Licensing Support

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href="/etc/designs/cdc/dmr/libs/base.min.css" type="text/css"> <script src="/etc/designs/cdc/dmr/libs/base.min.js"></script> <link rel="stylesheet" href="/etc/designs/cdc/dmr/text/text-v2.min.css" type="text/css"> <div class="dm0 dmc-text" data-config-metrics-group="Responsive Text" data-config-metrics-title="Welcome to Cisco Licensing Suppor..." data-version="DM:components/text/text:V2.2.0"> <p>Welcome to Cisco Licensing Support.  We’re making it easier to troubleshoot common licensing issues on your own. Use these easy-to-follow documents when taking action on <a href="https://software.cisco.com/software/swift/lrp/">traditional, PAK-based licenses</a> or when managing Smart Licenses on <a href="https://software.cisco.com/software/csws/ws/platform/home?locale=en_US#module/SmartLicensing">Smart Software Manager</a>. If you are unable to find what you need or require additional support, <a href="https://mycase.cloudapps.cisco.com/case">get help from our Licensing Support team</a>.</p> <p>For Cisco product support, including documentation, downloads and tools, please visit <a title="Cisco.com Support" href="/c/en/us/support/index.html">Cisco Support</a>.</p> </div> <script> jQuery(document).ready(function() { if (cdc && cdc.widget && cdc.widget.backToTop) { cdc.widget.backToTop().initDialog("publish", "618565094", "", "", "", "", "", "", "", parseInt("15", 10), parseInt("15", 10)); } }); </script> <div class="backToTop-component publish" id="btt_618565094"></div> <section id="drawertab" class=""> <dl> <dt class="dtname" ><button>General How-To</button></dt> <dd id="info-general-how-to" > <script src="/etc/designs/cdc/dmr/libs/u.min.js"></script> <script src="/etc/designs/cdc/dmr/libs/nmsp.min.js"></script> <script src="/etc/designs/cdc/dmr/libs/log.min.js"></script> <script src="/etc/designs/cdc/dmr/libs/metrics.min.js"></script>  <div style="padding-top: 10px; padding-bottom: 5px; background-color: #F2F2F2"> <ul> <li style="margin-bottom: 10px;display: inline-block;font-family: CiscoSans,HelveticaNeue,Helvetica,Arial;text-decoration: none;font-size: 18px;line-height: 20px;font-weight: 400;text-align: left;">  Documentation Categories  </li><br /> <li style="margin-bottom: 8px;display: inline-block;font-family: CiscoSans,HelveticaNeue,Helvetica,Arial;text-decoration: none;font-size: 16px;line-height: 20px;font-weight: 400;text-align: left;">   <a href="#license-delivery">License Delivery</a>  |  <a href="#license-mgmt">License Management</a>  |  <a href="#licensing-reports">Licensing Reports</a>  |   <a href="#smart-account-adm">Smart Account Administration</a></li> <li style="margin-bottom: 8px;display: inline-block;font-family: CiscoSans,HelveticaNeue,Helvetica,Arial;text-decoration: none;font-size: 16px;line-height: 20px;font-weight: 400;text-align: left;">   <a href="#broad-works">BroadWorks</a>  |  <a href="#device-mgmt">Device Management</a>  |  <a href="#ea-suite-mgmt">EA Suite Management</a></li> <li style="margin-bottom: 8px;display: inline-block;font-family: CiscoSans,HelveticaNeue,Helvetica,Arial;text-decoration: none;font-size: 16px;line-height: 20px;font-weight: 400;text-align: left;">   <a href="#general-cssm-help">General CSSM Help</a>  |  <a href="#general-lrp-help">General LRP Help</a>  |  <a href="#general-cssm-onprem-help">General CSSM On-Prem Help</a></li> </ul> </div> <br />  <a id="broad-works"></a>  <link rel="stylesheet" href="/etc/designs/cdc/dmr/list/list-dynamic.min.css"><script src="/etc/designs/cdc/dmr/list/list-dynamic.min.js" defer></script> <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_copy_32_143565880" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="BroadWorks"> <div class="header clearfix"> <div class="title-section"> <h3>BroadWorks</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/product-family/broadworks/lic221810-support-case-manager-scm-non-commercia.html"> How to Create a BroadWorks License Request Not Related to Order Fulfillment? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/broadworks/lic221844-support-case-manager-scm-spa-perpetual.html"> How to Create a BroadWorks License Request for Order Fulfillment? </a> </p> </li> </ul> </div>  <a id="device-mgmt"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_179697881" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="Device Management"> <div class="header clearfix"> <div class="title-section"> <h3>Device Management</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222549-how-can-i-de-register-and-re-register-my.html"> How can I de-register and re-register my device to Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic221115-how-can-i-create-a-new-profile-with-the.html"> How can I create a new profile with the Cisco Device Activation (CDA) portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222471-how-can-i-upload-root-ca-to-cisco-device.html"> How can I Upload Root CA to Cisco Device Activation Portal (CDA) portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222472-how-can-i-find-the-serial-number-of-my-d.html"> How can I find the serial number of my device? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic221110-how-can-i-generate-a-certificates-on-the.html"> How can I generate a certificates on the Cisco Device Activation (CDA) portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222583-how-can-i-remove-a-device-from-within-an.html"> How can I remove a device from within an On-Prem deployment ? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222324-how-can-i-perform-a-synchronization-with.html"> How can I perform a synchronization within an On-Prem deployment? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic221111-how-can-i-edit-an-existing-profile-withi.html"> How can I edit an existing profile within the Cisco Device Activation (CDA) portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic222014-how-can-i-enable-network-address-transla.html"> How can I enable Network Address Translation (NAT) for SSM On-Prem? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic220966-how-can-i-remove-a-reserved-license-rese.html"> How Can I Remove a Reserved License Reservation from a Device? </a> </p> </li> </ul> <ul class="pagination"> <li class="previous inactive"> <a href="#"> <span class="icon"></span><span class="text">Previous</span> </a> </li> <li class="digit inactive"><a href="#">1</a></li> <li class="digit"><a href="#">2</a></li><li class="digit"><a href="#">3</a></li><li class="digit"><a href="#">4</a></li><li class="x-of-y" data-of-text="of">1 of 4</li> <li class="next active"> <a href="#"> <span class="text">Next</span><span class="icon"></span> </a> </li> </ul> </div>  <a id="ea-suite-mgmt"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_1716769379" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="Enterprise Agreement Suite Management"> <div class="header clearfix"> <div class="title-section"> <h3>Enterprise Agreement Suite Management</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220954-how-can-i-download-a-report-of-all-licen.html"> How Can I Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/enterprise-agreement-suite-management/lic221770-how-can-i-view-the-enterprise-agreement.html"> How can I view the Enterprise Agreement in my Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/enterprise-agreement-suite-management/lic220894-how-can-i-upgrade-a-license-in-the-enter.html"> How Can I Upgrade a License in the Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220960-how-can-i-generate-a-traditional-or-clas.html"> How Can I Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220961-how-can-i-generate-a-smart-license-throu.html"> How Can I Generate a Smart License through Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220951-how-can-i-generate-a-cloud-provisioned-l.html"> How Can I Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic220893-how-do-i-add-my-device-in-the-enterprise.html"> How Do I Add My Device in the Enterprise Agreement Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic220897-how-can-i-update-a-device-in-enterprise.html"> How Can I Update a Device in Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/device-management/lic220927-how-can-i-remove-a-device-that-is-not-li.html"> How Can I Remove a Device that Is Not Licensed in the Enterprise Agreement (EA) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/enterprise-agreement-suite-management/lic221118-security-enterprise-agreement-ea-works.html"> Security Enterprise Agreement (EA) Workspace - Cisco Duo Licensing Guide </a> </p> </li> </ul> <ul class="pagination"> <li class="previous inactive"> <a href="#"> <span class="icon"></span><span class="text">Previous</span> </a> </li> <li class="digit inactive"><a href="#">1</a></li> <li class="digit"><a href="#">2</a></li><li class="x-of-y" data-of-text="of">1 of 2</li> <li class="next active"> <a href="#"> <span class="text">Next</span><span class="icon"></span> </a> </li> </ul> </div>  <a id="license-delivery"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_341596977" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="License Delivery"> <div class="header clearfix"> <div class="title-section"> <h3>License Delivery</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220936-how-can-i-assign-an-order-to-a-smart-acc.html"> How Can I Assign an Order to a Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic222301-how-can-i-re-assign-the-order-from-one-s.html"> How can I re-assign the order from one Smart Account to another Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220896-how-can-i-upgrade-my-license-through-ver.html"> How Can I Upgrade My License through Version Upgrade in My Cisco Entitlements (MCE)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220902-how-can-i-send-an-order-based-notificati.html"> How Can I Send an Order Based Notification (OBA) to another Person? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220965-how-can-i-remove-the-smart-account-hold.html"> How Can I Remove the Smart Account Hold from the Order? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220908-how-can-i-find-my-smart-account-assigned.html"> How Can I find My Smart Account Assigned Licenses within SSM (Smart Software Manager)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220909-how-can-i-find-my-smart-account-assigned.html"> How Can I find My Smart Account Assigned Licenses within MCE (My Cisco Entitlements)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220910-how-can-i-find-my-smart-account-assigned.html"> How Can I find My Smart Account Assigned Licenses within LRP (License Registration Portal)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-delivery/lic220911-how-can-i-find-my-order-within-my-cisco.html"> How Can I find My Order within My Cisco Entitlements (MCE)? </a> </p> </li> </ul> </div>  <a id="license-mgmt"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_390917790" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="License Management"> <div class="header clearfix"> <div class="title-section"> <h3>License Management</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic222433-how-can-i-view-my-commercial-consumption.html"> I need help swapping my device's licenses from another order line. </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220898-how-can-i-transfer-or-move-licenses-betw.html"> How Can I Transfer or Move Licenses Between Virtual Accounts? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic222455-how-can-i-locate-licenses-to-resolve-the.html"> How can I locate licenses to resolve the shortage of license alert? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic221121-how-can-i-reserve-a-license-for-my-devic.html"> How can I reserve a license for my device using Specific License Reservation (SLR)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic222298-how-can-i-transfer-or-move-license-betwe.html"> How can I transfer or move license between Smart Accounts? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic222110-how-can-i-assign-my-product-activation-k.html"> How can I assign my Product Activation Key (PAK) to a Smart Account in License Registration Portal (LRP)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220918-how-can-i-reserve-a-license-for-my-devic.html"> How Can I Reserve a License for My Device Using Specific License Reservation (SLR)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic221800-how-can-i-transfer-or-move-assets-devic.html"> How can I transfer or move Assets (Device, License) between Smart Accounts? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220929-how-can-i-perform-a-license-upgrade-thro.html"> How Can I Perform a License Upgrade through the Version Upgrade Tool? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/license-management/lic220900-how-can-i-share-my-pak-product-activati.html"> How Can I Share My PAK (Product Activation Key) Based License with another Device? </a> </p> </li> </ul> <ul class="pagination"> <li class="previous inactive"> <a href="#"> <span class="icon"></span><span class="text">Previous</span> </a> </li> <li class="digit inactive"><a href="#">1</a></li> <li class="digit"><a href="#">2</a></li><li class="digit"><a href="#">3</a></li><li class="digit"><a href="#">4</a></li><li class="x-of-y" data-of-text="of">1 of 4</li> <li class="next active"> <a href="#"> <span class="text">Next</span><span class="icon"></span> </a> </li> </ul> </div>  <a id="licensing-reports"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_1196550264" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="Licensing Reports"> <div class="header clearfix"> <div class="title-section"> <h3>Licensing Reports</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220930-how-can-i-generate-a-report-of-all-user.html"> How Can I Generate a Report of all User Groups within a Smart Account (SA)-Virtual Account (VA)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220954-how-can-i-download-a-report-of-all-licen.html"> How Can I Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220949-how-can-i-generate-a-report-on-all-users.html"> How Can I Generate a Report on all Users and Roles within a Smart Account (SA)-Virtual Account (VA)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220891-how-can-i-generate-a-report-of-every-tra.html"> How Can I Generate a Report of every Transaction Activity on My Smart Account (SA) within Smart License Manager (SSM)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic221096-how-can-i-generate-a-report-of-all-my-cl.html"> How Can I Generate a Report of all My Classic Licenses under a Smart Account from Product License Registration Portal (LRP)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220953-how-can-i-download-the-smart-software-ma.html"> How Can I Download the Smart Software Manager License Inventory of My Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220903-how-can-i-run-a-device-report-for-all-th.html"> How Can I Run a Device Report for all the Devices Registered against a Smart Account (SA) within the Plug and Play (PnP) Portal? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220959-how-can-i-get-an-inventory-of-devices-wi.html"> How Can I Get an Inventory of Devices with Traditional Licenses from within the License Registration Portal (LRP)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220923-how-can-i-generate-a-report-of-all-produ.html"> How Can I Generate a Report of all Product Instances in a Smart Account (SA) within Smart License Manager (SSM)? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/licensing-reports/lic220913-how-can-i-download-the-devices-registere.html"> How Can I Download the Devices Registered under the On-Prem Account? </a> </p> </li> </ul> </div>  <a id="smart-account-adm"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="Smart Account Administration "> <div class="header clearfix"> <div class="title-section"> <h3>Smart Account Administration </h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220967-how-can-i-receive-notifications-regardin.html"> How Can I Receive Notifications Regarding My Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic221113-how-to-create-a-smart-account.html"> How to create a Smart Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic221114-how-to-request-a-smart-account-for-a-cus.html"> How to request a Smart Account for a Customer? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic221112-how-to-approve-or-decline-a-smart-and-vi.html"> How to Approve or Decline a Smart and Virtual Account Access Request? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220901-how-can-i-set-up-a-nested-virtual-accoun.html"> How Can I Set Up a Nested Virtual Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220957-how-can-i-modify-the-access-levels-of-a.html"> How Can I Modify the Access Levels of a User in a Virtual Accounts? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220958-how-can-i-manage-the-private-public-acce.html"> How Can I Manage the Private/Public Access Levels of a Virtual Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220914-how-can-i-delete-a-user-from-a-virtual-a.html"> How Can I Delete a User from a Virtual Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220948-how-can-i-modify-a-virtual-account.html"> How Can I Modify a Virtual Account? </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/smart-account-administration/lic220937-how-can-i-add-a-virtual-account-to-my-sm.html"> How Can I Add a Virtual Account to My Smart Account? </a> </p> </li> </ul> <ul class="pagination"> <li class="previous inactive"> <a href="#"> <span class="icon"></span><span class="text">Previous</span> </a> </li> <li class="digit inactive"><a href="#">1</a></li> <li class="digit"><a href="#">2</a></li><li class="x-of-y" data-of-text="of">1 of 2</li> <li class="next active"> <a href="#"> <span class="text">Next</span><span class="icon"></span> </a> </li> </ul> </div>  <a id="general-cssm-help"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_1796978_123380557" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="General CSSM Help"> <div class="header clearfix"> <div class="title-section"> <h3>General CSSM Help</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/lic217547-how-to-rehost-licenses-from-a-failed-pro.html"> How to Rehost Licenses from a Failed Product (SLR) </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/lic217273-how-to-request-access-to-a-smart-account.html"> How to Request Access to an Existing Smart Account </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/lic217543-how-to-reserve-licenses-slr.html"> How to Reserve Licenses (SLR) </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/lic217549-how-to-remove-a-product-instance-slr.html"> How to Remove a Product Instance (SLR) </a> </p> </li> </ul> </div>  <a id="general-lrp-help"></a>   <a id="general-cssm-onprem-help"></a>  <div class="dm0 dmc-list-dynamic" data-component-path="/content/en/us/support/licensing/licensing-support/jcr:content/Grid/widenarrow/WN-Wide-1/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/list_dynamic_1153678092" data-page-max="10" data-config-metrics-group="List, Dynamic" data-config-metrics-title="General CSSM On-Prem Help"> <div class="header clearfix"> <div class="title-section"> <h3>General CSSM On-Prem Help</h3> </div> </div> <ul style="list-style: none;" class="default"> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/cssm-on-prem-help/lic221714-obtaining-the-export-license.html"> Obtaining the Export License </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/cssm-on-prem-help/lic221715-obtaining-a-slac-response.html"> Obtaining a SLAC Response </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/cssm-on-prem-help/lic221716-resolving-ram-and-cpu-spikes.html"> Resolving RAM and CPU Spikes </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/cssm-on-prem-help/lic221704-performing-slp-synchronizations.html"> Performing SLP Synchronizations </a> </p> </li> <li> <p> <a href="/c/en/us/support/docs/licensing/common-licensing-issues/how-to/cssm-on-prem-help/lic221701-sending-device-usage-reports.html"> Sending Device Usage Reports </a> </p> </li> <li> <p> <a 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