Soporte de la Tienda Samsung

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Estamos aquí para ayudarte "/> <meta name="date" content="2023-07-26"/> <meta name="sitecode" content="es"/> <meta name="twitter:card" content="Summary"/> <meta name="twitter:site" content="@SamsungEspana"/> <meta name="twitter:creator" content="@SamsungEspana"/> <meta name="twitter:url" content="https://www.samsung.com/es/shop-faq/"/> <meta name="twitter:title" content="Soporte de la Tienda Samsung | Samsung España"/> <meta name="twitter:description" content="Bienvenido a Soporte de la Tienda Samsung. 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if ( winhref.indexOf("?") > 0) { winhref = winhref.substring(0, winhref.indexOf("?")); } var siteCode = winhref.split("/")[3]; //cn인 경우는 경로에서 siteCode를 추출할 수 없으므로 다른 방법으로 접근 if(winhref.indexOf("samsung.com.cn") > 0) { siteCode = "cn"; } //depth Info. var depth = winhref.split("/").length; var depth_last = winhref.split("/")[depth-1]; if(depth_last =="" || depth_last.charAt(0)=="?"){ depth -= 1; } //set pathIndicator(not product page) var pageName = ""; var depth_2 = ""; var depth_3 = ""; var depth_4 = ""; var depth_5 = ""; var digitalData = { "page" : { "pageInfo" : { "siteCode" : "es", "pageName" : pageName, "pageID" : "L2NvbnRlbnQvc2Ftc3VuZy9lcy9zaG9wLWZhcQ==", "pageTrack" : "shop help", "originPlaform" : "web" }, "pathIndicator" : { "depth_2" : depth_2, "depth_3" : depth_3, "depth_4" : depth_4, "depth_5" : depth_5 } }, "user": { "userDeviceList": [ ] }, "product" : { "category" : "", "model_code" : "", // PD class정보 이용하여 설정 "model_name" : "", // PD page(server-side) "displayName" : "", // PD class정보 이용하여 설정 "pvi_type_code" : "", //PD page(server-side) "pvi_type_name" : "", //PD page(server-side) "pvi_subtype_code" : "", //PD page(server-side) "pvi_subtype_name" : "",//PD page(server-side) "pd_type" : "", //PD type "content_id" : "", "products" : "", "prodView" : "" } } </script>    <script type="text/javascript"> !function(e,i,t,n){var o=e.head,a=document.cookie.split("; 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an-ca="navigation" an-ac="gnb" an-la="mobile:mobile:discover mobile" role="menuitem" href="/es/mobile/"> Descubrir móviles </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile:mobile:galaxy smartphones" role="menuitem" href="/es/smartphones/"> Galaxy Smartphones </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile:mobile:galaxy tablets" role="menuitem" href="/es/tablets/"> Galaxy Tablets </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile:mobile:galaxy book" role="menuitem" href="/es/galaxy-book/"> Galaxy Book </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" 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an-la="mobile:mobile:why galaxy" role="menuitem" href="/es/mobile/why-galaxy/"> ¿Por qué Galaxy? </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile:mobile:switch to galaxy" role="menuitem" href="/es/mobile/switch-to-galaxy/"> Pásate a Galaxy </a> </li> </ul> </div> <div class="nv00-gnb-v3__l1-menu-wrap featured-products-thumbnail featured-products-thumbnail--type10"> <div class="nv00-gnb-v3__featured-products-thumbnail-inner"> <div class="nv00-gnb-v3__l1-menu show"> <p class="nv00-gnb-v3__l1-menu-btn" data-engname="mobile:novedades y destacados" an-tr="nv00_gnb-shop help-l1-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile:novedades y destacados"> Novedades y destacados <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </p> </div> <ul class="nv00-gnb-v3__featured-products-thumbnail-item-wrap open" role="menu"> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy s25 ultra" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/smartphones/galaxy-s25-ultra/"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">Nuevo</span> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/2501/gnb/GNB_P3_176x176.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/2501/gnb/GNB_P3_176x176.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy S25 Ultra </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy s25 s25 plus" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/smartphones/galaxy-s25/"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">Nuevo</span> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/2501/gnb/GNB_P1P2_176x176.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/2501/gnb/GNB_P1P2_176x176.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy S25 | S25+ </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy z fold6" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/smartphones/galaxy-z-fold6/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_z_fold6_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_z_fold6_updated.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Z Fold6 </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy z flip6" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/smartphones/galaxy-z-flip6/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_z_flip6_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_z_flip6_updated.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Z Flip6 </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:Galaxy A56" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/smartphones/galaxy-a/galaxy-a56-5g-awesome-graphite-256gb-sm-a566bzkceub/"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">Nuevo</span> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/GNB_Galaxy-A56_176x176.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/GNB_Galaxy-A56_176x176.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy A56 </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy tab s10 series" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/tablets/galaxy-tab-s/galaxy-tab-s10-ultra-gray-256gb-sm-x920nzareub/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxytab10_series_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxytab10_series_updated.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Tab S10 Series </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy watch ultra" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/watches/galaxy-watch/galaxy-watch-ultra-titanium-silver-lte-sm-l705fztaphe/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxy_watch_ultra_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxy_watch_ultra_updated.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Watch Ultra </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy buds3 pro" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/audio-sound/galaxy-buds/galaxy-buds3-pro-silver-sm-r630nzaaphe/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxy_buds3_pro_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/mx/img_galaxy_buds3_pro_updated.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Buds3 Pro </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:mobile:galaxy book5 pro 360" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/computers/galaxy-book/galaxy-book5-pro360/buy/"> <span class="badge-icon badge-icon--label badge-icon--bg-color-blue">Nuevo</span> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/gnb/Galaxy-Book5-Pro_Home_GNB176x176_US.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/gnb/Galaxy-Book5-Pro_Home_GNB176x176_US.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Galaxy Book5 Pro 360 </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item "> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature 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class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:neo qled" role="menuitem" href="/es/tvs/neo-qled-tv/"> Neo QLED </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:oled" role="menuitem" href="/es/tvs/all-tvs/?oled"> OLED </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:qled" role="menuitem" href="/es/tvs/all-tvs/?qled-tv"> QLED </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:tvs:crystal uhd" role="menuitem" href="/es/tvs/all-tvs/?crystal-uhd"> Crystal UHD </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a 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</li> </ul> <div class="nv00-gnb-v3__l1-menu "> <p class="nv00-gnb-v3__l1-menu-btn" data-engname="tv and av:projectors" an-tr="nv00_gnb-shop help-l1-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors"> Proyectores <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </p> </div> <ul class="nv00-gnb-v3__l2-menu-list" role="menu"> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:all projectors" role="menuitem" href="/es/projectors/all-projectors/"> Todos los proyectores </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:projectors:the premiere" role="menuitem" href="/es/projectors/all-projectors/?the-premiere"> The Premiere </a> </li> <li 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href="/es/tvs/supersize-tv/"> Televisor supergrande </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:discover:best samsung tv for sports" role="menuitem" href="/es/tvs/sports-tv/"> Mejor TV Samsung para deportes </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:discover:micro led" role="menuitem" href="/es/tvs/micro-led/highlights/"> MICRO LED </a> </li> </ul> <div class="nv00-gnb-v3__l1-menu"> <p class="nv00-gnb-v3__l1-menu-btn" data-engname="tv and av:buying guide" an-tr="nv00_gnb-shop help-l1-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv and av:buying guide"> Guías de compra <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </p> </div> <ul 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data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/it/image_asset_monitor.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/it/image_asset_monitor.png?$176_176_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Descubre Monitores </p> </a> </li> </ul> </div> </div> </div> </div> </li> <li class="nv00-gnb-v3__l0-menu"> <a class="nv00-gnb-v3__l0-menu-link" an-tr="nv00_gnb-shop help-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories" role="menuitem" href="/es/accessories/"> Accesorios </a> </li> <li class="nv00-gnb-v3__l0-menu"> <a class="nv00-gnb-v3__l0-menu-link" an-tr="nv00_gnb-shop help-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="smartthings" role="menuitem" href="/es/smartthings/"> SmartThings </a> </li> <li class="nv00-gnb-v3__l0-menu"> <button 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class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </p> </div> <ul class="nv00-gnb-v3__featured-products-thumbnail-item-wrap open" role="menu"> <li class="nv00-gnb-v3__featured-products-thumbnail-item nv00-gnb-v3__featured-products-thumbnail-item--fullbleed"> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:ai:discover ai" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/ai-products/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/ai/img_discover_ai_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/ai/img_discover_ai_updated.png?$336_252_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Descubre AI </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item nv00-gnb-v3__featured-products-thumbnail-item--fullbleed"> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:ai:ai meets ai" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/ai-meets-ai/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/ai/thumbnail_336x252.jpg?$LazyLoad_Home_JPG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/ai/thumbnail_336x252.jpg?$336_252_JPG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> AI meets AI </p> </a> </li> </ul> </div> </div> </div> </div> </li> </ul> <ul class="nv00-gnb-v3__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb-v3__l0-menu"> <button class="nv00-gnb-v3__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-shop help-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="support"> Soporte <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </button> <div class="nv00-gnb-v3__l1-menu-container"> <div class="nv00-gnb-v3__l1-menu-container-inner open"> <p class="nv00-gnb-v3__l1-menu-container-title"> Soporte </p> <div class="nv00-gnb-v3__l1-menu-wrap l1-l2-spread"> <div class="nv00-gnb-v3__l1-menu "> <p class="nv00-gnb-v3__l1-menu-btn" data-engname="support:product help" an-tr="nv00_gnb-shop help-l1-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:product help"> Ayuda 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</ul> <div class="nv00-gnb-v3__l1-menu "> <p class="nv00-gnb-v3__l1-menu-btn" data-engname="support:additional support" an-tr="nv00_gnb-shop help-l1-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional support"> Información adicional <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-regular" href="#open-down-regular"></use> </svg> </p> </div> <ul class="nv00-gnb-v3__l2-menu-list" role="menu"> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional support:news and alerts" role="menuitem" href="/es/support/newsalert/"> Noticias y Alertas </a> </li> <li class="nv00-gnb-v3__l2-menu "> <a class="nv00-gnb-v3__l2-menu-link" aria-label="Comunidad: Abrir en nueva ventana" an-tr="nv00_gnb-shop help-l2-navigation2" an-ca="navigation" an-ac="gnb" an-la="support:additional support:community" role="menuitem" target="_blank" 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image:support:warranty" class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/support/warranty/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/support/image_asset_warranty_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/support/image_asset_warranty_updated.png?$336_252_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Información de Garantía </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item nv00-gnb-v3__featured-products-thumbnail-item--fullbleed"> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:support:manual download" 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class="nv00-gnb-v3__featured-products-thumbnail-item-link" role="menuitem" href="/es/support/service-centre/"> <div class="nv00-gnb-v3__featured-products-thumbnail-item-image"> <div class="image"> <img class="image__preview lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/support/image_asset_service-locator_updated.png?$LazyLoad_Home_PNG$" alt="" role="img" data-comp-name="image"/> <img class="image__main lazy-load-man" data-src="//images.samsung.com/is/image/samsung/assets/es/ux2/gnb/support/image_asset_service-locator_updated.png?$336_252_PNG$" alt="" role="img" data-comp-name="image"/> </div> </div> <p class="nv00-gnb-v3__featured-products-thumbnail-item-name"> Localizador de Servicio </p> </a> </li> <li class="nv00-gnb-v3__featured-products-thumbnail-item nv00-gnb-v3__featured-products-thumbnail-item--fullbleed"> <a an-tr="nv00_gnb-shop help-feature image-navigation2" an-ca="navigation" an-ac="gnb" an-la="feature image:support:contact us" 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href="https://shop.samsung.com/es/cart" an-tr="nv00_gnb-shop help-gnb cart icon-navigation6" an-ca="navigation" an-ac="gnb" an-la="cart" role="button"> <span class="hidden">Carrito</span> /es/cart <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cart-regular" href="#cart-regular"></use> </svg> <span class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"><span class="hidden">Number of Products : </span></span> </a> </div> <div class="nv00-gnb-v3__utility before-login"> <a class="nv00-gnb-v3__utility-btn mobile-only loginBtn" an-tr="nv00_gnb-shop help-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" aria-label="Manage Account" href="javascript:;" role="button"> <span class="hidden">Iniciar sesión/Crear cuenta</span> <svg class="icon" focusable="false" aria-hidden="true" width="96" height="96" viewbox="0 0 96 96"> <path d="M48,51.5c16.521,0,30.5,13.82,30.5,29.555h0V89A3.5,3.5,0,0,1,75,92.5H21A3.5,3.5,0,0,1,17.5,89h0V81.055C17.5,65.32,31.479,51.5,48,51.5Zm0,5c-13.772,0-25.5,11.595-25.5,24.555h0V87.5h51V81.055c0-12.831-11.494-24.323-25.087-24.552h0Zm0-53A20.5,20.5,0,1,1,27.5,24,20.5,20.5,0,0,1,48,3.5Zm0,5A15.5,15.5,0,1,0,63.5,24,15.5,15.5,0,0,0,48,8.5Z" transform="translate(-0.5 0.5)"/> </svg> </a> <ul class="nv00-gnb-v3__utility-user-menu-list" role="menu"> <li class="nv00-gnb-v3__utility-user-menu desktop-only" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link loginBtn" href="javascript:;" aria-label="Iniciar sesión/Crear cuenta" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="sign in sign up" data-linkinfo="https://account.samsung.com/accounts/v1/DCGLES/signInGate" role="menuitem"> Iniciar sesión/Crear cuenta </a> <p class="nv00-gnb-v3__utility-user-menu-rewards"> <a class="nv00-gnb-v3__utility-user-menu-rewards-link" href="/es/why-samsung-account/"> ¿Por qué deberías crear una Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </a> </p> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link" href="https://shop.samsung.com/es/my-account/orders" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" role="menuitem"> Pedidos </a> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link" href="/es/mypage/myproducts/" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="product registration" aria-label="product registration" role="menuitem"> Registro del producto </a> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link" href="/es/members/" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" role="menuitem"> Samsung Members </a> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link" href="/es/rewards/" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="rewards" aria-label="rewards" role="menuitem"> Samsung Rewards </a> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link" href="https://shop.samsung.com/es/multistore/esepp/samsung_plus/" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="samsung plus" aria-label="samsung plus" role="menuitem"> Samsung PLUS </a> </li> </ul> </div> <div class="nv00-gnb-v3__utility after-login"> <a class="nv00-gnb-v3__utility-btn" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="button" aria-label="Go to the another page" an-tr="gnb-account, cart-shop help-account-account" an-ca="account" an-ac="gnb" an-la="user name"> <span class="hidden">Abrir mi menú</span> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true" width="96" height="96" viewbox="0 0 96 96"> <path d="M48,51.5c16.521,0,30.5,13.82,30.5,29.555h0V89A3.5,3.5,0,0,1,75,92.5H21A3.5,3.5,0,0,1,17.5,89h0V81.055C17.5,65.32,31.479,51.5,48,51.5Zm0,5c-13.772,0-25.5,11.595-25.5,24.555h0V87.5h51V81.055c0-12.831-11.494-24.323-25.087-24.552h0Zm0-53A20.5,20.5,0,1,1,27.5,24,20.5,20.5,0,0,1,48,3.5Zm0,5A15.5,15.5,0,1,0,63.5,24,15.5,15.5,0,0,0,48,8.5Z" transform="translate(-0.5 0.5)"/> </svg> </span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> </a> <ul class="nv00-gnb-v3__utility-user-menu-list" role="menu"> <li class="nv00-gnb-v3__utility-user-menu user desktop-only" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link js-user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" role="menuitem" aria-label="Go to the another page" an-tr="gnb-account, cart-shop help-account-account" an-ca="account" an-ac="gnb" an-la="user name"> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" focusable="false" aria-hidden="true" width="96" height="96" viewbox="0 0 96 96"> <path d="M48,51.5c16.521,0,30.5,13.82,30.5,29.555h0V89A3.5,3.5,0,0,1,75,92.5H21A3.5,3.5,0,0,1,17.5,89h0V81.055C17.5,65.32,31.479,51.5,48,51.5Zm0,5c-13.772,0-25.5,11.595-25.5,24.555h0V87.5h51V81.055c0-12.831-11.494-24.323-25.087-24.552h0Zm0-53A20.5,20.5,0,1,1,27.5,24,20.5,20.5,0,0,1,48,3.5Zm0,5A15.5,15.5,0,1,0,63.5,24,15.5,15.5,0,0,0,48,8.5Z" transform="translate(-0.5 0.5)"/> </svg> </span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <p class="user-name"></p> </a> <p class="nv00-gnb-v3__utility-user-menu-rewards"> <a class="nv00-gnb-v3__utility-user-menu-rewards-link" href="/es/why-samsung-account/" aria-label="¿Por qué deberías crear una Samsung Account? Samsung Rewards" an-tr="nv00_gnb-account-account" an-ca="account" an-ac="gnb" an-la="rewards"> ¿Por qué deberías crear una Samsung Account? <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#next-regular" href="#next-regular"></use> </svg> </a> </p> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="my page" aria-label="my page" href="/es/mypage/">Mi cuenta</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="orders" aria-label="orders" href="https://shop.samsung.com/es/my-account/orders">Pedidos</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="wishlist" aria-label="wishlist" href="https://shop.samsung.com/es/my-account/wishlist">Lista de deseos</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="product registration" aria-label="product registration" href="/es/mypage/myproducts/">Registro del producto</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="rewards" aria-label="rewards" href="/es/mypage/rewards/">Mis Puntos Rewards</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="members" aria-label="members" href="/es/members/">Samsung Members</a> </li> <li class="nv00-gnb-v3__utility-user-menu" role="menuitem"> <a class="nv00-gnb-v3__utility-user-menu-link" an-tr="nv00_gnb-shop help-account-account" an-ca="account" an-ac="gnb" an-la="samsung plus" aria-label="samsung plus" href="https://shop.samsung.com/es/multistore/esepp/samsung_plus/">Samsung PLUS</a> </li> <li class="nv00-gnb-v3__utility-user-menu"> <a class="nv00-gnb-v3__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-shop help-account-account" href="javascript:;" an-ca="account" an-ac="gnb" an-la="logout" aria-label="logout" role="menuitem">Salir</a> </li> </ul> </div> <div class="nv00-gnb-v3__utility hamburger"> <button class="nv00-gnb-v3__utility-btn" an-tr="nv00_gnb-shop help-gnb open / close-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open" aria-expanded="false" aria-haspopup="true"> <span class="hidden">Navigation</span> <svg class="icon" focusable="false" aria-hidden="true" width="96" height="96" viewbox="0 0 96 96"> <path d="M0,57V52H70v5ZM0,31V26H70v5ZM0,5V0H70V5Z" transform="translate(13 20)"/> </svg> </button> </div> </div> <div class="nv00-gnb-v3__inner-wrap-looping--end" tabindex="0"></div> </div> </div> <div class="nv00-gnb-v3__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLES/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="z10dq31mka"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="ES"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.es.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLES/signOutGate"> <input type="hidden" name="client_id" value="z10dq31mka"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.es.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="z10dq31mka"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="ES"/> <input type="hidden" name="languageCode" value="es"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.es.json"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.es.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="z10dq31mka"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="ES"/> <input type="hidden" name="languageCode" value="es"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="z10dq31mka"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="ES"/> <input type="hidden" name="languageCode" value="es"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Número de productos"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://shop.samsung.com"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value="Y"/> <input type="hidden" name="tokocommercewebservicesYn" id="tokocommercewebservicesYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi" value="Y"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/DCGLES/signInGate"/> <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/DCGLES/signOutGate"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL" value="/es/my-account/profile"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="ES"/> <input type="hidden" name="languageCode" id="languageCode" value="es"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId" value="z10dq31mka"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.es.json"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="Hybris"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType" value="global"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv" value="0.001"/> <input type="hidden" name="gnbMyAccountUrl" id="gnbMyAccountUrl" value="/es/my-account/profile"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <div class="nv00-gnb-v3__layer-popup-wrap"> <div class="nv00-gnb-v3__layer-popup-looping--start" tabindex="0"></div> <div class="layer-popup gnb-layer_popup-js" id="layerEmptyCart"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Tu carrito está vacío.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" an-tr="nv00_gnb-shop help-cart popup-other_interaction" an-ca="other interaction" an-ac="cart is empty:OK" an-la="cart is empty:OK" aria-label="Accessibility Text" onclick="window.sg.components.nv00GnbV3.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Cerrar ventana emergente</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js" id="layerInsufficientStock"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#info-regular" href="#info-regular"></use> </svg> <p class="layer-popup__desc information-text">Lo sentimos, no hay disponibilidad de producto.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00GnbV3.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Cerrar ventana emergente</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__remove-product gnb-layer_popup-js" id="layerRemoveProduct"> <p class="layer-popup__title">Eliminar un producto</p> <p class="layer-popup__desc">Es necesario incluir este roducto, para poder redimir el código promocional.<br/>¿Estás seguro de que deseas eliminar este producto?</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--outlined cta--black" aria-label="Accessibility Text"> Mover a lista de deseos </button> <button class="cta cta--contained cta--black" aria-label="Accessibility Text"> Eliminar </button> </div> <button class="layer-popup__close"> <span class="hidden">Cerrar ventana emergente</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb-layer_popup-js gnb__popup-privacy" id="layerPrivacy"> <p class="layer-popup__title">Política de Privacidad</p> <div class="layer-popup__checkbox-wrap"> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms"/> <label class="checkbox-v2__label" for="privacy-terms"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">He leído y acepto la <a href='/es/info/privacy_legal/' target='_blank' class='link-text' title="Abrir en nueva ventana">política de privacidad</a> de Samsung.com</span> </label> </div> <p class="layer-popup__checkbox-desc error" id="errorPrivacy">Haz clic para ir a Samsung.com.</p> <div class="checkbox-v2"> <input class="checkbox-v2__input" type="checkbox" name="checkbox" id="privacy-terms2"/> <label class="checkbox-v2__label" for="privacy-terms2"> <span class="checkbox-v2__label-box-wrap"> <span class="checkbox-v2__label-box"> <svg class="checkbox-v2__label-box-icon" focusable="false" aria-hidden="true"> <use xlink:href="#done-bold" href="#done-bold"></use> </svg> </span> </span> <span class="checkbox-v2__label-text">Para mejorar nuestros servicios y mostrarle publicidad relacionada con sus preferencias, le informamos de que utilizamos cookies propias y de terceros. Si continúa navegando, consideraremos que acepta el uso de las cookies. Si desea obtener más información, puede acceder a nuestra política de cookies pinchando aquí.</span> </label> </div> </div> <div class="layer-popup__cta-wrap"> <button id="privacyBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">IR A SAMSUNG.COM</button> <button class="cta cta--contained cta--black login-leave-btn" aria-label="Accessibility Text" onclick="window.sg.components.nv00GnbV3.closeLayerPopup(this);">SALIR DE LA PÁGINA</button> </div> <button class="layer-popup__close login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Cerrar política de privacidad</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="layer-popup gnb__popup-privacy gnb-layer_popup-js" id="layerPreference"> <p class="layer-popup__title">Comprobar preferencias</p> <p class="layer-popup__desc">Ayúdenos a hacerle recomendaciones al actualizar sus preferencias de producto.</p> <div class="layer-popup__cta-wrap"> <button id="preferenceCheckBtn" class="cta cta--outlined cta--black" aria-label="Accessibility Text">Sí</button> <button id="privacyCloseBtn" class="cta cta--contained cta--black" aria-label="Accessibility Text" onclick="window.sg.components.nv00GnbV3.closeLayerPopup(this);">MÁS TARDE</button> </div> <button class="layer-popup__close" data-focus-id="shop-popover-close" data-tab-disable="true"> <span class="hidden">Cerrar comprobación de preferencias</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> <div class="nv00-gnb-v3__layer-popup-looping--end" tabindex="0"></div> </div> </nav> <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/es/aisearch"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Galaxy Z Fold6"/> <input type="hidden" name="sc_gnb_aiSearchUseYn" id="sc_gnb_aiSearchUseYn" value="Y"/> <input type="hidden" name="sc_gnb_bdcApiUseYn" id="sc_gnb_bdcApiUseYn" value="Y"/> <input type="hidden" name="sc_gnb_eppUseGnbAiSearchYn" id="sc_gnb_eppUseGnbAiSearchYn"/> <input type="hidden" name="eppFlag" id="eppFlag" value="N"/> <section class="srd19-gnb-search" role="dialog" aria-modal="true"> <div class="srd19-gnb-search__looping--start" tabindex="0"></div> <div class="srd19-gnb-search__contents"> <form action="" class="srd19-gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search Form</legend> <button class="srd19-gnb-search__btn-search" aria-label="Buscar" an-tr="srd19_gnb search-shop help-submit-search" an-ca="search" an-ac="gnb search" an-la="search bar:keyword submit:keyword"> <svg class="icon" focusable="false"> <use xlink:href="#search-regular" href="#search-regular"></use> </svg> </button> <div class="srd19-gnb-search__input-wrap"> <input type="text" name="search" class="srd19-gnb-search__input" aria-label="Buscar" id="gnb-search-keyword" placeholder="Buscar" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:"/> </div> <button type="button" class="srd19-gnb-search__clear" an-tr="srd19_gnb search-shop help-delete-search" an-ca="search" an-ac="gnb search" an-la="search bar:keyword delete"> <span class="text">Borrar</span> </button> <button type="button" class="srd19-gnb-search__scan-barcode srd19-gnb-search__scan-barcode--hide"> <span class="hidden">Scan Barcode</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#barcode-regular" href="#barcode-regular"></use> </svg> </button> </fieldset> </form> <div class="srd19-gnb-search__result-wrap"> <div class="srd19-gnb-search__result"> <div class="srd19-gnb-search__searches"> <div class="srd19-gnb-search__list-wrap srd19-gnb-search__no-suggestions srd19-gnb-search__list-wrap--hide"> <div class="srd19-gnb-search__list-title-wrap"> <p class="srd19-gnb-search__list-title">Sin sugerencias</p> </div> </div> <div class="srd19-gnb-search__list-wrap srd19-gnb-search__suggested srd19-gnb-search__list-wrap--hide"> <div class="srd19-gnb-search__list-title-wrap"> <p class="srd19-gnb-search__list-title">Búsquedas sugeridas</p> </div> <ul class="srd19-gnb-search__list" role="list"> </ul> </div> <div class="srd19-gnb-search__list-wrap srd19-gnb-search__popular"> <div class="srd19-gnb-search__list-title-wrap"> <p class="srd19-gnb-search__list-title">BÚSQUEDAS POPULARES</p> </div> <ul class="srd19-gnb-search__list" role="list"> </ul> </div> <div class="srd19-gnb-search__list-wrap srd19-gnb-search__recent srd19-gnb-search__list-wrap--hide"> <div class="srd19-gnb-search__list-title-wrap"> <p class="srd19-gnb-search__list-title">BÚSQUEDAS RECIENTES</p> </div> <ul class="srd19-gnb-search__list" role="list"> </ul> </div> </div> <div class="srd19-gnb-search__thumb srd19-gnb-search__related srd19-gnb-search__list-wrap--hide"> <div class="srd19-gnb-search__thumb-title-wrap"> <p class="srd19-gnb-search__thumb-title">PRODUCTOS RELACIONADOS</p> </div> <ul class="srd19-gnb-search__thumb-list" role="menu"> </ul> </div> <div class="srd19-gnb-search__thumb srd19-gnb-search__recommended"> <div class="srd19-gnb-search__thumb-title-wrap"> <p class="srd19-gnb-search__thumb-title">RECOMENDADO</p> </div> <ul class="srd19-gnb-search__thumb-list" role="menu"> </ul> </div> </div> </div> <button type="button" class="srd19-gnb-search__close" an-tr="srd19_gnb search-shop help-close-search" an-ca="search" an-ac="gnb search" an-la="close"> <span class="hidden">Cerrar</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use> </svg> </button> </div> <div class="srd19-gnb-search__dimmed"></div> <div class="srd19-gnb-search__looping--end" tabindex="0"></div> </section>  <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="su-g-shop-search-kv aem-GridColumn aem-GridColumn--default--12"> <section class="su21-shop-search-kv "> <input id="displayPlaceholder" type="hidden" value="Galaxy Z Fold6"/> <div class="su21-shop-search-kv__container"> <div class="su21-shop-search-kv__contents"> <p class="su21-shop-search-kv__eyebrow-text">Estamos aquí para ayudarte</p> <h2 class="su21-shop-search-kv__title">Bienvenido al Soporte de la Tienda Samsung</h2> <div class="su21-shop-search-kv__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.jpg?$ORIGIN_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/landing_uk_mo_online.jpg?$ORIGIN_JPG$" alt data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop_faq_home_searchkv_relocation_nopic_pc.jpg?$ORIGIN_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/landing_uk_mo_online.jpg?$ORIGIN_JPG$" alt data-aem-asset-id=""/> </div> </div> </div> <div class="su21-shop-search-kv__search-wrap"> <div class="su21-shop-search-kv__form-wrap"> <form action="#" class="su21-shop-search-kv__form" role="search"> <fieldset> <legend>Formulario de búsqueda</legend> <div class="su21-shop-search-kv__form-container"> <div class="text-field-wrap"> <div class="text-field text-field--hide-label"> <label for="su21-shop-search-kv">¿Qué estas buscando?</label> <input id="su21-shop-search-kv" type="text" autocomplete="off"/> <button type="button" class="su21-shop-search-kv__search-delete" an-tr="su21_shop_search kv-shop help-image-link" an-ca="search" an-ac="support search bar" an-la="close"> <span class="hidden">Eliminar</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#cancel-bold"></use> </svg> </button> </div> <button type="button" class="su21-shop-search-kv__form-submit" an-tr="su21_shop_search kv-shop help-search-icon" an-ca="search" an-ac="support search bar" an-la="search:keyword submit"><span class="hidden">buscar</span> <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#search-bold"></use> </svg> </button> <button type="button" class="su21-shop-search-kv__search-wrap-close"> <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path> </svg> <span class="hidden">Volver al menú</span> </button> </div> <div class="su21-shop-search-kv__popular-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Búsquedas frecuentes</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> <li> <a href="/es/shop-faq/payment-and-financing/" class="su21-shop-search-kv__searches-link" title="Métodos de Pago" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:payment"><span class="su21-shop-search-kv__searches-text" role="text">Métodos de Pago</span></a> </li> <li> <a href="/es/shop-faq/delivery-and-installations/" class="su21-shop-search-kv__searches-link" title="Envío y Entrega" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:delivery"><span class="su21-shop-search-kv__searches-text" role="text">Envío y Entrega</span></a> </li> <li> <a href="/es/shop-faq/samsung-account/" class="su21-shop-search-kv__searches-link" title="Samsung Account" target="_self" an-tr="su21_shop_search kv-shop help-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:Samsung Account"><span class="su21-shop-search-kv__searches-text" role="text">Samsung Account</span></a> </li> </ul> </div> <div class="su21-shop-search-kv__suggested-searches-wrap"> <p class="su21-shop-search-kv__searches-title">Búsquedas sugeridas</p> <ul class="su21-shop-search-kv__searches-list" role="listbox"> </ul> </div> <div class="su21-shop-search-kv__no-searches-result"> <p class="su21-shop-search-kv__searches-title">Sin resultados</p> </div> </div> </fieldset> </form> </div> <div class="su21-shop-search-kv__keyword"> <p class="hidden">relacionado buscar</p> <ul class="su21-shop-search-kv__keyword-list"> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Métodos de Pago" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:payment">Métodos de Pago</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Envío y Entrega" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:delivery">Envío y Entrega</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Devoluciones y Cancelaciones" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:returns and cancellations">Devoluciones y Cancelaciones</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Samsung Account" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:Samsung Account">Samsung Account</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Pedidos" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:orders">Pedidos</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Samsung Care+" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:care plus">Samsung Care+</a> </li> <li class="su21-shop-search-kv__keyword-list-item"> <a href="javascript:void(0);" class="chip chip__action--medium chip__action--dark" title="Productos y servicios" role="button" an-tr="su21_shop_search kv-shop help-cta-tag" an-ca="search" an-ac="support search bar" an-la="keyword:Products and services">Productos y servicios</a> </li> </ul> </div> </div> </div> </section></div> <div class="su-g-link-card aem-GridColumn aem-GridColumn--default--12"> <div class="su11-link-card none none button-theme--underline bg-white "> <div class="su11-link-card__wrap"> <h2 class="su11-link-card__headline-text">Preguntas Populares</h2> <div class="su11-link-card__list su11-link-card__swiper"> <div class="su11-link-card__list-wrap "> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Account <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img01.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img01.png?$LazyLoad_Home_PNG$" alt="Samsung Account" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img01.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img01.png?$48_48_PNG$" alt="Samsung Account" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Disfruta las ventajas de los servicios y aplicaciones de Samsung.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/samsung-account/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung account:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Pedidos <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img02.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img02.png?$LazyLoad_Home_PNG$" alt="cart" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img02.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img02.png?$48_48_PNG$" alt="cart" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">¿Cómo podemos ayudarte con tu pedido?</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/products-and-orders/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:products and orders:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Métodos de Pago <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img03.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img03.png?$LazyLoad_Home_PNG$" alt="Métodos de Pago" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img03.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img03.png?$48_48_PNG$" alt="Métodos de Pago" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Métodos de pago para cada bolsillo.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/payment-and-financing/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:payment and finance:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Envío y Entrega <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img05.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img05.png?$LazyLoad_Home_PNG$" alt="Envío y Entrega" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img05.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img05.png?$48_48_PNG$" alt="Envío y Entrega" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Comprueba el estado de tus pedidos y la entrega.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/delivery-and-installations/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:delivery:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Devoluciones y Cancelaciones <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img06.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img06.png?$LazyLoad_Home_PNG$" alt="Devoluciones y Cancelaciones" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img06.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img06.png?$48_48_PNG$" alt="Devoluciones y Cancelaciones" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Cómo devolver tus dispositivos, cancelar un pedido y otras preguntas comunes.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/returns-and-cancellations/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:returns and cancellations:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Care+ <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img04.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img04.png?$LazyLoad_Home_PNG$" alt="Samsung Care+" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img04.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img04.png?$48_48_PNG$" alt="Samsung Care+" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Respuestas a las preguntas más frecuentes sobre Samsung Care+.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/samsung-care-plus/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung care plus:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Servicio y Garantía <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img07.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img07.png?$LazyLoad_Home_PNG$" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img07.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_categories-img07.png?$48_48_PNG$" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Resuelve tus dudas sobre nuestra tienda.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/service-and-warranty/" target="_self" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:service and warranty:more information"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Extensión de Garantía <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/WARRANTY.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/WARRANTY.png?$LazyLoad_Home_PNG$" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/WARRANTY.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/WARRANTY.png?$48_48_PNG$" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Respuestas a las preguntas más frecuentes sobre la Extensión de Garantía de Samsung</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/extension-warranty/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:warranty extension:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Rewards <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/v2-shop-faq_landing_rewards.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/v2-shop-faq_landing_rewards.png?$LazyLoad_Home_PNG$" alt="Samsung Rewards" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/v2-shop-faq_landing_rewards.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/v2-shop-faq_landing_rewards.png?$48_48_PNG$" alt="Samsung Rewards" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Consigue puntos Samsung Rewards al comprar en la tienda online de Samsung, acceso a descuentos, ofertas exclusivas y mucho más.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/samsung-rewards/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung rewards:more information"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Renove <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_renove.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_renove.png?$LazyLoad_Home_PNG$" alt="Samsung Renove" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_renove.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_renove.png?$48_48_PNG$" alt="Samsung Renove" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Ahorra con Samsung Renove entregando tu antiguo dispositivo.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/samsung-renove/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung renove:learn more"> Más información </a> </span> </div> </div> </div> <div class="su11-link-card__list-item"> <div class="su11-link-card__list-item-wrap"> <h3 class="su11-link-card__list-item-title"> Samsung Upgrade <div class="su11-link-card__list-item-icon"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/samsungupgrade_36X36.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/samsungupgrade_36X36.png?$LazyLoad_Home_PNG$" alt="Samsung Upgrade" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/samsungupgrade_36X36.png?$36_36_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/samsungupgrade_36X36.png?$48_48_PNG$" alt="Samsung Upgrade" data-aem-asset-id=""/> </div> </div> </h3> <div class="su11-link-card__list-item-description">Resuelve tus dudas para estrenar lo último de Galaxy cada 12 meses.</div> <div class="su11-link-card__list-item-cta"> <span class="su11-link-card__list-item-cta-wrap"> <a class="cta cta--underline cta--black " href="/es/shop-faq/samsung-upgrade/" target="_self" aria-label="Más información" an-tr="su11_link card-shop help-cta-link" an-ca="support content click" an-ac="feature" an-la="faq categories:samsung upgrade:learn more"> Más información </a> </span> </div> </div> </div> </div> <div class="su11-link-card__more-cta" style="display: block"> <a class="cta cta--outlined cta--black cta--icon" href="javascript:void(0);" an-tr="su11_link card-shop help-text-button" an-ca="indication" an-ac="view more" an-la="view more"> Ver más <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#open-down-regular" href="#open-down-regular"></use></svg> </a> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit aem-GridColumn aem-GridColumn--default--12"> <div class="st-feature-benefit st-feature-benefit--image-radius margin-top--48 margin-bottom--48 padding-top--48 padding-bottom--0 bg-light-gray st-feature-benefit--width-1920 s-img-align-right s-img-size-medium s-text-align-mo-center "> <div class="st-feature-benefit__wrap"> <div class="st-feature-benefit__text-wrap"> <div class="st-feature-benefit__text"> <h2 class="st-feature-benefit__title contrast-target" data-font-size-pc="48" data-font-size-mo="30">Guía útil para tus compras online</h2> <div class="st-feature-benefit__desc-wrap"> <div class="st-feature-benefit__cta-wrap"> <a class="cta cta--underline cta--black" href="https://www.samsung.com/es/shop-faq/samsung-renove/" aria-label="Samsung Renove" target="_self" an-tr="ft02_feature benefit-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="useful guide for online shopping:samsung renove"> Samsung Renove </a> <a class="cta cta--underline cta--black" href="https://www.samsung.com/es/shop-faq/samsung-care-plus/" aria-label="Samsung Care+" target="_self" an-tr="ft02_feature benefit-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="useful guide for online shopping:care plus"> Samsung Care+ </a> <a class="cta cta--underline cta--black" href="/es/shop-faq/payment-and-financing/" aria-label="Métodos de Pago" target="_self" an-tr="ft02_feature benefit-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="useful guide for online shopping:payment"> Métodos de Pago </a> <a class="cta cta--underline cta--black" href="/es/shop-faq/delivery-and-installations/" aria-label="Envío y Entrega" target="_self" an-tr="ft02_feature benefit-shop help-cta-button" an-ca="content click" an-ac="feature" an-la="useful guide for online shopping:delivery"> Envío y Entrega </a> </div> </div> </div> </div> <div class="st-feature-benefit__img-wrap st-feature-benefit--video-autoplay"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/faq_home_useful_guide_for_online_pc_noback.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_guide-img_mo.jpg?$LazyLoad_Home_JPG$" data-desktop-alt="Soporte de la Tienda Samsung" data-mobile-alt="Soporte de la Tienda Samsung" data-aem-asset-id=""/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/faq_home_useful_guide_for_online_pc_noback.png?$484_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_guide-img_mo.jpg?$720_N_JPG$" data-desktop-alt="Soporte de la Tienda Samsung" data-mobile-alt="Soporte de la Tienda Samsung" data-aem-asset-id=""/> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit-full-bleed aem-GridColumn aem-GridColumn--default--12"> <section class="st-feature-benefit-full-bleed st-feature-benefit-full-bleed--middle st-feature-benefit-full-bleed--right st-feature-benefit-full-bleed--m-bottom st-feature-benefit-full-bleed--m-center st-feature-benefit-full-bleed--center-img-over desktop-bg-white mobile-bg-white desktop-text-color-white mobile-text-color-white " data-clickable-state="false"> <div class="st-feature-benefit-full-bleed__wrap"> <div class="st-feature-benefit-full-bleed__content-wrap"> <div class="st-feature-benefit-full-bleed__content-inner"> <div class="st-feature-benefit-full-bleed__content-area"> <h1 class="st-feature-benefit-full-bleed__title" data-font-size-pc="38" data-font-size-mo="26">Soporte de la Tienda Samsung</h1> <p class="st-feature-benefit-full-bleed__text" data-font-size-pc="18" data-font-size-mo="14">¿Necesitas ayuda? Habla con nuestros expertos de Samsung</p> </div> </div> </div> <figure class="st-feature-benefit-full-bleed__figure "> <div class="image image--dyn-height"> <img loading="lazy" class="image__preview lazy-load responsive-img" data-aem-asset-id="" data-desktop-alt="Soporte de la Tienda Samsung" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_support-img_pc.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_support-img_mo.png?$LazyLoad_Home_PNG$"/> <img loading="lazy" class="image__main lazy-load responsive-img" data-aem-asset-id="" data-desktop-alt="Soporte de la Tienda Samsung" data-desktop-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_support-img_pc.jpg?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/es/shop-faq/shop-faq_landing_support-img_mo.png?$720_N_PNG$"/> </div> </figure> </div> </section> </div> <div 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