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Freshdesk Omni: Omnichannel, AI-Powered Support and Chat Software - Freshworks
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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshdesk/omni/demo-request/" aria-label="Get a demo">Get a demo<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div display="flex" width="100%" visibility="visible" class="sc-ace17a57-0 sc-f89231e9-0 coxUKQ"><div width="100%" height="auto" class="sc-6293d692-0 feihzU"><div cursor="pointer" height="100%" class="sc-6293d692-0 cnNtCO"><div id="wistia-video-682" cursor="pointer" class="sc-6293d692-0 sc-c85f0119-2 gqDONi bqhcKu wistia_embed wistia_async_i6hfabgvca popover=true popoverPreventScroll=true videoFoam=true" width="100%"></div><div height="100%" transform="translate(0%, -100%)" class="sc-ace17a57-0 hfASzX"></div><div display="flex" visibility="hidden" width="30px" height="30px" transform="translate(-50%, -50%)" class="sc-ace17a57-0 jcTRBX"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="15px" viewBox="-2 0 24 24" fill="#fff" stroke="#fff" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polygon points="5 3 19 12 5 21 5 3"></polygon></svg></div></div></div></div></div></div></div></section><section id="fwcustomerservicesuitetrustbarrevampbrand" data-target-id="fwcustomerservicesuitetrustbarrevampbrand" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div width="100%" class="sc-6293d692-0 kHZKxH"><div class="sc-6293d692-0 cesBpT"><span class="sc-b323b31-0 hhMXhW">Trusted by 72,000+ businesses worldwide</span></div><div height="50px" class="sc-6293d692-0 gCnXgh"><div class="sc-6293d692-0 sc-5eea9d3a-1 hiKbrZ ivEcmE"></div></div></div></div></section><section id="fwcustomerservicesuiteinpagenav" data-target-id="fwcustomerservicesuiteinpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-69f00ede-0 fBKdRX dlOyIb"><div class="sc-ace17a57-0 sc-69f00ede-1 cfLoyf gNZzjJ"></div><ul class="sc-ace17a57-0 sc-69f00ede-2 iTgLYZ dkANRU"><li id="1gMO7jkPNOJFbSER4MsBJS" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="5LCNUQRm9jDznmIp35SaSU" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Freddy AI</a></li><li id="3TfxIJmtcOOHWV463rUDbg" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capabilities</a></li><li id="4xjhsM88OjfdUyq9yqeGYS" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integrations</a></li><li id="1d6CMxFldoMSh4hAGyr1IP" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Testimonials</a></li></ul></div></div></section><section id="fwcustomerservicesuiteheading1" data-target-id="fwcustomerservicesuiteheading1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">Take a fresh approach to customer service</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Save time and effort with game-changing AI, the broadest channel coverage, and full customer context—all in a unified workspace. Next stop, unbeatable ROI.</p></div></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained1" data-target-id="fwcustomerservicesuiteswitchbackcontained1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">EASY AND FLEXIBLE</span><h2 class="sc-4555ca6a-0 eYkskr">Start fast and think big</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F5995fa8db2b0f821%2Foriginal%2FSwitchback-01_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained2" data-target-id="fwcustomerservicesuiteswitchbackcontained2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">OMNICHANNEL CUSTOMER SERVICE</span><h2 class="sc-4555ca6a-0 eYkskr">Meet your customers wherever they are</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Drive personalized engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F224853dc3e422a4b%2Foriginal%2FSwitchback-02_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained3" data-target-id="fwcustomerservicesuiteswitchbackcontained3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">AI AGENTS</span><h2 class="sc-4555ca6a-0 eYkskr">Solve customer issues at scale</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css 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cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshdesk-omni/freddy-ai-agent/" aria-label="Learn more">Learn more<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F490e763ffecae695%2Foriginal%2FSwitchback-03.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained4" data-target-id="fwcustomerservicesuiteswitchbackcontained4" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gqcuUu"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">EFFICIENT SUPPORT AGENTS</span><h2 class="sc-4555ca6a-0 eYkskr">Turn every agent into a star performer</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F3ba1b1a9c4f8f1ce%2Foriginal%2FSwitchback-04.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteswitchbackcontained5" data-target-id="fwcustomerservicesuiteswitchbackcontained5" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">ACTIONABLE INSIGHTS</span><h2 class="sc-4555ca6a-0 eYkskr">Help leaders make the right decisions</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Empower leaders and admins with AI-driven insights and personalized dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.</p></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271416%27%20height=%271416%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F73c8a37c6b73d5ed%2Foriginal%2FSwitchback-05.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteheading2" data-target-id="fwcustomerservicesuiteheading2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 edaKkl"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 eowvwi">FREDDY AI</span><h2 class="sc-4555ca6a-0 eYkskr">AI designed for customer experience</h2><div font-size="18" class="sc-ace17a57-0 la-DdqW"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freddy is your 24/7 assistant for automating support, supercharging productivity, and tracking detailed performance. Our AI capabilities are native to our platform, comprehensive, and trained to address customer service use cases.</p><style data-emotion="css 14jdwbu">.css-14jdwbu{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-14jdwbu:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-14jdwbu:hover{background-color:transparent;}}.css-14jdwbu.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-14jdwbu:focus{outline:2px solid;}.css-14jdwbu:hover{cursor:pointer;}</style><style data-emotion="css 1p2np9o">.css-1p2np9o{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:5px 15px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;border:1px solid rgba(133, 18, 224, 0.5);color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;border-color:#8512E0;}.css-1p2np9o::-moz-focus-inner{border-style:none;}.css-1p2np9o.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-1p2np9o{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-1p2np9o:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);border:1px solid #8512E0;}@media (hover: none){.css-1p2np9o:hover{background-color:transparent;}}.css-1p2np9o.Mui-disabled{color:rgba(0, 0, 0, 0.26);border:1px solid rgba(0, 0, 0, 0.12);}.css-1p2np9o:focus{outline:2px solid;}.css-1p2np9o:hover{cursor:pointer;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium MuiButton-root MuiButton-outlined MuiButton-outlinedPrimary MuiButton-sizeMedium MuiButton-outlinedSizeMedium sc-605460f-0 sc-605460f-1 jBakfv boKbzG sc-6765088b-0 dtUQAp css-1p2np9o" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshdesk/omni/freddy-ai-automation/" aria-label="Meet Freddy AI">Meet Freddy AI</a></div></div></div></div></div></section><section id="fwcustomerservicesuitecardgrid" data-target-id="fwcustomerservicesuitecardgrid" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gnVQtl"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 eowvwi">POWERFUL CAPABILITIES</span><h2 class="sc-4555ca6a-0 eYkskr">A complete solution for customer service teams</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of capabilities enhanced with AI.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css oqhls0">.css-oqhls0{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service-suite/product-updates/" aria-label="See what’s new">See what’s new<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div class="sc-ace17a57-0 sc-d825397a-0 chqiHG hoZKIt"><a href="https://www.freshworks.com/freshdesk/omni/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Omnichannel solution</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Engage customers wherever they are, including email, text, social, and other channels.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/advanced-ticketing/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Advanced ticketing</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Resolve customer issues faster with robust ticketing supported by AI and automation.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/self-service/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Self-service</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Resolve customer queries 24/7 with personalized support from AI agents across channels.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/agent-workspace/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Unified agent workspace</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Bring data, tools, and processes together for maximum efficiency and convenience.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/freddy-ai-automation/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">AI and automation</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Collaboration</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Work together easily with communication, information, and automation all in one place.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/insights-analytics/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Intelligent insights and analytics</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Stay ahead of emerging issues with proactive, AI-driven insights and next steps.</p></div></div></a><a href="https://www.freshworks.com/freshdesk/omni/streamline-admin/" text-decoration="none" class="sc-ace17a57-0 sc-99ac912-1 gOnDqr jVrYkf"><div width="342px" height="100%" class="sc-ace17a57-0 sc-99ac912-0 kvKJOs fxDmpz"><div width="0%" height="" class="sc-6293d692-0 sc-c656b9a2-0 knQNYc bOhPZo"></div><div class="sc-ace17a57-0 sc-ac4f0066-1 lecakm kJnlA-D"><div class="sc-ace17a57-0 kxOgEH"></div><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Streamlined admin</h3><p height="auto" class="sc-5159831f-0 sc-ac4f0066-3 htPTCC hJGZOL">Take the pressure off admins with AI, workflow automation, and easy customizations.</p></div></div></a></div></div></div></section><section id="fwcustomerservicesuiteintegrationswitchback" data-target-id="fwcustomerservicesuiteintegrationswitchback" width="100%" class="sc-ace17a57-0 sc-fe753677-1 eghAkD"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 dYGbYj"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 eowvwi">PLAYS WELL WITH OTHERS</span><h2 class="sc-4555ca6a-0 eYkskr">Out-of-the-box integrations</h2><div font-size="18" class="sc-ace17a57-0 cEkDaJ"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.</p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css oqhls0">.css-oqhls0{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/customer-service-suite/integrations/" aria-label="View integrations">View integrations<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div><div width="100%" aria-hidden="false" class="sc-6293d692-0 kkPXvL"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 dbjYnL"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%271794%27%20height=%271196%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=1920&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=3840&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F727388307529e126%2Foriginal%2FIntegration_2x.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuitetestimonial" data-target-id="fwcustomerservicesuitetestimonial" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eKOIAF"><div class="sc-6293d692-0 iwlGdC"><div class="sc-ace17a57-0 fHDANn"><div class="sc-ace17a57-0 cuxKJz"><h2 class="sc-4555ca6a-0 eYkskr">What our customers are saying</h2></div></div></div><div class="sc-6293d692-0 kkHFqI"><div width="calc(300% + 128px)" transform="translateX(-0px)" class="sc-ace17a57-0 eOPVrX"><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-0"><div cursor="pointer" class="sc-ace17a57-0 sc-ebd98805-0 ctEcaZ fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-0"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F357903b8adccd280%2Foriginal%2FBluenile-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-0"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Mike Hopkins</span><span class="sc-b323b31-0 hVJReL">Senior VP, Sales and Service, Blue Nile</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 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none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 dLUhBp kemQmI sc-6765088b-0 dtUQAp css-oqhls0" tabindex="0" rel="" target="" href="https://www.freshworks.com/customers/stories/blue-nile/" aria-label="Read customer story">Read customer story<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-1"><div cursor="pointer" class="sc-ace17a57-0 sc-ebd98805-0 rmVam fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-1"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1bd608cf948ff127%2Foriginal%2FPickyourtrail-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-1"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Krishnamoorthy Venkatakrishnan</span><span class="sc-b323b31-0 hVJReL">Manager, Customer Experience</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-1vrt8wo:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-1vrt8wo:hover{background-color:transparent;}}.css-1vrt8wo.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-1vrt8wo:focus{outline:2px solid;}.css-1vrt8wo:hover{cursor:pointer;}.css-1vrt8wo:hover{color:#5B00CC;}</style><style data-emotion="css 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height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-6293d692-0 eESFVN custom-class-testimonial-2"><div cursor="pointer" class="sc-ace17a57-0 sc-ebd98805-0 kXYozN fkXbVo"><div height="max-content" width="100%" class="sc-6293d692-0 WJKkH custom-class-testimonial-card-image-2"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27200%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=640&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F784e4d6fed723e03%2Foriginal%2FPhonepe-logo-400x400.webp&w=640&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-position:top" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 frCnZh custom-class-testimonial-card-content-2"><div font-size="24" class="sc-b323b31-0 kQWUVs"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.</p></div><div class="sc-ace17a57-0 cVmQEU"><span class="sc-b323b31-0 hVJReL">Vishal Gupta</span><span class="sc-b323b31-0 hVJReL">CEO, PhonePe Insurance, PhonePe</span></div><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 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class="sc-ace17a57-0 dIBfDT"><div class="sc-ace17a57-0 fsviWL"><h2 class="sc-4555ca6a-0 eYkskr">The experts have spoken</h2></div></div><div width="345px" class="sc-ace17a57-0 cSbMvy"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 didbeT"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27164%27%20height=%27164%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32f06978342794b%2Fwebimage-G1-Leader-2024.jpg&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32f06978342794b%2Fwebimage-G1-Leader-2024.jpg&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F32f06978342794b%2Fwebimage-G1-Leader-2024.jpg&w=384&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55d07509368ca661%2Fwebimage-TrustRadius-BestFeatureSet-2023.jpg&w=384&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div><div width="fit-content" 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=256&q=75 1x, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=384&q=75 2x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F7b7788012c0d241%2Foriginal%2Fbest-of-price-winter-2023-tr.webp&w=384&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fwcustomerservicesuiteaccordion" data-target-id="fwcustomerservicesuiteaccordion" width="100%" class="sc-ace17a57-0 sc-fe753677-1 fSmnUk"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 fxMpzw"><div class="sc-ace17a57-0 eHGKQa"><h2 class="sc-4555ca6a-0 sc-e0ef8605-1 eYkskr jZopVn">FAQs</h2><div font-size="18" font-weight="regular" class="sc-ace17a57-0 bNSdPe"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Find answers to common questions about Freshdesk Omni, the AI-powered, omnichannel customer service software.</p></div></div><div class="sc-6293d692-0 sc-e0ef8605-0 eNMhGa"><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What is Freshdesk Omni?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshdesk Omni (formerly Freshworks Customer Service Suite) is an easy-to-use, AI-powered support solution that unifies customer engagement across channels on a single platform. Freshdesk Omni brings everything businesses need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni improve customer service?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshdesk Omni (formerly Freshworks Customer Service Suite) enables seamless customer support experiences across multiple channels (web, portal, SMS, social media, and email). Customers can interact with live agents or Freddy AI Agents, with all conversations maintained in a unified thread. This ensures consistent, personalized, and accurate support for customers.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni boost employee productivity?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Agents become hyper-efficient with Freshdesk Omni's unified workspace that brings all customer interactions into a single view. This means agents spend less time searching for information across disjointed tools and more time resolving customer queries. Freshdesk Omni is also intuitive and easy to use, helping agents ramp up quicker with minimal training. <!-- -->Freddy AI Copilot enhances agent performance with real-time coaching, enabling faster resolutions and superior customer support at scale.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What is the difference between Freshdesk Omni and Customer Service Suite?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshdesk Omni is the new name for what was formerly known as Freshworks Customer Service Suite (CSS). While the Freshdesk Omni name and branding are new, they build on a strong foundation of our existing powerful Freshdesk and Freshchat capabilities. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Are Freshdesk Omni and Customer Service Suite different products? </h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">They are the same product. Freshworks Customer Service Suite has been rebranded as Freshdesk Omni.<!-- --> Freshdesk Omni is a conversations-first, AI-powered customer support solution. It brings everything companies need to quickly solve customer issues, supercharge agent productivity, and provide proactive insights to managers and leaders in one place. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div><div class="sc-6293d692-0 eNMhGa"><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">What are the benefits of Freshdesk Omni for support teams?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">With Freshdesk Omni, support teams can deliver exceptional customer service. The modern, easy-to-use interface and AI-powered coaching enable agents to resolve customer issues faster, boosting team productivity. With 360-degree customer view, advanced ticketing, automated routing, and support for 40+ languages, teams can provide consistent, global support. This means improved support metrics like higher interactions per hour, lower average handle time (AHT), and higher first contact resolution (FCR).</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshdesk Omni make managers more effective?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshdesk Omni (formerly Freshworks Customer Service Suite) empowers managers with AI-powered insights and customized dashboards to effortlessly spot trends, assess performance, and make quicker, smarter business decisions. Managers and leaders can continually analyze performance data, surface key issues that need attention, and take the next best actions based on Freddy’s suggestions. </p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Can Freshdesk Omni be customized to fit my business needs?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Yes, Freshdesk Omni is highly customizable and is being used by businesses of all sizes. Users can tailor workflows, build and deploy AI-powered chatbots, and integrate with more than 1,000 apps to suit specific business requirements, ensuring a comprehensive omnichannel support strategy.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">Is Freshdesk Omni suitable for small businesses?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Yes, Freshdesk Omni is custom-built for growing businesses. It is quick to deploy, easy to use, and simple to manage without technical expertise. With features like advanced ticketing, automation, Freddy AI Copilot, and Freddy AI Insights, small businesses can deliver efficient customer support while keeping costs manageable. Plus, you can start with the features you need today and expand as your business grows.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div><div cursor="pointer" tabindex="0" class="sc-ace17a57-0 dBfYUv"><div class="sc-6293d692-0 eNMhGa"><h3 letter-spacing="0" class="sc-4555ca6a-0 byXbug">How does Freshworks ensure data security and compliance for Freshdesk Omni?</h3><div class="sc-b323b31-0 sc-ac0d654d-1 iiZLwa khgtwj"><p class="sc-5159831f-0 sc-ecebe266-2 tSOdx gNWHrD">Freshworks employs advanced security measures, including data encryption, regular audits, and compliance with global standards such as GDPR, to ensure customer data is always protected across all channels. Our servers are hosted in world-class data centers, and we ensure that our application is always up to date with the latest security patches.</p></div></div><span class="sc-6293d692-0 sc-ac0d654d-0 eNMhGa dbsZHm"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"></line><line x1="5" y1="12" x2="19" y2="12"></line></svg></span></div></div></div></div></div></section><section id="fwcustomerservicesuiteconversionpanel" data-target-id="fwcustomerservicesuiteconversionpanel" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 sc-6dff0bde-2 LUPIn cGhzWv"><div class="sc-ace17a57-0 gYXjhF"><span class="sc-b323b31-0 eowvwi">Freshdesk Omni</span><h2 class="sc-4555ca6a-0 eYkskr">Take a fresh approach to customer service</h2><div 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