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w-100"><div class="arc-ad | d-flex flex-column ad-type-flex-leaderboard ad-flex-leaderboard include-disclaimer justify-content-center text-center"><div class="arc-ad-wrapper |"><div id="ad-HSbW3T3Jyzysg7VK2eRdkt5hCNkYSm-xCNRUiBaVAmaTOkiAj4" class="wsfa/web/news/investigate arcad py-2 mt-3 mb-3"></div></div></div></section><div class="container-xl"><div class="row"><section class="top-wrapped | col-12"></section><div class="col-12 d-flex flex-column flex-lg-row w-100"><div class="article-content-container | flex-lg-fill mr-lg-3"><section class="header | w-100"></section><section class="body | w-100"><div class="article-body | article w-100"><figure class="media-item | figure media-item-image article-image w-100"><div class="figure-wrapper img-wrapper figure-img"><img class="figure-img img-fluid mx-auto d-block" alt="Call for Action" loading="lazy" src="https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/QZ6PNDPMLRCQ3K256VD4TZCHRQ.jpg?auth=d09dc5a9b0b61c4f16f973b2b48428daf0e81edebceb55f4a58debde314a367e&width=980&height=90&smart=true" width="980" height="90" srcSet="https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/QZ6PNDPMLRCQ3K256VD4TZCHRQ.jpg?auth=d09dc5a9b0b61c4f16f973b2b48428daf0e81edebceb55f4a58debde314a367e&width=540&height=49&smart=true 540w, https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/QZ6PNDPMLRCQ3K256VD4TZCHRQ.jpg?auth=d09dc5a9b0b61c4f16f973b2b48428daf0e81edebceb55f4a58debde314a367e&width=720&height=66&smart=true 720w, https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/QZ6PNDPMLRCQ3K256VD4TZCHRQ.jpg?auth=d09dc5a9b0b61c4f16f973b2b48428daf0e81edebceb55f4a58debde314a367e&width=980&height=90&smart=true 980w, https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/QZ6PNDPMLRCQ3K256VD4TZCHRQ.jpg?auth=d09dc5a9b0b61c4f16f973b2b48428daf0e81edebceb55f4a58debde314a367e&width=1300&height=119&smart=true 1300w"/></div><figcaption class="figure-caption mt-1 px-1"><span class="caption-text">Call for Action</span><span class="caption-credit">(Source: WSFA 12 News)</span></figcaption></figure><p class="text | article-text">WSFA 12 news is entering a new partnership with Call for Action to help you solve your problems. It鈥檚 a non-profit network of consumer hotlines that work similar to the WSFA 12 Defenders Phone Banks we鈥檝e done in the past.</p><p class="text | article-text">If you feel that your consumer rights have been violated, our Montgomery phone bank is available to take your calls Tuesdays, Wednesdays and Thursdays from 10 a.m. to 2 p.m. You can reach the Call for Action team by calling 888-220-2001. If you prefer to file a complaint online instead, you may do so at the link below.</p><p class="text | article-text">You make the call and our team of trained volunteers works to get you answers. It鈥檚 that simple!</p><h3 class="header | article-header w-100"><a href="https://cfadatabase.org/cfa/submit-a-complaint.aspx" target="_blank"><u><b>Fill out this form</b></u></a> to file a complaint with Call For Action.</h3><h3 class="header | article-header w-100"><a href="https://www.wsfa.com/2022/05/05/call-action-fill-out-this-form-volunteer/" target="_blank"><u><b>Fill out this form</b></u></a> to volunteer with Call For Action.</h3><p class="text | article-text"><b>Looking to volunteer? We鈥檙e looking for those too!</b></p><p class="text | article-text">For years WSFA 12 News Defenders has worked to solve your problems. Now, if you鈥檇 like to help make a difference in our community, you have a chance to be part of our new Call For Action team.</p><p class="text | article-text">You can volunteer as little as one day a week, and Call For Action provides software and mediation training. If you are interested in volunteering and want more information, call 1-800-647-1756 for more information, and <a href="https://www.wsfa.com/2022/03/01/call-action-needs-volunteers-help-consumers-find-resolutions/" target="_blank"><u><b>read more here</b></u></a><u><b>.</b></u></p><p class="text | article-text"><u><b>Here are some frequently asked questions about Call For Action:</b></u></p><p class="text | article-text">The Call For Action office is staffed entirely by dedicated volunteers.</p><p class="text | article-text"><b>Why do we need volunteers?</b></p><p class="text | article-text">Volunteers are needed to help resolve consumer complaints, either by mediation or referral.</p><p class="text | article-text"><b>What does it take to be a CFA volunteer?</b></p><p class="text | article-text">The most important qualification is a sincere desire to help people resolve consumer problems they have been unable to resolve themselves. You need to be available from 10 a.m. to 3 p.m. on the same day each week to come in and volunteer. We ask that you make a one-year commitment to the program, and participants must be at least 18 years old.</p><p class="text | article-text"><b>Do you provide training?</b></p><p class="text | article-text">Yes. Our development team provides the training necessary to become a volunteer professional.</p><p class="text | article-text"><b>What kind of people usually volunteer for CFA?</b></p><p class="text | article-text">All kinds: retired professionals, teachers, lawyers, former CEOs, engineers, homemakers, pharmacists, secretaries, government employees, and writers. People just like you!</p><p class="text | article-text"><b>How much time would I need to spend each week?</b></p><p class="text | article-text">Volunteers devote a few hours, one day a week, usually from 10 a.m. to 3 p.m.</p><p class="text | article-text"><b>Where is the office?</b></p><p class="text | article-text">445 Dexter Avenue Suite 7000, Montgomery, AL, 36104</p><p class="text | article-text">Please be aware that there are no opportunities for paid employment with the station or with Call For Action. This is a volunteer opportunity.</p><figure class="media-item | figure video | media-item-video pb-3 w-100" data-video-asset="dfdc19b2-666e-4544-98e6-c25a766fbb36"><div class="figure-wrapper img-wrapper figure-img mb-0 position-relative"><script type="application/ld+json" data-schema="VideoObject">{ "@context": "https://schema.org", "@type": "VideoObject", "name": "Call for Action Montgomery phone bank taking your calls", "description": "If you feel that your consumer rights have been violated, our Montgomery phone bank is available to take your calls Tuesdays, Wednesdays and Thursdays!", "thumbnailUrl": "https://gray-wsfa-prod.gtv-cdn.com/resizer/v2/https%3A%2F%2Fdo0bihdskp9dy.cloudfront.net%2F06-20-2024%2Ft_4ec3378946264f20a09c21beda12a3e5_name_file_1280x720_2000_v3_1_.jpg?auth=4cf69adda1b5e989e6eda32532951e57c279e61eacf98ea4adff5a289c054eb0&width=1920&height=1080&smart=true", "uploadDate": "2024-06-20T22:57:36Z", "duration": "P0Y0M0DT0H4M29S", "contentUrl": 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It鈥檚 a non-profit network of consumer hotlines that work similar to the WSFA 12 Defenders Phone Banks we鈥檝e done in the past."},{"_id":"MDUC4HHCGVCIFD6UBFU7TKEGFM","type":"text","additional_properties":{"_id":1657855578258},"content":"If you feel that your consumer rights have been violated, our Montgomery phone bank is available to take your calls Tuesdays, Wednesdays and Thursdays from 10 a.m. to 2 p.m. You can reach the Call for Action team by calling 888-220-2001. If you prefer to file a complaint online instead, you may do so at the link below."},{"_id":"7HADJGSMXNACNNXV4NVFLTYXYQ","type":"text","additional_properties":{"_id":1657855578259},"content":"You make the call and our team of trained volunteers works to get you answers. It鈥檚 that simple!"},{"_id":"6UV37V3IWJAPJAMOM5KWB5DOUM","type":"header","level":3,"additional_properties":{"_id":1651274752385},"content":"<a href=\"https://cfadatabase.org/cfa/submit-a-complaint.aspx\" target=\"_blank\"><u><b>Fill out this form</b></u></a> to file a complaint with Call For Action."},{"_id":"767XK4V4VVBCZO4BDTZCU77WSI","type":"header","level":3,"additional_properties":{"_id":1651778587697},"content":"<a href=\"https://www.wsfa.com/2022/05/05/call-action-fill-out-this-form-volunteer/\" target=\"_blank\"><u><b>Fill out this form</b></u></a> to volunteer with Call For Action."},{"_id":"SSAABDGQZVCSFCCDE5JQUUX5WQ","type":"text","additional_properties":{"_id":1658327638825},"content":"<b>Looking to volunteer? We鈥檙e looking for those too!</b>"},{"_id":"WURTXHNLTNCBXDYKXYQ5V75NS4","type":"text","additional_properties":{"_id":1651274752388},"content":"For years WSFA 12 News Defenders has worked to solve your problems. Now, if you鈥檇 like to help make a difference in our community, you have a chance to be part of our new Call For Action team."},{"_id":"V2MU5S653FDPNBKRXP2GDUXWJE","type":"text","additional_properties":{"_id":1640119120676},"content":"You can volunteer as little as one day a week, and Call For Action provides software and mediation training. If you are interested in volunteering and want more information, call 1-800-647-1756 for more information, and <a href=\"https://www.wsfa.com/2022/03/01/call-action-needs-volunteers-help-consumers-find-resolutions/\" target=\"_blank\"><u><b>read more here</b></u></a><u><b>.</b></u>"},{"_id":"MXNS5JRCZBGS3NDXE6JFLDSGOA","type":"text","additional_properties":{"_id":1640120374578},"content":"<u><b>Here are some frequently asked questions about Call For Action:</b></u>"},{"_id":"7A3OMJN7CVADFOZ6SFGQS6BJIM","type":"text","additional_properties":{"_id":1640119120679},"content":"The Call For Action office is staffed entirely by dedicated volunteers."},{"_id":"ZH37IAVVKVG7HOPLAMON3BRQVM","type":"text","additional_properties":{"_id":1640119120680},"content":"<b>Why do we need volunteers?</b>"},{"_id":"U3W4EEYAVRCKJH335SZ77ITVZM","type":"text","additional_properties":{"_id":1640119120681},"content":"Volunteers are needed to help resolve consumer complaints, either by mediation or referral."},{"_id":"B6SGCVTE5VFQZBCQUOGEDTJLLU","type":"text","additional_properties":{"_id":1640119120682},"content":"<b>What does it take to be a CFA volunteer?</b>"},{"_id":"YWW7CYW55RAC3JJJCHOBB5K73Y","type":"text","additional_properties":{"_id":1640119120683},"content":"The most important qualification is a sincere desire to help people resolve consumer problems they have been unable to resolve themselves. You need to be available from 10 a.m. to 3 p.m. on the same day each week to come in and volunteer. We ask that you make a one-year commitment to the program, and participants must be at least 18 years old."},{"_id":"YAOYIUUJBZCUTFQZDDRUAXZTQQ","type":"text","additional_properties":{"_id":1640119120684},"content":"<b>Do you provide training?</b>"},{"_id":"25CJUNOGUZBJ7AVYAB7LDBZ5IU","type":"text","additional_properties":{"_id":1640119120685},"content":"Yes. Our development team provides the training necessary to become a volunteer professional."},{"_id":"BULACZ2BBZFS5AT2TVZYDDOXIE","type":"text","additional_properties":{"_id":1640119120686},"content":"<b>What kind of people usually volunteer for CFA?</b>"},{"_id":"CPHG25UHBNHIRKUWFJ7RS64E6U","type":"text","additional_properties":{"_id":1640119120687},"content":"All kinds: retired professionals, teachers, lawyers, former CEOs, engineers, homemakers, pharmacists, secretaries, government employees, and writers. People just like you!"},{"_id":"ULJHCFL64FGUJFZRBHQ6WPJZCI","type":"text","additional_properties":{"_id":1640119120688},"content":"<b>How much time would I need to spend each week?</b>"},{"_id":"LPM7YDLOIFHGNFVLTLN2KQ2OUM","type":"text","additional_properties":{"_id":1640119120689},"content":"Volunteers devote a few hours, one day a week, usually from 10 a.m. to 3 p.m."},{"_id":"EMCDOEDQO5B5PJMRELB5JP4E5E","type":"text","additional_properties":{"_id":1640119120690},"content":"<b>Where is the office?</b>"},{"_id":"RS75EQ5O55BQ7AXV6BPPOW3TDA","type":"text","additional_properties":{"_id":1640119120691},"content":"445 Dexter Avenue Suite 7000, Montgomery, AL, 36104"},{"_id":"WML2QNDIKZGIJIMVAXCHEMZHDY","type":"text","additional_properties":{"_id":1640119120692},"content":"Please be aware that there are no opportunities for paid employment with the station or with Call For Action. 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