Customer Experience - Ex Libris Customer Experience

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menu-item-type-post_type menu-item-object-page menu-item-42"><a href="https://customer-experience.exlibrisgroup.com/support/">Support</a></li> <li id="menu-item-40" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-40"><a href="https://customer-experience.exlibrisgroup.com/community/">Community & Collaboration</a></li> </ul></nav> <div class="main-screen__header-logo"> <a href="https://customer-experience.exlibrisgroup.com"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/logo-1.svg" alt=""> </a> </div> </div> <div class="main-screen__header-mobile"> <div class="main-screen__header-mobile-wrapper"> <div class="main-screen__header-mobile-logo"> <a href="https://customer-experience.exlibrisgroup.com"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Customer-experience4000.svg" alt=""> </a> </div> <div class="main-screen__header-mobile-btn"> <strong></strong> </div> </div> <div class="main-screen__header-mobile-nav"> <ul class=""><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-42"><a href="https://customer-experience.exlibrisgroup.com/support/">Support</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-40"><a href="https://customer-experience.exlibrisgroup.com/community/">Community & Collaboration</a></li> </ul> <div class="main-screen__header-mobile-nav-logo"> <a href="https://customer-experience.exlibrisgroup.com"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/mobile.logo-2.svg" alt=""> </a> </div> </div> </div> <div class="main-screen__content"> <h1 class="main-screen__content-title"> Ensuring Excellence, with a Personal Touch </h1> <h2 class="main-screen__content-subtitle"> We are your personal Ex Libris experience experts </h2> <a class="main-screen__content-btn" href="https://www.youtube.com/embed/qYQwYDLJd10" target="_blank"> Watch a video </a> </div> <div class="main-screen__content main-screen__content-mobile"> <h1 class="main-screen__content-title"> It’s time to get personal </h1> <h2 class="main-screen__content-subtitle"> We are your personal Ex Libris experience experts. </h2> <a class="main-screen__content-btn" href="#" target="_blank"> Our Journey </a> </div> </section> <section class="info-product"> <div class="info-product__inner">  <img class="parallax-item" data-speed="20" data-first-img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/img-1.png" alt=""> <img class="parallax-item" data-speed="40" data-second-img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/img-2.png" alt=""> <img class="parallax-item" data-speed="60" data-third-img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/img-3.png" alt=""> <img data-bg-img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/bg-line.svg" alt="">  <div class="info-product__mobile-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/mobile-img-1.png" alt=""> </div> <div class="info-product__content"> <div class="info-product__content-title"> <h2> We help you put Ex Libris products to work meeting your local needs and strategic goals </h2> </div> <div class="info-product__content-text"> <p> <p>Our dedicated teams will be there whenever needed, to ensure you have the resources, insights and tools to overcome any challenges and thrive in your Ex Libris environment.</p> </p> </div> <div class="info-product__content-btn"> <a class="btn" href="https://live-exlibris-customer-experience.pantheonsite.io/support/"> <strong>Learn More</strong> </a> </div> </div> </div> </section> <section class="testimonials-cards"> <div class="testimonials-cards__inner"> <div class="testimonials-cards__slider swiper"> <div class="swiper-wrapper"> <div class="testimonials-cards__slide swiper-slide"> <div class="testimonials-cards__slide-content"> <div class="testimonials-cards__slide-title"> <h3>Take it from James</h3> </div> <div class="testimonials-cards__slide-text"> <p> <p><span style="font-weight: 400;">“If you ever need to measure the success of Leganto at UMW all you need to know is that students & faculty are constantly asking how they can get more resources up in Leganto.”</span></p> </p> </div> <div class="testimonials-cards__slide-sub-text"> James Pape, Access Services & Outreach Librarian, University of Mary Washington </div> </div> </div> <div class="testimonials-cards__slide swiper-slide"> <div class="testimonials-cards__slide-content"> <div class="testimonials-cards__slide-title"> <h3>Take it from Iliaria </h3> </div> <div class="testimonials-cards__slide-text"> <p> <p><span style="font-weight: 400;">“The Campus Engagement support you provided helped us establish a schedule of activities, priorities, and materials to support and train our staff and teachers. I can’t thank you enough for your willingness to listen and provide active support along the way.”</span></p> </p> </div> <div class="testimonials-cards__slide-sub-text"> Iliaria Betocchi, Librarian, Universita’ di Siena </div> </div> </div> <div class="testimonials-cards__slide swiper-slide"> <div class="testimonials-cards__slide-content"> <div class="testimonials-cards__slide-title"> <h3>Take it from Carmen</h3> </div> <div class="testimonials-cards__slide-text"> <p> <p>“The team was very skillful and responsive and helped us make the best choices with our data and its organization in our Alma system. They were very attentive with us during the migration, and also helped us to examine all possibilities to integrate our external sources efficiently.”</p> <p> </p> </p> </div> <div class="testimonials-cards__slide-sub-text"> Carmen Alemany, Manager of the Heritage Library, Collège de France </div> </div> </div> <div class="testimonials-cards__slide swiper-slide"> <div class="testimonials-cards__slide-content"> <div class="testimonials-cards__slide-title"> <h3>Take it from Deanira</h3> </div> <div class="testimonials-cards__slide-text"> <p> <p><span style="font-weight: 400;">“Thank you for the very useful meetings you have organized with our team of the library system of Genova. They are an excellent opportunity for discussion and analysis on the use of the Ex Libris products we have implemented and on the existing innovations.”</span></p> </p> </div> <div class="testimonials-cards__slide-sub-text"> Deanira Pisana, Università di Genova </div> </div> </div> <div class="testimonials-cards__slide swiper-slide"> <div class="testimonials-cards__slide-content"> <div class="testimonials-cards__slide-title"> <h3>Take it from Lucy</h3> </div> <div class="testimonials-cards__slide-text"> <p> <p><span style="font-weight: 400;">“</span>Thank you for all your help and support. UCEM continues to benefit greatly from the fabulous Summon Discovery service. You have been absolutely brilliant as always and I certainly appreciate all the hard work you put in and continued support that you provide<span style="font-weight: 400;">.”</span></p> </p> </div> <div class="testimonials-cards__slide-sub-text"> Lucy Roper, University College of Estate Management (UCEM) </div> </div> </div> </div> <div class="swiper-button-prev swiper-button-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/arrow-slider-prev.svg" alt=""> </div> <div class="swiper-button-next swiper-button-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/arrow-slider-next.svg" alt=""> </div> <div class="swiper-pagination"></div> </div> </div> </section> <section class="info-company section" > <div class="info-company__content"> <div class="info-company__content-title"> <h2>We Go Hand in Hand</h2> </div> <div class="info-company__content-description"> <p> <p>You are at the heart of a tailored program to ensure your rapid and easy adoption of Ex Libris products. We provide the product adoption roadmap, knowledge and support, to empower you through every step along the way.</p> </p> </div> <div class="info-company__content-btn"> <a class="btn" href="https://live-exlibris-customer-experience.pantheonsite.io/success/"> <strong>Your Journey</strong> </a> </div> </div> <div class="info-company__tabs"> <div class="info-company__tabs-panel"> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">1</strong> <strong class="info-company__tabs-panel-btn-title">Discover solutions</strong> </button> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">2</strong> <strong class="info-company__tabs-panel-btn-title">Onboarding</strong> </button> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">3</strong> <strong class="info-company__tabs-panel-btn-title">Implementation</strong> </button> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">4</strong> <strong class="info-company__tabs-panel-btn-title">Adoption</strong> </button> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">5</strong> <strong class="info-company__tabs-panel-btn-title">Optimization</strong> </button> <button class="info-company__tabs-panel-btn"> <strong class="info-company__tabs-panel-btn-number">6</strong> <strong class="info-company__tabs-panel-btn-title">Value Realization </strong> </button> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Discover solutions</h4> </div> <div class="info-company__tab-content-text"> <p> <p>Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.</p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-01-1.png" alt=""> </div> </div> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Onboarding</h4> </div> <div class="info-company__tab-content-text"> <p> <p>We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.</p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-02-1.png" alt=""> </div> </div> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Implementation</h4> </div> <div class="info-company__tab-content-text"> <p> <p>Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.</p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-03-1.png" alt=""> </div> </div> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Adoption</h4> </div> <div class="info-company__tab-content-text"> <p> <p>Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.</p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-04-1.png" alt=""> </div> </div> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Optimization</h4> </div> <div class="info-company__tab-content-text"> <p> <p>As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.</p> <p> </p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-05-1.png" alt=""> </div> </div> </div> <div class="info-company__tab"> <div class="info-company__tab-wrapper"> <div class="info-company__tab-content"> <div class="info-company__tab-content-title"> <h4>Value Realization </h4> </div> <div class="info-company__tab-content-text"> <p> <p>Your account manager will work with you to strategically plan for your future business goals.</p> </p> </div> </div> <div class="info-company__tab-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-06-1.png" alt=""> </div> </div> </div> </div> <div class="info-company__accordion-mobile"> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 1 </div> <div class="info-company__accordion-item-title"> Discover solutions </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>Your library’s individual requirements will be analyzed by a dedicated success expert. Recommended functions, best practices and insights from other customers will ensure the optimum fit.</p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-01-1.png" alt=""> </div> </div> </div> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 2 </div> <div class="info-company__accordion-item-title"> Onboarding </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>We will support your planning, and guide your preparation for each milestone with an in-depth introduction to your project.</p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-02-1.png" alt=""> </div> </div> </div> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 3 </div> <div class="info-company__accordion-item-title"> Implementation </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>Your library’s smooth transition includes training and consultancy and is designed to ensure all configurations, integrations and data migration requirements are defined, tested and scheduled so that your library goes live on time.</p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-03-1.png" alt=""> </div> </div> </div> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 4 </div> <div class="info-company__accordion-item-title"> Adoption </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>Tailor Ex Libris solutions to your workflows and grow your knowledge of best practices with the help of a dedicated Success expert and a knowledge acceleration program that focuses on common post go-live topics.</p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-04-1.png" alt=""> </div> </div> </div> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 5 </div> <div class="info-company__accordion-item-title"> Optimization </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>As you realize more value from automated workflows and integrations, we’ll look towards the future. Together we can use business reviews, health checks and benchmarks to measure your progress and find untapped potential that matters most to your library.</p> <p> </p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-05-1.png" alt=""> </div> </div> </div> <div class="info-company__accordion-item"> <div class="info-company__accordion-item-header"> <div class="info-company__accordion-item-number"> 6 </div> <div class="info-company__accordion-item-title"> Value Realization </div> <div class="info-company__accordion-item-arrow"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/gray-arrow.svg" alt=""> </div> </div> <div class="info-company__accordion-item-body"> <div class="info-company__accordion-item-tetx"> <p>Your account manager will work with you to strategically plan for your future business goals.</p> </div> <div class="info-company__accordion-item-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/Our-Journey-06-1.png" alt=""> </div> </div> </div> </div> </section> <section class="location-info " style="background-image: url(https://customer-experience.exlibrisgroup.com/wp-content/themes/exlibris-customers/img/map-bg.png);"> <div class="location-info__content"> <div class="location-info__content-title"> <h2>Global Reach, Local Touch </h2> </div> <div class="location-info__content-text"> <p>We’re what’s familiar. We’re the people who know you, speak your language and share your time zone, all around the globe.</p> </div> </div> <div class="location-info__map"> <div class="location-info__map-wrapper"> <div class="location-info__map-bg"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/02/map-1.png" alt=""> </div> </div> </div> </section> <section class="contact-company contact-company-line contact-company-img"> <div class="contact-company__inner section" > <div class="contact-company__content"> <div class="contact-company__content-text"> <div class="contact-company__content-text-title"> <h2> Nurtured by our trusted community </h2> </div> <div class="contact-company__content-mobile-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/02_355px.png" alt=""> </div> <div class="contact-company__content-text-descr"> <p>You make our community stronger. That’s why we encourage your participation in the active user groups, as well as other community programs, such as Idea Exchange, that constantly ensure our products excel at meeting your most demanding needs.</p> </div> <div class="contact-company__content-text-btn"> <a href="https://live-exlibris-customer-experience.pantheonsite.io/community/" class="btn"> <strong>Community Programs</strong> </a> </div> </div> <div class="contact-company__content-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/02_355px.png" alt=""> </div> </div> <div class="contact-company__content"> <div class="contact-company__content-form"> <div class="contact-company__content-form-title"> <h2> We can do more, together </h2> </div> <div class="contact-company__content-mobile-img"> <img src="https://customer-experience.exlibrisgroup.com/wp-content/uploads/2022/03/8_430px-1.png" alt=""> </div> <div class="contact-company__content-form-descr"> <p> Tell us how we can make your journey better. 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