Genentech: Visit Us

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The browser you are using, Internet Explorer 10, is no longer supported.</h2> </div> </div>  <div class="header__spacer "></div> <div class="js-nav-container "> <div class="constrained"> <div style="position: absolute; width: 260px; height: 100%;"> <div class="l-rail-left"> <div class="nav-secondary-container"> <nav class="nav-secondary js-nav-secondary"> <div class="nav-secondary__header current"> <a class="nav-secondary__link" href="/contact-us/visit-us">Visit Us</a> </div> <ul class="nav-secondary__children"> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/contact-us/visit-us/ssf">South San Francisco</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/contact-us/visit-us/oceanside">Oceanside</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/contact-us/visit-us/hillsboro">Hillsboro</a> </li> <li class="nav-secondary__child "> <a class="nav-secondary__link" href="/contact-us/visit-us/portland">Portland</a> </li> </ul> </nav> </div> </div> </div> </div> <div class="constrained"> <div class="l-grid"> <div class="l-content-container"> <div class="l-content"> <div class="breadcrumbs"> <a href="/contact-us">Contact Us</a> / <a href="/contact-us/visit-us">Visit Us</a> </div> <div class="block-basic"> <h1>Visit Us</h1> <p class="intro">Following our March 2009 merger with Roche, Genentech's South San Francisco campus became the headquarters for Roche pharmaceutical operations in the United States. All of Genentech's U.S. sites are united by our goal of meeting the needs of patients. </p> <div class="block-basic__image--inset-right"> <img src="/assets/frontend/img/content/contact/ssf_campus_aerial.jpg"/> </div> <h2>South San Francisco, California</h2> <p>In the heart of the San Francisco Bay Area, Genentech's South San Francisco campus is a perfect environment for employees who want to feel close to big city life yet avoid common urban pitfalls such as long commutes and congested streets. Regarded as the "birthplace of biotechnology," South San Francisco is located on a peninsula and boasts beautiful views of the bay and a vibrant working-class community as well as numerous restaurants, parks and even a marina.</p> <p>Featuring mild winters and dry, cool summers, the city is shielded from the legendary San Francisco fog by its hills to the west, but it's the proximity to San Francisco's striking skyline that really makes South San Francisco a wonderful place to live or to work. Easily accessible via all Bay Area transportation methods, but featuring great affordable neighborhoods and its own welcoming air, South San Francisco is an ideal location for Genentech's headquarters.</p> <p><a class="link-text" href="/contact-us/visit-us/ssf">See campus map and driving directions</a></p> </div> <div class="block-basic"> <div class="block-basic__image--inset-right"> <img src="/assets/frontend/img/content/contact/oceanside_map.jpg"/> </div> <h2>Oceanside, California</h2> <p>On the Southern California Coast, halfway between Los Angeles and San Diego, Oceanside is a beautiful beachfront community of roughly 200,000 people. As one of Oceanside's largest employers, Genentech takes great pride in the impact we have on the community, but also in the impact the community has on our employees.</p> <p>Home to Camp Pendleton, the largest and most active military base in the United States, Oceanside is a charming town of shimmering waves, local surf flavor and 3.5 miles of white, sandy beaches. But it's also a vibrant and bustling modern community, offering you the best of what Southern California living is all about. Whether its heading north to Disneyland or for a Mighty Ducks hockey game, going south to see the San Diego Zoo or to check out a Padres baseball game, or staying inside the town limits and hanging out on the Oceanside pier, there are always countless things to do and an abundance of warm, sunny days to do them.</p> <p><a class="link-text" href="/contact-us/visit-us/oceanside">See campus map and driving directions</a></p> </div> <div class="block-basic"> <div class="block-basic__image--inset-right"> <img src="/assets/frontend/img/content/contact/hillsboro-map.jpg" /> </div> <h2>Hillsboro, Oregon</h2> <p>Nestled between the mountains of the Cascade Range and the Pacific Ocean, Hillsboro is a historic city with small-town charm and a well-established technology center. Evidence of this duality can be found at Genentech's Hillsboro campus, which is located in a park-like setting that blends in nicely with the surrounding Hillsboro landscape. Offering a moderate year-round climate, Hillsboro is an ideal place for those attracted to a more rustic setting within close reach of a larger metropolis.</p> <p>About 20 minutes drive from the big city amenities and urban sophistication of Portland, Hillsboro is literally the best of both worlds. If you enjoy the outdoors, you'll thrive in Hillsboro - spectacular beaches, skiing on Mount Hood, local golf courses and farmer's markets. Love the bustle of nightlife and citywide attractions? You'll also find yourself at home, perhaps taking in a Portland Trailblazers NBA game or gallery-hopping amid downtown Portland's art and culture scene. With its historic downtown center populated with new and old buildings, a hub for technology and culture, and its laid-back attitude within close proximity to a larger metropolis, Hillsboro does seem to have it all.</p> <p><a class="link-text" href="/contact-us/visit-us/hillsboro">See campus map and driving directions</a></p> </div> <div class="block-basic"> <h2>Louisville, Kentucky</h2> <p>Sure, Louisville is known for its premiere horseracing, but it's actually home to much more. In addition to a stunning skyline and the nation's largest urban forest, you'll also encounter countless galleries and parks, a vibrant nightlife and pleasant neighborhoods. As Kentucky's largest city, Louisville has something to offer everyone.</p> <p>Lauded for being one of the safest large U.S. cities, Louisville is also a well-planned metropolis, seamlessly incorporating an elegant blend of historic charm and contemporary offerings, while supporting a thriving art and culture scene and a revitalized downtown area. It's also one of the most well-connected cities in the United States, easily accessible via numerous private and public transportation methods and centrally located between major cities in all directions. Eclectic neighborhoods with new and old construction (including the largest Victorian neighborhood in the United States) round out a long list of attractive features of this grand southern city.</p> </div> </div> </div> </div> </div> </div> </div> <script>window.GeneJs = window.GeneJs || {};GeneJs.currentNode = {"rootNode":{"id":"421c91f9-cf85-4e09-a6b3-2118ca5cfe39","parent_id":"0","title":"Contact Us","node_type":"code","request_path":"contact-us","lang_id":"en","source_translation_id":"86b731ba-f08c-11ed-a19a-0242ac150003","target_id":null,"target_path":"","meta_description":"Contact US","url_suffix":"","position":21,"prefix":null,"show_in_secondary_navigation":true,"show_in_header":0,"show_in_footer":1,"secondary_navigation_dynamic_children":false,"include_css":null,"include_js":null,"added_date":"2019-12-19T08:00:00.000000Z","added_by":"admin","updated_date":"2024-04-18T15:09:59.000000Z","header_image":"Genentech-SSF-Campus-V4.jpg","body_html":"<div class=\"block-basic\">\r\n <h1>Contact Us<\/h1>\r\n\r\n \r\n \r\n\r\n <div class=\"arrow-button-nav\">\r\n <a target=\"_parent\" href=\"\/contact-us\/call-us\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#icon-phone\"><\/use><\/svg>\r\n <\/div>\r\n\r\n <div class=\"arrow-button-nav__text-container\">\r\n <div class=\"arrow-button-nav__title\">Call Us<\/div>\r\n <div class=\"arrow-button-nav__subtext\">We're ready to help<\/div>\r\n <\/div>\r\n\r\n <svg class=\"arrow-button-nav__arrow\"><use xlink:href=\"#icon-chevron-right\"><\/use><\/svg>\r\n <\/a>\r\n\r\n <a target=\"_parent\" href=\"\/contact-us\/submit-medical-inquiry\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#icon-question-circle\"><\/use><\/svg>\r\n <\/div>\r\n\r\n <div class=\"arrow-button-nav__text-container\">\r\n <div class=\"arrow-button-nav__title\">Submit a question<\/div>\r\n <div class=\"arrow-button-nav__subtext\">About our medicines or clinical trials<\/div>\r\n <\/div>\r\n\r\n <svg class=\"arrow-button-nav__arrow\"><use xlink:href=\"#icon-chevron-right\"><\/use><\/svg>\r\n <\/a>\r\n\r\n <a target=\"_parent\" href=\"\/contact-us\/email-us\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#icon-envelope\"><\/use><\/svg>\r\n <\/div>\r\n\r\n <div class=\"arrow-button-nav__text-container\">\r\n <div class=\"arrow-button-nav__title\">Email us<\/div>\r\n <div class=\"arrow-button-nav__subtext\">General questions or comments<\/div>\r\n <\/div>\r\n\r\n <svg class=\"arrow-button-nav__arrow\"><use xlink:href=\"#icon-chevron-right\"><\/use><\/svg>\r\n <\/a>\r\n\r\n \r\n\r\n <a target=\"_parent\" href=\"\/contact-us\/visit-us\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#icon-map-marker\"><\/use><\/svg>\r\n <\/div>\r\n\r\n <div class=\"arrow-button-nav__text-container\">\r\n <div class=\"arrow-button-nav__title\">Visit us<\/div>\r\n <div class=\"arrow-button-nav__subtext\">Get driving directions and campus maps<\/div>\r\n <\/div>\r\n\r\n <svg class=\"arrow-button-nav__arrow\"><use xlink:href=\"#icon-chevron-right\"><\/use><\/svg>\r\n <\/a>\r\n\r\n <a target=\"_parent\" href=\"\/gene\/reagents-program\/request.do\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#icon-flask\"><\/use><\/svg>\r\n <\/div>\r\n\r\n <div class=\"arrow-button-nav__text-container\">\r\n <div class=\"arrow-button-nav__title\">Request materials<\/div>\r\n <div class=\"arrow-button-nav__subtext\">For research institutions<\/div>\r\n <\/div>\r\n\r\n <svg class=\"arrow-button-nav__arrow\"><use xlink:href=\"#icon-chevron-right\"><\/use><\/svg>\r\n <\/a>\r\n <\/div>\r\n <\/div>","right_rail_html":"<div class=\"widget-links\">\r\n <h2 class=\"widget-links__heading\">For Questions About Our Medicines<\/h2>\r\n <div class=\"widget-links__content\">\r\n <ul class=\"widget-links__items\">\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Patient Resource Center<\/h3>\r\n <p>Our patient resource center is dedicated to getting patients and caregivers to the right resources.<br>\r\n <i>Phone:<\/i> <a href=\"tel:877-436-3683\">1 (877) GENENTECH (436-3683)<\/a><br>\r\n <i>Hours:<\/i> Monday - Friday, 6am - 5pm PST<\/p>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Report an Adverse Event<\/h3>\r\n <p>Report a side effect or harmful experience while taking a Genentech medicine.<br>\r\n <i>Phone:<\/i> <a href=\"tel:888-835-2555\">(888) 835-2555<\/a><br>\r\n <i>Hours:<\/i> Monday - Friday, 5am - 5pm PST<\/p>\r\n <p><i>Mail:<\/i> Genentech US Drug Safety<br>\r\n 1 DNA Way Mailstop 258A<br>\r\n South San Francisco, CA 94080<\/p>\r\n <p><i>Fax:<\/i> (650) 225-4630<\/p>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Support For Product Questions, Issues, And Returns<\/h3>\r\n <p><i>Phone:<\/i> <a href=\"tel:800-551-2231\">(800) 551-2231<\/a><br>\r\n <i>Hours:<\/i> Monday - Friday, 6am - 5pm PT<br>\r\n Additional information <a href=\"\/contact-us\/customer-service\">here<\/a>.<\/p>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Report a Product Complaint<\/h3>\r\n <p>Report a product quality issue or abnormality that may be introduced during the manufacturing, labeling, packaging, shipping, handling or storage of products.<br><i>Phone:<\/i> <a href=\"tel:800-334-0290\">(800) 334-0290<\/a><br>\r\n <i>Hours:<\/i> Monday - Friday, 5am - 5pm PT<br>\r\n Report a product quality complaint <a href=\"https:\/\/medinfo.roche.com\/global\/en\/product-complaint-gene.html\" target=\"_blank\">here<\/a>.<\/p>\r\n \r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Medical Communications<\/h3>\r\n <p>Medical information about Genentech products.<br>\r\n <i>Phone:<\/i> <a href=\"tel:800-821-8590\">(800) 821-8590<\/a><br>\r\n <i>Chat with a nurse:<\/i> <a href=\"\/patients\/medicine-information-support?chat=true\">Click here to chat<\/a> <br>\r\n <i>Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Clinical Trial Information<\/h3>\r\n <p>Information and support about Genentech sponsored Trials.<br>\r\n <i>Phone:<\/i> <a href=\"tel:800-662-6728\">(888) 662-6728<\/a>\r\n <br>\r\n \r\n <i>Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <h3 class=\"widget-links__title\">Compassionate Use Information<\/h3>\r\n <p>Call to learn about pre-approval access (PAA) options and eligibility for any ongoing clinical trials.<br><i>Phone:<\/i> <a href=\"tel:844-287-3783\">(844) 287-3783 (CU-REQUEST)<\/a><br>\r\n <i>Hours:<\/i> Monday - Friday, 5am - 5pm PT<\/p>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"widget-links\">\r\n <h2 class=\"widget-links__heading\">Other Frequently asked Questions<\/h2>\r\n <div class=\"widget-links__content\">\r\n <ul class=\"widget-links__items\">\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/careers\/find-a-job\" title=\"Careers\">What are the open jobs at Genentech?<\/a>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/careers\" title=\"Careers\">How can I apply for a job at Genentech?<\/a>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/patients\/investigational-medicines\" title=\"Register for a clinical trial\">How can I register for clinical trials?<\/a>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/about-us\/partnering\" title=\"Partnering\">How do I partner with Genentech?<\/a>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/good\/grants\/philanthropic-charitable-support\" title=\"Philanthropic Donations and non-commercial Sponsorship\" target=\"_blank\">What is the policy for Donations at Genentech?<\/a>\r\n <\/li>\r\n <li class=\"widget-links__item\">\r\n <a href=\"\/good\/grants\" title=\"Criteria & Requests\">What is the policy for Grants\/Sponsorship\/Charitable support at Genentech?<\/a>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>","published":true,"is_unlisted":false,"hide_secondary_navigation":0,"node_parent":null}};</script><script>window.GeneJs = window.GeneJs || {};GeneJs.secondaryNavNode = {"title":"Visit Us","requestPath":"contact-us\/visit-us","ancestors":[{"id":"421c91f9-cf85-4e09-a6b3-2118ca5cfe39","parent_id":"0","title":"Contact Us","node_type":"code","request_path":"contact-us","lang_id":"en","source_translation_id":"86b731ba-f08c-11ed-a19a-0242ac150003","target_id":null,"target_path":"","meta_description":"Contact US","url_suffix":"","position":21,"prefix":null,"show_in_secondary_navigation":true,"show_in_header":0,"show_in_footer":1,"secondary_navigation_dynamic_children":false,"include_css":null,"include_js":null,"added_date":"2019-12-19T08:00:00.000000Z","added_by":"admin","updated_date":"2024-04-18T15:09:59.000000Z","header_image":"Genentech-SSF-Campus-V4.jpg","body_html":"<div class=\"block-basic\">\r\n <h1>Contact Us<\/h1>\r\n\r\n \r\n \r\n\r\n <div class=\"arrow-button-nav\">\r\n <a target=\"_parent\" href=\"\/contact-us\/call-us\" class=\"arrow-button-nav__arrow-button\">\r\n <div class=\"arrow-button-nav__icon-container\">\r\n <svg><use 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