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IATA - Passenger Experience & Policy
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id='div-gpt-ad-IATA-3' style='max-width: 728px; max-height: 90px;'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-ad-IATA-3'); }); </script> </div> </div> <div class="left-navigation-mobile"> <select onchange="window.location.href = this.value" class="left-navigation-mobile-select"> <option selected>Passenger Experience & Policy</option> <option value="/en/programs/passenger/one-id/">One ID</option> <option value="/en/programs/passenger/accessibility/">Air Travel Accessibility</option> <option value="/en/programs/passenger/consumer-issues/">Consumer Issues</option> <option value="/en/programs/passenger/unruly-passengers/">Unruly Passengers</option> <option value="/en/programs/passenger/data-protection-privacy/">Data Protection & Privacy</option> <option value="/en/programs/passenger/passenger-facilitation/">Passenger Facilitation</option> <option value="/en/programs/passenger/common-use/">Common Use Standards</option> <option 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/3987215/Episerver_IATA_Left_Column --> <div id='div-gpt-ad-IATA-1' style='width: 160px; height: 600px;'> <script> googletag.cmd.push(function() { googletag.display('div-gpt-ad-IATA-1'); }); </script> </div> <!-- End Google Ad Manager Left Column --> </div> </div> <div class="layout-column-middle"> <div class="d-flex align-items-center justify-content-between"> <h1 class="flex-shrink-1"> Passenger Experience & Policy</h1> <ul class="header-links no-bullet"> <li class="header-links-item" data-toggle="popover" data-track-social-popover><span class="icon icon-share"></span></li> <li class="header-links-item d-none d-md-block"><a href="javascript:window.print()" aria-label="[Print]"><span class="icon icon-printer"></span></a></li> </ul> <div id="header-links-social-popover-div" style="display: none"> <ul class="header-links-social no-bullet"> <li class="header-links-item-popover"><a aria-label="Facebook" data-social-media="facebook" href="#" target="_blank"><span class="icon icon-facebook icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="Twitter" data-social-media="twitter" href="#" target="_blank"><span class="icon icon-twitter icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="LinkedIn" data-social-media="linkedin" href="#" target="_blank"><span class="icon icon-linkedin icon2019"></span></a></li> <li class="header-links-item-popover"><a aria-label="Mail" data-social-media="email" href="mailto:" target="_blank"><span class="icon icon-mail"></span></a></li> </ul> <div class="header-links-qrcode"></div> </div> </div> <main class="main-content "> <div class="intro clearfix"> <div class="intro-img animated-img-wrapper"> <img src="/contentassets/204c444a815b4e2b9251a6cda365d671/pax_experience_02.jpg?width=330&height=200&rmode=crop&v=20191213012812" width="330" height="200" alt="pax_experience_02.jpg" /> </div> <div class="rich-text"> <p>鈥婫lobal passenger traffic is expected to continue to grow strongly. Accommodating this growth is a major challenge for the air transport industry and governments. It will require new standards, harmonized regulations and adequate infrastructure. In collaboration with our members, international organizations and states, IATA develops standards aimed at simplifying the passenger process towards a more seamless, inclusive and secure passenger experience while improving efficiency and lowering industry costs.</p></div> </div> <div class="row"><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>One ID</h3> <p><a href="/en/programs/passenger/one-id/">Streamlining passenger journey with advanced sharing of information, contactless</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Air Travel Accessibility</h3> <p><a href="/en/programs/passenger/accessibility/">Make flying as hassle-free as possible</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Consumer Issues</h3> <p><a href="/en/programs/passenger/consumer-issues/">Protecting consumer rights while supporting sustainable air services</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Baggage</h3> <p><a href="/en/programs/ops-infra/baggage/">Driving innovation in baggage processes, RFID for tracking and message standards</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Unruly Passengers</h3> <p><a href="/en/programs/passenger/unruly-passengers/">Supporting airlines to prevent disruptive passenger incidents for safer flights</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Data Protection & Privacy</h3> <p><a href="/en/programs/passenger/data-protection-privacy/">Raising awareness of governments and identifying multilateral solutions</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Passenger Facilitation</h3> <p><a href="/en/programs/passenger/passenger-facilitation/">Enabling a seamless, secure passenger journey, while improving customer experience</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Human trafficking</h3> <p><a href="/en/programs/passenger/human-trafficking/">Supporting airlines in preventing trafficking of men, women and children</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Common Use Standards</h3> <p><a href="/en/programs/passenger/common-use/">Optimizing passenger processes using shared technologies</a></p> </div> </div></div> </div> </div><div class="block contentsectionbackgroundcolorblock span-one-third col-12 col-md-12 col-lg-4"> <div class="content-section-background-color bg-gray-200 bg-bleed-none is-narrow " style="color:#1A1A1A;"> <div class="row"><div class="block richhtmlblock span-full col-12"> <div class="rich-text w-100"> <h3>Montreal Convention</h3> <p><a href="/en/programs/passenger/mc99/">Promoting universal ratification of MC99 to benefit consumers while clarifying airline liability</a></p> </div> </div></div> </div> </div></div> <div class="rich-text" data-main-rich-text> <h3 class="iataElement-Title3">Industry Collaboration</h3> <p>Transformation, industry success and sustainability can only be achieved through collaborative efforts. IATA works to develop and nurtures partnerships to strengthen the end to end passenger experience by engaging airlines, governments, industry associations and <a href="/en/about/sp/">Strategic Partners</a> at global, regional and local levels, to identify common objectives, and areas to start or bolster existing collaboration.<br /><br /></p> <div class="focus-block bg-yellow"> <div class="focus-block-inner rich-text"> <h3>Are you a traveler looking for answers to questions related to Air Travel? </h3> <p>See answers to the most frequently asked questions we receive about traveling by air and discover practical tips to make your trip as seamless and enjoyable as possible.<br /><strong>> Go to our</strong> <a href="/en/youandiata/travelers/"><strong>Traveler pages</strong></a></p> </div> </div> </div> <div class="row"><div class="block airlinemagazinesteaserblock span-full col-12"> <div class="new-teaser-list "> <div class="new-teaser-list-inner"> <div class="h2 new-teaser-list-heading" teaser-list-section-title-tracking>Related from Airlines magazine</div> <div class="new-teaser-list-row" teaser-list-item-container-tracking> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/11/14/getting-accessibility-right-every-customer" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="0"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-11/web_bustling-airport-terminal-with-a-glimpse-of-the-runway_Credit_AzmanJaka_iStock-1758813697_2000x1500.png?itok=AY8gW6Kt" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 14 November 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Getting accessibility right for every customer </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/10/30/passenger-survey-highlights-need-convenience-and-technology" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="1"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_travelers-walking-with-luggage-at-airport_Credit_izusek_iStock-1477131540_2000x1500.png?itok=XH3yGeqJ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 30 October 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Passenger survey highlights need for convenience and technology </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/10/30/turning-contactless-travel-potential-reality" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="2"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-10/web_crop-woman-using-smartphone-while-scanning_Credit_StockCanarias_shutterstock_2373001219_2000x1500.png?itok=6I0hOUZQ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 30 October 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger Experience: Turning contactless travel from potential to reality </h3> </div> </a> </div> <div class="new-teaser-list-col" teaser-list-item-tracking> <a href="https://airlines.iata.org/2024/07/02/timatic-autocheck-improve-seamless-travel-star-alliance-customers" class="new-teaser" target="_blank" teaser-list-item-url-tracking teaser-list-item-position-tracking="3"> <div class="animated-img-wrapper new-teaser-img-wrapper new-teaser-img-withcover"> <img src="https://airlines.iata.org/sites/default/files/styles/uncropped_small/public/2024-07/web_Passport-check-in-at-Kiosk_creit_iStock-1494872827.png?itok=oyVvVHiZ" alt="Thumbnail"/> </div> <div class="new-teaser-content-wrapper"> <span class="new-teaser-date"> 2 July 2024 </span> <h3 class="new-teaser-title" teaser-list-item-title-tracking> Passenger experience: Timatic AutoCheck to improve seamless travel for Star Alliance customers </h3> </div> </a> </div> </div> </div> </div> </div></div> </main> <div class="right-navigation-wrapper"> <div class="right-navigation"> <div class="dfa-ads-wrapper"> <!-- /3987215/Episerver_IATA_Right_Column --> <div id='div-gpt-ad-IATA-2' style='max-width: 300px; 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