Support : Queens College Helpdesk

<!DOCTYPE html>      <html class="no-js " lang="en" dir="ltr" data-date-format="us"> <head>  <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="viewport" content="width=device-width, initial-scale=1.0">  <META NAME="ROBOTS" CONTENT="NOINDEX"> <META NAME="ROBOTS" CONTENT="NOFOLLOW"> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="HURTPfz/+9u0B3PSLW1tpp6JFJABjULJoo9qs/+rgtfQTrVZRKTAvFiaZz4cgx4Vf/ZTLivgG1mgIWW7P0upnA==" /> <link rel='shortcut icon' href='https://qccuny.attachments.freshservice.com/data/helpdesk/attachments/production/15004423863/fav_icon/QC_PL_WhiteBG_RGB.jpg?Expires=1733398737&Signature=Dhspzz0RAPJTLTRCZe0fkZSklpZBvykT~k~fV2E8D~FRFf9FCTjGumTrHwQ4eltajtIlxQ3RtfC6ybmR~fALKQd6Pv7dh7d7E0J63ZkzOrtL5Cpf8vvV0v3L~VKSKK9l0ai5uaqWbG5OZWSh2vGAadTVWUWa2fRqOlIQZ~9GEMmHjI2WtJVSfp2h26tehc13mPB~SUyIyOs19zj2D8iEsSZScbjbWlYNTLF0HFlMXNOOamtw-M~XcvSOHolXN~ZhspMnNUL2EkGM7AvMVMO5GAw1uJxLJ818ESRnPkTsxHcLVHfNcl03vokD7Is7fxsZ7~8BAql9QhZ7dhHWWH4QMw__&Key-Pair-Id=APKAIPHBXWY2KT5RCMPQ' /> <script type="text/javascript"> var portal = {"language":"en","name":"Queens College Helpdesk","contact_info":"1 718-997-4444","current_page_name":"portal_home","current_tab":null,"preferences":{"bg_color":"#f2f2f4","header_color":"#333333","help_center_color":"#FFFFFF","footer_color":"#333333","tab_color":"#e71939","tab_hover_color":"#730d1d","btn_background":"#6d6d6d","btn_primary_background":"#e71939","baseFont":"Open 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"en"; var MODULE_NAME_PATTERN = /%{{([\w]*)}}/; var customTranslations = {"module_names":{"ticket":"ticket","tickets":"tickets","Ticket":"Ticket","Tickets":"Tickets","problem":"problem","problems":"problems","Problem":"Problem","Problems":"Problems","release":"release","releases":"releases","Release":"Release","Releases":"Releases","contract":"contract","contracts":"contracts","Contract":"Contract","Contracts":"Contracts","configuration_item":"configuration item","configuration_items":"configuration items","Configuration_Item":"Configuration Item","Configuration_Items":"Configuration 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pattern = moduleMatch[0]; // ex: "%{{Ticket}}" name = moduleMatch[1]; // ex: "Ticket" message = message.replace(pattern, customTranslations.module_names[name]); } else { /******* Regular placeholder flow (same as i18n.js) ******/ name = placeholder.replace(this.placeholder, "$1"); if (this.isSet(options[name])) { value = options[name].toString().replace(/\$/gm, "_#$#_"); } else if (name in options) { value = this.nullPlaceholder(placeholder, message, options); } else { value = this.missingPlaceholder(placeholder, message, options); } regex = new RegExp(placeholder.replace(/{/gm, "\\{").replace(/}/gm, "\\}")); message = message.replace(regex, value); } } return message.replace(/_#\$#_/g, "$"); }; </script> <link href="/support_v2/theme.css?v=FS611732303964" media="screen" rel="stylesheet" type="text/css"> <link rel="stylesheet" media="print" href="https://assets10.freshservice.com/assets/cdn/portal_v2_print-b3ecdb218298e0c8b28f4367644580424e7185409fe38d1539db9666830dc258.css" /> <link rel="stylesheet" media="screen" href="https://assets8.freshservice.com/assets/cdn/csat-response-a823f86d41861c2f0e9e863c36b959d69b81e863e42348fb451f9034cb794e4a.css" /> <title>Support : Queens College Helpdesk</title> <link href='https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&family=Open+Sans:wght@400;600;700&display=swap' rel='stylesheet' type='text/css'> <script src="https://assets4.freshservice.com/assets/cdn/portal_v2_ie_polyfill-a21bf488cbc59ec99b444428b85c4ef73b8b9146fd78c4614ab2d8a607882f8e.js" nomodule="nomodule"></script> <script> //<![CDATA[ var USER_INFO, PORTAL, FEATURES, TEMP_FLAGS, LOGIN, HOME_DATA, PAGE_DATA, ASSET_PATH, IRIS_DATA, EOB_EOF_DATA, HAS_ADMIN_PRIVILEGE; var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","datetime_placeholder":"DD-MM-YYYY","form_datepicker":"dd-mm-yy","filter_format":"DD MMM, 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API_V2_PATH = "/api/_"; FEATURES = {"freshid":false,"auto_suggest_solutions":true,"business_rules":true,"department_search":false,"google_sso":false,"ticket_lookup_feature":true,"solution_folder_hierarchy":true,"signup":false,"fresh_id_v2":true,"incident_enabled":true,"solutions_enabled":true,"captcha":true,"esm_enhancements_enabled":true,"msp_enabled":false}; EOB_EOF_DATA = { onboarding: false, offboarding: false } TEMP_FLAGS = { "ATTACHMENT_40MB_LIMIT_ENABLED": false, "sharing_ticket" : true, "attachment_extensions_whitelist": true, "lazy_load_dropdown_options": true, "is_delegate_eob_eof": true, "solution_folder_hierarchy_erm": true, "skip_portal_update_fields_filter": false, "agent_ticket_sharing": true, "portal_v2_enhancement": false, "hr_data_management_config": false, "allow_attachment_in_bundle_items": false, "limit_bundle_requests_enabled": true }; var RECAPTCHA_CONST = { siteKey: "6LdrIBwqAAAAAA8yXIfoik7Pee023IMsvxkXAaN3", serverUrl: "https://www.recaptcha.net/recaptcha/enterprise.js" } LOGIN = { siteKey: "", "menu.svg": "https://assets5.freshservice.com/assets/portal_v2/menu-d5a4a969a91c8bf48b7e220453cc6492c2ef4cc3a412ac903df47e4fc630501a.svg", "avatar.svg": "https://assets6.freshservice.com/assets/portal_v2/avatar-0579153fccd95dcc43104911c12bda1012a946e2c23cf0b14f20791389efa00b.svg", "fallback.svg": "https://assets6.freshservice.com/assets/portal_v2/fallback-a26b763ac97aead9487b28bac26e209ee8c62d40030ba790464583002bc7c3ea.svg" }; var ALLOWED_ATTACHMENT_TYPES = []; PORTAL = { logo : "https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNTM4MzAsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.Ut8fOVjG9pKWeH1GQWzBkF9cFOJKCwZ6T-Ht1m4Wz_k", linkback_url : "https://qc.cuny.edu", date_format : "us", time_format : "12h", logged_in : false, profile_edit : "/support/profile/edit", logout_url : "/logout", fresh_id : 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Management (Registrar)","workspace_logo":null,"logo_present":false,"logo_icon":null}}, customise_portal_url: "/a/portals/15000020412/customise/", explore_agent_portal: false } var SEC_KEYS = { froala: "7MD3aG3A2C4C3D-13TMIBDIa2NTMNZFFPFZe2a1Id1f1I1fA8D6C4F4G3H3B2A18A17B7==" } PORTAL.is_ticket_public_share_config_enabled = true; var LAB_URL_LIST = { prism: "https://assets5.freshservice.com/assets/cdn/prism-91c8b370ea8fe2be7d28a2a2f053e91aa413cb9de61c3b715464ddc577d88a85.js", serializeJson: "https://assets2.freshservice.com/assets/cdn/serialize_json-a76dee1e829dcaaed03a3933755d82820f7b5433fe177233f4bc392d69eb961d.js" }; var CLOUD_INTEGRATIONS = {"gdrive":null,"dropbox":null,"box":null}; var BUSINESS_RULES_CDN = 'https://assets7.freshservice.com/assets/cdn/portal_v2_business_rules-1404c6fdff5447316b4fc38e6d8ec3c5fd7f1fe7b1d43a22482dbfa6682110b0.js', CSAT_RESPONSE_CDN = 'https://assets10.freshservice.com/assets/cdn/portal_v2_csat_response_head-6539cefe2f77fe0dbc09bc98bc5003323cf6eb22f2bb8fab0a19e998de45c234.js', ITIL_ASSET_ASSOCIATION_CDN = 'https://assets8.freshservice.com/assets/cdn/itil_asset_associate_v2-40382c8397cc5225b7cd2ad62c16e875e61c66a701a95795b6bb2632b78ee95d.js'; var UTIL_DATA = { timeFormats : {"fs_time_format":"12h","default":true,"moment":"h:mma","datejs":"h:mm tt","timepicker":"g:ia","strftime":"%l:%M%P","set_midnight":"12:00am"} }; Object.assign(PORTAL, portal); var CUSTOM_PAGES= {"layout":{"header":"\u003cdiv id=\"header-container\"\n data-ce=\"true\"\n data-ce-id=\"header\"\n data-ce-type=\"header\"\n data-ce-template-name=\"header\"\n data-outline-text=\"Header\"\n\u003e\n \u003csection class=\"pull-left header-section\"\u003e\n \u003cdiv class=\"menu-container\"\u003e\n \u003cbutton \n id = \"menu-icon\" \n class = \"menu-trigger\" \n menu-target = \"main-nav\" \n role = \"button\" \n aria-haspopup = \"menu\" \n aria-expanded = \"false\" \u003e\n {{image src=\"/assets/portal_v2/menu.svg\" alt=(translate \"portal.aria.menu\") class=\"menu-icon\" }}\n {{image src=\"/assets/portal_v2/menu-white.svg\" alt=(translate \"portal.aria.menu\") class=\"menu-white\" }}\n \u003c/button\u003e\n \u003cnav id=\"main-nav\" class=\"menu\" role=\"menu\"\u003e\n \u003cdiv class=\"show-on-mobile page-title\"\u003e\n {{image src=portal.logo alt=(concat portal.name \" \" (translate \"portal.aria.logo\")) class=\"portal-logo\" }} \u003ch1 class=\"portal-name\" style=\"display: none;\"\u003e{{portal.name}}\u003c/h1\u003e\n \u003c/div\u003e\n \u003cdiv class=\"main-nav-items\"\u003e\n {{#each menuitems as |menu|}}\n \u003ca href = \"{{menu.url}}\"\n role = \"menuitem\"\n class = \"{{menu.class}} {{menu.src}}\"\n {{conditional_attribute menu.external_image 'target' '_blank'}} \u003e\n \u003cspan\u003e{{menu.text}}\u003c/span\u003e\n {{#if menu.external_image}}\n {{image src=menu.external_image alt=(translate \"portal.aria.external\") class=\"external-link\"}}\n {{/if}}\n \u003c/a\u003e\n {{/each}}\n \u003c/div\u003e\n \u003c/nav\u003e\n \u003c/div\u003e\n \n \n \u003ca href=\"{{ternary portal.linkback_url portal.linkback_url '/support/home'}}\"\n class=\"hide-on-mobile linkback-url\" aria-label=\"{{portal.name}} {{translate \"portal.aria.logo\"}}\"\u003e\n {{image src=portal.logo alt=\"\" class=\"portal-logo\" }}\n \u003c/a\u003e\n \n \u003ch1 class=\"portal-name hide-on-mobile\" style=\"display: none;\"\u003e{{{portal.name}}}\u003c/h1\u003e\n \u003c/section\u003e\n\n \u003csection class=\"pull-right header-section\"\u003e\n \u003csection id=\"search-header\" class=\"hide-on-home hide-on-login-signup\"\u003e\n \u003cbutton id=\"search-header-mobile\" class=\"ficon-search show-on-mobile\" aria-label=\"{{translate \"portal.common.search\" }}\"\u003e\u003c/button\u003e\n \u003cform role='search' id=\"search-form-header\" class=\"hide-on-mobile\"\u003e\n \u003ci class=\"ficon-search\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cinput \n type = \"search\" \n id = \"header-search\"\n class = \"hide-on-home hide-on-login search-input\"\n placeholder = \"{{translate 'portal.common.search'}}\" \n aria-label = \"{{translate \"portal.home_search_placeholder\" }}\" /\u003e\n \u003c/form\u003e\n \u003c/section\u003e\n \u003cdiv class=\"helpdesk-number {{ternary portal.contact_information 'ficon-phone' ''}} hide-on-mobile\"\u003e\n {{{portal.contact_information}}}\n \u003c/div\u003e\n {{#if portal.logged_in}}\n {{!-- New Request menu --}}\n \u003cdiv class=\"menu-container hide-on-home hide-on-login-signup\"\u003e\n\n \u003cbutton \n id = \"btn-header-request\"\n class = \"btn menu-trigger\" \n menu-target = \"request-dropdown\" \n aria-expanded = \"false\" \n aria-label = \"{{translate \"portal.aria.new_menu\"}}\" \n aria-haspopup = \"menu\" \n aria-controls = \"request-dropdown\"\u003e\n \u003cspan class=\"elem-inline-mid\"\u003e{{translate \"portal.common.new\"}}\u003c/span\u003e\n \u003c/button\u003e\n \n \u003cnav role=\"menu\" class=\"menu\" id=\"request-dropdown\"\u003e\n \u003ca href = \"/support/tickets/new\"\n role = \"menuitem\" \n class = \"incident\"\n aria-controls = \"page-main\"\u003e\n \u003ch2\u003e{{translate \"portal.request_menu.incident_title\"}}\u003c/h2\u003e\n \u003cp\u003e{{translate \"portal.request_menu.incident_text\"}}\u003c/p\u003e\n \u003c/a\u003e\n {{#requestmenu}}\n {{#if show}}\n \u003ca href = \"{{url}}\"\n role = \"menuitem\"\n class = \"{{className}}\"\n aria-controls = \"page-main\"\u003e\n \u003ch2\u003e{{title}}\u003c/h2\u003e\n \u003cp\u003e{{text}}\u003c/p\u003e\n \u003c/a\u003e\n {{/if}}\n {{/requestmenu}}\n \u003c/nav\u003e\n\n \u003c/div\u003e\n\n {{!-- User Dropdown menu and Notifications --}}\n {{\u003e user_notifications}}\n \u003cdiv class=\"menu-container\"\u003e\n \u003cbutton \n id = \"btn-profile-options\"\n class = \"menu-trigger\" \n menu-target = \"user-dropdown\"\n aria-haspopup = \"menu\" \n aria-expanded = \"false\" \n aria-label = \"{{translate \"portal.aria.profile_menu\"}}\" \u003e\n {{avatar name=user_info.full_name url=user_info.profile_pic class=\"user-profile-pic\"}}\n \u003c/button\u003e\n\n \u003cdiv class=\"menu\" id=\"user-dropdown\"\u003e\n \u003cdiv class=\"user-profile-info\"\u003e\n \u003cdiv class=\"user-pic-thumb\"\u003e\n {{avatar name=user_info.first_name url=user_info.profile_pic class=\"user-profile-pic\"}}\n \u003c/div\u003e\n \u003cspan\u003e{{user_info.first_name}} {{user_info.last_name}}\u003c/span\u003e\n \u003c/div\u003e\n\n \u003cdiv role=\"menu\"\u003e\n \u003ca href = \"/support/profile/edit\"\n role = \"menuitem\"\n aria-controls = \"page-main\"\u003e\n {{translate \"portal.user_dropdown.edit_profile\"}}\n \u003c/a\u003e\n {{#if portal.switch_to_agent_portal}}\n \u003ca href = \"/support/agent_portal/view\"\n id = \"switch-agent-portal\"\n role = \"menuitem\"\u003e\n {{translate \"portal.user_dropdown.switch_to_agent_portal\"}}\n \u003c/a\u003e\n {{/if}}\n {{#if portal.switch_portal}}\n \u003ca href = \"javascript:void(0)\"\n id = \"switch-portal\"\n role = \"menuitem\" \n aria-controls = \"page-main\"\u003e\n {{translate \"portal.ask_bot_name\" bot_name=portal.bot_name}}\n \u003c/a\u003e\n {{/if}}\n \u003ca href = \"/support/announcements\"\n role = \"menuitem\"\n aria-haspopup = \"dialog\"\u003e\n {{translate \"portal.announcements\"}}\n \u003c/a\u003e\n {{#if features.project_management}}\n \u003ca href = \"/a/project_management/projects\"\n role = \"menuitem\"\n aria-haspopup = \"dialog\"\n target = \"_blank\"\u003e\n {{translate \"portal.project_management\"}}\n {{image src=\"/images/portal_v2/open-in-new-tab.svg\" alt=(translate \"portal.aria.external\") class=\"external-link\"}}\n \u003c/a\u003e\n {{/if}}\n \u003ca href = \"/logout\"\n role = \"menuitem\" \n aria-controls = \"page-main\"\u003e\n {{translate \"portal.user_dropdown.sign_out\"}}\n \u003c/a\u003e\n \u003c/div\u003e\n\n \u003c/div\u003e\n \u003c/div\u003e\n {{else}}\n \u003ca href=\"/support/login\" class=\"header-text btn\"\u003e{{translate \"portal.login\"}}\u003c/a\u003e\n {{#if features.signup }}\n \u003ca href=\"/support/signup\" class=\"header-text btn\"\u003e{{translate \"portal.signup\"}}\u003c/a\u003e\n {{/if}}\n {{/if}}\n \u003c/section\u003e\n\u003c/div\u003e","footer":"\u003cdiv class=\"clearfix\"\u003e\n {{#unless portal.copyrights}}\n {{\u003e portal_copyrights}}\n {{/unless}}\n\u003c/div\u003e\u003cscript data-ce-id=\"default-cards-script\"\u003e\n\t\t\t\tCARDS = [{\"text\":\"Solutions\",\"src\":\"ficon-knowledge-base\",\"url\":\"/support/solutions\",\"class\":\"solution\",\"img\":\"https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNjIzMzAsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.EgszZ6ty4xlGB7nV00H6K8vlSt95vSLklkKtN9jJk-8\",\"title\":customTranslate(\"portal.card.solution.title\"),\"titleTranslationPath\":\"portal.card.solution.title\",\"content\":customTranslate(\"portal.card.solution.desc\"),\"contentTranslationPath\":\"portal.card.solution.desc\",\"order\":1,\"show\":true,\"visibilityCondition\":\"PORTAL.logged_in || FEATURES.solutions_enabled\",\"isHidden\":false},{\"text\":\"Tickets\",\"src\":\"ficon-tickets\",\"url\":\"/support/tickets/new\",\"class\":\"ticket\",\"img\":\"https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNjIzMDcsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.wOfgrpGhr06r-MHV-BtonW0_2u8c1EMg2jkcc9DjYyk\",\"title\":customTranslate(\"portal.card.incident.title\"),\"titleTranslationPath\":\"portal.card.incident.title\",\"content\":customTranslate(\"portal.card.incident.desc\"),\"contentTranslationPath\":\"portal.card.incident.desc\",\"order\":2,\"type\":\"card\",\"show\":true,\"visibilityCondition\":\"PORTAL.logged_in || FEATURES.incident_enabled\",\"isHidden\":false},{\"text\":\"Service Catalog\",\"src\":\"ficon-service-catalog\",\"url\":\"/support/catalog/items\",\"class\":\"catalog\",\"img\":\"https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNjIzMzMsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.3ILKunoOjaI3DDsPv4guDcHa545AMbGpQHCny6CM2Mw\",\"title\":customTranslate(\"portal.card.service_request.title\"),\"titleTranslationPath\":\"portal.card.service_request.title\",\"content\":customTranslate(\"portal.card.service_request.desc\"),\"contentTranslationPath\":\"portal.card.service_request.desc\",\"order\":3,\"show\":true,\"visibilityCondition\":\"FEATURES.service_catalog\",\"isHidden\":false},{\"url\":\"/support/approvals/pending\",\"img\":\"https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNjI0MTUsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.mYwUdhG_n_xAqrYvVDNJcgo2J6qRrSCZzC34mhnxqT4\",\"title\":customTranslate(\"portal.card.approvals.title\"),\"titleTranslationPath\":\"portal.card.approvals.title\",\"content\":customTranslate(\"portal.card.approvals.desc\"),\"contentTranslationPath\":\"portal.card.approvals.desc\",\"show\":true,\"visibilityCondition\":\"FEATURES.service_catalog\",\"order\":4,\"type\":\"card\",\"isHidden\":false},{\"text\":\"Onboarding requests\",\"src\":\"ficon-employee-onboarding\",\"url\":\"/support/employee_onboarding/new\",\"class\":\"employee_onboarding\",\"img\":\"/images/portal_v2/employee_onboarding.svg\",\"title\":customTranslate(\"portal.card.onboard.title\"),\"titleTranslationPath\":\"portal.card.onboard.title\",\"content\":customTranslate(\"portal.card.onboard.desc\"),\"contentTranslationPath\":\"portal.card.onboard.desc\",\"order\":5,\"type\":\"card\",\"show\":true,\"visibilityCondition\":\"FEATURES.onboarding\",\"isHidden\":true},{\"text\":\"Change requests\",\"src\":\"ficon-changes\",\"url\":\"/support/changes/new\",\"class\":\"change\",\"img\":\"/images/portal_v2/change.svg\",\"title\":customTranslate(\"portal.card.change.title\"),\"titleTranslationPath\":\"portal.card.change.title\",\"content\":customTranslate(\"portal.card.change.desc\"),\"contentTranslationPath\":\"portal.card.change.desc\",\"order\":6,\"type\":\"card\",\"show\":false,\"visibilityCondition\":\"FEATURES.change\",\"isHidden\":true},{\"text\":\"View projects\",\"src\":\"ficon-project_mgmt\",\"url\":\"/a/project_management/projects\",\"class\":\"project-management\",\"img\":\"/images/portal_v2/new-project-management.svg\",\"title\":customTranslate(\"portal.project_management\"),\"titleTranslationPath\":\"portal.project_management\",\"content\":customTranslate(\"portal.project_management_desc\"),\"contentTranslationPath\":\"portal.project_management_desc\",\"order\":7,\"show\":false,\"visibilityCondition\":\"FEATURES.project_management\",\"external_image\":\"/images/portal_v2/open-in-new-tab.svg\",\"isHidden\":true}];\n\t\t\t\u003c/script\u003e","page_layout":"\u003csection id=\"toast-container\"\n class=\"toast-top-right\"\n aria-live=\"assertive\"\n aria-atomic=\"true\"\u003e\n\u003c/section\u003e\n\n\u003cheader id=\"header-main\"\u003e\u003c/header\u003e\n\u003cmain id=\"page-main\"\u003e\u003c/main\u003e\n\u003cfooter id=\"footer-main\"\u003e\u003c/footer\u003e\n\n\u003csection id=\"search-layout-container\" class=\"hide\"\u003e\u003c/section\u003e\n\u003csection id=\"wormhole\" aria-hidden=\"true\"\u003e\u003c/section\u003e\n\n{{!-- Please use this template for making changes in the layout of the page --}}\n{{!-- For adding scripts, please use the Footer template --}}"},"pages":{"home":"\u003csection id=\"home-page-container\" data-ce-version=\"2.1\"\u003e\n \u003csection \n id=\"hero-banner\"\n data-ce=\"true\"\n data-ce-id=\"hero-banner\"\n data-ce-type=\"section\"\n data-ce-subtype=\"hero\"\n data-ce-template-name=\"home\" style=\"background: url('https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNTQxOTcsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.jmnl6DRpV3fR9sqTeSWerEUjJiWZ6Msh7vgDkRygu64') no-repeat rgba(0, 0, 0, 0); background-size: cover; background-image: url('https://attachment.freshservice.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTUwNTYyNTQ1MjEsImRvbWFpbiI6InFjY3VueS5mcmVzaHNlcnZpY2UuY29tIiwidHlwZSI6MX0.g4H1LjxBI5cHgxLAsYLFk2NtTIWpoy0U78lZtkKIyt4'); background-color: #f7f7f7;\"\n \u003e\n \u003cdiv class=\"hero-banner-container\"\u003e\n \u003ch2 data-ce-translation=\"portal.home_title\" data-ce-id=\"heroTitle\" data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-placeholder=\"{{translate 'portal.builder.enter_your_text'}}\"\u003e{{customTranslate \"portal.home_title\"}}\u003c/h2\u003e\n \u003csection id=\"banner-search\"\u003e\n \u003cform role='search' id=\"search-form\"\u003e\n \u003ci class=\"ficon-search\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cinput\n type=\"search\"\n id=\"global-search-home\"\n class=\"search-input\"\n aria-label=\"{{ translate 'portal.search.search_text'}}\"\n placeholder=\"{{translate 'portal.home_search_placeholder'}}\" /\u003e\n \u003c/form\u003e\n \u003c/section\u003e\n \u003csection id=\"announcement-banner\" role=\"region\"\n aria-label=\"{{translate 'portal.announcements'}}\"\u003e\n {{#announcement}}\n \u003cdiv class=\"announcement-banner-container\"\u003e\n \u003ca class=\"announcement-link\" href=\"/support/announcements/{{id}}\"\u003e\n \u003cdiv class=\"announcement-latest\"\u003e\n \u003cdiv class=\"announcement-postedby-img\"\u003e\n {{avatar name=user.name url=user.avatar_url class=\"user-profile-pic\"}}\n \u003c/div\u003e\n \u003cdiv class=\"announcement-content\"\u003e\n \u003ch2 class=\"announcement-title\"\u003e{{title}}\u003c/h2\u003e\n \u003cp class=\"announcement-postedby\"\u003e{{{ translate \"portal.announcements_sidebar.posted_by\" user_name=user.name created_on=(timediff planned_start_date) }}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n \u003cdiv class=\"announcement-show-all\"\u003e\n \u003ca class=\"announcement-show-all-link\" href=\"/support/announcements\"\u003e\n {{translate \"portal.view_all\"}}\n \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n {{/announcement}}\n \u003c/section\u003e\n \u003c/div\u003e\n \u003c/section\u003e\u003csection data-ce=\"true\" class=\"custom-section custom-item active-section\" data-ce-id=\"461b9022-a2f9-44dd-9885-d2e8bafb2263\" data-ce-type=\"section\" data-ce-subtype=\"custom\" data-ce-content=\"static\" data-ce-template-name=\"home\"\u003e\n \u003cdiv class=\"custom-section-content columns-1\"\u003e\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"09fa90e1-7522-4e38-8b8d-8a0e9cd2da27\"\u003e\n \u003cfs-status-badge badge-id=\"mvDdh9\" domain=\"qccuny-all-departments.status.freshservice.com\"\u003e\u003c/fs-status-badge\u003e\n\u003cscript type=\"module\" src=\"https://assets.freshservice.com/status/embeds/badges.js\"\u003e\u003c/script\u003e\n\t\t\t\u003c/div\u003e\n\u003c/div\u003e\n\u003c/section\u003e\u003csection \n id=\"cards-banner\" \n class=\"banner-{{cards.length}}\" \n data-ce=\"true\" \n data-ce-type=\"section\"\n data-ce-subtype=\"cards\" \n data-ce-id=\"cards-banner\" \n data-ce-template-name=\"home\" data-card-template=\"default\" style=\"background-color: #ffffff;\"\n \u003e\n {{#each cards}}\t\n \u003ca \n href=\"{{url}}\" \n class=\"card\"\n {{conditional_attribute external_image 'target' '_blank'}} \n data-ce=\"true\" \n data-ce-type=\"card\"\n data-ce-subtype=\"default\"\n data-ce-template-name=\"home\"\n data-ce-children-editable=\"true\"\n role=\"{{role}}\"\n aria-label=\"{{aria-label}}\"\n data-ce-custom={{ternary isCustom \"true\" \"false\"}}\n data-ce-id={{ternary ceId ceId (concat \"default-card-\" (toString @index))}}\n \u003e\n {{image src=img alt=\"\" role=\"presentation\" class=\"elem-inline-mid\"}}\n \u003cdiv class=\"elem-inline-mid card-text\"\u003e\n \u003ch3 data-ce-translation=\"{{titleTranslationPath}}\"\u003e\n {{title}}\n {{#if external_image}}\n {{image src=\"/images/portal_v2/open-in-new-tab.svg\" alt=(translate \"portal.aria.external\") class=\"external-link\"}}\n {{/if}}\n \u003c/h3\u003e\n \u003cp data-ce-translation=\"{{contentTranslationPath}}\"\u003e \n {{content}}\n \u003c/p\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n {{/each}}\n \u003c/section\u003e\u003csection data-ce=\"true\" class=\"custom-section custom-item active-section\" data-ce-id=\"d6fd4560-51e2-432f-8e3b-4ef488865847\" data-ce-type=\"section\" data-ce-subtype=\"custom\" data-ce-content=\"static\" data-ce-template-name=\"home\" style=\"background-color: #f7f7f7; padding-top: 32px; padding-bottom: 32px;\"\u003e\n \u003cdiv class=\"custom-section-content columns-3\"\u003e\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"5ff5a390-f31c-478e-9d32-ad21abeb7026\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"eee8835e-f7d1-4949-a7e9-c4b6750f2f40\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_f52b9927-244f-4b7f-ab08-e7939ec77c6d\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_f52b9927-244f-4b7f-ab08-e7939ec77c6d\"}}\u003c/div\u003e\u003c/div\u003e\n\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"864cfdcb-fa5b-4bd6-b237-49d72db6f6bf\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"1661c0c8-13d1-4892-925e-3ae380807fd6\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_ead70aa5-c133-4807-8410-66490281082d\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_ead70aa5-c133-4807-8410-66490281082d\"}}\u003c/div\u003e\u003c/div\u003e\n\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"9397a78a-bd34-4256-b288-0c2c44670ad1\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"b2370422-7f81-4cec-a6d7-f928e6392536\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_05ea5987-4427-4984-8671-8a64bdf3630d\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_05ea5987-4427-4984-8671-8a64bdf3630d\"}}\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003c/section\u003e\u003csection data-ce=\"true\" class=\"custom-section custom-item active-section\" data-ce-id=\"fffb4cdb-972f-4abb-8b94-1c4d7d8a8d8d\" data-ce-type=\"section\" data-ce-subtype=\"custom\" data-ce-content=\"static\" data-ce-template-name=\"home\"\u003e\n \u003cdiv class=\"custom-section-content columns-3\"\u003e\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"dd237515-5b94-4014-86f8-8036d0b776d6\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"c5b4c04d-739c-468c-8077-4a0ec18a2dcf\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_13c471cd-4107-431c-8e79-36e5ebc2d85b\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_13c471cd-4107-431c-8e79-36e5ebc2d85b\"}}\u003c/div\u003e\u003c/div\u003e\n\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"5f01247e-4a40-4806-9f57-e0721d38f8ec\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"e8486bf2-b3fe-4846-85e2-fdc7d995c306\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_0bde459a-c576-42db-979f-fbafaa03a79a\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_0bde459a-c576-42db-979f-fbafaa03a79a\"}}\u003c/div\u003e\u003c/div\u003e\n\t\u003cdiv class=\"custom-section-column\" data-ce-id=\"a9f9155f-136d-4ee3-9608-0ec62ea529d4\"\u003e\n\t\t\t\u003cdiv data-ce=\"true\" data-ce-content=\"static\" data-ce-type=\"text\" data-ce-subtype=\"widget\" data-ce-id=\"d3bf7955-319e-4c7c-ae8f-2698505c00b8\" data-ce-template-name=\"home\" data-widget-name=\"text\" data-ce-translation=\"portal.text_d575babc-225c-4141-8810-091040994539\" data-ce-children-editable=\"false\" class=\"custom-text pointer-auto designer-widget active-widget\" data-placeholder=\"Enter Your Text\" data-ce-draggable=\"true\" style\u003e{{customTranslate \"portal.text_d575babc-225c-4141-8810-091040994539\"}}\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\n\u003c/section\u003e\n\n \n\n {{#if portal.logged_in}}\n \u003csection id=\"home-lists-container\" class=\"list-container\" data-ce=\"true\" data-ce-type=\"section\" data-ce-subtype=\"tickets\" data-ce-id=\"home-lists-container\" data-ce-template-name=\"home\"\u003e\n {{\u003e loader}}\n \u003c/section\u003e\n {{/if}}\n\u003c/section\u003e","signup":"\u003csection class=\"signup-container\"\u003e\n \u003cdiv class=\"page-loader\"\u003e\n {{\u003e loader}}\n \u003c/div\u003e\n \u003csection class=\"signup-form-fields hide\"\u003e\n \u003cform id=\"signup-form\" action=\"{{ page_urls.signup }}\" method='post'\u003e\n {{{authtoken}}}\n \u003cfieldset\u003e\n \u003clegend\u003e\n \u003ch2 class=\"signup-title\" tabindex=\"-1\"\u003e\n {{ translate 'portal.signup_form.signup_title' portal_name=portal.name}}\n \u003c/h2\u003e\n \u003c/legend\u003e\n \u003csection id=\"signup-fields\"\u003e\n \n \u003c/section\u003e\n \u003csection class=\"signup-footer\"\u003e\n \u003cdiv class=\"captcha-container\"\u003e\n {{#if siteKey}}\n {{\u003erecaptcha}}\n {{/if}}\n \u003c/div\u003e\n \u003cbutton type=\"submit\" class=\"btn btn-primary\" id=\"signup-submit\"\u003e\n {{ translate 'portal.signup_form.register'}}\n \u003c/button\u003e\n \u003ca href=\"{{ page_urls.home }}\" role='button' class=\"btn btn-secondary\" id=\"signup-cancel-btn\"\u003e\n {{ translate 'portal.cancel'}}\n \u003c/a\u003e\n \u003c/section\u003e\n \u003c/fieldset\u003e\n \u003c/form\u003e\n \u003c/section\u003e\n\u003c/section\u003e","login":"\u003csection class=\"login-page\"\u003e\n\n \u003cdiv class=\"login-section agent-login\"\u003e\n {{#if fresh_id}}\n \u003csection class=\"login-header\" aria-label=\"{{translate \"portal.aria.agent_login\"}}\"\u003e\n \u003ch2\u003e{{translate \"portal.agent_login_info\"}}\u003c/h2\u003e\n \u003ca href=\"{{fresh_url}}\" aria-label=\"{{translate \"portal.agent_login_info\"}}, {{translate \"portal.agent_signin\"}}\"\u003e{{translate \"portal.agent_signin\"}}\u003c/a\u003e\n \u003c/section\u003e\n {{/if}}\n \u003cdiv class=\"illustration-container\"\u003e\u003c/div\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"login-section requestor-login\"\u003e\n \u003csection id=\"login-form\" aria-label=\"{{translate \"portal.aria.requester_login\"}}\"\u003e\n {{\u003e login_form }}\n {{#if google_sso}}\n \u003cdiv class=\"google-sign-in\"\u003e\n \u003ca href=\"/google/login\"\u003e\n {{image class=\"google-signin\" src=\"/portal_v2/google-signin.png\" alt=(translate \"portal.aria.google_sso\")}}\n \u003c/a\u003e\n \u003c/div\u003e\n {{/if}}\n \u003c/section\u003e\n \u003csection id=\"forgot-form\" aria-label=\"{{translate \"portal.aria.requester_forgot\"}}\"\u003e\n \u003ch2 tabindex=\"-1\" class=\"forgot-header\"\u003e{{translate \"portal.forgot_password.title\"}}\u003c/h2\u003e\n \u003cdiv class=\"forgot-description\"\u003e{{translate \"portal.forgot_password.description\"}}\u003c/div\u003e\n {{\u003e forgot_password_form}}\n \u003c/section\u003e\n \u003c/div\u003e\n\n\u003c/section\u003e","search":"\u003csection \n id = \"search-overlay\"\n role = \"dialog\"\n aria-modal = \"true\"\n aria-labelledby = \"global-search-overlay\"\u003e\n \u003cspan id=\"first-focusable-element\" tabindex=\"0\"\u003e\u003c/span\u003e\n\n \u003cdiv class=\"search-container\"\u003e\n\n \u003cbutton class=\"close-search-btn link-btn show-on-mobile\"\u003e\n {{ translate 'portal.search.back_to_home'}}\n \u003c/button\u003e\n \u003cdiv class=\"s-input-container\"\u003e\n {{#if (or portal.logged_in features.solutions_enabled)}}\n \u003ci class=\"ficon-search\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cinput \n type = \"search\"\n id = \"global-search-overlay\"\n class = \"search-input\"\n aria-label = \"{{translate 'portal.search.search_text'}}\"\n placeholder = \"{{translate 'portal.home_search_placeholder'}}\" /\u003e\n {{else }}\n \u003ci class=\"ficon-search disabled\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cinput \n type = \"search\"\n id = \"global-search-overlay\"\n class = \"search-input\"\n disabled = \"disabled\" \n aria-label = \"{{translate 'portal.search.search_text'}}\"\n placeholder = \"{{translate 'portal.home_search_placeholder'}}\" /\u003e\n {{/if}}\n \u003cbutton class=\"clear-search link-btn underlined hide\" id=\"clear-search-text\"\u003e\n {{translate \"portal.common.clear\"}}\n \u003c/button\u003e\n \u003c/div\u003e\n\n \u003cbutton class=\"close-search-btn link-btn hide-on-mobile\"\u003e\n \u003ci class=\"ficon-close\" role=\"presentation\"\u003e\u003c/i\u003e\n {{translate \"portal.common.close_esc\"}}\u0026lrm;\n \u003c/button\u003e\n\n \u003cdiv id=\"search-content-container\" data-show=\"start-search\"\u003e\n {{#if (or portal.logged_in features.solutions_enabled)}}\n\n \u003cdiv class=\"search-content\" id=\"start-search\"\u003e\n \u003cdiv class=\"search-keyboard-img\"\u003e\u003c/div\u003e\n \u003cp class=\"search-msg\"\u003e\n {{translate \"portal.search.search_msg_1\"}},\n {{translate \"portal.search.search_msg_2\"}}\n \u003c/p\u003e\n \u003c/div\u003e\n\n \u003cdiv class=\"search-content\" id=\"before-results-load\"\u003e\n \u003csection class=\"recent-searches-container\" id=\"recent-search\"\u003e\n \u003c/section\u003e\n\n \u003csection class=\"popular-articles-container\"\u003e\n \u003ch2 class=\"border-bottom\"\u003e\n \u003ci class=\"ficon-knowledge-base\" role=\"presentation\"\u003e\u003c/i\u003e\n {{ translate \"portal.search.popular_article\"}}\n \u003c/h2\u003e\n \u003cul id=\"popular-article-list\"\u003e\u003c/ul\u003e\n \u003c/section\u003e\n \u003c/div\u003e\n\n \u003csection class=\"search-content\" id=\"loader-template\"\u003e\n {{\u003e loader }}\n \u003c/section\u003e\t\n\n \u003csection class=\"search-content search-result-container {{#not portal.logged_in}}no-tabs{{/not}}\" id=\"search-results\"\u003e\n\n {{#if portal.logged_in}}\n {{!-- The id of tabs are provided matching with the url pattern --}}\n \u003csection \n class = \"tabs-list\"\n role = \"tablist\"\n aria-label = \"{{translate 'portal.search.search_results' }}\"\u003e\n \u003cbutton \n id = \"all-result\"\n class = \"btn btn-tab\"\n role = \"tab\"\n tabindex = \"0\"\n aria-selected = \"true\"\n aria-controls = \"all-result-tabpanel\"\u003e\n {{translate \"portal.search.filters.all\" }}\n \u003c/button\u003e\n \u003cbutton \n id = \"solutions\"\n class = \"btn btn-tab\" \n role = \"tab\"\n tabindex = \"-1\"\n aria-selected = \"false\"\n aria-controls = \"solutions-tabpanel\"\u003e\n {{translate \"portal.common.solutions\" }}\n \u003c/button\u003e\n {{#if features.service_catalog}}\n \u003cbutton \n id = \"catalog_items\"\n class = \"btn btn-tab\" \n role = \"tab\"\n tabindex = \"-1\"\n aria-selected = \"false\"\n aria-controls = \"catalog_items-tabpanel\"\u003e\n {{translate \"portal.search.filters.catalog_items\" }}\n \u003c/button\u003e\n {{/if}}\n \u003cbutton \n id = \"tickets\"\n class = \"btn btn-tab\"\n role = \"tab\"\n tabindex = \"-1\"\n aria-selected = \"false\"\n aria-controls = \"tickets-tabpanel\"\u003e\n {{translate \"portal.common.tickets\" }}\n \u003c/button\u003e\n {{#if features.ticket_archival_enabled}}\n \u003cbutton \n id = \"archived_tickets\"\n class = \"btn btn-tab\"\n role = \"tab\"\n tabindex = \"-1\"\n aria-selected = \"false\"\n aria-controls = \"archived_tickets-tabpanel\"\u003e\n {{translate \"portal.common.archived_tickets\" }}\n \u003c/button\u003e\n {{/if}}\n {{#if (and features.change temp_flags.portal_v2_enhancement)}}\n \u003cbutton \n id = \"changes\"\n class = \"btn btn-tab\"\n role = \"tab\"\n tabindex = \"-1\"\n aria-selected = \"false\"\n aria-controls = \"changes-tabpanel\"\u003e\n {{translate \"portal.common.change\" }}\n \u003c/button\u003e\n {{/if}}\n \u003c/section\u003e\n {{/if}}\n\n \u003csection class=\"tabs-content\"\u003e\n\n \n {{#if portal.logged_in}}\t\n \u003cdiv \n id = \"all-result-tabpanel\"\n class = \"tabpanel active\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"all-result\"\u003e\n \u003c/div\u003e\n \u003cdiv \n id = \"solutions-tabpanel\"\n class = \"tabpanel\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"solutions\"\u003e\n \u003c/div\u003e\n {{#if features.service_catalog}}\n \u003cdiv \n id = \"catalog_items-tabpanel\"\n class = \"tabpanel\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"catalog_items\"\u003e\n \u003c/div\u003e\n {{/if}}\t\n \u003cdiv \n id = \"tickets-tabpanel\"\n class = \"tabpanel\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"tickets\"\u003e\n \u003c/div\u003e\n {{#if features.ticket_archival_enabled}}\n \u003cdiv \n id = \"archived_tickets-tabpanel\"\n class = \"tabpanel\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"archived_tickets\"\u003e\n \u003c/div\u003e\n {{/if}}\n {{#if (and features.change temp_flags.portal_v2_enhancement)}}\t\n \u003cdiv \n id = \"changes-tabpanel\"\n class = \"tabpanel\"\n role = \"tabpanel\"\n tabindex = \"0\"\n aria-labelledby = \"changes\"\u003e\n \u003c/div\u003e\n {{/if}}\n {{else }}\t\n \u003cdiv \n id = \"all-result-tabpanel\"\n class = \"tabpanel active\"\n tabindex = \"0\"\u003e\n \u003c/div\u003e\n {{/if}}\n \u003c/section\u003e\n\n \u003csection class=\"report-issue\" id=\"create-ticket-container\"\u003e\n \u003cdiv class=\"content-container\"\u003e\n \u003cspan class=\"ct-title\"\u003e\n {{translate \"portal.search.report_issue_text\"}}?\n \u003c/span\u003e\n \u003cp class=\"search-text\"\u003e\"\u003cspan id=\"create-ticket-text\"\u003e\u003c/span\u003e\"\u003c/p\u003e\n \u003c/div\u003e\n {{#if (or features.incident_enabled portal.logged_in)}}\n \u003ca \n href = \"{{urls.new_ticket}}\"\n id = \"create-ticket\"\n class = \"btn btn-primary create-ticket closure-link\"\n role = \"button\"\u003e\n {{translate \"portal.common.report\"}}\n \u003c/a\u003e\n {{/if}}\n \u003c/section\u003e\n\n \u003c/section\u003e\n\n \u003csection class=\"search-content no-results-found\" id=\"no-results-found\"\u003e\n \u003cdiv class=\"no-results-found-img img\"\u003e\u003c/div\u003e\n \u003cp\u003e\n {{translate \"portal.search.no_results_found\"}} \n \u0026quot;\u003cspan id=\"no-result-text\"\u003e\u003c/span\u003e\u0026quot;\n \u003c/p\u003e\n {{#if (or features.incident_enabled portal.logged_in)}}\n \u003ca href=\"{{urls.new_ticket }}\" class=\"create-ticket closure-link\"\u003e\n {{translate \"portal.common.raise_ticket\"}}\n \u003c/a\u003e\n {{/if}}\n \u003c/section\u003e\n\n \u003csection class=\"search-content server-error\" id=\"server-error\"\u003e\n \u003cdiv class=\"server-error-img img\"\u003e\u003c/div\u003e\n \u003cp\u003e\n {{translate \"portal.common.something_went_wrong\"}}!\n \u003c/p\u003e\n \u003cdiv\u003e\n \u003ca href=\"javascript:void(0)\" id=\"try-again-link\"\u003e\n {{translate \"portal.common.try_again\"}}\n \u003c/a\u003e\n \u003c/div\u003e\n \u003c/section\u003e\n\n {{else }}\n \n \u003cdiv class=\"search-content search-disabled\" id=\"search-disabled\"\u003e\n \u003cdiv class=\"no-results-found-img img\"\u003e\u003c/div\u003e\n \u003cp\u003e\n {{translate \"portal.search.non_login_msg\"}}\n \u003c/p\u003e\n \u003cdiv class=\"login-button\"\u003e\n \u003ca \n href = \"{{urls.login}}\"\n id = \"login-btn\"\n class = \"btn btn-primary closure-link\"\n role = \"button\" \u003e\n {{translate \"portal.login\"}}\n \u003c/a\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n\n {{/if}}\n \u003c/div\u003e\n \u003c/div\u003e\n \u003cspan id=\"last-focusable-element\" tabindex=\"0\"\u003e\u003c/span\u003e\n\u003c/section\u003e\n\n\n{{!-- Inline Partial for list items used in search results template --}}\n\n{{{{inlinePartial 'search_result_ticket'}}}}\n \u003cli class=\"tickets\"\u003e\n \u003ca href=\"{{@root.urls.ticket_show}}{{id}}\" class=\"results-link closure-link\"\u003e\n \u003cdiv class=\"icon-container\"\u003e\n \u003ci class=\"ficon-tickets icon-results tickets\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003c/div\u003e\n \u003cdiv class=\"subj-container\"\u003e\n \u003cdiv class=\"subject\"\u003e\n {{subject}}\n \u003cspan class=\"ticket-id\"\u003e\n #{{human_display_id}}\n \u003c/span\u003e\n \u003c/div\u003e\n \u003cdiv class=\"description\"\u003e\n \u003cspan class='date-time'\u003e\n {{ translate \"portal.created_on\" created_on=(dateFormat datetime=created_at formatType=\"fullDateTimeAt\")}}\n \u003c/span\u003e\n {{#if agent_name }}\n \u0026#124; \u003cspan class='agent-name'\u003e{{ translate 'portal.common.assigned_to'}}: {{{ agent_name }}}\u003c/span\u003e\n {{/if}}\n \u003c/div\u003e\n {{#if (or (eq status 2) (eq status 3) (eq status 4) (eq status 5)) }}\n \u003cspan class=\"status-pill status-{{status}}\"\u003e\n {{ else }}\n \u003cspan class=\"status-pill status-default\"\u003e\n {{/if}}\n {{{ requester_status_name }}}\n \u003c/span\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n{{{{/inlinePartial}}}}\n\n\n{{{{inlinePartial \"search_result_solution\"}}}}\n \u003cli class=\"solutions\"\u003e\n {{#if external_url }}\n \u003ca href=\"{{external_url}}\" target=\"_blank\" class=\"results-link closure-link\"\u003e\n {{ else }}\n \u003ca href=\"{{getArticleLink this}}\" class=\"results-link closure-link\"\u003e\n {{/if}}\n \u003cdiv class=\"icon-container\"\u003e\n \u003ci class=\"ficon-knowledge-base icon-results k-base\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003c/div\u003e\n \u003cdiv class=\"subj-container subject\"\u003e\n {{title}}\n \u003c/div\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n{{{{/inlinePartial}}}}\n\n{{{{inlinePartial \"search_result_catalog\"}}}}\n \u003cli class=\"assets\"\u003e\n \u003ca href=\"{{@root.urls.catalog_item_show}}/{{id}}\" class=\"results-link closure-link\"\u003e\n \u003cdiv class=\"icon-container\"\u003e\n \u003cimg src=\"{{this.icon_url}}\" role=\"presentation\" class=\"icon-results service-catalog\" onerror=\"catalogImgErr(this)\"/\u003e\n \u003c/div\u003e\n \u003cdiv class=\"subj-container\"\u003e\n \u003cdiv class=\"subject\"\u003e\n {{name}}\n \u003c/div\u003e\n \u003cdiv class=\"description\"\u003e\n {{short_description}}\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n{{{{/inlinePartial}}}}\n\n{{{{inlinePartial \"search_result_changes\"}}}}\n \u003cli class=\"changes\"\u003e\n \u003ca href=\"{{@root.urls.changes}}/{{id}}\" class=\"results-link closure-link\"\u003e\n \u003cdiv class=\"icon-container\"\u003e\n \u003ci class=\"ficon-changes icon-results changes\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003c/div\u003e\n \u003cdiv class=\"subj-container\"\u003e\n \u003cdiv class=\"subject\"\u003e\n {{subject}}\n \u003c/div\u003e\n \u003cdiv class=\"description\"\u003e\n \u003cspan class=\"date-time\"\u003e\n {{ translate \"portal.created_on\" created_on=(dateFormat datetime=created_at formatType=\"fullDateTimeAt\")}}\n \u003c/span\u003e\n {{#if owner_name }}\n \u0026#124; \u003cspan class=\"agent-name\"\u003e{{ translate \"portal.common.assigned_to\"}}: {{{ owner_name }}}\u003c/span\u003e\n {{/if}}\n \u003c/div\u003e\n \u003cspan class=\"status-pill status-{{status}}\"\u003e\n {{{ status_name }}}\n \u003c/span\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n{{{{/inlinePartial}}}}\n","search_results":"{{#*inline 'noData'}}\n \u003csection class=\"no-results-found\"\u003e\n \u003cdiv class=\"no-results-found-img img\"\u003e\u003c/div\u003e\n \u003cp\u003e\n {{translate \"portal.search.no_results\"}}\n \u003c/p\u003e\n {{#if (or features.incident_enabled portal.logged_in)}}\n \u003ca href=\"{{urls.new_ticket }}\" class=\"create-ticket closure-link\"\u003e\n {{translate \"portal.common.raise_ticket\"}}\n \u003c/a\u003e\n {{/if}}\n \u003c/section\u003e\n{{/inline}}\n\n{{!-- TODO: Move #if to #eq --}}\n{{#if (eq tab 'all-result') }}\n \u003cdiv id=\"all-results\"\u003e\n {{#if data.solutions.length}}\n {{#if portal.logged_in}}\n \u003ch2 class=\"tabs-sub-head\"\u003e{{ translate 'portal.common.solutions'}}\u003c/h2\u003e\n \u003cul\u003e\n {{#each data.solutions as |row| }}\n {{\u003e search_result_solution }}\n {{/each}}\n {{#gt data.solutions.length 4 }}\n \u003cbutton id=\"k-base-link\" data-tab=\"solutions\" class=\"view-all-link link-btn\"\u003e\n {{ translate 'portal.common.view_all_kbase' }}\n \u003c/button\u003e\n {{/gt}}\n \u003c/ul\u003e\n {{else}}\n {{#paginate\n list = \"search.solutions\"\n id = \"k-base-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-soln-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n {{\u003e search_result_solution }}\n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-soln-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n {{/if}}\n {{/if}}\n\n {{#if (and data.catalog_items.length is_service_catalog_added is_logged_in) }}\n \u003ch2 class=\"tabs-sub-head\"\u003e{{ translate 'portal.search.filters.catalog_items'}}\u003c/h2\u003e\n \u003cul\u003e\n {{#each data.catalog_items as |row| }}\n {{\u003e search_result_catalog }}\n {{/each}}\n {{#if (gt data.catalog_items.length 4) }}\n \u003cbutton id=\"service-catalog-link\" data-tab=\"catalog_items\" class=\"view-all-link link-btn\"\u003e\n {{ translate 'portal.common.view_all_catalog' }}\n \u003c/button\u003e\n {{/if}}\n \u003c/ul\u003e\n {{/if}}\n\n {{#if (and data.tickets.length is_logged_in) }}\n \u003ch2 class=\"tabs-sub-head\"\u003e{{ translate 'portal.common.tickets'}}\u003c/h2\u003e\n \u003cul\u003e\n {{#each data.tickets as |row| }}\n {{\u003e search_result_ticket }}\n {{/each}}\n {{#if (gt data.tickets.length 4) }}\n \u003cbutton id=\"tickets-link\" data-tab=\"tickets\" class=\"view-all-link link-btn\"\u003e\n {{ translate 'portal.common.view_all_tickets' }}\n \u003c/button\u003e\n {{/if}}\n \u003c/ul\u003e\n {{/if}}\n\n {{#if (and data.archived_tickets.length is_logged_in) }}\n \u003ch2 class=\"tabs-sub-head\"\u003e{{ translate 'portal.common.archived_tickets'}}\u003c/h2\u003e\n \u003cul\u003e\n {{#each data.archived_tickets as |row| }}\n {{\u003e search_result_ticket }}\n {{/each}}\n {{#if (gt data.archived_tickets.length 4) }}\n \u003cbutton id=\"tickets-link\" data-tab=\"archived_tickets\" class=\"view-all-link link-btn\"\u003e\n {{ translate 'portal.common.view_all_archived_tickets' }}\n \u003c/button\u003e\n {{/if}}\n \u003c/ul\u003e\n {{/if}}\n\n {{#if (and data.changes.length is_change_added is_logged_in) }}\n \u003ch2 class=\"tabs-sub-head\"\u003e{{ translate 'portal.search.filters.changes'}}\u003c/h2\u003e\n \u003cul\u003e\n {{#each data.changes as |row| }}\n {{\u003e search_result_changes }}\n {{/each}}\n {{#if (gt data.changes.length 4) }}\n \u003cbutton id=\"change-link\" data-tab=\"changes\" class=\"view-all-link link-btn\"\u003e\n {{ translate 'portal.common.view_all_changes' }}\n \u003c/button\u003e\n {{/if}}\n \u003c/ul\u003e\n {{/if}}\n\n \u003c/div\u003e\n{{/if}}\n\n{{#if (eq tab 'solutions') }}\n\n {{#paginate\n list = \"search.solutions\"\n id = \"k-base-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-soln-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n {{\u003e search_result_solution }}\n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-soln-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n{{/if}}\n\n{{#if (eq tab 'catalog_items') }}\n {{#paginate\n list = \"search.catalog_items\"\n id = \"catalog-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-catalog-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n \n {{\u003e search_result_catalog }}\n \n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-catalog-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n{{/if}}\n\n{{#eq tab 'tickets'}}\n {{#paginate\n list = 'search.tickets' \n id = \"tickets-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-ticket-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n {{\u003e search_result_ticket }}\n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-ticket-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n{{/eq}}\n\n{{#eq tab 'archived_tickets'}}\n {{#paginate\n list = 'search.archived_tickets'\n id = \"archived-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-archived-ticket-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n {{\u003e search_result_ticket }}\n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-archived-ticket-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n{{/eq}}\n\n{{#eq tab 'changes'}}\n {{#paginate\n list = \"search.changes\"\n id = \"changes-results\" \n perPage = 10 \n params = @root.metaParams\n page = @root.metaParams.page\n class = \"results\"\n paginationContainer = \"nav-search-changes-list\"\n showInlineLoader = true\n }}\n {{#if loading}}\n {{\u003eloader}}\n {{else}}\n {{\u003e search_result_changes }}\n {{/if}}\n {{/paginate}}\n \u003cnav id=\"nav-search-changes-list\" class=\"results\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-results-container results\"\u003e{{\u003e noData}}\u003c/div\u003e\n{{/eq}}\n\n{{#if (eq tab 'popularArticle')}}\n {{#each data as |article|}}\n \u003cli class=\"popular-article\"\u003e\n {{#if external_url }}\n \u003ca href=\"{{external_url}}\" target=\"_blank\" class=\"popular-article-link\"\u003e\n {{ else }}\n \u003ca href=\"{{getArticleLink this}}\" class=\"popular-article-link closure-link\"\u003e\n {{/if}}\n {{title}}\n \u003c/a\u003e\n \u003c/li\u003e\n {{/each}}\n{{/if}}\n\n\u003cdiv id=\"loaders-in-tab\" class=\"result-loaders\"\u003e\n {{\u003e loader}}\n\u003c/div\u003e","solutions_home":"\u003csection class=\"solutions-home-container\"\u003e\n \u003cheader class=\"solutions-home-header\"\u003e\n {{\u003e breadcrumbs this }}\n \u003cdiv\u003e\n \u003ci class=\"solutions-browse-icon\" role=\"presentation\"\u003e\u003c/i\u003e\u003cdiv\n class=\"solutions-summary\"\u003e\n \u003ch2 id=\"solutions-summary-title\" tabindex=\"-1\" class=\"solutions-summary-title\"\u003e{{translate \"portal.solutions.title\"}}\u003c/h2\u003e\n \u003cp class=\"solutions-summary-text\"\u003e{{translate \"portal.card.solution.desc\"}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/header\u003e\n \u003cdiv id=\"solutions-home-main-container\" class=\"solutions-home-main-container\"\u003e\n {{#if showLoader}}\n \u003cdiv class=\"solutions-loader-container\"\u003e\n \u003cdiv id=\"solutions-category-list-wrap-ele\"\u003e\n \u003csection class=\"solutions-category-list\"\u003e\n {{\u003e loader}}\n \u003c/section\u003e\n \u003c/div\u003e\n \u003cdiv class=\"solutions-content-container\"\u003e{{\u003e solution_home_grid_loader}}\u003c/div\u003e\n \u003c/div\u003e\n {{else if (isCategoriesEmpty categories)}}\n \u003cdiv class=\"solutions-empty-content-icon solutions-no-articles-icon\"\u003e\u003c/div\u003e\n \u003cp class=\"solutions-empty-content-text\"\u003e\n \u003cspan id=\"solutions-empty-content-text\" tabindex=\"-1\"\u003e{{translate \"portal.solutions.empty_articles\"}}\u003c/span\u003e\n \u003c/p\u003e\n {{else}}\n \u003caside data-sticky-wrap=\"true\" data-sticky-wrapwith=\"\u003cspan id='solutions-category-list-wrap-ele'\u003e\u003c/span\u003e\" data-sticky-class=\"is_stuck\" class=\"solutions-category-list-nav hide-on-mobile\"\u003e\n \u003cul id=\"solutions-category-list\" class=\"solutions-category-list\" role=\"list\"\u003e\n \u003cli class=\"solutions-category-list-item\"\u003e\n \u003ca id=\"solutions-category-popular-articles\"\n class=\"solutions-category-link solutions-popular-articles-category\"\n href=\"/support/solutions/\"\u003e\n \u003ci class=\"ficon-star-fill\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cspan class=\"solutions-category-name ellipsis\"\u003e{{translate \"portal.solutions.popular_articles\"}}\u003c/span\u003e\n \u003ci class=\"ficon-arrow-right\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n {{#categories}}\n {{#if folders_count}}\n \u003cli class=\"solutions-category-list-item\"\u003e\n \u003ca id=\"solutions-category-item-{{id}}\" data-name=\"{{name}}\"\n class=\"solutions-category-link\" href=\"/support/solutions/{{id}}\"\u003e\n \u003cspan class=\"solutions-category-name ellipsis\"\u003e{{name}}\u003c/span\u003e\n \u003ci class=\"ficon-arrow-right\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n {{/if}}\n {{/categories}}\n \u003c/ul\u003e\n \u003c/aside\u003e\n \u003cdiv class=\"categories-list-solution-section show-on-mobile\"\u003e\n \u003cselect id=\"solutions-category-list-mobile\" aria-label=\"{{translate \"portal.solutions.select_solution_category\"}}\"\u003e\n \u003coption data-url=\"/support/solutions/\"\u003e{{translate \"portal.solutions.popular_articles\"}}\u003c/option\u003e\n {{#categories}}\n {{#if folders_count}}\n \u003coption data-url=\"/support/solutions/{{id}}\" value=\"{{id}}\"\u003e{{name}}\u003c/option\u003e\n {{/if}}\n {{/categories}}\n \u003c/select\u003e\n \u003c/div\u003e\n \u003cdiv id=\"solutions-content-container\"\n class=\"solutions-content-container\"\u003e\u003c/div\u003e\n {{/if}}\n \u003c/div\u003e\n\u003c/section\u003e","solutions_folder_list":"\u003ch3 id=\"solutions-category-title\" class=\"solutions-category-title\" tabindex=\"-1\"\u003e{{category_name}}\u003c/h3\u003e\n{{#if folders.length}}\n \u003cdiv id=\"solutions-folder-list\" class=\"solutions-content-list\" role=\"region\" aria-label=\"{{translate 'portal.aria.solutions.folders_list'}}\"\u003e\n {{\u003e solutions_folder_list_item }}\n \u003c/div\u003e\n{{else}}\n \u003cdiv class=\"solutions-empty-content-icon solutions-no-articles-category-icon\"\u003e\u003c/div\u003e\n \u003cp class=\"solutions-empty-content-text\"\u003e\n \u003cspan id=\"solutions-empty-content-text\" tabindex=\"-1\"\u003e{{translate \"portal.solutions.empty_category\"}}\u003c/span\u003e\n \u003c/p\u003e\n{{/if}}","articles_list":"\u003cdiv class=\"folder-view-container {{ternary @root.features.solution_folder_hierarchy \"entities-view\" \"articles-view\"}}\"\u003e\n \u003csection class=\"folder-container\"\u003e\n \u003cdiv class=\"list-article\"\u003e\n \u003cdiv id=\"folder-breadcrumb\"\u003e\u003c/div\u003e\n \u003csection class=\"loading\"\u003e\n {{\u003e loader}}\n \u003cdiv class=\"articles-list-header-container\"\u003e\n \u003ci class=\"ficon-folder-open-filled hide\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cdiv class=\"articles-list-header\"\u003e\n \u003ch1 id=\"list-article-title\" class=\"folder-title\"\u003e\u003c/h1\u003e\n \u003cp id=\"list-article-description\" class=\"hide\"\u003e\u003c/p\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n {{#paginate \n list = \"solution.list\"\n id = \"list-article-ul\" \n class = \"list\" \n perPage = 10\n params = folder_params\n url_const = url_const\n paginationContainer = \"list-article-pagination\"\n }}\n {{#if (eq type \"folder\")}}\n \u003ca href=\"/support/solutions/folders/{{id}}\" class=\"folder-list-item\"\u003e\n \u003ci class=\"ficon-folder-open-filled\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cdiv class=\"folder-list-item-content\"\u003e\n \u003ch2 class=\"ellipsis-clamp-2\"\u003e{{name}}\u003c/h2\u003e\n \u003cp\u003e{{description}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n {{else}}\n \u003ca {{#if external_url}}\n href=\"{{external_url}}\" target=\"_blank\"\n {{else}}\n href=\"{{getArticleLink this}}\"\n {{/if}}\n class=\"folder-list-item\"\n \u003e\n \u003ci class=\"ficon-related-files\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cdiv class=\"folder-list-item-content\"\u003e\n \u003cdiv\u003e\n \u003ch2 class=\"ellipsis-clamp-2\"\u003e\n {{ternary title title name}}\n \u003c/h2\u003e\n\n {{#if external_url}}\n \u003ci class=\"ficon-open-new-tab\" aria-label=\"{{translate \"portal.aria.external_link\"}}\"\u003e\u003c/i\u003e\n {{/if}} \n \u003c/div\u003e\n\n \u003cp\u003e{{description}}\u003c/p\u003e\n \u003ctime class=\"small\" datetime=\"{{modified_at}}\"\u003e\n {{dateFormat datetime=modified_at formatType=\"dateTimeWithoutSecsAt\" showTime=true checkCurrentYear=false}}\n \u003c/time\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n {{/if}}\n {{/paginate}}\n\n \u003cdiv class=\"list_article_empty\"\u003e\n \u003cdiv class=\"empty-img\" role=\"presentation\"\u003e\u003c/div\u003e\n \u003cdiv tabindex=\"0\" class=\"empty-text\"\u003e{{translate \"portal.folder.no_articles\"}}\u003c/div\u003e\n \u003c/div\u003e\n \u003c/section\u003e\n \u003c/div\u003e\n \u003cnav id=\"list-article-pagination\"\u003e\u003c/nav\u003e\n \u003c/section\u003e\n \u003caside class=\"related-folders loading\"\u003e\n \u003ch2\u003e\n \u003ci class=\"ficon-folder-open-filled\" role=\"presentation\"\u003e\u003c/i\u003e\n \u003cspan\u003e{{translate \"portal.folder.other_folder_catg\"}}\u003c/span\u003e\n \u003c/h2\u003e\n {{\u003e loader}}\n \u003cul id=\"list_article_other_folder\" class=\"folder-list hide\" aria-label=\"{{translate 'portal.folder.other_folder_catg'}}\"\u003e\n {{{{raw-helper}}}}\n {{#each other_folders}}\n {{#not (eq id ../folder_id)}}\n \u003cli class=\"{{#gt @index 8}}hide on-view-more{{/gt}}\"\u003e\n \u003ca href=\"/support/solutions/folders/{{id}}?cat_id={{../category_id}}\"\u003e\n \u003cspan\u003e{{name}}\u003c/span\u003e\n \u003c/a\u003e\n \u003c/li\u003e \n {{/not}}\n {{/each}}\n {{{{/raw-helper}}}}\n \u003c/ul\u003e\n \u003cdiv id=\"list_other_folder_view_more\" class=\"hide\"\u003e\n \u003cbutton id=\"view-more-folders\" class=\"link\"\u003e{{translate 'portal.folder.view_more'}}\u003c/button\u003e\n \u003cbutton id=\"view-less-folders\" class=\"link\"\u003e{{translate 'portal.folder.view_less'}}\u003c/button\u003e\n \u003c/div\u003e\n \u003cdiv id=\"list_other_folder_empty\" class=\"hide\"\u003e\n \u003cdiv class=\"empty-img\" role=\"presentation\"\u003e\u003c/div\u003e\n \u003cdiv tabindex=\"0\" class=\"empty-text\"\u003e{{translate \"portal.folder.no_other_folder\"}}\u003c/div\u003e\n \u003c/div\u003e\n \u003c/aside\u003e\n\u003c/div\u003e\n","article_view":"\u003cdiv class=\"articles-container\"\u003e\n \u003csection class=\"articles-detail-container\"\u003e\n {{#if showLoader}}\n \u003cdiv class=\"articles-detail-loader-container\"\u003e\n {{\u003e loader}}\n {{\u003e loader}}\n \u003c/div\u003e\n {{else if error}}\n \u003cdiv\u003e{{error}}\u003c/div\u003e\n {{else}}\n {{\u003e breadcrumbs breadcrumbs=breadcrumbs longBreadcrumbOptions=longBreadcrumbOptions}}\n \u003carticle class=\"articles-detail-content\"\u003e\n \u003cheader class=\"articles-detail-header\"\u003e\n \u003cdiv class=\"articles-detail-header-item\"\u003e\n \u003ch1 class=\"articles-detail-title\"\u003e{{title}}\u003c/h1\u003e\n \u003cspan class=\"articles-detail-time\"\u003e{{translate \"portal.modified_on\" modified_on=(dateFormat datetime=modified_at formatType=\"dateTimeWithoutSecsAt\" showTime=true)}}\u003c/span\u003e\n \u003c/div\u003e\n \u003c/header\u003e\n \u003cdiv class=\"articles-detail-description\"\u003e{{safe_string description}}\u003c/div\u003e\n {{#if attachments.length}}\n {{fsAttachments attachments}}\n {{/if}}\n \u003c/article\u003e\n \u003cdiv id=\"articles-options\"\u003e\n \u003cdiv id=\"articles-feedback-region\" class=\"articles-feedback-region\" role=\"region\" aria-label=\"{{translate 'portal.aria.feedback'}}\"\u003e\n {{\u003e article_feedback}}\n \u003c/div\u003e\n \u003cbutton class=\"btn btn-secondary articles-detail-print-btn\" onclick=\"print();\"\u003e\n {{image src=\"/images/portal_v2/printer.svg\" role=\"presentation\" class=\"solutions-print-icon\" }}\n \u003cspan\u003e{{translate \"portal.article.print_article\"}}\u003c/span\u003e\n \u003c/button\u003e\n \u003c/div\u003e\n {{/if}}\n \u003c/section\u003e\n \u003caside id=\"articles-related-container\" class=\"articles-related-container\" role=\"region\" aria-labelledby=\"articles-related-header\"\u003e\n {{\u003e loader}}\n \u003c/aside\u003e\n\u003c/div\u003e","announcements_list":"\u003ch1 tabindex=\"-1\" id=\"modal-header\" class=\"announcement-header\"\u003e{{translate \"portal.announcements_sidebar.title\"}}\u003c/h1\u003e\n{{#if announcements.length}}\n\t\u003cul tabindex=\"-1\" class=\"announcements-list\"\u003e\n {{#each announcements}}\n \u003cli class=\"announcement-list-item\"\u003e\n \u003ca class=\"announcement-link\" href=\"/support/announcements/{{id}}\"\u003e\n \u003cdiv class=\"announcement-postedby-img\"\u003e\n {{avatar name=user.name url=user.avatar_url class=\"user-profile-pic\"}}\n \u003c/div\u003e\n \u003cdiv class=\"announcement-content\"\u003e\n \u003ch2 class=\"announcement-title\"\u003e{{title}}\u003c/h2\u003e\n \u003cp class=\"announcement-postedby\"\u003e{{{ translate \"portal.announcements_sidebar.posted_by\" user_name=user.name created_on=(timediff planned_start_date) }}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/a\u003e\n \u003c/li\u003e\n {{/each}}\n\t\u003c/ul\u003e\n{{else}}\n\t\u003cdiv class=\"announcement-no-item\"\u003e\n\t\t\u003cdiv class=\"no-item-content no-item-img\"\u003e\u003c/div\u003e\n\t\t\u003cspan id=\"no-announcement-msg\" tabindex=\"-1\" class=\"no-item-content\"\u003e{{translate \"portal.announcements_sidebar.no_announcements\"}}\u003c/span\u003e\n\t\u003c/div\u003e\n{{/if}}","announcement_detail":"{{#if showLoader}}\n \u003cdiv class=\"announcement-detail-loader\"\u003e\n {{\u003e loader}}\n {{\u003e loader}}\n \u003c/div\u003e\n{{else}}\n \u003cdiv class=\"announcement-detail-nav\"\u003e\n \u003ca href=\"/support/announcements\" class=\"back\"\u003e\n \u003cspan class=\"ficon-arrow-left back-icon\" role=\"presentation\"\u003e\u003c/span\u003e{{translate \"portal.announcements_sidebar.back_to_announcements\"}}\n \u003c/a\u003e\n \u003c/div\u003e\n \u003carticle class=\"announcement-detail-container\"\u003e\n \u003cheader class=\"announcement-detail-header\"\u003e\n \u003cdiv class=\"announcement-postedby-img\"\u003e\n {{avatar name=user.name url=user.avatar_url class=\"user-profile-pic\"}}\n \u003c/div\u003e\n \u003cdiv class=\"announcement-content\"\u003e\n \u003ch1 tabindex=\"-1\" id=\"announcement-detail-title\" class=\"announcement-title announcement-detail-title\"\u003e{{title}}\u003c/h1\u003e\n \u003cp class=\"announcement-postedby\"\u003e{{{ translate \"portal.announcements_sidebar.posted_by\" user_name=user.name created_on=(timediff planned_start_date) }}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/header\u003e\n \u003cdiv class=\"announcement-detail-description\"\u003e{{safe_string description}}\u003c/div\u003e\n \u003c/article\u003e\n{{/if}}","approval_list":"\u003csection class=\"page-wrapper\" id=\"sec-approval-list\"\u003e\n \u003csection class=\"approvalpage-header\"\u003e \n {{\u003e breadcrumbs url=breadcrumbs}}\n {{\u003e approval_filter }}\n \u003c/section\u003e\n \u003csection class=\"page-body loading\"\u003e\n {{\u003e loader}}\n {{#paginate \n list = 'approval.list' \n id = \"ul-ticket-list\" \n class = \"approval_list-container\" \n perPage = 10\n params = approval_params\n paginationContainer = \"nav-approval-list\"\n }}\n \u003ca href=\"{{approval_url}}\" target=\"_blank\" rel=\"noreferrer noopener\"\u003e\n \u003ch3\u003e{{approvable.subject}}{{#not (eq approvable.type 'approval_module_mapping') }}\u003cspan class=\"display-id\"\u003e #{{approvable.human_display_id}}\u003c/span\u003e{{/not}}\u003c/h3\u003e\n \u003cp\u003e\n {{#unless (eq approval_status \"requested\") }}\n \u003cspan class=\"created-on\"\u003e \n {{translate (concat \"portal.pending_approvals_list.\" approval_status \"_on\") responded_at=(dateFormat datetime=responded_at formatType=\"dateTimeWithoutSecsAt\" showTime=true)}}\n \u003c/span\u003e\n {{else}}\n \u003cspan class=\"created-on\"\u003e\n {{translate \"portal.pending_approvals_list.sent_on\" updated_at=(dateFormat datetime=approval_sent_on formatType=\"dateTimeWithoutSecsAt\" showTime=true)}}\n \u003c/span\u003e\n {{#if approvable.source_name}}\n \u003cspan class=\"source source-{{source.id}}\"\u003e- {{translate \"portal.tickets.sources_via\" source=approvable.source_name}}\u003c/span\u003e\n {{else}}\n \u003cspan class=\"source source-{{source.id}}\"\u003e- {{translate \"portal.pending_via_approvals\"}}\u003c/span\u003e\n {{/if}}\n {{/unless}}\n \u003c/p\u003e\n \u003c/a\u003e\n {{/paginate}}\n \u003cnav id=\"nav-approval-list\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-approvalresult-container\"\u003e\n {{translate \"portal.no_pending_approvals\"}}\n \u003c/div\u003e\n \u003c/section\u003e\n\u003c/section\u003e","ticket_new":"\u003csection id=\"ticket-new-main\"\u003e\n \u003cdiv class=\"ticket-new-header\"\u003e\n {{\u003e breadcrumbs url=breadcrumbs}}\n \u003ch2 id=\"ticket-new-title\" tabindex=\"-1\"\u003e{{translate \"portal.incident.report_issue\"}}\u003c/h2\u003e\n \u003c/div\u003e\n \u003cdiv id=\"ticket-new-body\"\u003e\n {{\u003e ticket_new_form}}\n \u003c/div\u003e\n\u003c/section\u003e\n{{#if enableSolnSuggest}}\n \u003caside class=\"suggested-articles empty-list\"\u003e\n \u003ch2 class=\"results-title\"\u003e{{translate \"portal.incident.suggested_articles.title\"}}\u003c/h2\u003e\n \u003cspan id=\"soln-article-sr-update\" class=\"sr-only\" aria-live=\"polite\"\u003e\u003c/span\u003e\n \u003cul id=\"suggested-aricles-list\"\u003e\u003c/ul\u003e\n \u003cdiv class=\"illustration-container\"\u003e\n \u003cdiv class=\"help-text\"\u003e\n \u003ch2\u003e{{translate \"portal.incident.suggested_articles.info\"}}\u003c/h2\u003e\n \u003cp\u003e{{translate \"portal.incident.suggested_articles.info_desc\"}}\u003c/p\u003e\n \u003c/div\u003e\n \u003cdiv class=\"articles-not-found\"\u003e\n \u003ch2\u003e{{translate \"portal.incident.suggested_articles.no_articles_info\"}}\u003c/h2\u003e\n \u003cp\u003e{{translate \"portal.incident.suggested_articles.no_articles_desc\"}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/aside\u003e\n{{/if}}","ticket_list":"\u003csection class=\"page-wrapper\" id=\"sec-ticket-list\"\u003e\n \u003csection class=\"page-header\"\u003e\n {{\u003e ticket_filter}}\n \u003c/section\u003e\n \u003csection class=\"page-body loading\"\u003e\n {{\u003e loader}}\n {{#paginate \n list = 'ticket.list' \n id = \"ul-ticket-list\" \n class = \"list-container\" \n perPage = 10 \n params = ticket_params\n paginationContainer = \"nav-ticket-list\"\n }}\n \u003ca href=\"/support/tickets/{{display_id}}\"\u003e\n \u003ch3\u003e{{subject}} \u003cspan class=\"display-id\"\u003e#{{human_display_id}}\u003c/span\u003e\u003c/h3\u003e\n \u003cp\u003e\n \u003cspan class=\"created-on\"\u003e{{translate \"portal.created_on\" created_on=(dateFormat datetime=created_at formatType=\"dateTimeWithoutSecsAt\" showTime=true)}}\u003c/span\u003e\n \u003cspan class=\"source source-{{source.id}}\"\u003e{{translate \"portal.tickets.source_via\" source=(unescapeHTMLEntities source.name)}}\u003c/span\u003e\n {{#if responder_id}}\n \u003cspan class=\"assign-to\"\u003e{{translate \"portal.tickets.assign_to\"}} {{unescapeHTMLEntities responder_name}}\u003c/span\u003e\n {{/if}}\n \u003c/p\u003e\n \u003cspan class=\"status status-{{status.id}} {{#if active}}active{{/if}}\"\u003e{{unescapeHTMLEntities status.name}}\u003c/span\u003e\n \u003c/a\u003e\n {{/paginate}}\n \u003cnav id=\"nav-ticket-list\"\u003e\u003c/nav\u003e\n \u003cdiv class=\"no-result-container\"\u003e\n {{translate \"portal.tickets.no_tickets\"}}\n \u003c/div\u003e\n \u003c/section\u003e\n\u003c/section\u003e","ticket_show":"\u003csection class=\"ticket-show-container\"\u003e\n \u003csection class=\"ticket-show-header\" role=\"banner\" aria-label=\"{{translate \"portal.tickets.header\"}}\" data-sticky-class=\"is_stuck\" data-sticky-wrap=\"true\" data-sticky-wrapwith=\"\u003cdiv class='ticket-show-header-wrap-ele'\u003e\u003c/div\u003e\"\u003e\n \u003cdiv class=\"ticket-show-operations\"\u003e\n {{\u003e breadcrumbs url=breadcrumbs}}\n \u003cp class=\"subject_header_title\"\u003e{{ticket.subject}}\u003c/p\u003e\n \u003cdiv class=\"ticket-operations-container hide-on-mobile\"\u003e\n {{#unless ticket.archived}}\n \u003cbutton class=\"btn\" id=\"reply_ticket\"\u003e{{translate \"portal.tickets.reopen_reply\"}}\u003c/button\u003e\n {{/unless}}\n {{#isnt ticket.status 5}}\n \u003cbutton class=\"btn\" id=\"close_ticket\"\u003e{{translate \"portal.tickets.mark_closed\"}}\u003c/button\u003e\n {{#if temp_flags.agent_ticket_sharing}}\n {{#if (and (not ticket.onboarding) portal.show_sharers)}}\n \u003cbutton class=\"btn\" id=\"ticket-share-modal-trigger\" type=\"button\"\u003e {{translate \"portal.tickets.share_ticket\"}} \u003c/button\u003e\n {{/if}}\n {{else}}\n \u003cbutton class=\"btn\" class=\"add-people-content\" id=\"add_people\"\u003e{{ticket.share_people_title}}\u003c/button\u003e\n {{/if}}\n {{/isnt}}\n \u003c/div\u003e\n \u003cdiv class=\"ticket-operations-container show-on-mobile\"\u003e\n \u003cbutton id=\"ticket-ops-mobile\"\n class=\"btn add-people-content\" \n aria-expanded=\"false\" \n menu-target=\"ticket-menu-items\" \n aria-haspopup=\"menu\" \n aria-controls = \"ticket-menu-items\" \u003e\n {{image src=\"/images/portal_v2/more-vertical.svg\" alt=(translate \"portal.tickets.ticket_ops_menu\" class=\"ticket-ops-icon\")}} \n \u003c/button\u003e\n \u003cnav class=\"ticket-operations-menu\" id=\"ticket-menu-items\" role=\"menu\"\u003e\n {{#unless ticket.archived}}\n \u003ca href=\"javascript:void(0);\" role=\"menuitem\" id=\"reply_ticket_mobile\"\u003e{{translate \"portal.tickets.reopen_reply\"}}\u003c/a\u003e\n {{/unless}}\n {{#isnt ticket.status 5}}\n \u003ca href=\"javascript:void(0);\" role=\"menuitem\" id=\"close_ticket_mobile\"\u003e{{translate \"portal.tickets.mark_closed\"}}\u003c/a\u003e\n {{#if temp_flags.agent_ticket_sharing}}\n {{#if (and (not ticket.onboarding) portal.show_sharers)}}\n \u003ca href=\"javascript:void(0);\" role=\"menuitem\" id=\"ticket-share-modal-trigger-mobile\"\u003e {{translate \"portal.tickets.share_ticket\"}}\u003c/a\u003e\n {{/if}}\n {{else}}\n \u003ca href=\"javascript:void(0);\" role=\"menuitem\" id=\"add_people_mobile\"\u003e{{translate \"portal.tickets.add_people\"}}\u003c/a\u003e\n {{/if}}\n {{/isnt}}\n \u003ca href=\"javascript:void(0);\" role=\"menuitem\" id=\"view_ticket_details\"\u003e{{translate \"portal.tickets.view_ticket\"}}\u003c/a\u003e\n \u003c/nav\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003cdiv class=\"ticket-main-info\"\u003e\n \u003ch2 class=\"ticket-subject\" tabindex=\"0\"\u003e{{ticket.subject}}\u003c/h2\u003e\n \u003cp class=\"ticket-info\"\u003e{{{translate \"portal.tickets.created\" date=(dateFormat datetime=ticket.created_at formatType=\"dateTimeWithoutSecsAt\" showTime=true) source=(unescapeHTMLEntities ticket.source_name)}}} \u003c/p\u003e\n \u003cspan class=\"ticket_cc_emails\"\u003e\n {{#if temp_flags.agent_ticket_sharing}}\n {{\u003e cc_emails emails=ticket.cc_emails showAddCcInPlace = true canAddNewCC = ticket.is_accessible_without_share}}\n {{else}}\n {{#if (or ticket.cc_emails ticket.ticket_sharers)}}\n {{\u003e cc_emails emails=ticket.cc_emails sharers= ticket.ticket_sharers}}\n {{/if}}\n {{/if}}\n \u003c/span\u003e\u003cbr/\u003e\n \u003cdiv id=\"ticket-age\" class=\"ticket-age\" aria-labelledby=\"time_label time_ago\"\u003e\n \u003cspan id=\"time_label\" aria-hidden=\"true\" \u003e{{{safe_string ticket.requester_status_name}}} {{translate \"portal.since\"}}\u0026nbsp;\u003c/span\u003e\n \u003ctime id=\"time_ago\" aria-hidden=\"true\" data-timeago=\"true\" data-date=\"{{ticket.status_updated_at}}\"\u003e{{support_date_time_ago ticket.status_updated_at}}\u003c/time\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/section\u003e\n \u003csection class=\"ticket-show-body\"\u003e\n \u003csection class=\"ticket-show-left-pane\" role=\"article\" aria-label=\"{{translate \"portal.tickets.details\"}}\"\u003e\n \u003csection class=\"ticket-detail-card\"\u003e\n \u003cdiv class=\"show-avatar-image\" role=\"presentation\"\u003e\n {{avatar name=ticket.requester_name url=ticket.requester_avatar type=\"small\" class=\"user-profile-pic\"}}\n \u003c/div\u003e\n {{!-- using \"description-card\" class to target desc, attachments for BR actions --}}\n \u003cdiv class=\"detail-card-info description-card {{#if ticket.requested_catalog_items}}with_items{{/if}} {{#if (or ticket.onboarding ticket.offboarding) }}with_onboarding{{/if}}\"\u003e\n \u003cdiv class=\"requester-info\"\u003e\n {{user_reported ticket.requester_name ticket.created_at}}\n \u003c/div\u003e\n \u003cdiv class=\"description\" role=\"article\" aria-label=\"{{translate \"portal.tickets.description\"}}\"\u003e\n {{{ticket.description_html}}}\n \u003c/div\u003e\n {{#and ticket.requested_catalog_items (not ticket.onboarding) (not ticket.offboarding)}}\n {{\u003erequested_item_details this}}\n {{/and}}\n {{#if ticket.onboarding}}\n {{\u003eemployee_onboarding_info}}\n {{/if}}\n {{#if ticket.offboarding}}\n {{\u003eemployee_offboarding_info}}\n {{/if}}\n \u003cdiv class=\"ticket-attachment-container attach-show-container\"\u003e\n {{fsAttachments (arrayConcat ticket.attachments ticket.cloud_files) ticket.requester_id ticket.archived}}\n \u003c/div\u003e\n {{#and (and cmdb_enabled ticket.associated_assets) (not ticket.onboarding) (not ticket.offboarding)}}\n \u003cdiv id=\"ticket_associated_assets\" data-field-section=\"config_item_ids\"\u003e\n \u003ch3\u003e{{translate \"portal.tickets.assets\" count=ticket.associated_assets.length}}\u003c/h3\u003e\n \u003cul id=\"assets_list\"\u003e\n {{#each ticket.associated_assets}}\n \u003cli\u003e{{this.name}}\u003c/li\u003e\n {{/each}}\n \u003c/ul\u003e\n \u003c/div\u003e\n {{/and}}\n \u003c/div\u003e\n \u003c/section\u003e\n {{#gt ticket.notes_count ticket.notes.length}}\n \u003csection class=\"show-more\"\u003e\n \u003cdiv class=\"show-more-background\"\u003e\u003c/div\u003e\n \u003cbutton class=\"load-more\" role=\"button\" aria-live=\"polite\"\u003e\n \u003cspan class=\"more-notes\"\u003e\u003c/span\u003e\n {{image src=\"/images/portal_v2/loading.svg\" alt=(translate \"portal.tickets.notes_loading\") class=\"notes-loading-icon\"}}\n \u003c/button\u003e\n \u003c/section\u003e\n {{/gt}}\n {{#each (restrictAttachments ticket.notes)}}\n {{\u003e conversation_card note=this readOnly=...ticket/archived reqId=../ticket/requester_id agntId=../ticket/responder_id}}\n {{/each}}\n {{#unless ticket.archived}}\n \u003csection class=\"ticket-add-reply ticket-detail-card\"\u003e\n \u003cdiv class=\"show-avatar-image\"\u003e\n {{avatar name=ticket.requester_name url=ticket.requester_avatar type=\"small\" class=\"user-profile-pic\"}}\n \u003c/div\u003e\n \u003cdiv class=\"froala-container\"\u003e\n \u003ch4\u003e{{translate \"portal.froala.your_reply\"}}\u003c/h4\u003e\n \u003cdiv class=\"froala-editor\"\u003e\n \u003cdiv id=\"editor\" aria-label=\"{{translate \"portal.aria.reply_editor\"}}\"\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003c/div\u003e\n \u003cdiv id=\"ticket-attachments\"\u003e\n \u003c/div\u003e\n \u003cdiv id=\"ticket-reply-actions\"\u003e\n \u003cbutton class=\"btn btn-primary\" id=\"send-reply\" disabled\u003e{{translate \"portal.send\"}}\u003c/button\u003e\n \u003c/div\u003e\n \u003c/section\u003e\n {{/unless}}\n \u003c/section\u003e\n \u003caside class=\"ticket-show-right-pane\"\u003e\n \u003cinput id=\"approval_status\" type=\"hidden\" value= {{ ticket.approval_status_id }}\u003e\n \u003cbutton class=\"ticket-aside-close show-on-mobile\"\u003e\n {{image src=\"/images/portal_v2/cross.svg\" alt=(translate \"portal.tickets.ticket_details_close\") class=\"ticket-aside-close-icon\"}}\n \u003c/button\u003e\n {{#if ticket.responder_name}}\n \u003csection id=\"agent-details\"\u003e\n \u003ch4 class=\"heading\"\u003e{{translate \"portal.tickets.agent_working\"}}\u003c/h4\u003e\n {{#if ticket.responder_id}}\n \u003cdiv class=\"show-avatar-image\"\u003e\n {{avatar name=ticket.responder_name url=ticket.responder_avatar type=\"small\" class=\"user-profile-pic\"}}\n \u003c/div\u003e\n {{/if}}\n \u003cdiv class=\"agent-information\"\u003e\n \u003cstrong id=\"agent-name\"\u003e{{unescapeHTMLEntities ticket.responder_name}}\u003c/strong\u003e\n \u003cp id=\"agent-title\"\u003e{{ticket.responder_title}}\u003c/p\u003e\n \u003c/div\u003e\n \u003c/section\u003e\n {{/if}}\n {{#if editReqItems}}\n \u003csection id=\"sr-item-approval-details\"\u003e\n {{\u003e requested_item_approval_details item=ticket.approver_details}}\n \u003c/section\u003e\n {{/if}}\n {{#and (and (eq ticket.status 5) (not ticket.onboarding) (not ticket.offboarding)) survey.showWidget}}\n \u003csection id=\"survey-details\"\u003e\n {{\u003e customer_survey survey=survey }}\n \u003c/section\u003e\n {{/and}}\n {{\u003e ticket_edit_form}}\n \u003c/aside\u003e\n \u003c/section\u003e\n\u003c/section\u003e\n"},"translations":{"en":{"portal":{"card":{"onboard":{"desc":"Initiate the process to get an employee started","title":"Onboard new hires"},"incident":{"desc":"Having trouble? Contact the support team","title":"Create a New Ticket"},"solution":{"desc":"Look up policies or read FAQs to fix issues on your own","title":"Browse help articles"},"approvals":{"desc":"View all requests awaiting your approval","title":"Approve requests"},"service_request":{"desc":"Browse the list of services offered and raise a request","title":"Request a service"}},"home_title":"\u003cstrong\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe are ITS. 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This malicious software poses a serious risk to our data integrity, privacy, and overall network security.\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"font-size: clamp(14px, 1rem, 4.5rem);\"\u003e\u003cbr\u003eAll internet and network services in Queens Hall will be unavailable during this period.\u0026nbsp;\u003c/span\u003e\u003cbr\u003e\u003cspan style=\"font-size: clamp(14px, 1rem, 4.5rem);\"\u003e\u003cbr\u003eWe are working diligently to resolve this issue as quickly as possible. While we cannot provide a specific timeline at this moment, our goal is to restore services safely and securely within the next 48 to 72 hours. Updates will be provided regularly. \u0026nbsp;Thank you for your patience and understanding. \u003c/span\u003e","text_653962eb-dc0e-4318-86eb-b0169a5f4947":"\u003cdiv style=\"text-align: center;\"\u003e\u003cspan style=\"font-size: clamp(14px, 1.5rem, 4.5rem);\"\u003e\u003cstrong\u003eMy Submitted Tickets\u003c/strong\u003e\u003c/span\u003e\u003c/div\u003e","text_7966ff3b-1465-4fe8-b0e0-4fdd78b80840":"","text_87eb75b0-d5ec-4080-9c47-ee67029fe503":"\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000047747\"\u003e\u003cstrong\u003eHOW TO ACCESS FACULTY/STAFF EMAIL\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000081737\"\u003e\u003c/a\u003e\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000081737\"\u003e\u003cstrong\u003eHOW TO ACCESS STUDENT QMAIL\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000052013\"\u003e\u003c/a\u003e\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000052013\"\u003e\u003cstrong\u003eHOW TO CHANGE CAMS PASSWORD\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000019247\"\u003e\u003c/a\u003e\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000019247\"\u003e\u003cstrong\u003eACTIVATING YOUR CUNYFIRST ACCOUNT\u003c/strong\u003e\u003c/a\u003e","text_897921a3-cd8e-488a-ac0d-cafc0806f362":"\u003cdiv style=\"text-align: center;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-size: clamp(14px, 1.5rem, 4.5rem);\"\u003eCreate New Ticket\u003c/span\u003e\u003c/strong\u003e\u003c/div\u003e","text_9dfa4416-a951-471f-845a-1f8f182bf10a":"","text_c4563d3f-80a4-4e72-847b-1b0d8b9ccf1a":"\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000047747\"\u003e\u003cstrong\u003eHOW TO ACCESS FACULTY/STAFF EMAIL\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u0026nbsp;\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000081737\"\u003e\u003cstrong\u003eHOW TO ACCESS STUDENT QMAIL\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u003cbr\u003e\u003ca href=\"https://support.qc.cuny.edu/support/solutions/articles/15000052013\"\u003e\u003cstrong\u003eHOW TO CHANGE CAMS PASSWORD\u003cbr\u003e\u003c/strong\u003e\u003c/a\u003e\u003cbr\u003eACTIVATING YOUR CUNYFIRST ACCOUNT\u003cbr\u003e\u003cbr\u003e","text_c5be84b0-cd6b-4af5-b629-b03f245607bf":"\u003cdiv style=\"text-align: center;\"\u003e\u003ca href=\"https://support.qc.cuny.edu/support/tickets/new\"\u003e\u003cspan style=\"font-size: clamp(14px, 1.5rem, 4.5rem);\"\u003e\u003cstrong\u003eCreate a New 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href=\"https://support.qc.cuny.edu/support/solutions/articles/15000019247\"\u003e\u003cstrong\u003eACTIVATING YOUR CUNYFIRST ACCOUNT\u003c/strong\u003e\u003c/a\u003e","button_0dc453e6-5868-4003-ba3c-b18e69413882":"\n\t\tButton\n\t","button_180fa4aa-0c3d-4a92-8f34-0272a3434f33":"\n\t\tButton\n\t","card_desc_165fd31f-2063-406e-bf90-f6c6ad61403a":"\n\t\t\tAdd card description\n\t\t","card_desc_38c7a019-547d-435c-a93c-48b4685e42b9":"Have a ticket in the system? Check on it here.","card_desc_40d9a903-b546-4ab7-982a-dc1bed59f9fd":"Questions? You can look them up here.","card_desc_452fd3c7-1fad-4f1d-b146-f30e0b222430":"\n\t\t\tAdd card description\n\t\t","card_desc_8963beec-f0bc-4753-a581-49bdffe56a80":"\n\t\t\tAdd card description\n\t\t","card_desc_9b60db91-c52c-41d1-af7e-1b507cdbfcad":"\n\t\t\tAdd card description\n\t\t","card_desc_bcd4b68e-b1dc-4ad8-8c1a-9c9bed9d286f":"Click here to submit an issue.","card_desc_e97b3474-bf69-447c-9ef1-1879a2d0eede":"Here you can find all of our pre-made service requests.","card_desc_ee6a5abe-fdba-40e8-b646-11e279e4a5de":"\n\t\t\tAdd card description\n\t\t","card_desc_fda126db-1b37-42a8-a52f-bcf5ecb55a1f":"\n\t\t\tAdd card description\n\t\t","card_title_1121759c-3077-471b-a551-780900f903c6":"\n\t\t\tCustom card\n\t\t","card_title_152fafc4-3717-417d-825f-710091cdf54b":"\n\t\t\tCustom card\n\t\t","card_title_44fca17f-16dd-4e90-b838-dc633768bfee":"testheo","card_title_4df9a4ca-4fd0-44bb-9d63-e568ff067b1b":"Knowledge Base","card_title_7928db14-8c81-4a5d-b7b6-b31b104f3294":"Create a New 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l={preloadData:{},preloadAssets:{},cssAssets:{},vendorScript:{},frontendScript:{},primaryScript:{},secondaryScript:{},htmlParsing:{fromMetric:"timeOrigin"}};Object.keys(l).map(function(t){return u.trackEventOnce(t,l[t])}),n.shouldAutoLoadAnalytics&&document.addEventListener("DOMContentLoaded",function(){window.FW_RUM.injectAnalyticsCollector({defer:!0})},{once:!0}),window.addEventListener("visibilitychange",function(){"visible"===document.visibilityState&&0===i.getEntriesByName("PerformanceTracking:FirstTabFocusEnd").length&&i.mark("PerformanceTracking:FirstTabFocusEnd")})}}(analyticsCollectorConfig); },{"./utils/inject-scripts":"b2lR","./utils/shallow-merge.js":"ZV6f"}]},{},["dNWB"], null) // SSR JS adapter Script Version 2.0.0-beta.5 parcelRequire=function(e,r,t,n){var i,o="function"==typeof parcelRequire&&parcelRequire,u="function"==typeof require&&require;function f(t,n){if(!r[t]){if(!e[t]){var i="function"==typeof parcelRequire&&parcelRequire;if(!n&&i)return i(t,!0);if(o)return 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