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'8ae55969-c279-47f9-83f7-2c75be7c57be' }; </script> <div id="certification-expires" class="has-overflow-hidden has-default-focus"></div> <section id="certification-hero" class="hero hero-sm hero-image background-color-body-accent gradient-border-right gradient-border-body-accent margin-bottom-lg" style=" --hero-background-image-light: url('/en-us/learn/media/certifications/hero/cert_hero_light.png?branch=main'); --hero-background-image-dark: url('/en-us/learn/media/certifications/hero/cert_hero_dark.png?branch=main');"> <div class="hero-content"> <div class="margin-right-xs-tablet margin-bottom-xs"> <figure class="image is-64x64"> <img role="presentation" class="object-fit-contain" src="/en-us/media/learn/certification/badges/microsoft-certified-associate-badge.svg" alt="" data-linktype="absolute-path"> </figure> </div> <div> <p class="supertitle justify-content-space-between font-size-sm letter-spacing-wide text-transform-uppercase margin-bottom-xxs"> Certification </p> <h1 class="title is-2 is-responsive margin-bottom-xs">Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate</h1> <p class="color-text-subtle font-size-lg margin-bottom-xs"> Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force. </p> </div> </div> </section> <section id="certification-verifiable-credential" class="modular-content-container padding-inline-xs margin-bottom-lg" hidden=""> <div class="gradient-card"> <div class="gradient-card-content"> <p class="font-size-xs is-uppercase letter-spacing-wide">Congratulations</p> <p class="font-size-h6 font-size-h3-tablet font-weight-semibold"> You've earned this credential</p> <hr class="margin-block-sm"> <div class="columns align-items-center"> <div class="column"> <a id="certification-verifiable-credential-url" href="#" class="button button-filled button-primary is-fullwidth-mobile" data-linktype="self-bookmark">View my credential</a> </div> <div class="column is-narrow"> <div id="certification-sharing-links"></div> </div> </div> </div> </div> </section> <section id="certification-at-a-glance" class="modular-content-container padding-inline-xs margin-bottom-lg"> <div id="at-a-glance" class="padding-sm background-color-body-medium border-radius-lg"> <h2 class="title is-4 gradient-text-purple-blue display-inline-block has-line-height-reset"> At a glance </h2> <ul class="columns is-multiline"> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-dial-shape1" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Level </p> <div class="is-comma-delimited"> <a class="certification-browse-page-link" href="/en-us/credentials/browse/?levels=intermediate&credential_types=certification" data-linktype="absolute-path">Intermediate</a> </div> </div> </div> </li> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-product" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Product </p> <div class="is-comma-delimited"> <a class="certification-browse-page-link" href="/en-us/credentials/browse/?products=dynamics-365&credential_types=certification" data-linktype="absolute-path">Dynamics 365</a> </div> </div> </div> </li> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-contact" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Role </p> <div class="is-comma-delimited"> <a class="certification-browse-page-link" href="/en-us/credentials/browse/?roles=functional-consultant&credential_types=certification" data-linktype="absolute-path">Functional Consultant</a> </div> </div> </div> </li> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-text-document" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Subject </p> <div class="is-comma-delimited"> <a class="certification-browse-page-link" href="/en-us/credentials/browse/?subjects=business-applications&credential_types=certification" data-linktype="absolute-path">Business applications</a> </div> </div> </div> </li> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-repeat-all" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Renewal Frequency </p> <div class="is-comma-delimited"> <span class="">12 months</span> </div> </div> </div> </li> <li class=" column is-half"> <div class="media"> <div class="media-left"> <span class="icon"> <span class="docon docon-calendar" aria-hidden="true"></span> </span> </div> <div class="media-content"> <p class="is-capitalized font-weight-semibold"> Last Updated </p> <div class="is-comma-delimited"> <span class="">09/30/2024</span> </div> </div> </div> </li> </ul> </div> </section> <section id="certification-jump-to" class="modular-content-container padding-inline-xs margin-bottom-lg"> <h2 class="font-size-md margin-bottom-xs">Jump to</h2> <div class="border-left padding-left-sm margin-bottom-xs"> <p><a href="#certification-prepare-for-the-exam" data-linktype="self-bookmark">Prepare for the exam</a></p> <p><a href="#certification-practice-for-the-exam" data-linktype="self-bookmark">Practice for the exam</a></p> <p><a href="#certification-take-the-exam" data-linktype="self-bookmark">Take the exam</a></p> <p><a href="#certification-renew-your-certification" data-linktype="self-bookmark">Renew your certification</a></p> <p class="expandable"><a href="#certification-resources" data-linktype="self-bookmark">Certification resources</a></p> </div> <button class="button button-primary button-clear" aria-controls="certification-jump-to" data-title="Show more" data-expanded-title="Show less" data-test-id="certification-jump-to-show-more-button" data-show-more=""><span class="show-more-text">Show more</span></button> </section> <section id="certification-overview" class="modular-content-container padding-inline-xs margin-bottom-sm"> <h2 class="font-size-h4 gradient-text-purple-blue display-inline-block">Overview</h2> <div class="content margin-bottom-lg"><p>As a candidate for this certification, you鈥檙e a Microsoft Dynamics 365 Field Service functional consultant. You鈥檙e responsible for implementing solutions that:</p> <ul> <li>Schedule resources to meet customer requirements.</li> <li>Optimize resources by matching skills, locations, and availability.</li> <li>Equip frontline workers with the information and tools to deliver great service.</li> <li>Build a service history of customer assets.</li> </ul> <p>You鈥檙e responsible for:</p> <ul> <li>Configuring the default administration areas of the Field Service application.</li> <li>Configuring resources and scheduling.</li> <li>Configuring service agreements and booking setups.</li> <li>Managing work orders, incident types, and bookings.</li> <li>Managing customer assets.</li> <li>Installing and configuring the Field Service mobile app.</li> <li>Enhancing Field Service based on customer requirements.</li> </ul> <p>As a candidate, you should have a basic understanding of field service principles and the role the Field Service app plays in relationship to the Dynamics 365 suite of applications, including integration of:</p> <ul> <li>Microsoft Power Platform</li> <li>Dynamics 365 Customer Service</li> <li>Microsoft 365 apps</li> <li>Dynamics 365 Remote Assist</li> <li>Dynamics 365 Guides</li> </ul> <p>You should understand:</p> <ul> <li>Industry terminology</li> <li>Field service processes</li> <li>Work order lifecycle</li> <li>Uses for Copilot in Field Service</li> <li>Best practices</li> </ul> </div> <div class="content columns is-gapless-mobile"> <div class="column margin-bottom-none"> <h3 class="font-size-lg margin-none">Skills measured</h3> <ul> <li class="font-size-sm">Configure field service applications</li> <li class="font-size-sm">Manage work orders and customer assets</li> <li class="font-size-sm">Schedule and dispatch work orders</li> <li class="font-size-sm">Manage the Field Service mobile app</li> <li class="font-size-sm">Manage inventory and purchasing by using the built-in inventory management system</li> <li class="font-size-sm">Implement Microsoft Power Platform</li> </ul> </div> </div> </section> <section id="certification-prepare-for-the-exam" class="modular-content-container padding-inline-xs margin-bottom-sm"> <h2 class="font-size-h4 gradient-text-purple-blue display-inline-block margin-bottom-none">Prepare for the exam</h2> <div id="tabpanel-learning-paths"> <div class="level margin-none padding-bottom-sm"> <div class="level-left margin-none padding-none"> <div class="level-item flex-shrink-1 justify-content-flex-start has-line-height-reset"> </div> </div> <div class="level-right authenticated margin-top-xxs margin-top-none-tablet"> <div class="level-item justify-content-flex-start"> <label id="hide-completed-paths-label" class="checkbox checkbox-sm is-hidden authenticated"> <input id="path-section-hide-completed" type="checkbox"> <span class="checkbox-check" role="presentation"></span> <span class="checkbox-text font-weight-semibold">Hide completed</span> </label> </div> </div> </div> <div class="padding-bottom-none margin-bottom-xxs"> <ul id="learning-paths-list" aria-live="polite" aria-relevant="additions" data-learn-type="path" class="grid is-horizontal margin-left-none"> <li class="grid-item margin-bottom-sm "> <article class="card border-color-accent border-left-lg has-loading-skeleton" aria-label="Learning Paths" data-learn-uid="course.mb-240t00"> <div class="card-template"> <p class="card-supertitle"></p> <button class="card-title link-button"></button> <img aria-hidden="true" class="card-template-icon" src=""> <div class="card-template-detail"> <ul class="card-content-metadata margin-top-xxs has-bullets" id=""> <li class="margin-bottom-none margin-bottom-xxs-tablet"> </li> </ul> <ul class="metadata page-metadata font-size-xs" id="course.mb-240t00_tags"> <li></li> <li></li> <li></li> </ul> </div> <p class="margin-top-xxs"> <button class="start-learn-path button button-sm button-primary button-filled" data-bi-name="study-guide-start"> <span>Start course</span> </button> </p> </div> <div class="card-footer"> <div class="card-footer-item is-hidden"> <progress class="progress is-success is-extra-small" value="0" max="100"></progress><span class="progress-label"></span> </div> <div class="card-footer-item"> <div class="buttons"> <button class="button button-clear button-sm"></button> <button class="button button-primary button-filled button-sm" type="button"></button> </div> </div> </div> </article> </li> </ul> </div> </div> </section> <section id="certification-practice-for-the-exam" class="modular-content-container padding-inline-xs margin-bottom-lg"> <h2 class="font-size-h4 gradient-text-purple-blue display-inline-block margin-bottom-sm">Practice for the exam</h2> <div class="media"> <div class="media-left"> <div class="image image-24x24 icon-background"> <img alt="" src="/en-us/media/learn/certification/icons/exam.svg?branch=main" aria-hidden="true" role="presentation" data-linktype="absolute-path"> </div> </div> <div class="media-content"> <p class="supertitle justify-content-space-between font-size-xs letter-spacing-wide text-transform-uppercase margin-bottom-xxs"> Practice Assessment</p> <p class="font-weight-semibold">Assess your knowledge</p> <p class="font-size-sm margin-bottom-xxs">Practice assessments provide you with an overview of the style, wording, and difficulty of the questions you're likely to experience on the exam. Through these assessments, you're able to assess your readiness, determine where additional preparation is needed, and fill knowledge gaps bringing you one step closer to the likelihood of passing your exam.</p> <a class="button button-primary" href="./practice/assessment?assessment-type=practice&assessmentId=106&practice-assessment-type=certification" data-linktype="relative-path">Take the practice assessment</a> <details id="certification-practice-assessment-attempts" class="details margin-top-xs" hidden=""> <summary class="details-summary-reverse background-color-body-medium border-none"> <p class="font-weight-semibold font-size-lg margin-bottom-xxs"> Previous attempts</p> <p class="font-size-md">See reports of your previous attempts.</p> </summary> <div id="certification-practice-assessment-attempts-list" class="details-content padding-block-xs padding-left-xl" aria-live="polite" aria-relevant="additions"></div> </details> </div> </div> <div class="media"> <div class="media-left"> <div class="image image-24x24 icon-background"> <img alt="" src="/en-us/media/learn/certification/icons/learning-lab.svg?branch=main" aria-hidden="true" role="presentation" data-linktype="absolute-path"> </div> </div> <div class="media-content"> <p class="supertitle justify-content-space-between font-size-xs letter-spacing-wide text-transform-uppercase margin-bottom-xxs"> Exam Sandbox</p> <p class="font-weight-semibold">Experience demo</p> <p class="font-size-sm margin-bottom-xxs">Experience the look and feel of the exam before taking it. You'll be able to interact with different question types in the same user interface you'll use during the exam.</p> <div class="buttons"> <a class="button button-primary" href="https://go.microsoft.com/fwlink/?linkid=2226877" data-linktype="external">Launch the sandbox</a> </div> </div> </div> </section> <section id="certification-take-the-exam" class="modular-content-container padding-inline-xs"> <h2 class="font-size-h4 gradient-text-purple-blue display-inline-block margin-bottom-sm">Take the exam</h2> <div class="media"> <div class="media-left"> <span class="docon docon-status-waiting margin-right-xxs" aria-hidden="true"></span> </div> <div class="media-content"> <p>You will have <span class="font-weight-semibold">100 minutes</span> to complete this assessment.</p> </div> </div> <div class="media"> <div class="media-left"> <span class="docon docon-book-art64 margin-right-xxs" aria-hidden="true"></span> </div> <div class="media-content"> <p class="font-weight-semibold">Exam policy</p> <div><p class="margin-bottom-xs">This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: <a href="/en-us/credentials/support/exam-duration-exam-experience" data-linktype="absolute-path">Exam duration and exam experience</a>.</p><p>If you fail a certification exam, don鈥檛 worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: <a href="/en-us/credentials/support/retake-policy" data-linktype="absolute-path">Exam retake policy</a>.</p></div> </div> </div> <div class="media"> <div class="media-left"> <span class="docon docon-ease-of-access margin-right-xxs" aria-hidden="true"></span> </div> <div class="media-content"> <p class="font-weight-semibold">Need accommodations?</p> <div><p>We offer a variety of accommodations to support you.</p><p><a href="/en-us/credentials/certifications/accommodations" data-linktype="absolute-path">Learn More</a></p></div> </div> </div> <div class="media"> <div class="media-left"> <span class="docon docon-localize-language margin-right-xxs" aria-hidden="true"></span> </div> <div class="media-content"> <p class="font-weight-semibold">This exam is offered in the following languages:</p> <p>English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)</p> </div> </div> <div class="columns is-reversed-mobile padding-top-xs padding-bottom-lg"> <div class="column is-offset-1"> <div class="providers"> <div data-provider-type="pearson-vue" data-bi-name="pearson-vue" class="schedule-exam margin-top-sm"> <p class="font-size-md font-weight-semibold margin-top-none">Schedule through Pearson Vue </p> <a href="/en-us/credentials/certifications/schedule-through-pearson-vue?examUid=exam.MB-240&examUrl=https://learn.microsoft.com/credentials/certifications" data-exam-provider-link="" class="button button-primary button-filled border-none margin-top-xxs" data-linktype="absolute-path"> <span class="schedule-exam-text">Schedule exam</span> <span class="icon" aria-hidden="true"> <span class="docon docon-chevron-right-light"></span> </span> </a> </div> <div class="margin-top-xs font-size-sm" data-bi-name="cert-inline-notification"> <span class="icon" aria-hidden="true"> <span class="docon docon-status-info-outline"></span> </span> <span>We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.</span> </div> </div> </div> <div class="column is-one-third margin-top-sm"> <div class="has-loading-skeleton" data-exam-pricing-type="MB"> <div class="select select-sm margin-bottom-xs"> <select class="exam-countries skeleton" aria-label="Select a country or region" aria-required="true" disabled=""> </select> </div> <p class="exam-amount font-size-h5 font-weight-semibold margin-bottom-xxs">  </p> <p class="font-size-sm margin-top-none">Price based on the country or region in which the exam is proctored.</p> </div> </div> </div> </section> <section id="certification-renew-your-certification" class="modular-content-container padding-inline-xs margin-bottom-lg"> <h2 class="font-size-h4 gradient-text-purple-blue display-inline-block">Renew your certification</h2> <div class="content"> <p class="margin-bottom-xs"> Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn. </p> <a href="renew/" data-linktype="relative-path">Learn more about renewing </a> </div> </section> <section id="certification-resources" class="modular-content-container padding-inline-xs margin-bottom-lg"> <h2 class="font-size-h3 gradient-text-purple-blue display-inline-block">Certification resources </h2> <div class="margin-top-sm"> <div class="columns is-multiline"> <div class="column is-6"> <article class="card border-color-accent border-left-lg is-full-height"> <div class="card-content"> <a class="card-title" href="https://aka.ms/mb240-StudyGuide" data-linktype="external">Exam MB-240 study guide</a> <p>Focus your studies as you prepare for the exam. Review the study guide to learn about the topics the exam covers, updates, and additional resources.</p> </div> </article> </div> <div class="column is-6"> <article class="card border-color-accent border-left-lg is-full-height"> <div class="card-content"> <a class="card-title" href="https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE2PjDI" data-linktype="external">Certification poster</a> <p>Check out an overview of fundamentals, role-based, and specialty certifications.</p> </div> </article> </div> <div class="column is-6"> <article class="card border-color-accent border-left-lg is-full-height"> <div class="card-content"> <a class="card-title" href="../deals" data-linktype="relative-path">Exam Replay</a> <p>Boost your odds of success with this great offer.</p> </div> </article> </div> <div class="column is-6"> <article class="card border-color-accent border-left-lg is-full-height"> <div class="card-content"> <a class="card-title" href="/en-us/credentials/support/help" data-linktype="absolute-path">Support for credentials</a> <p>Get help through Microsoft Credentials support forums. A forum moderator will respond in one business day, Monday鈥揊riday.</p> </div> </article> </div> <div class="column is-6"> <article class="card border-color-accent border-left-lg is-full-height"> <div class="card-content"> <a class="card-title" href="https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RW1dopH" data-linktype="external">Choose your Microsoft Credential</a> <p>Microsoft Applied Skills or Microsoft Certifications? 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