CINXE.COM

IndiaMART Complaint

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150px; background-size: 235%; } } @media(max-width:1102px) { .fr1 { float: right; position: initial; margin-right: -1px; margin-top: 0px; } } @media (min-width: 720px) { html { overflow-y: scroll !important; } } .showonandroid { display: none !important; } .burger-menu { display: none; font-size: 30px; cursor: pointer; } .nav-menu { display: none; } @media screen and (max-width: 768px) { .burger-menu { display: block; float: right; margin-top: 20px; } .nav-menu { display: none; position: fixed; height: 100%; } body.no-scroll { position: fixed; width: 100%; } } .burger-menu { display: none; font-size: 24px; cursor: pointer; } @media (max-width: 768px) { .burger-menu { display: block; float: left; color: white; margin: 20px -50px 29px -45px; } .ico-usr { display: none; } .nav-menu { display: none; /* Hidden initially */ position: fixed; height: 100%; top: 65px; padding-bottom:50px; background-color: #fff; border: 1px solid #ddd; list-style: none; z-index: 1000; overflow: hidden; } 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rotate(90deg); /* Rotate chevron down when active */ } #buyer-tools-content { max-height: 0; overflow: hidden; transition: max-height 0.3s ease; } #buyer-tools-content.open { max-height: 130px; /* Adjust according to your needs */ } } </style> <script> function toggleMenu(event) { var menu = document.getElementById('nav-menu'); var blur = document.getElementById('overlay-header'); // Check if the menu is active if (menu.classList.contains('active')) { menu.classList.remove('active'); document.body.classList.remove('no-scroll'); // Enable body scrolling blur.classList.remove('overlay'); // document.body.classList.remove('modal-open'); // Remove opacity effect } else { menu.classList.add('active'); // document.querySelector('.dropdown').classList.add('open'); document.body.classList.add('no-scroll'); // Disable body scrolling blur.classList.add('overlay'); // document.body.classList.add('modal-open'); // Add opacity effect } // Prevent the click event from propagating up to the document // event.stopPropagation(); } document.addEventListener('DOMContentLoaded', function () { var menu = document.getElementById('nav-menu'); var burgerMenu = document.querySelector('.burger-menu'); var blur = document.getElementById('overlay-header'); document.addEventListener('click', function (event) { // If the menu is open and the click is outside the menu and burger icon, close the menu if (menu.classList.contains('active') && !menu.contains(event.target) && !burgerMenu.contains(event.target)) { menu.classList.remove('active'); document.body.classList.remove('no-scroll'); // Enable scrolling again blur.classList.remove('overlay'); } }); }); function toggleSellerTools(el) { var content = el.parentElement.querySelector('#seller-tools-content'); var chevron = el.querySelector('.chevron-seller'); if (content.style.display === 'none' || content.style.display === '') { content.style.display = 'block'; chevron.classList.add('active'); } else { content.style.display = 'none'; chevron.classList.remove('active'); } } function toggleBuyerTools(el) { var content = el.parentElement.querySelector('#buyer-tools-content'); var chevron = el.parentElement.querySelector('.chevron-buyer'); // Change this line if (content.classList.contains('open')) { content.classList.remove('open'); content.style.maxHeight = null; // Close it by removing the max-height chevron.classList.remove('active'); } else { content.classList.add('open'); content.style.maxHeight = content.scrollHeight + 'px'; // Open it by setting the max-height chevron.classList.add('active'); } } function helpcentermob(el) { var content = el.parentElement.querySelector('#help-center-mob'); var chevron = el.querySelector('.chevron-help'); if (content.style.display === 'none' || content.style.display === '') { content.style.display = 'block'; chevron.classList.add('active'); } else { content.style.display = 'none'; chevron.classList.remove('active'); } } function updateBurgerMenu() { var cookie = readCookie('ImeshVisitor'); var isLoggedIn = (cookie !== "" && cookie !== null); var menuContent = ''; if (isLoggedIn) { var username = getparamVal(decodeURIComponent(cookie), 'fn') || 'User'; var mobileNumber = getparamVal(decodeURIComponent(cookie), 'mb1') || ''; var verifiedStatus = getparamVal(decodeURIComponent(cookie), 'vrf') ? "Verified" : "Not Verified"; var notme = "<li class='dfusr' style='padding: 5px 5px 7px 5px'><a onclick=\"gaTrackNotme('Not Me');signIn('','','','C');\"rel='nofollow' class='cpo' >Sign In as Different User</a></li>"; // login // HTML structure for logged-in user menuContent = `<li class="burger-user-info" onclick="window.location.href='https://my.indiamart.com/userprofile/contactprofile/'"> <div class="left"> <span class="username">Hi, ${username}</span> <span class="view">View Profile <i class="fas fa-pen"></i></span> </div> <div class="right"> <span class="mobile-number">${mobileNumber}</span> <span class="verified-status ${verifiedStatus === 'Verified' ? 'verified-green' :'verified-red'}"> ${verifiedStatus} </span> </div> </li> <hr style="margin-top: 0; margin-bottom: 0; border-top: 0.5px solid lightgrey; width: 100%;"> `; } else { // HTML structure for guest user menuContent = ` <li class="burger-guest-info"> <a href="javascript:void(0)" onclick="user_signIn()">Sign In</a> </li> `; } // Inject the content at the top of the dropdown list inside the <ul> element var navMenu = document.querySelector('#nav-menu ul'); navMenu.insertAdjacentHTML('afterbegin', menuContent); navMenu.insertAdjacentHTML('beforeend', notme); //login } function checkScreenSize() { if (window.innerWidth <= 720) { document.getElementById('moreInfoBtn').style.display = 'flex'; document.getElementById('moreInfoContent').style.display = 'flex'; } else { document.getElementById('moreInfoBtn').style.display = 'none'; document.getElementById('moreInfoContent').style.display = 'none'; // Always visible for larger screens } } window.addEventListener('load', function() { checkScreenSize(); updateBurgerMenu(); }); function clearPrediction() { $('.predictivesugg').val(''); } $(window).load(function(e) { var searchquery = ""; if (searchquery) { $("#searchbox1").val(searchquery); $('body').click(); } }); $(window).load(function() { flag = 0; }); $(window).load(function() { if (window.innerWidth < 720) { $(".ico-usr").click(function() { if (flag == 1) { $(".sign-hover-dropdn").toggle(); } flag = 1; }); } }); </script> <script> function sendToGoogleAnalytics(metric) { try { const user_cookie = document.cookie.match(/ImeshVisitor=([^;]+)/) ? document.cookie.match(/ImeshVisitor=([^;]+)/)[1] : null; const dataLayer = window.dataLayer || []; let add_data = ""; if (metric.attribution) { console.log("Attribution data exists:", metric.attribution); if (metric.name === "CLS") { add_data = metric.attribution.largestShiftTarget || "No target"; } else if (metric.name === "LCP") { add_data = metric.attribution.element || "No element"; } else if (metric.name === "INP") { add_data = metric.attribution.interactionTarget || "No interaction target"; } } else { console.warn("Attribution data is not available for:", metric.name); } const clientID = getparamVal(user_cookie, "glid"); // Log client ID console.log("Client_ID value:", clientID); // Log event details before pushing to dataLayer console.log("Event Action:", metric.name); console.log("Event Label (delta):", metric.delta); console.log("CD_Additional_Data:", add_data); // Attempt to push to the dataLayer try { dataLayer.push({ 'event': "IMEvent", 'CD_Miscellaneous': "", 'CD_Source': document.location.href, 'Client_ID': clientID, 'content_group': "", 'CD_User_Mode_F': user_cookie ? "" : "unidentified", 'eventAction': metric.name, 'eventLabel': metric.delta, 'eventCategory': 'Core Web Vitals', 'CD_Additional_Data': add_data, }); // Log success console.log("DataLayer pushed successfully:", dataLayer); } catch (error) { console.error("Error in dataLayer push:", error); } } catch (error) { console.error("Error in sendToGoogleAnalytics function:", error); } } // Load Web Vitals and ensure that functions are available window.addEventListener('load', function() { var script = document.createElement('script'); script.src = 'https://unpkg.com/web-vitals@4.2.3/dist/web-vitals.iife.js'; // Use IIFE version document.head.appendChild(script); script.onload = function() { if (window.webVitals) { console.log("Web Vitals functions available:", window.webVitals); const { onCLS, onLCP, onINP } = window.webVitals; if (typeof onCLS === 'function' && typeof onLCP === 'function' && typeof onINP === 'function') { onCLS(sendToGoogleAnalytics); onLCP(sendToGoogleAnalytics); onINP(sendToGoogleAnalytics); } else { console.error("Web Vitals functions not available"); } } else { console.error('Web Vitals library failed to load.'); } }; }); </script> </head> <body class="page-template page-template-hkb-templates page-template-custom-complaint-form page-template-hkb-templatescustom-complaint-form-php page page-id-24209 ie" itemtype="https://schema.org/WebPage" itemscope="itemscope"> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NR4G" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <div id="sign_in"> <button onclick="signIn()" id="signin" style="cursor:pointer">Sign In</button> </div> <script> $("#overlaybackbtn").click(function(e) { $(".fulloverlay").hide(); }) </script> <!-- #ht-site-container --> <header> <div id="overlay-header"></div> <div id="header"> <div class="gl-wrapper" style="position: fixed"> <div class="nwHdr"> <div class="hdlft" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'logo')"> <a href="https://help.indiamart.com" class="hd_logo">IndiaMART</a> </div> <!-- Burger Menu Icon --> <div class="burger-menu" onclick="toggleMenu(event)">☰</div> <div class="hdw hdLk"> <div class="trthead"> <div class="srchB ch_fr"> <div class="image-parent"> <form class="hkb-site-search custom" id="custom_search_form" method="get" action="" onsubmit="" style="z-index:100;font-size:12px"> <label class="hkb-screen-reader-text" for="s">Search For</label> <input class="hkb-site-search__field org-search" type="text" id="searchbox1" placeholder="Enter question or keyword" name="s" autocomplete="off" style="padding:0;padding-left:1em;padding-right:2em;font-size:13px" onkeydown="clearPrediction()"> <input class="hkb-site-search__field org-search predictivesugg" type="text" name="s" autocomplete="off" style="padding:0;padding-left:1em;padding-right:2em;font-size:13px;background:white" disabled value=""> <div id="mic" class="mic Tip" style="padding-right:9px;"><img style="-webkit-user-select: none;" src="data:image/png;base64,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" class="vSh1" onclick="langpopup()" id="vSrIco"> </div> <input type="hidden" name="ht-kb-search" value="1"> <input type="hidden" name="lang" value=""> <button class="hkb-site-search__button" id="submit_custom_btn" type="submit" style="bottom:-3px"><span id="searchhelp" style="display:flex"><img class="search-img" src=https://help.indiamart.com/wp-content/themes/helpguru-child/img/search.png id="search-icon"><img class="no-display search-img" src=https://help.indiamart.com/wp-content/themes/helpguru-child/img/searchhover.png id="search-icon-hover"> <span id="help" style="margin-left:5px; font-size:13px">Help</span></span></button> </form> </div> </div> <div class="pstBuy ch_flt lgn1" id="pstBuy" onclick="eventTrackingGA4(\'homepage\', document.location.href, \'click\', \'best price button\')"> <a href="//my.indiamart.com/blgen/postbl?modid=MY" class="ih-pbr ch_post_buy">Get Best Price</a> </div> <div class="fr1"> <ul id="cssmenu1" class="headermenu"> <li id="im-shop"> <a href="https://shop.indiamart.com/" target="_blank"> <div class="im_shopping"></div> <span class="nme shop" style="color:#fff; max-width:min-content"> <i class="fa-solid fa-shop"></i> Shopping </span> </a> </li> <li id="sell-center" style=""> <a href="//seller.indiamart.com" target="_blank" id="ch_sell" class="cpo" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'Sell on Indiamart')"> <span class="nme" id="sell" style="color:#fff"> <i class="h_ic14"></i> Sell </span> </a> </li> <li id="help-center" style=""><span class="nme help_w1"><a href="https://help.indiamart.com/" style="color:white;text-decoration:none;" id="helpcntrlink"><i class="h_ic13"></i>Help</a><ul class="heldrdwn"><p class="cur_pt">Find answers to your queries</p> <li class="help-desk hMb15 wli cpo" style="float:left"> <a href="https://help.indiamart.com/buyer-help/" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'buyer-help')"> <span class="icn-Cart"> <svg xmlns="http://www.w3.org/2000/svg" width="13.326" height="13.5" viewBox="0 0 13.326 13.5"> <defs> <style> .prefix__cls-1{fill:#9e9e9e} </style> </defs> <g transform="translate(-14.1 -11)"> <g data-name="Group 1065" transform="translate(14.1 11)"> <path d="M301.946 417.6a1.155 1.155 0 0 0-1.146 1.174 1.146 1.146 0 1 0 1.146-1.174zm0 1.76a.564.564 0 0 1-.558-.589.558.558 0 1 1 .558.589z" class="prefix__cls-1" data-name="Path 575" transform="translate(-292.936 -406.449)"></path> <path d="M79.846 417.6a1.155 1.155 0 0 0-1.146 1.174 1.174 1.174 0 0 0 1.146 1.174 1.155 1.155 0 0 0 1.146-1.174 1.173 1.173 0 0 0-1.146-1.174zm0 1.76a.564.564 0 0 1-.558-.589.585.585 0 0 1 .558-.589.564.564 0 0 1 .558.589.581.581 0 0 1-.558.589z" class="prefix__cls-1" data-name="Path 576" transform="translate(-76.881 -406.449)"></path> <path d="M25.82 11l-.446 1.743H14.1l2.08 6.13a1.423 1.423 0 0 0-1.218 1.441A1.449 1.449 0 0 0 16.4 21.8h7.813v-.543H16.4a.877.877 0 0 1-.862-.915.894.894 0 0 1 .862-.915h7.841l2.039-7.856h1.149V11zm-2.011 7.856h-7.037L14.9 13.313h10.317z" class="prefix__cls-1" data-name="Path 577" transform="translate(-14.1 -11)"></path> <path d="M0 0H0.589V3.317H0z" class="prefix__cls-1" data-name="Rectangle 638" transform="translate(3.644 3.65)"></path> <path d="M0 0H0.589V3.317H0z" class="prefix__cls-1" data-name="Rectangle 639" transform="translate(5.684 3.65)"></path> <path d="M0 0H0.589V3.317H0z" class="prefix__cls-1" data-name="Rectangle 640" transform="translate(7.72 3.65)"></path> </g> </g> </svg></span>For <b class="Fnt-Wt">Buying</b></a> </li> <li class="help-desk hMb15 wli cpo" style="float:left"> <a href="https://help.indiamart.com/seller-help/" target="_blank" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'seller-help')"> <span class="icn-shp"> <svg xmlns="http://www.w3.org/2000/svg" width="15.7" height="13.733" viewBox="0 0 15.7 13.733"> <defs> <style> .prefix__cls-1{fill:#9e9e9e;stroke:#fff;stroke-width:.2px} </style> </defs> <g transform="translate(-.9 -31.95)"> <g data-name="Group 407" transform="translate(1 32.05)"> <path d="M251.367 263.75h-2.117a1.051 1.051 0 0 0-1.05 1.05v1.623a1.051 1.051 0 0 0 1.05 1.05h2.117a1.051 1.051 0 0 0 1.05-1.05V264.8a1.051 1.051 0 0 0-1.05-1.05zm.286 2.674a.287.287 0 0 1-.286.286h-2.117a.287.287 0 0 1-.286-.286V264.8a.287.287 0 0 1 .286-.286h2.117a.287.287 0 0 1 .286.286z" class="prefix__cls-1" data-name="Path 499" transform="translate(-240.354 -256.394)"></path> <path d="M15.5 35.484a.353.353 0 0 0-.051-.187l-2.306-4.054a.382.382 0 0 0-.329-.193H2.683a.376.376 0 0 0-.329.193L.051 35.3a.384.384 0 0 0-.051.184 2.223 2.223 0 0 0 1.33 2.033V44.2a.381.381 0 0 0 .38.38h12.077a.381.381 0 0 0 .38-.38v-6.635a.167.167 0 0 0 0-.041 2.229 2.229 0 0 0 1.333-2.04zM2.9 31.813h9.688l1.8 3.17H1.105zm8.127 3.927a1.461 1.461 0 0 1-2.876 0zm-3.683 0a1.463 1.463 0 0 1-2.879 0zm-6.562 0h2.882a1.463 1.463 0 0 1-2.879 0zm5.6 8.083H4.2v-4.1a.541.541 0 0 1 .542-.542h1.105a.541.541 0 0 1 .542.542v4.1zm7.022 0H7.145v-4.1a1.3 1.3 0 0 0-1.3-1.3H4.738a1.3 1.3 0 0 0-1.3 1.3v4.1H2.09V37.7h.133a2.22 2.22 0 0 0 1.843-.982 2.221 2.221 0 0 0 3.687 0 2.215 2.215 0 0 0 3.68 0 2.22 2.22 0 0 0 1.843.982h.13v6.119zm-.13-6.876a1.46 1.46 0 0 1-1.438-1.2h2.879a1.469 1.469 0 0 1-1.438 1.2z" class="prefix__cls-1" data-name="Path 500" transform="translate(0 -31.05)"></path> </g> </g> </svg></span>For <b class="Fnt-Wt">Selling</b></a></li> <li class="help-desk hMb15 cpo" style="float:left"><a href="https://help.indiamart.com/user-feedback/" target="_blank" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'Feedback')"> <span class="icn-Cart"> <svg xmlns="http://www.w3.org/2000/svg" width="15.922" height="14.179" viewBox="0 0 15.922 14.179"> <defs> <style> .prefix__cls-1{fill:#9e9e9e} </style> </defs> <g transform="translate(0 -28.029)"> <g data-name="Group 1105" transform="translate(1.866 35.366)"> <g data-name="Group 1104"> <path d="M60.311 263.972a.311.311 0 1 0 .311.311.311.311 0 0 0-.311-.311z" class="prefix__cls-1" data-name="Path 586" transform="translate(-60 -263.972)"></path> </g> </g> <g data-name="Group 1107" transform="translate(0 28.029)"> <g data-name="Group 1106"> <path d="M15.922 36.454a1.4 1.4 0 0 0-.521-1.088 1.4 1.4 0 0 0 .5-1.321 1.443 1.443 0 0 0-1.439-1.167H11.5l.092-.277a3.959 3.959 0 0 0-1.122-4.258 1.315 1.315 0 0 0-2.093.552.311.311 0 0 0 0 .2A2.462 2.462 0 0 1 8.387 31a5.975 5.975 0 0 1-1.86 1.94 4.62 4.62 0 0 1-.682.427 2.865 2.865 0 0 0-.979.752H3.732v-.311a.311.311 0 0 0-.311-.311H.311a.311.311 0 0 0-.311.314V41.9a.311.311 0 0 0 .311.311h3.11a.311.311 0 0 0 .311-.311v-.933h1.744a4.925 4.925 0 0 0 3.282 1.244h3.9a1.4 1.4 0 0 0 1.162-2.181h.08a1.4 1.4 0 0 0 1.1-2.261 1.4 1.4 0 0 0 .922-1.315zM3.11 41.585H.622v-7.463H3.11zm11.413-4.354h-2.986a.311.311 0 1 0 0 .622H13.9a.777.777 0 0 1 0 1.555h-2.363a.311.311 0 1 0 0 .622h1.12a.777.777 0 1 1 0 1.555h-3.9a4.305 4.305 0 0 1-2.949-1.16.311.311 0 0 0-.212-.084H3.732v-5.6h1.286a.311.311 0 0 0 .25-.127 2.2 2.2 0 0 1 .872-.7 5.209 5.209 0 0 0 .767-.482C9.036 31.79 9.523 30.783 9 29.022a.692.692 0 0 1 1.086-.188A3.321 3.321 0 0 1 11 32.4l-.158.473h-.4a.311.311 0 1 0 0 .622h4.016a.817.817 0 0 1 .825.645.778.778 0 0 1-.767.91h-2.979a.311.311 0 1 0 0 .622h2.985a.777.777 0 1 1 0 1.555z" class="prefix__cls-1" data-name="Path 587" transform="translate(0 -28.029)"></path> </g> </g> <g data-name="Group 1109" transform="translate(1.866 36.61)"> <g data-name="Group 1108"> <path d="M60.311 303.972a.311.311 0 0 0-.311.311v3.11a.311.311 0 0 0 .622 0v-3.11a.311.311 0 0 0-.311-.311z" class="prefix__cls-1" data-name="Path 588" transform="translate(-60 -303.972)"></path> </g> </g> </g> </svg> </span>Share your Feedback</a></li> <li class="help-desk hMb15 cpo" style="float:left"><a href="https://help.indiamart.com/complaint-registration/" target="_blank" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'complaint-registration')"><span class="icn-Cart"> <svg xmlns="http://www.w3.org/2000/svg" width="14.925" height="13.681" viewBox="0 0 14.925 13.681"> <defs> <style> .prefix__cls-1{fill:#9e9e9e} </style> </defs> <g id="prefix__feedback" transform="translate(0 -21.333)"> <g id="prefix__Group_1103" data-name="Group 1103" transform="translate(0 21.333)"> <g id="prefix__Group_1102" data-name="Group 1102"> <path d="M106.977 128.621h6.84a.311.311 0 1 0 0-.622h-6.84a.311.311 0 1 0 0 .622z" class="prefix__cls-1" data-name="Path 583" transform="translate(-103.557 -124.89)"></path> <path d="M110.708 256h-3.731a.311.311 0 0 0 0 .622h3.731a.311.311 0 0 0 0-.622z" class="prefix__cls-1" data-name="Path 584" transform="translate(-103.557 -249.16)"></path> <path d="M13.734 22.577c-.018 0-.035 0-.053.005v-.005a1.245 1.245 0 0 0-1.244-1.244H1.244A1.245 1.245 0 0 0 0 22.577V34.7a.311.311 0 0 0 .192.287.307.307 0 0 0 .119.024.311.311 0 0 0 .22-.091l3.018-3.02h8.888a1.245 1.245 0 0 0 1.244-1.244V25.5l.9-.895a1.19 1.19 0 0 0-.842-2.032zm-.675 8.084a.622.622 0 0 1-.622.622H3.42a.311.311 0 0 0-.22.091L.622 33.952V22.577a.622.622 0 0 1 .622-.622h11.193a.622.622 0 0 1 .622.622v.212a1.17 1.17 0 0 0-.166.136L9.51 26.308H3.42a.311.311 0 0 0 0 .622h5.59l-.3 1.494a.311.311 0 0 0 .3.372.317.317 0 0 0 .061-.006l1.554-.311a.309.309 0 0 0 .159-.085l2.268-2.268zm-2.641-2.774l-1 .2.2-1.006 2.822-2.822.8.8zm3.718-3.718l-.455.455-.8-.8.456-.456a.569.569 0 0 1 .8.8z" class="prefix__cls-1" data-name="Path 585" transform="translate(0 -21.333)"></path> </g> </g> </g> </svg> </span>Raise a Complaint</a></li> <li class="help-desk hMb15 cpo" style="float:left"><a href="https://api.whatsapp.com/send?phone=919696969696&text=Hi" target="_blank" onclick="eventTrackingGA4('homepage', document.location.href, 'click', 'whatsappHelp')"><span class="icn-Cart"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"> <defs> <style> .prefix__cls-1{fill:#9e9e9estroke:#fff;stroke-width:.2px} </style> </defs> <path d="M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z"/></svg> </span>Whatsapp</a></li> <li id="cccare" class="cur_pt"> <span class="Vrt_t 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d="M3.44,27.41a.43.43,0,0,1-.35-.17.56.56,0,0,1,0-.76.43.43,0,0,1,.35-.17H7.83V23.19l-.42-.05a8,8,0,0,1-5.28-2.92,9.09,9.09,0,0,1-2.13-6V12.13a.54.54,0,0,1,.15-.38.46.46,0,0,1,.36-.17.46.46,0,0,1,.36.17.54.54,0,0,1,.15.38v2.11A7.91,7.91,0,0,0,3.17,19.8a6.82,6.82,0,0,0,5.17,2.3,6.85,6.85,0,0,0,5.17-2.3,8,8,0,0,0,2.14-5.56V12.13a.51.51,0,0,1,.16-.38.43.43,0,0,1,.35-.17.46.46,0,0,1,.36.17.5.5,0,0,1,.15.38v2.11a9.09,9.09,0,0,1-2.13,6,8,8,0,0,1-5.28,2.92l-.41.05v3.12h4.38a.43.43,0,0,1,.35.17.53.53,0,0,1,0,.76.43.43,0,0,1-.35.17Z"> </path> </svg> </div> <div class="tus" id="lang_text">Tell us what you need!</div> <div id="vLoad"><span class="an1 bgmim"></span> <span class="an2 bg112 lp50"></span> <span class="an3 bgmim lp50"></span> <span class="an4 bg112 lp50"></span> </div> <span id="retry_new" class="colAf" onclick="langpopup();document.getElementById('retry_new').style.display = 'none'" style="display: block;">Retry</span> <p class="lsing" id="catch_text" style="display: 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Our sales representative will contact you shortly. </div> <div class="modal-footer" style="padding:9px;"> <button type="button" class="btn btn-secondary hotlead1" id="hotleadnext" style="background: #00a699;color: white;display:none" onclick="eventTrackingGA4('HOTLEAD', document.location.href, 'click', 'Hotlead Next')">Next</button> <button type="button" class="btn btn-secondary hotlead1" id="hotlead" style="background: #00a699;color: white;display:none" onclick="eventTrackingGA4('HOTLEAD', document.location.href, 'click', 'Hotlead Confirmation')">Confirm</button> <button type="button" class="btn btn-danger modalcloseevent" data-dismiss="modal">Close</button> </div> </div> </div> </div> </html> <script> $(document).ready(function() { $('#submit_custom_btn').hover( function() { $("#search-icon-hover").removeClass("no-display"); $("#search-icon").addClass("no-display"); $("#submit_custom_btn").css({ "background-color": "#007a6e" }); }, function() { $("#search-icon").removeClass("no-display"); $("#search-icon-hover").addClass("no-display"); $("#submit_custom_btn").css({ "background-color": "#00a699" }); }, ); $(".custback").click(function() { window.history.back(); }) $("#hotlead-btn").click(function(e) { window.generateHotleadModal(); }) $("#hotleadnext").click(function(e) { const mobile = $('#hotlead-number').val(); $("#hdn-hotlead-number").val(mobile); var re = new RegExp('[0-9]{10}'); if (mobile && mobile.length == 10) { if (re.exec(mobile)) { var indian_regex = new RegExp('[6-9][0-9]{9}'); if (indian_regex.exec(mobile)) { $('.hotleadform').empty(); var html = '<div class="loaderinsidelead" style="display:flex;justify-content:center;"><svg version="1.1" id="L9" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" viewBox="0 0 100 100" enable-background="new 0 0 0 0" xml:space="preserve" style="width:50px;"><path fill="#2e3192" d="M73,50c0-12.7-10.3-23-23-23S27,37.3,27,50 M30.9,50c0-10.5,8.5-19.1,19.1-19.1S69.1,39.5,69.1,50"><animateTransform attributeName="transform" attributeType="XML" type="rotate"dur="1s" from="0 50 50"to="360 50 50" repeatCount="indefinite" /></path></svg></div>'; $('.hotleadform').append(html); $.ajax({ type: "POST", url: document.location.origin + '/wp-content/themes/helpguru-child/Stshelper.php', data: { COMPANY_MOBILE: mobile, function: 'createSTS', createglid: 1 }, dataType: 'json', success: function(resultData) { if (resultData) { if (resultData['status'] == 200) { //add reload event after successfull hit function callback() { location.reload() } var nodes = document.getElementsByClassName( "modalcloseevent"); for (i = 0; i < nodes.length; i++) { nodes[i].addEventListener("click", callback); } if (resultData['data']['stsid'] == -1) { $('.hotlead1').attr('data-sts', -1); $('.hotleadform').empty(); html = '<div class="required">Please provide your Company name :</div><input type="text" id="hotlead-companyname" class="form-control">'; html += '<div class="required">Please provide your City :</div><input type="text" id="hotlead-cityname" class="form-control">'; if (resultData['data']['GSTEXISTS'] == 0) { html += '<div class="radio"><div class="required">Please select if GST available :</div><input id="hotgst-yes" name="hotgst" type="radio" value="1"><label for="hotgst-yes" class="radio-label">Yes</label><input id="hotgst-no" name="hotgst" type="radio" value="0"><label for="hotgst-no" class="radio-label">No</label></div>'; } $('.hotleadform').empty(); $('#hotleadnext').hide(); $('#hotlead').show(); $('.hotleadform').append(html); auto_suggest_forhotlead(); } else { $('.hotlead1').attr('data-sts', 1); $('.hotleadform').empty(); html = '<div>Please confirm to get a call from our Sales team</div>'; if (resultData['data']['GSTEXISTS'] == 0) { html += '<div class="radio"><div class="required">Please select if GST available :</div><input id="hotgst-yes" name="hotgst" type="radio" value="1"><label for="hotgst-yes" class="radio-label">Yes</label><input id="hotgst-no" name="hotgst" type="radio" value="0"><label for="hotgst-no" class="radio-label">No</label></div>'; } $('#hotleadnext').hide(); $('#hotlead').show(); $('.hotleadform').append(html); } } } }, error: function(error) { console.log(error); } }); } else { alert('In case of India, Mobile Number should start with 6,7,8 or 9\r\n\r\n*Currently, we do not support any foreign users to be on-boarded as sellers on IndiaMART platform') } } else { alert("Please provide a valid mobile number"); } } else { alert("Please provide a valid mobile number"); } }) }); </script> <style> .burger-user-info { display: flex; /* Use flexbox for layout */ justify-content: space-between; /* Space between left and right items */ align-items: flex-start; /* Align items at the top */ padding: 10px; /* Add some padding */ border-bottom: 1px solid #ddd; /* Optional: border for separation */ font-family: Arial, sans-serif; list-style-type: none; padding: 10px; cursor: pointer; /* Change cursor to pointer when hovering */ grid-template-columns: repeat(2, 1fr); gap: 10px; display: grid !important; } .burger-user-info .left { display: flex; /* Flexbox for left section */ flex-direction: column; /* Stack username and view profile vertically */ padding: 4px 0 6px 5px; } .burger-user-info .right { display: flex; /* Flexbox for right section */ flex-direction: column; /* Optional: stack mobile and verified status vertically */ align-items: flex-end; /* Align right items to the end */ padding: 5px 6px 6px 0; } .burger-user-info .username { font-weight: 500; /* Existing style */ font-size: 18px; /* Existing style */ padding-bottom:6px; } .burger-user-info .mobile-number { font-size: 14px; /* Existing style */ color: #555; /* Existing style */ font-weight: 500; /* Existing style */ padding-bottom:8px; } .burger-user-info .verified-status { font-size: 11px; /* Existing style */ } /* Keep existing styles for verified status colors */ .verified-green { color: green; /* Green for verified */ } .verified-red { color: red; /* Red for unverified */ } /* Existing icon hover styles */ .burger-user-info .view i { transition: transform 0.3s ease, content 0.3s ease; } .burger-user-info:hover .view i { content: "\f044"; /* Change the icon code */ transform: scale(1.2); /* Slightly enlarge the icon on hover */ } .fas { padding-right: 4px; } i.fas.fa-pen { margin-right: 3px; } .verified-icon { width: 14px; height: 14px; margin-right: 5px; } .verified-green { color: green; /* Green for Verified */ } .verified-red { color: red; /* Red for not verified */ } .dfusr a { margin-left: -2rem; font-weight: bold; color: grey; } .dropdown { position: relative; display: inline-block; } .dropdown-content { display: none; position: absolute; background-color: white; min-width: 160px; box-shadow: 0px 8px 16px rgba(0, 0, 0, 0.2); z-index: 1; list-style: none; padding: 0; margin: 0; } .dropdown-content li { padding: 8px 16px; } .dropdown-content li a { color: black; text-decoration: none; display: block; } .dropdown-content li a:hover { background-color: #ddd; } .dropdown-btn { cursor: pointer; color: black; font-weight: bold; } .h_ic41:before { background-image: url(https://utils.imimg.com/globalhf/home-new-icon15.png); background-repeat: no-repeat; background-position: -12px -1660px; content: ""; height: 20px; width: 40px; position: absolute; left: -27px; top: -2px; } .h_ic41 { text-decoration: none !important; margin-left: 20px; } #help-center { transition: .3s; height: 35px } #help-center span:hover .heldrdwn { display: block; } #help-center .help-desk a:hover, #joinf a:hover, #lshead li a:hover, #lshead span:hover, #selld a span:hover, #sntid li a:hover, .selldw li a:hover { text-decoration: none !important } li#seller-tools span.nme, li#buyer-tools span.nme, li#help-center2 span.nme, li#help-center span.nme, li#message-center span.nme, li#sell-center span.nme, li#im-help span.nme li#im-shop span .nme { display: inline-block; margin-top: 10px } #help-center .heldrdwn { right: -85px; width: 235px } .heldrdwn li { color: #333; font-size: 13px; width: 100%; text-align: left; background: #fff; margin: 0; box-sizing: border-box; padding: 9px 0 9px 12px; line-height: 15px } .heldrdwn li a { color: #333 } .help-desk:hover { background: #f4f4f4 } .hMb15 { margin-bottom: 15px } .help_w1 { height: 37px } #lshead>.nme>a>span { max-width: 75px } .heldrdwn:before, .sign-hover-dropdn:before { content: ''; position: absolute; border: solid rgba(33, 43, 54, .15); border-width: 0 2px 2px 0; padding: 3px; right: 44px; transform: rotate(-135deg); top: -5px; background: #fff } .heldrdwn:before { right: 102px } @media(min-width:720px) { #cssmenu1 li.has-sub .sign-hover-dropdn, .bldrdwn, .heldrdwn { display: none; width: 263px; position: absolute; margin: 0; padding: 0; list-style-type: none; border-top: 0 none; top: 34px; right: -1px; z-index: 99; border-radius: 3px; background: #fff; box-shadow: 1px 2px 6px 1px rgba(0, 0, 0, .15); border: 1px solid #dddfe5 } .cvdSub { width: 535px !important; right: -200px !important; } .cvdSub:before { right: 248px !important; } } .bldrdwn:before, .heldrdwn:before, .sign-hover-dropdn:before { content: ''; position: absolute; border: solid rgba(33, 43, 54, .15); border-width: 0 2px 2px 0; padding: 3px; right: 44px; transform: rotate(-135deg); top: -5px; background: #fff } ul .heldrdwn p { color: #999; text-align: left; padding-left: 12px; font-size: 11.5px; margin-top: 11px; margin-bottom: -2px } .heldrdwn li p, .hpay p { color: #999; font-size: 11px } .heldrdwn:before { right: 104px } .heldrdwn li { width: 100% } .heldrdwn:before { right: 98px } .cur_pt:hover { cursor: pointer; } .icn-Cart { margin: -2px 6px 0 0; vertical-align: middle; display: inline-block; width: 15px; height: 14px; } .icn-shp { margin: -2px 5px 0 0; vertical-align: middle; display: inline-block; width: 16px; height: 15px; } .heldrdwn .wli { width: 50% } .cpo, .hd_app_icn1 { cursor: pointer } @media(max-width:720px) { #help-center { display: none; } } .Vrt_t { vertical-align: top; } .Icn_m1 { margin-right: 7px; width: 14px; display: inline-block; } .Dsp_ib { display: inline-block; font-size: 12px; } #cccare { display: flex; } #cccare:hover { background: #f4f4f4; } #help-center i:hover { background-position: -357px -52px !important; } @media(max-width:1280px) { span#help { display: none; } } </style><style> .container { width: auto; padding-left: 20px !important; padding-right: 20px !important; } #frame_show_img { display: none !important; } input[type=text] { width: 88%; } body { min-height: unset !important } .fxmn { margin-top: -20px !important; background-color: #767879; width: 100%; padding-bottom: 15px; padding-top: 30px !important; min-height: 713px } h1 { padding: 0 0 5px; font: 700 35px Trebuchet MS, Arial; margin: 0 } h2 { color: #000; font: 400 28px Verdana; margin: 0; padding: 0 0 5px } h2 span { font: 400 12px arial } .tc, h1 { text-align: center } .checkbox-inline, .radio-inline .container { text-align: left; font: 400 13px/20px Trebuchet MS, Arial; margin-top: 20px; } .tm { display: block; font-weight: bold; font: 400 13px/20px Trebuchet MS, Arial; } .ra { display: block; font-weight: bold; font: 400 13px/20px Trebuchet MS, Arial; } .sb { font: 400 13px/20px Trebuchet MS, Arial; color: #585858; padding: 8px; padding-left: 16px; } .fbx { margin: 0px auto 10px auto; padding: 20px 0px 11px 0px; background-color: #fff; box-shadow: 0 0 8px #313030; } .box { padding: 20px 20px 43px 20px; border-radius: 0px; margin: 0px 0; } .tx1 { font: 400 15px Trebuchet MS, Arial; color: #585858; } .tx2 { font: 700 15px Trebuchet MS, Arial; color: #585858; padding-bottom: 7px } .inpt { border: 1px solid #91a9ff; box-shadow: 0 0 6px #d4ddff; } .inpt, .inpt1 { font: 400 14px arial } .inpt:focus, .inpt1:focus { box-shadow: 0 0 8px #6a6aff; } .bgf { background: none } .ipr-btn .feed-ipr { text-align: center; float: none; margin: 20px 0 0 0; height: 45px; max-width: 237px; margin-top: 20px; margin-bottom: 12x; } .ipr-btn .feed-ipr { margin: auto; background-color: #3863ff; border-radius: 2px; border: 1px solid #0033eb; display: inline-block; cursor: pointer; color: #fff; font: 700 17px Trebuchet MS; padding: 11px 23px; text-decoration: none; text-shadow: 0px 1px 0px #0033eb; -webkit-box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.16), 0 2px 10px 0 rgba(0, 0, 0, 0.12); -moz-box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.16), 0 2px 10px 0 rgba(0, 0, 0, 0.12); } .sb-btn .feed-submit { background-color: #3863ff; border-radius: 2px; border: 1px solid #0033eb; display: inline-block; cursor: pointer; color: #fff; font: 700 17px Trebuchet MS; padding: 11px 23px; text-decoration: none; text-shadow: 0px 1px 0px #0033eb; -webkit-box-shadow: 0 2px 5px 0 rgba(0, 0, 0, .16), 0 2px 10px 0 rgba(0, 0, 0, .12); -moz-box-shadow: 0 2px 5px 0 rgba(0, 0, 0, .16), 0 2px 10px 0 rgba(0, 0, 0, .12); } .feed-submit:hover { background-color: #0033ec; } .feed-submit:active { position: relative; top: 1px } a.cl3:hover { color: #686868 } .write-form label { display: block; color: #585858; margin: 0 0 4px 0; font: 700 15px Trebuchet MS, Arial; } .tm { display: block; color: #585858; margin: 0 0 4px 0; font: 700 15px Trebuchet MS, Arial; } #feedback-title, #seller-company-contact, #seller-company, #seller-company-product, #feedback-email, #seller-company-amount, #buyer-name, #buyer-company-amount, #buyer-company-contact, #buyer-company-address { width: 100%; border: 1px solid #ddd; margin-bottom: 25px; } input[type=number]#buyer-company-contact::-webkit-inner-spin-button, input[type=number]#buyer-company-contact::-webkit-outer-spin-button, input[type=number]#seller-company-contact::-webkit-inner-spin-button, input[type=number]#seller-company-contact::-webkit-outer-spin-button { -webkit-appearance: none; -moz-appearance: none; appearance: none; margin: 0; } #feedback-desc { border: 1px solid #ddd; margin-bottom: 20px; font-family: arial; padding: 5px; border-radius: 5px; width: 100%; } #url0 { border: 1px solid #ddd; margin-bottom: 20px; font-family: arial; padding: 5px; border-radius: 5px; } .write-form input { height: 43px; margin: 0 0 23px 0; float: left; padding: 5px; box-sizing: border-box; border-radius: 5px; border-left: none; } #feed-email1 { padding: 10px 12px; } .wid-1 { width: 230px ! important; border-radius: 0 5px 5px 0 ! important; } .wid-2 { width: 275px ! important; border-radius: 0 5px 5px 0 ! important; } .mobile-field { float: left; } .sb-btn { text-align: center; position: relative; } .sb-btn .feed-submit { text-align: center; float: none; margin: 20px 0 0 0; height: 45px; max-width: 237px; margin-top: 20px; } .mobile-wrap { width: 100%; max-width: 100; display: inline; } .feedback-messages { text-align: center; } .feedback-messages p { padding: 152px 0px; font-size: 32px; font-weight: bold; color: #4b9a48; } #flag, #flag_2 { padding: 0px 4px 41px 11px !important; cursor: pointer; display: inline-block; border: 1px solid #ddd; float: left; margin: 0; min-width: 45px; min-height: 41px; position: relative; } #flag>dt, #flag_2>dt { position: absolute; top: 9px; left: 8px; } .cnt-code { display: inline-block; float: left; border: 1px solid #ddd; padding: 10px 0px 0px 9px; width: 44px; box-sizing: border-box; min-height: 43px; border-left: none; } .mobile-field #flag, .mobile-field .cnt-code { height: 43px; margin: 0; float: left; width: 50px; border: 1px solid #ddd; line-height: 41px; border-right: 0; padding: 0 0 0 12px; box-sizing: border-box; } .dropdown dd ul.country_list { width: 297px !important; left: -12px; top: 42px !important; } .country_list li a { line-height: 17px; } .country_list li { line-height: 10px; } #cntry_iso { display: none; } #cntry_iso_2 { display: none; } .write-form-new input[type='text'] { display: block; height: 43px; margin: 0 0 23px 0; border: 1px solid #ddd; padding: 5px; box-sizing: border-box; border-radius: 5px; } .write-form-new input.feed-input { /* width:320px; */ } .write-form-new input[type='tel'] { height: 43px; margin: 0 0 23px 0; width: 310px; border: 1px solid #ddd; padding: 5px; box-sizing: border-box; border-radius: 5px; } .write-form-new input[type='Email-Id'] { display: block; height: 43px; margin: 0 0 23px 0; border: 1px solid #ddd; padding: 5px; box-sizing: border-box; border-radius: 5px; width: 320px !important; max-width: 100% !important; } .write-form-new label, .complaint-type { color: #585858; } .radio-inline { position: relative; display: inline-block; padding-left: 8px; margin-bottom: 0; font-weight: 400; vertical-align: middle; cursor: pointer; width: 260px; } .radio-inline+.radio-inline { margin-top: 0; margin-left: 0; } #company-name { display: block; height: 43px; margin: 0 0 23px 0; width: 320px; border: 1px solid #ddd; padding: 5px; box-sizing: border-box; border-radius: 5px; } #address { border: 1px solid #ddd; margin-bottom: 25px; font-family: arial; padding: 5px; height: 90px; border-radius: 5px; } #the-count { position: absolute; float: right; padding: 0.1rem 0 0 0; font-size: 0.875rem; margin-top: 48px; right: 100px; } #city {} .flr { float: left; width: 247px; } .clr { clear: both; } #district { display: inline-block; } #pincode { width: 150px; } #email { display: inline-block; width: 320p } #buyer_certi { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #buyer_certi_payment { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #buyer_certi_communication { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #buyer_certi_documents { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #seller_certi { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #seller_certi_payment { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #seller_certi_communication { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #seller_certi_documents { display: block; height: 35px; margin: 0 0 9px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } #trade_certi { display: block; height: 35px; margin: 0 0 23px 0; width: 250px; border-radius: 5px; padding: 5px; box-sizing: border-box; font-weight: normal; } .court_order_option { display: block; font-weight: bold; font: 400 13px/20px Trebuchet MS, Arial; } #add { height: 25px; width: 25px; margin-top: 8px; } #remove { height: 25px; width: 25px; margin-top: 8px; } .buyer-help-sec.feedback-form-sec .container { margin: 0; padding-left: 7px; } .Cnt_In { margin-bottom: 20px; padding: 5px; border-radius: 5px; } .Text-ind { text-indent: 1em } .dis_blk { display: block } a.remove_button { margin-left: 3px; } .country_list { z-index: 1000; } .loader { position: absolute; top: 45%; left: 50%; transform: translate(-50%, -50%); border-radius: 50%; width: 24px; height: 24px; border: .25rem solid rgb(0, 123, 255); border-top-color: rgb(255, 255, 255); animation: spin 0.8s infinite linear; } .details-load { display: none; position: fixed; z-index: 1; left: 0; top: 0; width: 100%; height: 100%; overflow: auto; background-color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0.4); -webkit-animation-name: fadeIn; -webkit-animation-duration: 0.4s; animation-name: fadeIn; animation-duration: 0.4s } @media (max-width:720px) { #feed-email { width: 160px; } #feedback-mob { width: 132px; } #feedback-mob1 { width: 133px !important; } #email { width: 200px !important; } } .button--loading .button__text { visibility: hidden; opacity: 0; } .button--loading::after { content: ""; position: absolute; width: 16px; height: 16px; top: 0; left: 0; right: 0; bottom: 0; margin: auto; border: 4px solid transparent; border-top-color: #2e3192; border-radius: 50%; animation: button-loading-spinner 1s ease infinite; } .tooltipp { position: relative; display: inline-block; justify-content: center; align-items: center; margin-right: 40px; cursor: pointer; } /* Style text tooltip */ .tooltippText { height: 97px; width: 350px; border: 1px solid #585858; background-color: #585858; position: absolute; bottom: 130%; left: -209%; padding: 10px 15px; border-radius: 5px; font-size: 14px; opacity: 0; transition: all .5s; } .information { color: white } /* Membuat dan style tip*/ .tooltippText::after { content: ''; border-width: 10px; border-style: solid; border-color: #585858 transparent transparent transparent; position: absolute; top: 100%; left: -3%; margin-left: 10%; } /* Hover text tooltip */ .tooltipp:hover .tooltippText { opacity: 1; transform: translateY(-10px); } /* Hover Background icon */ .info:hover img {} @keyframes button-loading-spinner { from { transform: rotate(0turn); } to { transform: rotate(1turn); } } </style> <script src="https://help.indiamart.com/wp-content/themes/helpguru-child/js/complaint.min.js?v=8.3" language="javascript" type="text/javascript"></script> <link rel="stylesheet" href="https://fonts.googleapis.com/icon?family=Material+Icons"> <div id="primary" class="sidebar-right clearfix"> <div class="ht-container"> <!-- #content --> <main id="content" role="main" itemscope="itemscope" itemprop="mainContentOfPage"> <div class="fbx"> <div id="cntry_ip" style="display:none"></div> <div id="country_nm" style="display:none"></div> <h1>IndiaMART Complaint</h1> <p class="tc sb">Please use the form below to share your concern with us and we will come back to you with the right solution.</p> <div> <div class="container"> <label class="tm"> <p>Please tell the type of complaint you want to report</p> </label> <form class="ra" method="POST" id="c"> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="buylead_issue" type="radio" value="Buylead/Tender/Enquiry issue" name="user_complaint">Buylead/Tender/Enquiry issue</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="buyer_issue" type="radio" value="Complaint against Buyer" name="user_complaint">Complaint against Buyer</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="buyer_issue" type="radio" value="Complaint against Seller" name="user_complaint">Complaint against Seller</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="profile_activation" type="radio" value="Activation/Deactivation of account" name="user_complaint">Activation/Deactivation of account</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="profile_deletion" type="radio" value="Deletion of account" name="user_complaint">Deletion of account</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="profile_updation" type="radio" value="Profile related" name="user_complaint">Profile related</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="legal_issue" type="radio" value="Legal issue" name="user_complaint">IPR complaint</span> <span class="checkmark"></span> </label> <label class="radio-inline "> <span class="Text-ind dis_blk"><input id="other_issue" type="radio" value="Other issue" name="user_complaint">Other issue</span> <span class="checkmark"></span> </label> </form> </div> <div id="form_1" class="box" style="display:none"> <div class="buyer-help-sec feedback-form-sec"> <form class="feedback-form" method="POST" id="feedback-form"> <div class="write-form"> <div><label class="feed-label">Complaint Title<font color="RED">* </font> </label><input type="text" id="feedback-title" name="feedback-title" class="feed-input" placeholder="Provide Short Title to your Complaint..."></div> <div><label class="feed-label">Communication Email<font color="RED">* </font> </label><input type="email" id="feedback-email" name="feedback-email" class="feed-input" placeholder="Provide email for communication"></div> <div style="display: none;" id="complaint-against-buyer"> <div><label class="feed-label">Buyer Name<font color="RED">* </font> </label><input type="text" id="buyer-name" name="buyer-name" class="feed-input" placeholder="Provide buyer's name" /></div> <div><label class="feed-label">Buyer contact details<font color="RED">* </font> </label><input type="number" id="buyer-company-contact" name="buyer-company-contact" class="feed-input" placeholder="Provide the mobile number of the buyer" /></div> <div><label class="feed-label">Invoice/Quotation </label><input type="file" id="buyer_certi" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 42%" class="feed-label">Communication Proof </label><input type="file" id="buyer_certi_communication" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 42%" class="feed-label">Payment Proof<font color="RED">* </font> </label><input type="file" id="buyer_certi_payment" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 38%" class="feed-label">Any other relevant Documents </label><input type="file" id="buyer_certi_documents" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 42%;" class="feed-label">Dispute amount<font color="RED">* </font> </label><input type="text" id="buyer-company-amount" name="buyer-company-amount" class="feed-input" placeholder="Enter amount" /></div> <div><label class="feed-label">Product Delivery Address<font color="RED">* </font> </label><input type="text" id="buyer-company-address" name="buyer-company-address" class="feed-input" placeholder="Please enter Product Delivery Address" /></div> </div> <div style="display: none;" id="complaint-against-seller"> <div><label class="feed-label">Seller Company Name<font color="RED">* </font> </label><input type="text" id="seller-company" name="seller-company" class="feed-input" placeholder="Provide the company name of the seller" /></div> <div><label class="feed-label">Seller contact details<font color="RED">* </font> </label><input type="number" id="seller-company-contact" name="seller-company-contact" class="feed-input" placeholder="Provide the mobile number of the seller" /></div> <div><label class="feed-label">Product Name<font color="RED">* </font> </label><input type="text" id="seller-company-product" name="seller-company-product" class="feed-input" placeholder="Enter product name" /></div> <div><label class="feed-label">Invoice/Quotation </label><input type="file" id="seller_certi" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 42%" class="feed-label">Communication Proof </label><input type="file" id="seller_certi_communication" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 42%" class="feed-label">Payment Proof<font color="RED">* </font> </label><input type="file" id="seller_certi_payment" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 39%" class="feed-label">Any other relevant Documents </label><input type="file" id="seller_certi_documents" name="upload" onchange="get_idBS(this)" /></div> <div><label style="max-width: 21%" class="feed-label">Dispute amount<font color="RED">* </font> </label><input type="text" id="seller-company-amount" name="seller-company-amount" class="feed-input" placeholder="Enter amount" /></div> <div style="margin-bottom: 15px;"><label class="feed-label">Complaint Type<font color="RED">* </font> </label> <input type="checkbox" style="margin:0;height: auto;" id="seller-complaint-type1" name="seller-complaint-type" value="Advance Paid but Product not received"> <label for="seller-complaint-type1" style="padding-left:15px;font: unset;"><span>Advance Paid but Product not received</span></label> <input type="checkbox" style="margin:0;height: auto;" id="seller-complaint-type2" name="seller-complaint-type" value="Quality Issue"> <label for="seller-complaint-type2" style="padding-left:15px;font: unset;"><span>Quality Issue</span></label> <input type="checkbox" style="margin:0;height: auto;" id="seller-complaint-type3" name="seller-complaint-type" value="Others"> <label for="seller-complaint-type3" style="padding-left:15px;font: unset;"><span>Others</span></label> </div> </div> <div><label class="feed-label">Complaint Description<font color="RED">* </font></label><textarea style="resize: none;" id="feedback-desc" class="feed-input feed-text-box" rows="9" placeholder="Type your Description here..." autocomplete="off"></textarea></div> <p class="tx2" style="display:none">Your Contact Information</p> <div class="mobile-wrap"> <dl id="flag" class="dropdown" style="display:none"></dl> <div class="cnt-code" id="cntry_code" style="display:none"></div> <div id="cntry_iso">IN</div> <div class="mobile-field" style="display:none"><input type="text" name="feedback-mob" class="feed-input" id="feedback-mob" placeholder="Mobile / Cell phone *" style="margin-right:28px;"> </div> <input type="text" id="feed-email" placeholder="Email-Id *" style="display:none"> </div> <div id="buyer-seller-disclaimer" style="display: none;"> <p><i>Disclaimer: You may appreciate that IndiaMART is just a matchmaking platform having no role to play in transaction between buyer and seller.</i></p> </div> <div class="clr"></div> <div class="sb-btn"><input type="submit" value="Submit Complaint" id="sub_btn1" class="feed-input feed-submit button__text" onclick="event.preventDefault();get_complaint()"></div> </div> <div class="feedback-messages" style="display:none;"> <p>Thank you for posting a complaint! We will assist you at the earliest!</p> </div> </form> </div> </div> <!--NEW COMPLAINT BOX WHEN Legal Issue RADIO BUTTON IS ACTIVE--> <div id="form_2" class="box" style="display:none"> <div class="buyer-help-sec feedback-form-sec"> <form name="rform" action="" class="feedback-form" method="POST" id="feedback-form"> <div class="isipr_frm"><label class="complaint-type">IPR complaint type?<font style="color:RED; font-size: 15px">* </font></label> <div class="container"> <div class="inner"> <label class="radio-inline"> <input type="radio" name="complaint_type" id="trade" value="Trademark Concern">Trademark concern <span class="checkmark"></span> </label> <label class="radio-inline"> <input type="radio" name="complaint_type" id="design" value="Design Concern">Design concern <span class="checkmark"></span> </label> </div> <div class="inner"> <label class="radio-inline"> <input type="radio" name="complaint_type" id="patent" value="Patent Concern">Patent concern <span class="checkmark"></span> </label> <label class="radio-inline"> <input type="radio" name="complaint_type" id="copyright" value="Copyright Concern">Copyright concern <span class="checkmark"></span> </label> </div> </div> </div><br> <div class="write-form-new"> <div id="show-me-2" style="display: none;"> <label class="branch-name">Your Brand Name<font color="RED">* </font></label> <input type="text" id="brand_name" name="brand-name" class="branch-input" placeholder="Provide your Brand Name..."> </div> <div id="show-me-3" style="display: none;"><label class="infringed-image">Registration Certificate <font color="RED">* </font></label><br> <div id="attach_fields" style="float:left"> <input type="file" name="file" id="disc_image0" onchange="get_id(this)"><br> </div> <input type="button" value="+" onClick="addInput('attach_fields');" style="float:left;display: none"> </div> <div class="field_wrapper" id="show-me-cl" style="display:none"><label class="url-label">Corresponding URL Links of the Copyright Images<font color="RED" style="font-size: 13px;">* </font></label> <div> <textarea style="resize: none; width: 88%; position:relative" maxlength=2500 id="urlcl" name="url" class="feed-input feed-text-box" placeholder="Provide Corresponding URLs" style="height: 30px" autocomplete="off"></textarea> </div> </div> <div class="clr"></div> <br> <div> <label class="co">Do you have a court order?<font style="color:RED; font-size: 15px">* </font></label> <div class="container"> <label class="radio-inline "> <input type="radio" name="courtorder-radio" id="yes" value="yes">Yes <span class="checkmark"></span> </label><br> <label class="radio-inline "> <input type="radio" name="courtorder-radio" id="no" value="no">No <span class="checkmark"></span> </label> </div> </div> <br> <div id="show-me" style="display: none;"> <div id="col"><label class="court-order">Upload your court order copy attachment<font style="color:RED; font-size: 15px">* </font> </label></div> <div id="cft"><input type="file" name="file_" id="court_order" onchange="get_id(this)"></div> <br> </div> <div class="field_wrapper" id="ic_url"><label class="url-label">List of URL(s) having infringing content: <font color="RED">* </font></label> <div class="tooltipp info"> <span class="tooltippText information"> <h5><b>URL should be in the below format</b></h5> <p>https://www.indiamart.com/proddetail/leisure-chair-pieces-22919372391.html?</p> </span> <img src="https://cdn-icons-png.flaticon.com/512/157/157933.png" id="iconid" height="14px"> </div> <br> <div style="display:flex"> <textarea style="resize: none; width: 88%; position:relative" maxlength=2500 id="url0" name="url" class="feed-input feed-text-box" placeholder="Provide list of URLs" style="height: 30px" autocomplete="off" onchange="valid_url(this)"></textarea> <div id="the-count" style="position: absolute"> <span id="current">0</span> <span id="maximum">/ 2500</span> </div> </div> </div> <div id="show-me-4" style="display: none;"> <div id="col"><label class="court-order">Attach Registration Certificate </label></div> <label><input type="file" id="trade_certi" name="upload" onchange="get_id(this)"></label> <div><label class="application-label">Registration/Application Number </label> <input type="text" id="application-title" name="application-title" class="application-input" placeholder="Provide Registration/Appication Number.."> </div> </div> <div><label class="complaint-type">You are:<font color="RED" style="font-size: 13px;">* </font></label> <div class="container"> <label class="radio-inline "> <input type="radio" name="complainaint" id="owner" value="owner">Owner <span class="checkmark"></span> </label><br> <label class="radio-inline "> <input type="radio" name="complainaint" id="agent" value="agent">Agent <span class="checkmark"></span> </label><br> <label class="radio-inline "> <input type="radio" name="complainaint" id="license" value="license">Licensee <span class="checkmark"></span> </label> </div> </div> <div id="show-me-5" style="display: none;"> <br> <div><label class="court-order">Upload Authorization Certificate:<font style="color:RED; font-size: 15px">* </font></label> </div> <div><input type="file" name="upload" id="auth_certificate" onchange="get_id(this)"></div> </div><br> <div id="show-me-6" style="display: none;"> <br> <div><label class="court-order">Upload License Certificate:<font style="color:RED; font-size: 15px">* </font></label> </div> <div><input type="file" name="upload" id="license_certificate" onchange="get_id(this)"></div> </div><br> <div><label class="complaintdetails-label">Your Details:</label></div> <div><input type="text" id="complainant-input" name="complainant-name" class="complainant-c" placeholder="Your Name"></div> <div><input type="Email-Id" id="email" name="feedback-title" class="feed-input" placeholder="Email ID"></div> <div><input type="text" id="company-name" name="feedback-title" class="feed-input" placeholder="Company Name"></div> <div><label class="feed-label">Declaration:</label></div> <div> <label>1) I confirm that I am the Owner of the IPR/Agent duly authorized by the Owner of IPR. </label> <label>2) I have knowledge and belief that the alleged Intellectual Property listed above violates my/Owner's Intellectual Property rights and that the usage of the alleged Intellectual Property is contrary to Law.</label> <label>3) All the information provided by me in this notice of Infringement is accurate and correct.</label> <label>4) I will be liable for appropriate civil and criminal proceedings against me/Owner's if any of the information found in this notice is false and frivolous.</label> <label>5) I shall indemnify IndiaMART InterMESH Ltd. and its directors/officers/employees/agents against any loss, actions, claims including but not limited to cost of any legal disputes, in connection with or arising out of, any false and frivolous documentation provided by me.</label> </div> <br> <p><input id="field_terms" onchange="this.setCustomValidity(validity.valueMissing ? 'Please indicate that you accept the Terms and Conditions' : '');" type="checkbox" required name="terms"> I have read & accept the above statements.</p> <div class="sb-btn"><input type="submit" id="sub_btn2" value="Submit Documents" class="feed-input feed-submit" onclick="event.preventDefault();getComplaint();"></div> </div> </div> <div class="feedback-messages" style="display:none;"> <p>Thank you for posting a complaint! We will assist you at the earliest!</p> </form> </div> </div> <!-- <form method="POST"> --> <div class="iprContact" style="display:none; margin-top:40px; margin-left: 20px;"> <p class="tc sb" style="margin-top: -27px;">If you wish to file an IPR Complaint, please enter your <b>Contact Details</b> to proceed further</p> <br /> <p class="tx3">Your Contact Information<font color="RED" style="font-size: 13px;">* </font></p> <div class="mobile-wrap"> <dl id="flag_2" class="dropdown"></dl> <div class="cnt-code" id="cntry_code_2"></div> <div id="cntry_iso"></div> <div class="mobile-field"><input type="text" name="feedback-mob1" class="feed-input wid-1" id="feedback-mob1" placeholder="Mobile / Cell phone *" pattern="[-+]?[0-9]" minlength="0" maxlength="10" style=" padding: 10px 12px; margin-bottom: 20px"></div> <input type="text" id="feed-email1" placeholder="Email-Id *" style="display:none; margin-bottom:-32px"> </div> <br /> <br /> <br /> <div class ="ipr-btn"> <input type="submit" id="ipr-click" name="iprContactSubmit" value="Next" class="feed-ipr" autocomplete="off"> </div> </div> </div> </div> </main> <!-- #sidebar --> <aside id="sidebar" role="complementary" itemtype="http://schema.org/WPSideBar" itemscope="itemscope"> <section id="custom_article_widget-2" class="widget widget_custom_article_widget clearfix"><h4 class="widget-title">Help Categories</h4><ul class='cat'><li id='parent-li'><a href='https://help.indiamart.com/article-categories/seller-help/'><b>Seller Help</b><ol class='sub_cat' style='list-style:none'><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/buyleads/'>BuyLeads</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/free-paid-services-of-indiamart/'>Paid/Free Services of Indiamart</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/lead-manager/'>Lead Manager</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/seller-general-support/'>Seller General Support</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/manage-company-information/'>Manage Company Information</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/manage-catalog/'>Manage Catalog</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/payment-sellers/'>Payment related queries for Sellers</a></li></ol></li><li id='parent-li'><a href='https://help.indiamart.com/article-categories/buyer-help/'><b>Buyer Help</b><ol class='sub_cat' style='list-style:none'><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/product-related-queries/'>Product Related Queries</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/search-related-queries/'>Search Related Queries</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/seller-related-queries/'>Seller Related Queries</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/privacy-and-complaints/'>Privacy and Complaints</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/payment-buyers/'>Payment related queries for Buyers</a></li></ol></li><li id='parent-li'><a href='https://help.indiamart.com/article-categories/general-help/'><b>General Help</b><ol class='sub_cat' style='list-style:none'><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/getting-started-on-indiamart/'>Getting Started on Indiamart</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/bug-bounty/'>IndiaMART Bug Bounty Program</a></li></ol></li><li id='parent-li'><a href='https://help.indiamart.com/article-categories/product-updates/'><b>Product Updates</b><ol class='sub_cat' style='list-style:none'><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/indiamart-buyer-panel/'>Indiamart Buyer Panel</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/pay-indiamart/'>Payment Related</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/indiamart-seller-panel-product-updates/'>Indiamart Seller Panel</a></li><li id='child-li' style='position:relative;left:-13%'><a href='https://help.indiamart.com/article-categories/m-indiamart/'>m.indiamart.com(M-Site)</a></li></ul></section></aside> <!-- /#sidebar --> </div> </div> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NR4G');</script> <!-- End Google Tag Manager --> <script> $('textarea').keyup(function() { var characterCount = $(this).val().length, current = $('#current'), maximum = $('#maximum'), theCount = $('#the-count'); current.text(characterCount); /*This isn't entirely necessary, just playin around*/ if (characterCount < 900) { current.css('color', '#666'); } if (characterCount > 900 && characterCount < 1300) { current.css('color', '#6d5555'); } if (characterCount > 1300 && 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select_city(event, ui) { console.log(ui.item) } $("form :input").attr("autocomplete", "off"); var wAddress = location.hostname; var UrlPri = wAddress.match(/^dev/) ? 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$('#cntry_code').css('display', 'none'); $('#cntry_code_2').css('display', 'none'); } } $(document).ready(function() { getCountryIP(); var cookie = readCookie("ImeshVisitor"); if (cookie == "") { $('.mobile-field').css("display", "block"); $('#flag').css('display', 'Block'); $('#cntry_code').css('display', 'block'); $('p.tx2').css("display", "block"); } else if (cookie != "") { var useremail = getparamVal(cookie, "em"); if (useremail == "") {} } var v = $("input[name='user_complaint']:checked").val(); if (v == 'Legal issue') { $('#').show(); $('#form_1').hide(); } else { $('#form_1').show(); $('#form_2').hide(); if (v == "Complaint against Seller") { $('#complaint-against-seller').show(); $('#complaint-against-buyer').hide(); $('#buyer-seller-disclaimer').show(); } else if (v == "Complaint against Buyer") { $('#complaint-against-seller').hide(); $('#complaint-against-buyer').show(); $('#buyer-seller-disclaimer').show(); } else { $('#form_1').hide(); $('#complaint-against-seller').hide(); $('#complaint-against-buyer').hide(); $('#buyer-seller-disclaimer').hide(); } } }); function validateIPRComplaint() { var fmob = $('#feedback-mob1').val(); var phoneno = /^[6-9]\d{9}$/; var femail = document.getElementById("feed-email1").value; var atpos = femail.indexOf("@"); var dotpos = femail.lastIndexOf("."); if ($('.mobile-field').css('display') != "none") { if (fmob != '' && fmob.match(phoneno)) { } else { alert("Please enter valid mobile no."); return false; } } if ($('#feed-email1').css('display') != "none") { if (femail != '' && !(atpos < 1 || dotpos < atpos + 2 || dotpos + 2 >= femail.length) ) { } else { alert("Please enter valid email id"); return false; } } return true; } $('#ipr-click').on('click', function () { var validationIPR = validateIPRComplaint(); if(validationIPR) { $('#form_2').show(); $('.iprContact').css("display","none"); getIPRComplaint(); } else { return false; } }); function getparamVal(cookieStr, key) { if (cookieStr > "") { var val = "|" + cookieStr + "|"; var pattern = new RegExp(".*?\\\|" + key + "=([^|]*).*|.*"); return val.replace(pattern, '\$1'); } else { return ""; } } function getIPRComplaint() { var fmob = $('#feedback-mob1').val();//to be changed var femail = $('#feed-email1').val();//to be changed var userty = ''; var iso = $('#cntry_iso').val(); var country_nm = $('#country_nm').val(); if ($('#cntry_iso').val() == "IN") userty = fmob; else userty = femail; var country_ip; cookie = readCookie("ImeshVisitor"); var c_ip = getparamVal(decodeURIComponent(readCookie("iploc")), 'gip'); if(c_ip != '' && c_ip!= undefined){ country_ip = c_ip; } else { country_ip = '12.34.56.78'; // random ip } if (cookie == "") { $.ajax({ url: '/wp-content/themes/helpguru-child/user_identify.php', data: { 'username': userty, 'iso': iso, 'modid': 'IMHOME', 'format': 'JSON', 'create_user': 1, 'originalreferer': window.location.href, 'GEOIP_COUNTRY_ISO': iso, 'ip': country_ip, 'screen_name': 'customer forum', 'country': country_nm }, type: "POST", jsonpCallback: 'create_callback', crossDomain: true, success: function (jsonResult) { var jsonResult = $.parseJSON(jsonResult); if (jsonResult != undefined && jsonResult["code"] == '200') { var msg = jsonResult["msg"]; if (msg == 'New User created via User creation service') { newUser = 1; } var resultSet = jsonResult.DataCookie; var access = jsonResult.access; if (access != undefined && access == '2') { document.cookie = "ImeshVisitor=; domain=.indiamart.com; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;"; window.location.reload(); return; } if ((resultSet != undefined) && (resultSet != '')) { document.cookie = "ImeshVisitor" + "=;expires=;domain=.indiamart.com;path=/;"; imesh_obj.set(resultSet, "ImeshVisitor"); } var glid = jsonResult["DataCookie"]["glid"]; googleSheetLogs(1,glid,0); } login_callback(); } }); } } function callFlagSuggester(element, country_iso) { var flag_count = setInterval(function() { if (typeof Suggester != 'undefined') { var sugg_isd = new Suggester({ "type": "isd", "element": element, "onSelect": selectflag, fields: "cname,iso,icon_order", displayFields: "cname,value", displaySeparator: ' +', 'defaultValue': country_iso, filters: 'iso:' + country_iso }); if (JSON.stringify(sugg_isd)) { clearInterval(flag_count); } } }, 1000); } function selectflag(event, ui) { $("#flag dt a span").attr('style', 'background-position:0px -' + ui.data.icon_order * 11 + 'px'); $("#flag_2 dt a span").attr('style', 'background-position:0px -' + ui.data.icon_order * 11 + 'px'); if (ui.value) { $('#cntry_code').val(ui.value); $('#cntry_code').html('+' + ui.value); $('#cntry_code_2').val(ui.value); $('#cntry_code_2').html('+' + ui.value); $('#cntry_iso').val(ui.data.iso); if (ui.data.iso != 'IN') $('#email').addClass('wid-2'); else $('#email').removeClass('wid-2'); setFields(); } } document.addEventListener('DOMContentLoaded', () => { const radioButtons = document.querySelectorAll('input[name="user_complaint"]'); const url = new URL(window.location.href); function toggleFormVisibility() { const form1Div = document.getElementById('form_1'); const selectedOption = document.querySelector('input[name="user_complaint"]:checked').value; if (selectedOption === 'Activation/Deactivation of account' || selectedOption === 'Deletion of account') { form1Div.style.display = 'block'; } else { form1Div.style.display = 'none'; } } if (url.searchParams.has('ctype')) { const selectedOption = url.searchParams.get('ctype'); const radioButton = document.querySelector(`input[value="${selectedOption}"]`); if (radioButton) { radioButton.checked = true; toggleFormVisibility(); } } radioButtons.forEach((radioButton) => { radioButton.addEventListener('click', () => { event.preventDefault(); const selectedOption = document.querySelector('input[name="user_complaint"]:checked').value; var wAddress = location.hostname; var UrlPri = wAddress.match(/^dev/) ? "dev-" : (wAddress.match(/^stg/)) ? "stg-" : ""; const rootUrl = "https://"+UrlPri+"help.indiamart.com/complaint-registration/"; if (selectedOption === 'Activation/Deactivation of account') { history.replaceState(null, '', `${rootUrl}?ctype=${encodeURIComponent(selectedOption)}`); } else { history.replaceState(null, '', rootUrl); } toggleFormVisibility(); }); }); }); </script> <script> function feedback_validate() { var user_comp = $("input[name='user_complaint']:checked").val(); var fmob = $('#feedback-mob').val(); var fdesc = $('#feedback-desc').val(); var ftitle = $('#feedback-title').val(); var femail = $('#feed-email').val(); var femailN = $('#feedback-email').val(); var phoneno = /^[6-9]\d{9}$/; var amountRegex = /^[0-9]+$/; var atpos = femail.indexOf("@"); var dotpos = femail.lastIndexOf("."); const re = /^(([^<>()[\]\\.,;:\s@\"]+(\.[^<>()[\]\\.,;:\s@\"]+)*)|(\".+\"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/; if (user_comp == undefined) { alert('Please tell the type of complaint you want to report'); return false; } if (ftitle == '') { alert('Please Enter Complaint Title'); $('#feedback-title').focus(); return false; } if (fdesc == '') { alert('Please Enter Complaint Description'); return false; } if (femailN == '') { alert('Please Enter Email for communication'); return false; } else { if (re.test(femailN)) {} else { alert("Please enter valid email"); return false; } } if ($('.mobile-field').css('display') != "none") { if (fmob.match(phoneno)) {} else { alert("Please enter valid mobile no."); return false; } } if ($('#feed-email').css('display') != "none") { if (femail == '') { alert('Please Enter Email Address '); return false; } else if (atpos < 1 || dotpos < atpos + 2 || dotpos + 2 >= femail.length) { alert("Not a valid e-mail address"); return false; } } if (user_comp == "Complaint against Seller") { if ($('#seller-company').val() == "") { alert("Please Enter Seller Company Name"); return false; } if ($('#seller-company-contact').val() == "") { alert("Please Enter seller contact details"); return false; } else { if ($('#seller-company-contact').val().match(phoneno)) {} else { alert("Please enter valid seller mobile no."); return false; } } if ($('#seller-company-product').val() == "") { alert("Please Enter product name"); return false; } if ($('#seller-company-amount').val() == "") { alert("Please Enter Dispute amount"); return false; } else { if ($('#seller-company-amount').val().match(amountRegex)) {} else { alert("Please enter numeric characters only in Dispute amount"); return false; } } if($('#seller_certi_payment').val() == ""){ alert("Please Attach Payment Proof"); return false; } var temp = ""; $('input:checkbox[name=seller-complaint-type]:checked').each(function() { var temp1 = $(this).val(); if (temp1) { if (temp) { temp = temp + ',' } temp = temp + temp1; } }); if (!temp) { alert("Please Select Complaint Type"); return false; } } if (user_comp == "Complaint against Buyer") { if ($('#buyer-name').val() == "") { alert("Please Enter buyer name"); return false; } if ($('#buyer-company-contact').val() == "") { alert("Please Enter buyer contact number"); return false; } else { if ($('#buyer-company-contact').val().match(phoneno)) {} else { alert("Please enter valid buyer mobile no."); return false; } } if ($('#buyer-company-amount').val() == "") { alert("Please Enter Dispute amount"); return false; } else { if ($('#buyer-company-amount').val().match(amountRegex)) {} else { alert("Please enter numeric characters only in Dispute amount"); return false; } } if($('#buyer_certi_payment').val() == ""){ alert("Please Attach Payment Proof"); return false; } if ($('#buyer-company-address').val() == "") { alert("Please Enter Product delivery address"); return false; } } return true; } const set1 = (keyName, keyValue, ttl, flag) => { let ldata; if (flag === 1) { ldata = { value: keyValue, // store the value within this object ttl: ttl, // store the TTL (time to live) } } else { ldata = { value: keyValue, // store the value within this object ttl: Date.now() + (ttl * 1000), // store the TTL (time to live) } } // store data in LocalStorage localStorage.setItem(keyName, JSON.stringify(ldata)); }; const get1 = (keyName) => { const ldata = localStorage.getItem(keyName); if (!ldata) { // if no value exists associated with the key, return null return null; } const item = JSON.parse(ldata); // If TTL has expired, remove the item from localStorage and return null if (Date.now() > item.ttl) { localStorage.removeItem(keyName); return null; } // return data if not expired return item; }; function sendComplaintData() { var fmob = $('#feedback-mob').val(); var femail = $('#feed-email').val(); var defendant_mob = ''; var userty = ''; var country_ip = $('#cntry_ip').val(); var iso = $('#cntry_iso').val(); var country_nm = $('#country_nm').val(); if ($('#cntry_iso').val() == "IN") { userty = fmob; } else { userty = femail; } let complaint_type; let check_defendant; let def_glid; let req_type; if ($("input[name='user_complaint']:checked").val() != undefined) complaint_type = $("input[name='user_complaint']:checked").val(); if (complaint_type == "Complaint against Seller") { defendant_mob = $('#seller-company-contact').val(); check_defendant = 1; } else if (complaint_type == "Complaint against Buyer") { defendant_mob = $('#buyer-company-contact').val(); check_defendant = 1; } if (check_defendant) { $.ajax({ url: '/wp-content/themes/helpguru-child/user_identify.php', data: { 'username': defendant_mob, 'iso': iso, 'modid': 'HELPIM', 'format': 'JSON', 'create_user': 1, 'originalreferer': window.location.href, 'GEOIP_COUNTRY_ISO': iso, 'ip': country_ip, 'screen_name': 'customer forum', 'country': country_nm }, type: "POST", async: false, crossDomain: true, success: function(jsonResult) { var jsonResult = $.parseJSON(jsonResult); if (jsonResult != undefined && jsonResult["code"] == '200') { var msg = jsonResult["msg"]; if (msg === 'New User created via User creation service' && complaint_type === "Complaint against Seller") { req_type = 'COMP_EMAIL'; } else { req_type = 'BSCONFLICT'; } def_glid = jsonResult["DataCookie"]["glid"]; } } }); } if (cookie == "") { $.ajax({ url: '/wp-content/themes/helpguru-child/user_identify.php', data: { 'username': userty, 'iso': iso, 'modid': 'HELPIM', 'format': 'JSON', 'create_user': 1, 'originalreferer': window.location.href, 'GEOIP_COUNTRY_ISO': iso, 'ip': country_ip, 'screen_name': 'customer forum', 'country': country_nm }, type: "POST", jsonpCallback: 'create_callback', crossDomain: true, success: function(jsonResult) { var jsonResult = $.parseJSON(jsonResult); if (jsonResult != undefined && jsonResult["code"] == '200') { var msg = jsonResult["msg"]; if (msg == 'New User created via User creation service') { newUser = 1; } var resultSet = jsonResult.DataCookie; var access = jsonResult.access; if (access != undefined && access == '2') { document.cookie = "ImeshVisitor=; domain=.indiamart.com; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;"; window.location.reload(); return; } if ((resultSet != undefined) && (resultSet != '')) { document.cookie = "ImeshVisitor" + "=;expires=;domain=.indiamart.com;path=/;"; imesh_obj.set(resultSet, "ImeshVisitor"); } } login_callback(); sendfeedback(req_type, def_glid); } }); } else { sendfeedback(req_type, def_glid); } } var BS_attachments = { buyer_certi: " ", buyer_certi_payment: " ", buyer_certi_documents: " ", buyer_certi_communication: " ", seller_certi: " ",seller_certi_payment: " ", seller_certi_communication: " ", seller_certi_documents: " " }; var docBS = []; function get_idBS(identity) { var file_id = identity.id; if (file_id != undefined) { var files = document.getElementById(file_id).files; var fileSize = files[0].size; /* 1024 = 1MB */ var size = Math.round((fileSize / 1024)); extension = document.getElementById(file_id).value.split('.').pop(); extension = extension.toLowerCase(); if (extension == 'jpeg' || extension == 'jpg' || extension == 'png' || extension == 'pdf') docBS.push(identity); else { alert("Invalid file type : only png, jpeg, jpg, pdf files allowed"); $("#" + file_id).val(null); } if (size <= 10 * 1024) docBS.push(identity); else { alert("Invalid file size, please select a file less than or equal to 10mb size"); $("#" + file_id).val(null); } } } function upload_FileBS(attachBS) { for (i = 0; i < attachBS.length; i++) { var file = attachBS[i].files[0]; var formdata = new FormData(); formdata.append("IMAGE", file); formdata.append("MODID", "DIR"); formdata.append("USR_ID", "10848023"); formdata.append("IMAGE_TYPE", "Rfq"); formdata.append("UPLOADED_BY", "User"); formdata.append("VALIDATION_KEY", "eyJ0eXAiOiJKV1QiLCJhbGciOiJzaGEyNTYifQ.eyJpc3MiOiJSQVBJIiwiYXVkIjoiOTU4Mjk0NDI2MSIsImV4cCI6MTUzMzc5NTI5MSwiaWF0IjoxNTMzNzk1MTcxLCJzdWIiOiI3MzQ5NDE5In0.iREIg0bJ7gsWwY7DQet-g4WoW-sSC5vfn4a8rOcA5Zg"); fireAjaxtest(formdata, attachBS[i].id); } if (i == attachBS.length) sendComplaintData(); } function fireAjaxtest(data, check) { $.ajax({ url: "https://uploading.imimg.com/uploadimage", type: 'POST', data: data, processData: false, contentType: false, async: false, success: function(response) { a = response.Data.AwsPath.Image_Original_Path; BS_attachments[check] = a; }, error: function() {} }); } function get_complaint() { $('.sb-btn').addClass('button--loading'); let ct_data = get1('ct'); if (ct_data && ct_data !== null) { let time = ct_data.ttl; let ct_value = ct_data.value.count + 1; set1( 'ct', { count: ct_value }, time, 1 ); } else { set1( 'ct', // keyName { count: 1 }, 3600, 0 ); } var validation = feedback_validate(); if (validation) { if (docBS.length > 0) { upload_FileBS(docBS); } else { sendComplaintData(); } } else { $('.sb-btn').removeClass('button--loading'); //remove loader and enable button } return false; } //document ready ends function getAKfromPHP() { var submit_url = document.location.origin + '/wp-content/themes/helpguru-child/complaintform/feedback-sub.php'; var xhr = new XMLHttpRequest(); xhr.open('POST', submit_url, false); xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded'); var requestData = 'action=getAK'; xhr.send(requestData); if (xhr.readyState == 4 && xhr.status == 200) { var response = JSON.parse(xhr.responseText); var AK = response.AK; return AK; } return null; } function sendfeedback(check_req, def_glid) { var complaint_type = ''; if ($("input[name='user_complaint']:checked").val() != undefined) var complaint_type = $("input[name='user_complaint']:checked").val(); var buyer_certi = BS_attachments.buyer_certi; var buyer_certi_payment = BS_attachments.buyer_certi_payment; var buyer_certi_documents = BS_attachments.buyer_certi_documents; var buyer_certi_communication = BS_attachments.buyer_certi_communication; var seller_certi = BS_attachments.seller_certi; var seller_certi_payment = BS_attachments.seller_certi_payment; var seller_certi_documents = BS_attachments.seller_certi_documents; var seller_certi_communication = BS_attachments.seller_certi_communication; var ftitle = $('#feedback-title').val(); var fdesc = $('#feedback-desc').val(); var femail = $('#feed-email').val(); var femailN = $('#feedback-email').val(); var gluserid = getparamVal(decodeURIComponent(readCookie("ImeshVisitor")), 'glid'); var utype = getparamVal(decodeURIComponent(readCookie("ImeshVisitor")), 'utyp'); var complainant_mobile = getparamVal(decodeURIComponent(readCookie("ImeshVisitor")), 'mb1'); let param_request = {}; if (check_req === 'COMP_EMAIL') { if (complaint_type == "Complaint against Seller") { var details = ""; var temp = ""; temp = $('#seller-company').val() if (temp) { details = details + "Seller company name: " + temp + ",<br/>"; temp = ""; } temp = $('#seller-company-contact').val() if (temp) { details = details + "Seller contact details: " + temp + ",<br/>"; temp = ""; } temp = $('#seller-company-product').val() if (temp) { details = details + "Product Name: " + temp + ",<br/>"; temp = ""; } temp = $('#seller-company-amount').val() if (temp) { details = details + "Dispute Amount: " + temp + ",<br/>"; temp = ""; } $('input:checkbox[name=seller-complaint-type]:checked').each(function() { var temp1 = $(this).val(); if (temp1) { if (temp) { temp = ',' + temp } temp = temp + temp1; } }); if (temp) { details = details + "Complaint Type: " + temp + ",<br/>"; temp = ""; } if (details) { fdesc = "Comments " + fdesc + ",<br/>" + details; } } if (complaint_type == "Complaint against Buyer") { var details = ""; var temp = ""; temp = $('#buyer-name').val() if (temp) { details = details + "Buyer name: " + temp + ",<br/>"; temp = ""; } temp = $('#buyer-company-contact').val() if (temp) { details = details + "buyer contact details: " + temp + ",<br/>"; temp = ""; } temp = $('#buyer-company-amount').val() if (temp) { details = details + "Dispute Amount: " + temp + ",<br/>"; temp = ""; } temp = $('#buyer-company-address').val() if (temp) { details = details + "Buyer Address: " + temp + ",<br/>"; temp = ""; } if (temp) { details = details + "Complaint Type: " + temp + ",<br/>"; temp = ""; } if (details) { fdesc = "Comments " + fdesc + ",<br/>" + details; } } param_request = { USR_ID: gluserid, user_Type: utype, check_type: check_req, complaint_type: complaint_type } } else if (check_req === 'BSCONFLICT') { var details = ""; var temp = ""; param_request = { USR_ID: gluserid, user_Type: utype, check_type: check_req, def_gluserid: def_glid } if (complaint_type == "Complaint against Seller") { temp = $('#seller-company').val() if (temp) { details = details + "Seller company name: " + temp + ",\n"; temp = ""; } temp = $('#seller-company-contact').val() if (temp) { details = details + "Seller contact details: " + temp + ",\n"; temp = ""; } var seller_attachments = BS_attachments; if(seller_attachments['seller_certi'].length > 1) { details = details + "INVOICE: " + seller_certi + ",\n"; } if(seller_attachments['seller_certi_payment'].length > 1) { details = details + "PaymentProof: " + seller_certi_payment + ",\n"; } if(seller_attachments['seller_certi_communication'].length > 1) { details = details + "CommunicationProof: " + seller_certi_communication + ",\n"; } if(seller_attachments['seller_certi_documents'].length > 1) { details = details + "OtherDocuments: " + seller_certi_documents; } $('input:checkbox[name=seller-complaint-type]:checked').each(function() { var temp1 = $(this).val(); if (temp1) { if (temp) { temp = temp + ', ' } temp = temp + temp1; } }); let comment = '[Complaint Against Seller]' + '\n' + 'Complaint Title : ' + ftitle + ",\n" + 'Complaint Details : ' + "\n" + details + "\n" + 'Customer E-mail : ' + femailN + ",\n" + 'Description : ' + fdesc + ",\n" + 'Dispute amount : ' + $('#seller-company-amount').val() + ",\n" + 'Product name : ' + $('#seller-company-product').val() + ",\n" + 'Type of complaint: ' + temp; param_request.comments = comment; param_request.dispute_amount = $('#seller-company-amount').val(); param_request.complainant_type = 'B'; param_request.product_name = $('#seller-company-product').val(); param_request.type_of_complaint = temp; param_request.complainant_mobile = complainant_mobile; } else if (complaint_type == "Complaint against Buyer") { temp = $('#buyer-name').val() if (temp) { details = details + "Buyer name: " + temp + ",\n"; temp = ""; } temp = $('#buyer-company-contact').val() if (temp) { details = details + "Buyer contact details: " + temp + ",\n"; temp = ""; } temp = $('#buyer-company-address').val() if (temp) { details = details + "Buyer Address: " + temp + ",\n"; temp = ""; } var buyer_attachments = BS_attachments; if(buyer_attachments['buyer_certi'].length > 1) { details = details + "INVOICE: " + buyer_certi + ",\n"; } if(buyer_attachments['buyer_certi_payment'].length > 1) { details = details + "PaymentProof: " + buyer_certi_payment + ",\n"; } if(buyer_attachments['buyer_certi_communication'].length > 1) { details = details + "CommunicationProof: " + buyer_certi_communication + ",\n"; } if(buyer_attachments['buyer_certi_documents'].length > 1) { details = details + "OtherDocuments: " + buyer_certi_documents; } let comment = '[Complaint Against Buyer]' + '\n' + 'Complaint Title : ' + ftitle + ",\n" + 'Complaint Details : ' + "\n" + details + "\n" + 'Customer E-Mail : ' + femailN + ",\n" + 'Description : ' + fdesc + ",\n" + 'Dispute amount : ' + $('#buyer-company-amount').val(); + ",\n" + 'Product name : ' + $('#buyer-company-product').val() + ",\n" + 'Type of complaint: ' + temp; param_request.comments = comment; param_request.dispute_amount = $('#buyer-company-amount').val(); param_request.complainant_type = 'S'; param_request.product_name = $('#buyer-company-product').val(); param_request.complainant_mobile = complainant_mobile; } } if (ftitle != "") { param_request.FEEDBACKS_TITLE = ftitle; } if (fdesc != "") { if (complaint_type != "Complaint against Buyer" && complaint_type != "Complaint against Seller") { param_request.FEEDBACKS_DESCRIPTION = fdesc; } else { param_request.FEEDBACKS_DESCRIPTION = complaint_type + ', ' + fdesc; } } if (femail != "") { param_request.FEEDBACKS_EMAIL = femail; } if (femailN != "") { param_request.FEEDBACKS_EMAILN = femailN; } if (cookie != "") { var useremail = getparamVal(cookie, "em"); if (useremail == "") { param_request.FEEDBACKS_EMAIL = femail; } else { param_request.FEEDBACKS_EMAIL = useremail; } } if (complaint_type != "Complaint against Buyer" && complaint_type != "Complaint against Seller") { param_request.check_type = "COMP_EMAIL" param_request.complaint_type = complaint_type; param_request.USR_ID = gluserid; } function form_success(data) { $('.sb-btn').removeClass('button--loading'); //remove loader and enable button $('.write-form').hide(); $('.container').hide(); $('.feedback-messages').show(); $('.sb').hide(); setTimeout(function() { window.location.href = "https://" + UrlPri + "help.indiamart.com"; }, 6000); $('#feedback-desc').val('') } complaintLogs(2,complaint_type,gluserid,complainant_mobile); eventTrackingGA4('complaint-submission', document.location.href, 'click', complaint_type); var AK_Token = getAKfromPHP(); param_request.AK = AK_Token; let ct_data = get('ct'); ct_data?.value?.count <= 10 ? $.ajax({ url: '/wp-content/themes/helpguru-child/complaintform/feedback-sub.php', method: 'POST', type: 'POST', data: param_request, success: form_success(), complete: function() {}, error: function(jqXHR, exception) { alert("Some Error occurred!! Please try again") } }) : form_success(); } </script> <script type="text/javascript"> oldTimestamp = null; $(".ra label").on("click", function(event) { var v = $("input[name='user_complaint']:checked").val(); if (v == 'Legal issue') { $('#form_1').hide(); var cookie = readCookie("ImeshVisitor"); var codeValue = document.getElementById("cntry_code_2").value; if (cookie == "") { $('.iprContact').css("display","block"); } else if (cookie != "") { var glusrid = getparamVal(cookie, "glid"); if(oldTimestamp == null || oldTimestamp + 60000 < event.timeStamp) { googleSheetLogs(1,glusrid,1); oldTimestamp = event.timeStamp; } var useremail = getparamVal(cookie, "em"); if (useremail == "") {} $('#form_2').show(); $('#form_1').hide(); } } else { $('.iprContact').css("display","none"); $('#form_1').show(); $('#form_2').hide(); if (v == "Complaint against Seller") { $('#complaint-against-seller').show(); $('#complaint-against-buyer').hide(); $('#buyer-seller-disclaimer').show(); } else if (v == "Complaint against Buyer") { $('#complaint-against-seller').hide(); $('#complaint-against-buyer').show(); $('#buyer-seller-disclaimer').show(); } else { $('.iprContact').css("display","none"); $('#complaint-against-seller').hide(); $('#complaint-against-buyer').hide(); $('#buyer-seller-disclaimer').hide(); } } }); $(".container label").on("click", function() { var x = $("input[name='courtorder-radio']:checked").val(); if (x == 'yes') { $('#col').show(); $('#cft').show(); } else { $('#col').hide(); $('#cft').hide(); } }); $('#yes').click(function() { $('#show-me:hidden').show(); }); $('#no').click(function() { $('#show-me').hide(); }); $('#trade').click(function() { $('#show-me-2').show(); $('#show-me-3').show(); $('#show-me-cl').hide(); }); $('#design').click(function() { $('#show-me-3').show(); $('#show-me-2').hide(); $('#show-me-cl').hide(); }); $('#patent').click(function() { $('#show-me-2').show(); $('#show-me-3').show(); $('#show-me-cl').hide(); }); $('#copyright').click(function() { $('#show-me-3').hide(); $('#show-me-2').show(); $('#show-me-cl').show(); }); $('#regis-yes').click(function() { $('#show-me-4').show(); }); $('#regis-no').click(function() { $('#show-me-4').hide(); }); $('#agent').click(function() { $('#show-me-5').show(); $('#show-me-6').hide(); }); $('#owner').click(function() { $('#show-me-5').hide(); $('#show-me-6').hide(); }); $('#license').click(function() { $('#show-me-5').hide(); $('#show-me-6').show(); }); /*ADD AND REMOVE BUTTOM OF URL*/ var maxField = 10; //Input fields increment limitation var addButton = $('.add_button'); //Add button selector var wrapper = $('.field_wrapper'); //Input field wrapper var x = 1; //Initial field counter is 1 $(addButton).click(function() { if (x < maxField) { var fieldHTML = '<div style="display:flex, height:30px";><textarea style="resize: none" maxlength=3000 name="moreUrl" class="Cnt_In" value="" placeholder="Provide additional URL" onblur="valid_url(this)" id ="url' + x + '" autocomplete="off"></textarea><a href="javascript:void(0);" class="remove_button" style="display:inline-block;"><i class="material-icons" id="remove" style="color:#8B0000;">remove_circle</i></a></div>'; $(wrapper).append(fieldHTML); //Add field html x++; //Increment field counter } }); //Once remove button is clicked $(wrapper).on('click', '.remove_button', function(e) { e.preventDefault(); $(this).parent('div').remove(); //Remove field html x--; //Decrement field counter }); </script> <!-- function for multiple upload--> <script type="text/javascript"> var counter = 1; var limit = 5; function addInput(divName) { if (counter == limit) { alert("You have reached the limit of adding " + counter + " inputs"); } else { var newdiv = document.createElement('div'); newdiv.innerHTML = "<input type='file' name='file' id='disc_image" + counter + "' onchange=get_id(this) ><br>"; document.getElementById(divName).appendChild(newdiv); counter++; } } </script> <!-- #site-footer-widgets --> <section id="site-footer-widgets" style="padding-top:14px;"> <div class="ht-containerfooter"> <div style="display:flex;margin-top:40px"> <div id="footer-free" class="my-footer"> <section id="block-3" class="widget widget_block ht-grid-col ht-grid-4 footersection"><a href="https://help.indiamart.com/">Help</a></br> <a href="https://help.indiamart.com/user-feedback/">Feedback</a></br> <a href="https://help.indiamart.com/complaint-registration/">Complaints</a></br> <a href="https://corporate.indiamart.com/customer-care-services/">Customer Care</a></br> <a href="https://corporate.indiamart.com/branch-offices/">Contact Us</a></br></section><section id="block-4" class="widget widget_block ht-grid-col ht-grid-4 footersection"><span> <a href="https://seller.indiamart.com" class="ch_supplier_head">Suppliers Tool Kit</a></span></br> <a href="//seller.indiamart.com/"><span>Seller Tools</span></a></br> <a href="https://seller.indiamart.com/bltxn/?pref=recent">Latest BuyLead</a></br> <a href="https://corporate.indiamart.com/quick-learn/">Learning Centre</a></br> <a href="https://shipwith.indiamart.com/">Ship With IndiaMART</a></br> <a href="https://help.indiamart.com/knowledge-base/security-measures-of-indiamart/#Suppliers">Security Tips for Sellers</a><br></section><section id="block-5" class="widget widget_block ht-grid-col ht-grid-4 footersection"><span><a href="//buyer.indiamart.com">Buyers Tool Kit</a></span></br> <a href="https://buyer.indiamart.com/buyertools/postbl">Post Your Requirement</a></br> <a href="https://buyer.indiamart.com/buyertools/myproductbuy">Products You Buy</a></br> <a href="https://www.indiamart.com/search.html">Search Products &amp; Suppliers</a></br> <a href="https://help.indiamart.com/knowledge-base/security-measures-of-indiamart/#Buyers">Security Tips for Buyers</a><br></section><section id="block-6" class="widget widget_block ht-grid-col ht-grid-4 footersection"><div style="margin-top:-5px"> <a href="https://api.whatsapp.com/send?phone=919696969696&text=Hi" style="text-decoration:none;" target="_blank" onclick="eventTrackingGA4('Whatsapp_footer', document.location.href, 'click', 'Title button');"> <p class = "footer-btn"> <img loading="lazy" decoding="async" src="https://img.icons8.com/color/480/whatsapp.png" height="45" width="45" align="right" alt="whatsapp-icon"> WhatsApp:<br>+91-9696969696 </p> </a> <a href="javascript:void(0)" style="text-decoration:none;" onclick="eventTrackingGA4('EmailUs_footer', document.location.href, 'click', 'Title button'); window.open('mailto:customercare@indiamart.com', '_system');"> <p class = "footer-btn"> Email us: customercare@indiamart.com </p> </a> <a href="javascript:void(0)" style="text-decoration:none;" onclick="eventTrackingGA4('CallUs_footer', document.location.href, 'click', 'Title button'); window.open('tel:096-9696-9696', '_system');"> <p class="footer-btn"> Call us: <br>096-9696-9696 </p> </a> </div></section> </div> <div id="footer-paid" style="display:none" class="my-footer"> <section id="block-7" class="widget widget_block ht-grid-col ht-grid-4"><a href="https://corporate.indiamart.com/about-us/">About Us</a><br> <a href="https://corporate.indiamart.com/partner-with-us/">Join Sales</a><br> <a href="https://corporate.indiamart.com/category/success-stories/">Success Stories</a><br> <a href="https://corporate.indiamart.com/category/indiamart-in-news/press-releases/">Press Section</a></br> <a href="https://corporate.indiamart.com/advertise-with-indiamart/">Advertise with Us</a></br> <a href="https://corporate.indiamart.com/careers-at-im/ ">Jobs &amp; Careers</a></br></section><section id="block-8" class="widget widget_block ht-grid-col ht-grid-4"><a href="https://help.indiamart.com/">Help</a></br> <a href="https://help.indiamart.com/user-feedback/">Feedback</a></br> <a href="https://help.indiamart.com/complaint-registration/">Complaints</a></br> <a href="https://corporate.indiamart.com/customer-care-services/">Customer Care</a></br> <a href="https://corporate.indiamart.com/branch-offices/">Contact Us</a></br></section><section id="block-9" class="widget widget_block ht-grid-col ht-grid-4"><span> <strong><a href="https://seller.indiamart.com" class="ch_supplier_head">Suppliers Tool Kit</a></span></strong></br> <a href="//seller.indiamart.com/"><span>Seller Tools</span></a></br> <a href="https://seller.indiamart.com/bltxn/?pref=recent">Latest BuyLead</a></br> <a href="https://corporate.indiamart.com/quick-learn/">Learning Centre</a></br> <a href="https://shipwith.indiamart.com/">Ship With IndiaMART</a></br> <a href="https://help.indiamart.com/knowledge-base/security-measures-of-indiamart/#Suppliers">Security Tips for Sellers</a><br></section><section id="block-10" class="widget widget_block ht-grid-col ht-grid-4"><span><strong><a href="//buyer.indiamart.com">Buyers Tool Kit</a></strong></span></br> <a href="https://buyer.indiamart.com/buyertools/postbl">Post Your Requirement</a></br> <a href="https://buyer.indiamart.com/buyertools/myproductbuy">Products You Buy</a></br> <a href="https://www.indiamart.com/search.html">Search Products &amp; Suppliers</a></br> <a href="https://help.indiamart.com/knowledge-base/security-measures-of-indiamart/#Buyers">Security Tips for Buyers</a><br></section><section id="block-11" class="widget widget_block ht-grid-col ht-grid-4"><a style="text-decoration:none;" onclick="confirmticket(); eventTrackingGA4('video_footer', document.location.href, 'click', 'Title button');"> <p class = "footer-btn videomeet" style="width: 104%"> <img loading="lazy" decoding="async" src="https://help.indiamart.com/wp-content/uploads/video-call.png" height="45" width="45" align="right" alt="whatsapp-icon"> Request a video meet: </p> </a> <a href="https://api.whatsapp.com/send?phone=919696969696&text=Hi" style="text-decoration:none;" target="_blank" onclick="eventTrackingGA4('Whatsapp_footer', document.location.href, 'click', 'Title button');"> <p class = "footer-btn" style="width: 104%"> <img loading="lazy" decoding="async" src="https://img.icons8.com/color/480/whatsapp.png" height="45" width="45" align="right" alt="whatsapp-icon"> WhatsApp:<br>+91-9696969696 </p> </a></section><section id="block-12" class="widget widget_block ht-grid-col ht-grid-4"><a href="javascript:void(0)" style="text-decoration:none;" onclick="eventTrackingGA4('EmailUs_footer', document.location.href, 'click', 'Title button'); window.open('mailto:customercare@indiamart.com', '_system');"> <p class = "footer-btn" style="width: 82%"> Email us: customercare@indiamart.com </p> </a> <a href="javascript:void(0)" style="text-decoration:none;" onclick="eventTrackingGA4('CallUs_footer', document.location.href, 'click', 'Title button'); window.open('tel:096-9696-9696', '_system');"> <p class="footer-btn" style="width: 82%"> Call us: <br>096-9696-9696 </p> </a></section> </div> </div> </div> </section> <dialog class="confirm_popup" open="" style="display:none;color: black; background: darkgray; font-size: 1.5rem; padding: 18px; border: none; border-radius: 6px; width: 537px;"> <p id="confirm_text" style=" margin-bottom: 10px; text-align:center; color: black; "></p> <div style="text-align:center;"> <button type="button" class="popup_close" onclick="videoclick();cancel_popup();eventTrackingGA4('videoConfirm_footer', document.location.href, 'click', 'Title button')" style=" display:inline; margin: auto; border: 0; line-height: 2.5; padding: 0 20px; font-size: 1.3rem; text-align: center; color: black; border-radius: 10px; background-color: goldenrod; box-shadow: inset 2px 2px 3px rgba(255, 255, 255, 0.6), inset -2px -2px 3px rgba(0, 0, 0, 0.6); ">Confirm</button> <button type="button" class="popup_close" onclick="cancel_popup()" style=" display:inline; margin: auto; border: 0; line-height: 2.5; padding: 0 20px; font-size: 1.3rem; text-align: center; color:black; border-radius: 10px; background-color: white; box-shadow: inset 2px 2px 3px rgba(255, 255, 255, 0.6), inset -2px -2px 3px rgba(0, 0, 0, 0.6); ">Cancel</button> </div> </dialog> <dialog class="video_popup" open="" style="display:none;font-size: 1.5rem;padding: 18px;"> <p style=" margin-bottom: 10px; text-align:center; color: #666; ">Thank you for showing your interest in the video meeting.<br> Your account manager will contact you shortly.</p> <button type="button" class="popup_close" onclick="popup_close()" style=" /* margin-top: 10px; */ display:block; margin: auto; border: 0; line-height: 2.5; padding: 0 20px; font-size: 1.3rem; text-align: center; color: #fff; text-shadow: 1px 1px 1px #000; border-radius: 10px; background-color: #2e3192; box-shadow: inset 2px 2px 3px rgba(255, 255, 255, 0.6), inset -2px -2px 3px rgba(0, 0, 0, 0.6); ">Close</button> </dialog> <!-- /#site-footer-widgets --> <script> // Run on page load // window.addEventListener('load', function() { // checkScreenSize(); // updateBurgerMenu(); // }); function popup_close() { $('.video_popup').hide(); } function cancel_popup() { $('.confirm_popup').hide(); } function detectMob() { const toMatch = [ /Android/i, /webOS/i, /iPhone/i, /iPad/i, /iPod/i, /BlackBerry/i, /Windows Phone/i ]; return toMatch.some((toMatchItem) => { return navigator.userAgent.match(toMatchItem); }); } function getCookiearray(cname) { var data = ""; var tmp = []; var name = cname + "="; var decodedCookie = decodeURIComponent(document.cookie); var ca = decodedCookie.split(";"); for (var i = 0; i < ca.length; i++) { var c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { var data = c.substring(name.length, c.length); data = data.split("|"); data.forEach(function(value) { value = value.split("="); tmp[value[0]] = value[1]; }); } } return tmp; } const tmp = getCookiearray('ImeshVisitor'); let glid = tmp['glid']; let browser; const browserres = detectMob(); if (browserres) { browser = "M"; } else { browser = "D"; } if (tmp['utyp'] == 'P' && browser == 'D') { document.getElementById("footer-free").style.display = "none"; document.getElementById("footer-paid").style.display = "flex"; } function confirmticket() { $('.confirm_popup').show(); let fn = tmp['fn']; let paragraphElement = document.querySelector("#confirm_text"); paragraphElement.innerHTML = `Hey ${fn},<br><br>We are scheduling a request to contact over Video Meet with your customer care representative.`; } function videoticket_success(data) { $('.video_popup').show(); } var last_req = 0; var limit = 5000; //miliseconds function videoclick() { var wAddress = location.hostname; var UrlPri = wAddress.match(/^dev/) ? "dev-" : (wAddress.match(/^stg/)) ? "stg-" : ""; if (tmp['utyp'] == 'P') { var time = new Date().getTime(); if (time - last_req < limit) { return; } last_req = time; $(document).ready(function() { try { var wAddress = location.hostname; var UrlPri = wAddress.match(/^dev/) ? "dev-" : (wAddress.match(/^stg/)) ? "stg-" : ""; $.ajax({ url: 'https://' + UrlPri + 'help.indiamart.com/feedback/Addticket.php?glid=' + glid, type: 'GET', success: function(jsonResult) { var jsonResult = $.parseJSON(jsonResult); if (jsonResult[0].status == "200") { videoticket_success(); console.log("Video meet Success") } else if (jsonResult[0].status == "204") { console.log("Some error ocurred in Videomeet"); } }, complete: function(url) { }, error: function(jqXHR, exception) { alert("Some Error occurred!! 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