Return Policy | Bowers & Wilkins

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For any reason you need to return, find our return policy here."/> <meta name="keywords" content="Bowers & Wilkins"/> <link rel="apple-touch-icon" href="/on/demandware.static/Sites-bowers_uk-Site/-/en_GB/v1740573257704/images/favicons/apple-icon-57x57.png" sizes="57x57" /> <link rel="apple-touch-icon" href="/on/demandware.static/Sites-bowers_uk-Site/-/en_GB/v1740573257704/images/favicons/apple-icon-60x60.png" sizes="60x60" /> <link rel="apple-touch-icon" href="/on/demandware.static/Sites-bowers_uk-Site/-/en_GB/v1740573257704/images/favicons/apple-icon-72x72.png" sizes="72x72" /> <link rel="apple-touch-icon" href="/on/demandware.static/Sites-bowers_uk-Site/-/en_GB/v1740573257704/images/favicons/apple-icon-76x76.png" sizes="76x76" /> <link rel="apple-touch-icon" href="/on/demandware.static/Sites-bowers_uk-Site/-/en_GB/v1740573257704/images/favicons/apple-icon-114x114.png" sizes="114x114" /> <link rel="apple-touch-icon" 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href="https://www.bowerswilkins.com/en-gb/product/loudspeakers/nautilus-series/nautilus/FP10293P.html" id="nautilus-series" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dweda0cb9c/nav/nav_promo-image_nautilus.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw0210c6b3/nav/mobile-nav/nav_mobile_nautilus.png" alt="Nautilus" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Nautilus</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/loudspeakers/signature/" id="signature" role="menuitem" class="row d-flex flex-row flex-lg-column 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data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwa30aed53/nav/nav_promo-image_800-series.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw61f97aff/nav/mobile-nav/nav_mobile_800-series.png" alt="800 Series Diamond" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">800 Series Diamond</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/loudspeakers/700-series/" id="700-series" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw2a1273e7/nav/nav_promo-image_700-series.jpg" > <span class="dropdown-item--img 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loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">600 Series</span> </span> </a> </li> </ul> </li> </div> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/subwoofers/" id="subwoofers" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw52db055d/nav/nav_promo-image_subwoofers.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Subwoofers</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <ul class="p-0 dropdown-menu--nested"> <li class="category-item category-item-nested category-item-nested-shop-all m-0" role="presentation"> <a href="/en-gb/category/subwoofers/" id="speakers_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Speakers"> Shop All <i class="fa fa-chevron-right shop-all-icon"></i> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/subwoofers/db-series/" id="db-series" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw967955df/nav/nav_promo-image_db-series.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwb84dc501/nav/mobile-nav/nav_mobile_db-series.png" alt="DB Series" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">DB Series</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/subwoofers/asw-series/" id="asw-series" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw56006325/nav/nav_promo-image_asw-series.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dweb2622fa/nav/mobile-nav/nav_mobile_asw-series.png" alt="ASW Series" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">ASW Series</span> </span> </a> </li> </ul> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/home-theatre/" id="home-theatre" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwe93e4dc9/nav/nav_promo-image_home-theater.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Home Theatre</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <ul class="p-0 dropdown-menu--nested"> <li class="category-item category-item-nested category-item-nested-shop-all m-0" role="presentation"> <a href="/en-gb/category/home-theatre/" id="speakers_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Speakers"> Shop All <i class="fa fa-chevron-right shop-all-icon"></i> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/home-theatre/mini-theatre/" id="mini-theatre" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw4a69228f/nav/nav_promo-image_m-series.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dweaa869be/nav/mobile-nav/nav_mobile_mini-theater.png" alt="Mini Theatre" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Mini Theatre</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/category/wireless-home-theatre/" id="home-theatre-bundles" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw49a6b8f2/nav/nav_promo-image_wireless-home-theater.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/en_GB/v1740573257704/nav/mobile-nav/nav_mobile_wireless-home-threater.png" alt="Wireless Home Theatre" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Wireless Home Theatre</span> </span> </a> </li> </ul> </li> </div> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/in-wall-in-ceiling-speakers/" id="in-wall-in-ceiling-speakers" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwc0086ccc/nav/nav_promo-image_in-wall-in-ceiling-speakers.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">In-Wall & In-Ceiling</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <ul class="p-0 dropdown-menu--nested"> <li class="category-item category-item-nested category-item-nested-shop-all m-0" role="presentation"> <a href="/en-gb/category/in-wall-in-ceiling-speakers/" id="speakers_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Speakers"> Shop All <i class="fa fa-chevron-right shop-all-icon"></i> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/in-wall-in-ceiling-speakers/home-audio/" id="home-audio" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwdd2deb62/nav/nav_promo-image_home-audio.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Home Audio</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/in-wall-in-ceiling-speakers/commercial-audio/" id="commercial-audio" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw135b85e8/nav/nav_promo-image_commercial-audio.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Commercial Audio</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="/en-gb/category/in-wall-in-ceiling-speakers/custom-theatre/" id="custom-theatre" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwe48f52bd/nav/nav_promo-image_custom-theater.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Custom Theatre</span> </span> </a> </li> </ul> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/marine-speakers/" id="marine-speakers" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw12f48c39/nav/nav_promo-image_marine.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Marine</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/outdoor-speakers/" id="outdoor-speakers" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw38fb620c/nav/nav_promo-image_outdoor-speakers.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Outdoor</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/accessories/" id="accessories" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwc81b623f/nav/nav_promo-image_accessories.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Accessories</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> </div> </ul> <div class="category-asset"> <div class="content-asset"> <div class="mega-menu--default-asset"> <img class="mega-menu--default-asset-img" alt="Speakers" src="https://www.bowerswilkins.com/on/demandware.static/-/Library-Sites-bowers_europe_shared/default/dw932bfc5f/nav/nav_promo-image_speakers.jpg" title="speakers" /> </div> </div>  </div> <div class="category-image"></div> </div> </div> </div> </li> <li class="nav-item nav-item-product dropdown position-static " role="presentation"> <a href="/en-gb/category/wireless-speakers/" id="wireless-speakers" class="nav-link dropdown-toggle d-flex align-items-center justify-content-between" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" tabindex="0" > <span class="nav-link--category-name">Wireless Speakers</span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <div class="dropdown-menu"> <div class="container content-width"> <a href="/en-gb/category/wireless-speakers/" id="wireless-speakers_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Wireless Speakers"> Shop All Wireless Speakers <i class="fa fa-chevron-right"></i> </a> <div class="row"> <ul class="row p-0 m-0 w-100" role="menu" aria-hidden="true" aria-label="wireless-speakers"> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/wireless-speakers/zeppelin-pro/FP45292P.html" id="zeppelin-pro-edition" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwbe6dce27/nav/nav_standard-Zeppelin-pro-2_836213.png" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw16a72c40/nav/mobile-nav/nav_thumbnail-Zeppelin-pro_mobile_836213.png" alt="Zeppelin Pro Edition" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Zeppelin Pro Edition</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/wireless-speakers/zeppelin-mclaren/FP44601P.html" id="zeppelin-mclaren" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw153a67cd/nav/nav_promo-image_zeppelin-mclaren.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw5e580f6e/nav/mobile-nav/nav_mobile_zeppelin-mclaren.png" alt="Zeppelin McLaren Edition" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Zeppelin McLaren Edition</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/wireless-speakers/zeppelin/FP43028P.html" id="zeppelin" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwc35f3458/nav/nav_promo-image_zeppelin.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwf2730bff/nav/mobile-nav/nav_mobile_zeppelin.png" alt="Zeppelin" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Zeppelin</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/formation-series/" id="formation-series" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwbf7d1254/nav/nav_promo-image_formation-series.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Formation Series</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> </div> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/wireless-home-theatre/" id="wireless-home-theatre" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw49a6b8f2/nav/nav_promo-image_wireless-home-theater.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwa5af47c5/nav/mobile-nav/nav_mobile_wireless-home-theater.png" alt="Wireless Home Theatre" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Wireless Home Theatre</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/multi-room-audio/" id="multi-room-audio" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw2b98db7a/nav/nav_promo-image_multi-room-audio.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw07f369d7/nav/mobile-nav/nav_mobile_multiroom-audio.png" alt="Multiroom Audio" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Multiroom Audio</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/category/accessories/" id="accessories-ws" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwc81b623f/nav/nav_promo-image_accessories.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Accessories</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> </li> </div> </ul> <div class="category-asset"> <div class="content-asset"> <div class="mega-menu--default-asset"> <img class="mega-menu--default-asset-img" alt="Wireless Speakers" src="https://www.bowerswilkins.com/on/demandware.static/-/Library-Sites-bowers_europe_shared/default/dw210f95c1/nav/nav_standard-Zeppelin-pro-1_836213.png" title="wireless speakers" /> </div> </div>  </div> <div class="category-image"></div> </div> </div> </div> </li> <li class="nav-item nav-item-product dropdown position-static " role="presentation"> <a href="/en-gb/category/headphones/" id="headphones" class="nav-link dropdown-toggle d-flex align-items-center justify-content-between" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" tabindex="0" > <span class="nav-link--category-name">Headphones</span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <div class="dropdown-menu"> <div class="container content-width"> <a href="/en-gb/category/headphones/" id="headphones_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Headphones"> Shop All Headphones <i class="fa fa-chevron-right"></i> </a> <div class="row"> <ul class="row p-0 m-0 w-100" role="menu" aria-hidden="true" aria-label="headphones"> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/over-ear-headphones/" id="over-ear-headphones" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw00a952a4/nav/nav_promo-image_over-ear-headphones.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Over-Ear Headphones</span> </span> <i class="fa fa-chevron-right d-lg-none"></i> </a> <ul class="p-0 dropdown-menu--nested"> <li class="category-item category-item-nested category-item-nested-shop-all m-0" role="presentation"> <a href="/en-gb/category/over-ear-headphones/" id="headphones_all" class="dropdown-menu--view-all" tabindex="0" title="Shop All Headphones"> Shop All <i class="fa fa-chevron-right shop-all-icon"></i> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/over-ear-headphones/px8-mclaren/FP44326P.html" id="px8-mclaren" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw4e28080d/nav/nav_promo-image_px8-mclaren.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw8f4dc8af/nav/mobile-nav/nav_mobile_px8-mclaren.png" alt="Px8 McLaren Edition" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Px8 McLaren Edition</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/over-ear-headphones/px8/FP42951P.html" id="px8" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw38f22510/nav/Px8_FG_Desktop-min.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw358e84d1/nav/mobile-nav/Px8-FG-Mobile-right-min.png" alt="Px8" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Px8</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/over-ear-headphones/px7-s2e/FP44520P.html" id="px7-s2-e" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwd1ab35d1/nav/Px7_S2e_RR_Desktop-min.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw09e849b6/nav/mobile-nav/Px7S2e-RR-Mobile-right-min.png" alt="Px7 S2e" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Px7 S2e</span> </span> </a> </li> <li class="category-item category-item-nested m-0" role="presentation"> <a href="https://www.bowerswilkins.com/en-gb/product/over-ear-headphones/px7-s2/FP42927P.html" id="px7-s2" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch " tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwfca35084/nav/nav_promo-image_px7-s2.jpg" > <span class="dropdown-item--img col-4 col-lg-12"> <img class="img-fluid" src="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dw31ade372/nav/mobile-nav/nav_mobile_px7-s2.png" alt="Px7 S2" loading="lazy"/> </span> <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block w-100">Px7 S2</span> </span> </a> </li> </ul> </li> </div> <div class="col"> <li class="category-item col-12 category-item-parent p-0 nav-item--nested" role="presentation"> <a href="/en-gb/category/wireless-earbuds/" id="wireless-earbuds" role="menuitem" class="row d-flex flex-row flex-lg-column justify-content-start align-items-stretch dropdown-link dropdown-toggle" tabindex="0" data-category-image="/on/demandware.static/-/Sites-site-catalog-bowers-uk/default/dwe72607a5/nav/nav_desktop-headphone-wireless-earbuds-min.jpg" > <span class="dropdown-item--copy col-8 col-lg-12 d-flex flex-column align-items-stretch justify-content-center"> <span class="dropdown-item--title d-block 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<input type="hidden" value="null" name="lang" /> </form> </div> </div> </nav>  <div class="position-relative container"> <div class="popover popover-bottom popover-minicart modal-cart"></div> </div> </header> <div role="main" id="maincontent"> <div class="storepage" id="return-policy"> <div class="experience-region experience-main"><div class="experience-component experience-aSortFirst_sound_united_layouts-oneColumn"> <div class="one-column-layout" data-animate="false"> <div class="one-column-layout-container container content-width bg-none pt-medium pb-medium"> <div class="row" > <div class="columnContent col-12 col-md-12 offset-md-0"><div class="experience-component experience-aSortFirst_sound_united_components-titleContent"> <div class="title-container container content-width text-center text-md-undefined theme-dark"> <div class="animated-item" data-scroll-reveal="fade up fast each"> <div class="title-text"> <h1 class="headline1">Return Policy</h1> </div> </div> <style> :root { --skin-sticky-header-padding-desktop: 0px; --skin-sticky-header-padding-mobile: 0px; --skin-sticky-header-default-background-color: transparent; } :root { --skin-sticky-header-background-color: var(--skin-invert-color); --skin-sticky-header-text-color: var(--skin-secondary-invert-color); --skin-sticky-header-light-display: none; --skin-sticky-header-dark-display: block; --skin-menu-hover-underline: var(--skin-secondary-invert-color); } </style> <div class=" "> </div> </div></div><div class="experience-component experience-aSortFirst_sound_united_components-moreEditorialRichText"> <div class="editorialRichText h-100 "> <div class="editorialRichText-container align-items-center"> <div class="editorialRichText-content content-width text-left p-large theme-light"> <p>We are confident you will love your Bowers & Wilkins product. We want you to enjoy your purchase and experience with our products. If you're not satisfied, we will make things right. You may return any product within 30-days of purchase, subject to the terms and conditions stated herein. You will receive a full refund, which shall be credited back to the original payment method, in the amount paid for the product you are returning.</p><p>If, within 30-days of your purchase from bowerswilkins.com, you are not completely satisfied, please <a data-link-label="https://returns.narvar.com/bowerswilkins/returns?locale=en_GB" data-link-type="external" rel="noopener noreferrer" target="_blank" href="https://returns.narvar.com/bowerswilkins/returns?locale=en_GB">click here</a> to request a return.</p><p>To get started, please enter the email address that was used to place the order and the order number that can be found on your order confirmation email, which has a prefix of BW.</p><p>We will provide a free return shipping label for all Bowers & Wilkins products being returned. You must return the product to us in its original packaging and include all accessories. </p><p>When the return shipping label provided is scanned, please obtain a physical or electronic receipt as proof of return.</p><p>Once we receive the product in our warehouse, we will give you a refund for the returned product.</p><p>If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product.</p><p>If you are returning products within the return policy period that were purchased as part of a bundle, all products in the bundle (including any accessories, wires and attachments that accompanied each product) must be included in the return order to receive a full refund. </p><p>For warranty related returns, please refer to the <a data-content-page-id="warranty" data-link-label="Warranty" data-link-type="page" rel="noopener noreferrer" target="_blank" href="https://www.bowerswilkins.com/en-gb/support/warranty.html">product warranty</a> and contact <a data-link-label="https://support-uk.bowerswilkins.com/app/warranty" data-link-type="external" rel="noopener noreferrer" target="_blank" href="https://support-uk.bowerswilkins.com/app/warranty">Customer Care</a> if the product warranty applies.</p> </div> </div> </div> </div></div> </div> </div> </div> </div></div> </div> </div> <footer id="footercontent"> <div class="container content-width"> <div class="footer-container row"> <div class="social-icons"> <div class="content-asset"> <p class="p-large d-none d-md-block">Never miss a beat. 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