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href="https://finance.ec.europa.eu/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net_fi" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-site-header__language-link" hreflang="fi" ><span class="ecl-site-header__language-link-code">fi</span><span class="ecl-site-header__language-link-label" lang="fi">suomi</span></a></li><li class="ecl-site-header__language-item"><a href="https://finance.ec.europa.eu/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net_sv" class="ecl-link ecl-link--standalone ecl-link--no-visited ecl-site-header__language-link" hreflang="sv" ><span class="ecl-site-header__language-link-code">sv</span><span class="ecl-site-header__language-link-label" lang="sv">svenska</span></a></li></ul></div></div></div></div> <div class="ecl-site-header__search-container" role="search"> <a class="ecl-button ecl-button--tertiary ecl-site-header__search-toggle" href="" 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ecl-link--no-visited" data-header-class-link="true" data-header-class-link-label-en="Business, Economy, Euro">Poslovanje, gospodarstvo, euro</a> </div> </div> <div class="ecl-site-header__banner"> <div class="ecl-container"> <div class="ecl-site-header__site-name">Finance</div> </div> </div> <div id="block-ewcms-theme-horizontal-menu"> <nav class="ecl-menu" data-ecl-menu data-ecl-menu-max-lines="2" data-ecl-auto-init="Menu" data-ecl-menu-label-open="Menu" data-ecl-menu-label-close="Zatvori" aria-expanded="false" role="navigation" aria-label="Navigacija portalom" ><div class="ecl-menu__overlay"></div><div class="ecl-container ecl-menu__container"><button class="ecl-button ecl-button--tertiary ecl-menu__open ecl-button--icon-only" type="button" data-ecl-menu-open aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--m ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use 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ecl-menu__item ecl-menu__items-next ecl-button--icon-only" type="button" data-ecl-menu-items-next tabindex="-1" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--s ecl-icon--rotate-90 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg><span class="ecl-button__label" data-ecl-label="true">Next items</span></span></button><ul class="ecl-menu__list" data-ecl-menu-list><li class="ecl-menu__item" data-ecl-menu-item id="ecl-menu-item-ecl-menu-435262893-0"><a href="/index_hr" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Home" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-0-link" >Početak</a></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-435262893-1"><a href="/regulation-and-supervision_hr" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Regulation, Supervision" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-1-link" >Financijske reforme i njihov napredak</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Pristup podelementima" aria-describedby="ecl-menu-item-ecl-menu-435262893-1-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/regulation-and-supervision/regulatory-process-financial-services_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Regulatory process in financial services" >Regulatory process in financial services</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/regulation-and-supervision/capital-movements_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Capital movements" >Capital movements</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/regulation-and-supervision/european-system-financial-supervision_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="European system of financial supervision" >European system of financial supervision</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/regulation-and-supervision/expert-groups-comitology-and-other-committees_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Expert groups, comitology and other committees" >Expert groups, comitology and other committees</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="https://finance.ec.europa.eu/regulation-and-supervision/consultation_en" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Consultations" >Consultations</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/regulation-and-supervision/financial-services-legislation_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Financial services legislation" >Financial services legislation</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/regulation-and-supervision_hr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Prikaži sve</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-435262893-2"><a href="/capital-markets-union-and-financial-markets_hr" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Financial markets" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-2-link" >Financial markets</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Pristup podelementima" aria-describedby="ecl-menu-item-ecl-menu-435262893-2-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/capital-markets-union-and-financial-markets/capital-markets-union_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Capital markets union" >Unija tržišta kapitala</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/capital-markets-union-and-financial-markets/financial-markets_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Financial markets" >Financijska tržišta</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/capital-markets-union-and-financial-markets/company-reporting-and-auditing_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Company reporting and auditing" >Izvješća poduzeća i revizija</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/capital-markets-union-and-financial-markets_hr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Prikaži sve</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-435262893-3"><a href="/banking_hr" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Banking & insurance" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-3-link" >Banking & insurance</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Pristup podelementima" aria-describedby="ecl-menu-item-ecl-menu-435262893-3-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/banking-union_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Banking union" >Bankovna unija</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/banking-regulation_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Banking regulation" >Banking regulation</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/non-performing-loans-npls_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Non-performing loans (NPLs)" >Non-performing loans (NPLs)</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/supplementary-supervision-financial-conglomerates_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Supplementary supervision of financial conglomerates" >Supplementary supervision of financial conglomerates</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/insurance_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Insurance" >Insurance</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/banking/pension-funds_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Pension funds" >Pension funds</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/banking_hr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Prikaži sve</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 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xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/sustainable-finance/overview-sustainable-finance_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Overview of sustainable finance" >Overview of sustainable finance</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/sustainable-finance/tools-and-standards_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Tools and standards" >Tools and standards</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/sustainable-finance/international-platform-sustainable-finance_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="International Platform on Sustainable Finance" >International Platform on Sustainable Finance</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/sustainable-finance/disclosures_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Disclosures" >Disclosures</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/sustainable-finance_hr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Prikaži sve</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-435262893-5"><a href="/digital-finance_hr" class="ecl-link ecl-link--standalone ecl-menu__link" data-untranslated-label="Digital finance" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-5-link" >Digital finance</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Pristup podelementima" aria-describedby="ecl-menu-item-ecl-menu-435262893-5-link" aria-expanded="false" ><span class="ecl-button__container"><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-button__icon" focusable="false" aria-hidden="true" data-ecl-icon><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#corner-arrow"></use></svg></span></button><div class="ecl-menu__mega" data-ecl-menu-mega ><ul class="ecl-menu__sublist"><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/digital-finance/crypto-assets_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Crypto-assets" >Crypto-assets</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/digital-finance/overview-digital-finance_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Overview of digital finance" >Overview of digital finance</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/digital-finance/digital-euro_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Digital euro" >Digital euro</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/digital-finance/cyber-resilience_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Cyber resilience" >Cyber resilience</a></li><li class="ecl-menu__subitem" data-ecl-menu-subitem ><a href="/digital-finance/framework-financial-data-access_hr" class="ecl-link ecl-link--standalone ecl-menu__sublink" data-untranslated-label="Framework for financial data access" >Framework for financial data access</a></li><li class="ecl-menu__subitem ecl-menu__see-all"><a href="/digital-finance_hr" class="ecl-link ecl-link--standalone ecl-link--icon ecl-menu__sublink" ><span class="ecl-link__label">Prikaži sve</span><svg class="ecl-icon ecl-icon--xs ecl-icon--rotate-180 ecl-link__icon" focusable="false" aria-hidden="true" ><use xlink:href="/themes/contrib/oe_theme/dist/ec/images/icons/sprites/icons.svg#arrow-left"></use></svg></a></li></ul></div></li><li class="ecl-menu__item ecl-menu__item--current ecl-menu__item--has-children" data-ecl-menu-item data-ecl-has-children aria-haspopup aria-expanded="false" id="ecl-menu-item-ecl-menu-435262893-6"><a href="/consumer-finance-and-payments_hr" class="ecl-link ecl-link--standalone ecl-menu__link ecl-menu__link--current" data-untranslated-label="Consumer finance" data-ecl-menu-link id="ecl-menu-item-ecl-menu-435262893-6-link" >Potrošačko financiranje i plaćanja</a><button class="ecl-button ecl-button--ghost ecl-menu__button-caret ecl-button--icon-only" type="button" data-ecl-menu-caret aria-label="Pristup podelementima" aria-describedby="ecl-menu-item-ecl-menu-435262893-6-link" 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financial service provider in another EEA country" data-level="1" >Podnošenje pritužbe protiv pružatelja financijskih usluga u drugoj državi članici EGP-a</a></div><div class="ecl-content-block__description">FIN-NET pomaže kupcima u izvansudskom rješavanju prekograničnih sporova.</div></div></article></div><div class="ecl-content-item-block__item contextual-region ecl-u-mb-l ecl-col-12 ecl-col-l-4 last-item-column last-item"><article class="ecl-navigation-list__item ecl-navigation-list__item--no-border" ><div class="ecl-content-block ecl-navigation-list__content-block" data-ecl-auto-init="ContentBlock" data-ecl-content-block ><div class="ecl-content-block__title"data-ecl-title-link><a href="/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/members-fin-net-country_hr" class="ecl-link ecl-link--standalone" data-untranslated-label="Members of FIN-NET by country" data-level="1" >Članovi FIN-NET-a po pojedinim zemljama</a></div><div 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