Undergraduate Students Ombuds Office, University of Maryland

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html dir="ltr" lang="en">     <html class="no-js">  <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title>Undergraduate Students Ombuds Office, University of Maryland</title> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="description" content="Undergraduate Students Ombuds Office"/> <meta name="keywords" content="Undergraduate Students Ombuds Office" />   <meta property="og:title" content=""/> <meta property="og:image" content=""/> <meta property="og:url" content=""/> <meta property="og:site_name" content=""/> <meta property="og:description" content=""/> <meta name="twitter:title" content="" /> <meta name="twitter:image" content="" /> <meta name="twitter:url" content="" /> <meta name="twitter:card" content="" />  <link rel="shortcut icon" href="favicon.ico"> <link href='https://fonts.googleapis.com/css?family=Open+Sans:400,700,300' rel='stylesheet' type='text/css'>  <link rel="stylesheet" href="css/animate.css">  <link rel="stylesheet" href="css/icomoon.css">  <link rel="stylesheet" href="css/bootstrap.css">  <link rel="stylesheet" href="css/superfish.css">  <link rel="stylesheet" href="css/magnific-popup.css">  <link rel="stylesheet" href="css/bootstrap-datepicker.min.css">  <link rel="stylesheet" href="css/cs-select.css"> <link rel="stylesheet" href="css/cs-skin-border.css"> <link rel="stylesheet" href="css/style.css">  <script src="js/modernizr-2.6.2.min.js"></script>   </head> <body> <div id="fh5co-wrapper"> <div id="fh5co-page">    <header id="fh5co-header-section" class="sticky-banner" style="margin-top: 20px;"> <div class="container"> <div class="nav-header" id="top navigation" role="navigation" > <a href="#" class="js-fh5co-nav-toggle fh5co-nav-toggle dark"><i></i></a> <h1 id="fh5co-logo"><a href="index.html"><i class="icon-graduation-cap"></i>Undergraduate Students Ombuds Office</a></h1>  <nav id="fh5co-menu-wrap" role="navigation" name="fh5co-menu-wrap"> <ul class="sf-menu" id="fh5co-primary-menu"> <li><a href="#what">What We Will and Will Not Do</a></li> <li><a href="#location">Our Location</a></li> </ul> </nav> </div> </div> </header>  <div class="fh5co-hero">  <div class="fh5co-cover" data-stellar-background-ratio="1.0" style="background-image: url(images/mariemount1200w.jpg);"> <div class="desc"> <div class="container"> <div class="row"> <div class="col-sm-6 col-md-6"> <div class="tabulation animate-box">  <ul class="nav nav-tabs" role="tablist"> <li role="presentation" class="active"> <a href="#welcome" aria-controls="welcome" role="tab" data-toggle="tab">Welcome to the Undergraduate Ombuds Office</a> </li>  </ul>  <div class="tab-content"> <div role="tabpanel" class="tab-pane active" id="welcome"> <div class="row"> <div class=" col-lg-12 col-md-12 col-xxs-12 col-xs-12 mt" style="color:rgba(0,0,0,1.00) !important;"> <p style="color:rgba(223,1,45,1.00) !important; font-size: 1.25em; " align="center"> INFORMAL – IMPARTIAL – INDEPENDENT </p> <p style="color:rgba(0,0,0,1.00) !important; font-size: 0.90em; ">The Ombuds Office works to: <br>   · Ensure that undergraduate students receive fair and equitable treatment in matters of concern or complaints involving the university<br>   · Assist students with resolving issues with the university – issues include those in which students are unsure where to go for assistance or those that may not be easily addressed through established policies or procedure<br>   · Provide information on university policies and procedures <br>   · Make referrals to appropriate campus colleagues who may be helpful with resolving issues, and sometimes facilitates the resolution of problems</p> </div> </div> </div>   </div> </div> </div>  </div> </div> </div> </div> </div> <div id="fh5co-tours" class="fh5co-section-gray"> <div class="container"> <div class="row"> <div class="col-md-5 col-md-offset-1 heading-section animate-box"> <h2 align="center" id="what">What We Will and Will Not Do</h2> <p style="font-size: 1.0em;">The ombudsperson will: <ul> <li>Listen to concerns and complaints</li> <li>Answer questions or help find others who can</li> <li>Help identify and explore options</li> <li>Explain university policies and procedures</li> <li>Make referrals to appropriate university offices</li> <li>Be an advocate for fairness</li> </ul> <p style="font-size: 1.0em;">The ombudsperson will not:</p> <ul> <li>Replace or circumvent existing channels</li> <li>Direct a University office to change a decision</li> <li>Offer legal advice</li> <li>Make decisions for you</li> <li>Serve as a witness or advocate for an individual or area within the university</li> <li>Set aside campus rules</li> </ul></p> </div> <div class="col-md-5 col-md-offset-1 heading-section animate-box"> <h2 align="center" id="location">Staff and Location</h2> <p style="font-size: 1.0em;"> Lisa Kiely, Undergraduate Student Ombudsperson<br> <a href="mailto:lkiely@umd.edu">Lkiely@umd.edu</a><br> The Office of Undergraduate Studies <br> 2110 Marie Mount Hall, College Park, MD 20742</p> <p align="center"> <img src="images/ombuds-map.jpg" alt="Map showing location of Ombuds Office"/></p> </div> </div> <div class="row" style="background-color:lightgrey;"> <div class="col-lg-12"> <p style="padding:20px"><strong>Students who have concerns about a class should work directly with their instructor to resolve the issue.</strong> If they are unable to reach a resolution with the instructor, students may consult the Director of Undergraduate Studies (DUGS) in the department or unit that offers the course, who can provide assistance. DUGS are knowledgeable about policy and work closely with instructors in their unit to resolve concerns. If you need assistance, please see the <strong><a href="https://docs.google.com/spreadsheets/d/1hMOscj08OkcI34u8PVPdpaVUCxG7NwC1zg_M5mA3XfE/edit?usp=sharing">list of DUGS</a></strong> to find the right person to contact. <em>(Please note that the sheets are organized by college/school, noted in the bottom tabs.)</em></p> </div> </div> </div> </div> <footer> <div id="footer"> <div class="container"> <div class="row"> <div class="col-md-8 col-md-offset-2 text-center"> <p align="center"><img src="images/UGST-logo_UMDlogowhite.png" alt="Office of Undergraduate Studies logo"/></p> <p>Ombuds Office • Office of Undergraduate Studies • 2110 Marie Mount Hall, College Park, MD 20742<br> Phone: 301.405.0966 • Fax: 301.314.9896</p> <p><a href="https://www.umd.edu/web-accessibility" target="_blank">Web Accessibility</a><br> <a href="https://www.umd.edu/privacy-notice" title="University of Maryland Web Accessibility" target="_blank" style="text-decoration: underline;">Privacy Notice</a> </p> </div> </div> </div> </div> </footer> </div>  </div>   <script src="js/jquery.min.js"></script>  <script src="js/jquery.easing.1.3.js"></script>  <script src="js/bootstrap.min.js"></script>  <script src="js/jquery.waypoints.min.js"></script> <script src="js/sticky.js"></script>  <script src="js/jquery.stellar.min.js"></script>  <script src="js/hoverIntent.js"></script> <script src="js/superfish.js"></script>  <script src="js/jquery.magnific-popup.min.js"></script> <script src="js/magnific-popup-options.js"></script>  <script src="js/bootstrap-datepicker.min.js"></script>  <script src="js/classie.js"></script> <script src="js/selectFx.js"></script>  <script src="js/main.js"></script> <script src="https://umd-header.umd.edu/build/bundle.js?search=1&search_domain=ugst&events=0&news=0&schools=0&admissions=0&support=1&support_url=http%253A%252F%252Fgiving.umd.edu%252Fgiving%252FshowSchool.php%253Fname%253Dundergraduate-studies&wrapper=&sticky=1"></script> </body> </html> </html>

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Undergraduate Students Ombuds Office, University of Maryland