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NZZ FAQ: Häufige Fragen zu unseren Produkten & Angeboten

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Hier finden Sie unsere aktuellen Abos:</p> </div> </div> </div> </div> </section> <section class="newobe-message-v2__wrapper"> <div class="block-wrapper newobe-message-v2 hashmsg-error is-newobe-global"> <div class="alert-banner alert-banner__wrapper alert-banner--error message-id-hashmsg-error" role="alert"> <div class="alert-banner__inner"> <div class="alert-banner__icon"><svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-opacity=".57"><path d="m12.5 13.03c0 .28-.22.5-.5.5s-.5-.22-.5-.5v-5c0-.28.22-.5.5-.5s.5.22.5.5z"/><path d="m12.72 16.08c0 .4-.32.72-.72.72s-.72-.32-.72-.72.32-.73.72-.73.72.33.72.73z"/><path clip-rule="evenodd" d="m3 12c0-4.96 4.04-9 9-9s9 4.04 9 9-4.04 9-9 9-9-4.04-9-9zm1 0c0 4.41 3.59 8 8 8s8-3.59 8-8-3.59-8-8-8-8 3.59-8 8z" fill-rule="evenodd"/></g></svg></div> <div class="alert-banner__content"> <p>Es ist ein Fehler aufgetreten.</p> </div> </div> </div> </div> </section> <div role="alert" class="alert alert--danger hide" id="form-alert"></div><div class="container nd-dashboard"> <div class="nd-dashboard__inner"> <aside class="nd-sidebar"> </aside> <div class="nd-content"> <section class="nd-panel"> <header class="nd-panel__header"> <h2 class="nd-panel__name">Suche</h2> </header> <div class="nd-panel__content"> <p> <p>Hier finden Sie die Antworten auf h&auml;ufig gestellte Fragen zu diesen Themen: Zustellung der Zeitung, Umleitung, Unterbruch, Adress&auml;nderung und Zustellreklamation.</p> </p> <form action="https://abo.nzz.ch/faq/suche/" method="POST" class="form-validate" novalidate="novalidate"> <div class="nd-help__search"> <input class="nd-help__search-input" type="text" name="faq-search" value="" aria-label="Suchen" placeholder="Suchen"> <div class="nd-help__search-delete" aria-label="Suchen"> <i aria-hidden="true" class="nd-help__search-icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12.71 12 4.15-4.14999c.2-.2.2-.51 0-.71s-.51-.2-.71 0l-4.15 4.14999-4.15001-4.13999c-.2-.2-.51-.2-.71 0s-.2.51 0 .71l4.15001 4.14999-4.15001 4.15c-.2.2-.2.51 0 .71.1.1.23.15.35.15s.26-.05.35-.15l4.15001-4.15 4.15 4.15c.1.1.23.15.35.15s.26-.05.35-.15c.2-.2.2-.51 0-.71l-4.15-4.15z" fill="currentColor" fill-opacity=".57"/></svg> </i> </div> <button class="nd-help__search-button" type="submit" aria-label="Suchen"> <i aria-hidden="true" class="nd-help__search-icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><clipPath id="a"><path d="m0 0h24v24h-24z"/></clipPath><g clip-path="url(#a)"><path d="m20.85 20.15-6.41-6.44c.97-1.13 1.55-2.6 1.55-4.20001 0-3.58-2.92-6.5-6.5-6.5s-6.49 2.91-6.49 6.49c0 3.58001 2.92 6.50001 6.5 6.50001 1.62 0 3.1-.6 4.24-1.59l6.4 6.44c.1.1.23.15.35.15s.25-.05.35-.15c.2-.19.2-.51 0-.71zm-16.85-10.65001c0-3.03 2.47-5.5 5.5-5.5s5.5 2.47 5.5 5.5c0 3.03001-2.47 5.50001-5.5 5.50001s-5.5-2.47-5.5-5.50001z" fill="currentColor" fill-opacity=".57"/></g></svg> </i> </button> </div> </form> </div> <div class="newobe-accordion__group"> <div class="newobe-accordion__element" id="wann-zugestellt"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 1. Wann wird meine Zeitung zugestellt? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>In der Regel wird Ihnen die Zeitung per Fr&uuml;hzustellung geliefert. Die Auslieferung erfolgt von Montag bis Samstag bis 06:30 Uhr und am Sonntag bis 07:30 Uhr. Wenn in Ihrer Ortschaft keine Fr&uuml;hzustellung&nbsp;gew&auml;hrleistet werden kann, wird Ihnen die Zeitung per Post zugestellt.</p> </div> </div> </div> <div class="newobe-accordion__element" id="kann-ich-mein-zeitung-umleiten"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 2. Kann ich meine Zeitung umleiten? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Ja. Sie k&ouml;nnen die Umleitung Ihrer Print-Ausgabe online in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> oder mit einer Nachricht an unseren <a href="mailto:service@nzz.ch">Leserservice</a> veranlassen. Teilen Sie sie uns Ihre Umleitung mindestens zehn Tage im Voraus mit. Die Zeitung wird per Post an die tempor&auml;re Adresse geschickt. W&auml;hrend der Umleitung haben Sie weiterhin uneingeschr&auml;nkten Zugang zu allen digitalen Inhalten Ihres Abonnements.<br /><br />F&uuml;r Umleitungen, die Sie uns telefonisch oder schriftlich per E-Mail, Brief oder Fax mitteilen, verrechnen wir eine Bearbeitungsgeb&uuml;hr von CHF 8.&ndash;. Bei einem Kombi-Abo wird Ihnen diese Geb&uuml;hr nur einmal verrechnet. Bei Umleitungen, die Sie selbst in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> erfassen, entf&auml;llt die Bearbeitungsgeb&uuml;hr. Umleitungen ins Ausland kosten eine Zustellgeb&uuml;hr von CHF 4.&ndash; oder EUR 3.&ndash; pro Ausgabe.</p> <p><a href="https://abo.static-nzz.ch/osc/img/test/misc/1708546644/Mutationen NZZ Benutzerkonto.pdf" target="_blank" rel="noopener">Anleitung zur Umleitung &uuml;ber das Benutzerkonto</a></p> </div> </div> </div> <div class="newobe-accordion__element" id="kann-ich-die-zustellung-unterbrechen"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 3. Kann ich die Zustellung der Zeitung unterbrechen? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Ja, es ist jedoch nur m&ouml;glich, die Zustellung der gedruckten Zeitung zu unterbrechen, davon ausgenommen sind Probeabonnements mit einer Laufzeit von unter einem halben Jahr.&nbsp;&nbsp;</p> <p>Sie k&ouml;nnen die Zustellung Ihrer Print-Ausgabe online in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> oder mit einer Nachricht an unseren <a href="mailto:service@nzz.ch">Leserservice</a>&nbsp;unterbrechen lassen.&nbsp;Teilen Sie sie uns den Unterbruch mindestens zehn Tage im Voraus mit.<br /><br />W&auml;hrend der Unterbrechung haben Sie weiterhin uneingeschr&auml;nkten Zugang zu allen digitalen Inhalten Ihres Abos auf <a href="http://www.nzz.ch" target="_blank" rel="noopener">www.NZZ.ch</a>, in der NZZ-App und inklusive E-Paper. Die unterbrochenen Tage k&ouml;nnen Ihnen deshalb nicht gutgeschrieben werden.<br /><br />F&uuml;r Unterbrechungen, die Sie uns telefonisch oder schriftlich per E-Mail, Brief oder Fax mitteilen, erheben wir eine Bearbeitungsgeb&uuml;hr von CHF 8.&ndash;. Unterbrechungen, die Sie selbst in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> erfassen, sind kostenlos.</p> <p><a href="https://abo.static-nzz.ch/osc/img/test/misc/1708546644/Mutationen NZZ Benutzerkonto.pdf" target="_blank" rel="noopener">Anleitung f&uuml;r eine Unterbrechung &uuml;ber das Benutzerkonto</a></p> </div> </div> </div> <div class="newobe-accordion__element" id="wie-adresse-aendern"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 4. Wie kann ich meine Adresse &auml;ndern? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Sie k&ouml;nnen Ihre Adresse in Ihrem <a href="../../../../benutzerkonto/meine-daten/" target="_blank" rel="noopener">Benutzerkonto</a> unter &laquo;Pers&ouml;nliche Daten&raquo; &auml;ndern. Falls Sie noch kein Benutzerkonto haben, registrieren Sie sich bitte <a href="../../../../registrieren/" target="_blank" rel="noopener">hier</a>.&nbsp;</p> </div> </div> </div> <div class="newobe-accordion__element" id="zustellreklamation"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 5. 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