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NZZ FAQ: Häufige Fragen zu unseren Produkten & Angeboten
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Hier finden Sie unsere aktuellen Abos:</p> </div> </div> </div> </div> </section> <section class="newobe-message-v2__wrapper"> <div class="block-wrapper newobe-message-v2 hashmsg-error is-newobe-global"> <div class="alert-banner alert-banner__wrapper alert-banner--error message-id-hashmsg-error" role="alert"> <div class="alert-banner__inner"> <div class="alert-banner__icon"><svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-opacity=".57"><path d="m12.5 13.03c0 .28-.22.5-.5.5s-.5-.22-.5-.5v-5c0-.28.22-.5.5-.5s.5.22.5.5z"/><path d="m12.72 16.08c0 .4-.32.72-.72.72s-.72-.32-.72-.72.32-.73.72-.73.72.33.72.73z"/><path clip-rule="evenodd" d="m3 12c0-4.96 4.04-9 9-9s9 4.04 9 9-4.04 9-9 9-9-4.04-9-9zm1 0c0 4.41 3.59 8 8 8s8-3.59 8-8-3.59-8-8-8-8 3.59-8 8z" fill-rule="evenodd"/></g></svg></div> <div class="alert-banner__content"> <p>Es ist ein Fehler aufgetreten.</p> </div> </div> </div> </div> </section> <div role="alert" class="alert alert--danger hide" id="form-alert"></div><div class="container nd-dashboard"> <div class="nd-dashboard__inner"> <aside class="nd-sidebar"> </aside> <div class="nd-content"> <section class="nd-panel"> <header class="nd-panel__header"> <h2 class="nd-panel__name">Suche</h2> </header> <div class="nd-panel__content"> <p> <p>Hier finden Sie die Antworten auf häufig gestellte Fragen zu diesen Themen: Zustellung der Zeitung, Umleitung, Unterbruch, Adressänderung und Zustellreklamation.</p> </p> <form action="https://abo.nzz.ch/faq/suche/" method="POST" class="form-validate" novalidate="novalidate"> <div class="nd-help__search"> <input class="nd-help__search-input" type="text" name="faq-search" value="" aria-label="Suchen" placeholder="Suchen"> <div class="nd-help__search-delete" aria-label="Suchen"> <i aria-hidden="true" class="nd-help__search-icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12.71 12 4.15-4.14999c.2-.2.2-.51 0-.71s-.51-.2-.71 0l-4.15 4.14999-4.15001-4.13999c-.2-.2-.51-.2-.71 0s-.2.51 0 .71l4.15001 4.14999-4.15001 4.15c-.2.2-.2.51 0 .71.1.1.23.15.35.15s.26-.05.35-.15l4.15001-4.15 4.15 4.15c.1.1.23.15.35.15s.26-.05.35-.15c.2-.2.2-.51 0-.71l-4.15-4.15z" fill="currentColor" fill-opacity=".57"/></svg> </i> </div> <button class="nd-help__search-button" type="submit" aria-label="Suchen"> <i aria-hidden="true" class="nd-help__search-icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><clipPath id="a"><path d="m0 0h24v24h-24z"/></clipPath><g clip-path="url(#a)"><path d="m20.85 20.15-6.41-6.44c.97-1.13 1.55-2.6 1.55-4.20001 0-3.58-2.92-6.5-6.5-6.5s-6.49 2.91-6.49 6.49c0 3.58001 2.92 6.50001 6.5 6.50001 1.62 0 3.1-.6 4.24-1.59l6.4 6.44c.1.1.23.15.35.15s.25-.05.35-.15c.2-.19.2-.51 0-.71zm-16.85-10.65001c0-3.03 2.47-5.5 5.5-5.5s5.5 2.47 5.5 5.5c0 3.03001-2.47 5.50001-5.5 5.50001s-5.5-2.47-5.5-5.50001z" fill="currentColor" fill-opacity=".57"/></g></svg> </i> </button> </div> </form> </div> <div class="newobe-accordion__group"> <div class="newobe-accordion__element" id="wann-zugestellt"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 1. Wann wird meine Zeitung zugestellt? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>In der Regel wird Ihnen die Zeitung per Frühzustellung geliefert. Die Auslieferung erfolgt von Montag bis Samstag bis 06:30 Uhr und am Sonntag bis 07:30 Uhr. Wenn in Ihrer Ortschaft keine Frühzustellung gewährleistet werden kann, wird Ihnen die Zeitung per Post zugestellt.</p> </div> </div> </div> <div class="newobe-accordion__element" id="kann-ich-mein-zeitung-umleiten"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 2. Kann ich meine Zeitung umleiten? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Ja. Sie können die Umleitung Ihrer Print-Ausgabe online in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> oder mit einer Nachricht an unseren <a href="mailto:service@nzz.ch">Leserservice</a> veranlassen. Teilen Sie sie uns Ihre Umleitung mindestens zehn Tage im Voraus mit. Die Zeitung wird per Post an die temporäre Adresse geschickt. Während der Umleitung haben Sie weiterhin uneingeschränkten Zugang zu allen digitalen Inhalten Ihres Abonnements.<br /><br />Für Umleitungen, die Sie uns telefonisch oder schriftlich per E-Mail, Brief oder Fax mitteilen, verrechnen wir eine Bearbeitungsgebühr von CHF 8.–. Bei einem Kombi-Abo wird Ihnen diese Gebühr nur einmal verrechnet. Bei Umleitungen, die Sie selbst in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> erfassen, entfällt die Bearbeitungsgebühr. Umleitungen ins Ausland kosten eine Zustellgebühr von CHF 4.– oder EUR 3.– pro Ausgabe.</p> <p><a href="https://abo.static-nzz.ch/osc/img/test/misc/1708546644/Mutationen NZZ Benutzerkonto.pdf" target="_blank" rel="noopener">Anleitung zur Umleitung über das Benutzerkonto</a></p> </div> </div> </div> <div class="newobe-accordion__element" id="kann-ich-die-zustellung-unterbrechen"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 3. Kann ich die Zustellung der Zeitung unterbrechen? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Ja, es ist jedoch nur möglich, die Zustellung der gedruckten Zeitung zu unterbrechen, davon ausgenommen sind Probeabonnements mit einer Laufzeit von unter einem halben Jahr. </p> <p>Sie können die Zustellung Ihrer Print-Ausgabe online in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> oder mit einer Nachricht an unseren <a href="mailto:service@nzz.ch">Leserservice</a> unterbrechen lassen. Teilen Sie sie uns den Unterbruch mindestens zehn Tage im Voraus mit.<br /><br />Während der Unterbrechung haben Sie weiterhin uneingeschränkten Zugang zu allen digitalen Inhalten Ihres Abos auf <a href="http://www.nzz.ch" target="_blank" rel="noopener">www.NZZ.ch</a>, in der NZZ-App und inklusive E-Paper. Die unterbrochenen Tage können Ihnen deshalb nicht gutgeschrieben werden.<br /><br />Für Unterbrechungen, die Sie uns telefonisch oder schriftlich per E-Mail, Brief oder Fax mitteilen, erheben wir eine Bearbeitungsgebühr von CHF 8.–. Unterbrechungen, die Sie selbst in Ihrem <a href="../../../../benutzerkonto/abonnemente/" target="_blank" rel="noopener">Benutzerkonto</a> erfassen, sind kostenlos.</p> <p><a href="https://abo.static-nzz.ch/osc/img/test/misc/1708546644/Mutationen NZZ Benutzerkonto.pdf" target="_blank" rel="noopener">Anleitung für eine Unterbrechung über das Benutzerkonto</a></p> </div> </div> </div> <div class="newobe-accordion__element" id="wie-adresse-aendern"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 4. Wie kann ich meine Adresse ändern? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p>Sie können Ihre Adresse in Ihrem <a href="../../../../benutzerkonto/meine-daten/" target="_blank" rel="noopener">Benutzerkonto</a> unter «Persönliche Daten» ändern. Falls Sie noch kein Benutzerkonto haben, registrieren Sie sich bitte <a href="../../../../registrieren/" target="_blank" rel="noopener">hier</a>. </p> </div> </div> </div> <div class="newobe-accordion__element" id="zustellreklamation"> <div class="newobe-accordion__header"> <div class="newobe-accordion__title"> 5. Wie kann ich eine Zustellreklamation mitteilen? </div> <div class="newobe-accordion__icon"> <svg fill="none" height="24" viewBox="0 0 24 24" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m12 15.5c-.13 0-.26-.05-.35-.15l-6-5.99999c-.2-.2-.2-.51 0-.71s.51-.2.71 0l5.65 5.64999 5.65-5.64999c.2-.2.51-.2.71 0s.2.51 0 .71l-6 5.99999c-.1.1-.23.15-.35.15z" fill="currentColor" fill-opacity=".57"/></svg> </div> </div> <div class="newobe-accordion__collapse" style="display:none;"> <div class="newobe-accordion__content"> <p style="text-align: left;">Eine Zustellreklamation können Sie über das <a href="../../../../kontakt/">Kontaktformular</a> erfassen.</p> </div> </div> </div> </div> </section> </div></div></div> <footer class="newobe-footer"> <div class="newobe-footer__wrapper"> <section class="newobe-footer__contacts container"> <div class="newobe-footer__inner"> <div class="newobe-footer__header"> <h3>Kontakt zum NZZ Service</h3> <a href="/kontakt/">Kontakt</a> </div> <div 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