <p><strong>In summary, Oxhoo offers a complete retail POS solution that combines style, performance, and peace of mind. With fast delivery, flexible support options, and a global reach, we are the ideal partner for retailers looking to enhance their point-of-sale experience. Ready to upgrade your retail operations? <a href="https://oxhoo.com/en/contactus/">Get in touch</a> with Oxhoo today!</strong></p> <p>L’article <a href="https://oxhoo.com/en/5-reasons-to-choose-oxhoo-for-retail-pos-solutions/">5 Reasons To Choose Oxhoo For Retail POS Solutions</a> est apparu en premier sur <a href="https://oxhoo.com/en">OXHOO - Creating innovative solutions</a>.</p> ]]></content:encoded> </item> </channel> </rss>