Returvarer og tilbagebetalinger - Hjælp til at shoppe

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6.8569c-.1157.1138-.1807.2695-.1802.4316.001.1621.0674.3174.1846.4297l7 6.7241c.1162.1118.2661.1675.4155.1675.1577 0 .3149-.062.4326-.1846.2295-.2388.2222-.6187-.0171-.8481z"></path></svg></span> </button> </div> <ul id="globalnav-list" class="globalnav-list"> <li data-analytics-element-engagement="globalnav hover - apple" class="globalnav-item globalnav-item-apple"> <a href="https://www.apple.com/dk/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" data-autom="gn_apple"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li class="globalnav-item globalnav-menu" data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/dk/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 0-1.869-.867-1.869-2.361 0-1.5.674-2.361 1.869-2.361 1.196 0 1.87.861 1.87 2.361 0 1.494-.674 2.361-1.87 2.361zm0-5.631c-1.798 0-2.912 1.237-2.912 3.27 0 2.027 1.114 3.269 2.912 3.269 1.799 0 2.913-1.242 2.913-3.269 0-2.033-1.114-3.27-2.913-3.27zm-5.478-1.475v1.635h1.407v.843h-1.407v3.575c0 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data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 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class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 8.454h1.008v-6.316h-1.008zm-.199-8.237c0-.387.316-.704.703-.704s.703.317.703.704c0 .386-.316.703-.703.703s-.703-.317-.703-.703z"></path></svg></span><span class="globalnav-link-text">iPad</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 2.338v4.09h-1.007v-3.844c0-1.119-.504-1.676-1.459-1.676-1.131 0-1.752.715-1.752 1.781v3.739h-1.008zm-6.015 4.87h1.863c1.202 0 1.899-.645 1.899-1.764 0-1.16-.674-1.799-1.899-1.799h-1.863zm2.139-4.5c1.599 0 2.707 1.125 2.707 2.736 0 1.582-1.131 2.701-2.719 2.701h-2.127v3.018h-1.055v-8.455zm-6.114 8.454h1.008v-6.316h-1.008zm-.2-8.238c0-.386.317-.703.703-.703.387 0 .704.317.704.703 0 .387-.317.704-.704.704-.386 0-.703-.317-.703-.704z"></path></svg></span><span class="globalnav-link-text">iPhone</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - watch" class="globalnav-item globalnav-item-watch globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/watch/" data-globalnav-item-name="watch" data-topnav-flyout-trigger-compact="" data-analytics-title="watch" data-analytics-element-engagement="hover - watch" aria-label="Watch" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-watch" data-autom="gn_watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"> <path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 1.805-1.582zm-4.125.586c0-1.131.832-1.782 2.303-1.869l1.822-.112v-.574c0-.779-.486-1.207-1.43-1.207-.755 0-1.283.287-1.423.785h-1.02c.135-1.014 1.131-1.682 2.479-1.682 1.541 0 2.402.792 2.402 2.104v4.324h-.961v-.931h-.094c-.41.673-1.101 1.043-1.945 1.043-1.225 0-2.133-.727-2.133-1.881zm-7.684 1.769h-.996l-2.303-8.455h1.101l1.682 6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 1.096.885l.973.235c1.189.287 1.763.802 1.763 1.711 0 1.13-1.095 1.91-2.531 1.91-1.406 0-2.373-.674-2.484-1.723h1.037c.17.533.674.873 1.482.873.85 0 1.459-.404 1.459-.984 0-.434-.328-.727-1.002-.891l-1.084-.264c-1.183-.287-1.722-.796-1.722-1.71 0-1.049 1.013-1.84 2.355-1.84zm-6.665 5.631c-1.155 0-1.846-.885-1.846-2.362 0-1.471.697-2.361 1.846-2.361 1.142 0 1.857.914 1.857 2.361 0 1.459-.709 2.362-1.857 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<div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV og hjem" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg xmlns="http://www.w3.org/2000/svg" width="64" height="44" viewbox="0 0 64 44"> <path d="M4.0039,26V18.4941H1.2793v-.9492H7.7832v.9492H5.0586V26Zm7.7315,0L8.6182,17.5449H9.7256l2.4844,7.09h.0937l2.4844-7.09h1.1074L12.7783,26ZM20.08,22.8418c0-2.0332,1.1133-3.27,2.9121-3.27s2.9121,1.2363,2.9121,3.27c0,2.0273-1.1133,3.27-2.9121,3.27S20.08,24.8691,20.08,22.8418Zm4.7812,0c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691,2.3613c0,1.4941.6738,2.3613,1.8691,2.3613S24.8608,24.3359,24.8608,22.8418Zm2.458,3.8555h1.0665c.1113.5156.6738.85,1.582.85,1.1308,0,1.8047-.5567,1.8047-1.4883V24.8164h-.0938a2.1911,2.1911,0,0,1-1.98,1.09c-1.6348,0-2.6485-1.2656-2.6485-3.1582s1.0254-3.1757,2.6485-3.1757a2.2615,2.2615,0,0,1,2.0273,1.1132h.0937V19.6836h.961v6.4277c0,1.4121-1.09,2.3145-2.8125,2.3145C28.4438,28.4258,27.4712,27.74,27.3188,26.6973Zm4.4766-3.9493c0-1.3769-.709-2.2675-1.875-2.2675-1.1719,0-1.8281.8906-1.8281,2.2675s.6562,2.2676,1.8281,2.2676S31.7954,24.125,31.7954,22.748Zm6.0879-5.5722h1.0078V20.68h.0938A1.9661,1.9661,0,0,1,40.93,19.5723,2.084,2.084,0,0,1,43.11,21.91V26H42.1021V22.1562c0-1.1191-.504-1.6757-1.459-1.6757a1.63,1.63,0,0,0-1.752,1.7812V26H37.8833Zm7.978,9.1347c0,1.3008-.6093,1.8575-1.9336,1.8575H43.752v-.8614h.1523c.7148,0,.9492-.2812.9492-.9785V19.6836h1.0078ZM44.666,17.7617a.7032.7032,0,1,1,.7031.7031A.7052.7052,0,0,1,44.666,17.7617Zm8.1885,6.6035a2.5223,2.5223,0,0,1-2.66,1.7461c-1.7519,0-2.8476-1.2656-2.8476-3.2636,0-1.9864,1.1133-3.2754,2.8476-3.2754,1.7051,0,2.7422,1.2129,2.7422,3.1757v.3868h-4.541v.0468c.0527,1.2481.75,2.0391,1.8223,2.0391a1.6363,1.6363,0,0,0,1.6289-.8555ZM48.3955,22.32h3.48a1.7,1.7,0,0,0-1.6934-1.8574A1.7992,1.7992,0,0,0,48.3955,22.32Zm6.0029-2.6367h.961V20.68h.0937a1.7872,1.7872,0,0,1,1.7637-1.1074A1.8234,1.8234,0,0,1,58.9629,20.68h.0937A2.1147,2.1147,0,0,1,60.99,19.5723,1.8426,1.8426,0,0,1,63,21.6348V26H61.9922V21.8691c0-.9316-.4395-1.3886-1.33-1.3886a1.4209,1.4209,0,0,0-1.4648,1.459V26H58.19V21.7109a1.1969,1.1969,0,0,0-1.3184-1.23,1.5264,1.5264,0,0,0-1.4649,1.6054V26H54.3984Z"></path></svg></span><span class="globalnav-link-text">TV og hjem</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - entertainment" class="globalnav-item globalnav-item-entertainment globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/services/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Underholdning" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment" data-autom="gn_entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 82 44" width="82" xmlns="http://www.w3.org/2000/svg"> <path d="m1.0664 23.0938v-5.5488h1.0547v5.4785c0 1.3008.8438 2.2031 2.3086 2.2031s2.2969-.9023 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globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 46 44" width="46" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9746 25.9914v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm4.8662-8.2383c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1992 1.9219h1.0078v6.3164h-1.0078zm2.8682-2.5078h1.0078v8.8242h-1.0078zm3.9585 7.8164h-.0938v1.0078h-.9609v-8.8242h1.0078v3.5039h.0938c.3457-.6797 1.1133-1.1074 1.9805-1.1074 1.6055 0 2.6484 1.2832 2.6484 3.2695 0 1.9746-1.0488 3.2695-2.6484 3.2695-.879 0-1.629-.416-2.0274-1.1191zm-.0703-2.1504c0 1.459.7148 2.3613 1.8633 2.3613 1.1543 0 1.8398-.8848 1.8398-2.3613s-.6855-2.3613-1.8398-2.3613c-1.1485 0-1.8633.9023-1.8633 2.3613zm11.3994 1.5234c-.293 1.0781-1.2773 1.7461-2.6602 1.7461-1.752 0-2.8477-1.2656-2.8477-3.2637 0-1.9863 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1.9218-.8848 1.9218-2.4024zm2.4526-3.1582h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.9141h-1.0078v-6.3165z"></path></svg></span><span class="globalnav-link-text">Tilbehør</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/dk/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Support" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"> <path d="m42.1206 18.0337v1.635h1.406v.844h-1.406v3.574c0 .744.281 1.06.937 1.06.182 0 .282-.006.469-.023v.849c-.199.036-.392.059-.592.059-1.3 0-1.822-.48-1.822-1.687v-3.832h-1.019v-.844h1.019v-1.635zm-6.131 1.635h.961v.937h.093c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.008c-.082-.024-.445-.059-.644-.059-.961 0-1.659.644-1.659 1.535v3.914h-1.007zm-2.463 3.158c0-1.5-.674-2.361-1.869-2.361s-1.869.861-1.869 2.361c0 1.494.674 2.361 1.869 2.361s1.869-.867 1.869-2.361zm-4.781 0c0-2.033 1.113-3.27 2.912-3.27s2.912 1.237 2.912 3.27c0 2.027-1.113 3.27-2.912 3.27s-2.912-1.243-2.912-3.27zm-2.108 0c0-1.477-.692-2.361-1.846-2.361-1.143 0-1.863.908-1.863 2.361 0 1.447.72 2.361 1.857 2.361 1.16 0 1.852-.884 1.852-2.361zm1.043 0c0 1.975-1.049 3.27-2.655 3.27-.902 0-1.629-.393-1.974-1.061h-.094v3.059h-1.008v-8.426h.961v1.054h.094c.404-.726 1.16-1.166 2.021-1.166 1.612 0 2.655 1.284 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</li> </ul> </div> </div> </div> </li> <li class="globalnav-item globalnav-search" data-topnav-flyout-label="Søg apple.com" data-analytics-title="open - search field" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" class="globalnav-link globalnav-link-search" href="/dk/search" data-topnav-flyout-trigger-regular="" data-topnav-flyout-trigger-compact="" aria-label="Søg apple.com" data-analytics-title="open - search field"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 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id="globalnav-searchfield-src" type="hidden" name="src" value=""></input><input type="hidden" name="type" value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button class="globalnav-searchfield-reset" aria-label="Ryd søgning" tabindex="-1" type="button"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"></path></svg></span><span class="globalnav-image-compact"><svg height="16" viewbox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"> <path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 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class="globalnav-image-compact"><svg width="38" height="40" viewbox="0 0 38 40" xmlns="http://www.w3.org/2000/svg"> <path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"></path></svg></span> </button> </div> <div class="globalnav-searchresults-count" role="status" aria-live="polite" data-topnav-searchresults-label="total results"></div> </form> <div class="globalnav-searchresults"></div> </div> </div> </div> </li> <li class="globalnav-item globalnav-bag" id="globalnav-bag" data-analytics-region="bag"> <div class="globalnav-bag-wrapper"> <a role="button" id="globalnav-menubutton-link-bag" href="/dk/shop/bag" aria-label="Shoppingpose" data-globalnav-item-name="bag" data-topnav-flyout-trigger-regular="" data-topnav-flyout-trigger-compact="" data-analytics-title="open - bag" class="globalnav-link globalnav-link-bag" data-autom="gn_bag"><span class="globalnav-image-regular"><svg height="44" viewbox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m11.3535 16.0283h-1.0205a3.4229 3.4229 0 0 0 -3.333-2.9648 3.4229 3.4229 0 0 0 -3.333 2.9648h-1.02a2.1184 2.1184 0 0 0 -2.117 2.1162v7.7155a2.1186 2.1186 0 0 0 2.1162 2.1167h8.707a2.1186 2.1186 0 0 0 2.1168-2.1167v-7.7155a2.1184 2.1184 0 0 0 -2.1165-2.1162zm-4.3535-1.8652a2.3169 2.3169 0 0 1 2.2222 1.8652h-4.4444a2.3169 2.3169 0 0 1 2.2222-1.8652zm5.37 11.6969a1.0182 1.0182 0 0 1 -1.0166 1.0171h-8.7069a1.0182 1.0182 0 0 1 -1.0165-1.0171v-7.7155a1.0178 1.0178 0 0 1 1.0166-1.0166h8.707a1.0178 1.0178 0 0 1 1.0164 1.0166z"></path></svg></span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m13.4575 16.9268h-1.1353a3.8394 3.8394 0 0 0 -7.6444 0h-1.1353a2.6032 2.6032 0 0 0 -2.6 2.6v8.9232a2.6032 2.6032 0 0 0 2.6 2.6h9.915a2.6032 2.6032 0 0 0 2.6-2.6v-8.9231a2.6032 2.6032 0 0 0 -2.6-2.6001zm-4.9575-2.2768a2.658 2.658 0 0 1 2.6221 2.2764h-5.2442a2.658 2.658 0 0 1 2.6221-2.2764zm6.3574 13.8a1.4014 1.4014 0 0 1 -1.4 1.4h-9.9149a1.4014 1.4014 0 0 1 -1.4-1.4v-8.9231a1.4014 1.4014 0 0 1 1.4-1.4h9.915a1.4014 1.4014 0 0 1 1.4 1.4z"></path></svg></span></a><span class="globalnav-bag-badge" aria-hidden="true" data-analytics-title="open - bag"><span class="globalnav-bag-badge-separator"></span><span class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span> </div> <div id="globalnav-submenu-bag" class="globalnav-flyout globalnav-submenu" aria-labelledby="globalnav-menubutton-link-bag"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"></div> </div> </div> </li> </ul> <div class="globalnav-menutrigger"> <button id="globalnav-menutrigger-button" class="globalnav-menutrigger-button" 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id="as-localnav" class="as-localnav as-localnav-border as-localnav-scrim large-as-localnav-collapsible" role="navigation" data-sticky aria-label="Local" data-analytics-region="localnav"> <div class="as-localnav-wrapper"> <div class="as-localnav-background"></div> <div class="as-localnav-content"> <div class="as-localnav-title as-localnav-title-compact" data-autom="localnavHeader"> <a href="/dk/shop/help" data-feature-name="local nav" data-display-name="Hjælp til at shoppe" class="localnav-title">Hjælp til at shoppe</a> </div> <div class="as-localnav-menu"> <a href="#as-localnav-menustate" role="button" class="as-localnav-menucta-anchor as-localnav-menucta-anchor-open" id="as-localnav-menustate-open"> <span class="as-localnav-menucta-anchor-label">Lokal navigation – åbn menu</span> </a> <a href="#" role="button" class="as-localnav-menucta-anchor as-localnav-menucta-anchor-close" id="as-localnav-menustate-close"> <span class="as-localnav-menucta-anchor-label">Lokal navigation – luk menu</span> </a> <div class="as-localnav-menu-tray" aria-hidden="true"> <div class="as-localnav-browseall as-localnav-tray-content" id="as-localnav-tray-content" > <div class="as-localnav-browseall-listcontainer as-localnav-categorylist-container as-localnav-helpexplore" data-autom="categorylistcontainer"> <ul class="as-localnav-browseall-list as-localnav-categorylist as-localnav-display4rows" id="as-localnav-categorylist" role="list" style="--r-localnav-flyout-list-size: 13; --r-localnav-flyout-maxrows: 4;"> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 0;"> <a href=" /dk/shop/help/shipping_delivery " data-feature-name="local nav" data-display-name="Fragt og levering" class="as-localnav-browseall-link ">Fragt og levering</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 1;"> <a href=" /dk/shop/help/your_account " data-feature-name="local nav" data-display-name="Dit konto-" class="as-localnav-browseall-link ">Dit konto-</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 2;"> <a href=" /dk/shop/help/payments " data-feature-name="local nav" data-display-name="Betalinger og moms" class="as-localnav-browseall-link ">Betalinger og moms</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 3;"> <a href=" /dk/shop/help/returns_refund " data-feature-name="local nav" data-display-name="Returvarer og tilbagebetalinger" class="as-localnav-browseall-link current">Returvarer og tilbagebetalinger</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 4;"> <a href=" /dk/shop/help/viewing_changing_orders " data-feature-name="local nav" data-display-name="Administrer din ordre" class="as-localnav-browseall-link ">Administrer din ordre</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 5;"> <a href=" /dk/shop/help/iphone " data-feature-name="local nav" data-display-name="iPhone og support" class="as-localnav-browseall-link ">iPhone og support</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 6;"> <a href=" /dk/shop/help/shopping_experience " data-feature-name="local nav" data-display-name="Købsoplevelse" class="as-localnav-browseall-link ">Købsoplevelse</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 7;"> <a href=" /dk/shop/help/orderstatus " data-feature-name="local nav" data-display-name="Ordrestatus" class="as-localnav-browseall-link ">Ordrestatus</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 8;"> <a href=" /dk/shop/help/gifting " data-feature-name="local nav" data-display-name="Gaver" class="as-localnav-browseall-link ">Gaver</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 9;"> <a href=" /dk/shop/help/print_products " data-feature-name="local nav" data-display-name="Trykte produkter fra Apple" class="as-localnav-browseall-link ">Trykte produkter fra Apple</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 10;"> <a href=" /dk/shop/help/downloads " data-feature-name="local nav" data-display-name="Softwaredownloads" class="as-localnav-browseall-link ">Softwaredownloads</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 11;"> <a href=" /dk/shop/help/shopping " data-feature-name="local nav" data-display-name="Køb og hurtig betaling" class="as-localnav-browseall-link ">Køb og hurtig betaling</a> </li> <li class="as-localnav-browseall-listitem" role="listitem" style="--r-localnav-flyout-categorylist-item: 12;"> <a href=" /dk/shop/help/communication " data-feature-name="local nav" data-display-name="Vi sørger for at holde dig informeret" class="as-localnav-browseall-link ">Vi sørger for at holde dig informeret</a> </li> </ul> </div> </div> </div> <div class="as-localnav-actions"> <div class="as-localnav-action as-localnav-action-menucta" aria-hidden="true"> <label for="as-localnav-menustate" class="as-localnav-menucta as-localnav-browseall-menucta"> <span class="as-localnav-browseall-menu-title nowrap"> Se alle emner </span> <span class="as-localnav-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label class="as-localnav-curtain" id="as-localnav-curtain" for="as-localnav-menustate" data-original-aria-hidden aria-hidden="true"></label> <div role="main"> <div id="root"></div> <noscript> <div class="as-l-container"> <div class="rf-help-page" data-autom="help-page"> <div class="rf-helpdetails-header row"> <div class="rf-helpdetails-leftheader column large-9 small-12"> <div><h1 class="rf-helpdetails-headertitle">Returvarer og tilbagebetalinger</h1></div> </div> <div class="rf-helpdetails-rightheader column large-3 small-12"> <div class="rf-helpdetails-topicarea"> <p class="rf-helpdetails-topictitle">Vælg et emne:</p> <ul class="rf-helpdetails-topiclist"> <li class="rf-helpdetails-topiclistitem"> <a href="#howtoreturn" data-autom="helpTopic_0" class="rf-helpdetails-anchors">Hvordan kan jeg returnere min vare?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#processrefund" data-autom="helpTopic_1" class="rf-helpdetails-anchors">Hvor lang tid tager det at behandle min tilbagebetaling?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#defectiveitem" data-autom="helpTopic_2" class="rf-helpdetails-anchors">Hvad gør jeg, hvis jeg har modtaget en defekt vare?</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#noinvoice" data-autom="helpTopic_3" class="rf-helpdetails-anchors">Min faktura er ikke blevet afsendt med min ordre.</a> </li> </ul> </div> </div> </div> <div class="rf-helpdetails-categorysection"> <div class="rf-helpdetails-categorylist row" id="howtoreturn"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Hvordan kan jeg returnere min vare?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <h3 class="rf-helpdetails-categorysummarytitle">Standardreturpolitik</h3> <p class="rf-helpdetails-categorysummary"> Returnering af varer kan arrangeres via vores online <a href="https://secure.store.apple.com/dk/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Ordrestatus</a> website i et enkelt trin. </p> <p class="rf-helpdetails-categorysummary"> Returvarer er underlagt <a href="/dk/shop/browse/open/salespolicies" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: open/salespolicies" target="_blank">Apples politik for salg og returneringer</a>. Hvis du fortryder, kan du returnere din standardhardware til os inden for 14 kalenderdage fra leveringen. Returnering af software kan ske inden for samme tidsfrist, så længe softwaren ikke har været åbnet. Denne mulighed er i tillæg til dine rettigheder i henhold til forbrugerlovgivningen om returnering af defekte produkter. Klik <a href="https://www.apple.com/dk/legal/statutory-warranty" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: legal/statutory-warranty">her</a> for at få flere oplysninger, og se “Hvad gør jeg, hvis jeg har modtaget en defekt vare” herunder. </p> <p class="rf-helpdetails-categorysummary"> Hvis du ønsker at returnere din ordre eller bare visse varer i den, skal du bruge vores website til onlineselvbetjening eller <a href="https://www.apple.com/dk/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: contact">kontakte os</a>. Sørg for at opgive følgende oplysninger: </p> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Dit webordrenummer.</li> <li class="rf-helpdetails-categorylistitem">Den fulde adresse, hvor vi kan hente varerne.</li> <li class="rf-helpdetails-categorylistitem">Et kontakttelefonnummer</li> </ul> <p class="rf-helpdetails-categorysummary"> Ved modtagelsen af din mail vil vi give dig et RMA-nummer (Return Material Authorisation). Ved at angive dette nummer på pakken med de varer, du returnerer, hjælper du til at sikre, at dine returvarer behandles hurtigt. </p> <p class="rf-helpdetails-categorysummary"> Se <a href="/dk/shop/browse/open/salespolicies" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: open/salespolicies" target="_blank">afsnit 6 af vores vilkår og betingelser</a> for at få uddybende oplysninger om, hvilke varer der kan returneres. </p> <p class="rf-helpdetails-categorysummary"> Besøg vores <a href="/dk/shop/help/rma_stepbystep" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/rma_stepbystep">trinvise vejledning</a> for at se, hvordan en vare returneres. </p> <h4>Returnering af iPhone og iPad – annullering af trådløs tjeneste</h4> <p>Trådløse udbydere har forskellige afbestillingsregler. Returnering af din iPhone eller iPad annullerer eller nulstiller ikke automatisk din trådløse konto. Du er selv ansvarlig for din trådløse serviceaftale og for eventuelle gebyrer, der er knyttet til din trådløse konto. Kontakt din udbyder for at få flere oplysninger.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="processrefund"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Hvor lang tid tager det at behandle min tilbagebetaling?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="as-helpdetails-categorysummary">Når dine varer er tilbage på Apples lager, bliver din tilbagebetaling behandlet. Der kan gå 5-7 dage, inden tilbagebetalingen er på din konto. Ved kontant betaling såsom check og bankoverførsel skal vi bruge dine bankoplysninger (IBAN/SWIFT) for at kunne fortsætte med tilbagebetaling til din konto.</p> <p>Produkter, der blev købt i Apple Online Store med et Apple Gift Card, bliver refunderet til dig i form af et Apple Gift Card via mail. Hvis du hellere vil have, at vi sender dig et Apple Gift Card, skal du bede om det hos den repræsentant, der hjælper dig.</p> <p>Hvis du har betalt for dit køb med et beløb fra din Apple-konto, og du har krav på tilbagebetaling i forbindelse med returnering eller annullering, refunderer vi beløbet til din Apple-konto. Hvis saldoen på din Apple-konto har nået eller er tæt på at nå beløbsgrænsen, vil beløbet dog blive tilbagebetalt på et Apple Gift Card, som du får i en mail.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="defectiveitem"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Hvad gør jeg, hvis jeg har modtaget en defekt vare?</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="as-helpdetails-categorysummary">Hvis du har problemer med dit nye Apple-produkt eller tror, det er defekt, skal du ringe til <a href="https://www.apple.com/dk/support/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: support/contact">AppleCare</a> med det samme for at rapportere det defekte produkt. Hvis du har problemer med hardware af et andet mærke end Apple eller tror, det er defekt, skal du ringe til <a href="https://www.apple.com/dk/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: contact">Apple Store-kundeservice</a> med det samme for at rapportere det defekte produkt.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row rf-helpdetails-categorylastlist" id="noinvoice"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Min faktura er ikke blevet afsendt med min ordre.</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="as-helpdetails-categorysummary">Inden for 2-3 dage, efter at din ordre er blevet afsendt, bør du modtage en officiel faktura fra Apple pr. mail.</p> <p class="as-helpdetails-categorysummary">Hvis du ikke modtager denne faktura, eller hvis du har brug for en ekstra kopi til dit regnskab, kan du udskrive din faktura på vores <a href="https://secure.store.apple.com/dk/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Selvbetjenings</a> website.</p> <p class="as-helpdetails-categorysummary">Hvis du har yderligere spørgsmål om moms, skal du <a href="/dk/shop/help/payments" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: help/payments">klikke her</a>.</p></div> </div> </div> </div> </div> </div> </noscript> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Bundtekst</h2> <h3 class="visuallyhidden">fodnoter</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="pricing"><ul><li>Priser er inklusive moms (25 %), men eksklusive leveringsomkostninger (medmindre andet er anført). Af ordreformularen fremgår den moms, der skal betales for de produkter, du vælger.</li></ul></div> <div class="footnotes" role="list" aria-label="fodnoter"> </div> </div> <nav class="as-globalfooter-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/dk/" data-feature-name="Breadcrumb" data-display-name="Apple" class="home as-globalfooter-breadcrumbs-home" data-autom="footer"> <span class="as-globalfooter-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="as-globalfooter-breadcrumbs-home-label">Apple</span> </a> <div class="as-globalfooter-breadcrumbs-path"> <ol class="as-globalfooter-breadcrumbs-list" typeof="BreadcrumbList"> <li class="as-globalfooter-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <a href="/dk/shop/help" data-feature-name="Breadcrumb" data-display-name="Hjælp" class="as-globalfooter-breadcrumbs-link" data-autom="footer">Hjælp</a> </li> <li class="as-globalfooter-breadcrumbs-item" 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class="as-globalfooter-directory-column-section-item" role="listitem"> <a href="https://www.apple.com/dk/business/" data-slot-name="section4" data-feature-name="Footer Navigation" data-display-name="Apple og erhvervslivet" class="as-globalfooter-directory-column-section-link" data-autom="Apple og erhvervslivet-footer-link"> Apple og erhvervslivet </a> </li> <li class="as-globalfooter-directory-column-section-item" role="listitem"> <a href="https://www.apple.com/dk/retail/business/" data-slot-name="section4" data-feature-name="Footer Navigation" data-display-name="Køb til din virksomhed" class="as-globalfooter-directory-column-section-link" data-autom="Køb til din virksomhed-footer-link"> Køb til din virksomhed </a> </li> </ul> </div> <div class="as-globalfooter-directory-column-section"> <h3 class="as-globalfooter-directory-column-section-title"> <span class="as-globalfooter-directory-column-section-title-text">Til uddannelsen</span> <button 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Alle rettigheder forbeholdes. </div> <ul class="as-globalfooter-mini-legal-links"> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/dk/privacy/privacy-policy" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Anonymitetspolitik" class="as-globalfooter-mini-legal-link" data-autom="footer">Anonymitetspolitik</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/dk/privacy/use-of-cookies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Brug af cookies" class="as-globalfooter-mini-legal-link" data-autom="footer">Brug af cookies</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/dk/legal/terms/site.html" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Betingelser for brug" class="as-globalfooter-mini-legal-link" data-autom="footer">Betingelser for brug</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/dk/shop/open/salespolicies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Salg og refundering" class="as-globalfooter-mini-legal-link" target="new" data-autom="footer">Salg og refundering</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/dk/legal" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Juridisk tekst" class="as-globalfooter-mini-legal-link" data-autom="footer">Juridisk tekst</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/dk/shop/browse/sitemap" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sitemap" class="as-globalfooter-mini-legal-link" data-autom="footer">Oversigt</a> </li> </ul> </div> </section> </div> </footer> </div> <script> window.pageLevelData = window.pageLevelData || {}; window.pageLevelData.helpData = {"sectionTitle":"Vælg et emne:","tiles":{"topics":{"items":[{"index":0,"value":{"link":null,"header":"Hvordan kan jeg returnere min vare?","description":"\n\n\n\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Standardreturpolitik</h3> \n<p class=\"rf-helpdetails-categorysummary\">\nReturnering af varer kan arrangeres via vores online <a href=\"https://secure.store.apple.com/dk/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Ordrestatus</a> website i et enkelt trin.\n</p>\n<p class=\"rf-helpdetails-categorysummary\">\nReturvarer er underlagt <a href=\"/dk/shop/browse/open/salespolicies\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: open/salespolicies\" target=\"_blank\">Apples politik for salg og returneringer</a>. Hvis du fortryder, kan du returnere din standardhardware til os inden for 14 kalenderdage fra leveringen. Returnering af software kan ske inden for samme tidsfrist, så længe softwaren ikke har været åbnet. Denne mulighed er i tillæg til dine rettigheder i henhold til forbrugerlovgivningen om returnering af defekte produkter. Klik <a href=\"https://www.apple.com/dk/legal/statutory-warranty\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: legal/statutory-warranty\">her</a> for at få flere oplysninger, og se “Hvad gør jeg, hvis jeg har modtaget en defekt vare” herunder.\n</p>\n\n<p class=\"rf-helpdetails-categorysummary\">\nHvis du ønsker at returnere din ordre eller bare visse varer i den, skal du bruge vores website til onlineselvbetjening eller <a href=\"https://www.apple.com/dk/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: contact\">kontakte os</a>. Sørg for at opgive følgende oplysninger:\n</p>\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n<li class=\"rf-helpdetails-categorylistitem\">Dit webordrenummer.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Den fulde adresse, hvor vi kan hente varerne.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Et kontakttelefonnummer</li>\n</ul>\n<p class=\"rf-helpdetails-categorysummary\">\nVed modtagelsen af din mail vil vi give dig et RMA-nummer (Return Material Authorisation). Ved at angive dette nummer på pakken med de varer, du returnerer, hjælper du til at sikre, at dine returvarer behandles hurtigt.\n</p>\n<p class=\"rf-helpdetails-categorysummary\">\nSe <a href=\"/dk/shop/browse/open/salespolicies\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: open/salespolicies\" target=\"_blank\">afsnit 6 af vores vilkår og betingelser</a> for at få uddybende oplysninger om, hvilke varer der kan returneres.\n</p>\n<p class=\"rf-helpdetails-categorysummary\">\nBesøg vores <a href=\"/dk/shop/help/rma_stepbystep\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/rma_stepbystep\">trinvise vejledning</a> for at se, hvordan en vare returneres.\n</p>\n\n\n\n<h4>Returnering af iPhone og iPad – annullering af trådløs tjeneste</h4>\n\t\n\t<p>Trådløse udbydere har forskellige afbestillingsregler. Returnering af din iPhone eller iPad annullerer eller nulstiller ikke automatisk din trådløse konto. Du er selv ansvarlig for din trådløse serviceaftale og for eventuelle gebyrer, der er knyttet til din trådløse konto. Kontakt din udbyder for at få flere oplysninger.</p>","id":"howtoreturn"},"first":true,"position":1,"last":false,"even":true},{"index":1,"value":{"link":null,"header":"Hvor lang tid tager det at behandle min tilbagebetaling?","description":"<p class=\"as-helpdetails-categorysummary\">Når dine varer er tilbage på Apples lager, bliver din tilbagebetaling behandlet. Der kan gå 5-7 dage, inden tilbagebetalingen er på din konto. Ved kontant betaling såsom check og bankoverførsel skal vi bruge dine bankoplysninger (IBAN/SWIFT) for at kunne fortsætte med tilbagebetaling til din konto.</p>\n<p>Produkter, der blev købt i Apple Online Store med et Apple Gift Card, bliver refunderet til dig i form af et Apple Gift Card via mail. Hvis du hellere vil have, at vi sender dig et Apple Gift Card, skal du bede om det hos den repræsentant, der hjælper dig.</p>\n\n<p>Hvis du har betalt for dit køb med et beløb fra din Apple-konto, og du har krav på tilbagebetaling i forbindelse med returnering eller annullering, refunderer vi beløbet til din Apple-konto. Hvis saldoen på din Apple-konto har nået eller er tæt på at nå beløbsgrænsen, vil beløbet dog blive tilbagebetalt på et Apple Gift Card, som du får i en mail.</p>","id":"processrefund"},"first":false,"position":2,"last":false,"even":false},{"index":2,"value":{"link":null,"header":"Hvad gør jeg, hvis jeg har modtaget en defekt vare?","description":"<p class=\"as-helpdetails-categorysummary\">Hvis du har problemer med dit nye Apple-produkt eller tror, det er defekt, skal du ringe til <a href=\"https://www.apple.com/dk/support/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: support/contact\">AppleCare</a> med det samme for at rapportere det defekte produkt. Hvis du har problemer med hardware af et andet mærke end Apple eller tror, det er defekt, skal du ringe til <a href=\"https://www.apple.com/dk/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: contact\">Apple Store-kundeservice</a> med det samme for at rapportere det defekte produkt.</p>","id":"defectiveitem"},"first":false,"position":3,"last":false,"even":true},{"index":3,"value":{"link":null,"header":"Min faktura er ikke blevet afsendt med min ordre.","description":"<p class=\"as-helpdetails-categorysummary\">Inden for 2-3 dage, efter at din ordre er blevet afsendt, bør du modtage en officiel faktura fra Apple pr. mail.</p>\n<p class=\"as-helpdetails-categorysummary\">Hvis du ikke modtager denne faktura, eller hvis du har brug for en ekstra kopi til dit regnskab, kan du udskrive din faktura på vores <a href=\"https://secure.store.apple.com/dk/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Selvbetjenings</a> website.</p>\n<p class=\"as-helpdetails-categorysummary\">Hvis du har yderligere spørgsmål om moms, skal du <a href=\"/dk/shop/help/payments\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: help/payments\">klikke her</a>.</p>","id":"noinvoice"},"first":false,"position":4,"last":true,"even":false}],"size":4}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"<div><h1 class=\"rf-helpdetails-headertitle\">Returvarer og tilbagebetalinger</h1></div>"}; window.pageLevelData.eolOverlay = "<div class=\"redirect-notification\">\n <h2 class=\"redirect-notification-header\"><span>Søger du efter noget?</span></h2>\n <div class=\"redirect-notification-body\"><span><p>Det tænkte vi nok. Desværre findes den side, du søger, ikke længere på apple.com. </p><p>Men vi har nogle lignende oplysninger, vi kan give dig.</p></span></div>\n <button type=\"button\" class=\"redirect-notification-button button rect cancel\">\n <span><span>OK</span></span>\n </button>\n</div>"; </script> <div id="help-info-overlay" hidden> <h2 class="rf-help-overlaytitle" id="helpOverlayTitle">VILKÅR OG BETINGELSER FOR SALG OG RETURNERING ("VILKÅR")</h2> <div class="as-shopagreement-item"> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem"><a href="#topic-1">VILKÅR OG BETINGELSER FOR SALG OG RETURNERING ("VILKÅR")</a></li> <li class="as-shopagreement-listitem"><a href="#topic-2">Standardreturpolitik</a></li> <li class="as-shopagreement-listitem"><a href="#topic-3">Trådløse tjenester</a></li> <li class="as-shopagreement-listitem"><a href="#topic-4">Priser og prisreduktioner/-korrektioner</a></li> <li class="as-shopagreement-listitem"><a href="#topic-5">Ordre, ordrebekræftelse og ordreaccept</a></li> <li class="as-shopagreement-listitem"><a href="#topic-6">Fragt og levering</a></li> <li class="as-shopagreement-listitem"><a href="#topic-7">Apples 1-års begrænsede producentgaranti</a></li> <li class="as-shopagreement-listitem"><a href="#topic-8">Rettigheder ifølge forbrugerlovgivningen</a></li> <li class="as-shopagreement-listitem"><a href="#topic-9">Apple Store-kundeservice</a></li> <li class="as-shopagreement-listitem"><a href="#topic-10">Eksport</a></li> <li class="as-shopagreement-listitem"><a href="#topic-11">Produkttilgængelighed og -begrænsninger</a></li> <li class="as-shopagreement-listitem"><a href="#topic-12">Betalinger</a></li> <li class="as-shopagreement-listitem"><a href="#topic-13">Skabelon til ophævelsesformular til returnering af produkter eller annullering af servicekontrakter</a></li> <li class="as-shopagreement-listitem"><a href="#topic-14">Alternativ konfliktløsning</a></li> </ul> </div> <div class="as-shopagreement-item" id="topic-1"> <h3 class="as-help-helpoverlaysubtitle"> VILKÅR OG BETINGELSER FOR SALG OG RETURNERING ("VILKÅR") </h3> <p class="as-help-helpoverlaysummary"> Tak, fordi du handlede hos Apple Online Store. Vi ønsker at sikre, at du har en tilfredsstillende oplevelse, når du undersøger, vurderer og køber vores produkter i Apple Online Store på <a href="https://www.apple.com/dk/" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/dk</a>, på mobilappen til Apple Store eller over telefonen med Apple Contact Center. Apple Online Store, mobilappen til Apple Store og Apple Contact Center drives af Apple Distribution International Ltd., som er et selskab registreret i Irland med hovedkontor på adressen Hollyhill Industrial Estate, Hollyhill, Cork, Irland og med virksomhedsnummeret 470672 hos Companies Registration Office of Ireland. For at gøre det visuelt nemmere for begge parter omtaler vi nu Apple Online Store, mobilappen til Apple Store og Apple Contact Center som "Apple Store" og Apple Distribution International Ltd. som "Apple", "vi" eller "os". Du kan kontakte Apple pr. post på den registrerede adresse ovenfor, gratis via telefonnummeret 80 24 08 35 fra man-fre kl. 09.00-19.00, eller via e-mail på <a href="mailto:contactus.dk@euro.apple.com">contactus.dk@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Som ved alle andre indkøbsoplevelser er der vilkår og betingelser, som gælder for transaktioner i Apple Store. Hvis du køber et produkt via Apple Store, gælder disse vilkår for salgskontrakten mellem dig og Apple sammen med vores <a href="https://apple.com/dk/privacy" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/dk/privacy">Anonymitetspolitik</a> og <a href="https://apple.com/dk/legal/terms/site.html" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/dk/legal/terms/site.html">Betingelser for brug</a>. Du skal være mindst 18 år gammel for at afgive ordrer i Apple Store. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-2"> <h3 class="as-help-helpoverlaysubtitle"> Standardreturpolitik </h3> <p class="as-help-helpoverlaysummary"> Du har ret til at annullere din ordre, returnere et produkt eller annullere en servicekontrakt uanset årsag, inden for lovens rammer. For at returnere et produkt, der er købt i Apple Store, eller annullere en servicekontrakt skal du informere os om din hensigt om at returnere eller annullere senest 14 dage efter datoen, hvor du, eller den person du angiver, kom i fysisk besiddelse af produktet/produkterne eller fra datoen for indgåelsen af servicekontrakten. Hvis du bestilte flere produkter i samme ordre, skal du informere os om din hensigt om at returnere senest 14 dage efter datoen, hvor du, eller den person du angiver, kom i fysisk besiddelse af det sidste produkt i ordren. Muligheden for at udnytte denne ret er betinget af, at du giver os klar besked om, at du har til hensigt at returnere et produkt eller annullere en ordre eller en servicekontrakt. Du kan informere os ved enten at udfylde og sende standardformularen nederst i denne politik eller den elektroniske formular, som du finder online på <a href="/dk/shop/browse/account/home" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/dk/shop/account/home</a>, ved at ringe til vores gratisnummer på 80 24 08 35 eller sende en mail til <a href="mailto:contactus.dk@euro.apple.com">contactus.dk@euro.apple.com</a>. </p> <p class="as-help-helpoverlaysummary"> Når du har informeret os om din hensigt om at returnere et produkt, skal du blot sende produktet retur til os sammen med den originale kvittering og emballage samt medfølgende tilbehør. Efter du har informeret os om din hensigt om at returnere et produkt eller annullere en servicekontrakt, har du yderligere 14 dage til at returnere dine produkter eller arrangere, at de bliver afhentet. Når vi afhenter produktet, eller – såfremt du afleverer produktet til en fragtmand – når vi modtager produktet eller dokumentation for, at det er blevet afsendt, tilbagefører vi beløbet med udgangspunkt i den oprindelige betalingsform inden for 14 dage. </p> <p class="as-help-helpoverlaysummary"> Bemærk, at du ikke kan returnere følgende, medmindre der forefindes fejl, eller produktet ikke lever op til standarden: </p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem">Elektroniske softwareoverførsler, når overførslen er påbegyndt med dit forudgående udtrykkelige samtykke til og anerkendelse af, at du mister din ret til ophævelse af købet.</li> <li class="as-help-helpoverlaylistitem">Abonnementer på Software Up-to-Date-programmet, iTunes-gavekort, Apple Store-gavekort og andre Apple Developer-produkter.</li> <li class="as-help-helpoverlaylistitem">Tjenesteydelser, som f.eks. gaveindpakning, efter at tjenesteydelserne er blevet udført til fulde, hvis udførelsen er påbegyndt med dit forudgående udtrykkelige samtykke til og anerkendelse af, at du mister din ret til ophævelse af købet, når tjenesteydelserne er udført til fulde. Hvis tjenesteydelserne ikke er blevet udført til fulde, og du har anmodet om, at udførelsen skal påbegyndes inden for 14 dage efter datoen for indgåelsen af servicekontrakten, vil du blive opkrævet et beløb proportionalt med de tjenesteydelser, der er leveret frem til det tidspunkt, hvor du har informeret os om din hensigt om at annullere servicekontrakten.</li> <li class="as-help-helpoverlaylistitem">Forseglet computersoftware, hvor forseglingen er brudt efter levering.</li> </ul> <p class="as-help-helpoverlaysummary"> Hvis produktet er beskadiget, justerer vi muligvis dit tilbagebetalingsbeløb i forhold til produktets formindskede værdi. </p> <p class="as-help-helpoverlaysummary"> Vi refunderer alle udgifter, som du har betalt, der er tilknyttet produktet eller tjenesteydelsen, med undtagelse af udgifter til ekspreslevering (når du ikke har valgt standardlevering). </p> <p class="as-help-helpoverlaysummary"> Du finder alle oplysninger om, hvordan du returnerer et produkt, der er købt i Apple Store, under afsnittet Returvarer og tilbagebetalinger på Hjælp-siden <a href="/dk/shop/help/returns_refund" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/returns_refund">http://www.apple.com/dk/shop/help/returns_refund</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-3"> <h3 class="as-help-helpoverlaysubtitle"> Trådløse tjenester </h3> <p class="as-help-helpoverlaysummary"> Nogle Apple-produkter anvender trådløse tjenester, som kan medføre ekstra udgifter og er dækket af vilkårene i en separat aftale mellem dig og din udvalgte udbyder af trådløse tjenester. Kontakt din udbyder for at få flere oplysninger. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-4"> <h3 class="as-help-helpoverlaysubtitle"> Priser og prisreduktioner/-korrektioner </h3> <p class="as-help-helpoverlaysummary"> Apple forbeholder sig til enhver tid retten til at ændre priser for produkter, som vises i Apple Store, og til at korrigere prisfejl, som kan være opstået utilsigtet. Eventuelle prisændringer vil ikke påvirke en ordre, som allerede er blevet accepteret af Apple. I tilfælde af en prisfejl giver vi dig besked om fejlen og giver dig mulighed for enten at gennemføre transaktionen til den korrekte pris eller annullere din ordre uden omkostninger for dig. Yderligere oplysninger om priser og skatter kan findes i sektionen om betaling og moms på Hjælp-siden <a href="/dk/shop/help/payments" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/dk/shop/help/payments</a>. </p> <p class="as-help-helpoverlaysummary"> Udover din ret til at annullere din ordre, returnere et produkt eller annullere en servicekontrakt uanset årsag, som forklaret ovenfor, kan du kontakte Apple Store gratis på 80 24 08 35 for at bede om en tilbagebetaling eller kredit på forskellen mellem prisen, du blev opkrævet, og den aktuelle salgspris, hvis Apple skulle reducere prisen på produkter fra Apple inden for 14 kalenderdage efter, at du har modtaget dit produkt. For at modtage tilbagebetaling eller kredit skal du kontakte Apple inden for 14 dage efter prisændringen. Bemærk, at dette ikke omfatter tidsbegrænsede prisreduktioner, som f.eks. de reduktioner, der forekommer under særlige salgskampagner. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-5"> <h3 class="as-help-helpoverlaysubtitle"> Ordre, ordrebekræftelse og ordreaccept </h3> <p class="as-help-helpoverlaysummary"> For at afgive en ordre på produkter eller tjenesteydelser hos Apple Store kan du besøge butikkens websted på <a href="https://www.apple.com/dk/" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: ">http://www.apple.com/dk</a> eller mobilappen til Apple Store og derefter blot tilføje de produkter, du ønsker, til din Shoppingpose, betale (vha. den valgte betalingsmetode) med dit Apple-id eller som gæstekunde og få dine enheder leveret til dig eller den person, du har angivet. Alternativt kan du ringe til Apple Stores gratisnummer på 80 24 08 35 man-fre kl. 09.00-19.00, hvor en Apple-ekspert kan hjælpe dig igennem hele ordreprocessen fra produktvalg til betalingsmetode. Uanset hvordan du vælger at bestille, vil du få mulighed for at gennemse din ordre, før du sender den. Når du har afgivet din ordre, giver vi dig et webordrenummer. </p> <p class="as-help-helpoverlaysummary"> Inden for få minutter efter at vi har modtaget ordren, sender vi dig en e-mail med en ordrebekræftelse. Som med webordrenummeret tilkendegiver e-mailen med ordrebekræftelsen ikke, at vi har godkendt din ordre. Vi bekræfter blot, at vi har modtaget din ordre. Når vi har behandlet din ordre og forberedt den til afsendelse, sender vi dig en e-mail, som angiver, at vi har godkendt din ordre, som vil inkludere afsendelsesoplysningerne ("e-mail om ordreafsendelse"). Beslutningen om at acceptere din ordre sker efter vores eget skøn. Da vi gerne vil sikre, at dit produkt er tilgængeligt, godkender vi ikke en ordre, før vi har forberedt dit produkt til afsendelse. I de fleste tilfælde vil dette ske inden for fireogtyve timer for enheder, som er på lager. Ved enheder, som ikke er på lager, vil du modtage en e-mail med ordreaccept, når enheden bliver tilgængelig og er blevet forberedt til afsendelse, hvilket aldrig vil ske senere end inden for den tidsramme for afsendelse, som du fik vist ved betaling. Når vi har sendt, og du har modtaget e-mailen om ordregodkendelse, vil Apple have udformet en kontrakt med dig (vi inkluderer de vigtigste vilkår fra denne kontrakt i denne e-mail om godkendelse). Det eneste, der mangler på dette tidspunkt, er, at vi leverer produktet/produkterne til dig, hvilket vi gør med det samme, så du hurtigt kan få glæde af de(n) fantastiske enhed(er), du har købt hos Apple Store. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-6"> <h3 class="as-help-helpoverlaysubtitle"> Fragt og levering </h3> <p class="as-help-helpoverlaysummary"> Apple Store tilbyder muligheder for standard- og ekspreslevering. Standardleveringen er gratis for alle ordrer, som overstiger et vist beløb. Der vil blive pålagt et forsendelsesgebyr på ordrer, som ikke når dette beløb, eller på ekspreslevering. Besøg <a href="/dk/shop/help/shipping_delivery" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/dk/shop/help/shipping_delivery</a> for at finde de aktuelle priser og udgifter for forsendelse. Din ordre vil blive afsendt, når alle produkterne i din ordre er tilgængelige til en samlet levering. Ordrer vil ikke blive accepteret, og produkter vil ikke blive leveret, til adresser uden for Danmark. </p> <p class="as-help-helpoverlaysummary"> Gennemse sektionen om fragt og levering under Hjælp-siden på <a href="/dk/shop/help/shipping_delivery" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery">http://www.apple.com/dk/shop/help/shipping_delivery</a> for at få mere at vide om, hvordan og hvornår du modtager de produkter, du har købt i Apple Store. Bemærk, at den faktiske levering af din ordre kan blive påvirket af mange hændelser, som er uden for Apples kontrol, når den har forladt vores faciliteter. Vi vil dog give dig besked om eventuelle betydelige forsinkelser og samarbejde med dig for at sikre problemfri levering. </p> <p class="as-help-helpoverlaysummary"> Når Apple har taget sig af afsendelsen af de produkter, du har købt i Apple Store, overgår risikoen for tab eller beskadigelse af produktet/produkterne til dig, når du eller den person, du har angivet, kommer i fysisk besiddelse af produktet/produkterne. Ejendomsretten til produktet/produkterne overgår til dig, når produktet/produkterne er blevet afhentet af fragtmanden fra vores lager. Du modtager da du en mail om afsendelse af ordren. Hvis der er problemer i forbindelse med leveringen, bedes du kontakte Apple for at få det løst.  </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-7"> <h3 class="as-help-helpoverlaysubtitle"> Apples 1-års begrænsede producentgaranti </h3> <p class="as-help-helpoverlaysummary"> <strong>Apple giver en 1-års begrænset producentgaranti på materiale- og produktionsfejl for alle nye produkter fra Apple. Garantiens gældende vilkår og betingelser kan ses på <a href="https://www.apple.com/dk/legal/warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty">http://www.apple.com/dk/legal/warranty/</a> og kan også findes i din pakke med hardware fra Apple. Apples 1-års begrænsede garanti gælder ikke for produkter fra andre producenter end Apple, selvom de er pakket eller sælges sammen med Apple-produkter. Produkter fra andre producenter end Apple kan være omfattet af producentens garanti – se kassen/æsken med produktet og den medfølgende dokumentation.</strong> </p> <p class="as-help-helpoverlaysummary"> Den 1-års begrænsede garanti, som den skal fortolkes i henhold til dansk ret, forbedrer din retsstilling i forhold til efter loven på følgende punkter i løbet af den 1-årige periode, hvor den er gældende: </p> <p class="as-help-helpoverlaysummary"> 1) det er ikke nødvendigt, at du beviser, at den påberåbte mangel eksisterede på leveringstidspunktet, medmindre dette ville være uforeneligt med manglens karakter. Efter købelovens regler overgår denne bevisbyrde til dig 6 måneder efter produktets levering; </p> <p class="as-help-helpoverlaysummary"> 2) du kan gøre brug af beføjelserne i henhold til den 1-års begrænsede garanti, der er gældende for Apple-produkter, gennem lokale Apple-salgssteder i det meste af verden, uanset om salgsstederne ejes og drives af det firma, som solgte Apple-produktet til dig. Herved frigøres du fra lovens krav om, at produktet skal returneres til sælger i det land, hvor du købte det; </p> <p class="as-help-helpoverlaysummary"> 3) i tilfælde af fejl eller sammenbrud ved et Apple-produkt kan man rette krav mod Apple, selv hvis produktet er købt gennem tredjemand eller en privat person. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-8"> <h3 class="as-help-helpoverlaysubtitle"> Rettigheder ifølge forbrugerlovgivningen </h3> <p class="as-help-helpoverlaysummary"> <strong>Apples 1-års begrænsede garanti eller, hvis produkterne ikke er fra Apple, produktets producentgaranti (som det er relevant) er adskilt fra og i tillæg til de forbrugerrettigheder, der bestemmes af den danske forbrugerlovgivning. Klik <a href="https://www.apple.com/dk/legal/statutory-warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/statutory-warranty">her</a> for at få flere oplysninger.</strong> </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-9"> <h3 class="as-help-helpoverlaysubtitle"> Apple Store-kundeservice </h3> <p class="as-help-helpoverlaysummary"> Hvis du oplever et problem med din ordre eller ønsker at kontrollere status for din ordre, kan du se <a href="/dk/shop/browse/account/home" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: account/home">http://www.apple.com/dk/shop/account/home</a> eller kontakte Apple Store-kundeservice gratis på 80 24 08 35 fra man-fre kl. 09.00-19.00. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-10"> <h3 class="as-help-helpoverlaysubtitle"> Eksport </h3> <p class="as-help-helpoverlaysummary"> Denne kontrakt er underlagt den gældende lovgivning for eksportkontrol. Du må ikke eksportere et produkt, der er købt i Apple Store, til et andet land eller område, hvis dette er forbudt ifølge lovgivningen for eksportkontrol. Hvis du har planer om at eksportere et Apple-produkt til et andet land eller område, skal du indhente eventuelle eksportlicenser (eller andre statslige godkendelser), som lovgivningen kræver, før du gør det. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-11"> <h3 class="as-help-helpoverlaysubtitle"> Produkttilgængelighed og -begrænsninger </h3> <p class="as-help-helpoverlaysummary"> På grund af popularitet og/eller forsyningsbegrænsninger for nogle af vores produkter kan Apple have et begrænset antal produkter tilgængelige til salg. Du kan være sikker på, at vi fremstiller dem så hurtigt, vi kan. Apple forbeholder sig retten til at ændre det omfang, der kan købes, på et hvilket som helst tidspunkt – selv efter du afgiver en ordre, hvis Apple endnu ikke har godkendt din ordre. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-12"> <h3 class="as-help-helpoverlaysubtitle"> Betalinger </h3> <p class="as-help-helpoverlaysummary"> Hvis du betaler med kreditkort, når du afgiver din ordre, kan vi tilbageholde op til det samlede beløb for ordren på dit kreditkort. Hvis vi ikke modtager godkendelse fra din kreditkortudsteder, giver vi dig besked, så du kan oplyse os om en anden betalingsmetode. Beløbet vil blive trukket på dit kreditkort, når vi har godkendt din ordre. </p> <p class="as-help-helpoverlaysummary"> Vi forbeholder os retten til at bekræfte identiteten på indehaveren af kreditkortet. For at sikre, at dit kredit- eller debetkort ikke bliver brugt uden dit samtykke, sammenholder vi navn, adresse og andre personlige oplysninger, du har givet os under ordreafgivelsen, med oplysninger fra kortudstederen og -formidleren. Ved at acceptere disse vilkår og betingelser giver du lov til, at sådanne kontroller foretages. </p> <p class="as-help-helpoverlaysummary"> Yderligere oplysninger om betaling kan findes i sektionen Betalinger og moms på Hjælp-siden <a href="/dk/shop/help/payments" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/payments">http://www.apple.com/dk/shop/help/payments</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-13"> <h3 class="as-help-helpoverlaysubtitle">Skabelon til ophævelsesformular til returnering af produkter eller annullering af servicekontrakter</h3> <p class="as-help-helpoverlaysummary">(udfyld og returner kun denne formular, hvis du ønsker at ophæve kontrakten)</p> <ul class="as-help-helpoverlaylist"> <li class="as-help-helpoverlaylistitem"> Til:<br /> <strong>Apple Distribution International Ltd.<br /> Hollyhill Industrial Estate<br /> Hollyhill<br /> Cork<br /> Irland<br /> E-mailadresse: <a href="mailto:contactus.dk@euro.apple.com">contactus.dk@euro.apple.com</a></strong> </li> <li class="as-help-helpoverlaylistitem">Jeg/vi [*] meddeler hermed, at jeg/vi [*] ophæver min/vores [*] salgskontrakt for følgende varer [*]/ydelsen af følgende tjeneste [*],</li> <li class="as-help-helpoverlaylistitem">Bestilt den [*]/modtaget den [*],</li> <li class="as-help-helpoverlaylistitem">Navn på forbruger(e),</li> <li class="as-help-helpoverlaylistitem">Adresse på forbruger(e),</li> <li class="as-help-helpoverlaylistitem">Underskrift fra forbruger(e) (kun hvis denne formular sendes i papirformat),</li> <li class="as-help-helpoverlaylistitem">Dato</li> </ul> <p class="as-help-helpoverlaysummary">[*] Slet efter behov.</p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> <div class="as-shopagreement-item" id="topic-14"> <h3 class="as-help-helpoverlaysubtitle"> Alternativ konfliktløsning </h3> <p class="as-help-helpoverlaysummary"> Du har adgang til EU's online-platform til konfliktløsning via dette link: <a href="http://ec.europa.eu/consumers/odr/">http://ec.europa.eu/consumers/odr</a>. </p> <p class="as-shopagreement-subcopy as-shopagreement-returntop icon icon-after icon-chevronupcircle"> <a href="#_top">Tilbage til toppen</a> </p> </div> </div> <script crossorigin="anonymous">dciddstr = '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';</script> <div id="portal"></div> </body> </html>

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Returvarer og tilbagebetalinger - Hjælp til at shoppe - Apple (DK)