Contacter le support technique

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Merci !</p> <div class="mt-contentreuse-widget" data-page="Media_Library/Generic_Media/Site_Banner_Source" data-section="" data-show="false"> <div class="mt-include" id="s16144"> </div> </div> <table style="width: 1200px; table-layout: fixed;"> <tbody> <tr> <td style="width:430px;"> <script type="text/javascript">/*<![CDATA[*/ // FORM FIELD VALIDATION function validateForm() { console.log("VALIDATING FORM"); var x = document.forms["salesforce-form"]["subject"].value; if ((x == "") || (x == (" ")>=1)) { alert("Objet obligatoire"); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBm"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le pr茅nom est requis."); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBr"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le nom est requis."); return false; } var x = document.forms["salesforce-form"]["00N34000005gaBw"].value; if ((x == "") || (x == (" ")>=1)) { alert("Le nom de votre entreprise est requis."); return false; } var x = document.forms["salesforce-form"]["email"].value; if ((x == "") || (x == (" ")>=1)) { alert("L'adresse e-mail est requise."); return false; } var x = document.forms["salesforce-form"]["description"].value; if ((x == "") || (x == (" ")>=1)) { alert("La description est requise."); return false; } } function chooseCaseType(e) { console.log("chose case type") console.log(event.target.value) switch(event.target.value) { case "general": $('.erp-selector').css("display", "none"); //$('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", true ); break; case "erp": $('.erp-selector').css("display", "block"); // $('.pfcp-input').css("display", "none"); $('.pfcp-input').attr('name', ''); $('.erp-selector > select').prop( "disabled", false ); break; case "pfcp": // $('.pfcp-input').css("display", "block"); $('.pfcp-input').attr('name', '00N2T000004pM6H'); $('.erp-selector').css("display", "none"); $('.erp-selector > select').prop( "disabled", true ); break; default: console.log('no case type selected'); } } // Code added for MindTouch EAP and Self-Service analytics. document.addEventListener('mindtouch-web:analytics:form-activity-logger-ready', function(ev) { var logger = ev.data.logger; // hook an example support ticket case form submit button and track support ticket submission var button = document.querySelector('input[name="submit"]'); button.addEventListener('click', function() { logger.submit(); }); }); document.addEventListener('mindtouch-web:loaded', function(ev) { var analytics = ev.data.analytics; analytics.initFormActivityLogger('case'); }); window.addEventListener('load', function() { const recaptcha = document.querySelector("#recaptcha-container"); const fieldset = document.querySelector(".ui-dform-fieldset2"); fieldset.appendChild(recaptcha); setInterval(timestamp, 500); }); function timestamp() { var response = document.getElementById("g-recaptcha-response") ? document.getElementById("g-recaptcha-response") : null; if (response == null || response.value.trim() == "") { var elems = JSON.parse( document.getElementsByName("captcha_settings")[0].value ); elems["ts"] = JSON.stringify(new Date().getTime()); document.getElementsByName("captcha_settings")[0].value = JSON.stringify(elems); } }/*]]>*/</script> <div class="left"><div class="mt-support-email"><form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8&orgId=00D300000000QCK" method="POST" class="mt-support-form ui-dform-form general-support-form" id="ticket_form" name="salesforce-form" onsubmit="return validateForm()"><input type="hidden" name="captcha_settings" value="{"keyname":"APIKey","fallback":"true","orgId":"00D300000000QCK","ts":""}"></input><input name="orgid" type="hidden" value="00D300000000QCK"></input><input name="00N34000005ghGt" type="hidden" value="French"></input><input name="retURL" type="hidden" value="https://fr.support.procore.com/references/contact-support/support-ticket-confirmation"></input><fieldset class="ui-dform-fieldset2" style="max-width:375px; box-shadow: 5px 5px 5px #DDDDDD; background-color:#FFFFFF;"><fieldset><legend>Comment pouvons-nous vous aider aujourd'hui ?</legend><script></script></fieldset><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="subject">Objet *</label></div><input class="mt-email-field required field full" type="text" id="subject" name="subject" maxlength="300" value=""></input></div><span id="R.C3.A9sultats_de_la_recherche_en_fonction_de_votre_objet"></span><h5>Résultats de la recherche en fonction de votre objet</h5><ul id="submit-issue-search-results" style="padding-left: 5px; list-style:none;"><script async="async" src="https://fr.support.procore.com/@embed/7230944bae2e0dc83f3d6cdee3f963db31d531ec3bb958bb7e9115f2baab25af.js"></script><script type="mindtouch/embed" id="mindtouch-embed-7230944bae2e0dc83f3d6cdee3f963db31d531ec3bb958bb7e9115f2baab25af"></script></ul><div class="mt-field"><label class="ui-dform-label" for="firstName">Prénom *</label><input class="mt-email-field field" type="text" id="00N34000005gaBm" name="First Name" maxlength="80"></input></div><div class="mt-field"><label class="ui-dform-label" for="lastName">Nom *</label><input class="mt-email-field field" type="text" id="00N34000005gaBr" name="Last Name" maxlength="80"></input></div><div class="mt-field"><div style="display:inline;"><label class="ui-dform-label" for="companyName">Le nom de votre entreprise. *</label></div><input class="mt-email-field field" type="text" id="00N34000005gaBw" name="Company" maxlength="80"></input></div><div class="mt-field clear"><label class="ui-dform-label" for="email">E-mail *</label><input class="mt-email-field required field" type="email" id="email" name="email" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="description">Description *</label></div><i>Veuillez décrire votre problème.</i><textarea class="mt-email-field field" placeholder="" id="description" name="description"></textarea></div><div class="mt-field clear"><input class="mt-account-field required field" type="hidden" id="account" name="Account" maxlength="80"></input></div><div class="mt-field clear"><div style="display:flex;"><label class="ui-dform-label" for="projectURL">URL Procore associée</label></div><i>Veuillez copier et coller le lien de la page Procore lorsque vous rencontrez un problème.</i><input class="mt-email-field required field" type="text" placeholder="" id="00N34000005Xbg2" name="00N34000005Xbg2" maxlength="255"></input></div><input type="hidden" class="mt-email-field field" name="_search" value=""></input><input type="hidden" class="mt-email-field field" name="_path" value="/"></input><input type="hidden" id="priority" name="priority" value="Low"></input><input type="hidden" name="00N8V00000OwzVV" title="Secondary Routing Priority" value="Standard"></input><input id="external" name="external" type="hidden" value="1"></input></fieldset></form></div></div> </td> <td style="width:770px;"> <div class="desktop-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id="Liens_utiles"></span><h4 class="editable">Liens utiles</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Liens utiles - Autre" data-show="false"> <div class="mt-include" id="s8493"> <ul> <li><a title="Mise en route avec Procore" href="https://fr.support.procore.com/getting-started-with-procore" rel="internal">Mise en route avec Procore</a></li> <li><a title="FAQ" href="https://fr.support.procore.com/faq" rel="internal">Foire aux questions</a></li> <li><a title="Pourquoi ne puis-je pas me connecter à Procore ?" href="https://fr.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">Pourquoi ne puis-je pas me connecter à Procore ?</a></li> <li><a title="Matrice d'autorisations utilisateur - Web" href="https://fr.support.procore.com/references/user-permissions-matrix-web" rel="internal">Matrice d'autorisations utilisateur - Web</a></li> <li><a title="Matrice d'autorisations utilisateur – Mobile" href="https://fr.support.procore.com/references/user-permission-matrix-mobile" rel="internal">Matrice d'autorisations utilisateur – Mobile</a></li> <li><a title="Glossaire des termes" href="https://fr.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">Glossaire des termes</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Service client (fr-FR)" data-show="false"> <div class="mt-include" id="s8493"> <div class="collapsible"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section"><span id="Service_client"></span><h5 id="Service_client-8493"><span class="mt-icons-display mt-icon-bubble">  Service client</span></h5> <p>Si vous avez besoin d'un dépannage ou d'une aide technique supplémentaire, notre équipe d'assistance clientèle spécialisée est fière de vous fournir une assistance de classe mondiale. Utilisez notre formulaire web sur cette page pour soumettre votre question à l'équipe ou utilisez notre option de chat en direct <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text> (disponible en anglais et en espagnol) pour une assistance d'urgence.<text class="trigger"> <strong>Cliquez <span style="color:#ff5200;">ici</span> pour afficher les autres options et la disponibilité de l'équipe de support technique.<i class="arrowclass fas fa-chevron-circle-right" style="color:#ff5200;"> </i></strong></text></p> <div class="col_content"> <table class="vertical-lines mt-responsive-table"> <tbody> <tr> <td class="mt-noheading">Du lundi au<br /> vendredi de 9 h à 12 h (HEC)</td> <td class="mt-noheading"> <p><a title="fr-support@procore.com" href="mailto:fr-support@procore.com" target="_blank" rel="external noopener nofollow" class="link-mailto"><span class="mt-icons-display mt-icon-mail5"> </span>Envoyez-nous un e-mail</a></p> </td> </tr> </tbody> </table> </div> </div></div> <p>Pour d'autres options de support anglophone, cliquez sur <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text>.</p> </div> </div> </div></div> </td> </tr> </tbody> </table> <p> </p> <div class="mobile-display"> <div mt-section-origin="references/contact-support" class="mt-section"><span id="Liens_utiles_2"></span><h4 class="editable">Liens utiles</h4> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Liens utiles - Autre" data-show="false"> <div class="mt-include" id="s8493"> <ul> <li><a title="Mise en route avec Procore" href="https://fr.support.procore.com/getting-started-with-procore" rel="internal">Mise en route avec Procore</a></li> <li><a title="FAQ" href="https://fr.support.procore.com/faq" rel="internal">Foire aux questions</a></li> <li><a title="Pourquoi ne puis-je pas me connecter à Procore ?" href="https://fr.support.procore.com/faq/trouble-logging-in-to-procore" rel="internal">Pourquoi ne puis-je pas me connecter à Procore ?</a></li> <li><a title="Matrice d'autorisations utilisateur - Web" href="https://fr.support.procore.com/references/user-permissions-matrix-web" rel="internal">Matrice d'autorisations utilisateur - Web</a></li> <li><a title="Matrice d'autorisations utilisateur – Mobile" href="https://fr.support.procore.com/references/user-permission-matrix-mobile" rel="internal">Matrice d'autorisations utilisateur – Mobile</a></li> <li><a title="Glossaire des termes" href="https://fr.support.procore.com/references/construction-management/glossary-of-terms" rel="internal">Glossaire des termes</a></li> </ul> </div> </div> <div class="mt-contentreuse-widget" data-page="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" data-section="Service client (fr-FR)" data-show="false"> <div class="mt-include" id="s8493"> <div class="collapsible"> <div mt-section-origin="Media_Library/Language_Specific_Media/Reusable_Snippets/Reusable_Text_Snippets" class="mt-section"><span id="Service_client_2"></span><h5 id="Service_client-8493"><span class="mt-icons-display mt-icon-bubble">  Service client</span></h5> <p>Si vous avez besoin d'un dépannage ou d'une aide technique supplémentaire, notre équipe d'assistance clientèle spécialisée est fière de vous fournir une assistance de classe mondiale. Utilisez notre formulaire web sur cette page pour soumettre votre question à l'équipe ou utilisez notre option de chat en direct <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text> (disponible en anglais et en espagnol) pour une assistance d'urgence.<text class="trigger"> <strong>Cliquez <span style="color:#ff5200;">ici</span> pour afficher les autres options et la disponibilité de l'équipe de support technique.<i class="arrowclass fas fa-chevron-circle-right" style="color:#ff5200;"> </i></strong></text></p> <div class="col_content"> <table class="vertical-lines mt-responsive-table"> <tbody> <tr> <td class="mt-noheading">Du lundi au<br /> vendredi de 9 h à 12 h (HEC)</td> <td class="mt-noheading"> <p><a title="fr-support@procore.com" href="mailto:fr-support@procore.com" target="_blank" rel="external noopener nofollow" class="link-mailto"><span class="mt-icons-display mt-icon-mail5"> </span>Envoyez-nous un e-mail</a></p> </td> </tr> </tbody> </table> </div> </div></div> <p>Pour d'autres options de support anglophone, cliquez sur <text onclick="window.location.href='https://support.procore.com/references/contact-support';" onmouseover="this.style.cursor='pointer';" title="https://support.procore.com/references/contact-support"><span style="color:#ff5200;">ici</span></text>.</p> </div> </div> </div></div> <style>/*<![CDATA[*/body #deki-page-title::before {content: url("/@api/deki/pages/:ccaec8e887044385a1dfc2a3a0f71434/files/=tool-icon_procore-logo.png");}/*]]>*/</style> </div> </div> </div> <div class="mt-content-footer"></div> <ol class="grape-meta-data grape-meta-article-navigation"> <li class="grape-back-to-top"><a class="mt-icon-back-to-top" href="#title" id="mt-back-to-top" title="Revenir en haut de cet article">Retour haut de page</a></li> <li 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