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Apple — Assistance — Recherche (CA)
<!-- Start : Strings to be used in case of no query params --> <!-- End : Strings to be used in case of no query params --> <!-- Start : Fetch AI results --> <!DOCTYPE html> <html lang="fr"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta http-equiv="content-type" content="text/html; charset=UTF-8" /> <meta name="format-detection" content="telephone=no" /> <meta name="robots" content="noindex"> <title>Apple — Assistance — Recherche (CA)</title> <!-- end css --> <!-- start ie7 hacks --> <!--[if lt IE 8]> <style type="text/css"> @import "https://images.apple.com/support/home/css/ie.css"; #content.box{z-index : -1 !important;} </style> <![endif]--> <!-- end ie7 hacks --> <meta name="robots" content="noindex"/> <meta property="og:title" content='Rechercher dans l’assistance Apple'> <link rel="stylesheet" href="//www.apple.com/wss/fonts?families=SF+Pro,v3|SF+Pro+Icons,v3" type="text/css"> <link 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"aiSearchServiceURL": "support.apple.com", "podLocaleValue": "fr_FR", "omnitureLocale": "ca_fr", "aiCrossDomainSearchServiceURL": "support-suggestions.apple.com", "podValue": "ca~fr", "searchCountry": "ca", "enableAppleInstant": "yes", "pageName": "search", "amlSuggestionsUrl": "https://www.apple.com/search-services/suggestions/", "headerEnv": "PROD", "searchQuery": "", "title": "Apple — Assistance — Recherche", "channelName": "" }'> <input type="hidden" id="httpDownloadURL" value="https://supportdownload.apple.com/download.info.apple.com/Apple_Support_Area/Apple_Software_Updates"> <!-- <script src="https://km.support.apple.com/static_resources/js/header.js" type="text/javascript" charset="utf-8"></script> --> <meta name="globalnav-store-key" content="S2A49YFKJF2JAT22K" /> <meta name="globalnav-search-field[name]" content="q" /> <meta name="globalnav-search-field[action]" content="https://support.apple.com/kb/index" /> <meta name="globalnav-search-field[src]" content="globalnav_support" /> <meta name="globalnav-search-field[type]" content="organic" /> <meta name="globalnav-search-field[page]" content="search" /> <meta name="globalnav-search-field[locale]" content="fr_CA" /> <meta name="globalnav-search-field[placeholder]" content="Rechercher dans l’assistance" /> <link rel="stylesheet" type="text/css" href="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.css" /> <div id="globalheader" class="globalnav-scrim globalheader-light"><aside id="globalmessage-segment" lang="fr-CA" dir="ltr" class="globalmessage-segment"><ul data-strings="{"view":"Accueil - Apple Store - {%STOREFRONT%}","segments":{"eduInd":"Accueil - Apple Store pour l’éducation","other":"Accueil - Store"},"exit":"Quitter"}" class="globalmessage-segment-content"></ul></aside><nav id="globalnav" lang="fr-CA" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js "><div class="globalnav-content"><div class="globalnav-item globalnav-menuback"><button aria-label="Menu principal" class="globalnav-menuback-button"><span class="globalnav-chevron-icon"><svg height="48" viewBox="0 0 9 48" width="9" xmlns="http://www.w3.org/2000/svg"><path d="m1.5618 24.0621 6.5581-6.4238c.2368-.2319.2407-.6118.0088-.8486-.2324-.2373-.6123-.2407-.8486-.0088l-7 6.8569c-.1157.1138-.1807.2695-.1802.4316.001.1621.0674.3174.1846.4297l7 6.7241c.1162.1118.2661.1675.4155.1675.1577 0 .3149-.062.4326-.1846.2295-.2388.2222-.6187-.0171-.8481z"></path></svg></span></button></div><ul id="globalnav-list" class="globalnav-list"><li data-analytics-element-engagement="globalnav hover - apple" class=" globalnav-item globalnav-item-apple "><a 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class="globalnav-link-text">Vision</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - airpods" class=" globalnav-item globalnav-item-airpods globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ca/fr/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="true" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"><path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 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0-1.8457-.4805-1.8457-1.6875z"></path></svg></span><span class="globalnav-link-text">Divertissement</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/xf/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accessoires" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 69 44" width="69" xmlns="http://www.w3.org/2000/svg"><path d="m6.6233 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 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1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574zm8.2119-2.748c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0137-1.8399 2.3555-1.8399z"></path></svg></span><span class="globalnav-link-text">Accessoires</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://support.apple.com/fr-ca/?cid=gn-ols-home-hp-tab" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Assistance" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 62 44" width="62" xmlns="http://www.w3.org/2000/svg"><path d="m6.791 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1171 8.4551h-1.1074zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm8.3349-3.1113c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 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class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="https://support.apple.com/kb/index?page=search&locale=fr_CA" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="https://support.apple.com/kb/index" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Rechercher sur apple.com" aria-label="Rechercher sur apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" class="globalnav-searchfield-input" name="q"><input id="globalnav-searchfield-src" type="hidden" name="src" value><input type="hidden" name="type" value><input type="hidden" name="page" 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