Language Support

<!DOCTYPE html>      <html lang="en"> <head> <title>Language Support</title> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no, maximum-scale=2" /> <meta name="description" content="Lifeline is available to everyone in Australia. If you do not speak English, you can still access Lifeline crisis support over the phone." /> <link rel="canonical" href="https://www.lifeline.org.au/language-support/" /> <meta property="og:title" content="Language Support" /> <meta property="og:description" content="Lifeline is available to everyone in Australia. If you do not speak English, you can still access Lifeline crisis support over the phone." /> <meta property="og:image" content="https://www.lifeline.org.au/media/jnohhpch/banner-mobile-new.jpg" /> <meta property="og:site_name" content="Lifeline" /> <meta data-sj-field="dateListed" content="39/31/2020" />  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5W7WX2J');</script>   <script src="https://cdn.usefathom.com/script.js" data-site="CEJDLXBS" defer></script>  <style> .lla-site [id*="init_widget"] { z-index: 10002 !important; } </style> <link href="/DependencyHandler.axd?s=L2J1aWxkL2Nzcy9tYWluLmNzczs&t=Css&cdv=24270720" type="text/css" rel="stylesheet"/> <style type="text/css"> @media only screen 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<span>Donate</span> </a> </li> <li> <a href="/get-involved/volunteer-as-a-crisis-supporter/"> <span class="fak fa-i-hands-volunteers"></span> <span>Volunteer</span> </a> </li> </ul> </div> </div> </nav> </div> </div> </header> <script> </script> <main class="main" id="main"> <div class="colour-banner color-banner--article bg-tone-2"> <div class="colour-banner__breadcrumbs-container"> <div class="container justify-content-center align-self-center"> <div class="colour-banner__breadcrumbs"> <ul> <li><a href="/">Home</a></li> <li><span>Language Support</span></li> </ul> </div> </div> </div> <div class="container"> <div class="content "> <h1 class="h2">Language translation services</h1> <p>Lifeline is available to everyone in Australia.</p> </div> </div> </div> <div data-component="content-block" class="content-block "> <div class="justify-content-center"> <div class="umb-grid content"> <div class="grid-section"> <div > <div class='container'> <div class="row clearfix"> <div class="col-xl-12 column "> <div > <ul> <li> <h3><a href="/language-support/#Anchor-TIS" title="I don't speak English" data-anchor="#Anchor-TIS">I don't speak English</a></h3> </li> <li> <h3><a href="/language-support/#Anchor-NRS" title="I have trouble speaking and/or hearing" data-anchor="#Anchor-NRS">I have trouble speaking and/or hearing</a></h3> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-component="content-block" class="content-block "> <div class="justify-content-center"> <div class="umb-grid content"> <div class="grid-section"> <div > <div class='container'> <div class="row clearfix"> <div class="col-xl-4 column "> <div > <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-simplified-chinese/" class="btn btn-inverted btn-primary "> 普通话 </a> </p> </div> <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-arabic/" class="btn btn-inverted btn-primary "> العربية </a> </p> </div> <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-vietnamese/" class="btn btn-inverted btn-primary "> Tiếng Việt </a> </p> </div> </div> </div> <div class="col-xl-8 column pt-3 pb-3"> <div > <h2>I don't speak English</h2> <h4>Translation and interpreting service (TIS)</h4> <p>If you do not speak English, you can still access Lifeline crisis support over the phone. Lifeline has access to a free interpreting service through an organisation called <a href="https://www.tisnational.gov.au/" title="TIS National" target="_blank" rel="noopener">TIS National</a>.</p> <h3>How to call Lifeline with an interpreter:</h3> <ol> <li>Call <a href="Tel:131%20450" title="131 450">131 450</a>*</li> <li>Say your language </li> <li>Say Lifeline 13 11 14</li> <li>Wait for a connection</li> <li>Speak to the Lifeline crisis supporter in your language</li> </ol> <h3>How does it work?</h3> <ul> <li>You speak to the Lifeline crisis supporter</li> <li>The interpreter will tell them what you said in English</li> <li>The Lifeline crisis supporter will respond in English</li> <li>The interpreter will tell you what the Lifeline crisis supporter said, in your language</li> </ul> <p>The interpreter will stay on the phone with you for the whole call. This might sound like a long time but Lifeline and the interpreter are happy to spend the time talking to you.</p> <p>* Local call charges apply. Additional charges may apply for mobile calls.</p> <p>For our accessibility policy or to provide feedback click the link below.</p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column "> <p> <a href="/policies/#policies-accessibility" class="btn btn-inverted btn-secondary "> Accessibility </a> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-component="content-block" class="content-block "> <div class="justify-content-center"> <div class="umb-grid content"> <div class="grid-section"> <div > <div class='container'> <div class="row clearfix"> <div class="col-xl-12 column "> <div > <h2>I have trouble speaking and/or hearing</h2> <p>If you are deaf or have a hearing or speech impairment, you can talk to a Lifeline Crisis Supporter through the National Relay Service (NRS).</p> <p>The NRS is a phone/internet solution for people who are deaf or have a hearing or speech impairment. The NRS is an Australian Government Initiative.</p> <p>For more information, see <a href="https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service" target="_blank" title="NRS Information" rel="noopener">NRS Information</a>.</p> <p>For a video explaining their services, click for an <a rel="noopener" href="https://www.youtube.com/watch?v=ryGl4H_lzys" target="_blank" title="NRS Video" data-anchor="?v=ryGl4H_lzys">NRS video</a>.</p> <p>Here are some options:</p> <ul> <li>TTY (teletypewriter) users phone 133 677 then ask for 13 11 14</li> <li>Speak and Listen users phone 1300 555 727 then ask for 13 11 14</li> <li>Internet relay users connect to the NRS by clicking <a href="https://internet-relay.nrscall.gov.au/" target="_blank" title="NRS Chat call" rel="noopener">NRS Chat Call</a> then ask for 13 11 14</li> </ul> <p>For our accessibility policy or to provide feedback click the link below</p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-start "> <p> <a href="/policies/#policies-accessibility" class="btn btn-inverted btn-secondary "> Accessibility </a> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="quote bg-tone-2 "> <div class="container"> <div class="row"> <div class="col-xl-8"> <div class="quote__main"> <div class="quote__text"> <div class="content"> <p><em>I thought no one could help me and I felt so desperate, but talking to someone was the first step to getting my life back.</em></p> </div> </div> <div class="h4">Lifeline caller</div> </div> </div> </div> </div> </div> <div class="get-help get-help--narrow bg-primary text-white"> <div class="get-help__bg" style="background-image: url('/build/images/get-help-line.png');" role="presentation"> <div class="container" style="background-image: url('/build/images/get-help-phone.png');"></div> </div> <div class="container"> <div class="row"> <div class="col-md-12"> <h2>Would Text or Chat be easier?</h2> <div class="get-help__links"> <ul> <li> <a class="btn btn-inverted btn-white" target="_blank" href="/crisis-chat/"> Chat with us </a> <span> Available 24/7 </span> </li> <li> <a class="btn btn-inverted btn-white" target="_blank" href="/crisis-text/"> Text us </a> <span> Available 24/7 </span> </li> </ul> </div> </div> </div> </div> </div> <div data-component="content-block" class="content-block "> <div class="justify-content-center"> <div class="umb-grid content"> <div class="grid-section"> <div > <div class='container'> <div class="row clearfix"> <div class="col-xl-8 column "> <div > <h2>I don't speak English</h2> <h4>Translation and interpreting service (TIS)</h4> <p>If you do not speak English, you can still access Lifeline crisis support over the phone. Lifeline has access to a free interpreting service through an organisation called <a href="https://www.tisnational.gov.au/" title="TIS National" target="_blank" rel="noopener">TIS National</a>.</p> <h3>How to call Lifeline with an interpreter:</h3> <ol> <li>Call <a href="Tel:131%20450" title="131 450">131 450</a>*</li> <li>Say your language </li> <li>Say Lifeline 13 11 14</li> <li>Wait for a connection</li> <li>Speak to the Lifeline crisis supporter in your language</li> </ol> <h3>How does it work?</h3> <ul> <li>You speak to the Lifeline crisis supporter</li> <li>The interpreter will tell them what you said in English</li> <li>The Lifeline crisis supporter will respond in English</li> <li>The interpreter will tell you what the Lifeline crisis supporter said, in your language</li> </ul> <p>The interpreter will stay on the phone with you for the whole call. This might sound like a long time but Lifeline and the interpreter are happy to spend the time talking to you.</p> <p>* Local call charges apply. Additional charges may apply for mobile calls.</p> <p>For our accessibility policy or to provide feedback click the link below.</p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column "> <p> <a href="/policies/#policies-accessibility" class="btn btn-inverted btn-secondary "> Accessibility </a> </p> </div> </div> </div> <div class="col-xl-4 column "> <div > <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-simplified-chinese/" class="btn btn-inverted btn-primary "> 普通话 </a> </p> </div> <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-arabic/" class="btn btn-inverted btn-primary "> العربية </a> </p> </div> <p> </p> <div data-component="macro-button-bar" class="macro-button-bar d-inline-flex flex-column justify-content-center"> <p> <a href="/language-support/language-support-vietnamese/" class="btn btn-inverted btn-primary "> Tiếng Việt </a> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="footer"> <div class="footer__support"> <div class="container"> <div class="h3">Crisis support. 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