Our values | Veterans Affairs Canada

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<p>Support to families of a deceased Veteran or a member of the CAF or RCMP.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/financial-programs-and-services/prisoner-war-benefits" title="Compensation for eligible former prisoners of war." role="menuitem" data-drupal-link-system-path="node/64942">Prisoner of War benefits</a> <p>Compensation for eligible former prisoners of war.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Support for your income, help making ends meet, and emergency funding." role="menuitem" data-drupal-link-system-path="<front>">Financial – More</a> <p>Support for your income, help making ends meet, and emergency funding.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="family" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="family" aria-expanded="false">Family</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/families-and-caregivers" class="menu-type menu-header h2">Families and caregivers - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Benefits and services for family, including survivors and caregivers.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/families-and-caregivers/health-programs-and-services">Health programs and services</a> <p>How to access health and mental health services.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/families-and-caregivers/financial-programs-and-services" title="Support for your income and other financial programs and services." role="menuitem" data-drupal-link-system-path="node/64946">Financial programs and services</a> <p>Support for your income and other financial programs and services.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/families-and-caregivers/education-and-jobs" title="Prepare for post-service life, training and education, and finding a job." role="menuitem" data-drupal-link-system-path="node/64947">Education and jobs</a> <p>Prepare for post-service life, training and education, and finding a job.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/families-and-caregivers/housing-and-home-life" title="Help at home and support for caregivers." role="menuitem" data-drupal-link-system-path="node/64948">Housing and home life</a> <p>Help at home and support for caregivers.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/families-and-caregivers/death-and-bereavement" title="Support to families of a deceased Veteran or a member of the CAF or RCMP." role="menuitem" data-drupal-link-system-path="node/64949">Death and bereavement</a> <p>Support to families of a deceased Veteran or a member of the CAF or RCMP.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Benefits and services for family, including survivors and caregivers." role="menuitem" data-drupal-link-system-path="<front>">Family – More</a> <p>Benefits and services for family, including survivors and caregivers.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="education-and-jobs" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="education-and-jobs" aria-expanded="false">Education and jobs</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/education-and-jobs" class="menu-type menu-header h2">Education and jobs - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Prepare for post-service life, training and education, and finding a job.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/education-and-jobs/find-new-job">Find a new job</a> <p>Helping Veterans find jobs. Helping employers find Veterans.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/education-and-jobs/prepare-release" title="Learn about services and benefits to help you and your family as you leave the military." role="menuitem" data-drupal-link-system-path="node/64954">Prepare to release</a> <p>Learn about services and benefits to help you and your family as you leave the military.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/education-and-jobs/go-back-school" title="Support for education, training and their related financial costs." role="menuitem" data-drupal-link-system-path="node/64955">Go back to school</a> <p>Support for education, training and their related financial costs.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Prepare for post-service life, training and education, and finding a job." role="menuitem" data-drupal-link-system-path="<front>">Education and jobs – More</a> <p>Prepare for post-service life, training and education, and finding a job.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="housing-and-home-life" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="housing-and-home-life" aria-expanded="false">Housing and home life</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/housing-and-home-life" class="menu-type menu-header h2">Housing and home life - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Getting help at home, assistance with at-risk housing situations, and long-term care.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/housing-and-home-life/help-home">Help at home</a> <p>Get help to remain independent and self-sufficient in your home and your community.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/housing-and-home-life/risk-housing-situation" title="Get help if your current economic or housing situation is unstable." role="menuitem" data-drupal-link-system-path="node/64958">At-risk Housing Situation</a> <p>Get help if your current economic or housing situation is unstable.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/housing-and-home-life/long-term-care" title="Financial support for the costs of long-term care." role="menuitem" data-drupal-link-system-path="node/78112">Long-term care</a> <p>Financial support for the costs of long-term care.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Getting help at home, assistance with at-risk housing situations, and long-term care." role="menuitem" data-drupal-link-system-path="<front>">Housing and home life – More</a> <p>Getting help at home, assistance with at-risk housing situations, and long-term care.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="rcmp" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="rcmp" aria-expanded="false">RCMP</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/royal-canadian-mounted-police-rcmp" class="menu-type menu-header h2">Royal Canadian Mounted Police (RCMP) - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Options available to you as a member or former member of the Royal Canadian Mounted Police.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/royal-canadian-mounted-police-rcmp/disability-pension-programs-and-services">Disability pension programs and services</a> <p>Financial payments provided for a service-related illness or injury.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/royal-canadian-mounted-police-rcmp/medical-costs" title="Get help paying for healthcare services and expenses related to your health needs." role="menuitem" data-drupal-link-system-path="node/64964">Medical costs</a> <p>Get help paying for healthcare services and expenses related to your health needs.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/royal-canadian-mounted-police-rcmp/talk-professional-now" title="Financial payments provided for a service-related illness or injury." role="menuitem" data-drupal-link-system-path="node/77971">Talk to a professional now</a> <p>Financial payments provided for a service-related illness or injury.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/royal-canadian-mounted-police-rcmp/talk-someone-who-can-relate" title="There are peer support networks for members or Veterans of the CAF or the RCMP living with an operational stress injury (OSI)." role="menuitem" data-drupal-link-system-path="node/77972">Talk to someone who can relate</a> <p>There are peer support networks for members or Veterans of the CAF or the RCMP living with an operational stress injury (OSI).</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/royal-canadian-mounted-police-rcmp/you-and-your-family" title="Services for you and your family when you leave the RCMP." role="menuitem" data-drupal-link-system-path="node/64965">You and your family</a> <p>Services for you and your family when you leave the RCMP.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/royal-canadian-mounted-police-rcmp/you-and-your-family/transition-interview" title="Leaving the RCMP can be a big change for you and your family. Schedule a transition interview to learn how we can help." role="menuitem" data-drupal-link-system-path="node/77970">Transition interview</a> <p>Leaving the RCMP can be a big change for you and your family. Schedule a transition interview to learn how we can help.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Options available to you as a member or former member of the Royal Canadian Mounted Police." role="menuitem" data-drupal-link-system-path="<front>">RCMP – More</a> <p>Options available to you as a member or former member of the Royal Canadian Mounted Police.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="remembrance" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="remembrance" aria-expanded="false">Remembrance</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/remembrance" class="menu-type menu-header h2">Remembrance - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Veterans want Canadians to understand the price of freedom. They are passing the torch to the people of Canada, so the memory of their sacrifices will continue, and the values they fought for will live on in all of us.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/remembrance/wars-and-conflicts">Wars and conflicts</a> <p>A closer look at Canada's military history from the South African War to the present.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/people-and-stories" title="Learn the stories of soldiers, Veterans, volunteers, and others who have served Canada." role="menuitem" data-drupal-link-system-path="node/60183">People and stories</a> <p>Learn the stories of soldiers, Veterans, volunteers, and others who have served Canada.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/classroom" title="Resources, lesson plans, and activities for the classroom." role="menuitem" data-drupal-link-system-path="node/60171">Classroom materials</a> <p>Resources, lesson plans, and activities for the classroom.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/commemorative-events" title="Upcoming events that commemorate the sacrifices of Canadian Veterans." role="menuitem" data-drupal-link-system-path="node/79071">Commemorative events</a> <p>Upcoming events that commemorate the sacrifices of Canadian Veterans.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/medals-decorations" title="Medals and other decorations that honour Canadians who have served." role="menuitem" data-drupal-link-system-path="node/60187">Medals</a> <p>Medals and other decorations that honour Canadians who have served.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/memorials" title="Memorials and war cemeteries in Canada and around the world that honour Canadians who have served." role="menuitem" data-drupal-link-system-path="node/60159">Memorials</a> <p>Memorials and war cemeteries in Canada and around the world that honour Canadians who have served.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/commemorative-events/commemorative-partnership" title="Funding for projects that recognize traditional and modern-day Canadian Veterans and those who died in service." role="menuitem" data-drupal-link-system-path="node/79072">Funding Programs</a> <p>Funding for projects that recognize traditional and modern-day Canadian Veterans and those who died in service.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/memorials/canadian-virtual-war-memorial" title="The Canadian Virtual War Memorial is a registry of Canadians who died in service to our country." role="menuitem" data-drupal-link-system-path="node/79073">Search for family and friends who died in service</a> <p>The Canadian Virtual War Memorial is a registry of Canadians who died in service to our country.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/remembrance/people-and-stories/heroes-remember" title="Explore our collection of Heroes Remember interviews to hear personal stories from those who were there." role="menuitem" data-drupal-link-system-path="node/79074">Video interviews</a> <p>Explore our collection of Heroes Remember interviews to hear personal stories from those who were there.</p> <li role="presentation" class="col-sm-6 h3"> <a href="https://library-archives.canada.ca/eng/services/public/access-information-privacy/Pages/access-information-privacy.aspx" title="Those who wish to access military service records must do so through Library and Archives Canada." role="menuitem">How to find service records</a> <p>Those who wish to access military service records must do so through Library and Archives Canada.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" role="menuitem" data-drupal-link-system-path="<front>">Remembrance – More</a> <p></p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="veterans-rights" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="veterans-rights" aria-expanded="false">Veterans' rights</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/veterans-rights" class="menu-type menu-header h2">Veterans' rights - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p></p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/veterans-rights/how-appeal">How to appeal</a> <p>Independent assistance if you are not satisfied with a decision made by the Department.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/veterans-rights/veterans-bill-rights" title="An expression of the rights Veterans have long identified as important." role="menuitem" data-drupal-link-system-path="node/65037">Veterans Bill of Rights</a> <p>An expression of the rights Veterans have long identified as important.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/veterans-rights/access-information-and-privacy" title="Processes requests under the Access to Information Act and the Privacy Act." role="menuitem" data-drupal-link-system-path="node/65038">Access to Information and Privacy</a> <p>Processes requests under the Access to Information Act and the Privacy Act.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/veterans-rights/ethical-issues-and-concerns" title="What to do if you believe that a public servant has violated the Values and Ethics Code." role="menuitem" data-drupal-link-system-path="node/65039">Ethical issues and concerns</a> <p>What to do if you believe that a public servant has violated the Values and Ethics Code.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.ombudsman-veterans.gc.ca" title="Works toward ensuring that Canada's Veterans and their families are recognized and supported in a fair, accessible, and timely manne" role="menuitem">Veterans Ombudsman</a> <p>Works toward ensuring that Canada's Veterans and their families are recognized and supported in a fair, accessible, and timely manne</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" role="menuitem" data-drupal-link-system-path="<front>">Veterans' rights – More</a> <p></p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" class="level0"> <a href="/en/about-vac/resources/forms" role="menuitem" data-drupal-link-system-path="node/60637">Forms</a> <li role="presentation" id="about-vac" class="slflnk expanded active level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="about-vac" aria-expanded="false">About VAC</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown active col-md-12"> <a role="menuitem" href="/en/about-vac" class="menu-type menu-header h2">About VAC - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>What we do, who we are, news releases, legislation and research</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/about-vac/who-we-are">Who we are</a> <p>Departmental officials and the organizational structure.</p> <li role="presentation" class="active col-sm-6 h3"> <a href="/en/about-vac/our-values" title="A closer look at the core values that guide our business approach for the delivery of programs and services to our clients and stakeholders." role="menuitem" data-drupal-link-system-path="node/64971" class="is-active">Our values</a> <p>A closer look at the core values that guide our business approach for the delivery of programs and services to our clients and stakeholders.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/public-engagement" title="To seek consultation on issues of importance to Veterans and their families." role="menuitem" data-drupal-link-system-path="node/64976">Public engagement</a> <p>To seek consultation on issues of importance to Veterans and their families.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/resources" title="Additional information and tools related to services and benefits from the Department." role="menuitem" data-drupal-link-system-path="node/64973">Resources</a> <p>Additional information and tools related to services and benefits from the Department.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/research" title="Access to the Research directorate and information about funding." role="menuitem" data-drupal-link-system-path="node/64975">Research</a> <p>Access to the Research directorate and information about funding.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/reports-policies-and-legislation" title="Find reports, legislation and policies for departmental programs and services." role="menuitem" data-drupal-link-system-path="node/64987">Reports, policies and legislation</a> <p>Find reports, legislation and policies for departmental programs and services.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/jobs-veterans-affairs-canada" title="Join our mission to serve those who have served. Explore open jobs at Veterans Affairs Canada." role="menuitem" data-drupal-link-system-path="node/65071">Jobs at Veterans Affairs Canada</a> <p>Join our mission to serve those who have served. Explore open jobs at Veterans Affairs Canada.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/about-vac/terms-and-conditions" title="Summarizes the privacy policy and practices used on the website." role="menuitem" data-drupal-link-system-path="node/65070">Terms and conditions</a> <p>Summarizes the privacy policy and practices used on the website.</p> <li role="presentation" class="slflnk expanded active level0 dropdown col-md-12"> <a href="/en" title="What we do, who we are, news releases, legislation and research" role="menuitem" data-drupal-link-system-path="<front>">About VAC – More</a> <p>What we do, who we are, news releases, legislation and research</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="news-and-media" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="news-and-media" aria-expanded="false">News and media</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/news-and-media" class="menu-type menu-header h2">News and media - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Media relations contact, news releases, articles, backgrounders, facts and figures.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/news-and-media/public-notices">Public notices</a> <p>Information and alerts related to Veterans Affairs Canada programs or services, including service disruptions, litigation notices and other time-sensitive issues.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/services-and-benefits-videos" title="Rehabilitation services can improve your health and help you adjust to life at home, in your community or at work." role="menuitem" data-drupal-link-system-path="node/79143">Services and Benefits videos</a> <p>Rehabilitation services can improve your health and help you adjust to life at home, in your community or at work.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/submit-access-information-and-privacy-atip-requests" title="Make requests under the Access to Information Act and the Privacy Act." role="menuitem" data-drupal-link-system-path="node/65072">Submit Access to Information and Privacy (ATIP) requests</a> <p>Make requests under the Access to Information Act and the Privacy Act.</p> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.canada.ca/en/news/advanced-news-search/news-results.html?_=1497023592283&typ=newsreleases&dprtmnt=veteransaffairscanada&start=&end=" title="News Releases are used to give details about an announcement, event or key milestone." role="menuitem">News releases</a> <p>News Releases are used to give details about an announcement, event or key milestone.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.canada.ca/en/news/advanced-news-search/news-results.html?_=1497023539392&typ=backgrounders&dprtmnt=veteransaffairscanada&start=&end=" title="Backgrounders provide background or context information on a topic of interest." role="menuitem">Backgrounders</a> <p>Backgrounders provide background or context information on a topic of interest.</p> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.canada.ca/en/news/advanced-news-search/news-results.html?_=1497023567687&typ=mediaadvisories&dprtmnt=veteransaffairscanada&start=&end=" title="Media Advisories are used to inform media of an upcoming event, giving details of who, what, when, where, and why." role="menuitem">Media advisories</a> <p>Media Advisories are used to inform media of an upcoming event, giving details of who, what, when, where, and why.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/media-kits" title="Information packages for media." role="menuitem" data-drupal-link-system-path="node/60206">Media kits</a> <p>Information packages for media.</p> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.canada.ca/en/news/advanced-news-search/news-results.html?_=1622657048512&dprtmnt=veteransaffairscanada&start=&end=" title="A statement replaces a news release if there will not be an event." role="menuitem">Statements</a> <p>A statement replaces a news release if there will not be an event.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/articles-veterans-and-families" title="Discover articles about Veterans and their journey from service to civilian life, and of the people or organizations who support them." role="menuitem" data-drupal-link-system-path="node/535">Articles for Veterans and families</a> <p>Discover articles about Veterans and their journey from service to civilian life, and of the people or organizations who support them.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/salute" title="Salute! is now a monthly e-newsletter." role="menuitem" data-drupal-link-system-path="node/60203">Salute!</a> <p>Salute! is now a monthly e-newsletter.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/facts-and-figures" title="Current and forecasted statistics about Veterans and other clients of Veterans Affairs Canada." role="menuitem" data-drupal-link-system-path="node/59340">Facts and Figures</a> <p>Current and forecasted statistics about Veterans and other clients of Veterans Affairs Canada.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/news-and-media/infographics" title="Visual representations presented in a straightforward and engaging manner." role="menuitem" data-drupal-link-system-path="node/60169">Infographics</a> <p>Visual representations presented in a straightforward and engaging manner.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="https://www.canada.ca/en/news/archive-search/news-results.html?_=1497023342709&dprtmnt=veteransaffairscanada&start=&end=" title="Search for all archived news products from 2015 and earlier." role="menuitem">Search for archived news articles</a> <p>Search for all archived news products from 2015 and earlier.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Media relations contact, news releases, articles, backgrounders, facts and figures." role="menuitem" data-drupal-link-system-path="<front>">News and media – More</a> <p>Media relations contact, news releases, articles, backgrounders, facts and figures.</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> <li role="presentation" id="contact-us" class="slflnk expanded level0"> <a role="menuitem" href="/en" tabindex="-1" aria-haspopup="true" aria-controls="contact-us" aria-expanded="false">Contact us</a> <ul class="row" role="menu" aria-orientation="vertical"> <li role="presentation" class="expanded dropdown col-md-12"> <a role="menuitem" href="/en/contact-us" class="menu-type menu-header h2">Contact us - Main page <span class="expicon glyphicon glyphicon-chevron-right"></span></a> <p>Call toll-free 1-866-522-2122 - Monday to Friday 8:30 to 4:30, local time</p> <hr style="margin-top: 12px !important;" class="col-md-12"> <li role="presentation" class="col-sm-6 h3"> <a role="menuitem" href="/en/contact-us/emergency">Is this an emergency?</a> <p>Mental health, financial, homeless, and family issues.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/contact-us/my-vac-account" title="A simple and secure way to do business online." role="menuitem" data-drupal-link-system-path="node/60275">My VAC Account</a> <p>A simple and secure way to do business online.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/contact-us/talk-mental-health-professional" title="The VAC Assistance Service provides free and confidential psychological support that is available 24 hours a day, 365 days a year." role="menuitem" data-drupal-link-system-path="node/59862">Talk to a mental health professional</a> <p>The VAC Assistance Service provides free and confidential psychological support that is available 24 hours a day, 365 days a year.</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/contact-us#office" title="Area Offices, CAF Transition Centres, Bureau of Pensions Advocates and Service Canada Centres." role="menuitem" data-drupal-link-system-path="node/3068">Find a location nearest you</a> <p>Area Offices, CAF Transition Centres, Bureau of Pensions Advocates and Service Canada Centres.</p> </li> <li role="separator" class="col-md-12 clearfix"> <hr class="col-md-12"> </li> <li role="presentation" class="col-sm-6 h3"> <a href="/en/contact-us#other" title="Services and Benefits, ATIP, BPAs, Media relations, Learning resources, Outsite of Canada?" role="menuitem" data-drupal-link-system-path="node/3068">Other inquiries</a> <p>Services and Benefits, ATIP, BPAs, Media relations, Learning resources, Outsite of Canada?</p> <li role="presentation" class="col-sm-6 h3"> <a href="/en/contact-us/help" title="Our web site has been designed to provide you with different ways to find information on our programs and services." role="menuitem" data-drupal-link-system-path="node/59863">Help</a> <p>Our web site has been designed to provide you with different ways to find information on our programs and services.</p> <li role="presentation" class="slflnk expanded level0 dropdown col-md-12"> <a href="/en" title="Call toll-free 1-866-522-2122 - Monday to Friday 8:30 to 4:30, local time" role="menuitem" data-drupal-link-system-path="<front>">Contact us – More</a> <p>Call toll-free 1-866-522-2122 - Monday to Friday 8:30 to 4:30, local time</p> <hr style="margin-top: 12px !important;" class="col-md-12"> </ul> </ul> </div> </nav> <div class="region region-breadcrumb"> <nav id="wb-bc" property="breadcrumb" aria-labelledby="breadcrumbTitle"> <h2 id="breadcrumbTitle">You are here</h2> <div class="container"> <ol class="breadcrumb"> <li > <a href="/en">Home</a> </li> <li > <a href="/en/about-vac">About VAC</a> </li> <li > Our values </li> </ol> </div> </nav> </div> </header> <div class="container"> <div class="row"> <div class="highlighted"> <div class="region region-highlighted"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <main property="mainContentOfPage" class="col-md-12 main-container container js-quickedit-main-content"> <section> <a id="main-content"></a> <div class="region region-content"> <h1 id="wb-cont">Our values</h1> <div class="views-element-container block block-views block-views-blockonline-archive-view-block-block-1 clearfix" id="block-views-block-online-archive-view-block-block-1" data-block-plugin-id="views_block:online_archive_view_block-block_1"> <div class="form-group"><div class="view view-online-archive-view-block view-id-online_archive_view_block view-display-id-block_1 js-view-dom-id-7d1ae0f272eb985a98f22950753e8d56a9a4c43cb17036aa99ba9bac5927a0a3"> </div> </div> </div> <article data-history-node-id="64971" class="pathway full clearfix"> <div class="content"> <div class="row bs-1col"> <div class="col-sm-12 bs-region bs-region--main"> <div data-block-plugin-id="extra_field_block:node:pathway:links" class="block block-layout-builder block-extra-field-blocknodepathwaylinks clearfix"> </div> <div data-block-plugin-id="field_block:node:pathway:body" class="block block-layout-builder block-field-blocknodepathwaybody clearfix"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item">A closer look at the core values that guide our business approach for the delivery of programs and services to our clients and stakeholders.</div> </div> <nav role="navigation" aria-labelledby="-menu" data-block-plugin-id="menu_block:main"> <h2 class="sr-only" id="-menu">Main navigation</h2> <ul role="menu" class="menu nav main"> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/addressing-wait-times-veterans" title="Reducing wait times for disability benefit applications is our number one priority. Find out what we are doing about it." role="menuitem" data-drupal-link-system-path="node/64972">Addressing wait times for Veterans</a></h3> <p>Reducing wait times for disability benefit applications is our number one priority. Find out what we are doing about it.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/service-standards" title="Our commitment to the level of performance that you can expect under normal circumstances." role="menuitem" data-drupal-link-system-path="node/65065">Service standards</a></h3> <p>Our commitment to the level of performance that you can expect under normal circumstances.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/accessibility-veterans-affairs-canada" title="Veterans Affairs Canada (VAC) is strongly committed to contribute to a barrier-free Canada. This means creating a barrier-free and inclusive work environment and offering barrier-free programs and services." role="menuitem" data-drupal-link-system-path="node/64983">Accessibility at Veterans Affairs Canada</a></h3> <p>Veterans Affairs Canada (VAC) is strongly committed to contribute to a barrier-free Canada. This means creating a barrier-free and inclusive work environment and offering barrier-free programs and services.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/mandate" title="Find information on our client definition, the definition of a Veteran, as well as our mission, vision, values." role="menuitem" data-drupal-link-system-path="node/65064">Mandate</a></h3> <p>Find information on our client definition, the definition of a Veteran, as well as our mission, vision, values.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/operating-context-and-risks" title="The internal and external factors that influence our work." role="menuitem" data-drupal-link-system-path="node/65066">Operating context and risks</a></h3> <p>The internal and external factors that influence our work.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/transparency" title="Proactive disclosure of information, made public so that Canadians and Parliament are better able to hold the government and public sector officials to account." role="menuitem" data-drupal-link-system-path="node/64979">Transparency</a></h3> <p>Proactive disclosure of information, made public so that Canadians and Parliament are better able to hold the government and public sector officials to account.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/gba-plus" title="Gender-Based Analysis Plus (GBA Plus) is a process used to assess how diverse groups of women, men and non-binary people may experience policies, programs and initiatives differently." role="menuitem" data-drupal-link-system-path="node/103665">GBA Plus</a></h3> <p>Gender-Based Analysis Plus (GBA Plus) is a process used to assess how diverse groups of women, men and non-binary people may experience policies, programs and initiatives differently.</p> </li> <li role="presentation"> <h2 class="h3"><a href="/en/about-vac/our-values/national-veterans-employment-strategy" title="Known as “Service after service,” this is a comprehensive strategy to improve employment opportunities for Veterans." role="menuitem" data-drupal-link-system-path="node/79611">The National Veterans Employment Strategy</a></h3> <p>Known as “Service after service,” this is a comprehensive strategy to improve employment opportunities for Veterans.</p> </li> </ul> </nav> </div> </div> <div class="row bs-1col-stacked"> <div class="col-sm-12 bs-region bs-region--top"> <div data-block-plugin-id="field_block:node:pathway:body" class="block block-layout-builder block-field-blocknodepathwaybody clearfix"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"></div> </div> </div> </div> </div> </article> </div> <div class="pagedetails region region-content-footer"> <div class="row"> <div id="block-vac-sharewidgetblock" class="pddg-bttm-md hidden block block-wxt-library block-share-widget-block clearfix" data-block-plugin-id="share_widget_block"> <div class="wb-share mrgn-bttm-sm pull-right" data-wb-share='{"filter":["facebook","gmail","twitter"],"pnlId":"pnl1","lnkClass":"btn btn-default"}'></div> </div> <div id="block-vac-datemodifiedblock" class="col-md-12 block block-wxt-library block-date-modified-block clearfix" data-block-plugin-id="date_modified_block"> <dl id="wb-dtmd"> <dt>Date modified:</dt> <dd><time property="dateModified">2024-08-06</time></dd></dl> </div> </div> </div> </section> </main> </div> </div> <footer id="wb-info"> <div class="landscape"> <div class="container"> <div class="region region-footer"> <div id="tp-pg-flt-btn" class="tp-pg-flt" style="display:none;"> <a title="Top of page" href="#wb-bnr"><span class="fa fa-chevron-up" aria-hidden="true"></span> Top of page</a> <div> </div> </div> <div class="container mrgn-bttm-xl pddg-lft-0 pddg-rght-0 footer-links"> <div class="row"> <div class="col-xs-12 col-sm-4"> <nav id="block-vac-footer" data-block-plugin-id="system_menu_block:footer" class="visible-sm visible-md visible-lg wb-navcurr"> <h2>About this site</h2> <section class="col-sm-3"> <h3>About VAC</h3> <ul role="menu" class="list-unstyled"> <li role="presentation"> <a href="/en/about-vac/our-values/accessibility-veterans-affairs-canada" role="menuitem" data-drupal-link-system-path="node/64983">Accessibility</a> </li> <li role="presentation"> <a href="/en/about-vac/who-we-are" role="menuitem" data-drupal-link-system-path="node/64986">Who we are</a> </li> <li role="presentation"> <a href="/en/about-vac/our-values" role="menuitem" data-drupal-link-system-path="node/64971" class="is-active">What we do</a> </li> <li role="presentation"> <a href="/en/about-vac/research" role="menuitem" data-drupal-link-system-path="node/64975">Research</a> </li> <li role="presentation"> <a href="/en/about-vac/resources" role="menuitem" data-drupal-link-system-path="node/64973">Resources</a> </li> </ul> </section> <section class="col-sm-3"> <h3>Contact Us</h3> <ul role="menu" class="list-unstyled"> <li role="presentation"> <a href="/en/contact-us" role="menuitem" data-drupal-link-system-path="node/3068">Inquiries</a> </li> <li role="presentation"> <a href="/en/contact#outside-canada" role="menuitem" data-drupal-link-system-path="contact">Outside Canada</a> </li> <li role="presentation"> <a href="/en/contact#office" role="menuitem" data-drupal-link-system-path="contact">Locations</a> </li> <li role="presentation"> <a href="/en/about-vac/resources/stay-connected" role="menuitem" data-drupal-link-system-path="node/59910">Stay connected</a> </li> </ul> </section> </nav> <div class="row"> <div class="col-xs-12"> <section class="col-sm-12 pddg-lft-0 pddg-rght-0 pddg-tp-md"> <a href="/en/node/78200" class="btn btn-default">Follow Us <svg class="svg-inline--fa fa-share-alt fa-w-14 mrgn-lft-sm" aria-hidden="true" aria-labelledby="svg-inline--fa-title-bIkSVaDTe7Zf" data-prefix="fas" data-icon="share-alt" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" data-fa-i2svg=""> <title id="svg-inline--fa-title-bIkSVaDTe7Zf">Follow Us</title> <path fill="currentColor" d="M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.551 96.551 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.301 96.301 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96z"></path> </svg><span class="sr-only">Follow Us</span> </a> </section> </div> </div> </div> <div class="col-xs-12 col-sm-8"> <div class="row mrgn-tp-lg"> <div class="col-xs-12 col-sm-6 mrgn-bttm-lg"> <h3>Questions? Call us.</h3> <p> <a href="tel:18665222122" class="btn btn-default btn-block">Toll-free: 1-866-522-2122</a> <a href="tel:18339210071" class="btn btn-default btn-block">TDD/TTY: 1-833-921-0071</a> </p> </div> <div class="col-xs-12 col-sm-6 mrgn-bttm-lg"> <h3>Have feedback for VAC?</h3> <p> <a href="https://letstalkveterans.ca/" class="btn btn-default btn-block">Let's Talk Veterans</a> </p> </div> </div> <div class="row"> <div class="col-xs-12"> <h3>VAC Assistance Service</h3> <p class="mrgn-bttm-lg text-off-white">The <a href="/en/node/64999">VAC Assistance Service</a> can provide you with psychological support. It is available 24 hours a day, 365 days a year. The service is for Veterans, former RCMP members, their families, and caregivers and is provided at no cost. You do not need to be a client of VAC to receive services.</p> <div class="row"> <div class="col-xs-12 col-sm-6"> <p> <a href="tel:18002687708" class="btn btn-default btn-block">Toll-free: 1-800-268-7708</a> </p> </div> <div class="col-xs-12 col-sm-6"> <p> <a href="tel:18005675803" class="btn btn-default btn-block">TDD/TTY: 1-800-567-5803</a> </p> </div> </div> </div> </div> <div class="row mrgn-tp-lg"> <div class="col-xs-12"> <h3>Contact the Veterans Ombudsman</h3> <p class="mrgn-bttm-lg text-off-white">You have the right to be treated with respect, dignity, fairness and courtesy by Veterans Affairs Canada. If you feel that any of your rights have not been upheld or a decision is unfair, you have the right to <a href="https://ombudsman-veterans.gc.ca/en/contact-us">make a complaint to the Veterans Ombud</a>.</p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="brand"> <div class="container"> <div class="row "> <div class="brand"> <div class="container"> <div class="row"> <nav class="col-sm-9 col-md-10 ftr-urlt-lnk" aria-labelledby="aboutnav"> <h2 id="aboutnav" class="wb-inv">About this site</h2> <ul> <li><a href="/en/node/59863">Help</a></li> <li><span style="color:#fff; margin-right:15px;">•</span> <a href="/en/node/78200">Social media</a></li> <li><span style="color:#fff; margin-right:15px;">•</span> <a href="/en/node/78040">Mobile applications</a></li> <li><span style="color:#fff; margin-right:15px;">•</span> <a href="/en/node/65070">Terms and conditions</a></li> <li><span style="color:#fff; margin-right:15px;">•</span> <a 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Our values | Veterans Affairs Canada