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data-token-time="1744027016"><noscript class="wpforms-error-noscript">Please enable JavaScript in your browser to complete this form.</noscript><div class="wpforms-field-container"><div id="wpforms-6111-field_4-container" class="wpforms-field wpforms-field-text" data-field-id="4"><label class="wpforms-field-label wpforms-label-hide" for="wpforms-6111-field_4">First name <span class="wpforms-required-label">*</span></label><input type="text" id="wpforms-6111-field_4" class="wpforms-field-medium wpforms-field-required" name="wpforms[fields][4]" placeholder="First name*" required></div><div id="wpforms-6111-field_1-container" class="wpforms-field wpforms-field-email wpforms-conditional-trigger" data-field-id="1"><label class="wpforms-field-label wpforms-label-hide" for="wpforms-6111-field_1">E-mail address <span class="wpforms-required-label">*</span></label><input type="email" id="wpforms-6111-field_1" class="wpforms-field-medium wpforms-field-required" name="wpforms[fields][1]" placeholder="E-mail address*" spellcheck="false" required></div><div id="wpforms-6111-field_2-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="2" style="display:none;"><div id="wpforms-6111-field_2"><div class="mkb-shortcode-container"> <div class="mkb-warning"> <div class="mkb-warning__icon"> <i class="fa fa-exclamation-triangle fa-lg"></i> </div> <div class="mkb-warning__content"> <strong>ATTENTION</strong>: Email addresses from @hotmail, @live, @outlook often block or mark our emails as spam! <br />If possible, do not use such an e-mail address.</div> </div> </div></div></div><div id="wpforms-6111-field_3-container" class="wpforms-field wpforms-field-payment-checkbox fancy-checkbox wpforms-conditional-trigger" data-field-id="3"><label class="wpforms-field-label wpforms-label-hide">Note E-mail address confirmed <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_3" class="wpforms-field-required"><li class="choice-1"><input type="checkbox" id="wpforms-6111-field_3_1" class="wpforms-payment-price" data-amount="1.00" name="wpforms[fields][3][]" value="1" required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_3_1">I confirm that it is possible to reply from the e-mail address provided.</label></li></ul><div class="wpforms-field-description"><span style="color:#FF0000;">We will only process requests from the original email address provided.<br />Responses from other addresses will create new tickets and will be closed. <br />Please do not change your email address during a ticket.</span></div></div><div id="wpforms-6111-field_8-container" class="wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic" data-field-id="8" style="display:none;"><label class="wpforms-field-label wpforms-label-hide" for="wpforms-6111-field_8">Topic <span class="wpforms-required-label">*</span></label><select id="wpforms-6111-field_8" class="wpforms-field-medium wpforms-field-required" name="wpforms[fields][8]" required="required"><option value="" class="placeholder" disabled selected='selected'>Choose topic*</option><option value="Account / Customer account" >Account / Customer account</option><option value="Feature request / Package request" >Feature request / Package request</option><option value="Invoice" >Invoice</option><option value="License" >License</option><option value="Method of payment" >Method of payment</option><option value="Order processing" >Order processing</option><option value="Questions before purchase" >Questions before purchase</option><option value="Technical issues" >Technical issues</option></select></div><div id="wpforms-6111-field_11-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="11" style="display:none;"><div id="wpforms-6111-field_11"><div class="mkb-shortcode-container"> <div class="mkb-tip"> <div class="mkb-tip__icon"> <i class="fa fa-lightbulb-o fa-lg"></i> </div> <div class="mkb-tip__content">Most questions on this topic are answered in the knowledge base at <a href="https://borlabs.io/kbtopic/account-orders/" target="_blank"><strong>Account & Orders</strong></a>.<br /><br /> In the <a href="https://service.borlabs.io/" target="_blank"><strong>customer portal</strong></a>, invoices can be viewed, payment methods updated and licenses removed from websites.</div> </div> </div></div></div><div id="wpforms-6111-field_9-container" class="wpforms-field wpforms-field-select wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger wpforms-field-select-style-classic" data-field-id="9" style="display:none;"><label class="wpforms-field-label wpforms-label-hide" for="wpforms-6111-field_9">Product <span class="wpforms-required-label">*</span></label><select id="wpforms-6111-field_9" class="wpforms-field-medium wpforms-field-required" name="wpforms[fields][9]" required="required"><option value="" class="placeholder" disabled selected='selected'>Choose product*</option><option value="Borlabs Cache" >Borlabs Cache</option><option value="Borlabs Cookie 3.0" >Borlabs Cookie 3.0</option><option value="Borlabs Cookie (2.x Legacy)" >Borlabs Cookie (2.x Legacy)</option><option value="Borlabs Opt-in for WPForms" >Borlabs Opt-in for WPForms</option></select></div><div id="wpforms-6111-field_14-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="14" style="display:none;"><div id="wpforms-6111-field_14"><div class="mkb-shortcode-container"> <div class="mkb-tip"> <div class="mkb-tip__icon"> <i class="fa fa-lightbulb-o fa-lg"></i> </div> <div class="mkb-tip__content">Most questions on this topic are answered in the knowledge base at <a href="https://borlabs.io/kbtopic/borlabs-cache/" target="_blank"><strong>Borlabs Cache</strong></a>.</div> </div> </div></div></div><div id="wpforms-6111-field_12-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="12" style="display:none;"><div id="wpforms-6111-field_12"><div class="mkb-shortcode-container"> <div class="mkb-tip"> <div class="mkb-tip__icon"> <i class="fa fa-lightbulb-o fa-lg"></i> </div> <div class="mkb-tip__content">Most questions on this topic are answered in the knowledge base at <a href="https://borlabs.io/kbtopic/borlabs-cookie/" target="_blank"><strong>Borlabs Cookie</strong></a>.</div> </div> </div></div></div><div id="wpforms-6111-field_13-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="13" style="display:none;"><div id="wpforms-6111-field_13"><div class="mkb-shortcode-container"> <div class="mkb-tip"> <div class="mkb-tip__icon"> <i class="fa fa-lightbulb-o fa-lg"></i> </div> <div class="mkb-tip__content">Please note that support for Borlabs Cookie (2.x Legacy) has been discontinued. We only offer support for the migration from Borlabs Cookie 2.x to 3.x. You can find all the information about the migration to 3.0 <a href="https://borlabs.io/kbtopic/borlabs-cookie-upgrade-2-3-to-3-2/"><strong>here</strong></a>.</div> </div> </div></div></div><div id="wpforms-6111-field_15-container" class="wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show" data-field-id="15" style="display:none;"><div id="wpforms-6111-field_15"><div class="mkb-shortcode-container"> <div class="mkb-tip"> <div class="mkb-tip__icon"> <i class="fa fa-lightbulb-o fa-lg"></i> </div> <div class="mkb-tip__content">Most questions on this topic are answered in the knowledge base at <a href="https://borlabs.io/kbtopic/borlabs-opt-in/" target="_blank"><strong>Borlabs Opt-in</strong></a>.</div> </div> </div></div></div><div id="wpforms-6111-field_16-container" class="wpforms-field wpforms-field-checkbox fancy-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger" data-field-id="16" style="display:none;"><label class="wpforms-field-label">Could your request be answered in the knowledge database? <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_16" class="wpforms-field-required"><li class="choice-1 depth-1"><input type="checkbox" id="wpforms-6111-field_16_1" name="wpforms[fields][16][]" value="No, my request could not be answered." required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_16_1">No, my request could not be answered.</label></li></ul></div><div id="wpforms-6111-field_17-container" class="wpforms-field wpforms-field-checkbox fancy-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger" data-field-id="17" style="display:none;"><label class="wpforms-field-label">Have the 10 "Quick Start" steps in the Borlabs Cookie 3.0 dashboard been completed? <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_17" class="wpforms-field-required"><li class="choice-1 depth-1"><input type="checkbox" id="wpforms-6111-field_17_1" name="wpforms[fields][17][]" value="Yes, all 10 points have been successfully completed." required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_17_1">Yes, all 10 points have been successfully completed.</label></li></ul></div><div id="wpforms-6111-field_20-container" class="wpforms-field wpforms-field-checkbox fancy-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger" data-field-id="20" style="display:none;"><label class="wpforms-field-label">Has a setup scan been performed and have all recommended packages been installed? <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_20" class="wpforms-field-required"><li class="choice-1 depth-1"><input type="checkbox" id="wpforms-6111-field_20_1" name="wpforms[fields][20][]" value="Yes, suggested packages have been installed." required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_20_1">Yes, suggested packages have been installed.</label></li></ul><div class="wpforms-field-description"><div class="mkb-shortcode-container"> <div class="mkb-warning"> <div class="mkb-warning__icon"> <i class="fa fa-exclamation-triangle fa-lg"></i> </div> <div class="mkb-warning__content">It is important that all packages of the scanner are installed, as they ensure compatibility, among other things. </div> </div> </div></div></div><div id="wpforms-6111-field_18-container" class="wpforms-field wpforms-field-checkbox fancy-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger" data-field-id="18" style="display:none;"><label class="wpforms-field-label">Has the caching system been deactivated and is it currently deactivated? <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_18" class="wpforms-field-required"><li class="choice-1 depth-1"><input type="checkbox" id="wpforms-6111-field_18_1" name="wpforms[fields][18][]" value="Yes, the caching system is deactivated / There is no caching system." required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_18_1">Yes, the caching system is deactivated / There is no caching system.</label></li></ul><div class="wpforms-field-description"><div class="mkb-shortcode-container"> <div class="mkb-warning"> <div class="mkb-warning__icon"> <i class="fa fa-exclamation-triangle fa-lg"></i> </div> <div class="mkb-warning__content">During the support case <strong>and</strong> during setup, caching systems must be deactivated.<br /><br />If problems only occur when the caching system is active, the cache may not have been deleted properly or the caching system may not have been configured correctly. See <a href="https://borlabs.io/kb/caching-and-optimization-systems/" target="_blank">Caching and optimization systems</a>. </div> </div> </div></div></div><div id="wpforms-6111-field_29-container" class="wpforms-field wpforms-field-checkbox fancy-checkbox wpforms-conditional-field wpforms-conditional-show wpforms-conditional-trigger" data-field-id="29" style="display:none;"><label class="wpforms-field-label">Is Borlabs Cookie on the latest version? <span class="wpforms-required-label">*</span></label><ul id="wpforms-6111-field_29" class="wpforms-field-required"><li class="choice-1 depth-1"><input type="checkbox" id="wpforms-6111-field_29_1" name="wpforms[fields][29][]" value="Yes, Borlabs Cookie is on the current version. <a target="_blank" href="https://borlabs.io/borlabs-cookie/changelog/">Which is the current version?</a>" required ><label class="wpforms-field-label-inline" for="wpforms-6111-field_29_1">Yes, Borlabs Cookie is on the current version. <a target="_blank" href="https://borlabs.io/borlabs-cookie/changelog/">Which is the current version?</a></label></li></ul><div class="wpforms-field-description"><div class="mkb-shortcode-container"> <div class="mkb-warning"> <div class="mkb-warning__icon"> <i class="fa fa-exclamation-triangle fa-lg"></i> </div> <div class="mkb-warning__content">Please do not create a ticket if you do not have the latest version installed. 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