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3 weeks’ work in 1 day: How Schneider Electric serves customers faster. - Salesforce

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"> <span class=" header-text "> 3 weeks’ work in 1 day: How Schneider Electric serves customers faster. </span> </h1> </div> <div class="headingComponent parbase section"> <h2 id="for-this-global-leader-in-energy-management-and-automation-efficient-teams-are-the-force-behind-customer-satisfaction" class=" h3 text-stratus text-left salesforce-sans-bold margin-20-bottom-lg margin-20-bottom-xs " style="; "> <span class=" header-text "> For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction. </span> </h2> </div> <div class="labelSmallComponent headingComponent parbase section"> <div id="time-to-read-5-minutes" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-top-lg margin-10-top-md margin-10-top-sm margin-10-top-xs margin-10-bottom-lg margin-20-bottom-xs " style="; "> <span class=" header-text "> Time to read: 5 minutes </span> </div> </div> <div class="socialMediaSharingComponent section"> <div> <div class="share-icon-row margin-10-bottom-sm"> <div class="share-icon"> <a target="_blank" href="https://www.facebook.com/sharer/sharer.php?u=https://www.salesforce.com/eu/resources/customer-stories/schneider-electric-boosts-customer-satisfaction/" title="Facebook" alt="Facebook"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/facebook-day.svg?version=2024101" alt="Facebook" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a class="twitter" target="_blank" href="https://twitter.com/intent/tweet?url=https://www.salesforce.com/eu/resources/customer-stories/schneider-electric-boosts-customer-satisfaction/&text=&via=salesforce" title="Twitter" alt="Twitter" data-pagetitle="3 weeks’ work in 1 day: How Schneider Electric serves customers faster."> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/twitter-day.svg?version=2024101" alt="Twitter" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> <div class="share-icon"> <a target="_blank" href="https://www.linkedin.com/cws/share?url=https://www.salesforce.com/eu/resources/customer-stories/schneider-electric-boosts-customer-satisfaction/" title="LinkedIn" alt="LinkedIn"> <img data-src="//www.salesforce.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=2024101" alt="LinkedIn" class="lazy text-salesforce-gray salesforce-social-icon " src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif"/> </a> </div> </div> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-top-lg margin-60-right-lg margin-0-right-md margin-40-bottom-lg text-size-default line-height-32 "> <p>Schneider Electric is putting efficiency and sustainability at the core of its purpose and mission. Since 2018, the company has helped its customers save and avoid 347 million tons of CO2 emissions by providing digital energy efficiency solutions for buildings, data centers, infrastructure, and industries.</p> <p>From homeowners to grid operators and manufacturing giants, thousands of customers in more than 100 countries rely on Schneider Electric to help them use energy and resources more efficiently — a need underscored by recent energy and supply chain crises, as well as the imperative to slow down climate change. Power distribution, smart grid, and software-driven automation solutions are just a few ways the company helps customers achieve ambitious efficiency and sustainability goals in uncertain times.</p> <p>But enabling energy efficiency depends on efficiency behind the scenes.</p> <p>“We used to just do energy distribution. Now we can prevent issues,” said Jean-Pascal Tricoire, Chairman and CEO. “We can tackle building efficiency and bring predictive maintenance capabilities so our customers don’t have to suffer problems.”</p> <p>Using its 10-year partnership with Salesforce, Schneider Electric makes it easier for customers and partners to solve energy efficiency and industrial automation challenges by giving its 40,000 frontline employees a 360-degree view of the customer and technology to work more efficiently.</p> <p>Let’s see how Tricoire and team use <a href="/eu/products/?d=cta-body-promo-951">Salesforce Customer 360</a> to provide energy stability to customers and distributors in an unpredictable world.</p> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-xs columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; 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"> <span class=" header-text "> Customer Story </span> </p> </div> <div class="headingComponent parbase section"> <p id="santander-accelerates-its-digital-ambitions-with-salesforce" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Santander accelerates its digital ambitions with Salesforce </span> </p> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/eu/customer-success-stories/santander/"></a> </div> </div> </div> </div> <div class="cardComponent parbase section"> <div class="thumbnail margin-40-top-lg margin-40-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/eu/blog/2022/10/schneider-electric-simplifies-case-management-sets-call-agents-success.html?d=cta-right-rail-3"> <a href="https://www.salesforce.com/eu/blog/2022/10/schneider-electric-simplifies-case-management-sets-call-agents-success.html?d=cta-right-rail-3" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/blogs/eu/2022/schneider-electric-header-photo2.png"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="blog" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-right-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> blog </span> </p> </div> <div class="headingComponent parbase section"> <p id="schneider-electric-simplifies-case-management-and-sets-call-agents-up-for-success" class=" h4 text-cirrus text-left salesforce-sans-regular " style="; "> <span class=" header-text "> Schneider Electric Simplifies Case Management and Sets Call Agents up for Success </span> </p> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/eu/blog/2022/10/schneider-electric-simplifies-case-management-sets-call-agents-success.html"></a> </div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper bg-center-bottom bg-cover column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="visible-lg"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-SchneiderElectric-Irina-1600px.png"> </div> </div> <div class="visible-md"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-SchneiderElectric-Irina-1440px.png"> </div> </div> <div class="visible-sm"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-SchneiderElectric-Irina-1026px.png"> </div> </div> <div class="visible-xs"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-SchneiderElectric-Irina-Mobile.png"> </div> </div> <div class="container"> <div class="row columns-wrapper xs-min-height-500" style="min-height: 500px; 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-top-lg margin-30-top-xs margin-20-bottom-lg margin-0-bottom-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper xs-min-height-300" style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-9"><div class="headingComponent parbase section"> <p id="its-all-about-having-the-right-visibility-of-the-customer-employees-can-recognize-who-is-calling-and-view-past-cases-and-interactions-in-one-place-which-brings-efficiency-and-personalization-into-each-interaction" class=" avantgarde-lgr text-stratus text-left avant-garde-demi col-xs-12 col-sm-9 col-md-8 col-lg-9 margin-30-top-lg margin-10-top-md margin--10-top-xs margin-40-right-lg margin-0-bottom-lg margin-20-bottom-sm margin-10-bottom-xs " style="; "> <span class=" header-text "> “It’s all about having the right visibility of the customer. Employees can recognize who is calling and view past cases and interactions in one place, which brings efficiency and personalization into each interaction.” </span> </p> </div> <div class="headingComponent parbase section"> <p id="irina-zubova" class=" avantgarde-medium text-stratus text-left avant-garde-demi col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-sm margin-0-top-xs margin-40-right-lg margin-0-bottom-lg margin-0-bottom-xs " style="; "> <span class=" header-text "> Irina Zubova </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class="margin-80-bottom-sm margin-40-bottom-xs text-size-default line-height-default "> <span class="text-stratus">VP, Sales Management &amp; Support</span> </div> </div> <div class="spacerComponent parbase section"><div class="spacer hidden-sm hidden-md hidden-lg" style="height:350px;"></div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-10-top-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <div id="table-of-contents" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-20-top-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> Table of Contents </span> </div> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-32 "> <a href="#step1">Step 1: Generate 500 sales opportunities in a day.</a> </div> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-32 "> <a href="#step2">Step 2: Decrease time to quote from days to minutes.</a> </div> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-32 "> <a href="#step3">Step 3: Give teams and managers a single view of data.</a> </div> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-32 "> <a href="#step4">Step 4: Rally teams to deliver innovative — and reliable — products.</a> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-30-bottom-lg margin-20-bottom-xs text-size-default line-height-32 "> <a href="#step5">Step 5: Serve people instead of tracking numbers.</a> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-10-top-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="step1" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-30-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> 1. Generate 500 sales opportunities in a day. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>Digital innovation is transforming the world of energy. As businesses around the world embark on their journey to net zero, they turn to intelligent, integrated solutions that enable energy monitoring, optimization of consumption, and integration of renewables in the electricity mix. But the only way to get these innovations quickly into customers’ hands is to sell them as efficiently as possible.</p> <p>Schneider Electric’s sales reps can now each generate up to 500 opportunities a day — a task that previously took three weeks.</p> <p>Using <a href="/eu/products/sales-cloud/overview/?d=cta-body-promo-952">Sales Cloud</a> and <a href="https://www.salesforce.com/eu/products/einstein-analytics/overview/">CRM Analytics</a>, the company created a Digital Opportunity Factory that uses AI to find sales prospects who have an unmet need, or “white space” opportunities that Schneider specializes in serving.</p> <p>How it works:</p> <ul class="enhanced-unordered-list"> <li>White space opportunities are <a href="/products/crm-analytics/overview/?d=cta-body-promo-954">identified and classified</a></li> <li>Opportunities are then assigned to the appropriate sales professional</li> <li><a href="https://www.tableau.com/products/add-ons/einstein-discovery" target="_blank">Einstein Discovery</a> scores opportunities throughout each sales stage</li> <li>Sales reps see AI-generated recommendations for progressing each opportunity</li> </ul> </div> </div> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin-20-top-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/Schneider-Electric-Laptop%20Image%201%202.png"/> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-60-right-lg margin-0-right-md margin-20-bottom-lg text-size-legal line-height-32 "> <div style="text-align: left;"><i>Einstein Lead and Opportunity Scoring uses predictive analysis to identify which leads and opportunities are the likeliest to convert, helping you win more deals faster.</i></div> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>“Today, Sales Cloud covers the full opportunity lifecycle,” said Irina Zubova, Vice President, Sales Management and Support. “Every step of this journey is followed within Sales Cloud.”</p> <p> Since building the Digital Opportunity Factory, Schneider Electric projects a reduced time to close by 30% and earned a 15%–20% success rate from lead to order — up from 2% in past campaigns.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" removeGutters columns-wrapper container-fluid margin-20-top-lg margin-20-bottom-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" removeGutters columns-wrapper container-fluid column-container-component"> <div class="bg-cirrus bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="metricComponent parbase section"><div class="metric center-div text-snow metric-lg margin-30-top-lg "> <p class="value text-center">15-20<span class="symbol-trailing">%</span></p> </div> </div> <div class="headingComponent parbase section"> <p id="lead-to-order-success" class=" h4 text-snow text-center salesforce-sans-bold margin-10-top-lg margin-30-bottom-lg " style="; "> <span class=" header-text "> lead-to-order <br/> success </span> </p> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" removeGutters columns-wrapper container-fluid column-container-component"> <div class="bg-rain bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-center col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="metricComponent parbase section"><div class="metric center-div text-stratus metric-lg margin-30-top-lg "> <p class="value text-center">One</p> </div> </div> <div class="headingComponent parbase section"> <p id="day-to-close-opportunities" class=" h4 text-stratus text-center salesforce-sans-bold margin-10-top-lg margin-30-bottom-lg " style="; "> <span class=" header-text "> day to close <br/> opportunities </span> </p> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-4"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" removeGutters columns-wrapper container-fluid column-container-component"> <div class="bg-stratus bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="metricComponent parbase section"><div class="metric center-div text-snow metric-lg margin-30-top-lg "> <p class="value text-center">30<span class="symbol-trailing">%</span></p> </div> </div> <div class="headingComponent parbase section"> <p id="projected-reduction-in-time-to-close" class=" h4 text-snow text-center salesforce-sans-bold margin-10-top-lg margin-30-bottom-lg " style="; "> <span class=" header-text "> projected reduction <br/> in time to close </span> </p> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-sm column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; 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</div> <div class="container"> <div class="row columns-wrapper " style="min-height: 400px; 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-top-sm margin-10-top-xs margin-10-bottom-lg margin-0-bottom-xs margin-10-left-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-30-top-lg margin-10-top-xs margin-0-bottom-lg margin-0-bottom-xs margin-0-left-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style="min-height: 100px; 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"><div class="headingComponent parbase section"> <h3 id="thank-you-for-your-interest-in-optimizing-every-deal-with-sales-cloud" class=" avantgarde-m text-stratus text-left avant-garde-demi col-xs-12 col-lg-12 margin-20-top-xs margin-20-bottom-lg " style="; "> <span class=" header-text "> Thank you for your interest in optimizing every deal with Sales Cloud. </span> </h3> </div> <div class="bodyCopyComponent parbase section"><div class=" text-size-default line-height-default "> <p>If you want to learn more, check out the links to the right. For an even deeper dive, take a trail or two on our online learning platform, Trailhead.</p> <ul class="enhanced-unordered-list"> <li>Learn how to scale faster, at a larger scale</li> <li>Automate complex sales tasks</li> <li>Bring more value to your customer relationships</li> </ul> </div> </div> <div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-xs margin-10-top-lg margin-50-right-lg margin-20-bottom-lg margin-0-left-lg margin-40-left-xs " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/form/sales-cloud/misc/score-more-predictable-revenue-growth.png"/> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-8 col-md-8 col-lg-8"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive hidden-sm hidden-md 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value="7013y000002Nh1SAAS"/> <input type="hidden" data-skip-form name="Lead.Primary_Product_Interest__c" value="Sales"/> <input type="hidden" data-skip-form name="PartnerPromoCode" value="None"/> <input type="hidden" data-skip-form name="tab_campaign_id"/> <input type="hidden" data-skip-form name="formCategory"/> <input type="hidden" data-skip-form name="DriverCampaignId" value="70130000000sUVq"/> <input class="sr-hidden" type="text" name="Region__c" autocomplete="off" tabindex="-1" aria-hidden="true"/> <input class="sr-hidden" type="checkbox" name="validForm" autocomplete="off" tabindex="-1" aria-hidden="true"/> <div class="fields-container section"> <div class="fields-wrapper clearfix"> <div class="field-container-50"><div class="firstName textFieldInput section"> <div class="field "> <input id="UserFirstName" type="text" name="UserFirstName" aria-required="true" required="true"/> <label for="UserFirstName" class="placeholder"> First name </label> <span class="error-msg">Enter your 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I can unsubscribe at a later time. </div> </div> </div> </div> <div class="checkboxInput section"><div class="safeharbor-wrapper hide-checkbox"> <div data-legal-type="disclosure"> <!-- Hide legal optIn field by default to avoid visual flicker --> <div class="field"> <input class="sr-only" type="checkbox" id="Accept_Terms__c" name="Accept_Terms__c"/> <div class="checkbox-ui" data-input-check></div> <div class="checkbox-ui-label"> By registering I confirm that I have read and agree to the <a href="https://www.salesforce.com/company/privacy/full_privacy.jsp" target="_blank">Privacy Statement</a>. </div> <span class="safeharbor-err-msg error-msg-block"> This field is required. </span> </div> </div> </div></div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="form_fields_par iparsys parsys"></div> </div> <div style="display: none;" class="type-captcha section"><div class="field g-recaptcha"></div> <span class="error-msg">Please Complete Captcha</span> </div> <div class="hidden"> <input type="hidden" data-skip-form name="formResourcePath" value="{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}"/> </div> <div class="form_submit_button submitButton buttonCTAItemComponent parbase"> <button name="Start your guided tour" type="submit" class="submit btn btn-lg btn-primary salesforce-sans-regular btn-left ">Start your guided tour</button> </div> <div class="form-footer-wrap"> </div> <div class="control-rule-prevent-submit hidden"></div> </form> <div class="conf-content hidden" data-form-conf> <div class="bodyCopyComponent parbase section"><div class="margin-60-top-lg margin-0-top-xs text-size-default line-height-default col-lg-11 "> Welcome to Sales Cloud. </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-10-top-lg text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg btn-primary salesforce-sans-regular " data-content-replacement-close-color="sfdc-swap-button-day" href="https://salescloud-guided-tour.herokuapp.com/" target="_blank"> <span> Start your guided tour </span> </a> </div> </div> </div></div> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-10-top-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-12"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="step2" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-40-top-lg margin-10-bottom-lg " style="; "> <span class=" header-text "> 2. Decrease time to quote from days to minutes. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>Each year, Schneider Electric fulfills thousands of customer requests for innovative energy management solutions. Some requests, especially those from distributors, contain massive and highly complex orders that resulted in lengthy quoting and fulfillment processes.</p> <p> Now, sales and project teams need as little as 15 minutes to complete the quote-to-order process for orders of the same scale.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-10-top-lg margin-20-left-lg margin-0-left-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper xs-min-height-100" style="min-height: 100px; 1,000"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive margin-30-right-lg center-img-horizontally " alt="15 minutes" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/Schneider-Electric-Stat6.png"/> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-8 col-md-8 col-lg-8"><div class="headingComponent parbase section"> <p id="quote-to-order" class=" avantgarde-m text-cirrus text-left avant-garde-demi hidden-xs col-lg-12 margin-80-top-lg margin-60-top-md margin-60-top-sm margin-40-top-xs margin-10-bottom-lg " style="; "> <span class=" header-text "> quote to order </span> </p> </div> <div class="headingComponent parbase section"> <p id="quote-to-order" class=" avantgarde-m text-cirrus text-center avant-garde-demi hidden-sm hidden-md hidden-lg col-lg-12 margin-20-top-lg margin-0-top-xs margin-40-bottom-xs " style="; "> <span class=" header-text "> quote to order </span> </p> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>Used in the company’s North American region, a new automated quoting system, built on the <a href="/eu/products/platform/overview/?d=cta-body-promo-957">Salesforce Platform</a>, saves sales reps hours of precious time while reducing human error.</p> <p>How it works:</p> <ul class="enhanced-unordered-list"> <li>A sales rep completes a proposal in <a href="/eu/products/sales-cloud/overview/?d=cta-body-promo-958">Sales Cloud</a></li> <li><a href="https://appexchange.salesforce.com/" target="_blank">AppExchange</a> partner FinancialForce matches the proposal to an existing project</li> <li><a href="/eu/products/integration/overview/?d=cta-body-promo-959">MuleSoft</a> transfers the proposal data to an open source database</li> <li><a href="/eu/products/heroku/overview/?d=cta-body-promo-960">Heroku</a> processes the data — up to 5,000 records at once — and sends it back to Sales Cloud</li> </ul> <p>Once quoting is complete, <a href="/products/platform/workflow-automation/?d=cta-body-promo-1015">Salesforce Flow</a> saves teams even more time by automating order fulfillment. With a more efficient quoting system and faster order fulfillment, Schneider Electric can make customers and distributors happier.</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-sm column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url(&#39;/content/dam/web/global/icons/product/c360platform-day.svg?version=1732297616934&#39;) no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/eu/products/platform/overview/?d=cta-body-promo-961"> <span> Automate tasks with the Salesforce Platform <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-sm column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url(&#39;/content/dam/web/global/icons/product/integration-day.svg?version=1732297616944&#39;) no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/eu/products/integration/overview/?d=cta-body-promo-962"> <span> Connect systems with MuleSoft <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-bottom-sm column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url(&#39;/content/dam/web/global/icons/product/c360platform-mobile-day.svg?version=1732297616956&#39;) no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://appexchange.salesforce.com/" target="_blank"> <span> Explore the partner ecosystem with AppExchange <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url(&#39;/content/dam/web/global/icons/product/heroku-day.svg?version=1732297616964&#39;) no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/eu/products/heroku/overview/?d=cta-body-promo-963"> <span> Sync data faster with Heroku <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-top-lg margin-20-top-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="step3" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-20-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> 3. Give teams and managers a single view of data. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-40-bottom-lg text-size-default line-height-32 "> <p>While sales reps need data visualization at a granular level, others, like executive leadership, prefer a bird’s eye view.</p> <p>“Leadership needs to have a consolidated view of the organization, down to the entity,” said Zubova. “This is what we can provide with CRM analytics dashboards — the business intelligence we have today.”</p> <p><a href="https://www.salesforce.com/eu/products/einstein-analytics/overview/">CRM Analytics</a> gives leaders real-time visibility into global sales operations, commercial performance, compliance, and more with AI-powered analytics and intelligent insights. From a single dashboard, executives view the company’s most important metrics in detail and share comprehensive business plans and service recommendations with stakeholders.</p> <p>“Our CRM Analytics portfolio covers the full scope of Salesforce functionalities today,” said Cem Yöndem, Vice President of End-to-End Digital Customer Relationships, IT Platforms. “This includes Sales Management, Customer Support, Quality, and Services domains for more than 15,000 users worldwide.”</p> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-40-bottom-lg column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"><div class="headingComponent parbase section"> <div class=" h2 text-night text-center salesforce-sans-regular margin-10-top-lg margin-0-top-sm margin--10-bottom-sm " style="; "> <svg style="background:url(&#39;/content/dam/web/global/icons/product/tableau-day.svg?version=1732297616985&#39;) no-repeat;" class="salesforce-icon cloud-icon-all " aria-hidden="true" alt=""> </svg> <span class=" header-text head-text "> </span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-0-top-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="https://www.salesforce.com/eu/products/einstein-analytics/overview/?d=cta-body-promo-966"> <span> Increase ROI with CRM Analytics <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-6 col-md-6 col-lg-6"> </div> </div> <div class="row"> </div> </div> </div> <div class="headingComponent parbase section"> <h2 id="step4" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-20-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> 4. Rally teams to deliver innovative — and reliable — products. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md margin-40-bottom-lg text-size-default line-height-32 "> <p>The company builds low-code apps with the <a href="/eu/products/platform/overview/?d=cta-body-promo-968">Salesforce Platform</a> to speed up case resolution and boost employee productivity. One app, called issue-to-prevention (I2P), helps sales and service teams collaborate with research and development to solve cases in real time.</p> <p>For example, if multiple industrial customers who’ve purchased smart factory software receive the same error message, service and quality teams can batch those cases into a single issue. This not only prevents duplicate case resolution efforts, but notifies development teams of a potential problem with a particular product.</p> <p>The I2P app also builds intelligent models from historical data to predict product issues before they become problems for customers. This way, Schneider Electric can take proactive measures to ensure its energy management solutions remain reliable and, most importantly, customers are satisfied.</p> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper bg-center-bottom bg-cover column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="visible-lg"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-schneider-electric-cem-1600px.jpg"> </div> </div> <div class="visible-md"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-schneiderelectric-cem-1440px.jpg"> </div> </div> <div class="visible-sm"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-image-schneiderelectric-cem-1026px.jpg"> </div> </div> <div class="visible-xs"> <div class="columns-wrapper column-container-image lazy bg-center-bottom bg-cover" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-stories/schneider-electric/production-inline-quote-schneiderelectric-cem-mobile.jpg"> </div> </div> <div class="container"> <div class="row columns-wrapper " style="min-height: 500px; 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-top-lg margin-30-top-xs margin-20-bottom-lg margin-0-bottom-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper xs-min-height-300" style=" 500"> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-9"><div class="headingComponent parbase section"> <p id="the-main-topic-on-my-mind-is-business-continuity-thats-why-performance-accessibility-and-user-satisfaction-are-so-important" class=" avantgarde-lgr text-stratus text-left avant-garde-demi col-xs-12 col-sm-9 col-md-8 col-lg-8 margin-80-top-lg margin-60-top-md margin-60-top-sm margin--10-top-xs margin-40-right-lg margin-10-bottom-lg margin-20-bottom-sm margin-10-bottom-xs " style="; "> <span class=" header-text "> “The main topic on my mind is business continuity. That's why performance, accessibility, and user satisfaction are so important.” </span> </p> </div> <div class="headingComponent parbase section"> <p id="cem-yondem" class=" avantgarde-medium text-stratus text-left avant-garde-demi col-xs-9 col-sm-12 col-lg-11 margin-20-top-lg margin-0-top-sm margin-0-top-xs margin-0-bottom-lg margin-0-bottom-xs " style="; "> <span class=" header-text "> Cem Yöndem </span> </p> </div> <div class="bodyCopyComponent parbase section"><div class="margin-40-bottom-xs text-size-default line-height-default col-sm-5 "> <span class="text-stratus">VP, End-to-End Digital Customer Relationships, IT Platforms</span> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-12 col-md-12 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; 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</div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid margin-20-top-lg margin-20-top-xs column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="behind-the-scenes-moving-from-vision-to-value-faster" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-20-top-lg margin-10-top-xs margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> Behind the scenes: Moving from vision to value, faster. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>Schneider Electric partners with <a href="/eu/services/professional-services/overview/?d=cta-body-promo-979">Salesforce Professional Services</a> for expert guidance and implementation best practices. The team of strategic experts ensures that Schneider Electric maximizes its Salesforce technology by:</p> <ul class="enhanced-unordered-list"> <li>Embracing a platform mindset to optimize solutions and limit customizations</li> <li>Providing direct access to innovation to influence product releases</li> <li>Designing a roadmap that takes the company from vision to value, faster</li> </ul> </div> </div> <div class="buttonCTAComponent parbase section"> <div class="margin-30-bottom-lg margin-20-bottom-sm text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-content-replacement-close-color="sfdc-swap-button-day" href="/eu/services/professional-services/overview/?d=cta-body-promo-980"> <span> Innovate faster with Salesforce Professional Services <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="container"> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-1 col-md-1 col-lg-1"> </div> <div class="col text-left col-xs-12 col-sm-11 col-md-11 col-lg-11"><div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-9 col-md-9 col-lg-9"><div class="headingComponent parbase section"> <h2 id="step5" class=" avantgarde-m text-stratus text-left avant-garde-demi col-lg-11 margin-40-top-lg margin-10-bottom-lg margin-10-bottom-xs " style="; "> <span class=" header-text "> 5. Serve people instead of tracking numbers. </span> </h2> </div> <div class="bodyCopyComponent parbase section"><div class="margin-10-top-lg margin-60-right-lg margin-0-right-md text-size-default line-height-32 "> <p>With Schneider Electric’s customer base spanning a wide range of countries and industries, there’s no one-size-fits-all solution for customer support. To tailor service to customers’ unique needs, the company empowers Customer Care Center agents with <a href="/eu/products/service-cloud/overview/?d=cta-body-promo-970">Service Cloud</a>.</p> <p>Customer Care Center agents are ready to respond to customer outreach with a 360-degree view of the customer’s data. If a customer’s shipment of lighting control components gets delayed, the agent can pull up the customer’s account and order information without having to ask for the order or tracking number. With this information, the agent provides an updated ETA or expedites a request through a custom workflow.</p> <p>“We have around 8 million interactions coming to customer support per year,” said Zubova. “The Customer Care Center is the first line of support for our customers, however they prefer to contact us — phone, email, or digital channels.”</p> <p>Customers can book a call or video chat appointment with technical support agents via <a href="/products/platform/products/lightning-scheduler/?d=cta-body-promo-971">Scheduler</a>. Or, they can take advantage of self-service resources, such as knowledge articles and tutorials, for quick answers to commonly asked questions. 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"> <span class=" header-text "> Ready to build a single view of your customer? </span> </h3> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-default bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-4 col-sm-2 col-md-2 col-lg-2"><div class="imageComponent parbase section"> <div class=" image-link"> <img class="lazy img-responsive " alt="Customer 360 Icon" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/customer-stories/IBM/customer-360-icon.png"/> </div> </div> </div> <div class="col text-left col-xs-4 col-sm-10 col-md-10 col-lg-10"><div class="buttonCTAComponent parbase section"> <div class="margin-20-top-lg margin-10-top-md margin-10-top-sm margin-10-top-xs text-left "> <div class="cta_0 buttonCTAItemComponent parbase"> <div class="btn-container "> <a class="btn btn-lg simple-link salesforce-sans-bold " data-qe="TRACK_CUSTOMLINK_customer360-get-started" data-content-replacement-close-color="sfdc-swap-button-day" href="https://salesforcecustomer360.herokuapp.com/" target="_blank"> <span> Get started with Customer 360 <span class="salesforce-icon icon-sfdc-icon-right-arrow"></span> </span> </a> </div> </div> </div></div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-3 col-md-3 col-lg-3"> </div> </div> <div class="row"> </div> </div> </div> </div> </div> <div class="row"> </div> </div> </div> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" hidden-sm hidden-md hidden-lg columns-wrapper column-container-component"> <div class="bg-snow bg-opacity">&nbsp; 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"> <span class=" header-text "> More Resources </span> </h2> </div> <div class="columnContainer parbase section"><div data-target-init-function="columnContainer.targetInit" class=" columns-wrapper container-fluid column-container-component"> <div class="bg-snow bg-opacity">&nbsp; </div> <div class="row columns-wrapper " style=" 500"> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-60-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/eu/products/platform/overview/?d=cta-bottom-row-1"> <a href="https://www.salesforce.com/eu/products/platform/overview/?d=cta-bottom-row-1" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_us/www/images/platform/plf_jumbo_image_4stepflow.png"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="product" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-top-lg margin-10-top-md margin-10-top-sm margin-10-top-xs margin-10-bottom-lg " style="; 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"> <span class=" header-text "> Customer 360 </span> </p> </div> <div class="headingComponent parbase section"> <p id="discover-customer-360-the-complete-set-of-salesforce-software-products" class=" h3 text-cirrus text-left salesforce-sans-regular margin-10-bottom-lg head-1" style="; " data-equalize="head-1"> <span class=" header-text "> Discover Customer 360, the complete set of Salesforce software products. </span> </p> </div> </div> <div class="card-overlay-container"> <a class="screen-reader-text" href="https://www.salesforce.com/eu/products/"></a> </div> </div> </div> </div> </div> <div class="col text-left col-xs-12 col-sm-4 col-md-4 col-lg-4"><div class="cardComponent parbase section"> <div class="thumbnail margin-0-top-lg margin-60-bottom-lg bg-snow "> <div class="thumbnail-content thumbnail-linked" data-href="https://www.salesforce.com/eu/form/pdf/crm-handbook/?d=cta-bottom-row-3"> <a href="https://www.salesforce.com/eu/form/pdf/crm-handbook/?d=cta-bottom-row-3" class="card-destination-link hidden-lg hidden-md hidden-sm hidden-xs"></a> <div class="graphic "> <div class=" image-link"> <img class="lazy img-responsive margin-0-top-lg margin-0-bottom-lg " alt="" src="//www.salesforce.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif" data-src="//www.salesforce.com/content/dam/web/en_gb/www/images/resources/complete-crm-uk.png"/> </div> </div> <div class="caption"> <div class="labelSmallComponent headingComponent parbase section"> <p id="guide" class=" h5 text-altostratus text-left salesforce-sans-bold margin-10-top-lg margin-10-top-md margin-10-top-sm margin-10-top-xs margin-10-bottom-lg " style="; 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