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data-tracking-role="content-navigation" href="/art-and-tech"><div class="flex items-center cursor-pointer group"><span class="shadow-link transition-all duration-default group-hover:text-red-900 group-hover:shadow-underline pointer-events-none whitespace-nowrap">Technology</span></div></a></div><div class="content-nav-item font-sans-regular text-base leading-snug py-xs sm:py-0 flex justify-start select-none"><a data-tracking-role="content-navigation" href="/adventures-with-van-gogh"><div class="flex items-center cursor-pointer group"><span class="shadow-link transition-all duration-default group-hover:text-red-900 group-hover:shadow-underline pointer-events-none whitespace-nowrap">Adventures with Van Gogh</span></div></a></div></div><div class="w-col-1 opacity-0"><div class="flex justify-end items-center gap-md md:gap-base"><div class=""><div class="nav-item font-sans-regular text-base leading-snug pt-xs sm:py-0 flex justify-start select-none"><div class="flex items-center cursor-pointer group"><span class="block w-4 ltr:mr-xs rtl:ml-xs mb-xs pointer-events-none mt-px"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 24" x="0px" y="0px"><g><circle cx="11" cy="11" r="8"></circle><line x1="21" x2="16.65" y1="21" y2="16.65"></line></g></svg></span><span class="shadow-link transition-all duration-default group-hover:text-red-900 group-hover:shadow-underline pointer-events-none">Search</span></div></div></div><div class="hidden" style="position:fixed;left:0;top:0"><div class="ltr:-mr-base rtl:-ml-base py-md px-base bg-gray-50 w-col-2 shadow-md"><form class="flex items-center" action="."><input class="font-sans-regular text-lg leading-none w-full h-12 ltr:mr-md rtl:ml-md px-md py-sm rounded-none bg-white appearance-none outline-none placeholder-shown:text-gray-300 hover:text-gray-500 focus:text-gray-900 focus:outline-none" spellcheck="false" placeholder="Search for articles and topics" type="search" value=""/><button class="font-sans-regular text-lg h-10 px-xl transition-colors duration-default bg-gray-900 text-white disabled:bg-gray-300 hover:bg-gray-700" type="submit">Search</button></form></div></div></div></div><div class="ltr:ml-md rtl:mr-md block sm:hidden hidden"><div class="relative w-6 h-6 cursor-pointer text-gray-900 hover:text-red-900 group"><span class="absolute w-full h-px left-0 block bg-current duration-default origin-center top-1"></span><span class="absolute w-full h-px left-0 block bg-current duration-default origin-center top-1/2"></span><span class="absolute w-full h-px left-0 block bg-current duration-default origin-center bottom-1"></span></div></div></div></div></div></div><div class="container pt-xl lg:pt-2xl"><div class="w-full max-w-col-3 xl:max-w-col-3-xl mx-auto mb-2xl" itemProp="articleBody"><div><h2 class="font-text-narrow-medium text-2xl leading-tighter tracking-wide mb-md">Frequently Asked Questions</h2><h3 class="font-text-narrow-medium text-xl leading-tighter tracking-wide mb-md">Technical Support</h3><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">When I try to log-in the system does not recognise my email address and displays the message “User does not exist“. </h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Please be aware that our system is case-sensitive. Kindly double check that your email is entered accurately, matching the case used during the sign-up process. If the error persists, or you’re not sure which email address you used to register when you signed up, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=User%20doesn't%20exist">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">“User doesn’t exist” </em>and the following information:</p><ul class="ltr:ml-lg rtl:mr-lg mb-lg text-black last:mb-0 font-text-light text-lg leading-normal tracking-wide list-circle list-disc"><li>What username have you used?</li><li>Are you using the App or website?</li><li>Which version of your operating system are you using (iOS/Windows/Android)</li><li>What device are you using?</li></ul><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">When I try to log-in I see the error message “Wrong Username or password”.</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Please check the spelling of your password carefully. If you’ve used copy and paste, please avoid copying any additional characters, including spaces. If the error persists, try resetting your password using the following link – <strong class="font-text-medium">“<a class="transition-colors duration-default shadow-externalLink hover:text-blue-900" href="https://profile.theartnewspaper.com/forgot-password" target="_blank">Forgot password<span class="inline-block text-blue-900" style="height:0.6em;margin-left:0.2em;width:0.6em"><svg class="" fill="currentColor" stroke="none" stroke-linecap="round" stroke-linejoin="round" viewBox="0 0 24 24" x="0px" y="0px"><g><path d="M22.8,0h-7.6c-0.6,0-1.1,0.5-1.1,1.1s0.5,1.1,1.1,1.1h5.1L9.4,13.1c-0.4,0.4-0.4,1.1,0,1.6c0.2,0.2,0.5,0.3,0.8,0.3s0.6-0.1,0.8-0.3L21.7,3.9v4.8c0,0.6,0.5,1.1,1.1,1.1S24,9.4,24,8.8V1.1C24,0.5,23.5,0,22.8,0z"></path><path d="M19,11.2c-0.6,0-1.1,0.5-1.1,1.1V21c0,0.4-0.3,0.7-0.7,0.7H3c-0.4,0-0.7-0.3-0.7-0.7V6.9c0-0.4,0.3-0.7,0.7-0.7h8.8c0.6,0,1.1-0.5,1.1-1.1s-0.5-1.1-1.1-1.1H3c-1.6,0-3,1.3-3,3V21c0,1.6,1.3,3,3,3h14.1c1.6,0,3-1.3,3-3v-8.8C20.1,11.7,19.6,11.2,19,11.2z"></path></g></svg></span></a>”</strong>. If you’re still unable to log in despite following these steps, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Wrong%20password">customercare@theartnewspaper.com</a> with the subject line “Wrong password” and the following information:</p><ul class="ltr:ml-lg rtl:mr-lg mb-lg text-black last:mb-0 font-text-light text-lg leading-normal tracking-wide list-circle list-disc"><li>What username have you used?</li><li>Are you using the App or website?</li><li>Which version of your operating system are you using (iOS/Windows/Android)</li><li>What device are you using?</li></ul><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">The ‘Log in’ button isn’t working. </h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If after entering the username and the password, the login button remains inactive, try entering the password again manually. Hover over the login button and click on it, even if it still appears to be light grey.<br/></p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If the error persists, clear your cache and cookies only for The Art Newspaper website and try logging in again. Please see the <a class="transition-colors duration-default shadow-externalLink hover:text-blue-900" href="https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop" target="_blank"><strong class="font-text-medium">attached link</strong><span class="inline-block text-blue-900" style="height:0.6em;margin-left:0.2em;width:0.6em"><svg class="" fill="currentColor" stroke="none" stroke-linecap="round" stroke-linejoin="round" viewBox="0 0 24 24" x="0px" y="0px"><g><path d="M22.8,0h-7.6c-0.6,0-1.1,0.5-1.1,1.1s0.5,1.1,1.1,1.1h5.1L9.4,13.1c-0.4,0.4-0.4,1.1,0,1.6c0.2,0.2,0.5,0.3,0.8,0.3s0.6-0.1,0.8-0.3L21.7,3.9v4.8c0,0.6,0.5,1.1,1.1,1.1S24,9.4,24,8.8V1.1C24,0.5,23.5,0,22.8,0z"></path><path d="M19,11.2c-0.6,0-1.1,0.5-1.1,1.1V21c0,0.4-0.3,0.7-0.7,0.7H3c-0.4,0-0.7-0.3-0.7-0.7V6.9c0-0.4,0.3-0.7,0.7-0.7h8.8c0.6,0,1.1-0.5,1.1-1.1s-0.5-1.1-1.1-1.1H3c-1.6,0-3,1.3-3,3V21c0,1.6,1.3,3,3,3h14.1c1.6,0,3-1.3,3-3v-8.8C20.1,11.7,19.6,11.2,19,11.2z"></path></g></svg></span></a> for instructions on how to clear your cache and cookies.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">I am a subscriber but I am seeing an error message telling me I have reached my free article limit. </h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Ensure you’re correctly logged in to your account. If the error persists, please send us an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Limit%20of%20Articles">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">"Limit of Articles"</em> and indicate your subscription type (print or digital), what device you are using (desktop, iPad etc) and browser (Chrome, Safari, Firefox). If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">I can’t access the ePapers.</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you see the error message ‘xml file does not appear’ or if you simply cannot access the ePaper section, try clearing your browsing data showing the following address - <a class="transition-colors duration-default shadow-externalLink hover:text-blue-900" href="http://epaper.theartnewspaper.com/" target="_blank">http://epaper.theartnewspaper.com/<span class="inline-block text-blue-900" style="height:0.6em;margin-left:0.2em;width:0.6em"><svg class="" fill="currentColor" stroke="none" stroke-linecap="round" stroke-linejoin="round" viewBox="0 0 24 24" x="0px" y="0px"><g><path d="M22.8,0h-7.6c-0.6,0-1.1,0.5-1.1,1.1s0.5,1.1,1.1,1.1h5.1L9.4,13.1c-0.4,0.4-0.4,1.1,0,1.6c0.2,0.2,0.5,0.3,0.8,0.3s0.6-0.1,0.8-0.3L21.7,3.9v4.8c0,0.6,0.5,1.1,1.1,1.1S24,9.4,24,8.8V1.1C24,0.5,23.5,0,22.8,0z"></path><path d="M19,11.2c-0.6,0-1.1,0.5-1.1,1.1V21c0,0.4-0.3,0.7-0.7,0.7H3c-0.4,0-0.7-0.3-0.7-0.7V6.9c0-0.4,0.3-0.7,0.7-0.7h8.8c0.6,0,1.1-0.5,1.1-1.1s-0.5-1.1-1.1-1.1H3c-1.6,0-3,1.3-3,3V21c0,1.6,1.3,3,3,3h14.1c1.6,0,3-1.3,3-3v-8.8C20.1,11.7,19.6,11.2,19,11.2z"></path></g></svg></span></a> and retry the ePaper section.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">Issues with The Art Newspaper app.</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you’ve subscribed via The Art Newspaper app and are experiencing any issues with your payment or would like to update your billing information, please contact Apple Support (iOS) or the Google Play Help Centre (Android).</p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">For any technical issues with the app, please contact us via <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesl.com?subject=App%20issue">support@theartnewspaper.zendesl.com</a>.</p></div></div></div><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text"> </p><h3 class="font-text-narrow-medium text-xl leading-tighter tracking-wide mb-md">Personal Account Support</h3><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How do I change or reset my password?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To change your password click on Profile (either to the right or beneath the Art Newspaper logo at the top of the website), click on your email address and then click <a class="transition-colors duration-default shadow-externalLink hover:text-blue-900" href="https://profile.theartnewspaper.com/forgot-password" target="_blank">“Change Password”<span class="inline-block text-blue-900" style="height:0.6em;margin-left:0.2em;width:0.6em"><svg class="" fill="currentColor" stroke="none" stroke-linecap="round" stroke-linejoin="round" viewBox="0 0 24 24" x="0px" y="0px"><g><path d="M22.8,0h-7.6c-0.6,0-1.1,0.5-1.1,1.1s0.5,1.1,1.1,1.1h5.1L9.4,13.1c-0.4,0.4-0.4,1.1,0,1.6c0.2,0.2,0.5,0.3,0.8,0.3s0.6-0.1,0.8-0.3L21.7,3.9v4.8c0,0.6,0.5,1.1,1.1,1.1S24,9.4,24,8.8V1.1C24,0.5,23.5,0,22.8,0z"></path><path d="M19,11.2c-0.6,0-1.1,0.5-1.1,1.1V21c0,0.4-0.3,0.7-0.7,0.7H3c-0.4,0-0.7-0.3-0.7-0.7V6.9c0-0.4,0.3-0.7,0.7-0.7h8.8c0.6,0,1.1-0.5,1.1-1.1s-0.5-1.1-1.1-1.1H3c-1.6,0-3,1.3-3,3V21c0,1.6,1.3,3,3,3h14.1c1.6,0,3-1.3,3-3v-8.8C20.1,11.7,19.6,11.2,19,11.2z"></path></g></svg></span></a>. You will then be sent an email with a link to enable you to set a new password.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How do I change my email address?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To change your email address, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Email%20Address">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">“Email Address”.</em> If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How do I change payment information?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To update your payment information, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Payment%20Information">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">“Payment Information”</em>. If you have it to hand please include your Art Newspaper account number in your email. A member of our customer team will contact you to enable you to change your details.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How do I update my delivery address?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To update your delivery address, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Delivery%20Address">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">“Delivery Address”. </em>If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">Can I update my subscription package?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text"><strong class="font-text-medium">If you’d like to update</strong> your subscription package, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Update%20Subscription">customercare@theartnewspaper.com</a> with the subject line “<em class="font-text-light-italic italic">Update Subscription” </em>If you have it to hand please include your Art Newspaper account number in your email.</p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text"><strong class="font-text-medium">If you wish to cancel</strong>, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Cancel%20Subscription">customercare@theartnewspaper.com</a> with the subject line <em class="font-text-light-italic italic">“Cancel Subscription”. </em>If you have it to hand please include your Art Newspaper account number in your email.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How do I get a payment receipt?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To get a payment receipt for your Print & Digital subscription, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Payment%20Receipt">customercare@theartnewspaper.com</a> with subject line “Payment receipt”.</p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text"><br/></p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">To get a payment receipt for your digital-only subscription, please send an email to s<a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesk.com?subject=Payment%20Receipt">upport@theartnewspaper.zendesk.com</a> with subject line “Payment receipt”.</p></div></div></div><div class="pt-accordion bg-gray-50 p-md w-full first:border-t border-b border-red-900"><div class="flex justify-between items-start text-red-900 cursor-pointer py-sm"><h3 class="font-display-medium xs:text-xl text-lg leading-tighter select-none">How can I cancel my subscription?</h3><div class="xs:w-6 sm:h-4 w-4 mt-xs xs:mt-0 transition-transform duration-300 flex-shrink-0 rotate-0"><svg class="" fill="none" preserveAspectRatio="xMinYMin meet" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="1px" viewBox="0 0 24 16" x="0px" y="0px"><path d="M20 4L12 12L4 4" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"></path></svg></div></div><div class="overflow-hidden transition-all duration-100 opacity-0 max-h-0"><div class="font-text-light text-lg leading-normal tracking-wide"><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you’d like to either pause or cancel your subscription, please send an email to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesk.com?subject=Cancel%20subscription">support@theartnewspaper.zendesk.com</a> for Digital only users and to <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com?subject=Cancel%20subscription">customercare@theartnewspaper.com</a> with Print & Digital users. The subject line “Cancel subscription”.</p></div></div></div><h3 class="font-text-narrow-medium text-xl leading-tighter tracking-wide mb-md">Didn’t find your question?</h3><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">If you can’t find the answer to your query please contact our support team on <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesk.com">customercare@theartnewspaper.com</a> for issues relating to your print subscription or <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesk.com">support@theartnewspaper.zendesk.com</a> for digital subscribers.<br/></p><h3 class="font-text-narrow-medium text-xl leading-tighter tracking-wide mb-md">Subscription Queries - Print & Digital</h3><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Address: The Art Newspaper, Abacus 107-111 Fleet Street, London, EC4A 2AB</p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Email: <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:customercare@theartnewspaper.com">customercare@theartnewspaper.com</a></p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Tel: +44 (0) 208 955 7043</p><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text"></p><h3 class="font-text-narrow-medium text-xl leading-tighter tracking-wide mb-md">Subscription Queries - Digital Only</h3><p class="pt-dp-p font-text-light text-lg leading-normal tracking-wide mb-base last:mb-0" itemProp="text">Email: <a class="transition-all duration-default shadow-internalLink hover:text-red-900" href="mailto:support@theartnewspaper.zendesk.com">support@theartnewspaper.zendesk.com</a></p></div></div></div></div><div class="print-hidden"><div style="height:auto"><div class="ad-container" id="bottom" style="min-height:170px"></div></div><footer class="text-red-900 w-full mt-5xl bg-gray-50"><div class="container"><div><div class="pt-2xl sm:flex gap-gutter xl:gap-gutter-xl sm:justify-between"><div class="w-full max-w-col-2 xl:max-w-col-2-xl mb-xl sm:mb-0"><div class="font-sans-light text-lg leading-snug mb-xl">Subscribe to The Art Newspaper’s digital newsletter for your daily digest of essential news, views and analysis from the international art world delivered directly to your inbox.</div><div class="content-nav-item font-sans-regular text-base leading-snug py-xs sm:py-0 flex justify-start select-none"><a href="http://eepurl.com/bQmM05" rel="noopener" target="_blank" data-tracking-role="footer"><div class="flex items-center cursor-pointer group"><span class="block w-4 ltr:mr-xs 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