Define Accessibility Criteria in Contracts

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Submenu" aria-expanded="false">Buy</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/buy/">Buy Accessible ICT</a> </li><li class="usa-sidenav__item "> <a href="/art/">Accessibility Requirement Tool (ART)</a> </li><li class="usa-sidenav__item active usa-current "> <a href="/buy/define-accessibility-criteria/">Define Accessibility Criteria in Contracts</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Determine 508 Standards and Exceptions - Submenu" aria-expanded="false">Determine 508 Standards and Exceptions</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/buy/determine-508-standards-exceptions/">Process Overview</a> </li><li class="usa-sidenav__item "> <a href="/buy/inventory-your-ict/">Step 1: Inventory Your ICT</a> </li><li class="usa-sidenav__item "> <a href="/buy/determine-ict-exceptions/">Step 2: Determine ICT Exceptions</a> </li><li class="usa-sidenav__item "> <a href="/buy/determine-ict-standards/">Step 3: Determine Which Standards Apply</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/buy/request-accessibility-information/">Request Accessibility Information from Vendors & Contractors</a> </li><li class="usa-sidenav__item "> <a href="/buy/understand-claims/">Understanding Vendor Claims in Accessibility Conformance Reports</a> </li><li class="usa-sidenav__item "> <a href="/buy/solicitation-review-tool/">Solicitation Review Tool (SRT)</a> </li><li class="usa-sidenav__item "> <a href="/buy/standards-exceptions/">508 Standards and Exceptions Chart & Examples</a> </li><li class="usa-sidenav__item "> <a href="/buy/authoring-tools/">Authoring Tool Requirements</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Accessibility In Procurement - Submenu" aria-expanded="false">Accessibility In Procurement</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/buy/accessibility-in-procurement-pre-solicitation-1/">Accessibility In Procurement I: Pre-Soliciation</a> </li><li class="usa-sidenav__item "> <a href="/buy/accessibility-in-procurement-pre-solicitation-2/">Accessibility In Procurement II: Soliciation & Post-Solicitation</a> </li></ul> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Sell - Submenu" aria-expanded="false">Sell</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/sell/">Sell Accessible Products and Services</a> </li><li class="usa-sidenav__item "> <a href="/sell/acr/">Accessibility Conformance Report (ACR)</a> </li><li class="usa-sidenav__item "> <a href="/tools/openacr-editor/">OpenACR Editor</a> </li><li class="usa-sidenav__item "> <a href="/sell/how-to-create-acr-with-vpat/">How to Create an ACR with a VPAT®</a> </li><li class="usa-sidenav__item "> <a href="/sell/acr-vpat-faq/">ACR/VPAT FAQ</a> </li></ul> </li></ul> </nav> </aside> <main class="usa-layout-docs__main desktop:grid-col-9" id="content-section"> <div class="usa-graphic-list"> <p>When preparing solicitations, statements of work, or other procurement documents, clearly define your criteria to ensure the information and communication technology (ICT) your agency buys or builds is accessible and conforms to the <a href="https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule">Revised 508 Standards</a>. Use the sample language below in your procurement documents to mitigate Section 508 compliance risk in IT procurement and development.</p> <ul> <li>Tailor these provisions and clauses to meet your needs.</li> <li>Carefully assess the risk of implementing inaccessible ICT items.</li> <li>Only use provisions and clauses that are appropriate for the ICT items you鈥檙e purchasing.</li> <li>Where an exception does not apply to some or all components of an ICT item, these provisions and clauses may apply.</li> <li>Use of these provisions and clauses may increase the cost of an award. Ask offerors to separate out these costs in their proposals, particularly if your agency anticipates that conformance to particular provisions of the Revised 508 Standards may warrant an exception for undue burden.</li> </ul> <p>Navigate through the sections below to find sample language you can cut and paste into your procurement documents.</p> <ul class="no-list"> <li> <a href="#provisions">Provisions and Clauses</a><ul class="no-list"> <li> <a href="#custom-ict">Custom ICT Development Services</a> </li> <li> <a href="#installation">Installation, Configuration & Integration Services</a> </li> <li> <a href="#maintenance">Maintenance Upgrades & Replacements</a> </li> <li> <a href="#service">Service Personnel</a> </li> <li> <a href="#hosting">Hosting Services</a> </li> <li> <a href="#validation">Validation for ICT Items</a> </li> <li> <a href="#documentation">Documentation</a> </li> </ul> </li> <li> <a href="#acceptance">Acceptance Criteria</a><ul class="no-list"> <li> <a href="#conformance">Conformance Reporting</a> </li> <li> <a href="#non-compliance">Non-Compliance</a> </li> </ul> </li> </ul> <div id="provisions"> <h2> Provisions and Clauses </h2> </div> <div id="custom-ict"> <h3> Custom ICT Development Services </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing development services to create or update ICT.</p> <p><strong>Sample language:</strong></p> <p>When the offeror provides custom ICT development services pursuant to this contract, the offeror shall ensure the ICT fully conforms to the applicable Revised 508 Standards prior to delivery and before final acceptance.</p> <div id="installation"> <h3> Installation, Configuration & Integration Services </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing installation, configuration, or integration services for ICT.</p> <p><strong>Sample language:</strong></p> <p>When the offeror provides installation, configuration or integration services for equipment and software pursuant to this contract, the offeror shall not install, configure or integrate the equipment and software in a way that reduces the level of conformance with the applicable Revised 508 Standards.</p> <div id="maintenance"> <h3> Maintenance Upgrades & Replacements </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing maintenance services for ICT that may include product and service upgrades and/or replacements during the life of the contract.</p> <p><strong>Sample language:</strong></p> <p>The offeror shall ensure maintenance upgrades, substitutions, and replacements to equipment and software pursuant to this contract do not reduce the original level of conformance with the applicable Revised 508 Standards at the time of contract award.</p> <div id="service"> <h3> Service Personnel </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing consulting services and labor hours to provide development, authoring, testing, installation, configuration, maintenance, training, and other consulting services related to ICT.</p> <p><strong>Sample language:</strong></p> <p>The offeror shall ensure the personnel providing the labor hours possess the knowledge, skills, and ability necessary to address the applicable Revised 508 Standards defined in this contract, and shall provide supporting documentation upon request.</p> <div id="hosting"> <h3> Hosting Services </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing hosting services to support electronic software and content (e.g., cloud hosting services such as Amazon or Azure).</p> <p><strong>Sample language:</strong></p> <p>When providing hosting services for electronic content provided by the agency, the offeror shall not implement the hosting services in a manner that reduces the existing level of conformance of the electronic content with applicable Revised 508 Standards. Throughout the life of the contract, the agency reserves the right to perform testing on a vendor or contractor鈥檚 hosted solution to verify conformance with this requirement.</p> <div id="validation"> <h3> Validation for ICT Items </h3> </div> <p><strong>Use case:</strong></p> <p>When purchasing ICT where 508 validation is not possible prior to award (e.g., the solution has not been developed, configured, or installed). May also apply when ICT will be changed after award (e.g., updates, maintenance, replacements), or hosted in a third party environment. Consider your ability to independently validate conformance claims when determining whether to require the offeror to perform the validation.</p> <p><strong>Sample language:</strong></p> <p>The contractor shall test and validate the ICT solution for conformance to the Revised 508 Standards, in accordance with the required testing methods.</p> <ul> <li>For web and software, WCAG Level A and AA Conformance Test Results must be based on the <a href="https://www.dhs.gov/compliance-test-processes">Harmonized Testing Process for Section 508 Compliance: Baseline Tests for Software and Web Accessibility</a>.</li> <li>For Microsoft Office and PDF documents, WCAG Level A and AA Conformance test results must be based on the Harmonized Testing Guidance from the AED ACOP.</li> <li>For ICT Items that are not electronic content, the offeror shall validate conformance to the applicable Revised 508 Standards using a defined testing process. The offeror must describe test process and provide the testing results to the agency.</li> </ul> <div id="documentation"> <h3> Documentation </h3> </div> <p><strong>Use case:</strong></p> <p>Consider using this language only when you know the offeror has the ability to ensure the ICT solution conforms to the Revised 508 Standards. Use caution when considering use of this language for resellers or aggregators that are not likely to have direct control over the ICT item鈥檚 conformance activities.</p> <p><strong>Sample language:</strong></p> <p>The offeror shall maintain and retain full documentation of the measures taken to ensure compliance with the applicable requirements, including records of any testing or demonstrations conducted.</p> <div id="acceptance"> <h2> Acceptance Criteria </h2> </div> <p>Though not legally required under the Revised 508 Standards, the following sample language can help your agency develop post award acceptance criteria for customized or custom-developed ICT items, product replacements, and product updates that include a changed user interface.</p> <div id="conformance"> <h3> Conformance Reporting </h3> </div> <p><strong>Use case:</strong></p> <p>Use for ICT items that are developed, updated, configured for the agency, and when product substitutions are offered.</p> <p><strong>Sample language:</strong></p> <p>Before acceptance, the contractor shall provide an <strong>Accessibility Conformance Report (ACR)</strong> for each ICT item that is developed, updated, configured for the agency, and when product substitutions are offered. The ACR should be based on the latest version of the <a href="/sell/vpat">Voluntary Product Accessibility Template (VPAT庐)</a>provided by the <a href="http://www.itic.org/policy/accessibility">Industry Technology Industry Council (ITIC)</a>. To be considered for award, an ACR must be submitted for each ICT Item, and must be completed according to the instructions provided by ITIC.</p> <p>Before acceptance, when the contractor is required to perform testing to validate conformance to the agency鈥檚 accessibility requirements, the vendor shall provide a <strong>Supplemental Accessibility Conformance Report (SAR)</strong> that contains the following information:</p> <ul> <li>Accessibility test results based on the required test methods.</li> <li>Documentation of features provided to help achieve accessibility and usability for people with disabilities.</li> <li>Documentation of core functions that cannot be accessed by persons with disabilities.</li> <li>Documentation on how to configure and install the ICT item to support accessibility.</li> <li>When an ICT item is an authoring tool that generates content (including documents, reports, videos, multimedia productions, web content, etc.)., provide information on how the ICT item enables the creation of accessible electronic content that conforms to the Revised 508 Standards, including the range of accessible user interface elements the tool can create.</li> <li>Before final acceptance, the contractor shall provide a fully working demonstration of the completed ICT Item to demonstrate conformance to the agency鈥檚 accessibility requirements. The demonstration shall expose where such conformance is and is not achieved.</li> </ul> <p>Before acceptance, the agency reserves the right to perform independent testing to validate that the ICT solution provided by the contractor conforms to the applicable Revised 508 Standards.</p> <div id="non-compliance"> <h3> Non-Compliance </h3> </div> <p><strong>Use case:</strong></p> <p>Consider using this language only when you know the offeror has the ability to ensure the ICT solution conforms to the Revised 508 Standards. Think about whether this language would be appropriate for a reseller or aggregator that does not have direct control over the ICT item鈥檚 conformance activities.</p> <p><strong>Sample language:</strong></p> <p>Before final acceptance of any ICT item, including updates and replacements, if the offeror claims its products or services satisfy the applicable Revised 508 Standards specified in the statement of work, and the contracting officer determines that any furnished ICT item is not in compliance with such requirements, the contracting officer will promptly inform the offeror in writing of the noncompliance. 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