Order Shipping & Delivery | FAQs | Samsung Business UK

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an-ca="account" an-ac="gnb" an-la="user name"> <span class="gnb__user-image"> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g transform="translate(-1380 -22) translate(1380 22)"> <circle cx="18" cy="18" r="18" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu after-login-context" style="display:none;"> <li> <a href="https://shop.samsung.com/uk/business/mypage/profile-setting" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="profile setting"> Profile Setting </a> </li> <li> <a href="https://shop.samsung.com/uk/business/mypage/orders" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="orders"> Orders </a> </li> <li> <a href="https://shop.samsung.com/uk/business/mypage/wishlist" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="wishlist"> Wishlist </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="logout">Log out</a> </li> </ul> </div>  </div> </div> <a class="gnb__menu-close" href="javascript:void(0)" role="button" an-tr="nv00_gnb--image-action" an-ca="navigation" an-ac="gnb" an-la="gnb:close"> <span class="hidden">Close menu</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </a> </div> <div class="gnb__mobile-dimmed" aria-hidden="true">  </div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLBB/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="96ef647gx8"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLBB/signOutGate"> <input type="hidden" name="client_id" value="96ef647gx8"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.uk.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="96ef647gx8"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.uk.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="96ef647gx8"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="96ef647gx8"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="GB"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://api.shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLBB/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLBB/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="GB"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="96ef647gx8"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.uk.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="true"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn" value="N"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/>  <div class="layer_popup" id="confirmPopup" style="display:none;"> <div id="popup-type02" class="popAlign"> <div class="popup_wrap"> <h2 class="pop-tit"></h2> <p class="msg-text tc"></p> <div class="pop-btn"> <a href="javascript:void(0)" class="button login-leave-btn" title="Access denied OK">OK</a> </div> <button class="close-button icon-close-x login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true" tabindex="0"> <span class="blind">Access denied Close</span> </button> </div> </div> </div> <div class="layer_popup" style="display: none;"> <div id="popup_alert" class="popup-nextgen-type popAlign" tabindex="0" data-focus-id="shop-popover-wrap" data-tab-previous="shop-popover-close"> <div class="popup_wrap"> <p class="msg-text tc"></p> <div class="pop-btn"> <a href="javascript:void(0);" class="button alert-ok-button" data-popup="close" title="">OK</a> </div> <button class="close-button icon-close-x" data-focus-id="shop-popover-close" data-tab-next="shop-popover-wrap" data-popup="close" data-tab-disable="true" tabindex="0"> <span class="blind">Close</span> </button> </div> </div> </div> <div class="gnb__mobile-dimmed">  </div> </div> </div> </nav> <div class="layer-popup-dim layer-popup-dim--gnb" style="display:none"> </div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart" role="dialog" style="display:none"> <div class="layer-popup__inner"> <div class="layer-popup__contents"> <svg class="icon icon--information" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__information-text">Your basket is empty.</p> </div> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"> <a class="cta cta--contained cta--black gnb-js-layer-close" href="javascript:;" title="" an-tr="nv00_gnb--text-cart" an-ca="other interaction" an-ac="cart is empty:ok" an-la="cart is empty:ok">OK</a> </div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock" role="dialog" style="display:none"> <div class="layer-popup__inner"> <div class="layer-popup__contents"> <svg class="icon icon--information" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 2.5c25.129 0 45.5 20.371 45.5 45.501S73.13 93.5 48 93.5 2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__information-text">Sorry this item is out of stock</p> </div> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"><a class="cta cta--contained cta--black gnb-js-layer-close" href="javascript:;">OK</a></div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct" role="dialog" style="display:none"> <div class="layer-popup__inner"> <p class="layer-popup__title">Remove </p> <div class="layer-popup__contents"> <p>Code not valid with this product<br/> Are you sure to remove this product?</p> </div> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"><a class="cta cta--outlined cta--black" href="javascript:;" title="">Add to wishlist</a></div> <div class="layer-popup__cta"><a class="cta cta--contained cta--black" href="javascript:;" title="">Delete</a></div> </div> <button type="button" class="layer-popup__close"> <span class="hidden">Close</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPrivacy" role="dialog" style="display:none"> <div class="layer-popup__inner" id="popup_privacy"> <p class="layer-popup__title">Privacy Policy</p> <div class="layer-popup__contents"> <div class="checkbox-radio"> <input type="checkbox" name="checkbox" class="hidden" id="privacy-terms"/> <label class="checkbox-radio__label" for="privacy-terms"> <span class="checkbox-radio__label-text">I have read and agree to the Samsung.com <a href='/uk/info/privacy/' target='_blank' class='link-text' title="Open in a new window">Privacy Policy</a> </span> </label> </div>  <p class="check-text check-text--error" id="errorPrivacy" style="display: none;">Tick this box to proceed to Samsung.com.</p>  <div class="checkbox-radio"> <input type="checkbox" name="checkbox" class="hidden" id="privacy-terms2"/> <label class="checkbox-radio__label" for="privacy-terms2"> <span class="checkbox-radio__label-text">By ticking this box, I accept Samsung Service Updates, including : </span></label></div><p class="check-text">Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters.</p> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"><a id="privacyBtn" class="cta cta--outlined cta--black" href="javascript:;" title="">PROCEED TO SAMSUNG.COM</a></div> <div class="layer-popup__cta"><a class="cta cta--contained cta--black login-leave-btn" href="javascript:;" title="">Close</a></div> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true" tabindex="0"> <span class="hidden">Close Privacy Policy</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference" role="dialog" style="display:none"> <div class="layer-popup__inner" id="popup-type04"> <p class="layer-popup__title">Check preferences</p> <p class="layer-popup__contents">Help us to make recommendations for you by telling us what you like</p> <div class="layer-popup__cta-wrap"> <div class="layer-popup__cta"><a id="preferenceCheckBtn" class="cta cta--outlined cta--black" href="javascript:void(0);" title="">Yes</a></div> <div class="layer-popup__cta"><a id="privacyCloseBtn" class="cta cta--contained cta--black" href="javascript:void(0);" title="">Later</a></div> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true" tabindex="0"> <span class="hidden">Close Check Preferences</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </button> </div> </div>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/uk/business/aisearch"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="Y"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/>  <section class="gnb-search" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__looping--start" tabindex="0"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <label class="hidden" for="gnb-search-keyword">Search Keyword</label> <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> <span class="gnb-search__placeholder">Galaxy Z Fold6</span>  <button type="button" class="gnb-search__input-btn--cancel" an-tr="search layer-insight detail-keyword delete-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword delete"> <span class="hidden">Delete</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer-insight detail-submit-search" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:keyword"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> <button type="button" class="gnb-search__input-btn--scan-barcode"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__result-wrap gnb-search__result-wrap--hide" style="overflow: auto;"> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <h3 class="gnb-search__result-title">No 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class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="cm-g-article-header aem-GridColumn aem-GridColumn--default--12"> <div class="article-header padding-top--0 padding-bottom--48 bg-white"> <div class="article-header__share"> <button class="article-header__share-btn" type="button" aria-expanded="false"><svg class="icon" focusable="false"> <use xlink:href="#share-bold" href="#share-bold"></use></svg> <span class="article-header__share-btn-text">Share</span> </button> <div class="article-header__share-layer share-layer"> <button class="share-layer__close" type="button"><svg class="icon" focusable="false"> <use xlink:href="#delete-bold" href="#delete-bold"></use></svg> <span class="hidden">Layer Close</span> </button> <p class="share-layer__title">Choose your SNS for scraping this page.</p> <ul class="share-layer__icon" role="list"> <li class="share-layer__icon-pinterest" role="listitem"> <a data-url="javascript:(function(){window.open('http://www.pinterest.com/pin/create/button/?url=https://www.samsung.com/content/samsung/uk/business/support/faqs/shipping&media=https://www.samsung.com/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/logo-square-letter.png&description='+encodeURIComponent('Need help with a delivery or shipping? 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I think my order has been lost in the post - Who do I contact?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id05"><b>A.</b> If you're not at home when DPD or our courier partners attempt delivery, your parcel will be returned to their depot or sorting office. A card will be left to inform you of the time and date of the attempted delivery. You will have the option to arrange for an alternative delivery time or arrange collection yourself - contact information will be provided on the attempted delivery notification so you can do this at your convenience. You are not able to change the delivery address once the order is in progress. Should you receive such a card and do not respond, delivery will be attempted 2 more times (an attempted delivery notification will be left on each occasion). After this, the goods will be sent back to our warehouse and the refund process automatically triggered.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:my product has arrived damaged" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Q. My product has arrived damaged. How do I return it?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id155"><b>A.</b> If you don't want to accept the delivery from the courier because the item looks damaged <br /><br /> If you are accepting a delivery face-to-face (from the courier) and you see that your parcel/item has been damaged and you are worried about the product inside being damaged as well, you can refuse to accept the delivery. After refusing the delivery, the item(s) will be returned to Samsung. When it is received, a refund will be made automatically. The refund can take up to 15 days from receipt of the item(s) but it is quite often sooner (within 3-5 days). If you still want to purchase the item(s), please place a new order on Samsung.com. <br /><br /> If you find your item is damaged after you have signed for it <br /><br /> If your item arrives damaged, it is important that you let us know as soon as possible. You have a 28-day window to return items to Samsung for any reason. To return your item(s) you will need a returns label. A returns label was provided to you as part of your delivery note. If you don’t have the label sent to you with the delivery, and you have the ability to print a label, you can go to Samsung.com, where you have the option to print one. If you are unable to print a label, please contact us on <a href="tel:0330-726-677">0330 726 2677</a><b></b> (Samsung Business Shop) and talk to one of our customer support team, who will be happy to arrange for a label to be posted to you. Once you have your label, re-package your item, stick the label on securely and post it back to us. If you have to take it to the post office (due to size) you will not be asked to pay anything. The returns label covers the cost.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:my product has arrived damaged but ive decided to keep it" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Q. My product has arrived damaged but I've decided to keep it. Am I entitled to a discount or financial compensation?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id253"><b>A.</b> Unfortunately not, no. If a product is faulty or damaged upon arrival, we encourage you to report it to us soon as possible. To resolve this, our customer service team will refund you for the faulty goods and help you to re-order online.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:i was not available to sign for my goods when a delivery was attempted" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Q. I was not available to sign for my goods when a delivery was attempted. How can I get my items now?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id391"><b>A.</b> If you have received 3 delivery notifications but have not responded, your delivery will be returned to our warehouse. When this happens you will automatically receive a full refund within 3 working days of receipt of the items into the warehouse. If you still wish to receive the product, you must place another order.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i request my first order is delayed so all of my items arrive at the same time" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Q. Can I request my first order is delayed so all of my items arrive at the same time?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id49"><b>A.</b> Unfortunately, this is not an option our courier partners offer at this time.</div> </li> <li class="su12-accordion-faqs__item " an-tr="su12_accordion faqs-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la="accordion:can i place my order online and then collect my items in store" role="listitem"> <h3> <a href="javascript:void(0)" class="su12-accordion-faqs__title" aria-expanded="false" role="button"> <div class="su12-accordion-faqs__title-text">Q. Can I place my order online and then collect my item(s) in-store? Would this be free of charge to me, or would there be a holding fee?</div> <span class="icon-wrap"> <svg class="icon plus" focusable="false"><use xlink:href="#plus-bold" href="#plus-bold"></use></svg> <svg class="icon minus" focusable="false"><use xlink:href="#minus-bold" href="#minus-bold"></use></svg> </span> </a> </h3> <div class="su12-accordion-faqs__contents" id="anchor-id590"><b>A.</b> At this time, we do not offer this service. All purchases come directly from Samsung via our courier partners.</div> </li> </ul> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock margin-bottom--48 bg-white text-center text-mo-center container-width-medium"> <div class="textblock__body padding-top--0 padding-bottom--48"> <div class="cta-wrap"> <a href="https://www.samsung.com/uk/business/support/faqs/" class="cta cta--outlined cta--black" target="_self" title="Go back" an-tr="co01_text block-insight detail-cta-button" an-ca="content click" an-ac="feature" an-la=":go back">Go back</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div>  <div class="ready-to-buy padding-top--48 padding-bottom--48 bg-light-gray" id="contactus-forms"> <input type="hidden" class="eloquaPostUrl" value="https://s1734025471.t.eloqua.com/e/f2"/> <input type="hidden" class="eloquaYn" value="N"/> <input type="hidden" class="popupDescription"/> <input type="hidden" class="popupHeadline"/> <input type="hidden" class="popupHeadingLevel" value="h2"/> <input type="hidden" class="contactUsPop"/> <div class="ready-to-buy__inner"> <div class="ready-to-buy__column column--1 "> <div class="ready-to-buy__column-inner"> <div class="ready-to-buy__text"> <h2 class="ready-to-buy__headline-text">Stay Informed</h2> <div class="ready-to-buy__icon"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/global/p6-b2b/pilot/home/icon-light-communication-subscribe.png?$32_32_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/global/p6-b2b/pilot/home/icon-light-communication-subscribe.png?$48_48_PNG$" role="img"/> </div> </div> <p class="ready-to-buy__description">Sign up to manage your Samsung Business communication preferences, to get the latest news, exclusive offers, and promotions.<br /></p> </div> <div class="ready-to-buy__cta"> <a class="mail-form cta cta--black cta--contained cta--icon" href="https://eo.business.samsung.com/SEUK_Communication_Preferences_LP" data-type="outlinkType" an-tr="co56_ready to buy|cta" an-ca="content click" an-ac="feature" an-la="ready to buy:stay informed:manage communications " aria-label="Manage communications :Open in a new window" target="_blank">Manage communications <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> </div> </div> <div class="ready-to-buy__column column--2"> <div class="ready-to-buy__column-inner"> <div class="ready-to-buy__text"> <h2 class="ready-to-buy__headline-text">Sales Enquiries</h2> <div class="ready-to-buy__icon"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/global/p6-b2b/pilot/home/icon-light-communication-email-outline.png?$32_32_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/global/p6-b2b/pilot/home/icon-light-communication-email-outline.png?$48_48_PNG$" role="img"/> </div> </div> <p class="ready-to-buy__description">Get in touch with our sales team to discuss the best options for your business. 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Order Shipping & Delivery | FAQs | Samsung Business UK