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line-height: 2rem; } } .MuiTypography-h4 b { font-weight: bolder; } .MuiTypography-h4 strong { font-weight: bolder; } .MuiTypography-h5 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .MuiTypography-h5 { font-size: 1.25rem; line-height: 2rem; } } .MuiTypography-h5 b { font-weight: bolder; } .MuiTypography-h5 strong { font-weight: bolder; } .MuiTypography-h6 { font-size: .875rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 700; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .MuiTypography-h6 b { font-weight: bolder; } .MuiTypography-h6 strong { font-weight: bolder; } .MuiTypography-subtitle1 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.75; 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0rem; } .MuiGrid-spacing-xs-1 { width: calc(100% + 0.5rem); margin: -0.25rem; } .MuiGrid-spacing-xs-1 > .MuiGrid-item { padding: 0.25rem; } .MuiGrid-spacing-xs-2 { width: calc(100% + 1rem); margin: -0.5rem; } .MuiGrid-spacing-xs-2 > .MuiGrid-item { padding: 0.5rem; } .MuiGrid-spacing-xs-3 { width: calc(100% + 1.5rem); margin: -0.75rem; } .MuiGrid-spacing-xs-3 > .MuiGrid-item { padding: 0.75rem; } .MuiGrid-spacing-xs-4 { width: calc(100% + 2rem); margin: -1rem; } .MuiGrid-spacing-xs-4 > .MuiGrid-item { padding: 1rem; } .MuiGrid-spacing-xs-5 { width: calc(100% + 2.5rem); margin: -1.25rem; } .MuiGrid-spacing-xs-5 > .MuiGrid-item { padding: 1.25rem; } .MuiGrid-spacing-xs-6 { width: calc(100% + 3rem); margin: -1.5rem; } .MuiGrid-spacing-xs-6 > .MuiGrid-item { padding: 1.5rem; } .MuiGrid-spacing-xs-7 { width: calc(100% + 3.5rem); margin: -1.75rem; } .MuiGrid-spacing-xs-7 > .MuiGrid-item { padding: 1.75rem; } .MuiGrid-spacing-xs-8 { width: calc(100% + 4rem); margin: -2rem; } .MuiGrid-spacing-xs-8 > .MuiGrid-item { padding: 2rem; } .MuiGrid-spacing-xs-9 { width: calc(100% + 4.5rem); margin: -2.25rem; } .MuiGrid-spacing-xs-9 > .MuiGrid-item { padding: 2.25rem; } .MuiGrid-spacing-xs-10 { width: calc(100% + 5rem); margin: -2.5rem; } .MuiGrid-spacing-xs-10 > .MuiGrid-item { padding: 2.5rem; } .MuiGrid-grid-xs-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xs-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xs-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xs-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xs-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xs-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xs-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xs-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xs-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xs-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xs-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xs-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xs-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xs-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } @media (min-width:600px) { .MuiGrid-grid-sm-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-sm-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-sm-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-sm-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-sm-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-sm-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-sm-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-sm-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-sm-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-sm-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-sm-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-sm-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-sm-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-sm-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:960px) { .MuiGrid-grid-md-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-md-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-md-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-md-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-md-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-md-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-md-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-md-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-md-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-md-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-md-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-md-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-md-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-md-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1280px) { .MuiGrid-grid-lg-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-lg-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-lg-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-lg-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-lg-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-lg-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-lg-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-lg-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-lg-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-lg-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-lg-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-lg-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-lg-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-lg-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .MuiGrid-grid-xl-auto { flex-grow: 0; max-width: none; flex-basis: auto; } .MuiGrid-grid-xl-true { flex-grow: 1; max-width: 100%; flex-basis: 0; } .MuiGrid-grid-xl-1 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .MuiGrid-grid-xl-2 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .MuiGrid-grid-xl-3 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .MuiGrid-grid-xl-4 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .MuiGrid-grid-xl-5 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .MuiGrid-grid-xl-6 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .MuiGrid-grid-xl-7 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .MuiGrid-grid-xl-8 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .MuiGrid-grid-xl-9 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .MuiGrid-grid-xl-10 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .MuiGrid-grid-xl-11 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .MuiGrid-grid-xl-12 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .jss2 { color: #fff; z-index: 1300; position: relative; padding-top: 1.5rem; padding-bottom: 1.5rem; background-color: #0d224c; } @media (max-width:599.95px) { .jss3 { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss3 { flex-shrink: 0; } } @media (max-width:599.95px) { .jss4 { margin-top: 1.5rem; flex-shrink: 0; } } @media (min-width:600px) { .jss5 { display: flex; align-items: center; justify-content: space-between; } } @media (min-width:600px) { .jss6 { margin-right: 1.5rem; } } @media (max-width:599.95px) { .jss7 { margin-top: 1.5rem; flex-shrink: 0; margin-right: 1rem; } } @media (min-width:600px) { .jss7 { margin-right: 1.5rem; } } .jss8 { margin-top: 1rem; } .jss1 { clip: rect(0 0 0 0); color: #000; width: 1px; height: 1px; display: block; overflow: hidden; position: absolute; clip-path: inset(50%); padding-top: 0.5rem; white-space: nowrap; padding-bottom: 0.5rem; text-decoration: unset; background-color: #fd6; } .jss1:focus { clip: unset; width: unset; height: unset; overflow: unset; position: unset; clip-path: unset; white-space: unset; } .jss33 > * { box-sizing: border-box; font-family: Roboto; } .jss34 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss35 { padding-top: 2.5rem; padding-bottom: 2.5rem; } .jss36 { padding-top: 1.5rem; padding-bottom: 2.5rem; } .jss37 { color: #fff; } .jss38 { background-color: #4c4c4c; } .jss39 { background-color: #404040; } .jss40 { background-color: #333; } .jss41 { display: inline; } .jss42:link { color: #fff; text-decoration: none; } .jss42:visited { color: #fff; } .jss42:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss42:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss42:active { color: #fff; } .jss42:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss43 { margin: 0; display: inline; padding: 0; list-style: none; } .jss44 { display: inline-block; font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss44 b { font-weight: bolder; } .jss44 strong { font-weight: bolder; } .jss44:not(:last-child) { margin-right: 1rem; } .jss45::before { content: ">"; margin-right: 1rem; } .jss46 { width: calc(100% + 1.5rem); margin-left: -0.75rem; margin-right: -0.75rem; } .jss46 .MuiGrid-item { padding-left: 0.75rem; padding-right: 0.75rem; } @media (max-width:959.95px) { .jss46 { width: calc(100% + 1rem); margin-left: -0.5rem; margin-right: -0.5rem; } .jss46 .MuiGrid-item { padding-left: 0.5rem; padding-right: 0.5rem; } } .jss47 { padding-top: 0; padding-bottom: 0; } .jss48 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss48 b { font-weight: bolder; } .jss48 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss48 { border-top: .0625rem solid #707070; padding-top: 1.5rem; } } .jss49 { list-style: none; margin-top: 1.5rem; padding-left: 0; margin-bottom: 0; } @media (max-width:599.95px) { .jss50 { margin-top: 3rem; } } .jss51 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 500; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } @media (min-width:960px) { .jss51 { font-size: 1.25rem; line-height: 2rem; } } .jss51 b { font-weight: bolder; } .jss51 strong { font-weight: bolder; } .jss52 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss52 b { font-weight: bolder; } .jss52 strong { font-weight: bolder; } .jss52:not(:first-child) { margin-top: 1rem; } .jss53 { margin-right: 0.5rem; } .jss54 { display: flex; flex-wrap: wrap; list-style: none; margin-top: 0; padding-left: 0; margin-bottom: 0; } .jss55 { margin-bottom: 0; } @media (max-width:599.95px) { .jss55 { margin-bottom: 1.5rem; } } .jss56 { font-size: .875rem; margin-top: 1rem; font-weight: 400; line-height: 1.428571428571429rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss56 b { font-weight: bolder; } .jss56 strong { font-weight: bolder; } .jss56:not(:last-child) { margin-right: 1.5rem; } .jss57 { font-size: .875rem; font-weight: 400; line-height: 1.428571428571429rem; padding-top: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss57 b { font-weight: bolder; } .jss57 strong { font-weight: bolder; } @media (max-width:599.95px) { .jss57 { border-top: .0625rem solid #707070; } } .jss58:link { color: #fff; text-decoration: underline; } .jss58:visited { color: #d9d9d9; } .jss58:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:hover { color: #d9d9d9; transition: color .2s ease; text-decoration: underline; } .jss58:focus:hover { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss58:active { color: #fff; } .jss58:focus:active { color: #fff; outline: none; box-shadow: none; text-decoration: underline; background-color: transparent; } .jss9 { z-index: 1100; position: relative; } .jss10 { color: #666; position: relative; background-color: #fff; } .jss11 { display: flex; } .jss12 { overflow: hidden; margin-left: -.25rem; padding-top: 0.5rem; white-space: nowrap; margin-right: -.25rem; padding-left: .25rem; padding-right: .25rem; text-overflow: ellipsis; padding-bottom: 0.5rem; } .jss13 { display: flex; list-style: none; margin-top: unset; align-items: center; padding-left: unset; margin-bottom: unset; } .jss14 { line-height: 0; } .jss15 { overflow: hidden; margin-left: 1rem; white-space: nowrap; text-overflow: ellipsis; } @media (max-width:599.95px) { .jss15 { font-size: 1rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 1.5rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } @media (min-width:600px) { .jss15 { font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss15 b { font-weight: bolder; } .jss15 strong { font-weight: bolder; } } .jss16 { margin-right: 0.5rem; } @media (max-width:599.95px) { .jss17 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } } @media (min-width:600px) { .jss17 { overflow: hidden; font-size: 1.25rem; font-family: "Roboto", "Helvetica", "Arial", sans-serif; font-weight: 400; line-height: 2rem; margin-left: 0.5rem; white-space: nowrap; text-overflow: ellipsis; letter-spacing: unset; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: grayscale; } .jss17 b { font-weight: bolder; } .jss17 strong { font-weight: bolder; } } .jss18 { clip: rect(0 0 0 0); width: 1px; height: 1px; overflow: hidden; position: absolute; clip-path: inset(50%); white-space: nowrap; } .jss19:link { color: #666; text-decoration: unset; } .jss19:visited { color: #666; } .jss19:focus { color: #000; outline: .25rem solid transparent; box-shadow: 0 .25rem 0 0 #fd6, 0 -.25rem 0 0 #fd6; text-decoration: none; background-color: #fd6; } .jss19:focus:not(:focus-visible) { outline: .25rem solid transparent; box-shadow: unset; text-decoration: underline; background-color: unset; } .jss19:hover { color: #004777; text-decoration: underline; } .jss19:active { color: #000; text-decoration: underline; } @media (hover: none) { .jss19:hover { color: #666; } } @media (min-width:0px) { .jss20 { width: 3.25rem; height: 3.25rem; } } @media (max-width:599.95px) { .jss20 { width: 2.5rem; height: 2.5rem; } } .jss21 { display: block; } .jss21:focus { outline: .25rem solid #fd6; } .jss21:focus:not(:focus-visible) { outline: none; } .jss21:hover { opacity: 0.7; } .jss21:active { opacity: 1; } @media (hover: none) { .jss21:hover { opacity: 1; } } .jss24 { display: flex; position: relative; align-items: center; margin-left: auto; } @media (max-width: 757px) { .jss24 { top: 100%; right: 0; display: none; padding: 1.8rem; position: absolute; border-top: 1px solid #ccc; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } } @media (max-width: 400px) { .jss24 { left: 0; } } @media (max-width: 757px) { .jss24.visible { display: block; } } .jss25 { color: #666; display: block; font-size: 18px; text-decoration: unset; } .jss25:hover { color: #004777; text-decoration: underline; } .jss25:focus { color: #000; outline: transparent solid 0.25rem; box-shadow: rgb(255 221 102) 0px 0.25rem 0px 0px, rgb(255 221 102) 0px -0.25rem 0px 0px; text-decoration: none; background-color: rgb(255, 221, 102); } .jss26 { top: 100%; right: 0; width: 600px; display: none; padding: 20px 30px; position: absolute; border-top: 2px solid #00557f; box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); text-align: center; -moz-box-shadow: 0px 5px 4px rgba(0,0,0,0.2); background-color: #fff; -webkit-box-shadow: 0px 5px 4px rgb(0 0 0 / 20%); } @media (max-width: 757px) { .jss26 { display: none; } } .jss27 { top: 50%; color: #2c3841; right: 1.8rem; width: 32px; border: none; bottom: 0; cursor: pointer; height: 32px; display: flex; position: absolute; transform: translateY(-50%); align-items: center; justify-content: center; background-color: transparent; } @media (min-width: 757px) { .jss27 { right: 10px; } } .jss27:hover { opacity: 0.5; } .jss27:focus { outline: .25rem solid #fd6; background-color: #fff; } @media (max-width: 757px) { .jss28 { width: 100%; } } @media (min-width: 757px) { .jss28:focus-within #predictive-results.visible { display: block; } } @media (min-width: 757px) { .jss29 { padding: 10px 10px; position: relative; margin-right: -10px; } .jss29.has-search-term:focus-within { box-shadow: 0 0 2px rgb(0 0 0 / 20%); -moz-box-shadow: 0 0 2px rgba(0,0,0,0.2); background-image: linear-gradient(to bottom,#e4e9ec 0%,#fff 100%); -webkit-box-shadow: 0 0 2px rgb(0 0 0 / 20%); } } .jss30 { width: 210px; border: 2px solid #E4E9EC; display: block; padding: 5px 32px 4px 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before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mb-6 |"><p data-block-key="4dix6"></p><p data-block-key="fu4c9">Preservation is a fully managed, SaaS, shared platform developed to support all your preservation needs.</p><p data-block-key="19spk">We’ve co-designed the service with Jisc members and leading preservation systems suppliers (<a href="http://web.archive.org/web/20230404021159/https://www.artefactual.com/">Artefactual</a> and <a href="http://web.archive.org/web/20230404021159/https://preservica.com/">Preservica</a>). Crucially, we’ve developed the service to support institutions with a wide variety of preservation requirements; any digital object can be preserved so the service offers benefits to all areas of your institution. </p><p data-block-key="8lc3i">The service is interoperable with your existing systems and workflows. If your data is already stored in repositories, a current research information system (CRIS), or other data management systems, we will work with the supplier to ensure the systems work together seamlessly.</p><h2 id="benefits-l993" data-block-key="l993">Benefits</h2><ul><li data-block-key="2ufst">A managed, robust service hosted on a secure cloud-based platform</li><li data-block-key="9rtul">Simpler data curation, with reliable, automated workflows that are easy for staff to use. Staff can identify and retain valuable material while disposing of obsolete data in a timely way, so they’re freed up to focus on other activities</li><li data-block-key="543g5">Reduced risk of data loss, damage or alteration when migrating metadata and digital objects into, and out of, storage systems</li><li data-block-key="agrkc">It supports preservation of research where the researcher doesn’t have access to subject or funder repositories</li><li data-block-key="3j9gf">The service supports institutional reputation and research integrity, keeps your ERM data available and useable for auditing purposes and helps you demonstrate compliance with funder mandates on long-term availability </li></ul></div><div class="pt-10 px-8 pb-10 mt-10 mb-10 text-jiscMineShaft " data-testid="boxed-content" style="background-color:#EEE5EE"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="067z7"></p><h3 data-block-key="bcipr">Member story: keeping up with digital archives</h3><p data-block-key="76r0e">We worked with St George’s, University of London on the pilot of the preservation service, helping them to ensure that their records are compliant and accessible for years to come.</p><p data-block-key="cq9r4"><a href="http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/membership/stories/st-georges-university-of-london-keeping-up-with-digital-archives">Read the full story with St George’s, University of London</a>.</p></div></div><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><p data-block-key="4dix6"></p><h2 id="why-preservation? -8fu59" data-block-key="8fu59">Why preservation? </h2><p data-block-key="bu3en">If you’ve got robust back-up IT systems and multiple copies of digital files, or you have a repository for research outputs, you may think you’ve got preservation covered already. </p><p data-block-key="aj86t">With short-term file-saving solutions and one-time deposit systems files can usually be found, but their usability will deteriorate over time. That’s where a preservation policy and a preservation system come in. Together, they help to ensure digital assets are findable and usable long-term.</p><p data-block-key="contl">Preservation is an ongoing process that extends the ability to use information even beyond the lifetime of existing systems and formats.</p><p data-block-key="f4ufh">A preservation system will ensure you fulfil your compliance obligations even when funder and publisher mandates specify that research outputs must be available for reuse for ten years or more. And it’ll allow you to play your part in national and international initiatives that promote open scholarship such as <a href="http://web.archive.org/web/20230404021159/http://www.go-fair.org/go-fair-initiative/">FAIR</a>, building your institution’s reputation and extending the impact of its research and collections.</p><p data-block-key="d144n">A preservation system will also help you fulfil your obligations regarding electronic records management (ERM).</p><p data-block-key="5fgde">Preservation can:</p><ul><li data-block-key="fl81o">Ingest selected data and metadata about any digital object, identify the necessary preservation actions and undertake them automatically</li><li data-block-key="dkhr">Create archival versions of digital files and move them to long-term storage</li><li data-block-key="dson6">Undertake future preservation actions whenever they’re needed to maintain discoverability and reusability long term</li><li data-block-key="9sc2i">Support dissemination of research outputs by creating accessible versions and making them available as required</li></ul></div><section class="mt-10 mb-10 text-jiscMineShaft" data-testid="call-to-action"><h2 class=" mt-[unset] mb-6 font-sans text-[1.5rem] antialiased font-medium leading-[2rem] sm:text-[1.75rem] sm:leading-[2.5rem] md:text-[2rem] md:leading-[3rem] " data-testid="call-to-action-heading">How to sign up</h2><p class=" my-6 mb-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem] " data-testid="call-to-action-summary">If you're interested in using our preservation service, contact your relationship manager or email help@jisc.ac.uk</p><p class="mt-6 mb-[unset]"><a class="inline-block p-3 font-sans text-[1.25rem] antialiased font-normal leading-[2rem] text-center no-underline text-jiscWhite bg-jiscBrandGrape-main visited:bg-jiscBrandGrape-pale focus:text-jiscWhite focus:bg-jiscBrandGrape-dark visited:text-jiscBrandGrape-main focus:outline focus:outline-jiscDandelion focus:outline-4 hover:text-jiscWhite hover:bg-jiscBrandGrape-dark active:text-jiscWhite active:bg-jiscMineShaft" data-testid="call-to-action-call-to-action" href="http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/contact/your-account-manager">Find your relationship manager</a></p></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 mb-6 |"><p data-block-key="4dix6">After you sign up we can usually get you started within a few weeks. We'll just need to gather a few details from you to customise the service, then we’ll organise an onboarding meeting with you to kickstart the process.</p></div><section class="mt-10 mb-10 border-t-jiscAlto border-t-[.0625rem] border-r-0 border-b-0 border-l-0 border-solid" data-testid="expandable-group"><details class=" border-t-0 border-b-jiscAlto border-b-[.0625rem] border-x-0 border-solid" data-testid="expandable-block-5-expandable-1"><summary class="underline list-none cursor-pointer expandable-summary text-jiscBahamaBlue webkit-details-marker-hidden focus:text-jiscBlack focus:no-underline focus:bg-jiscDandelion focus:outline-transparent focus:outline focus:outline-4 focus-not-focus-visible-text-jiscBahamaBlue focus-not-focus-visible-underline focus-not-focus-visible-bg-jiscConcrete focus-not-focus-visible-outline-0 focus-not-focus-visible-hover-text-jiscRegalBlue hover:text-jiscRegalBlue active:text-jiscBlack" data-testid="expandable-block-5-expandable-1-summary"><h3 class="flex items-center p-4 my-[unset] font-sans text-[1rem] antialiased font-normal leading-[1.5rem]" data-testid="expandable-block-5-expandable-1-heading-element"><span class="grow" data-testid="expandable-block-5-expandable-1-heading-content">Preservation service level agreement</span><span class="ml-2 shrink-0 sm:ml-4" data-testid="expandable-block-5-expandable-1-trigger-icon"><span aria-hidden="true" class="text-[.875rem]">Show</span><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="chevron-down" class="svg-inline--fa fa-chevron-down ml-2" role="img" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></h3></summary><div class="px-4 mt-2 mb-6" data-testid="expandable-block-5-expandable-1-content"><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | |"><p data-block-key="rk9az"></p><h4 data-block-key="3i6hv">Hours of service</h4><p data-block-key="24a4d">Our standard cover runs from 09:00 to 17:00 (GMT/BST), from Monday to Friday (inclusive), but excluding public holidays for England and specific Jisc closure days (Jisc closure days are typically any non-public holiday days and between 25 December-1 January).</p><p data-block-key="f6btl">Our monitoring service runs 24/7 and major issues are dealt with accordingly by our out-of-hours incident team. Our service level agreement (SLA) timers run only during your agreed hours of cover. Our monitoring runs 24/7, 365 days of the year regardless of your cover.</p><h4 data-block-key="9a66q">Standard SLA</h4><p data-block-key="2b1le"><strong>Priority type:</strong> Priority 1 <strong><br/>Level:</strong> Critical <strong><br/>Respond within:</strong> 30 minutes<strong><br/>Diagnostic:</strong> 2 hours <strong><br/>Resolve within:</strong> 8 hours <strong><br/>Goal %:</strong> 99%</p><p data-block-key="u64u"><strong>Priority type:</strong> Priority 2 <strong><br/>Level:</strong> High <strong><br/>Respond within:</strong> 30 minutes <strong><br/>Diagnostic:</strong> 4 hours <strong><br/>Resolve within:</strong> 8 hours <strong><br/>Goal %:</strong> 99%</p><p data-block-key="2i8hc"><strong>Priority type:</strong> Priority 3 <strong><br/>Level:</strong> Medium <strong><br/>Respond within:</strong> 1 hour <strong><br/>Diagnostic:</strong> 8 hours <strong><br/>Resolve within:</strong> 16 hours <strong><br/>Goal %:</strong> 99%</p><p data-block-key="97fb0"><strong>Priority type:</strong> Priority 4 <strong><br/>Level:</strong> Low <strong><br/>Respond within:</strong> 2 hours <strong><br/>Diagnostic:</strong> 8 hours <strong><br/>Resolve within:</strong> 16 hours <strong><br/>Goal %:</strong> 99%</p><p data-block-key="8srt3"><strong>Priority type:</strong> Priority 5 <strong><br/>Level:</strong> Low <strong><br/>Respond within:</strong> 8 hours <strong><br/>Diagnostic:</strong> 16 hours <strong><br/>Resolve within:</strong> 40 hours <strong><br/>Goal %:</strong> 99%</p><h4 data-block-key="c57vd">Examples of priorities</h4><ul><li data-block-key="foc72">Priority 1 – service down (everyone is affected, and a major business process is stopped)</li><li data-block-key="d9583">Priority 2 – service slow (everyone is affected, and efficiency is degraded)</li><li data-block-key="6roie">Priority 3 – a function does not work but there is another way to achieve task (everyone is affected but there is an easy workaround)</li><li data-block-key="2ml8f">Priority 4 – only one person has an issue (your efficiency is lower but you’re the only person affected)</li><li data-block-key="d04gp">Priority 5 – minor issue for only one person with a workaround</li></ul><h4 data-block-key="faq9a">Overriding priorities</h4><p data-block-key="4vjoi">We aim to be flexible and recognise that sometimes there are special circumstances. Perhaps the issue affects your customers, or key staff are having issues with a critical project with an impending deadline.</p><p data-block-key="1t7an">Our technicians can override our standard priority assessment where there is good reason, if you have made us aware of it.</p><h4 data-block-key="1us4a">How to contact us</h4><p data-block-key="2rbkg">To report an incident, you can contact us in multiple ways.</p><ul><li data-block-key="9m00j">Raise a ticket through the Jisc helpdesk (between 07:00-00:00, Monday - Friday)</li><li data-block-key="2mhqp">Email help@jisc.ac.uk with the subject line "JORH"</li><li data-block-key="fpcpo">Telephone +44 (0) 330 300 2212</li></ul><h4 data-block-key="46usv">Scheduled maintenance</h4><p data-block-key="2tbd5">We will give two months' notice of any scheduled maintenance. Any outage during this time is not included in the calculation of the availability.</p><h4 data-block-key="327ga">Emergency maintenance</h4><p data-block-key="d1ld9">From time to time we will need to carry out emergency maintenance not covered in the scheduled maintenance.</p><p data-block-key="940ik">In the event of emergency maintenance being needed we will inform you with as much notice as we can.</p><h4 data-block-key="b238l">Information security and safeguarding data</h4><p data-block-key="32q4m">We use industry standards and best practices for your information security. As an organisation we conform to ISO/IEC 27001 code of practice.</p><p data-block-key="ncj1">The Jisc repository was ISO 27001 audited in February 2020. This includes: assessing security risks, taking account of the threats, vulnerabilities, impacts, implementing information security controls and review of these information security controls so they continue to meet security needs. </p><h4 data-block-key="agh8l">Review meetings</h4><p data-block-key="an652">A quarterly review meeting will be held with a representative from Jisc to review the service, any issues and to see how we can provide a better service to you.<br/></p></div></div></details></section><div class=" clearfix | prose | antialiased | font-sans | max-w-full | prose-h2:text-[2rem] prose-h2:font-normal prose-h2:leading-[3.0rem] prose-h2:sm:text-[2.25rem] prose-h2:md:text-[2.5rem] prose-h2:md:leading-[3.5rem] | prose-h2:mt-10 prose-h2:mb-6 first:prose-h2:mt-0 last:prose-h2:mb-0 prose-h3:text-[1.5rem] prose-h3:font-medium prose-h3:leading-[2rem] first:prose-h3:mt-0 last:prose-h3:mb-0 prose-h3:mt-10 prose-h3:mb-6 prose-h3:sm:text-[1.75rem] prose-h3:sm:leading-[2.5rem] prose-h3:md:text-[2rem] prose-h3:md:leading-[3rem] | prose-h4:text-[1.25rem] prose-h4:font-normal prose-h4:leading-[2rem] first:prose-h4:mt-0 last:prose-h4:mb-0 prose-h4:mt-10 prose-h4:mb-6 prose-h4:md:text-[1.5rem] prose-h4:md:leading-[2rem] | prose-h5:text-[1rem] prose-h5:font-medium prose-h5:leading-[1.5rem] prose-h5:mt-10 prose-h5:mb-6 first:prose-h5:mt-[unset] last:prose-h5:mb-[unset] prose-h5:md:text-[1.25rem] prose-h5:md:leading-[2rem] prose-h6:text-[1rem] prose-h6:font-semibold prose-h6:leading-[1.5rem] prose-h6:mt-10 prose-h6:mb-6 first:prose-h6:mt-[unset] last:prose-h6:mb-[unset] prose-p:my-6 prose-p:text-[1rem] prose-p:font-normal prose-p:leading-[1.5rem] first:prose-p:mt-[unset] last:prose-p:mb-[unset] empty:first:prose-p:-mt-6 prose-blockquote:my-[unset] prose-blockquote:ml-6 prose-blockquote:text-[1rem] prose-blockquote:not-italic prose-blockquote:font-normal prose-blockquote:leading-[1.5rem] prose-blockquote:border-solid prose-blockquote:border-0 prose-blockquote:border-l-[.0625rem] prose-p:prose-blockquote:py-3 before:prose-p:prose-blockquote:content-[unset] after:prose-p:prose-blockquote:content-[unset] prose-li:text-[1rem] prose-li:font-normal prose-li:leading-[1.5rem] | first:prose-li:mt-2 prose-li:pl-2 | first:prose-ol:mt-0 last:prose-ol:mb-0 prose-ol:my-6 prose-ol:pl-8 prose-ol:leading-[1.5rem] | first:prose-ul:mt-0 last:prose-ul:mb-0 prose-ul:my-6 prose-ul:pl-8 prose-ul:leading-[1.5rem] | prose-table:leading-[1.5rem] | prose-table:mt-[unset] prose-table:mb-[unset] | prose-table:border-collapse | prose-p:prose-td:text-[0.875rem] | prose-p:prose-th:text-[0.875rem] | prose-li:prose-th:text-[0.875rem] | prose-li:prose-td:text-[0.875rem] | prose-td:border-solid prose-td:border-l-[0rem] prose-td:border-r-[0rem] prose-td:border-jiscAlto | prose-td:border-b-[0.0625rem] prose-td:border-t-[0.0625rem] | prose-td:p-4 prose-td:align-middle prose-td:leading-[1.5rem]| prose-th:border-solid prose-th:border-l-[0rem] prose-th:border-r-[0rem] prose-th:border-jiscAlto | prose-th:border-b-[0.0625rem] prose-th:border-t-[0.0625rem] prose-th:border-b-jiscAlto prose-th:border-t-jiscAlto | prose-th:p-4 prose-th:align-middle prose-th:leading-[1.5rem] | prose-th:font-medium | prose-tr:border-b-jiscAlto prose-tr:border-t-jiscAlto | prose-img:block prose-img:max-w-full prose-img:h-auto prose-img:my-6 prose-img:leading-none | prose-a:font-normal prose-a:text-jiscBahamaBlue prose-a:underline | visited:prose-a:text-jiscPurple | focus:prose-a:text-jiscBlack focus:prose-a:bg-jiscDandelion focus:prose-a:outline focus:prose-a:outline-4 focus:prose-a:outline-transparent focus:prose-a:no-underline focus:prose-a:shadow-[0_.25rem_0_0_#fd6,_0_-.25rem_0_0_#fd6] | hover:prose-a:text-jiscRegalBlue | active:prose-a:text-jiscBlack | focus:active:prose-a:underline focus:active:prose-a:bg-transparent focus:active:prose-a:shadow-none | prose-strong:prose-a:text-jiscBahamaBlue | prose-strong:visited:prose-a:text-jiscPurple | prose-strong:focus:prose-a:text-jiscBlack | prose-strong:hover:prose-a:text-jiscRegalBlue | prose-strong:active:prose-a:text-jiscBlack || prose-blockquote:border-l-jiscAlto || marker:text-jiscMineShaft | prose-blockquote:text-jiscDoveGrey | prose-headings:text-jiscMineShaft | prose-li:text-jiscMineShaft | prose-ol:text-jiscMineShaft | prose-p:text-jiscMineShaft | prose-strong:text-jiscMineShaft | prose-table:text-jiscMineShaft | prose-ul:text-jiscMineShaft | | mt-6 |"><h2 id="iso-certification-kxbx3" data-block-key="kxbx3">ISO certification</h2><p data-block-key="da6pi">This service is included within the scope of our ISO27001 certificate.</p><p data-block-key="90q0a"><a href="http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/network/iso-certification">Read more about International Organisation for Standardisation (ISO) standards and view Jisc certificates</a>.</p><img alt="ISO 27001 logo" class="richtext-image left" height="130" src="http://web.archive.org/web/20230404021159im_/https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/iso_iec_27001ukas.width-500.jpg" width="200"/><p data-block-key="27qve"></p></div></div></div></div></div></article></main><footer aria-labelledby="site-footer" class="jss33"><div class="jss37 jss34 jss38"><div class="MuiContainer-root MuiContainer-maxWidthMd"><div class="MuiGrid-root jss46 MuiGrid-container"><div class="MuiGrid-root jss47 MuiGrid-item MuiGrid-grid-xs-12 MuiGrid-grid-sm-9"><h2 class="MuiTypography-root MuiTypography-srOnly" id="site-footer">Site footer</h2><div class=""><nav aria-label="Site footer breadcrumb" class="jss41"><ul class="jss43"><li class="jss44"><a aria-label="Jisc homepage" class="jss42" href="http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/" title="Jisc homepage"><svg aria-hidden="true" focusable="false" data-prefix="fas" data-icon="house" class="svg-inline--fa fa-house " role="img" xmlns="http://www.w3.org/2000/svg" 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Crucially, we’ve developed the service to support institutions with a wide variety of preservation requirements; any digital object can be preserved so the service offers benefits to all areas of your institution. \u003c/p\u003e\u003cp data-block-key=\"8lc3i\"\u003eThe service is interoperable with your existing systems and workflows. If your data is already stored in repositories, a current research information system (CRIS), or other data management systems, we will work with the supplier to ensure the systems work together seamlessly.\u003c/p\u003e\u003ch2 id=\"benefits-l993\" data-block-key=\"l993\"\u003eBenefits\u003c/h2\u003e\u003cul\u003e\u003cli data-block-key=\"2ufst\"\u003eA managed, robust service hosted on a secure cloud-based platform\u003c/li\u003e\u003cli data-block-key=\"9rtul\"\u003eSimpler data curation, with reliable, automated workflows that are easy for staff to use. Staff can identify and retain valuable material while disposing of obsolete data in a timely way, so they’re freed up to focus on other activities\u003c/li\u003e\u003cli data-block-key=\"543g5\"\u003eReduced risk of data loss, damage or alteration when migrating metadata and digital objects into, and out of, storage systems\u003c/li\u003e\u003cli data-block-key=\"agrkc\"\u003eIt supports preservation of research where the researcher doesn’t have access to subject or funder repositories\u003c/li\u003e\u003cli data-block-key=\"3j9gf\"\u003eThe service supports institutional reputation and research integrity, keeps your ERM data available and useable for auditing purposes and helps you demonstrate compliance with funder mandates on long-term availability \u003c/li\u003e\u003c/ul\u003e","id":"603b65cf-8ee7-4fe5-b847-35a5b74f6e9f"},{"type":"boxed_content","value":{"background_option":"light","custom_background_colour":"#EEE5EE","content":"\u003cp data-block-key=\"067z7\"\u003e\u003c/p\u003e\u003ch3 data-block-key=\"bcipr\"\u003eMember story: keeping up with digital archives\u003c/h3\u003e\u003cp data-block-key=\"76r0e\"\u003eWe worked with St George’s, University of London on the pilot of the preservation service, helping them to ensure that their records are compliant and accessible for years to come.\u003c/p\u003e\u003cp data-block-key=\"cq9r4\"\u003e\u003ca href=\"https://www.jisc.ac.uk/membership/stories/st-georges-university-of-london-keeping-up-with-digital-archives\"\u003eRead the full story with St George’s, University of London\u003c/a\u003e.\u003c/p\u003e"},"id":"98833b27-e60c-4787-a692-14774f3a23eb"},{"type":"content_block","value":"\u003cp data-block-key=\"4dix6\"\u003e\u003c/p\u003e\u003ch2 id=\"why-preservation? -8fu59\" data-block-key=\"8fu59\"\u003eWhy preservation? \u003c/h2\u003e\u003cp data-block-key=\"bu3en\"\u003eIf you’ve got robust back-up IT systems and multiple copies of digital files, or you have a repository for research outputs, you may think you’ve got preservation covered already. \u003c/p\u003e\u003cp data-block-key=\"aj86t\"\u003eWith short-term file-saving solutions and one-time deposit systems files can usually be found, but their usability will deteriorate over time. That’s where a preservation policy and a preservation system come in. Together, they help to ensure digital assets are findable and usable long-term.\u003c/p\u003e\u003cp data-block-key=\"contl\"\u003ePreservation is an ongoing process that extends the ability to use information even beyond the lifetime of existing systems and formats.\u003c/p\u003e\u003cp data-block-key=\"f4ufh\"\u003eA preservation system will ensure you fulfil your compliance obligations even when funder and publisher mandates specify that research outputs must be available for reuse for ten years or more. And it’ll allow you to play your part in national and international initiatives that promote open scholarship such as \u003ca href=\"http://www.go-fair.org/go-fair-initiative/\"\u003eFAIR\u003c/a\u003e, building your institution’s reputation and extending the impact of its research and collections.\u003c/p\u003e\u003cp data-block-key=\"d144n\"\u003eA preservation system will also help you fulfil your obligations regarding electronic records management (ERM).\u003c/p\u003e\u003cp data-block-key=\"5fgde\"\u003ePreservation can:\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"fl81o\"\u003eIngest selected data and metadata about any digital object, identify the necessary preservation actions and undertake them automatically\u003c/li\u003e\u003cli data-block-key=\"dkhr\"\u003eCreate archival versions of digital files and move them to long-term storage\u003c/li\u003e\u003cli data-block-key=\"dson6\"\u003eUndertake future preservation actions whenever they’re needed to maintain discoverability and reusability long term\u003c/li\u003e\u003cli data-block-key=\"9sc2i\"\u003eSupport dissemination of research outputs by creating accessible versions and making them available as required\u003c/li\u003e\u003c/ul\u003e","id":"c9d748d1-da7a-4e05-ab8d-00f212f3296d"},{"type":"call_to_action","value":{"headingElement":"h2","heading":"How to sign up","summary":"If you're interested in using our preservation service, contact your relationship manager or email help@jisc.ac.uk","call_to_action_text":"Find your relationship manager","call_to_action_url":"http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/contact/your-account-manager"},"id":"d1fae4dd-41fd-4ad0-88c0-1031ba0469ba"},{"type":"content_block","value":"\u003cp data-block-key=\"4dix6\"\u003eAfter you sign up we can usually get you started within a few weeks. We\u0026#x27;ll just need to gather a few details from you to customise the service, then we’ll organise an onboarding meeting with you to kickstart the process.\u003c/p\u003e","id":"487b2885-66bc-4cfe-a8f2-670bff56008b"},{"type":"expandable_content","value":{"expandable_heading_element":"h3","expandables":[{"heading":"Preservation service level agreement","content":"\u003cp data-block-key=\"rk9az\"\u003e\u003c/p\u003e\u003ch4 data-block-key=\"3i6hv\"\u003eHours of service\u003c/h4\u003e\u003cp data-block-key=\"24a4d\"\u003eOur standard cover runs from 09:00 to 17:00 (GMT/BST), from Monday to Friday (inclusive), but excluding public holidays for England and specific Jisc closure days (Jisc closure days are typically any non-public holiday days and between 25 December-1 January).\u003c/p\u003e\u003cp data-block-key=\"f6btl\"\u003eOur monitoring service runs 24/7 and major issues are dealt with accordingly by our out-of-hours incident team. Our service level agreement (SLA) timers run only during your agreed hours of cover. Our monitoring runs 24/7, 365 days of the year regardless of your cover.\u003c/p\u003e\u003ch4 data-block-key=\"9a66q\"\u003eStandard SLA\u003c/h4\u003e\u003cp data-block-key=\"2b1le\"\u003e\u003cstrong\u003ePriority type:\u003c/strong\u003e Priority 1 \u003cstrong\u003e\u003cbr/\u003eLevel:\u003c/strong\u003e Critical \u003cstrong\u003e\u003cbr/\u003eRespond within:\u003c/strong\u003e 30 minutes\u003cstrong\u003e\u003cbr/\u003eDiagnostic:\u003c/strong\u003e 2 hours \u003cstrong\u003e\u003cbr/\u003eResolve within:\u003c/strong\u003e 8 hours \u003cstrong\u003e\u003cbr/\u003eGoal %:\u003c/strong\u003e 99%\u003c/p\u003e\u003cp data-block-key=\"u64u\"\u003e\u003cstrong\u003ePriority type:\u003c/strong\u003e Priority 2 \u003cstrong\u003e\u003cbr/\u003eLevel:\u003c/strong\u003e High \u003cstrong\u003e\u003cbr/\u003eRespond within:\u003c/strong\u003e 30 minutes \u003cstrong\u003e\u003cbr/\u003eDiagnostic:\u003c/strong\u003e 4 hours \u003cstrong\u003e\u003cbr/\u003eResolve within:\u003c/strong\u003e 8 hours \u003cstrong\u003e\u003cbr/\u003eGoal %:\u003c/strong\u003e 99%\u003c/p\u003e\u003cp data-block-key=\"2i8hc\"\u003e\u003cstrong\u003ePriority type:\u003c/strong\u003e Priority 3 \u003cstrong\u003e\u003cbr/\u003eLevel:\u003c/strong\u003e Medium \u003cstrong\u003e\u003cbr/\u003eRespond within:\u003c/strong\u003e 1 hour \u003cstrong\u003e\u003cbr/\u003eDiagnostic:\u003c/strong\u003e 8 hours \u003cstrong\u003e\u003cbr/\u003eResolve within:\u003c/strong\u003e 16 hours \u003cstrong\u003e\u003cbr/\u003eGoal %:\u003c/strong\u003e 99%\u003c/p\u003e\u003cp data-block-key=\"97fb0\"\u003e\u003cstrong\u003ePriority type:\u003c/strong\u003e Priority 4 \u003cstrong\u003e\u003cbr/\u003eLevel:\u003c/strong\u003e Low \u003cstrong\u003e\u003cbr/\u003eRespond within:\u003c/strong\u003e 2 hours \u003cstrong\u003e\u003cbr/\u003eDiagnostic:\u003c/strong\u003e 8 hours \u003cstrong\u003e\u003cbr/\u003eResolve within:\u003c/strong\u003e 16 hours \u003cstrong\u003e\u003cbr/\u003eGoal %:\u003c/strong\u003e 99%\u003c/p\u003e\u003cp data-block-key=\"8srt3\"\u003e\u003cstrong\u003ePriority type:\u003c/strong\u003e Priority 5 \u003cstrong\u003e\u003cbr/\u003eLevel:\u003c/strong\u003e Low \u003cstrong\u003e\u003cbr/\u003eRespond within:\u003c/strong\u003e 8 hours \u003cstrong\u003e\u003cbr/\u003eDiagnostic:\u003c/strong\u003e 16 hours \u003cstrong\u003e\u003cbr/\u003eResolve within:\u003c/strong\u003e 40 hours \u003cstrong\u003e\u003cbr/\u003eGoal %:\u003c/strong\u003e 99%\u003c/p\u003e\u003ch4 data-block-key=\"c57vd\"\u003eExamples of priorities\u003c/h4\u003e\u003cul\u003e\u003cli data-block-key=\"foc72\"\u003ePriority 1 – service down (everyone is affected, and a major business process is stopped)\u003c/li\u003e\u003cli data-block-key=\"d9583\"\u003ePriority 2 – service slow (everyone is affected, and efficiency is degraded)\u003c/li\u003e\u003cli data-block-key=\"6roie\"\u003ePriority 3 – a function does not work but there is another way to achieve task (everyone is affected but there is an easy workaround)\u003c/li\u003e\u003cli data-block-key=\"2ml8f\"\u003ePriority 4 – only one person has an issue (your efficiency is lower but you’re the only person affected)\u003c/li\u003e\u003cli data-block-key=\"d04gp\"\u003ePriority 5 – minor issue for only one person with a workaround\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"faq9a\"\u003eOverriding priorities\u003c/h4\u003e\u003cp data-block-key=\"4vjoi\"\u003eWe aim to be flexible and recognise that sometimes there are special circumstances. Perhaps the issue affects your customers, or key staff are having issues with a critical project with an impending deadline.\u003c/p\u003e\u003cp data-block-key=\"1t7an\"\u003eOur technicians can override our standard priority assessment where there is good reason, if you have made us aware of it.\u003c/p\u003e\u003ch4 data-block-key=\"1us4a\"\u003eHow to contact us\u003c/h4\u003e\u003cp data-block-key=\"2rbkg\"\u003eTo report an incident, you can contact us in multiple ways.\u003c/p\u003e\u003cul\u003e\u003cli data-block-key=\"9m00j\"\u003eRaise a ticket through the Jisc helpdesk (between 07:00-00:00, Monday - Friday)\u003c/li\u003e\u003cli data-block-key=\"2mhqp\"\u003eEmail help@jisc.ac.uk with the subject line \u0026quot;JORH\u0026quot;\u003c/li\u003e\u003cli data-block-key=\"fpcpo\"\u003eTelephone +44 (0) 330 300 2212\u003c/li\u003e\u003c/ul\u003e\u003ch4 data-block-key=\"46usv\"\u003eScheduled maintenance\u003c/h4\u003e\u003cp data-block-key=\"2tbd5\"\u003eWe will give two months\u0026#x27; notice of any scheduled maintenance. Any outage during this time is not included in the calculation of the availability.\u003c/p\u003e\u003ch4 data-block-key=\"327ga\"\u003eEmergency maintenance\u003c/h4\u003e\u003cp data-block-key=\"d1ld9\"\u003eFrom time to time we will need to carry out emergency maintenance not covered in the scheduled maintenance.\u003c/p\u003e\u003cp data-block-key=\"940ik\"\u003eIn the event of emergency maintenance being needed we will inform you with as much notice as we can.\u003c/p\u003e\u003ch4 data-block-key=\"b238l\"\u003eInformation security and safeguarding data\u003c/h4\u003e\u003cp data-block-key=\"32q4m\"\u003eWe use industry standards and best practices for your information security. As an organisation we conform to ISO/IEC 27001 code of practice.\u003c/p\u003e\u003cp data-block-key=\"ncj1\"\u003eThe Jisc repository was ISO 27001 audited in February 2020. This includes: assessing security risks, taking account of the threats, vulnerabilities, impacts, implementing information security controls and review of these information security controls so they continue to meet security needs. \u003c/p\u003e\u003ch4 data-block-key=\"agh8l\"\u003eReview meetings\u003c/h4\u003e\u003cp data-block-key=\"an652\"\u003eA quarterly review meeting will be held with a representative from Jisc to review the service, any issues and to see how we can provide a better service to you.\u003cbr/\u003e\u003c/p\u003e"}]},"id":"91b3bd75-cb5e-4e83-9cd0-03f93ff6802c"},{"type":"content_block","value":"\u003ch2 id=\"iso-certification-kxbx3\" data-block-key=\"kxbx3\"\u003eISO certification\u003c/h2\u003e\u003cp data-block-key=\"da6pi\"\u003eThis service is included within the scope of our ISO27001 certificate.\u003c/p\u003e\u003cp data-block-key=\"90q0a\"\u003e\u003ca href=\"https://www.jisc.ac.uk/network/iso-certification\"\u003eRead more about International Organisation for Standardisation (ISO) standards and view Jisc certificates\u003c/a\u003e.\u003c/p\u003e\u003cimg alt=\"ISO 27001 logo\" class=\"richtext-image left\" height=\"130\" src=\"https://jisc-ac-uk-static-assets-prod.s3.amazonaws.com/media/images/iso_iec_27001ukas.width-500.jpg\" width=\"200\"\u003e\u003cp data-block-key=\"27qve\"\u003e\u003c/p\u003e","id":"573a4b2f-2ba6-4bc4-83d5-1a2d4ffadedf"}],"primary_call_to_action_text":"Contact your relationship manager","primary_call_to_action_url":"http://web.archive.org/web/20230404021159/https://www.jisc.ac.uk/contact/your-account-manager","secondary_calls_to_action":[{"type":"secondary_call_to_action","value":{"text":"help@jisc.ac.uk","url":"mailto:help@jisc.ac.uk","icon_name":"envelope","icon_style":"solid"},"id":"9fa4f2b6-52c9-47a2-b0f6-34c320bfeb9a"}],"summary":"Keep your digital assets and digital collections usable over the medium to long term — even when digital systems and file formats change.","redirect_url":""}},"__N_SSP":true},"page":"/[...path]","query":{"path":["preservation"]},"buildId":"622632210350160948a5051800bfe5b1b13ea523","isFallback":false,"gssp":true,"scriptLoader":[]}</script></body></html>