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ema-general--content-banner mb-4-75 bcl-content-banner ema-light-blue"><div class="container px-0"><div class="row"><div class="col-12"><article class="bg-transparent border-0 card container"><div class="row"><div class="left-col col-12 col-md-3 col-lg-2"><div class="img-wrapper format-svg"><img src="https://www.ema.europa.eu/sites/default/files/2024-07/Bubble-speech_question-2.svg" alt="icon speech bubbles question mark right" class="card-img-top rounded-1" /></div></div><div class="right-col col-12 col-md-9 col-lg-10"><div class="card-body container"><div class="row"><div class="col"><h1 class="content-banner-title card-title bcl-heading"><span>Send a question to the European Medicines Agency</span></h1><div class="card-content-block"><div class="card-content-wrapper"><div class="content"><div class="field string-long ema-general__field-ema-summary">Use this form to send a request for information from the European Medicines Agency (EMA) or to make a formal request for access to EMA documents that are not already published on this website. </div></div></div><div class="d-flex flex-column flex-lg-row justify-content-between gap-3"><div class="card-badge-wrapper d-flex flex-row flex-wrap gap-3 align-items-start"><span class="ema-bg-category badge rounded-pill badge-outline-primary" title="Corporate"><span class="label">Corporate</span></span></div></div></div></div></div></div></div></div></article></div></div></div></div></div></div><div class="col-12 "><div class="row"><div class="col-12"><div id="block-system-main-block" class="main-content"><article class="content-without-sidebar hidden-rating hidden-share node ema-general ema-general--full container"><div class="ema-node-content-wrapper node-sections"><div class="item"><div id="ema-inpage-item-32402" class="paragraph paragraph--type--oe-rich-text paragraph--view-mode--default"><div class="ecl-editor"><p>For<strong> technical support </strong>with EMA's IT systems (e.g. Eudravigilance, IRIS, EudraCT), please see <a href="/node/68696#ema-inpage-item-10861">Ask for assistance with an EMA IT system</a>.</p><p>Read our <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="4fd2ad85-33ba-4c4e-af16-4785a2600b29" href="/en/about-us/frequently-asked-questions" title="Frequently asked questions">Frequently asked questions</a> <strong>before sending EMA a question</strong>. These provide answers to questions sent regularly to the Agency by its stakeholders, such as:</p><ul><li>What is the Agency responsible for?</li><li>Are all medicines in the European Union approved via the Agency?</li><li>How are herbal medicines evaluated?</li><li>What are the responsibilities of the Agency in the assessment of certain categories of medical devices?</li><li>Can the Agency help to fund my work?</li><li>My medicine has been evaluated by the Agency but is not available in my country. Why not?</li></ul></div></div></div><div class="item"><div id="ema-inpage-item-32405"><div class="accordion d-flex flex-column" id="accordion-bcl-accordion--2"><div class="accordion-buttons d-flex flex-row align-items-center justify-content-end gap-3 mb-3"><button class="btn btn-primary" type="button" role="button" data-trigger="expand-section" aria-expanded="true">Expand section</button><button class="btn btn-light" type="button" role="button" data-trigger="collapse-section" aria-expanded="false">Collapse section</button></div><script type="text/javascript"> document.querySelectorAll('#accordion-bcl-accordion--2 [data-trigger]').forEach((button) => { button.addEventListener('click', event => { const item = event.target, action = item.getAttribute('data-trigger'), accordion = item.closest('#accordion-bcl-accordion--2'), accordion_items = accordion.querySelectorAll('.accordion-collapse'); accordion_items.forEach((accordion_item) => { if (action === 'expand-section') { bootstrap.Collapse.getOrCreateInstance(accordion_item, { toggle: false }).show(); } else if (action === 'collapse-section') { bootstrap.Collapse.getOrCreateInstance(accordion_item, { toggle: false }).hide(); } }); }, false); }); </script><div class="accordion-items-wrapper"><div class="accordion-item"><h2 class="accordion-header" id="heading-bcl-accordion--2-1"><button class="accordion-button collapsed" data-bs-toggle="collapse" autocomplete="off" data-bs-target="#collapse-bcl-accordion--2-1" aria-controls="collapse-bcl-accordion--2-1" aria-expanded="false" type="button" > COVID-19 </button></h2><div class="accordion-collapse collapse" id="collapse-bcl-accordion--2-1" aria-labelledby="heading-bcl-accordion--2-1" role="region"><div class="accordion-body"><p>Please check our content on <strong>COVID-19</strong> before sending a question about EMA鈥檚 work in response to the pandemic:</p><ul><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="246fd9fe-b2aa-42cd-9927-77efd8748606" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19" title="Coronavirus disease (COVID-19)">Coronavirus disease (COVID-19)</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5d266523-eb14-4303-8f2a-0ee291e935cf" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-medicines" title="COVID-19 medicines">COVID-19 medicines</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="fbb53cc6-ce57-42fc-8dff-524c50fedf9e" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-medicines/covid-19-vaccines-key-facts" title="COVID-19 vaccines: key facts">COVID-19 vaccines: key facts</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="785d9c5c-3e8e-44c8-8986-623f337768b8" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-medicines/safety-covid-19-vaccines" title="Safety of COVID-19 vaccines">Safety of COVID-19 vaccines</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d6c1794e-1d6c-4d94-bc67-5970dcdee6c6" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-public-health-emergency-international-concern-2020-23/covid-19-vaccines-development-evaluation-approval-monitoring" title="COVID-19 vaccines: development, evaluation, approval and monitoring">COVID-19 vaccines: development, evaluation, approval and monitoring</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="cb80a401-267d-484c-b44a-a205a68601e4" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-public-health-emergency-international-concern-2020-23/covid-19-vaccines-studies-approval" title="COVID-19 vaccines: studies for approval">COVID-19 vaccines: studies for approval</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ca414cbb-dec1-4243-a811-8b580b3159c5" href="/en/human-regulatory-overview/public-health-threats/coronavirus-disease-covid-19/covid-19-public-health-emergency-international-concern-2020-23/transparency-exceptional-measures-covid-19-medicines" title="Transparency: exceptional measures for COVID-19 medicines">Transparency: exceptional measures for COVID-19 medicines</a></li></ul><p>EMA is not involved in advising on <strong>travel requirements</strong> in the European Union (EU), such as vaccination, quarantine or testing for travellers. </p><p>Decisions about which COVID-19 vaccines are included, for example, in the <strong>EU Digital COVID Certificate</strong>, are taken by the EU Member States. EMA is in charge of the scientific evaluation of vaccines for EU marketing authorisation. The acceptability criteria for travel purposes are broader and can include, for example, World Health Organization (WHO) listed vaccines that have not necessarily undergone the EMA process of authorisation.</p><p>Official information on this topic is available in all EU languages at: </p><ul><li><a href="https://reopen.europa.eu/en">Re-open EU website and mobile app</a></li><li><a href="https://www.europarl.europa.eu/news/en/headlines/priorities/eu-response-to-coronavirus/20210520STO04404/travel-safely-with-the-eu-digital-covid-certificate">EU Digital Covid Certificate</a></li></ul></div></div></div><div class="accordion-item"><h2 class="accordion-header" id="heading-bcl-accordion--2-2"><button class="accordion-button collapsed" data-bs-toggle="collapse" autocomplete="off" data-bs-target="#collapse-bcl-accordion--2-2" aria-controls="collapse-bcl-accordion--2-2" aria-expanded="false" type="button" > EMA cannot currently process all access-to-documents requests immediately </button></h2><div class="accordion-collapse collapse" id="collapse-bcl-accordion--2-2" aria-labelledby="heading-bcl-accordion--2-2" role="region"><div class="accordion-body"><p><strong>Before requesting a document</strong> from EMA:</p><ul><li><a href="/search?f%5B0%5D=ema_search_entity_is_document%3ADocument">check first if the document is available on our website</a>;</li><li>see the Agency's policy on <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9f790ca5-4cc6-471e-ba12-fbd839daa5e6" href="/en/about-us/how-we-work/access-documents" title="Access to documents">Access to documents</a>, which includes information on how to submit a request.</li></ul><p>EMA cannot currently process all <strong>access-to-documents</strong> requests at the same time.</p><p>This is because their number increased while EMA was operating under a business continuity plan during the COVID-19 pandemic.</p><p>EMA is making every effort to process all requests as soon as possible. It is dealing with requests in a chronological order, based on time of receipt. An access-to-documents coordinator will inform you when your procedure starts.</p><p>In order to ensure a manageable flow of requests in a fair, timely and consistent way, the following approach applies:</p><ul><li>Each access-to-documents request cannot exceed two documents</li><li>A requester/affiliation can have a maximum of five access to documents requests in queue</li></ul><p>For more information, please refer to Q17 and Q18 of the</p><div class="mt-4 ema-file-wrapper" xmlns:xlink="http://www.w3.org/1999/xlink"><div data-ema-document-type="other" class="bcl-file variant-default border rounded overflow-hidden"><div class="file-title-metadata px-3-5 py-3"><div class="d-flex"><div class="pe-2 pb-2 icon-wrapper"><svg class="mt-1 icon--file text-dark bi icon--2xl"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#file-pdf" /></svg></div><div class="d-md-flex flex-grow-1 ms-2-5"><div class="flex-grow-1"><p class="file-title mb-1 fw-bold">Guide on access to unpublished documents</p><div class="file-metadata d-grid gap-2 gap-md-0"><small class="file-metadata-row w-100 d-flex gap-2 flex-column flex-sm-row reference-number fw-normal text-muted"><span class="label">Reference Number: </span><span class="value">EMA/304162/2014 Rev.6</span></small></div></div></div></div></div><div class="file-language-links px-3-5 py-3 border-top d-flex flex-column flex-md-row flex-wrap justify-content-between align-items-start align-items-md-center"><div class="d-flex flex-column flex-wrap"><p class="language-meta mb-1 fw-bold"> English (EN) <span class="fw-normal"> (307.05 KB - PDF)</span></p><div class="dates-metadata d-grid d-lg-flex flex-lg-row gap-1 gap-lg-3 align-content-start"><small class="metadata-row first-published fw-normal text-muted"><strong class="label">First published: </strong><span class="value"><time datetime="2014-11-24T15:00:00Z">24/11/2014</time></span></small><small class="metadata-row last-updated fw-normal text-muted"><strong class="label">Last updated: </strong><span class="value"><time datetime="2024-04-25T14:05:00Z">25/04/2024</time></span></small></div></div><a target="_blank" class="standalone align-self-top d-inline-block mt-3-5 mt-md-0 flex-shrink-0" href="/en/documents/other/guide-access-unpublished-documents_en.pdf">View<svg class="ms-2-5 bi icon--fluid"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#eye" /></svg></a></div></div></div><p> </p><p>The current arrangements are in line with EMA's <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9f790ca5-4cc6-471e-ba12-fbd839daa5e6" href="/en/about-us/how-we-work/access-documents" title="Access to documents">policy on access to documents</a>. This states that the Agency will apply the principle of proportionality in order not to jeopardise core business tasks and its performance due to workload related to activities within <a href="http://www.europarl.europa.eu/RegData/PDF/r1049_en.pdf">Regulation (EC) No 1049/2001</a>.</p></div></div></div></div></div></div></div><div class="item"><div id="ema-inpage-item-32406" class="paragraph paragraph--type--oe-rich-text paragraph--view-mode--default"><div class="ecl-editor"><p>EMA collects information you provide concerning your location for the sole and exclusive purpose of processing requests for access to documents and the application of Article 2(1) of <a href="http://www.europarl.europa.eu/RegData/PDF/r1049_en.pdf">Regulation (EC) No 1049/2001</a>. For more information, see <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9f790ca5-4cc6-471e-ba12-fbd839daa5e6" href="/en/about-us/how-we-work/access-documents" title="Access to documents">Access to documents</a>. </p><p>For information on how EMA uses your details, see the:</p><div class="mt-4 ema-file-wrapper" xmlns:xlink="http://www.w3.org/1999/xlink"><div data-ema-document-type="other" class="bcl-file variant-default border rounded overflow-hidden"><div class="file-title-metadata px-3-5 py-3"><div class="d-flex"><div class="pe-2 pb-2 icon-wrapper"><svg class="mt-1 icon--file text-dark bi icon--2xl"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#file-pdf" /></svg></div><div class="d-md-flex flex-grow-1 ms-2-5"><div class="flex-grow-1"><p class="file-title mb-1 fw-bold">European Medicines Agency鈥檚 privacy statement concerning requests for information or access to documents</p><div class="file-metadata d-grid gap-2 gap-md-0"><small class="file-metadata-row w-100 d-flex gap-2 flex-column flex-sm-row reference-number fw-normal text-muted"><span class="label">Reference Number: </span><span class="value">EMA/415481/2019 Rev. 2</span></small><small class="file-metadata-row w-100 d-flex gap-2 flex-column flex-sm-row summary fw-normal text-muted"><span class="label">Summary: </span><span class="value"><p>European Medicines Agency鈥檚 Privacy Statement concerning requests for information or access to documents</p></span></small></div></div></div></div></div><div class="file-language-links px-3-5 py-3 border-top d-flex flex-column flex-md-row flex-wrap justify-content-between align-items-start align-items-md-center"><div class="d-flex flex-column flex-wrap"><p class="language-meta mb-1 fw-bold"> English (EN) <span class="fw-normal"> (168.57 KB - PDF)</span></p><div class="dates-metadata d-grid d-lg-flex flex-lg-row gap-1 gap-lg-3 align-content-start"><small class="metadata-row first-published fw-normal text-muted"><strong class="label">First published: </strong><span class="value"><time datetime="2024-10-28T16:42:53Z">28/10/2024</time></span></small><small class="metadata-row last-updated fw-normal text-muted"><strong class="label">Last updated: </strong><span class="value"><time datetime="2020-10-12T12:49:00Z">12/10/2020</time></span></small></div></div><a target="_blank" class="standalone align-self-top d-inline-block mt-3-5 mt-md-0 flex-shrink-0" href="/en/documents/other/european-medicines-agencys-privacy-statement-concerning-requests-information-or-access-documents_en.pdf">View<svg class="ms-2-5 bi icon--fluid"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#eye" /></svg></a></div></div></div></div></div></div><div class="item"><div id="ema-inpage-item-38503" class="paragraph paragraph--type--ema-embedded-item paragraph--view-mode--default"><div id="block-webform--2" class="ema-webform-block"><h3 class="block-title">Your question</h3><span id="webform-submission-ema-send-a-question-node-73351-form-ajax-content"></span><div id="webform-submission-ema-send-a-question-node-73351-form-ajax" class="webform-ajax-form-wrapper" data-effect="none" data-progress-type="throbber"><form class="webform-submission-form webform-submission-add-form webform-submission-ema-send-a-question-form webform-submission-ema-send-a-question-add-form webform-submission-ema-send-a-question-node-73351-form webform-submission-ema-send-a-question-node-73351-add-form js-webform-details-toggle webform-details-toggle" data-drupal-selector="webform-submission-ema-send-a-question-node-73351-add-form-2" action="/en/about-us/contacts-european-medicines-agency/send-question-european-medicines-agency" method="post" id="webform-submission-ema-send-a-question-node-73351-add-form--2" accept-charset="UTF-8"><fieldset class="container-inline clearfix required js-webform-type-fieldset webform-type-fieldset js-form-item form-item js-form-wrapper" data-drupal-selector="edit-your-name" id="edit-your-name--2"><legend class="col-form-label"><span class="fieldset-legend js-form-required form-required">Your name</span></legend><div class="fieldset-wrapper"><div class="js-form-item form-item js-form-type-textfield form-item-title js-form-item-title form-no-label"><input autocomplete="off" data-drupal-selector="edit-title" type="text" id="edit-title--2" name="title" value="" size="60" maxlength="255" placeholder="Title" class="required form-control" required="required" aria-required="true" /><span class="ico"></span></div><div class="js-form-item form-item js-form-type-textfield form-item-first-name js-form-item-first-name form-no-label"><input autocomplete="off" data-drupal-selector="edit-first-name" type="text" id="edit-first-name--2" name="first_name" value="" size="60" maxlength="255" placeholder="First name" class="required form-control" required="required" aria-required="true" /><span class="ico"></span></div><div class="js-form-item form-item js-form-type-textfield form-item-surname js-form-item-surname form-no-label"><input autocomplete="off" data-drupal-selector="edit-surname" type="text" id="edit-surname--2" name="surname" value="" size="60" maxlength="255" placeholder="Surname" class="required form-control" required="required" aria-required="true" /><span class="ico"></span></div></div></fieldset><div class="js-form-item form-item js-form-type-textfield form-item-organisation js-form-item-organisation"><label for="edit-organisation--2" class="js-form-required form-required form-label">Organisation/Employer</label><input autocomplete="off" data-drupal-selector="edit-organisation" aria-describedby="edit-organisation--2--description" type="text" id="edit-organisation--2" name="organisation" value="" size="60" maxlength="255" placeholder="Organisation" class="required form-control" required="required" aria-required="true" /><span class="ico"></span><small class="description form-text text-muted"><div id="edit-organisation--2--description" class="webform-element-description"> If you are not representing a particular organisation please write 'Not applicable' into this field. </div></small></div><div class="js-form-item form-item js-form-type-select form-item-affiliation js-form-item-affiliation"><label for="edit-affiliation--2" class="js-form-required form-required form-label">Who are you?</label><select data-drupal-selector="edit-affiliation" id="edit-affiliation--2" name="affiliation" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">Please select...</option><option value="17383">Academia/research institute</option><option value="17384">Consultant</option><option value="17385">Delegate to EMA</option><option value="17387">EU National Competent Authority</option><option value="17386">EU institution (EC etc.)</option><option value="17388">Healthcare professional</option><option value="17389">Journalist</option><option value="17390">Law firm</option><option value="17391">Not-for-profit organisation</option><option value="17392">Patient or consumer</option><option value="17393">Pharmaceutical industry</option><option value="17394">Regulator outside the EU</option><option value="17395">Seeking job at the EMA</option></select><span class="ico"></span></div><div class="js-form-item form-item js-form-type-select form-item-location js-form-item-location"><label for="edit-location--2" class="js-form-required form-required form-label">Location</label><select data-drupal-selector="edit-location" id="edit-location--2" name="location" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">Please select...</option><option value="17429">Africa</option><option value="17430">Asia</option><option value="17431">Australia</option><option value="17396">Austria</option><option value="17397">Belgium</option><option value="17398">Bulgaria</option><option value="17399">Croatia</option><option value="17400">Cyprus</option><option value="17401">Czechia</option><option value="17402">Denmark</option><option value="17403">Estonia</option><option value="17432">European Country outside the EU</option><option value="17404">Finland</option><option value="17405">France</option><option value="17406">Germany</option><option value="17407">Greece</option><option value="17408">Hungary</option><option value="17409">Iceland</option><option value="17410">Ireland</option><option value="17411">Italy</option><option value="17412">Latvia</option><option value="17413">Liechtenstein</option><option value="17414">Lithuania</option><option value="17415">Luxembourg</option><option value="17416">Malta</option><option value="17417">Netherlands</option><option value="17433">North America</option><option value="21900">Northern Ireland</option><option value="17418">Norway</option><option value="17420">Poland</option><option value="17421">Portugal</option><option value="17422">Romania</option><option value="17423">Slovakia</option><option value="17424">Slovenia</option><option value="17434">South America</option><option value="17425">Spain</option><option value="17426">Sweden</option></select><span class="ico"></span></div><fieldset data-drupal-selector="edit-issue-type" id="edit-issue-type--2--wrapper" class="radios--wrapper fieldgroup form-composite webform-composite-visible-title required js-webform-type-radios webform-type-radios js-form-item form-item js-form-wrapper"><legend id="edit-issue-type--2--wrapper-legend" class="col-form-label"><span class="fieldset-legend js-form-required form-required">Please select your type of enquiry</span></legend><div class="fieldset-wrapper"><div id="edit-issue-type--2" class="form-radios"><div class="js-form-item form-item js-form-type-radio form-item-issue-type js-form-item-issue-type form-check"><input data-drupal-selector="edit-issue-type-22800-2" type="radio" id="edit-issue-type-22800--2" name="issue_type" value="22800" checked="checked" class="form-radio form-check-input" /><label class="form-check-label option form-label" for="edit-issue-type-22800--2">I want you to answer a question</label></div><div class="js-form-item form-item js-form-type-radio form-item-issue-type js-form-item-issue-type form-check"><input data-drupal-selector="edit-issue-type-22801-2" type="radio" id="edit-issue-type-22801--2" name="issue_type" value="22801" class="form-radio form-check-input" /><label class="form-check-label option form-label" for="edit-issue-type-22801--2">I want an unpublished document (maximum 2 documents per request)</label></div><div class="js-form-item form-item js-form-type-radio form-item-issue-type js-form-item-issue-type form-check"><input data-drupal-selector="edit-issue-type-22802-2" type="radio" id="edit-issue-type-22802--2" name="issue_type" value="22802" class="form-radio form-check-input" /><label class="form-check-label option form-label" for="edit-issue-type-22802--2">I want help identifying which unpublished document I need</label></div></div></div></fieldset><div id="edit-help-on-type-of-enquiry--2" class="js-form-item form-item js-form-type-processed-text form-item- js-form-item- form-no-label"><p>For more information on these enquiry types and how we handle them, see:</p><ul><li><a href="/en/documents/other/european-medicines-agency-code-good-administrative-behaviour_en.pdf" target="_blank" hreflang="en" xmlns:xlink="http://www.w3.org/1999/xlink"><svg class="me-2-5 bi icon--s"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#file-pdf" /></svg>The European Medicines Agency code of good administrative behaviour</a></li><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="9f790ca5-4cc6-471e-ba12-fbd839daa5e6" href="/en/about-us/how-we-work/access-documents" title="Access to documents">Access to documents</a></li><li><a href="/en/documents/other/guide-access-unpublished-documents_en.pdf" target="_blank" hreflang="en" xmlns:xlink="http://www.w3.org/1999/xlink"><svg class="me-2-5 bi icon--s"><use xlink:href="/themes/custom/ema_theme/resources/icons/ema-bcl-bootstrap-icons.svg#file-pdf" /></svg>Guide on access to unpublished documents</a></li></ul><span class="ico"></span></div><div class="js-form-item form-item js-form-type-textfield form-item-subject js-form-item-subject"><label for="edit-subject--2" class="js-form-required form-required form-label">What is the subject of your enquiry?</label><input data-drupal-selector="edit-subject" type="text" id="edit-subject--2" name="subject" value="" size="60" maxlength="255" placeholder="For example "Question on", "Request for"" class="required form-control" required="required" aria-required="true" /><span class="ico"></span></div><div class="js-form-item form-item js-form-type-textarea form-item-your-questions js-form-item-your-questions"><label 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Where possible please provide a link, a product name, a reference number or the name of the document or topic you are interested in. 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