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Based in Portsmouth, this opportunity will see you join a busy call centre planning and information management team that provide essential workforce reporting and scheduling duties.</p> <p> </p> <p> Employing over 3500 staff globally this is a great opportunity to get your foot in the door of a leading organisation that creates highly successful and engaging marketing programmes delivered through subscription based products and services within the travel, leisure and insurance industries.</p> <p> </p> <p> It is due to continued expansion that this new role of Resource Planning Administrator has been identified. In more detail the Resource Planning Team is responsible for:</p> <p> </p> <p> • Producing accurate call and contact forecasts that accurately predict customer behaviour.</p> <p> • Managing workforce activity using the management software IEX Total View.</p> <p> • Managing and producing agent schedules and requests.</p> <p> • Day-to-day management of call and contact centre traffic.</p> <p> • Producing management reports that measure Contact Centre key performance indicators.</p> <p> </p> <p> In essence your main role will be to ensure the workforce system (IEX Total View) is managed and updated correctly scheduling overtime, meetings, one to ones, training, holidays and absence for all call centre staff. Supporting the Resource Planning Scheduler it is your job to ensure that staffing levels are correct at all times.</p> <p> </p> <p> This role would suit a strong administrator with prior experience in resource planning. You will also need to have a good grasp of office applications, an attention to detail, good numerical and written skills and an understanding of contact centre / call centre procedures. Needing to hit the ground running it is also essential that you have prior exposure to the IEX Total View workforce management software.</p> <p> </p> <p> Recognised as market leaders you will be joining an organisation that offers a busy yet fun working environment. Apply now!</p> <p> </p> <p> Keywords: IEX Total View, IEX, Resource Planning Administrator, Resource Scheduler, Administration, Admin, Call Centre, Contact Centre, Workforce Management, Diary Scheduling, HR Administrator, Contract, Portsmouth, Contract.</p> <p> </p> <p> Guru, an employment business are renowned for delivering careers networking and in this instance are managing the advertising and filtering processes for this particular Resource Planning Administrator campaign on the behalf of our client.</p> </div> <div class="applyMethod"> <strong> Apply using the following method:</strong> <input type="image" src="/web/20090826172649im_/http://jobs.guardian.co.uk/images/btnapplycv.gif" name="Apply" id="ApplyEmail" value="btnApply" alt="Apply"/> <input type="hidden" name="JobBoardView" id="JobBoardView" value="true"/> </form> </div> <div id="pdf"> <p class="pdf"> <a href="/web/20090826172649/http://jobs.guardian.co.uk/document/566fd166-69d1-413e-abef-cbb112def9c0.pdf" target="_blank"> Download: Full job description</a> <span>(108K pdf file)</span></p> </div> <div id="logos"> </div> <div id="warnings"> <p> You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on our site please email <a href="http://web.archive.org/web/20090826172649/mailto:jobs.help@guardianunlimited.co.uk"> jobs.help@guardianunlimited.co.uk</a> </p> </div> </div> <div id="refineJob"> <h2 id="first"> More jobs like this</h2> <p> <a href="/web/20090826172649/http://jobs.guardian.co.uk/job/899404/customer-service-agents--customer-service-executives--portsmouth/"> CUSTOMER SERVICE AGENTS / CUSTOMER SERVICE EXECUTIVES – PORTSMOUTH</a> Portsmouth, Hampshire - £6.97 p/h - (£13,596 pro rata)</p> <p> <a href="/web/20090826172649/http://jobs.guardian.co.uk/job/898147/customer-service-team-leaders--call-centre--part-time/"> CUSTOMER SERVICE TEAM LEADERS / CALL CENTRE / PART TIME</a> Portsmouth, Hampshire - £9.97 per hour</p> <p> <a href="/web/20090826172649/http://jobs.guardian.co.uk/job/894140/german-speaking-customer-administrator--customer-service-agent-brighton/"> GERMAN SPEAKING CUSTOMER ADMINISTRATOR / CUSTOMER SERVICE AGENT - 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