People matters: Levelling up HR skills can be a business transformation booster. Here’s why.

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relative w-full h-full object-cover" src="https://media.licdn.com/dms/image/v2/D5612AQF871HDM5SEhg/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1678943956945?e=2147483647&v=beta&t=FnB5PNDE9uZqvDROroKO4jGOhldO33HVc4zGORBe7sE" fetchpriority="high" data-embed-id="cover-image" alt="People matters: Levelling up HR skills can be a business transformation booster. Here’s why."> </div> </div>  </figure> <header> <section class="core-section-container relative my-3"> <h1 class="pulse-title text-display-md text-color-text lg:text-display-lg font-bold w-11/12">People matters: Levelling up HR skills can be a business transformation booster. Here’s why.</h1> <div class="ellipsis-menu absolute right-0 top-0"> <div class="collapsible-dropdown flex items-center relative hyphens-auto"> <button class="ellipsis-menu__trigger collapsible-dropdown__button btn-md btn-tertiary cursor-pointer !py-[6px] !px-1 flex items-center rounded-[50%] " aria-expanded="false" aria-label="Open menu" data-tracking-control-name="article-ssr-frontend-pulse_ellipsis-menu-trigger" tabindex="0"> <icon class="ellipsis-menu__trigger-icon m-0 p-0 centered-icon" data-delayed-url="https://static.licdn.com/aero-v1/sc/h/671xosfpvk4c0kqtyl87hashi"></icon> </button> <ul class="collapsible-dropdown__list hidden container-raised absolute w-auto overflow-y-auto flex-col items-stretch z-1 bottom-auto top-[100%]" role="menu" tabindex="-1"> <li class="ellipsis-menu__item border-t-1 border-solid border-color-border-low-emphasis first-of-type:border-none flex"> <a 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data-delayed-url="https://media.licdn.com/dms/image/v2/C4D0BAQHzhKhe71GIQg/company-logo_100_100/company-logo_100_100/0/1631320777630?e=2147483647&v=beta&t=jR7oHbuiKiQBYKCBExbTH6WCo7EJnGfpgMbn7iNLomg" data-ghost-classes="bg-color-entity-ghost-background" data-ghost-url="https://static.licdn.com/aero-v1/sc/h/cs8pjfgyw96g44ln9r7tct85f" alt="SkillsFuture SG"> <div class="base-main-card__info self-center ml-1 flex-1 relative break-words papabear:min-w-0 mamabear:min-w-0 babybear:w-full ">  <h3 class="base-main-card__title font-sans text-[18px] font-bold text-color-text overflow-hidden "> SkillsFuture SG </h3> <h4 class="base-main-card__subtitle body-text text-color-text overflow-hidden "> Get the latest skills-related insights and resources to help you stay ahead in your career or business. </h4>  <div class="body-text text-color-text-low-emphasis base-main-card__metadata"> Published Mar 16, 2023 </div>  </div> <div class="base-main-card__ctas z-[3] self-center ml-3 babybear:ml-1 babybear:self-start"> <a class="base-main-card__cta btn-sm btn-secondary" href="https://www.linkedin.com/signup/cold-join?session_redirect=%2Fpulse%2Fpeople-matters-levelling-up-hr-skills-can-business-transformation%3Ftrk%3Dpublic_post&trk=article-ssr-frontend-pulse_publisher-author-card" data-tracking-control-name="article-ssr-frontend-pulse_publisher-author-card" data-tracking-will-navigate> + Follow </a> </div> </div> </div> </section> </header> <div data-test-id="article-content-blocks">  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="italic">Aslam Sardar, CEO of Institute for Human Resource Professionals (IHRP), shares how HR can support an organisation’s strategic business needs in a changing workplace</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">Invest in your most important asset: People </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>With the pace of technological advancements and the speed of business cycles increasing, the life term of knowledge and skills have also significantly shortened. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>A whopping eighty-four per cent of Singapore employers report problems with finding the right talent, one of the highest ratios in the world, according to the </span><span class><a href="https://www.linkedin.com/redir/redirect?url=https%3A%2F%2Fgo%2Emanpowergroup%2Ecom%2Fhubfs%2FTalent%2520Shortage%25202022%2FMPG-Talent-Shortage-Infographic-2022%2Epdf&urlhash=zxsV&trk=article-ssr-frontend-pulse_little-text-block" target="_blank" data-tracking-control-name="article-ssr-frontend-pulse_little-text-block" data-tracking-will-navigate data-test-link>Talent Shortage 2022 report by ManpowerGroup</a></span><span class>. The report, which is based on a survey of 40,000 companies across 40 selected economies, also noted that global talent shortages have reached a 16-year-high. That basically means even if you wanted to, it’s tough to employ candidates with your ideal suite of skills. No pressure then. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>“With the current talent crunch, organisations need to invest in their people and build capabilities from within,” says Aslam Sardar, Chief Executive Officer, Institute for Human Resource Professionals (IHRP). “Doing so will help them discover and uncover talents, as well as uplift skills and competencies in their workplace.”</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Aslam emphasises that employees are the most important asset of an organisation, and human resource (HR) is intrinsically linked to business outcomes. “HR professionals are uniquely placed to advise business leaders on people matters, such as the critical competencies and talent development interventions required for the company to remain competitive,” he says. It is imperative that HR professionals themselves have the relevant cross-disciplinary skill sets – they need to be able to understand business needs and identify the appropriate HR strategies to address these needs. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">Bridging business transformation outcomes and talents </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Based on the Skills Demand for the Future Economy Report 2022 published by SkillsFuture Singapore (SSG), Human Resource Advisory is one of the hottest skills in the care economy, which also has a high level of transferability. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>An example of a role in which this skill set is valuable is that of a learning and organisation development manager, who engages employees to come up with change interventions that address both business needs and employees’ concerns. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Aslam adds, “To improve the quality of the advisory provided to businesses, HR professionals can leverage new technology solutions such as data analytics and artificial intelligence. These will help them better predict, understand, and manage attrition rates with valuable insights into the reasons behind staff turnover. From there, they can come up with initiatives to enhance employee engagement – this can in turn boost worker productivity and drive better business outcomes.” In short, HR officers in your company could be bona-fide citizen data scientists. If you ever imagined them as mostly managing general staff policies and internal communications, think again. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>What this means is that in order to support the organisation’s business transformation, HR professionals too have to upskill themselves. Aslam says, “At the same time, businesses need to understand the importance of investing in the upskilling and development of the HR function.” </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>He shares that IHRP supports the national initiative to uplift the human capital capabilities in Singapore through multiple initiatives. “We offer products that help HR professionals to demonstrate and validate their competencies.” </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>For example, the IHRP certification is a nationally-endorsed HR certification that assesses the professional’s understanding of the latest labour legislation, tripartite guidelines (such as Flexible Work Arrangements), and the application of HR competencies at the workplace. Meanwhile, micro-credentials like the IHRP skills badge can help HR professionals to expand their career opportunities through training programmes to authenticate their skill sets in emerging HR topics. </span> </p> </div> <div class="inline-articles bg-color-surface-new border-hidden rounded-sm p-1 mx-auto my-1.5 mamabear:w-2/3 inline-articles__after"> <h2 class="text-xl font-medium ml-1.5 my-1 text-color-text mamabear:text-center">Recommended by LinkedIn</h2> <div class="flex flex-wrap mx-0.5 babybear:mx-1.5"> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/six-actions-hr-create-more-stakeholder-value-dave-ulrich-1c"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQG-NnBcppCTSQ/article-cover_image-shrink_600_2000/article-cover_image-shrink_600_2000/0/1695908860910?e=2147483647&v=beta&t=mJHBmcSykrYi4RHlLs6HU-kmFb5-VsdGn50aT_6-xoc"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">Six Actions for HR to Create More Stakeholder Value</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Dave Ulrich </span> <span class="before:middot pt-0.5 inline-article-published-date"> 1 year ago </span> </div> </a>  </div> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/what-required-more-effective-hr-dave-ulrich"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/C5612AQHYLEnmUM5kPQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1637042476440?e=2147483647&v=beta&t=YK58zYqa7KU--ndWMB3KBuPMChgoWiCkJzQzs2ZLS4A"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">What is Required to Be More Effective in HR?</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Dave Ulrich </span> <span class="before:middot pt-0.5 inline-article-published-date"> 3 years ago </span> </div> </a>  </div> <div class="content-author-card flex flex-col max-w-[270px] h-auto rounded-md border-1 border-system-gray-30 border-solid pb-1.5 inline-article mx-auto my-1 border-hidden papabear:w-[219px] babybear:min-w-full mamabear:min-w-full h-auto bg-color-canvas-tint"> <a class="no-underline" data-tracking-control-name="inline-recommended-articles" data-tracking-will-navigate href="https://www.linkedin.com/pulse/unlocking-human-potential-transforming-hr-future-debasmita-basu-jzdwf"> <img class="content-image w-full h-[150px] bg-cover rounded-t-md object-cover" data-delayed-url="https://media.licdn.com/dms/image/v2/D4D12AQFWfEXyJ5p_lQ/article-cover_image-shrink_720_1280/article-cover_image-shrink_720_1280/0/1724134955039?e=2147483647&v=beta&t=73oEhX5U25ZkUc8WtyXOCj7-thb2Ip0MimN3IW5pNNo"> <div class="inline-article-title text-md text-color-text font-bold pl-2 pt-1 pr-1.5">Unlocking Human Potential: Transforming HR for the…</div> <div class="inline-article-meta px-2 mt-1 font-sans text-xs font-normal text-color-text-low-emphasis h-full"> <span class="inline-article-author pt-0.5"> Debasmita B </span> <span class="before:middot pt-0.5 inline-article-published-date"> 6 months ago </span> </div> </a>  </div> </div> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">Developing Critical Core Skills within the workplace </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>As the business environment continues to transform and companies make the hybrid work model a norm, there is increasing employer demand for Critical Core Skills (CCS). According to Skills Demand for Future Economy Report 2022, CCS are a combination of digital, cognitive, and social emotional skills that are transferable, and they represent a person’s emotional intelligence quotient (EQ) and social intelligence. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>In the extremely competitive labour market of today, individuals who demonstrate a combination of technical and soft skills are seen as talents in demand. The report also noted that the top three most important CCS used at work are Self Management, Influence, and Creative Thinking. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Aslam explains that these skills are manifested as behaviours that can be observed and measured. HR can incorporate CCS-focused assessments in the hiring process. “For example, HR could provide a business case for the applicant to present possible solutions; and the assessment panel can evaluate the candidate’s decision making, problem solving, and communication skills through interviews and role-play activities.” </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Beyond hiring, organisations need to develop CCS through workplace learning and encourage employees to constantly upgrade themselves in this area. As such, HR professionals have to keep themselves up-to-date on the required skill sets that the organisation needs. “This way, they’ll be able to develop and deliver a robust learning and development roadmap that can facilitate employees’ learning, help them to grow their career in meaningful ways, and ultimately bring positive impacts to the business.” </span> </p> </div>  <div class="flex flex-col mt-2" data-test-id="publishing-image-block" rel="ugc"> <figure> <img alt="No alt text provided for this image" class="lazy-load block w-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQHerMe5XFFkuw/article-inline_image-shrink_400_744/article-inline_image-shrink_400_744/0/1678944175666?e=2147483647&v=beta&t=lnsHxtt2R3DoPznOBuQC2o5fDJWBwTbo6YnhhlsbGNM">  </figure> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class="font-[700]">Unlock business growth with skills-based hiring and development </span><span class> </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>In recent years, as part of a global trend, well-known companies including tech giants have moved away from an emphasis on paper qualifications. “Traditional academic qualifications obtained in the past may not be fully relevant for today’s business context. What’s more, new skills are emerging faster than what higher educational institutes can adapt in their academic programmes,” Aslam elaborates. “Hence, an individual’s academic qualification may not always accurately reflect their current skill sets.” </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>This is not mildly depressing news that it appears to be – the fact is that in the longer run, playing fields are more level since everyone has to go through constant upskilling.</span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>However, it does call for a drastic overhaul in the way HR professionals assess suitable candidates. “Assessing current skill sets would require them to evaluate sources other than traditional paper qualifications. Some of these include technical skills tests or professional certificates that validate whether an individual has the required skills to meet the job requirements,” Aslam says. </span> </p> </div>  <div class="flex flex-col mt-2" data-test-id="publishing-image-block" rel="ugc"> <figure> <img alt="No alt text provided for this image" class="lazy-load block w-full" data-delayed-url="https://media.licdn.com/dms/image/v2/D5612AQEVD8TfO6CxaA/article-inline_image-shrink_400_744/article-inline_image-shrink_400_744/0/1678944239609?e=2147483647&v=beta&t=hHtUZHqgV6HEbF4gYAFng0eUJIoeZHjw7SyNM4qvV5Y">  </figure> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>They now need the know-how to assess these emerging technical skills tests and professional certs. These include understanding how technical skills tests are benchmarked, how to identify training programmes on the market that has the necessary rigour, as well as the level of in-depth expertise a particular job role requires and its prerequisite certifications. </span> </p> </div>  <div class="article-main__content" data-test-id="publishing-text-block"> <p> <span class>Amid challenging market conditions, it is essential that business leaders recognise the important roles that HR professionals play to support the strategic business direction. “By investing in the skills development of HR employees, organisations can reap positive impacts in talent attraction and retention, which in turn helps to drive business innovation,” Aslam advises. </span> </p> </div>  </div>   </article>  <code id="ugcPostUrl" style="display: none"></code> <code id="ugcPost" style="display: none"></code> <code id="disableLinkedinShareRedirectLink" style="display: none"></code> <code id="ugcPostUrn" 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<div class="comments">    </div> </div> <p class="feed-cta-banner__text border-t-1 border-color-surface-border border-solid p-3 text-center text-md text-color-text-low-emphasis"> To view or add a comment, <a href="https://www.linkedin.com/signup/cold-join?session_redirect=%2Fpulse%2Fpeople-matters-levelling-up-hr-skills-can-business-transformation%3Ftrk%3Dpublic_post&trk=article-ssr-frontend-pulse_x-social-details_feed-cta-banner-cta" target="" aria-label="To view or add a comment, sign in" data-tracking-control-name="article-ssr-frontend-pulse_x-social-details_feed-cta-banner-cta" data-tracking-will-navigate="true" class="feed-cta-banner__link link">sign in</a> </p> <section class="core-section-container my-3 stacked-articles">  <h2 class="core-section-container__title section-title"> More articles by SkillsFuture SG </h2>  <div class="core-section-container__content break-words"> <ul class="show-more-less__list show-more-less__list--no-hidden-elems" 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