FAQ | Adobe Creative Suite

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name="globalnav-search" method="get" action="/web/20130906033735/http://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <div id="SiteHeader" class="SiteHeader Text TextSmall"> <span id="globalnav"></span> <a href="/web/20130906033735/http://www.adobe.com/" id="shHome" class="SiteHeaderHome">Adobe</a> <div class="SiteHeaderBar" id="shBar"> <div class="SiteHeaderDropdownLink SiteHeaderBarItem SiteHeaderBarItemFirst" id="shProducts"> <a href="/web/20130906033735/http://www.adobe.com/products/catalog.html?promoid=KAWQI" id="shProductsLink" class="SiteHeaderBarLink">Products</a> <div class="SiteHeaderDropPanel SiteHeaderDropdown-Full" id="ProductsPanel"> <div class="SiteHeaderColumnSingle"> <div class="SiteHeaderRow"> <p class="SiteHeaderPanelHeader">Top destinations</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/creativecloud.html?promoid=JQPEQ" id="Products_Topdestinations_AdobeCreativeCloud">Adobe Creative Cloud</a></li> <li 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id="Products_AdobeCreativeCloud_Teams">Teams</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/enterprise.html?promoid=KFKPX" id="Products_AdobeCreativeCloud_Enterprise">Enterprise</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/enterprise/education.html?promoid=KFKQE" id="Products_AdobeCreativeCloud_Educationalinstitutions">Educational institutions</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/enterprise.html?promoid=KFKPY" id="Products_AdobeCreativeCloud_Government">Government</a></li> </ul> </div> <div class="SiteHeaderColumn-1"> <p class="SiteHeaderPanelHeaderSmall">Design and photography</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/photoshop.html?promoid=KAUCA" id="Products_DesignandPhotography_Photoshop">Photoshop</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/illustrator.html?promoid=KAUCB" id="Products_DesignandPhotography_Illustrator">Illustrator</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/indesign.html?promoid=KAUCC" id="Products_DesignandPhotography_InDesign">InDesign</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/muse.html?promoid=KAUCE" id="Products_DesignandPhotography_AdobeMuse">Adobe Muse</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/photoshop-lightroom.html?promoid=KAUCD" id="Products_DesignandPhotography_Lightroom">Lightroom</a></li> </ul> <p class="SiteHeaderPanelHeaderSmall">Video</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/premiere.html?promoid=KAUCJ" id="Products_Video_AdobePremiere">Adobe Premiere</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/aftereffects.html?promoid=KAUCK" id="Products_Video_AfterEffects">After Effects</a></li> </ul> </div> <div class="SiteHeaderColumn-2"> <p class="SiteHeaderPanelHeaderSmall">Web development and HTML5</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://html.adobe.com/edge/?promoid=KAGMS" target="_blank" id="Products_WebdevelopmentHTML5_EdgeToolsServices">Edge Tools & <span class="SiteHeaderIconNewWindowNoWrap">Services<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/dreamweaver.html?promoid=KAUCF" id="Products_WebdevelopmentHTML5_Dreamweaver">Dreamweaver</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://gaming.adobe.com/?promoid=KAUCG" target="_blank" id="Products_WebdevelopmentHTML5_Gaming"><span class="SiteHeaderIconNewWindowNoWrap">Gaming<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> </ul> </div> </div> </div> <div class="SiteHeaderColumnDouble SiteHeaderShadowLeft"> <div class="SiteHeaderRow"> <p class="SiteHeaderPanelHeader">Adobe Marketing Cloud</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-marketing.html?promoid=KAUCL" id="Products_AdobeMarketingCloud_WhatisAdobeMarketingCloud">What is Adobe Marketing Cloud?</a></li> </ul> <div class="SiteHeaderColumn-1"> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-analytics.html?promoid=KAVVU" id="Products_AdobeMarketingCloud_Digitalanalytics">Digital analytics</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/social-marketing.html?promoid=KAVVV" id="Products_AdobeMarketingCloud_Socialmarketing">Social marketing</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/web-experience-management.html?promoid=KAVVX" id="Products_AdobeMarketingCloud_Webexperiencemanagement">Web experience management</a></li> </ul> </div> <div class="SiteHeaderColumn-2"> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/testing-targeting.html?promoid=KAVVW" id="Products_AdobeMarketingCloud_Testingandtargeting">Testing and targeting</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/media-optimization.html?promoid=KAVVY" id="Products_AdobeMarketingCloud_Mediaoptimization">Media optimization</a></li> </ul> </div> <div class="SiteHeaderColumn-1"> <p class="SiteHeaderPanelHeaderSmall">Analytics</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/sitecatalyst.html?promoid=KAUCM" id="Products_Analytics_SiteCatalyst">SiteCatalyst</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/discover.html?promoid=KAUCN" id="Products_Analytics_AdobeDiscover">Adobe Discover</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/insight.html?promoid=KAUCO" id="Products_Analytics_Insight">Insight</a></li> </ul> <p class="SiteHeaderPanelHeaderSmall">Social</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/social-marketing.html?promoid=KAUCP" id="Products_Social_AdobeSocial">Adobe Social</a></li> </ul> <p class="SiteHeaderPanelHeaderSmall">Experience Manager</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/cq.html?promoid=KAUCQ" id="Products_ExperienceManager_CQ">CQ</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/scene7.html?promoid=KAUCR" id="Products_ExperienceManager_Scene7">Scene7</a></li> </ul> </div> <div class="SiteHeaderColumn-2"> <p class="SiteHeaderPanelHeaderSmall">Target</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/testandtarget.html?promoid=KAUCS" id="Products_Target_TestTarget">Test&Target</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/recommendations.html?promoid=KAUCT" id="Products_Target_Recommendations">Recommendations</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/searchandpromote.html?promoid=KAUCU" id="Products_Target_SearchPromote">Search&Promote</a></li> </ul> <p class="SiteHeaderPanelHeaderSmall">Media Optimizer</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/adlens.html?promoid=KAUCV" id="Products_MediaOptimizer_AdLens">AdLens</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/audiencemanager.html?promoid=KAUCW" id="Products_MediaOptimizer_AudienceManager">AudienceManager</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/audienceresearch.html?promoid=KAUCX" id="Products_MediaOptimizer_AudienceResearch">AudienceResearch</a></li> </ul> </div> </div> </div> <div class="SiteHeaderColumnSingle SiteHeaderShadowLeft"> <div class="SiteHeaderRow"> <p class="SiteHeaderPanelHeader">Document services</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/acrobat.html?promoid=KAUCY" id="Products_DocumentServices_Acrobat">Acrobat</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/https://www.echosign.adobe.com/en/home.html?promoid=KAUDB" target="_blank" class="SiteHeaderLinkNewWindow" id="Products_DocumentServices_EchoSign"><span class="SiteHeaderIconNewWindowNoWrap">EchoSign<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/https://www.acrobat.com/formscentral/en/home.html?promoid=KAUCZ" target="_blank" id="Products_DocumentServices_FormsCentral"><span class="SiteHeaderIconNewWindowNoWrap">FormsCentral<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/https://www.acrobat.com/sendnow/en/home.html?promoid=KAUDA" target="_blank" id="Products_DocumentServices_SendNow"><span class="SiteHeaderIconNewWindowNoWrap">SendNow<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/https://www.acrobat.com/welcome/en/home.html?promoid=KAUDC" target="_blank" id="Products_DocumentServices_Acrobatcom"><span class="SiteHeaderIconNewWindowNoWrap">Acrobat.com<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> </ul> <p class="SiteHeaderPanelHeader">Publishing</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/digital-publishing-suite-family.html?promoid=JOLIU" id="Products_Publishing_DigitalPublishingSuite">Digital Publishing Suite</a></li> </ul> </div> </div> <br style="clear: both"/> <div class="SiteHeaderRow"> <ul class="SiteHeaderRightLink"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/catalog.html?promoid=JOOTH" id="Products_Seeallproducts">See all products</a></li> </ul> </div> </div> </div> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shBusinessSolutions"> <a href="/web/20130906033735/http://www.adobe.com/solutions.html?promoid=KAWQJ" id="shBusinessSolutionsLink" class="SiteHeaderBarLink">Business solutions</a> <div class="SiteHeaderDropPanel SiteHeaderDropdown-Double" id="BusinessSolutionsPanel"> <div class="SiteHeaderRow"> <div class="SiteHeaderColumn-1"> <p class="SiteHeaderPanelHeaderSmall">By business need</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-analytics.html?promoid=JOLJB" id="BusinessSolutions_Bybusinessneed_Digitalanalytics">Digital analytics</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-publishing.html?promoid=JOLJA" id="BusinessSolutions_Bybusinessneed_Digitalpublishing">Digital publishing</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/acrobat.html?promoid=KAWSC" id="BusinessSolutions_Bybusinessneed_Documentmanagement">Document management</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/media-optimization.html?promoid=JOLIX" id="BusinessSolutions_Bybusinessneed_Mediaoptimization">Media optimization</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/social-marketing.html?promoid=JZPNO" id="BusinessSolutions_Bybusinessneed_Socialmarketing">Social marketing</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/testing-targeting.html?promoid=KAXLU" id="BusinessSolutions_Bybusinessneed_Testingandtargeting">Testing and targeting</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/video.html?promoid=KAUDD" id="BusinessSolutions_Bybusinessneed_Videoeditingandserving">Video editing and serving</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://html.adobe.com/?promoid=JZEFF" target="_blank" class="SiteHeaderLinkNewWindow" id="BusinessSolutions_Bybusinessneed_Webdevelopment">Web <span class="SiteHeaderIconNewWindowNoWrap">development<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/web-experience-management.html?promoid=JOOYM" id="BusinessSolutions_Bybusinessneed_Webexperiencemanagement">Web experience management</a></li> </ul> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions.html?promoid=JOOTI" id="BusinessSolutions_Seeallbusinessneeds">See all business needs</a></li> </ul> </div> <div class="SiteHeaderColumn-2"> <p class="SiteHeaderPanelHeaderSmall">By industry</p> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/broadcasting.html?promoid=JOLIY" id="BusinessSolutions_Byindustry_Broadcast">Broadcast</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/education.html?marketSegment=EDU&promoid=JOLIZ" id="BusinessSolutions_Byindustry_Education">Education</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/financial-services.html?promoid=KAUDE" id="BusinessSolutions_Byindustry_Financialservices">Financial services</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/government.html?promoid=KAUDF" id="BusinessSolutions_Byindustry_Government">Government</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-publishing.html?promoid=KAUDG" id="BusinessSolutions_Byindustry_Publishing">Publishing</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/retail.html?promoid=KAWSD" id="BusinessSolutions_Byindustry_Retail">Retail</a></li> </ul> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions.html?promoid=KAUDH" id="BusinessSolutions_Seeallindustries">See all industries</a></li> </ul> </div> </div> </div> </div> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shSupportLearning"> <a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/support/?promoid=KAWQK" id="shSupportLearningLink" class="SiteHeaderBarLink">Support & Learning</a> <div class="SiteHeaderDropPanel SiteHeaderDropdown-Single" id="SupportLearningPanel"> <div class="SiteHeaderRow"> <p class="SiteHeaderPanelHeaderSmall">I need help</p> <ul> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/support/?promoid=JZEFP" id="SupportLearning_Ineedhelp_Products">Products</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/creative-cloud/topics/getting-started.html?promoid=JZEFO" id="SupportLearning_Ineedhelp_AdobeCreativeCloud">Adobe Creative Cloud</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/marketing-cloud.html?promoid=KAWSE" id="SupportLearning_Ineedhelp_AdobeMarketingCloud">Adobe Marketing Cloud</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://forums.adobe.com/index.jspa?promoid=JZEFM" target="_blank" id="SupportLearning_Ineedhelp_Forums"><span class="SiteHeaderIconNewWindowNoWrap">Forums<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> </ul> <p class="SiteHeaderPanelHeaderSmall">I want to learn</p> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/learning.html?promoid=KAUDK" id="SupportLearning_Iwanttolearn_Trainingandtutorials">Training and tutorials</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://training.adobe.com/certification.html?promoid=KAUDM" target="_blank" id="SupportLearning_Iwanttolearn_Certification"><span class="SiteHeaderIconNewWindowNoWrap">Certification<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/devnet.html?promoid=KAUDN" id="SupportLearning_Iwanttolearn_AdobeDeveloperConnection">Adobe Developer Connection</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/designcenter.html?promoid=KAUDO" id="SupportLearning_Iwanttolearn_AdobeDesignCenter">Adobe Design Center</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://tv.adobe.com/?promoid=KFELF" target="_blank" id="SupportLearning_Iwanttolearn_AdobeTV">Adobe <span class="SiteHeaderIconNewWindowNoWrap">TV<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/solutions/digital-marketing/guides.html?promoid=KAWSF" id="SupportLearning_Iwanttolearn_AdobeMarketingCenter">Adobe Marketing Center</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://labs.adobe.com/?promoid=JZEFQ" target="_blank" id="SupportLearning_Iwanttolearn_AdobeLabs">Adobe <span class="SiteHeaderIconNewWindowNoWrap">Labs<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> </ul> </div> </div> </div> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shDownload"> <a href="/web/20130906033735/http://www.adobe.com/downloads/?promoid=KAWQL" id="shDownloadLink" class="SiteHeaderBarLink">Download</a> <div class="SiteHeaderDropPanel SiteHeaderDropdown-Single" id="DownloadPanel"> <div class="SiteHeaderRow"> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/downloads/?promoid=JZEFS" id="Download_Producttrials">Product trials</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://get.adobe.com/flashplayer/?promoid=JZEFT" id="Download_AdobeFlashPlayer">Adobe Flash Player</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://get.adobe.com/reader/?promoid=JZEFU" id="Download_AdobeReader">Adobe Reader</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://get.adobe.com/air/?promoid=JZEFV" id="Download_AdobeAIR">Adobe AIR</a></li> </ul> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/downloads/?promoid=JZEFW" id="Download_Seealldownloads">See all downloads</a></li> </ul> </div> </div> </div> <div class="SiteHeaderDropdownLink SiteHeaderBarItem" id="shCompany"> <a href="/web/20130906033735/http://www.adobe.com/company.html?promoid=KAWQM" id="shCompanyLink" class="SiteHeaderBarLink">Company</a> <div class="SiteHeaderDropPanel SiteHeaderDropdown-Single" id="CompanyPanel"> <div class="SiteHeaderRow"> <ul> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/careers.html?promoid=JZEFX" id="Company_CareersatAdobe">Careers at Adobe</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/aboutadobe/invrelations/?promoid=JZEFZ" id="Company_InvestorRelations">Investor Relations</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/aboutadobe/pressroom/?promoid=JZEGA" id="Company_Newsroom">Newsroom</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/privacy.html?promoid=JZEGB" id="Company_Privacy">Privacy</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/corporate-responsibility.html?promoid=JZEFY" id="Company_CorporateResponsibility">Corporate Responsibility</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/customershowcase.html?promoid=KEWBG" id="Company_CustomerShowcase">Customer Showcase</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/company/contact.html?promoid=JZEGC" id="Company_Contactus">Contact us</a></li> </ul> <ul class="SiteHeaderPanelLinkNoBottom"> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/company.html?promoid=JZPLK" id="Company_Morecompanyinfo">More 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class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/small-business-pricing/software-catalog._sl_id-contentfilter_sl_catalog_sl_software_sl_creativecloudmembership.html?marketSegment=COM&promoid=JOLJE" id="Buy_Forsmallandmediumbusinesses">For small and medium businesses</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/volume-licensing.html?promoid=KAWQQ" id="Buy_VolumeLicensing">Volume Licensing</a></li> <li class="SiteHeaderPanelLink"><a href="/web/20130906033735/http://www.adobe.com/products/discount-software-coupons.html?promoid=KAWQR" id="Buy_Specialoffers">Special offers</a></li> <li class="SiteHeaderPanelLink"><a href="https://web.archive.org/web/20130906033735/http://success.adobe.com/en/na/programs/rfi/dm_sales_inquiries.html?promoid=KAWSG" target="_blank" id="Buy_AdobeMarketingCloudsales">Adobe Marketing Cloud <span class="SiteHeaderIconNewWindowNoWrap">sales<span class="SiteHeaderIconNewWindow"> [opens in a new window]</span></span></a></li> </ul> </div> </div> </div>  <a href="/web/20130906033735/http://www.adobe.com/go/gnav_search" id="shSearchButton" class="SiteHeaderBarItem SiteHeaderSearchButton" style="display: none;">Search</a> <div class="SiteHeaderBarItem SiteHeaderBarItemLast"> </div> <div id="site-search" class="SiteHeaderSearch"> <input title="Search" type="text" id="search-input" name="term" maxlength="1000"/> <input type="hidden" id="searchbuddy-loc" name="loc" value="en_us"/> <button type="submit" id="search-submit" class="icon-replace search">Search</button> </div> </div> <div class="SiteHeaderUser"> <div id="shSignInBlock"> <a id="shInfo" class="SiteHeaderUserItem SiteHeaderInfo">Info</a> <a href="/web/20130906033735/http://www.adobe.com/account/sign-in.adobedotcom.html" id="shSignIn" class="SiteHeaderUserItem LinkStrong">Sign in</a> <div class="SiteHeaderPopPanelShadow width-250" id="InfoPanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel width-250" id="InfoPanel" style="display: none;"> <div class="SiteHeaderPanelRow"> <span class="SiteHeaderPanelHeader">Why sign in?</span> Sign in to manage your account and access trial downloads, product extensions, community areas, and more. </div> </div> </div> <a href="/web/20130906033735/http://www.adobe.com/account.html" id="shWelcome" class="SiteHeaderUserItem SiteHeaderArrow LinkStrong" style="display: none;">Welcome, <span id="screenName"></span></a> <div class="SiteHeaderPopPanelShadow" id="WelcomePanelShadow" style="display: none;"></div> <div class="SiteHeaderPopPanel" id="WelcomePanel" style="display: none;"> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyAccount"> <a class="SiteHeaderPanelHeader" href="/web/20130906033735/http://www.adobe.com/go/gnavtray_myadobe_en_us">My Adobe</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyOrders"> <a class="SiteHeaderPanelHeader" href="/web/20130906033735/http://www.adobe.com/go/gnavtray_myadobe_myorders_en_us">My orders</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyInformation"> <a class="SiteHeaderPanelHeader" href="/web/20130906033735/http://www.adobe.com/go/gnavtray_myadobe_myinformation_en_us">My information</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyPreferences"> <a class="SiteHeaderPanelHeader" href="/web/20130906033735/http://www.adobe.com/go/gnavtray_myadobe_mypreferences_en_us">My preferences</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shMyProductsServices"> <a class="SiteHeaderPanelHeader" href="/web/20130906033735/http://www.adobe.com/go/gnavtray_myadobe_myproducts_services_en_us">My products and services</a> </div> <div class="SiteHeaderPanelRow SiteHeaderPanelLink" id="shSignOut"> <a class="SiteHeaderPanelHeader" id="shSignOutLink" href="/web/20130906033735/http://www.adobe.com/cfusion/membership/logout.cfm">Sign out</a> </div> </div> <div id="MyCartLinkContainer"> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_mycart_en_us" id="shMyCart" class="SiteHeaderUserItem SiteHeaderCart">My cart<span id="cartQuantity"></span></a> </div> <a href="/web/20130906033735/http://www.adobe.com/privacy.html" id="shPrivacy" class="SiteHeaderUserItem">Privacy</a> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobe" class="SiteHeaderUserItem">My Adobe</a> </div> </div> </form> <div id="SiteHeaderMobile" class="SiteHeaderMobile LayoutHidden LayoutSlim Text TextSmall"> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_adobe_logo_en_us" id="shHomeMobile" class="SiteHeaderHome SiteHeaderHomeMobile">Adobe</a> <div class="SiteHeaderBar SiteHeaderBarMobile" id="shBarMobile"> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder" id="shProductsMobileSpan"><a href="/web/20130906033735/http://www.adobe.com/go/gnav_products_en_us" id="shProductsMobile" class="SiteHeaderBarLink">Products</a></span> <span class="SiteHeaderBarItemMobile" id="shSectionsMobileSpan"><a href="#" id="shSectionsMobile" class="SiteHeaderArrowMobile SiteHeaderBarLink">Sections</a></span> <span class="SiteHeaderBarItemMobile" id="shSectionsMobileBuy"><a href="/web/20130906033735/http://www.adobe.com/go/gnav_store_en_us" id="shBuyMobile" class="SiteHeaderBarLink">Buy</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder SiteHeaderBarItemMobileNoPadding"> </span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoRightBorder SiteHeaderBarItemFloatRight" id="shSearchMobileSpan"><a href="/web/20130906033735/http://www.adobe.com/go/gnav_search" id="shSearchMobile" class="SiteHeaderSearchButtonMobile">Search</a></span> <span class="SiteHeaderBarItemMobile SiteHeaderBarItemMobileNoLeftBorder SiteHeaderBarItemFloatRight SiteHeaderBarItemMobileNoPadding"> </span> </div> <div class="SiteHeaderBarMobileExtend" id="shBarExtend"> <div id="shBarExtendSections" style="display: none;"> <div id="shBarExtendSections1" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_solutions_en_us" id="shSectionsSolutionsMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Solutions</a> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_company_en_us" id="shSectionsCompanyMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Company</a> </div> <div id="shBarExtendSections2" class="SiteHeaderBarMobileExtendSections"> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_help_en_us" id="shSectionsHelpMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Help</a> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_learning_en_us" id="shSectionsLearningMobile" class="SiteHeaderBarExtendSectionsItem SiteHeaderBarLink">Learning</a> </div> </div> <div id="shBarExtendSearch" style="display: none;"> <form id="globalnav-search-mobile" class="SiteHeaderSearchMobileForm" name="globalnav-search-mobile" method="get" action="/web/20130906033735/http://www.adobe.com/go/gnav_search" accept-charset="utf-8"> <input title="Search" type="text" id="search-input-mobile" name="term" maxlength="1000"/> <button type="submit" id="search-submit-mobile">Search</button> </form> </div> </div> <div class="SiteHeaderUser"> <a href="/web/20130906033735/http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1" id="shSignInMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile LinkStrong">Sign in</a> <a href="/web/20130906033735/http://www.adobe.com/cfusion/membership/logout.cfm" id="shSignOutMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile LinkStrong" style="display: none;">Sign out</a> <a href="/web/20130906033735/http://www.adobe.com/privacy.html" id="shPrivacyMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">Privacy</a> <a href="/web/20130906033735/http://www.adobe.com/go/gnav_myadobe_en_us" id="shMyAdobeMobile" class="SiteHeaderUserItem SiteHeaderUserItemMobile">My Adobe</a> </div> </div> <div class="hovercart"><div id="HoverCartModal"> <div class="CartHeaderPopPanelShadow HoverCartwidth" id="CartPanelShadow" style="display: none;"> <div class="CartHeaderPopPanel HoverCart" id="CartPanel"> <div id="HoverCartItem" class="RuleHBottom HoverCart-1-3 LayoutBigRowTop" style="display: none"> <div class="LayoutBreakAfter"> <div class="HoverCart-1 LayoutHItem"> <div style="padding-left:60px;" class=" LayoutBreakAfter LayoutPullout"> <div id="HoverCartBoxShotxyz" class="HoverCartBoxShot"> <a href=""> <img src="/web/20130906033735im_/http://www.adobe.com/products/cs6/faq.html" class="LayoutImage" alt=""/> </a> </div> <div style="float:left;width:100%" class="CPodCostCell"> <span class="TextStrong ProductName" id="HoverCartHeaderxyz"> <a href="#"> </a> </span> <div class="LayoutBigRowBottom" id="HoverCartDescriptionxyz"> </div> <span id="HoverCartPreOrderHardGoodMsgxyz" 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class="LayoutCellSides LinkStrong LayoutH IconAlign"> </div> </div> </div> </div> <div class="LayoutH"> <h1 id="subcrumb" class="TextH1 LayoutCellSides LayoutSmallCellVSides"> Adobe Creative Suite 6 FAQ</h1> </div> </div> <div class="TextSmall Link LayoutBreakAfter"> <div class="LayoutGrid-1-4 LayoutSlimGrid-1-2 LayoutWideGrid-1-6 LayoutWideNoBreak"> <div class="LayoutSlimGrid-1-2 LayoutWideGrid-1-4"> <div class="parbase subnav compbase subnavigation"></div> <div class="parbase compbase jumplinks contentjumpLinks"><div class="hr"><div class="LayoutRow RuleH"></div> </div> <h2 class="TextH5 LayoutCellSides LayoutRow"> Jump to:</h2> <div class="TextSmall Link LinkStrong LayoutRow LayoutBreakAfter"> <div class="LayoutGrid-1-2 LayoutSlimGridColReset"> <ul class="LayoutCellSides"> <li class="LayoutSmallRowBottom"> <a href="#cs-info" class="link-more LinkStrong">Creative Suite information</a></li> <li class="LayoutSmallRowBottom"> <a href="#64bit-support" class="link-more LinkStrong">64-bit 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information</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a1_1365026792826" class="LayoutRow"> <a href="#"> What products are in Adobe® Creative Suite® 6 Design Standard?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <ul> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/photoshop/topics-cs6.html" target="_blank">Photoshop® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/illustrator/topics-cs6.html" target="_blank">Illustrator® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/indesign/topics-cs6.html" target="_blank">InDesign® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://help.adobe.com/en_US/acrobat/X/pro/using/index.html" target="_blank">Acrobat® X Pro</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/bridge/topics-cs6.html" target="_blank">Bridge CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/media-encoder/topics-cs6.html" target="_blank">Media Encoder CS6</a></li> </ul> </div> </dd> <dt id="a2_1365031800426" class="LayoutRow"> <a href="#"> What products are in Creative Suite 6 Design & Web Premium?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <ul> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/photoshop/topics-cs6.html" target="_blank">Photoshop CS6 Extended</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/illustrator/topics-cs6.html" target="_blank">Illustrator CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/indesign/topics-cs6.html" target="_blank">InDesign CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/dreamweaver/topics-cs6.html" target="_blank">Dreamweaver® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/flash/topics-cs6.html" target="_blank">Flash® Professional CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/fireworks/topics.html" target="_blank">Fireworks® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://help.adobe.com/en_US/acrobat/X/pro/using/index.html" target="_blank">Acrobat X Pro</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/bridge/topics-cs6.html" target="_blank">Bridge CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/media-encoder/topics-cs6.html" target="_blank">Media Encoder CS6</a></li> </ul> </div> </dd> <dt id="a3_1365031846423" class="LayoutRow"> <a href="#"> What products are in Creative Suite 6 Production Premium?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <ul> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/premiere-pro/topics-cs6.html" target="_blank">Adobe Premiere® Pro CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/after-effects/topics-cs6.html" target="_blank">After Effects® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/photoshop/topics-cs6.html" target="_blank">Photoshop CS6 Extended</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/audition/topics-cs6.html" target="_blank">Adobe Audition® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/speedgrade/topics-cs6.html" target="_blank">SpeedGrade® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/prelude/topics-cs6.html" target="_blank">Prelude® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/illustrator/topics-cs6.html" target="_blank">Illustrator CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/content/help/en/encore/using/whats-new-cs6.html" target="_blank">Encore® CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/flash/topics-cs6.html" target="_blank">Flash Professional CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/bridge/topics-cs6.html" target="_blank">Bridge CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/media-encoder/topics-cs6.html" target="_blank">Media Encoder CS6</a></li> </ul> </div> </dd> <dt id="a4_1365031892307" class="LayoutRow"> <a href="#"> What products are in Creative Suite 6 Master Collection?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <ul> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/photoshop/topics-cs6.html" target="_blank">Photoshop CS6 Extended</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/illustrator/topics-cs6.html" target="_blank">Illustrator CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/indesign/topics-cs6.html" target="_blank">InDesign CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/dreamweaver/topics-cs6.html" target="_blank">Dreamweaver CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/flash/topics-cs6.html" target="_blank">Flash Professional CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/flash-builder.html" target="_blank">Flash Builder® 4.6 Premium Edition</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/dreamweaver/topics-cs6.html" target="_blank">Dreamweaver CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/fireworks/topics.html" target="_blank">Fireworks CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/premiere-pro/topics-cs6.html" target="_blank">Adobe Premiere Pro CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/after-effects/topics-cs6.html" target="_blank">After Effects CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/audition/topics-cs6.html" target="_blank">Adobe Audition CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/speedgrade/topics-cs6.html" target="_blank">SpeedGrade CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/prelude/topics-cs6.html" target="_blank">Prelude CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/content/help/en/encore/using/whats-new-cs6.html" target="_blank">Encore CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/bridge/topics-cs6.html" target="_blank">Bridge CS6</a></li> <li><a href="https://web.archive.org/web/20130906033735/http://helpx.adobe.com/media-encoder/topics-cs6.html" target="_blank">Media Encoder CS6</a></li> </ul> </div> </dd> <dt id="a1_1331851853508" class="LayoutRow"> <a href="#"> What is Adobe Creative Cloud™?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Creative Cloud brings together in one place everything you need to create your greatest work. It gives you the very latest versions of the tools and services you love, coupled with more efficient ways to collaborate with your peers and share your work with the creative community. Creative Cloud simplifes the creative process from start to finish. For more information, see the <a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/faq.html">Creative Cloud FAQ</a>.<br> </p> </div> </dd> <dt id="a10_1299268233816" class="LayoutRow"> <a href="#"> If I own CS5/CS5.5 Design Premium or CS5/CS5.5 Web Premium, can I upgrade to CS6 Design & Web Premium? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Yes, you can upgrade from the CS5 or CS5.5 version of Design Premium or Web Premium to CS6 Design & Web Premium.</p> </div> </dd> <dt id="a11_1299268278442" class="LayoutRow"> <a href="#"> Can I distribute a Creative Suite 6 edition across multiple users or computers?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. The product license agreement for Creative Suite 6 does not allow you to install the components of a single suite edition across multiple computers. See the <a href="https://web.archive.org/web/20130906033735/http://www.adobe.com/products/eulas/">software license agreement</a> for more information.</p> </div> </dd> <dt id="a1_1365641026708" class="LayoutRow"> <a href="#"> Will Creative Suite 6 be supported on the next release of Mac OS X?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Adobe is currently planning to support Creative Suite 6 on the next version of Mac OS X. As Apple releases more specific details about the next version of Mac OS X, we may adjust our plans.</p> </div> </dd> <dt id="a2_1365641080807" class="LayoutRow"> <a href="#"> Will Creative Suite 6 be supported on the next release of Windows®?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Adobe is currently planning to support Creative Suite 6 on the next version of Windows. As Microsoft releases more specific details about the next version of Windows, we may adjust our plans.</p> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#creative-suite-information"); </script> </div> <div class="parbase compbase section anchor"> <a name="64bit-support"> </a> </div> <div class="parsys faq section"><div class="faqContainer"> <div class="parbase compbase qa"></div> <div class="LayoutCellSides LayoutBigRow"> <div id="bodycontent1-faq"> <dl> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#bodycontent1-faq"); </script> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="64-bit-support"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> 64-bit support</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a13_1299268338793" class="LayoutRow"> <a href="#"> Why did Adobe make the decision to support only 64-bit operating systems with some of its video products?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>With the CS6 update, Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Encore, and SpeedGrade are native 64 bit. On Windows, Adobe Premiere Pro, After Effects, SpeedGrade, and Encore run only on 64-bit operating systems; Photoshop and Illustrator run on either 64-bit or 32-bit operating systems.</p> <p>By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains video professionals require. Creative Suite customers benefit from working on the latest hardware and operating systems, and the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X Snow Leopard and Lion, or 64-bit versions of Microsoft® Windows 7 or 8. Because 64-bit operating systems offer superior performance, CS6 and future releases of Adobe Premiere Pro, After Effects, Encore, and SpeedGrade will not support 32-bit operating systems. For an up-to-date list of 64-bit third-party plug-ins for After Effects, visit the <a href="/web/20130906033735/http://www.adobe.com/products/aftereffects/extend.html">After Effects plug-ins</a> page.</p> </div> </dd> <dt id="a14_1299268352225" class="LayoutRow"> <a href="#"> I use a 32-bit version of Windows and want to purchase CS6 Production Premium or Master Collection. What should I do?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>On Windows, the CS6 versions of Adobe Premiere Pro, After Effects, SpeedGrade, and Encore require a 64-bit edition of Microsoft® Windows 7 or 8. If you are using one of the following operating systems, you will not be able to install or run those applications:</p> <ul class="Disc"> <li>32-bit and 64-bit editions of Windows XP Home or Professional</li> <li>32-bit and 64-bit editions of Windows Vista® Home Premium, Business, Ultimate, or Enterprise</li> </ul> <p>If you are using one of the listed incompatible operating systems, Adobe recommends that you upgrade to a 64-bit edition of Windows 7 or 8.</p> </div> </dd> <dt id="a15_1299268609658" class="LayoutRow"> <a href="#"> What's the difference between 32-bit and 64-bit operating systems?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>On 64-bit operating systems you have access to essentially unlimited RAM, because they offer a wider address system and data path. On 32-bit systems, each application is limited to 4GB of RAM (in practice this number is actually smaller). More RAM means applications can manipulate larger chunks of data, cache more information, and handle a wide range of tasks more efficiently.</p> </div> </dd> <dt id="a16_1299268625143" class="LayoutRow"> <a href="#"> What do I need to do to upgrade to a 64-bit operating system on a Mac?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Mac OS X Snow Leopard and OS X Lion are already 64-bit capable. You can leverage more than 4GB of RAM with 64 bit. All you need to do is add more RAM to start seeing the benefits of native 64-bit OS support.</p> </div> </dd> <dt id="a17_1299268643186" class="LayoutRow"> <a href="#"> What do I need to do to upgrade to a 64-bit operating system on Windows?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>When you install Windows 7 or 7, choose the 64-bit version.</p> </div> </dd> <dt id="a19_1299268912410" class="LayoutRow"> <a href="#"> I am running earlier versions of After Effects and Adobe Premiere Pro on a 32-bit operating system. What are my options for upgrading to Creative Suite 6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Windows versions of Adobe Premiere Pro and After Effects CS5 and later, whether standalone or as components of Creative Suite Production Premium or Master Collection, require a 64-bit edition of Windows.</p> <p>To run the CS6 version of After Effects or Adobe Premiere Pro, you should upgrade to a 64-bit edition of Windows 7 or 8. Adobe has a number of upgrade paths available to current Creative Suite customers. Refer to the buying guide pages for your products to get full details on your upgrade options.</p> </div> </dd> <dt id="a20_1299268956288" class="LayoutRow"> <a href="#"> Will Adobe continue to support the version of Adobe Premiere Pro or After Effects that I am currently running on a 32-bit system?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Adobe plans to continue offering support according to the existing complimentary and paid support programs. For details on these programs, visit the <a href="/web/20130906033735/http://www.adobe.com/support/">support</a> page.</p> </div> </dd> <dt id="a21_1299268977485" class="LayoutRow"> <a href="#"> What are the recommended system configurations for video production?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>With native 64-bit applications, more RAM means better performance when working with multiple applications on high-resolution projects. For that reason, we recommend you use at least 8GB of RAM, and 16GB, 32GB, or even more for high-performance configurations.</p> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#64-bit-support"); </script> </div> <div class="parbase compbase section anchor"> <a name="upgrade-eligibility"> </a> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="upgrade-eligibility-pricing-and-purchasing-options"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> Upgrade eligibility, pricing, and purchasing options</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a67_1368120312131" class="LayoutRow"> <a href="#"> Why is Adobe discontinuing boxed copies of Creative Suite?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>As Adobe continues to focus on delivering world-class innovation through Creative Cloud and digital fulfillment, we will be phasing out shrink-wrapped, boxed versions of Creative Suite. Electronic downloads for Creative Suite products will continue to be available from both Adobe.com, as well as reseller and retail partners.</p> </div> </dd> <dt id="a23_1299269105001" class="LayoutRow"> <a href="#"> I own a previous version of a Creative Suite product or suite edition. Do I get a discount if I upgrade to CS6? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify to purchase CS6. Any version earlier than CS5 will not be eligible for upgrade pricing.</p> </div> </dd> <dt id="a1_1334190475675" class="LayoutRow"> <a href="#"> Do I get a discount if I own an individual Creative Suite product and want to upgrade to a suite edition?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>No, Adobe does not offer a discount if you want to move from an individual Creative Suite product to a suite edition.</p> </div> </dd> <dt id="a1_1336076730317" class="LayoutRow"> <a href="#"> Do I get a discount if I own an existing Adobe product and want to move to a CS6 product with related functionality? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>No, Adobe no longer offers "upsells" for the following products: FreeHand® to Illustrator; Photoshop Elements to Photoshop or Photoshop Extended.<br> </p> </div> </dd> <dt id="a28_1299269318729" class="LayoutRow"> <a href="#"> What if I got my product as part of a suite edition? How will I know which edition it is part of? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>There are several options to determine which edition of Creative Suite is installed on your computer:</p> <p>If you've registered your software, your product registration details will show your suite edition and serial number. Check your registration details by logging in to your account on Adobe.com and clicking "My products and services."<br> <br> For CS4 and CS3, you can determine the suite edition by doing the following:<br> </p> <ul> <li>In Windows, go to Start > All Programs and check the Creative Suite edition.</li> <li>In Mac OS, you can identify which suite edition is installed via the uninstaller (go to Applications\Utilities\Adobe Installers). For example, the uninstaller will say "Design Premium," "Web Premium," or whichever other suite edition was installed.</li> </ul> </div> </dd> <dt id="a31_1299269501137" class="LayoutRow"> <a href="#"> How can I purchase Creative Suite 6? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>CS6 product upgrades for individual licenses may be purchased directly only through Adobe.com. Creative Suite 6 product upgrades for volume licenses may be purchased through local resellers or Adobe direct sales.<br> </p> </div> </dd> <dt id="a3_1365641230416" class="LayoutRow"> <a href="#"> Can I purchase a perpetual license for Creative Suite 6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Yes. Adobe will continue to make Creative Suite 6 available as a perpetual software license, and will provide bug fixes and security updates as necessary. All of the CS6 suite editions and individual products continue to be available for purchase by Electronic Software Delivery (ESD) on Adobe.com as well as through select retailers. Volume licensing for these products is also available through Adobe Authorized Resellers worldwide.</p> </div> </dd> <dt id="a54_1367276719515" class="LayoutRow"> <a href="#"> For how long will Adobe continue to sell Creative Suite 6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>We plan to sell Creative Suite 6 for use on supported platforms indefinitely.</p> </div> </dd> <dt id="a29_1299269339566" class="LayoutRow"> <a href="#"> Am I eligible for upgrade pricing from an earlier Creative Suite edition to an individual Creative Suite component? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>No. Adobe does not offer upgrade pricing for customers wishing to move from a suite edition to an individual component.</p> </div> </dd> <dt id="a33_1299269603097" class="LayoutRow"> <a href="#"> Does Adobe offer education discounts? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Yes. Qualifying full-time or part-time students, faculty, and staff of accredited educational institutions can purchase Adobe products at a reduced price.</p> </div> </dd> <dt id="a34_1299269696943" class="LayoutRow"> <a href="#"> Does Adobe offer volume licensing for CS6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Yes. You may qualify for a discount on software through Adobe Volume Licensing (AVL). Learn more about <a href="/web/20130906033735/http://www.adobe.com/aboutadobe/volumelicensing/">volume licensing</a>, or <a href="/web/20130906033735/http://www.adobe.com/go/aoo_rfi_en_us/">have a licensing specialist contact you</a>.<br> </p> </div> </dd> <dt id="a35_1299269733562" class="LayoutRow"> <a href="#"> What are your recommendations on buying for a team? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Consider purchasing <a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/teams.html">Creative Cloud for teams</a>. You can also <a href="/web/20130906033735/http://www.adobe.com/go/aoo_rfi_en_us/" target="_blank">have a licensing specialist contact you</a>.</p> </div> </dd> <dt id="a6_1320723271684" class="LayoutRow"> <a href="#"> Can I upgrade from a subscription to a perpetual license? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>There are no discounts for perpetual licenses for subscription customers. <br> </p> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#upgrade-eligibility-pricing-and-purchasing-options"); </script> </div> <div class="parbase compbase section anchor"> <a name="perpetual"> </a> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="installation-and-activation-of-perpetual-software"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> Installation and activation of perpetual software</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a36_1337736204227" class="LayoutRow"> <a href="#"> What is the installation and activation process for CS6 products?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>To help customers more easily access their serial numbers, and to confirm they are installing genuine Adobe software, Adobe is implementing new installation requirements for CS6 perpetual products.  <br> </p> </div> </dd> <dt id="a37_1337736222630" class="LayoutRow"> <a href="#"> What does "perpetual" mean?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Adobe has traditionally offered individual products and suite editions with a perpetual license, which allows customers to use their products for an indefinite period of time. The perpetual license model is different from the new Creative Cloud membership licensing model, where customers pay a fee to use their products on a month-to-month or annual basis.</p> </div> </dd> <dt id="a38_1337736296747" class="LayoutRow"> <a href="#"> What are the installation requirements for Creative Suite 6 perpetual products? </a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>The following need to be completed within seven days after first launch of a CS6 product or your software will stop working:</p> <ul class="Disc"> <li>Adobe ID login: Either use an existing Adobe ID or create a new one.</li> <li>Online activation: This happens silently, in the background.</li> <li>Online serial number validation: This happens silently, in the background.</li> </ul> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#installation-and-activation-of-perpetual-software"); </script> </div> <div class="parbase compbase section anchor"> <a name="purchasing-policy"> </a> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="purchasing-policies"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> Purchasing policies</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a37_1299269809474" class="LayoutRow"> <a href="#"> Am I eligible for upgrade pricing from a previous Creative Suite edition to a standalone Creative Suite component?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>No. You cannot upgrade from a Creative Suite edition to an individual component.</p> </div> </dd> <dt id="a43_1299269964730" class="LayoutRow"> <a href="#"> What is Adobe's upgrade policy for Creative Suite 6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Owners of a CS5 or CS5.5 suite edition qualify for upgrade pricing to a CS6 suite edition. Owners of an individual CS5 or CS5.5 product qualify for upgrade pricing to the same product but not to a suite edition. Any version earlier than CS5 will not be eligible for upgrade pricing.<br> </p> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#purchasing-policies"); </script> </div> <div class="parbase compbase section anchor"> <a name="trial-info"> </a> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="trial-information"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> Trial information</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a47_1299272591666" class="LayoutRow"> <a href="#"> Does Adobe have trial versions of Creative Suite 6?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>We no longer offer trials of the CS6 versions of the applications. Trials of the latest, most recent versions are available through Creative Cloud. <a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/faq.html">Learn more </a>›</p> </div> </dd> <dt id="a58_1299273228095" class="LayoutRow"> <a href="#"> Are there resources available to help me evaluate the software?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>These free resources are available:</p> <ul class="Disc"> <li>Visit <a href="https://web.archive.org/web/20130906033735/http://tv.adobe.com/">Adobe TV</a>, your online source for expert insight and inspiration.<br> </li> <li>Browse the <a href="https://web.archive.org/web/20130906033735/http://www.adobe.com/designcenter.html">Design Center</a> or <a href="/web/20130906033735/http://www.adobe.com/devnet.html">Developer Connection</a> for additional training information.</li> <li>Join the worldwide Adobe user group community to network and build connections, master new skills, and learn from your peers. <a href="https://web.archive.org/web/20130906033735/http://forums.adobe.com/index.jspa" target="_blank">Adobe Groups</a> provide a forum for business and creative professionals at all levels.<br> </li> </ul> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#trial-information"); </script> </div> <div class="parbase compbase section anchor"> <a name="ccm"> </a> </div> <div class="parbase compbase section faqbyref"> <div class="faqContainer"> <div class="hr"><div class="LayoutRow RuleH"></div> </div> <div class="LayoutCellSides LayoutBigRow"> <div id="adobe-creative-cloud-membership"> <div class="LayoutBigRowBottom"> <div class="LayoutH"> <div class="LayoutHItem"> <a href="#" class="treeList HeadingLarge" title="Toggle all questions in this category"> Adobe Creative Cloud membership</a> </div><div class="LayoutHAlignRight"> <div class="LayoutHAlignItems"> <div class="TopLink"> <div class="ToTheTop"> <a href="#top"> To the top<span class="LayoutSmallGutterLeft Icon IconSmallerTop"></span> </a> </div> </div> </div> </div> </div></div> <dl> <dt id="a35_1337735980238" class="LayoutRow"> <a href="#"> What is Adobe Creative Cloud?</a> </dt> <dd class="LayoutRow"> <div class="Semantic SemanticRow SemanticPhrase"> <p>Creative Cloud brings together in one place everything you need to create your greatest work. It gives you the very latest versions of the tools and services you love, coupled with more efficient ways to collaborate with your peers and share your work with the creative community. Creative Cloud simplifies the creative process from start to finish.</p> <p>For more information, read the <a href="/web/20130906033735/http://www.adobe.com/products/creativecloud/faq.html">Creative Cloud FAQ</a>.</p> </div> </dd> </dl> </div> </div> </div> <script> adobe.fn.buildTreeList("#adobe-creative-cloud-membership"); </script> </div> </div></div> </div> <script> //<[!CDATA[ $(window).bind("hashchange", adobe.fn.handleHashChangeForTreeList); adobe.fn.handleHashChangeForTreeList(); //]]> </script> </div> <div class="LayoutGrid-1-4 LayoutWideNoBreak LayoutSlimGrid-1-2 LayoutWideGrid-5-6"> <div class="LayoutGridBreakAfter"> <div class="LayoutGrid-1 LayoutSlimGrid-1 LayoutWideColumnBreak"> <div class="nooverrideinheritance parbase compbase linklist2"></div> </div> <div class="LayoutGrid-2 LayoutSlimGrid-2"> <div class="nooverrideinheritance parbase compbase linklist3"></div> </div> <div class="LayoutGrid-3 LayoutSlimGrid-1 LayoutWideColumnBreak"> <div class="nooverrideinheritance 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