Telegraph Puzzles FAQs

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Please try again. </div> <form action=\"/\" method=\"post\" name=\"login_old\"> <div class=\"form-group\"> <label for=\"login-email\">Email address</label> <input id='login-email' name=\"login-Details[email]\" type=\"text\" class=\"form-control rounded-0\" onkeypress=\"loginOldKeypress(event)\"/> </div> <div class=\"form-group\"> <label for=\"login-password\">Password</label> <input id='login-password' name=\"login-Details[password]\" type=\"password\" class=\"form-control rounded-0\" onkeypress=\"loginOldKeypress(event)\"/> </div> <div class=\"form-group\"> <div>Forgot your password? <a href=\"https://puzzles.telegraph.co.uk/forgotten_password\">Reset</a></div> </div> <div class=\"form-group\"> <div class=\"btn btn-hvr col-12 rounded-0 py-2 bc-05908d c-fff f-f-tt-r\" id=\"login_old-form_submit-btn\" onclick=\"user.loginOld()\">Log in </div> </div> <input type=\"hidden\" name=\"login-Details[rememberme]\" value=\"on\" style=\"display:none;\"> <input type=\"hidden\" name=\"login-Details[old-form]\" value=\"on\" style=\"display:none;\"> </form> </div> </div></div>", 'register': "<div class=\"container\"> <div class=\"row justify-content-center pt-2\"> <div class=\"col-12 col-md-7\"> <div class=\"row alert alert-danger register-error\" style=\"display: none;\"></div> <div class=\"row f-f-and-r f-s-18 c-052b4d pb-3 modal-subheading\"> In addition to your free puzzle, you鈥檒l enjoy all the benefits of a Telegraph account, including our puzzles newsletter. </div> <form action=\"/\" method=\"post\" name=\"register\"> <div class=\"row\"> <div class=\"col-12 mr-auto\"> <div class=\"form-group row\"> <input id='firstName' name=\"registerDetails[firstName]\" type=\"text\" placeholder=\"First name\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-1 c-4a4a4a\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='lastName' name=\"registerDetails[lastName]\" type=\"text\" placeholder=\"Last name\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-2 c-666\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='register-email' name=\"login-Details[email]\" type=\"text\" style=\"height: 56px;\" placeholder=\"Your email address\" class=\"form-control rounded-0 p-color-1 c-4a4a4a\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='register-password' name=\"login-Details[password]\" type=\"password\" placeholder=\"Your password\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-2 c-666\"/> <div class=\"eye\" onclick=\"togglePassword()\"> <i class=\"icon-eye-slash-ttc\"></i></div> <span class=\"f-f-tt-r f-s-14 c-979797 pt-2\">Use a combination of 8 or more characters</span> </div> </div> <div class=\"form-group\"> <div class=\"bc-f3f5f6 my-2 py-3\"> <div class=\"col-12 f-f-tt-r f-s-14 c-333 pb-3\"> Telegraph Media Group Limited and its group companies would like to keep you informed about other offers, promotions and services that might interest you. Let us know if you would like to hear from us by: </div> <div class=\"col-12 d-inline-block\"> <div class=\"form-check-inline\"> <input name=\"registerDetails[email]\" type=\"checkbox\" id=\"infoEmail\" class=\"form-check-input\"/> <label for=\"infoEmail\" class=\"form-check-label\">Email</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[phone]\" type=\"checkbox\" id=\"infoPhone\" class=\"form-check-input\"/> <label for=\"infoPhone\" class=\"form-check-label\">Phone</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[post]\" type=\"checkbox\" id=\"infoPost\" class=\"form-check-input\"/> <label for=\"infoPost\" class=\"form-check-label\">Post</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[sms]\" type=\"checkbox\" id=\"infoSms\" class=\"form-check-input\"/> <label for=\"infoSms\" class=\"form-check-label\">SMS</label> </div> </div> </div> </div> <div class=\"form-group\"> <div class=\"bc-f3fcfc py-3\"> <div class=\"col-12 f-f-tt-r f-s-14 c-333 pb-3\"> If you would like to receive our monthly newsletter from the Puzzles Editor, please tick the box below: </div> <div class=\"col-12 d-inline-block\"> <div class=\"form-check-inline\"> <input name=\"registerDetails[newsletter]\" type=\"checkbox\" id=\"newsletter\" class=\"form-check-input\"/> <label for=\"newsletter\" class=\"form-check-label\">Yes, please!</label> </div> </div> </div> </div> <div class=\"col-12 my-2\"> <div class=\"row g-recaptcha\" id=\"reCaptcha_modal\"></div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <div class=\"btn btn-hvr rounded-0 py-2 w-100 bc-05908d c-fff f-f-tt-r\" id=\"register-form_submit-btn\" onclick=\"user.registerTMG(false, this)\"> Create your account </div> </div> </div> <div class=\"col-12\"> <div class=\"form-group register-checkbox-text row f-f-tt-r f-s-14 c-666\"> By registering with The Telegraph you agree to our  <a href=\"#\" onclick=\"window.open('https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/tandc','popup','width=520,height=500,scrollbars=yes,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false\">Terms & Conditions</a> and our  <a href=\"http://www.telegraph.co.uk/about-us/privacy-and-cookie-policy/\" target=\"_blank\" title=\"Privacy Policy\">Privacy Policy</a>. </div> </div> </div> </form> </div> </div></div>", 'register_w_txt': "<div class=\"container\"> <div class=\"row justify-content-center pt-2\"> <div class=\"col-12 col-md-7\"> <div class=\"row alert alert-danger register-error\" style=\"display: none;\"></div> <div class=\"row f-f-and-r f-s-18 c-052b4d pb-3\"> <div class=\"pb-3\">As part of the update we need you to create a free Telegraph account.</div> <div class=\"pb-3\">You鈥檒l get access to our Puzzles Editor鈥檚 regular newsletter, which includes puzzles news, special prize puzzles, and your chance to take part in our monthly clue-writing competition to appear in <i>The Daily Telegraph</i> cryptic crossword.</div> <div>Please enter your current Puzzles email address and create a password below.</div> </div> <form action=\"/\" method=\"post\" name=\"register\"> <div class=\"row\"> <div class=\"col-12 mr-auto\"> <div class=\"form-group row\"> <input id='firstName' name=\"registerDetails[firstName]\" type=\"text\" placeholder=\"First name\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-1 c-4a4a4a\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='lastName' name=\"registerDetails[lastName]\" type=\"text\" placeholder=\"Last name\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-2 c-666\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='register-email' name=\"login-Details[email]\" type=\"text\" style=\"height: 56px;\" placeholder=\"Your email address\" class=\"form-control rounded-0 p-color-1 c-4a4a4a\"/> </div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <input id='register-password' name=\"login-Details[password]\" type=\"password\" placeholder=\"Your password\" style=\"height: 56px;\" class=\"form-control rounded-0 p-color-2 c-666\"/> <div class=\"eye\" onclick=\"togglePassword()\"> <i class=\"icon-eye-slash-ttc\"></i></div> <span class=\"f-f-tt-r f-s-14 c-979797 pt-2\">Use a combination of 8 or more characters. You鈥檒l need to remember these details to access Puzzles in the future.</span> </div> </div> <div class=\"form-group\"> <div class=\"bc-f3f5f6 my-2 py-3\"> <div class=\"col-12 f-f-tt-r f-s-14 c-333 pb-3\"> Telegraph Media Group Limited and its group companies would like to keep you informed about other offers, promotions and services that might interest you. Let us know if you would like to hear from us by: </div> <div class=\"col-12 d-inline-block\"> <div class=\"form-check-inline\"> <input name=\"registerDetails[email]\" type=\"checkbox\" id=\"infoEmail\" class=\"form-check-input\"/> <label for=\"infoEmail\" class=\"form-check-label\">Email</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[phone]\" type=\"checkbox\" id=\"infoPhone\" class=\"form-check-input\"/> <label for=\"infoPhone\" class=\"form-check-label\">Phone</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[post]\" type=\"checkbox\" id=\"infoPost\" class=\"form-check-input\"/> <label for=\"infoPost\" class=\"form-check-label\">Post</label> </div> <div class=\"form-check-inline\"> <input name=\"registerDetails[sms]\" type=\"checkbox\" id=\"infoSms\" class=\"form-check-input\"/> <label for=\"infoSms\" class=\"form-check-label\">SMS</label> </div> </div> </div> </div> <div class=\"form-group\"> <div class=\"bc-f3fcfc py-3\"> <div class=\"col-12 f-f-tt-r f-s-14 c-333 pb-3\"> If you would like to receive our monthly newsletter from the Puzzles Editor, please tick the box below: </div> <div class=\"col-12 d-inline-block\"> <div class=\"form-check-inline\"> <input name=\"registerDetails[newsletter]\" type=\"checkbox\" id=\"newsletter\" class=\"form-check-input\"/> <label for=\"newsletter\" class=\"form-check-label\">Yes, please!</label> </div> </div> </div> </div> <div class=\"col-12 my-2\"> <div class=\"row g-recaptcha\" id=\"reCaptcha_modal\"></div> </div> <div class=\"col-12\"> <div class=\"form-group row\"> <div class=\"btn btn-hvr rounded-0 py-2 w-100 bc-05908d c-fff f-f-tt-r\" id=\"register-form_submit-btn\" onclick=\"user.registerTMG(true, this)\">Create your account </div> </div> </div> <div class=\"col-12\"> <div class=\"form-group register-checkbox-text row f-f-tt-r f-s-14 c-666\"> By registering with The Telegraph you agree to our  <a href=\"#\" onclick=\"window.open('https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/tandc','popup','width=520,height=500,scrollbars=yes,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false\">Terms and Conditions</a> and our  <a href=\"http://www.telegraph.co.uk/about-us/privacy-and-cookie-policy/\" target=\"_blank\" title=\"Privacy Policy\">Privacy Policy</a>. </div> </div> <div class=\"col-12 pt-2 px-0\"> <div class=\"form-group register-checkbox-text f-f-tt-r f-s-14 c-333\"> <a href=\"#\" onclick=\"modals.login_old()\">No thanks</a>, I don't want to create a Telegraph account, or enter the prize draw. I will continue playing with my old Telegraph Puzzles account details. </div> </div> </div> </form> </div> </div></div>", 'final': "<div class=\"container\"> <div class=\"row justify-content-center pb-4\"> <div class=\"col-12 col-md-7\"> <div class=\"row f-f-and-r f-s-18 c-052b4d pt-1 pb-3\"> If you need to log in in the future, please use your Telegraph account details. </div> <div class=\"row\"> <div class=\"col-12 bc-03908b c-fff py-3 text-center f-f-tt-r f-s-16 pointer\" data-dismiss=\"modal\"> Let's play! </div> </div> </div> </div></div>", 'congrats_no': "<div class=\"container\"> <div class=\"row justify-content-center pb-4\"> <div class=\"col-12 col-md-7\"> <div class=\"row f-f-and-r f-s-18 c-052b4d pt-1 pb-3\"> With this account, you can access one randomly selected puzzle a day, which you鈥檒l find on the homepage. Don鈥檛 forget you can use these details to log into The Telegraph website. <br><br> For access to our archive of more than 17,000 puzzles, start a seven-day free trial, or opt for a monthly or annual subscription. </div> <div class=\"row\"> <div class=\"col-12 bc-03908b c-fff py-3 text-center f-f-tt-r f-s-16 pointer\" data-dismiss=\"modal\"> Let's play! </div> </div> </div> </div></div>", 'congrats_yes': "<div class=\"container\"> <div class=\"row justify-content-center pb-4\"> <div class=\"col-12 col-md-7\"> <div class=\"row f-f-and-r f-s-18 c-052b4d pt-1 pb-3\"> With this account, you can access one randomly selected puzzle a day, which you'll find on the Puzzles homepage. Don鈥檛 forget, you can also use these details to log into The Telegraph website. <br><br> For access to our archive of more than 17,000 puzzles, try a seven-day free trial, or opt for a monthly or annual subscription. </div> <div class=\"row\"> <div class=\"col-12 bc-03908b c-fff py-3 text-center f-f-tt-r f-s-16 pointer\" data-dismiss=\"modal\"> Let's play! </div> </div> </div> </div></div>", }); modals.setSiteKey('6LeyJiUTAAAAAI9Mb0xwy_2_zvWs2yGg2Lvna9zW'); function loginNewKeypress(e) { if (e.keyCode == 13 || e.which == 13) { user.loginNew(); } } function loginOldKeypress(e) { if (e.keyCode == 13 || e.which == 13) { user.loginOld(); } } $('#login-modal').on("hidden.bs.modal", function () { modals.emptyHistory(); }); $(document).ready(function () { var excluded_paths = ['/subscribe', '/forgotten_password']; if(!getCookie('noModal') && !excluded_paths.includes(window.location.pathname)) { modals.welcome(); } function getCookie(a) { var b = document.cookie.match('(^|;)\\s*' + a + '\\s*=\\s*([^;]+)'); return b ? b.pop() : null; } }); function togglePassword() { var passwordField = document.getElementById('register-password'); var value = passwordField.value; var eye = $('.eye'); if(passwordField.type == 'password') { passwordField.type = 'text'; eye.addClass('bc-04777b c-fff'); eye.find('i').removeAttr('class').addClass('icon-eye-ttc'); } else { eye.removeClass('bc-04777b c-fff'); passwordField.type = 'password'; eye.find('i').removeAttr('class').addClass('icon-eye-slash-ttc'); } passwordField.value = value; } </script></div>  <div class="content-wrapper"><style> .faq-background-image a { color: #062f4f !important; font: 17px "Austin News Deck Semibold"; cursor: pointer; } .faq-background-image a:hover, .faq-background-image a:visited { color: #05908d !important; } .faq-background-image p { font: 17px 'Austin News Deck Roman'; color: #222222; } </style> <div class="container-fluid faq-background-image"> <div class="row justify-content-center"> <div class="col-12 col-lg-10 mb-sm-4"> <div class="row px-3 px-md-0 ml-sm-2 mr-sm-4 bc-fff"> <div class="col-12 col-md-8 ml-0 ml-md-5 my-2 my-md-4">  <h1 class="fullarticle-title pt-3"> FAQs </h1> <div class="f-f-ant-r f-s-17 c-494949">Welcome to the Telegraph Puzzles general question and answer section. This collection of frequently asked questions (FAQ) provides brief answers to many common questions about the Telegraph Puzzles website. If you do not find what you are looking for, please contact us and we will do our best to answer your query. <br><br> You may also find the following useful: <br> <a href="#" onclick="window.open('/puzzlePointsSummary','popup','width=950,height=400,scrollbars=yes,resizable=no,toolbar=no,directories=no,location=no,menubar=no,status=no,left=0,top=0'); return false" class="faq_head_links">Puzzle points and scoring summary</a></div> <h4 class="faq_titles my-3 pt-1">Questions</h4> <ol class="faq_questions px-0 c-062f4f"> <li><a href="#1">What are the Telegraph Puzzles helpline phone numbers?</a></li> <li><a href="#2">How much is a yearly subscription?</a></li> <li><a href="#3">How do I cancel my 7 day free trial or subscription?</a></li> <li><a href="#4">Which browsers are compatible with Telegraph Puzzles?</a></li> <li><a href="#5">What is a prize puzzle?</a></li> <li><a href="#6">Can anyone enter a prize puzzle draw?</a></li> <li><a href="#7">How do I enter a weekly prize puzzle draw?</a></li> <li><a href="#8">How many draws can I enter per week?</a></li> <li><a href="#9">When are the prize draws?</a></li> <li><a href="#10">When can I view the prize puzzle solution?</a></li> <li><a href="#11">How do I view my submitted answers?</a></li> <li><a href="#12">How do I find out if I have won a prize?</a></li> <li><a href="#13">How long will it take to receive my prize?</a></li> <li><a href="#14">What are leaderboards and why do I earn points?</a></li> <li><a href="#15">Which puzzles can I earn points playing?</a></li> <li><a href="#16">How do I earn points?</a></li> <li><a href="#17">When does the timer start?</a></li> <li><a href="#18">What are time bonus points?</a></li> <li><a href="#19">Can I submit incomplete puzzles?</a></li> <li><a href="#20">What is a letter hint?</a></li> <li><a href="#21">What if I don't want to appear on the leaderboard?</a></li> <li><a href="#22">Where can I find my name and ranking on the leaderboard?</a></li> <li><a href="#23">Can I save an incomplete puzzle to finish later?</a></li> <li><a href="#24">How do I submit a finished puzzle?</a></li> <li><a href="#25">Can I check my answers are correct before submitting the puzzle?</a></li> <li><a href="#26">How do I view the solution?</a></li> <li><a href="#27">Which puzzles can I print?</a></li> <li><a href="#28">How do I set up a profile?</a></li> <li><a href="#29">What does the 7 day free trial include?</a></li> <li><a href="#30">I'm having logging in problems?</a></li> <li><a href="#31">Where can I find the name of today's Toughie compiler?</a></li> <li><a href="#39">Is Telegraph Puzzles accessible on the iPhone or iPad</a></li> <li><a href="#40">What address do I mail the Herculis to?</a></li> <li><a href="#41">What address do I mail my Saturday Cryptic prize crossword to?</a></li> <li><a href="#42">What address do I mail my Saturday Giant General Knowledge crossword to?</a></li> <li><a href="#43">What address do I mail my Sunday Cryptic or GK prize crossword to?</a></li> <li><a href="#44">What address do I mail the EV to?</a></li> <li><a href="#45">Where can I find the Quick Crossword puns?</a></li> </ol> <hr style="background-color: #062f4f;opacity: 0.5;"> <h4 class="faq_titles my-3 pt-1">Answers</h4> <ol class="c-062f4f px-0"> <li><a name="1">What are the Telegraph Puzzles helpline phone numbers?</a> <p>If you have any enquiries regarding Telegraph Puzzles, please contact our Customer Services team by:</b><br> </b><br> Email: </b><br> telegraphenquiries@telegraph.co.uk</b><br> </b><br> Post: </b><br> Telegraph Enquiries</b><br> Victory House</b><br> Meeting House Lane</b><br> Chatham</b><br> Kent</b><br> ME4 4TT</b><br> </b><br> Telephone: </b><br> Phone: 0800 316 6050 (01622 335009 if calling from overseas). Lines open Mon-Fri, 9am-5pm GMT. <br><br> (If for any reason you can't use the 0800 number, please call 01622 335030. This will be charged at normal rates) <br><br> </b><br> For help with clues and to obtain solutions please call:</b><br> (Please note that calls cost 拢1 per minute).</b><br> </b><br> Cryptic Crossword</b><br> Single clues 0905 757 0120</b><br> All Across/Down clues 0905 757 0121</b><br> </b><br> Quick Crossword </b><br> Monday-Saturday </b><br> Single clues 0905 757 0122 </b><br> All Across/Down clues 0905 757 0123 </b><br> Sunday </b><br> Single clues 0905 757 0124 </b><br> All Across/Down clues 0905 757 0125 </b><br> </b><br> Toughie Crossword</b><br> Single clues 0905 757 0126</b><br> All Across/Down clues 0905 757 0127</b><br> </b><br> Codewords </b><br> Monday-Saturday </b><br> Five extra clues 0905 757 0130</b><br> Solutions 0905 757 0131</b><br> Sunday </b><br> Codewords A individual clue 0905 757 0132 </b><br> Codewords A solutions 0905 757 0133 </b><br> Codewords B individual clue 0905 757 0134 </b><br> Codewords B solutions 0905 757 0135</b><br> </b><br> Sudoku </b><br> Monday-Saturday </b><br> Sudoku clue/solution 0905 757 0136</b><br> Sunday</b><br> Gentle Sudoku clue/solution 0905 757 0137</b><br> Moderate Sudoku clue/solution 0905 757 0138</b><br> </b><br> Herculis</b><br> Help line for linked clues from the previous Saturdays Giant GK</b><br> 0905 757 0140 </b><br> </b><br> *Calls cost 拢1 per minute, plus network extras. Services open Mon-Fri. Service provided by Spoke, 43 Whitfield Street, London W1T 4HD.<br><br></p> </li> <li><a name="2">How much is a yearly subscription?</a> <p>A yearly subscription costs 拢35.88 per year, which will be invoiced in one payment at the start of your subscription. This is equivalent to 拢2.99 per month and saves you 拢20 when compared to a monthly subscription and it will be automatically renewed every year on the anniversary of your subscription unless you tell us otherwise. WorldPay is the partner we use to process your online transactions safely and securely.<br><br></p> </li> <li><a name="3">How do I cancel my 7 day free trial or subscription?</a> <p>Contact our Customer Services team directly by:</b><br> </b><br> Phone: 0800 316 6050 (01622 335009 if calling from overseas). Lines open Mon-Fri, 9am-5pm GMT.</b><br> Email: telegraphenquiries@telegraph.co.uk</b><br> Post: Customer Services, 3rd Floor Victory House, Meeting House Lane, Chatham, ME4 4TT</b><br> </b><br><br><br></p> </li> <li><a name="4">Which browsers are compatible with Telegraph Puzzles?</a> <p>The following browsers and versions are supported:<br> Chrome 31+<br> Safari 5+<br> Firefox 33+<br> Edge 12+<br> Internet Explorer 11+<br> Opera 42+<br> iOS Safari 6+<br> Android browser 4.4+<br><br> If you are using an older version of these browsers, or a browser not on this list, then you may have issues viewing the site.<br><br></p> </li> <li><a name="5">What is a prize puzzle?</a> <p>A prize puzzle is an interactive online puzzle with the chance to win 拢50 in the weekly draw or 拢100 in the monthly draw. There are three new prize puzzles available each Monday at 00.01 for Quick, Cryptic and General Knowledge crosswords. You can find the prize puzzles by visiting the 'Win Prizes' area of the website. All winners are chosen through a random draw where all correct and complete entries are eligible to win.<br><br></p> </li> <li><a name="6">Can anyone enter a prize puzzle draw?</a> <p>Unfortunately only UK subscribers can enter prize puzzle draws.<br><br></p> </li> <li><a name="7">How do I enter a weekly prize puzzle draw?</a> <p>To enter the weekly prize draw, subscribers must complete a prize puzzle correctly and submit it online. A confirmation message will be displayed on screen to confirm your entry has been submitted. Incomplete or incorrect solutions are invalid. Subscribers will receive one entry into the draw for each prize puzzle correctly submitted.<br><br></p> </li> <li><a name="8">How many draws can I enter per week?</a> <p>You receive one entry into the weekly prize draw for each correct prize puzzle you complete. There are three prize puzzles each week; therefore you have a maximum of three entries in total. Any correct entry into the weekly prize draw will automatically give you an entry into the monthly prize draw.<br><br></p> </li> <li><a name="9">When are the prize draws?</a> <p>The new prize puzzles are available each Monday at 00.01 GMT and you have until Sunday at 11.59 GMT to submit your prize puzzle entries. The prize draw will take place on Mondays at 12.00 midday. The monthly prize draw will run for each calendar month (first day 00.01am GMT to last day 11.59 GMT).<br><br></p> </li> <li><a name="10">When can I view the prize puzzle solution?</a> <p>Solutions to the previous week's puzzles will be published each Monday at 00.01 GMT. To view the solution of a prize puzzle, search for the relevant puzzle via the search section of the home-page to locate the puzzle. Once the puzzle has been located, click into the puzzle and choose 'View solution'.<br><br></p> </li> <li><a name="11">How do I view my submitted answers?</a> <p>If you go to the My Account section, you can view your previously submitted puzzles and answers under Prize Draw Entries on you personal profile page. If you want to view the solution, you can click on the puzzle and then select "View Solution".<br><br></p> </li> <li><a name="12">How do I find out if I have won a prize?</a> <p>You can check to see if you have won a prize by visiting the Win Prizes page. Here you can view the complete list of new winners each Monday at midday.<br><br></p> </li> <li><a name="13">How long will it take to receive my prize?</a> <p>Your prize will be sent to the address you have provided within six weeks of the draw.<br><br></p> </li> <li><a name="14">What are leaderboards and why do I earn points?</a> <p>The leaderboards add some friendly competition to the Telegraph Puzzles community. There is no cash prize involved. Players are rewarded for excellence in puzzle play. If you earn the top score (based on getting all the correct answers in the fastest time) you will find yourself at the top of the leaderboard. This is an honour system and we hope all users will play fairly.<br><br></p> </li> <li><a name="15">Which puzzles can I earn points playing?</a> <p>You can earn points by playing Quick, Cryptic, General Knowledge and Toughie Crosswords, as well as on all the Sudoku puzzles. Some puzzles are only available to print and you will not earn points on these puzzles. Please bear in mind that if you view the solution of any puzzle worth points before you have played it, you will not be able to play it later and earn points.<br><br></p> </li> <li><a name="16">How do I earn points?</a> <p>You can earn points by completing the interactive puzzles listed above. Each puzzle is worth a set number of points. View our <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/site/puzzlePointsSummary" target="_blank">Points Summary</a> for more details. You will lose points for using letter hints or for submitting incomplete or incorrect answers. Unfortunately you cannot earn points on the puzzles that are only available to print.<br><br></p> </li> <li><a name="17">When does the timer start?</a> <p>The timer will start as soon as you press play or print a puzzle. If you submit a puzzle after the time bonus has elapsed, you can still earn puzzle points but not the time bonus points. If you save a puzzle then the timer continues to run until the puzzle is submitted.<br><br></p> </li> <li><a name="18">What are time bonus points?</a> <p>When a new crossword puzzle is added to the website you will be able to earn bonus points. You can score double points by completing the puzzle within the set time frame. The time frame varies depending on the puzzle. See our <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/site/puzzlePointsSummary" target="_blank">Points Summary</a> for more details. You cannot earn bonus points for archive puzzles.<br><br></p> </li> <li><a name="19">Can I submit incomplete puzzles?</a> <p>You can submit an incomplete puzzle, but we will deduct points for the missing answers. See our <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/site/puzzlePointsSummary" target="_blank">Points Summary</a> for more details.<br><br></p> </li> <li><a name="20">What is a letter hint?</a> <p>A hint is a letter that can be revealed within a puzzle. If you click on any square within the puzzle and hit the "Letter Hint" button, the letter will be revealed. There are a maximum number of hints allowed for each puzzle type. See our <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/site/puzzlePointsSummary" target="_blank">Points Summary</a> for more details.<br><br></p> </li> <li><a name="21">What if I don't want to appear on the leaderboard?</a> <p>To remove your details from the leaderboards, select "My Account", "Edit your profile", and then tick the box marked "Hide my profile".<br><br></p> </li> <li><a name="22">Where can I find my name and ranking on the leaderboard?</a> <p>Visit the leaderboard and click on "Top Points", "Top Times" or "Most Played" to reveal the best players in each puzzle category. You can navigate through the leaderboard using the arrows at the bottom of the screen. <br><br> The "Top Times" category gives a near real-time impression of the leaderboard and is updated throughout the day to display the cumulative top times since midnight (GMT).<br><br></p> </li> <li><a name="23">Can I save an incomplete puzzle to finish later?</a> <p>If you are playing an interactive puzzle and would like to finish it at a later date, click on the "Save" button under the puzzle. The timer will still be running even if you have saved the puzzle, so you will need to return to it quickly if you want to score a top time or bonus points. To resume a saved puzzle, navigate to the puzzle and click "Open".<br><br></p> </li> <li><a name="24">How do I submit a finished puzzle?</a> <p>To submit a finished puzzle, click onto the "Submit" button under the puzzle.<br><br></p> </li> <li><a name="25">Can I check my answers are correct before submitting the puzzle?</a> <p>When you submit a puzzle we will tell you if an answer is incorrect. You can then chose to either submit the puzzle with the wrong answer or try a new answer. The number of attempts you have at entering a new answer varies according to the puzzle type. If an answer is incorrect on submission then points are deducted.<br><br></p> </li> <li><a name="26">How do I view the solution?</a> <p>You can view the solution to a puzzle by selecting a puzzle, and then clicking onto "View Solution".<br><br></p> </li> <li><a name="27">Which puzzles can I print?</a> <p>If you have a Puzzles subscription then you can print any puzzle. To print a puzzle, open the puzzle, and then click onto the "Print" button.<br><br></p> </li> <li><a name="28">How do I set up a profile?</a> <p>You can edit your Telegraph Puzzles profile by clicking onto the "Welcome [Username]" link on the Telegraph Puzzles homepage when logged in, and then clicking onto "Edit your profile". You do not have to add a nickname, etc, to your profile, but one is required in order to win prize puzzles and to view your position on the leaderboards.<br><br></p> </li> <li><a name="29">What does the 7 day free trial include?</a> <p>The 7 day free trial includes full access to the Telegraph Puzzles website. With the 7 day free trial you can enter the prize puzzle draws and collect points for the leaderboard which you can carry on to your subscription. To qualify for your 7 day free trial you need to register with your card details. Your subscription will start automatically at the end of your free trial period unless you cancel.<br><br></p> </li> <li><a name="30">I'm having logging in problems?</a> <p>If you are experiencing login problems please replace your 'Favourites' link or delete your Telegraph Puzzles website cookie and try to login again. You can email us at telegraphenquiries@telegraph.co.uk or call us at 0800 316 6050 (01622 335009 if calling from overseas) if you have any further questions.<br><br></p> </li> <li><a name="31">Where can I find the name of today's Toughie compiler?</a> <p>You can find lists of the compilers of each Toughie puzzle by clicking onto "The Knowledge" then onto "Toughie Compilers" or by clicking <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/toughie-compilers" target="_blank">here</a>.<br><br></p> </li> <li><a name="39">Is Telegraph Puzzles accessible on the iPhone or iPad</a> <p>Yes, Telegraph Puzzles is supported on Apple devices running the required browser versions as listed in the relevant FAQ.<br><br></p> </li> <li><a name="40">What address do I mail the Herculis to?</a> <p>To enter by post: <br> Mark your envelope Herculis (followed by the puzzle number) and post your filled-in grid, entry coupon and linked solutions to: <br> Telegraph Media Group <br> 111 Buckingham Palace Road <br> London <br> SW1W 0DT <br><br> To enter by email: <br> Scan your filled-in grid, entry coupon and linked solutions, and email it to: prize.puzzles@telegraph.co.uk with Herculis (followed by the puzzle number) in the subject field. <br><br> Entries must arrive Friday. The solution and winner's name can be found in The Daily Telegraph newspaper edition on the following Monday<br><br></p> </li> <li><a name="41">What address do I mail my Saturday Cryptic prize crossword to?</a> <p>To enter by post: <br> Mark your envelope DT (followed by the puzzle number) and post to: <br> Telegraph Media Group <br> 111 Buckingham Palace Road <br> London <br> SW1W 0DT <br><br> To enter by email: <br> Scan your filled-in solution and email it to: prize.puzzles@telegraph.co.uk with DT (followed by the puzzle number) in the subject field. Please include your name and address within your email, as prizes will be sent via post. <br><br> Entries must arrive by 9am on Friday. The solution and winners' names can be found in The Daily Telegraph newspaper edition on the following Monday.<br><br></p> </li> <li><a name="42">What address do I mail my Saturday Giant General Knowledge crossword to?</a> <p>To enter by post: <br> Mark your envelope GK (followed by the puzzle number) and post to: <br> Telegraph Media Group <br> 111 Buckingham Palace Road <br> London <br> SW1W 0DT <br><br> To enter by email: <br> Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with GK (followed by the puzzle number) in the subject field. <br><br> Entries must arrive by Tuesday week, i.e. 9 days after publication. The solution and winners' names will be published in two weeks' time.<br><br></p> </li> <li><a name="43">What address do I mail my Sunday Cryptic or GK prize crossword to?</a> <p>To enter by post: <br> Mark your envelope Cryptic or GK respectively (followed by the puzzle number) and post to: <br> Telegraph Media Group <br> 111 Buckingham Palace Road <br> London <br> SW1W 0DT <br><br> To enter by email: <br> Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with Sunday Cryptic or Sunday GK (followed by the puzzle number) in the subject field. <br><br> Entries must arrive by Thursday week, i.e. 11 days after publication. The solution and winners' names can be found in The Sunday Telegraph newspaper edition two weeks after publication.<br><br></p> </li> <li><a name="44">What address do I mail the EV to?</a> <p>To enter by post: <br> Mark your envelope EV (followed by the puzzle number) and post to: <br> Telegraph Media Group <br> 111 Buckingham Palace Road <br> London <br> SW1W 0DT <br><br> To enter by email: <br> Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with EV (followed by the puzzle number) in the subject field. <br><br> Entries must arrive by Thursday week, i.e. 11 days after publication. The solution and winners' names can be found in The Sunday Telegraph newspaper edition two weeks after publication.<br><br></p> </li> <li><a name="45">Where can I find the Quick Crossword puns?</a> <p>You can view a list of the puns formed by the first two or three answers in each Quick Crossword by clicking onto "The Knowledge" and then onto "Quick Crossword Puns" or by clicking <a class="underline" href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/quick-crossword-puns" target="_blank">here</a>.<br><br></p> </li> </ol> <a class="scrollToTop faq-scroll"> Scroll to top <i class="icon-arrow-top-ttc c-062f4f"></i> </a> </div> </div> </div> </div> </div> <div class="push"></div> </div>    <footer id="footer"> <div class="container-fluid" style="background-color: #052844;"> <div class="row justify-content-center"> <div class="col-12 col-lg-10 col-xl-9 px-lg-0"> <div class="row mt-3"> <div class="col-auto mr-auto" style="height: 30px;"> <a href="https://web.archive.org/web/20190517053845/https://puzzles.telegraph.co.uk/"> <img class="img-fluid" src="https://web.archive.org/web/20190517053845im_/https://puzzles.telegraph.co.uk/images/banners/tmg_logo.svg"/> </a> </div> <div class="col-auto"> <a class="scrollToTop" style="cursor: pointer;"> Scroll to top <i class="icon-arrow-top-ttc"></i> </a> <script> $('.scrollToTop').click(function() { $("html,body").animate({ scrollTop: 0 }, "slow"); 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