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<!DOCTYPE html> <html lang="en"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.twitter.com/forms/signin?ref=password_reset","20140705091554","https://web.archive.org/","web","/_static/", "1404551754"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="Twitter is without a doubt the best way to share and 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media="all" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20140705091554cs_/https://hca.twimg.com/a/1404337078/gazebo/css/blog.css" media="all" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20140705091554cs_/https://hca.twimg.com/a/1404337078/gazebo/css/wysiwyg-content.css" media="all" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20140705091554cs_/https://hca.twimg.com/a/1404337078/gazebo/css/font-awesome.css" media="all" rel="stylesheet" type="text/css"/> <link href="https://web.archive.org/web/20140705091554cs_/https://hca.twimg.com/a/1404337078/stylesheets/less/compiled/help_center.css" media="screen" rel="stylesheet" type="text/css"/> <title>Twitter Help Center </title> </head> <body class="html sidebar-second " dir="ltr"> <div id="page-wrapper"> <nav id="globalnav"> <div class="container"> <div id="site-name"> <a href="/web/20140705091554/https://support.twitter.com/" title="Home"><span class="twitter-bird"></span>Help Center</a> </div> <div class="d-block d-block-menu signed-out profile-menu"> Got an account? <a href="https://web.archive.org/web/20140705091554/https://twitter.com/login?redirect_after_login=https%3A%2F%2Fsupport.twitter.com%2Fforms%2Fsignin%3Fref%3Dpassword_reset">Sign in</a> </div> <div class="locale-switcher dropdown"><a href="#" class="locale-current dropdown-toggle" data-toggle="dropdown">English</a> <ul class="dropdown-menu pull-right locale-options" role="menu"><li class="en" role="menuitem"><a href="" class="language-link active" lang="en">English</a></li> <li class="fr" role="menuitem"><a href="" class="language-link active" lang="fr">Français</a></li> <li class="it" role="menuitem"><a href="" class="language-link active" lang="it">Italiano</a></li> <li class="de" role="menuitem"><a href="" class="language-link active" lang="de">Deutsch</a></li> <li class="es" role="menuitem"><a href="" class="language-link active" lang="es">Español</a></li> 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<li class="zh-tw" role="menuitem"><a href="" class="language-link active" lang="zh-tw">正體中文</a></li> <li class="tr" role="menuitem"><a href="" class="language-link active" lang="tr">Türkçe</a></li> <li class="no" role="menuitem"><a href="" class="language-link active" lang="no">Norsk</a></li> <li class="da" role="menuitem"><a href="" class="language-link active" lang="da">Dansk</a></li> <li class="fi" role="menuitem"><a href="" class="language-link active" lang="fi">Suomi</a></li> <li class="sv" role="menuitem"><a href="" class="language-link active" lang="sv">Svenska</a></li> <li class="pl" role="menuitem"><a href="" class="language-link active" lang="pl">Polski</a></li> <li class="hu" role="menuitem"><a href="" class="language-link active" lang="hu">Magyar</a></li> <li class="ar" role="menuitem"><a href="" class="language-link active" lang="ar">العربية</a></li> <li class="ur" role="menuitem"><a href="" class="language-link active" lang="ur">اردو</a></li> <li class="fa" 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placeholder="Search" type="text"/> </div> </div> <input class="search-form-submit" type="submit" name="op" value="Search"/> <input type="hidden" name="form_id" value="search_block_form"/> </div> </form> </div> </div> </nav> <nav id="subnav"> <div class="container"> <div class="navbar"> <a class="btn btn-navbar collapsed" data-toggle="collapse" data-target=".top-nav-collapse"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </a> <div class="nav-collapse top-nav-collapse"> <div class="navbar-inner"> <div class="d-block d-block-system d-block-menu g-main-menu"> <ul class="menu nav" role="menu"> <li class="first leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/50-welcome-to-twitter" class="cozy">Welcome to Twitter</a></li> <li class="leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/51-me" class="cozy">Me</a></li> <li class="leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/52-notifications" class="cozy">Notifications</a></li> <li class="leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/53-discover" class="cozy">Discover</a></li> <li class="leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/54-mobile-apps" class="cozy">Mobile & Apps</a></li> <li class="last leaf" role="menuitem"><a href="/web/20140705091554/https://support.twitter.com/groups/55-troubleshooting" class="cozy">Troubleshooting</a></li> </ul> </div> </div> </div> </div> <button class="btn-close"><span>×</span></button> </div> </nav> <section id="hero" class="hero-empty"> <div class="hero-wrap-outer"> <div class="container"> <div class="hero-wrap-inner"> </div> </div> </div> </section> <section id="gaz-content"> <div class="container"> <div class="row-fluid"> <article class="content"> <div class="d-block d-block-system g-main"> <header> </header> <form class="form-horizontal help-form" id="signin_form" novalidate> <h1>Request help signing in to your account.</h1> <h2>Don't panic! We can help.</h2> <input id="authenticity_token" name="authenticity_token" type="hidden" value="MWKV4xvsI1dYTq6PhI9uadw87nX5eLhzRpE681O48SM="/> <div id="error_depot"> <span class="error-template email-validate-error help-inline" style="display: none;"> Please enter a valid email. Avoid accented or non-standard characters. </span> <span class="error-template rfc-822-validate-error help-inline" style="display: none;"> Please enter a different email. We do not accept any email address with non-standard characters before the '@' symbol. </span> <span class="error-template required-validate-error help-inline" style="display: none;"> Required field. </span> <span class="error-template disclaimer-validate-error error-block" style="display: none;"> You must acknowledge the above disclaimer. </span> <span class="error-template radio-selection-validate-error error-block" style="display: none;"> Please select one of the above options. </span> <span class="error-template exact-match-validate-error error-block" style="display: none;"> You must enter the exact text above. </span> <span class="error-template required-block-validate-error help-inline" style="display: none;"> This field is required. </span> <span class="help-inline error-template screen-name-validate-error" style="display: none;"> Only use letters, numbers and '_'. </span> <span class="help-inline error-template vine-id-required-validate-error" style="display: none;"> A Vine ID is required when reporting login issues or requesting account deletion. </span> <span class="help-inline error-template vine-id-validate-error" style="display: none;"> Please enter a valid Vine ID. Vine IDs consist of only numbers. </span> <span class="error-template not-own-screen-name-validate-error help-inline" style="display: none;"> You cannot report your own username. </span> <span class="error-template validate-unique-screen-name-error help-inline" style="display: none;"> You have already reported this username. </span> <span class="error-template tweet-url-validate-error help-inline" style="display: none;"> Please enter a direct link to a Tweet. </span> <span class="error-template vine-url-validate-error help-inline" style="display: none;"> Please enter a direct link to a Vine post. </span> <span class="error-template captcha-validate-error help-inline" style="display: none;"> Please try again. </span> <span class="error-template other-text-validate-error help-inline" style="display: none;"> Please provide further details about the private information posted. </span> <span class="error-template length-validate-error help-inline" style="display: none;"> Input text longer than maximum length specified. </span> </div> <div id="main_errors"> <p id="required_error" class="alert alert-error" style="display: none;"> You missed some fields! We've highlighted them for you in red. </p> <p id="user_name_error" class="alert alert-error" style="display: none;"> We couldn't find you using the information you entered. Please try again. </p> <p id="submit_error" class="alert alert-error" style="display: none;"> There was an error preventing ticket submission. Please try again later. </p> <p id="rate_limit_error" class="alert alert-error" style="display: none;"> You have submitted many similar requests. Please come back later if you would like to try again. </p> <p id="rfc_822_error" class="alert alert-error" style="display: none;"> Please enter a different email. </p> <noscript> <div class="alert"> <h4>Javascript is required to properly use this form. Please enable Javascript, and try again.</h4> </div> </noscript> </div> <input id="subject" type="hidden" value="I can't log in"/> <input id="regarding" type="hidden" value="web_login"/> <input id="default_tags" type="hidden" value="web_login"/> <div id="login_verification" class="init-hide"> <div class="control-group "><label class="control-label" for="login_verification_answers"></label><div class="controls"><ul class="options " id="login_verification_answers"><li><p>Are you enrolled in login verification?</p></li><li><label class="radio"><input class="tagify radio-selection-validate" id="login_verification_yes" name="login_verification_answers" type="radio" value="login_verification_yes"/>Yes</label></li><li><label class="radio"><input class=" radio-selection-validate" id="login_verification_no" name="login_verification_answers" type="radio" value="login_verification_no"/>No / Don't know</label></li></ul></div></div> </div> <div id="recognize" class="init-hide"> <div class="control-group "><label class="control-label" for="recognize_answers">Does the form recognize your email address?</label><div class="controls"><ul class="options " id="recognize_answers"><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="Yes, it says it sent me an email at that address." id="recognize_yes_sent" name="recognize_answers" type="radio" value="recognize_yes_sent"/>Yes, it says it sent me an email at that address.</label><ul class="options init-hide recognize_yes_sent" id="recognize_yes_sent_options"><li><p>Please check your spam filters to see if the email could have ended up there.</p></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I checked; I got the email, and I am in my account." id="sent_in" name="recognize_yes_sent_group" type="radio" value="sent_in"/>I checked; I got the email, and I am in my account.</label><ul class="options init-hide sent_in" id="sent_in_options"><li><p>Great! You're done.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I checked; I got the email but the link didn’t work." id="sent_bad_link" name="recognize_yes_sent_group" type="radio" value="sent_bad_link"/>I checked; I got the email but the link didn’t work.</label><ul class="options init-hide sent_bad_link" id="sent_bad_link_options"><li><p>Please <a href="/web/20140705091554/https://support.twitter.com/articles/15365-i-can-t-log-in#cannotlogin" target="_blank">clear your cache and update your browser</a>, then request a password again on the <a href="https://web.archive.org/web/20140705091554/https://twitter.com/account/begin_password_reset" target="_blank">password reset form</a>.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I checked; there was no email." id="pwemail_not_received" name="recognize_yes_sent_group" type="radio" value="pwemail_not_received"/>I checked; there was no email.</label><ul class="options init-hide pwemail_not_received" id="pwemail_not_received_options"><li><p>Please provide more information in the fields below.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I checked; I got the email but it’s listing a username for another account I own." id="other_username" name="recognize_yes_sent_group" type="radio" value="other_username"/>I checked; I got the email but it’s listing a username for another account I own.</label><ul class="options init-hide other_username" id="other_username_options"><li><p>It’s not currently possible to have multiple Twitter accounts tied to the same email address. It looks like the address you entered is tied to a different Twitter account. Please click on the Reset my password button and try entering another address.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I no longer have access to that email address." id="no_access" name="recognize_yes_sent_group" type="radio" value="no_access"/>I no longer have access to that email address.</label><ul class="options init-hide no_access" id="no_access_options"><li><p>Sorry, we can’t help you. We require verification of either the email address and/or mobile number tied to the account in order to access it.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="I know the email address on my account has a typo in it." id="account_typo" name="recognize_yes_sent_group" type="radio" value="account_typo"/>I know the email address on my account has a typo in it.</label><ul class="options init-hide account_typo" id="account_typo_options"><li><p>In the email field, enter the correct email address. We will use this to respond to you.</p></li></ul></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="Yes, but it says I'm locked out." id="recognize_yes_locked" name="recognize_answers" type="radio" value="recognize_yes_locked"/>Yes, but it says I'm locked out.</label><ul class="options init-hide recognize_yes_locked" id="recognize_yes_locked_options"><li><p>Sorry, we can't help you. Please wait an hour for the lock to expire.</p></li><li><p>If the lock has lasted more than one hour, please go to <a href="/web/20140705091554/https://support.twitter.com/articles/63510-i-m-locked-out-after-too-many-login-attempts" target="_blank">this page and follow the troubleshooting steps</a>.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="Yes, but I'm being prompted to enter my mobile number and am having trouble." id="recognize_yes_mobile" name="recognize_answers" type="radio" value="recognize_yes_mobile"/>Yes, but I'm being prompted to enter my mobile number and am having trouble.</label><ul class="options init-hide recognize_yes_mobile" id="recognize_yes_mobile_options"><li><p>Please try entering any mobile number that was ever associated with your account, starting with the “+” sign and country code (U.K.: +447781488126, U.S.: +12125551212, etc)</p></li><li><p>Did it recognize your phone number?</p><ul class="options init-hide recognize_mobile_answers" id="recognize_mobile_answers_options"><li><label class="radio"><input class=" radio-selection-validate" id="recognize_mobile_yes" name="recognize_mobile_answers_group" type="radio" value="recognize_mobile_yes"/>Yes</label><ul class="options init-hide recognize_mobile_yes" id="recognize_mobile_yes_options"><li><p>Great! Check your email for the password reset email. If you’re having trouble accessing the email, refresh this page again and answer the questions.</p></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="No, my phone number is still not recognized." id="pw_phone_block" name="recognize_mobile_answers_group" type="radio" value="pw_phone_block"/>No, my phone number is still not recognized.</label><ul class="options init-hide pw_phone_block" id="pw_phone_block_options"><li><p>Please provide more information in the fields below.</p></li></ul></li></ul></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="No, but I can send Tweets via text message." id="recognizeform_can_tweet" name="recognize_answers" type="radio" value="recognizeform_can_tweet"/>No, but I can send Tweets via text message.</label><ul class="options init-hide recognizeform_can_tweet" id="recognizeform_can_tweet_options"><li><label class="radio"><input class="tagify radio-selection-validate" id="sms_pwreset" name="recognizeform_can_tweet_group" type="radio" value="sms_pwreset"/>I requested a reset pin to my phone and am having trouble.</label><ul class="options init-hide sms_pwreset" id="sms_pwreset_options"><li><p>Please provide more information in the fields below.</p></li></ul></li><li><label class="radio"><input class="tagify radio-selection-validate" id="pwform_can_sms" name="recognizeform_can_tweet_group" type="radio" value="pwform_can_sms"/>My email isn’t recognized, but I can currently use Twitter via text message.</label><ul class="options init-hide pwform_can_sms" id="pwform_can_sms_options"><li><p>Please provide more information in the fields below.</p></li></ul></li></ul></li><li><label class="radio"><input class="tagify serialize-me radio-selection-validate" data-serialized-value="No, it doesn't recognize my email address." id="recognizeform_not_recognized" name="recognize_answers" type="radio" value="recognizeform_not_recognized"/>No, it doesn't recognize my email address.</label><ul class="options init-hide recognizeform_not_recognized" id="recognizeform_not_recognized_options"><li><p>Please try entering in any other email addresses you may have associated with your account on the <a href="https://web.archive.org/web/20140705091554/https://twitter.com/account/begin_password_reset" target="_blank">password reset form</a>. Please only enter in email addresses you currently own.</p></li><li><p>Were any of those email addresses recognized?</p></li><li><label class="radio"><input class="tagify radio-selection-validate" id="other_recognized_yes" name="recognizeform_not_recognized_group" type="radio" value="other_recognized_yes"/>Yes, it says it sent me an email at that address.</label><ul class="options init-hide other_recognized_yes" id="other_recognized_yes_options"><li><p>Check your inbox and spam filters for the email. If you’ve received the email and the link doesn’t work, please <a href="/web/20140705091554/https://support.twitter.com/articles/15365-i-can-t-log-in#cannotlogin" target="_blank">clear your cache, update your browser</a> and request a new email on the <a href="https://web.archive.org/web/20140705091554/https://twitter.com/account/begin_password_reset" target="_blank">password reset form</a>.</p></li></ul></li><li><label class="radio"><input class="tagify radio-selection-validate" id="pwform_email_trouble2" name="recognizeform_not_recognized_group" type="radio" value="pwform_email_trouble2"/>No, my email address is still not recognized.</label><ul class="options init-hide pwform_email_trouble2" id="pwform_email_trouble2_options"><li><p>You can refresh the page and try other email addresses you currently own and can access. If you’ve used your account over SMS you can also try to reset your password on the SMS password reset form. Instructions <a href="/web/20140705091554/https://support.twitter.com/articles/14663#SMSreset" target="_blank">here</a>. 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