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<!doctype html><html lang="en" class="lightTheme"><head><meta charSet="UTF-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><script defer src="https://assets.canny.io/a44bdafa02019a48be6dfd982bf6aa07533d3676/SubdomainBundle.js"></script><link href="https://assets.canny.io/a44bdafa02019a48be6dfd982bf6aa07533d3676/SubdomainBundle.css" media="screen, projection" rel="stylesheet" type="text/css"/><title data-rh="true">Helpjuice Feedback</title><meta data-rh="true" property="og:image" content="https://helpjuice.canny.io/api/og/company?v=dW5kZWZpbmVk"/><meta data-rh="true" name="twitter:card" content="summary_large_image"/><meta data-rh="true" name="twitter:site" content="@cannyHQ"/><meta data-rh="true" name="twitter:title" content="Helpjuice"/><meta data-rh="true" name="twitter:image" content="https://helpjuice.canny.io/api/og/company?v=dW5kZWZpbmVk"/><meta data-rh="true" name="description" content="Give feedback to the Helpjuice team so we can make more informed product decisions. 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16"></path><path d="M8 16H3v5"></path></svg></span><div class="text">Changelog</div></a><div class="globalSearch search"><div class="textInput globalSearchInput"><div class="inset"><div class="icon icon-search"></div><label for="GlobalSearchId" class="textV2 bodyMd medium-weight">Search</label></div><div class="inputContainer"><input type="text" id="GlobalSearchId" placeholder="" value=""/></div></div></div></div></div></div></div></div><div class="subdomainHome"><div class="contentContainer"><div class="contentInnerContainer"><div class="subdomainHomeContents"><div class="topContainer"><div class="boardGridContainer"><h1 class="textV2 header headingMd">Boards</h1><div class="boardGrid"><a class="boardGridItem" href="/feature-requests"><div class="top"><div class="name">Feature Requests</div><div class="uppercaseHeader posts">1103</div></div></a><a class="boardGridItem" href="/integrations"><div class="top"><div class="name">Integrations</div><div class="uppercaseHeader posts">31</div></div></a><a class="boardGridItem" href="/bugs"><div class="top"><div class="name">Bugs</div><div class="uppercaseHeader posts">270</div></div></a><a class="boardGridItem" href="/theme-improvements"><div class="top"><div class="name">Theme Improvements</div><div class="uppercaseHeader posts">8</div></div></a></div></div><div class="roadmapSpacer"><div class="roadmapView"><header class="header"><h2 class="textV2 headingMd">Roadmap</h2><button class="buttonV2 primary medium outlined" type="button"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-filter buttonIcon"><polygon points="22 3 2 3 10 12.46 10 19 14 21 14 12.46 22 3"></polygon></svg><span class="buttonLabel">Filters</span></button></header><div class="roadmapColumns"><div class="roadmapColumn"><div class="columnHeader"><div class="dot" style="background:#85b5b5"></div><h3 class="textV2 statusName headingSm resetStyles">Under Review</h3></div><div class="scrollContainer"><div class="postList"><div class="topContainer"></div><div class="posts"><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">31</span></button><a target="_blank" class="postLink" href="/feature-requests/p/compare-between-article-versions"><div class="body"><div class="postTitle"><span>Compare Between Article Versions</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">54</span></button><a target="_blank" class="postLink" href="/feature-requests/p/an-easy-way-to-find-inserted-articles"><div class="body"><div class="postTitle"><span>An easy way to find inserted articles</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">43</span></button><a target="_blank" class="postLink" href="/feature-requests/p/make-glossary-language-dependent"><div class="body"><div class="postTitle"><span>Make glossary language dependent</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">37</span></button><a target="_blank" class="postLink" href="/feature-requests/p/differentiate-between-new-and-updated-articles-in-email-notifications"><div class="body"><div class="postTitle"><span>Differentiate between New and Updated articles in email notifications</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">17</span></button><a target="_blank" class="postLink" href="/feature-requests/p/public-follow-subscribe-tool-for-articles"><div class="body"><div class="postTitle"><span>Public Follow/Subscribe Tool for Articles</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">29</span></button><a target="_blank" class="postLink" href="/feature-requests/p/who-reviewed-this-article"><div class="body"><div class="postTitle"><span>Who reviewed this article?</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">42</span></button><a target="_blank" class="postLink" href="/feature-requests/p/edits-in-an-article-category"><div class="body"><div class="postTitle"><span>Edits in an article / category</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">44</span></button><a target="_blank" class="postLink" href="/feature-requests/p/add-a-did-you-mean-option-to-search"><div class="body"><div class="postTitle"><span>add a did you mean option to search</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">54</span></button><a target="_blank" class="postLink" href="/feature-requests/p/easier-switching-from-accordion-to-tabs"><div class="body"><div class="postTitle"><span>Easier switching from Accordion to Tabs</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">41</span></button><a target="_blank" class="postLink" href="/feature-requests/p/draft-article-notification-sent-to-specific-users-based-on-article-category"><div class="body"><div class="postTitle"><span>Draft Article Notification Sent to Specific Users Based on Article Category</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">4</span></button><a target="_blank" class="postLink" href="/feature-requests/p/make-glossary-entry-titles-match-case-of-entry"><div class="body"><div class="postTitle"><span>Make glossary entry titles match case of entry</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">81</span></button><a target="_blank" class="postLink" href="/feature-requests/p/limit-appearance-of-glossary-terms"><div class="body"><div class="postTitle"><span>Limit appearance of glossary terms</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">127</span></button><a target="_blank" class="postLink" href="/feature-requests/p/analytics-filter-with-users-name"><div class="body"><div class="postTitle"><span>Analytics - filter with users name</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">117</span></button><a target="_blank" class="postLink" href="/feature-requests/p/segmenting-user-roles-based-on-categories-category-knowledge-owner"><div class="body"><div class="postTitle"><span>Segmenting user roles based on categories / Category "Knowledge Owner"</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">16</span></button><a target="_blank" class="postLink" href="/feature-requests/p/security-ability-to-enforce-two-factor-authentication"><div class="body"><div class="postTitle"><span>Security - Ability to enforce two-factor authentication</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">98</span></button><a target="_blank" class="postLink" href="/feature-requests/p/customize-reports-in-analytics"><div class="body"><div class="postTitle"><span>Customize reports in Analytics</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">106</span></button><a target="_blank" class="postLink" href="/feature-requests/p/tag-management-feature"><div class="body"><div class="postTitle"><span>Tag management feature</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">38</span></button><a target="_blank" class="postLink" href="/feature-requests/p/prevent-draftwriter-from-creating-public-categories"><div class="body"><div class="postTitle"><span>Prevent Draftwriter from creating public categories</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">54</span></button><a target="_blank" class="postLink" href="/feature-requests/p/categories-to-populate-as-search-result"><div class="body"><div class="postTitle"><span>Categories to Populate as Search Result</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">55</span></button><a target="_blank" class="postLink" href="/feature-requests/p/drill-down-in-analytics"><div class="body"><div class="postTitle"><span>Drill down in analytics</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">42</span></button><a target="_blank" class="postLink" href="/feature-requests/p/analytics-toggle-includeremove-admins-in-results"><div class="body"><div class="postTitle"><span>Analytics: Toggle include/remove Admins in results</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div></div></div></div></div><div class="roadmapColumn"><div class="columnHeader"><div class="dot" style="background:#1fa0ff"></div><h3 class="textV2 statusName headingSm resetStyles">Planned</h3></div><div class="scrollContainer"><div class="postList"><div class="topContainer"></div><div class="posts"><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">31</span></button><a target="_blank" class="postLink" href="/feature-requests/p/insert-article-as-a-hyperlink"><div class="body"><div class="postTitle"><span>Insert article as a Hyperlink</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">175</span></button><a target="_blank" class="postLink" href="/feature-requests/p/community-forum"><div class="body"><div class="postTitle"><span>Community Forum</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div></div></div></div></div><div class="roadmapColumn"><div class="columnHeader"><div class="dot" style="background:#c17aff"></div><h3 class="textV2 statusName headingSm resetStyles">In Progress</h3></div><div class="scrollContainer"><div class="postList"><div class="topContainer"></div><div class="posts"><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">77</span></button><a target="_blank" class="postLink" href="/feature-requests/p/variables-in-articles"><div class="body"><div class="postTitle"><span>Variables in articles</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">67</span></button><a target="_blank" class="postLink" href="/feature-requests/p/disable-public-access-to-files-via-direct-link"><div class="body"><div class="postTitle"><span>disable public access to files via direct link</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">26</span></button><a target="_blank" class="postLink" href="/feature-requests/p/broken-links-checker-vs-archived-articles"><div class="body"><div class="postTitle"><span>Broken links checker vs Archived articles</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div class="background"></div><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-chevron-up chevron"><path d="m18 15-6-6-6 6"></path></svg><span class="score">18</span></button><a target="_blank" class="postLink" href="/feature-requests/p/ai-helpbar-take-user-to-the-right-place-in-the-article"><div class="body"><div class="postTitle"><span>AI helpbar - take user to the right place in the article</span></div><div class="uppercaseHeader boardName">Feature Requests</div></div></a></div><div class="postListItem"><button class="postVotesV2"><div 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It would really be helpful for these emails to differentiate between the two, since we have lots of minor updates, and I want to know when an actually new article gets published for the first time.","internalCommentCount":1,"score":37,"status":"under review","authorID":"5e3c5b1cfb2a44530a541c20","boardID":"5b51f76c3634c16254a1047d","title":"Differentiate between New and Updated articles in email notifications","urlName":"differentiate-between-new-and-updated-articles-in-email-notifications","created":"2021-06-18T11:25:19.136Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"public-follow-subscribe-tool-for-articles":{"_id":"65ca872f87a54077bf067bed","authorID":"63d173ba4a95ae112e86b2db","boardID":"5b51f76c3634c16254a1047d","commentCount":4,"details":"Currently, only users with logins can follow articles for updates, which is useful for internal only facing content. As we also have a public facing knowledge base which does not require login, ability for customers to follow articles in the same fashion is essential.","internalCommentCount":0,"score":17,"status":"under review","title":"Public Follow\u002FSubscribe Tool for Articles","urlName":"public-follow-subscribe-tool-for-articles","created":"2024-02-12T21:01:35.788Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"who-reviewed-this-article":{"_id":"662ac809a989741a937319d3","authorID":"66144cebbf90c99f5a14444e","boardID":"5b51f76c3634c16254a1047d","commentCount":7,"details":"It would be great to have a reference for who reviewed an article (and approved it!) after it has been Published. Greyed out info is fine - but to go back and look at who signed off on it would be helpful.","internalCommentCount":0,"score":29,"status":"under review","title":"Who reviewed this article?","urlName":"who-reviewed-this-article","created":"2024-04-25T21:15:53.867Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"edits-in-an-article-category":{"_id":"62798e2f7fbd6d528ad9a6d2","authorID":"5f2a44a4c23d231e7b91ace8","commentCount":4,"details":"Would like to identify what information changed from one edit to another, and not from edit to current version. If we could update we would be able to identify which edited changed the data, and when it was changed. For us, this is a need for auditing purposes.","internalCommentCount":0,"score":42,"status":"under review","boardID":"5b51f76c3634c16254a1047d","title":"Edits in an article \u002F category","urlName":"edits-in-an-article-category","created":"2022-05-09T21:57:03.164Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"add-a-did-you-mean-option-to-search":{"_id":"605b62f5ed4c41334d840c4a","commentCount":2,"details":"Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.","internalCommentCount":0,"score":44,"status":"under review","authorID":"5b53363d98157631e011b706","boardID":"5b51f76c3634c16254a1047d","title":"add a did you mean option to search","urlName":"add-a-did-you-mean-option-to-search","created":"2021-03-24T16:04:05.747Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"easier-switching-from-accordion-to-tabs":{"_id":"605ca871b493c31833d77cb1","commentCount":1,"details":"When wanting to change a \"accordion\" to a \"tab\" It would be a amazing if we could switch between the two without having to copy and paste the content from one to the other.","internalCommentCount":0,"score":54,"status":"under review","authorID":"5e666fb924b3cb2edf11dbfc","boardID":"5b51f76c3634c16254a1047d","title":"Easier switching from Accordion to Tabs","urlName":"easier-switching-from-accordion-to-tabs","created":"2021-03-25T15:12:49.079Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"draft-article-notification-sent-to-specific-users-based-on-article-category":{"_id":"5da9eb0a695f8d6ffae43985","commentCount":7,"details":"We have several teams within our company. Each team is in charge of a Helpjuice \"category\". The team leader has the role of \"collaborator\" and the team members have roles of \"draft writer\". When a draft writer submits an article for Category A, it sends an email notification to Team Leader A, Team Leader B, and Team Leader C. I would like for all draft articles created in Category A to only notify Team Leader A. This could be accomplished by assigning specific Collaborators as moderators over each Category.","internalCommentCount":0,"score":41,"status":"under review","authorID":"5d4c7b0fa482b2338106bb40","boardID":"5b51f76c3634c16254a1047d","title":"Draft Article Notification Sent to Specific Users Based on Article Category","urlName":"draft-article-notification-sent-to-specific-users-based-on-article-category","created":"2019-10-18T16:40:42.161Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"make-glossary-entry-titles-match-case-of-entry":{"_id":"5f1f0e70f516c20c8783811c","commentCount":1,"details":"Rather than have the titles for each glossary term in all-caps like they currently are, I would prefer to have them match the case that I enter - whether it's something I select in the body of an article, or a term that I enter manually. I prefer for most technical terms that do not include proper names to be in all lower-case.","internalCommentCount":0,"score":4,"status":"under review","authorID":"5e3c5b1cfb2a44530a541c20","boardID":"5b51f76c3634c16254a1047d","title":"Make glossary entry titles match case of entry","urlName":"make-glossary-entry-titles-match-case-of-entry","created":"2020-07-27T17:27:12.842Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":false,"lowEngagement":false,"moderateEngagement":true,"votesHidden":false}},"limit-appearance-of-glossary-terms":{"_id":"5edea4a3eab21e39743bc97a","commentCount":9,"details":"Some terms might appear quite a few times in a given article, and it might get annoying to have the definitions popping up all over the place through the whole thing, especially if there are a number of terms in the same article. It would be nice to be able to set the definition links to only appear on the first 3 to 5 instances, say.","internalCommentCount":0,"score":81,"status":"under review","authorID":"5e3c5b1cfb2a44530a541c20","boardID":"5b51f76c3634c16254a1047d","title":"Limit appearance of glossary terms","urlName":"limit-appearance-of-glossary-terms","created":"2020-06-08T20:50:43.076Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"analytics-filter-with-users-name":{"_id":"5eb10de3907a12605f74a895","commentCount":4,"details":"In principle, we should be able to see who has read or who has not read an article, so that we can take action. Those who have not read may lose important information and we have no control over this right now, except at the level of numbers (how many, not who).","internalCommentCount":0,"score":127,"status":"under review","authorID":"5dd6627d81ffec26bd5d7796","boardID":"5b51f76c3634c16254a1047d","title":"Analytics - filter with users name","urlName":"analytics-filter-with-users-name","created":"2020-05-05T06:55:31.098Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"segmenting-user-roles-based-on-categories-category-knowledge-owner":{"_id":"5e0f4d6e79dfca0510b6e144","commentCount":23,"details":"Here’s the user story: I need the ability to assign 1 department specific administrator, collaborator, and draft writer to a category. In this example I want to assign 1 person in Marketing as an administrator, another person in Marketing as a draft writer, and another person in Marketing as Collaborator. But I only want them to have that particular job duty (admin, collaborator, draft writer) for that category – in this example Marketing.\n\nBut I also need those same people to have viewer capabilities to the entire library","internalCommentCount":0,"score":117,"status":"under review","authorID":"5c19200b0053f4698a2013b8","boardID":"5b51f76c3634c16254a1047d","title":"Segmenting user roles based on categories \u002F Category \"Knowledge Owner\"","urlName":"segmenting-user-roles-based-on-categories-category-knowledge-owner","created":"2020-01-03T14:19:26.098Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"security-ability-to-enforce-two-factor-authentication":{"_id":"5de02b2834bf1b3635ef1e43","commentCount":7,"details":"Currently there's no way to enforce two-factor authentication, it would be an amazing addition to this product to support common 2FA providers using Microsoft and Google Authenticators for example. You'd scan the QR code and setup your token etc.","internalCommentCount":0,"score":16,"status":"under review","authorID":"5cdad9254ee965233e50ae8f","boardID":"5b51f76c3634c16254a1047d","title":"Security - Ability to enforce two-factor authentication","urlName":"security-ability-to-enforce-two-factor-authentication","created":"2019-11-28T20:16:40.382Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"customize-reports-in-analytics":{"_id":"5dd5a106060e52792d032a09","commentCount":8,"details":"Good day all. Would it be possible to customize reports in Analytics, or at least get list of articles published by group, by category, by user and also with total views, reads or searches? It would be very helpful. Thank you!","internalCommentCount":0,"score":98,"status":"under review","authorID":"5b5f55bd8f553109b2fc03d7","boardID":"5b51f76c3634c16254a1047d","title":"Customize reports in Analytics","urlName":"customize-reports-in-analytics","created":"2019-11-20T20:24:38.189Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"tag-management-feature":{"_id":"5db9c9e28d1a9c132c17c13e","commentCount":9,"details":"I would love to see a feature where as Administrator we could manage the keywords\u002Ftags.\n\n- Create a list of the tags which can be used by writers\n- Delete some tags (and reflected on article where the tags are used)\n- Merge some tags (and reflected on article where the tags are used)\n- See a list of article where specific tag is used","internalCommentCount":0,"score":106,"status":"under review","authorID":"5db6ed1166c8782fa4b0fde6","boardID":"5b51f76c3634c16254a1047d","title":"Tag management feature","urlName":"tag-management-feature","created":"2019-10-30T17:35:30.057Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"prevent-draftwriter-from-creating-public-categories":{"_id":"5d5d0f6eab217d0459738785","commentCount":4,"details":"Right now the Draftwriter does not have the right to publish articles but only to submit them for review.\n\nThat logic does not extend to categories though: A Draftwriter is able to create a category and set it public so it is visible in the Help Center.\n\nThe Draftwriter should be prevented from accidently publishing categories, e.g. by limiting him to creating them internally or by extending the article planner logic (submit for review) to categories.","internalCommentCount":0,"score":38,"status":"under review","authorID":"5cdf21889e3cfe548f66d28d","boardID":"5b51f76c3634c16254a1047d","title":"Prevent Draftwriter from creating public categories","urlName":"prevent-draftwriter-from-creating-public-categories","created":"2019-08-21T09:31:26.498Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"categories-to-populate-as-search-result":{"_id":"5ce57c26aedfb25950309e90","commentCount":8,"details":"It would be great if categories could come up as search results in addition to the individual articles","internalCommentCount":0,"score":54,"status":"under review","authorID":"5b96816a54ebd721e0f58755","boardID":"5b51f76c3634c16254a1047d","title":"Categories to Populate as Search Result","urlName":"categories-to-populate-as-search-result","created":"2019-05-22T16:43:18.592Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"drill-down-in-analytics":{"_id":"5c347a6274c9904bdab98453","authorID":"5bbcc824d56e687493a24cc8","boardID":"5b51f76c3634c16254a1047d","title":"Drill down in analytics","urlName":"drill-down-in-analytics","status":"under review","score":55,"details":"So you provide me with all these great analytics but why can't I drill down into the results? E.g. from the \"Users\u002FGroups\" page, you tell me \"x\" questions were updated. But I want to be able to click on that field and then be shown WHICH questions were updated.","created":"2019-01-08T10:24:34.923Z","commentCount":3,"internalCommentCount":0,"viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"analytics-toggle-includeremove-admins-in-results":{"_id":"5b5242ec1fe71f7b10287b38","authorID":"5b51f75dcc4bd83a5a827f5d","boardID":"5b51f76c3634c16254a1047d","title":"Analytics: Toggle include\u002Fremove Admins in results","urlName":"analytics-toggle-includeremove-admins-in-results","status":"under review","score":42,"details":"A simple toggle to include or remove admins from Helpjuice analytics.","created":"2018-07-20T20:15:40.490Z","commentCount":11,"internalCommentCount":0,"viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"insert-article-as-a-hyperlink":{"_id":"6323115ded577744a99fa6fa","authorID":"62c440062b4fc50bbec71bb0","commentCount":5,"details":"I would like to insert link to article B into article A. The article B would be visible as Hyperlink with displayed Title of the article B. \nMy goal would be to have always current title of article B inside article A, and not be obligated to always update manually the Title of article B in all articles where I have made a hyperlink (article A, C, D, E etc...)\nCurrently it is partially possible by using the \"@ function\" but every time when I change the title of the Hyperlinked article I have to remember to update \"@ function\" in all places where I have used the hyperlink","internalCommentCount":2,"score":31,"status":"planned","boardID":"5b51f76c3634c16254a1047d","title":"Insert article as a Hyperlink","urlName":"insert-article-as-a-hyperlink","created":"2022-09-15T11:49:49.054Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"community-forum":{"_id":"5b51f7a668dae5555120a2da","authorID":"5b51f75dcc4bd83a5a827f5d","boardID":"5b51f76c3634c16254a1047d","title":"Community Forum","urlName":"community-forum","status":"planned","score":175,"details":"Turn your KB Into a KB With Community forum. Allow users to ask & answer questions, and highlight the best answers","created":"2018-07-20T14:54:30.679Z","commentCount":49,"internalCommentCount":0,"viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"variables-in-articles":{"_id":"634512433565a044b1a8a335","authorID":"629751b292494f0b6a9c64c9","commentCount":17,"details":"Have an option to insert variables into an articles such as $phonenumber which can be managed from a central page.\nThis will make it a lot easier to update multiple articles that contain the same variable without having to search for the specific articles.\nAnother example this could be used for is product prices. For example you could say 'For use case X you could use $product1 at a cost of $product1price.' \nAs cake on the icing, an additional option to view the articles that contain a specific variable would be great.","internalCommentCount":6,"score":77,"status":"in progress","boardID":"5b51f76c3634c16254a1047d","title":"Variables in articles","urlName":"variables-in-articles","created":"2022-10-11T06:50:43.869Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"disable-public-access-to-files-via-direct-link":{"_id":"6073f7d5e7ff7c60ea5f8aa1","commentCount":10,"details":"our knowledge base is not public, but all uploaded files (PDF, video, etc.) are publicly accessible on the server. for each! you only need a direct link to one of the files. we ask to urgently improve this fatal inadequacy.","internalCommentCount":8,"score":67,"status":"in progress","authorID":"6020f59691b2973718860183","boardID":"5b51f76c3634c16254a1047d","title":"disable public access to files via direct link","urlName":"disable-public-access-to-files-via-direct-link","created":"2021-04-12T07:33:41.691Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"broken-links-checker-vs-archived-articles":{"_id":"6696aeda29efe85faabf791e","authorID":"651c1232932c310967e42723","boardID":"5b51f76c3634c16254a1047d","commentCount":3,"details":"To improve the broken links checker, it should:\n\n1. Indicate if the article with the broken link is Archived.\n\n2. Provide a filter option to exclude Archived articles.\n\nCurrently, the broken links checker may generate a lengthy list of articles, making it difficult to identify if an article is Active (requires attention) or Archived (doesn't require attention).","internalCommentCount":1,"score":26,"status":"in progress","title":"Broken links checker vs Archived articles","urlName":"broken-links-checker-vs-archived-articles","created":"2024-07-16T17:33:14.157Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"ai-helpbar-take-user-to-the-right-place-in-the-article":{"_id":"66bf5c68b707a638449dab70","authorID":"66bf5c68da5237c90122e8f6","boardID":"5b51f76c3634c16254a1047d","commentCount":4,"details":"Could you please consider adding extracts from the articles to the AI helpbar? It would be great if the result showed which articles were relevant but also highlighted the area of the article that was most relevant. It would also be cool if the user could be directed straight to the relevant part of the article when they click on that heading.","internalCommentCount":0,"score":18,"status":"in progress","title":"AI helpbar - take user to the right place in the article","urlName":"ai-helpbar-take-user-to-the-right-place-in-the-article","created":"2024-08-16T14:04:24.897Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"add-context-to-search-results-and-keyword-highlighting-to-swifty-ai-search":{"_id":"66c325a62588fe8c9bcd51b3","authorID":"6031469288d77f03b9f1d147","boardID":"5b51f76c3634c16254a1047d","commentCount":3,"details":"Add context to search results and keyword highlighting to Swifty AI Search\n\n- Search results context should show 2 lines of text that contain searched keyword (not the first two sentences of the article)\n\n- Highlight a keyword in the article title\n\n- Highlight a keyword in the article context\n\nSimilar to how Google performs a search.","internalCommentCount":0,"score":7,"status":"in progress","title":"Add context to search results and keyword highlighting to Swifty AI Search","urlName":"add-context-to-search-results-and-keyword-highlighting-to-swifty-ai-search","created":"2024-08-19T10:59:50.127Z","viewerVote":0,"board":{"_id":"5b51f76c3634c16254a1047d","name":"Feature Requests","urlName":"feature-requests"},"voteSettings":{"highEngagement":true,"lowEngagement":false,"moderateEngagement":false,"votesHidden":false}},"create-a-view-for-expired-articles":{"_id":"5ff315bcbadf412960000275","commentCount":19,"details":"I really like the article expiration feature, including the reminder emails. But I just had a few articles slip by that date and now I'm having a really hard time figuring out where they are. 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