Official Gmail Blog: October 2011

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ga('create', 'UA-1880198-1', 'auto', 'blogger'); ga('blogger.send', 'pageview'); </script> <link href='https://www.blogger.com/dyn-css/authorization.css?targetBlogID=6781693&zx=1adf3ea7-8354-4ab0-aca8-1a143c9fd3af' media='none' onload='if(media!='all')media='all'' rel='stylesheet'/><noscript><link href='https://www.blogger.com/dyn-css/authorization.css?targetBlogID=6781693&zx=1adf3ea7-8354-4ab0-aca8-1a143c9fd3af' rel='stylesheet'/></noscript> <meta name='google-adsense-platform-account' content='ca-host-pub-1556223355139109'/> <meta name='google-adsense-platform-domain' content='blogspot.com'/> </head> <body> <script type='text/javascript'> //<![CDATA[ var axel = Math.random() + ""; var a = axel * 10000000000000; document.write('<iframe src="https://2542116.fls.doubleclick.net/activityi;src=2542116;type=gblog;cat=googl0;ord=ord=' + a + '?" width="1" height="1" frameborder="0" style="display:none"></iframe>'); //]]> </script> <noscript> <img alt='' height='1' src='https://ad.doubleclick.net/ddm/activity/src=2542116;type=gblog;cat=googl0;ord=1?' width='1'/> </noscript>  <div class='header-outer'> <div class='header-inner'> <div class='section' id='header'><div class='widget Header' data-version='1' id='Header1'> <div class='header-left'> <div class='header-title'> <a class='google-logo' href='https://gmail.googleblog.com/'> <img height="50" src="//3.bp.blogspot.com/-O231QKWcdH0/VGIFcFuWo5I/AAAAAAAAPnE/S3a8H6twUoE/s1600/logo_gmail_color_112in128dp.png"> </a> <a href='/.'> <h2> Official Gmail Blog </h2> </a> </div> <div class='header-desc'> News, tips and tricks from Google's Gmail team and friends. </div> </div> </div></div> </div> </div>  <div class='cols-wrapper loading'> <div class='col-main-wrapper'> <div class='col-main'> <div class='section' id='main'><div class='widget Blog' data-version='1' id='Blog1'> <div class='post' data-id='5954111936969700401' itemscope='' itemtype='http://schema.org/BlogPosting'> <h2 class='title' itemprop='name'> <a href='https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html' itemprop='url' title='Faces of Gmail: Forum Top Contributors'> Faces of Gmail: Forum Top Contributors </a> </h2> <div class='post-header'> <div class='published'> <span class='publishdate' itemprop='datePublished'> October 31, 2011 </span> </div> </div> <div class='post-body'> <div class='post-content' itemprop='articleBody'> <script type='text/template'> <span class="byline-author">Posted by Sarah Price, Gmail Community Manager</span> <br /> <br /> Usually for <a href="http://gmailblog.blogspot.com/2011/08/faces-of-gmail-brandon-long.html">Faces of Gmail</a>, we talk to a Googler who works on Gmail. But this month, we’re talking to our forum <a href="//www.google.com/support/groups/bin/static.py?page=guide.cs&guide=1649598&answer=1649693">Top Contributors</a>. Top Contributors (TCs) are volunteers who post in the <a href="//www.google.com/support/forum/p/gmail?hl=en">Gmail Help Forum</a>. When we’re impressed with the amount they are posting and the quality of their answers, we give them the TC title. We have dozens of Gmail TCs around the world posting in all different languages.<br /> <br /> About a month ago, we got to meet some of these wonderful volunteers at the <a href="http://googleblog.blogspot.com/2011/09/saying-thanksin-personto-our-google-top.html">Global Top Contributor Summit</a>. Now you can meet a few of them, too! Below we’ve included excerpts from a group interview with five of our TCs.<br /> <br /> <br /> <br /> <br /> <center><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody> <tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIcCUeDX_ZMy2rr1BpKWG4m0B9T1FyqcPltjb9eFYcK-2K9Ytop0k_-sKaNsYwb-qnO7ouisBoMZZ3P8HKxyM1ANz_49Dks4tIDFSqXqsda8UPejvT0GYPfbUKJC9UojgbWm-a/s1600/topcontributor.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIcCUeDX_ZMy2rr1BpKWG4m0B9T1FyqcPltjb9eFYcK-2K9Ytop0k_-sKaNsYwb-qnO7ouisBoMZZ3P8HKxyM1ANz_49Dks4tIDFSqXqsda8UPejvT0GYPfbUKJC9UojgbWm-a/s400/topcontributor.jpg" width="500" /></a></td></tr> <tr><td class="tr-caption" style="text-align: center;"><div style="background-color: transparent;"> <span id="internal-source-marker_0.8084828162100166" style="background-color: transparent; font-family: Arial; font-size: 10pt; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Gmail Forum Top Contributors at the Global Top Contributor Summit in September</span></div> </td></tr> </tbody></table> </center><br /> <table><tbody> <tr><td><b>Name</b>: Brett (bkc56)<br /> <b>Location</b>: N. California, US<br /> <b>Favorite Gmail Lab</b>: Message Sneak Peek. It's so useful for quickly dealing with short messages.</td> <td><b><br /> </b><br /> <b>Name</b>: John (<a href="https://plus.google.com/114225650491859739522/about">Deman_Nu</a>)<br /> <b>Location</b>: Woodstock, NY, US<br /> <b>Favorite Gmail Lab</b>: Undo Send. It’s amazing how many times I notice something wrong in the seconds after I hit “Send.”</td> </tr> <tr> <td><b>Name</b>: <a href="https://plus.google.com/108331859501789916797/about?hl=en">LMckin51</a><br /> <b>Location</b>: South Carolina, US<br /> <b>Favorite Gmail Lab</b>: Undo Send</td> <td><b><br /> </b><br /> <b>Name</b>: <a href="https://plus.google.com/102132328703208014778/about">Tito Dutta</a><br /> <b>Location</b>: Kolkata, India<br /> <b>Favorite Gmail Labs</b>: Inserting Image, Add any gadget by URL, Extra Emoji</td> </tr> <tr> <td><b>Name</b>: wdurham<br /> <b>Location</b>: Hampshire, UK<br /> <b>Favorite Gmail Labs</b>: Sneak Peek, and after years of using Outlook, the Move Icon Column which puts the attachment paperclip in a more obvious place.</td> <td></td> </tr> </tbody></table> <br /> <br /> <b>What is your Gmail expertise?<br /> </b><br /> Brett: To be in the Gmail help forum is to be always learning. I wouldn't say I'm an expert, but I tend to focus on topics like account recovery, account security, missing messages, labels versus folders, and account backup.<br /> <br /> LMckin51: I like teaching users how to keep their accounts safe, and how to avoid scams. I also like to help them learn about all the Gmail settings.<br /> <br /> <b>What do you like about participating in the forum?<br /> </b><br /> wdurham: It's great to feel you are helping people get more comfortable with Gmail, or solve particular problems they're having. What's even greater is the amount I learn myself each time I help someone solve a problem. Best of all is that "Eureka!" moment, when you spend ages explaining one of Gmail's unique concepts, like labels, and the light suddenly dawns for the user.<br /> <br /> Tito: It’s a great place to learn new things. The forum has taught me to think deeply. When an asker replies to my post in the forum, it helps me to assess my own answers.<br /> <br /> <b>What's your most memorable forum experience?<br /> </b><br /> wdurham: When people give out the wrong email address, the real owners of that address find themselves receiving mail meant for someone else -- like a “wrong number” phone call. Sometimes they don’t understand what happened and incorrectly think it’s a Gmail problem. I answered one such query a few months back only to have the "someone else" join the thread and ask for her missing mail to be sent on to her because she gave out the wrong address - thus conclusively proving my point!<br /> <br /> John: I was helping one woman who had accidentally deleted a number of emails that were important to her. Using search queries, I was able to help her find some of messages she thought she deleted. She emailed to thank me and I was overwhelmed by what she said: "I honestly am warmed to be reminded that there are selfless people helping others that they don't even know. It means a lot! So even if I never find the rest of the emails you've still helped me to feel better."<br /> <br /> <b>What are you doing when you're not posting in the forum?<br /> </b><br /> Brett: I have a full-time job as a software engineer plus a wife and four kids. I also play guitar, collect Legos, and watch movies (often sci-fi).<br /> <br /> LMckin51: In my spare time I create and maintain websites. I also take photographs at events at my church.<br /> <br /> <b>What words of advice do you have for Gmail users?<br /> </b><br /> Tito: Explore <a href="https://mail.google.com/mail/u/0/?shva=1#settings">Gmail settings pages</a> and <a href="https://mail.google.com/mail/u/0/?shva=1#settings/labs">Gmail Labs</a>. Use and play with web browser extensions, plugins and and reliable <a href="http://en.wikipedia.org/wiki/Userscript">userscripts</a>. And the old rule: if you have any question on Gmail (or anything), don't forget to search in Google first.<br /> <br /> Brett: <a href="http://googleenterprise.blogspot.com/2011/09/pure-and-proven-cloud-architecture.html">Gmail’s servers are very reliable</a>, but it’s always a good idea to do regular backups in case you accidentally delete mail you need, or in case your account is compromised by someone getting your password (for example, if you reused your Gmail password on another website and it was stolen from there). Personally, I like <a href="http://code.google.com/p/got-your-back/">Got Your Back</a> as a backup/restore utility. Another resource for exporting and saving your data is Google’s <a href="http://www.dataliberation.org/">Data Liberation Front.</a><br /> <br /> John: Forum posters, please remember that we are volunteers who are here to help you. We recognize that you are often angry or upset when you come to us with serious problems, but it is much easier to help when your posts focus on providing the information we need rather than on your emotions. Feel free to ask questions if you don’t understand us and let us know if we misunderstood something about your situation. We also greatly appreciate it when you let us know when your questions have been answered! <span itemprop='author' itemscope='itemscope' itemtype='http://schema.org/Person'> <meta content='https://plus.google.com/116899029375914044550' itemprop='url'/> </span> </script> <noscript> <span class="byline-author">Posted by Sarah Price, Gmail Community Manager</span> <br /> <br /> Usually for <a href="http://gmailblog.blogspot.com/2011/08/faces-of-gmail-brandon-long.html">Faces of Gmail</a>, we talk to a Googler who works on Gmail. But this month, we’re talking to our forum <a href="//www.google.com/support/groups/bin/static.py?page=guide.cs&guide=1649598&answer=1649693">Top Contributors</a>. Top Contributors (TCs) are volunteers who post in the <a href="//www.google.com/support/forum/p/gmail?hl=en">Gmail Help Forum</a>. When we’re impressed with the amount they are posting and the quality of their answers, we give them the TC title. We have dozens of Gmail TCs around the world posting in all different languages.<br /> <br /> About a month ago, we got to meet some of these wonderful volunteers at the <a href="http://googleblog.blogspot.com/2011/09/saying-thanksin-personto-our-google-top.html">Global Top Contributor Summit</a>. Now you can meet a few of them, too! Below we’ve included excerpts from a group interview with five of our TCs.<br /> <br /> <br /> <br /> <br /> <center><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody> <tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIcCUeDX_ZMy2rr1BpKWG4m0B9T1FyqcPltjb9eFYcK-2K9Ytop0k_-sKaNsYwb-qnO7ouisBoMZZ3P8HKxyM1ANz_49Dks4tIDFSqXqsda8UPejvT0GYPfbUKJC9UojgbWm-a/s1600/topcontributor.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjIcCUeDX_ZMy2rr1BpKWG4m0B9T1FyqcPltjb9eFYcK-2K9Ytop0k_-sKaNsYwb-qnO7ouisBoMZZ3P8HKxyM1ANz_49Dks4tIDFSqXqsda8UPejvT0GYPfbUKJC9UojgbWm-a/s400/topcontributor.jpg" width="500" /></a></td></tr> <tr><td class="tr-caption" style="text-align: center;"><div style="background-color: transparent;"> <span id="internal-source-marker_0.8084828162100166" style="background-color: transparent; font-family: Arial; font-size: 10pt; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Gmail Forum Top Contributors at the Global Top Contributor Summit in September</span></div> </td></tr> </tbody></table> </center><br /> <table><tbody> <tr><td><b>Name</b>: Brett (bkc56)<br /> <b>Location</b>: N. California, US<br /> <b>Favorite Gmail Lab</b>: Message Sneak Peek. It's so useful for quickly dealing with short messages.</td> <td><b><br /> </b><br /> <b>Name</b>: John (<a href="https://plus.google.com/114225650491859739522/about">Deman_Nu</a>)<br /> <b>Location</b>: Woodstock, NY, US<br /> <b>Favorite Gmail Lab</b>: Undo Send. It’s amazing how many times I notice something wrong in the seconds after I hit “Send.”</td> </tr> <tr> <td><b>Name</b>: <a href="https://plus.google.com/108331859501789916797/about?hl=en">LMckin51</a><br /> <b>Location</b>: South Carolina, US<br /> <b>Favorite Gmail Lab</b>: Undo Send</td> <td><b><br /> </b><br /> <b>Name</b>: <a href="https://plus.google.com/102132328703208014778/about">Tito Dutta</a><br /> <b>Location</b>: Kolkata, India<br /> <b>Favorite Gmail Labs</b>: Inserting Image, Add any gadget by URL, Extra Emoji</td> </tr> <tr> <td><b>Name</b>: wdurham<br /> <b>Location</b>: Hampshire, UK<br /> <b>Favorite Gmail Labs</b>: Sneak Peek, and after years of using Outlook, the Move Icon Column which puts the attachment paperclip in a more obvious place.</td> <td></td> </tr> </tbody></table> <br /> <br /> <b>What is your Gmail expertise?<br /> </b><br /> Brett: To be in the Gmail help forum is to be always learning. I wouldn't say I'm an expert, but I tend to focus on topics like account recovery, account security, missing messages, labels versus folders, and account backup.<br /> <br /> LMckin51: I like teaching users how to keep their accounts safe, and how to avoid scams. I also like to help them learn about all the Gmail settings.<br /> <br /> <b>What do you like about participating in the forum?<br /> </b><br /> wdurham: It's great to feel you are helping people get more comfortable with Gmail, or solve particular problems they're having. What's even greater is the amount I learn myself each time I help someone solve a problem. Best of all is that "Eureka!" moment, when you spend ages explaining one of Gmail's unique concepts, like labels, and the light suddenly dawns for the user.<br /> <br /> Tito: It’s a great place to learn new things. The forum has taught me to think deeply. When an asker replies to my post in the forum, it helps me to assess my own answers.<br /> <br /> <b>What's your most memorable forum experience?<br /> </b><br /> wdurham: When people give out the wrong email address, the real owners of that address find themselves receiving mail meant for someone else -- like a “wrong number” phone call. Sometimes they don’t understand what happened and incorrectly think it’s a Gmail problem. I answered one such query a few months back only to have the "someone else" join the thread and ask for her missing mail to be sent on to her because she gave out the wrong address - thus conclusively proving my point!<br /> <br /> John: I was helping one woman who had accidentally deleted a number of emails that were important to her. Using search queries, I was able to help her find some of messages she thought she deleted. She emailed to thank me and I was overwhelmed by what she said: "I honestly am warmed to be reminded that there are selfless people helping others that they don't even know. It means a lot! So even if I never find the rest of the emails you've still helped me to feel better."<br /> <br /> <b>What are you doing when you're not posting in the forum?<br /> </b><br /> Brett: I have a full-time job as a software engineer plus a wife and four kids. I also play guitar, collect Legos, and watch movies (often sci-fi).<br /> <br /> LMckin51: In my spare time I create and maintain websites. I also take photographs at events at my church.<br /> <br /> <b>What words of advice do you have for Gmail users?<br /> </b><br /> Tito: Explore <a href="https://mail.google.com/mail/u/0/?shva=1#settings">Gmail settings pages</a> and <a href="https://mail.google.com/mail/u/0/?shva=1#settings/labs">Gmail Labs</a>. Use and play with web browser extensions, plugins and and reliable <a href="http://en.wikipedia.org/wiki/Userscript">userscripts</a>. And the old rule: if you have any question on Gmail (or anything), don't forget to search in Google first.<br /> <br /> Brett: <a href="http://googleenterprise.blogspot.com/2011/09/pure-and-proven-cloud-architecture.html">Gmail’s servers are very reliable</a>, but it’s always a good idea to do regular backups in case you accidentally delete mail you need, or in case your account is compromised by someone getting your password (for example, if you reused your Gmail password on another website and it was stolen from there). Personally, I like <a href="http://code.google.com/p/got-your-back/">Got Your Back</a> as a backup/restore utility. Another resource for exporting and saving your data is Google’s <a href="http://www.dataliberation.org/">Data Liberation Front.</a><br /> <br /> John: Forum posters, please remember that we are volunteers who are here to help you. We recognize that you are often angry or upset when you come to us with serious problems, but it is much easier to help when your posts focus on providing the information we need rather than on your emotions. Feel free to ask questions if you don’t understand us and let us know if we misunderstood something about your situation. We also greatly appreciate it when you let us know when your questions have been answered! <span itemprop='author' itemscope='itemscope' itemtype='http://schema.org/Person'> <meta content='https://plus.google.com/116899029375914044550' itemprop='url'/> </span> </noscript> </div> </div> <div class='share'> <span class='gplus-share social-wrapper' data-href='https://plus.google.com/share?url=https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html'> <img alt='Share on Google+' height='24' src='https://www.gstatic.com/images/branding/google_plus/2x/ic_w_post_gplus_black_24dp.png' width='24'/> </span> <span class='twitter-custom social-wrapper' data-href='http://twitter.com/share?text=Official Gmail Blog:Faces of Gmail: Forum Top Contributors&url=https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html&via=gmail'> <img alt='Share on Twitter' height='24' src='https://www.gstatic.com/images/icons/material/system/2x/post_twitter_black_24dp.png' width='24'/> </span> <span class='fb-custom social-wrapper' data-href='https://www.facebook.com/sharer.php?u=https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html'> <img alt='Share on Facebook' height='24' src='https://www.gstatic.com/images/icons/material/system/2x/post_facebook_black_24dp.png' width='24'/> </span> </div> <div class='comment-container'> <i class='comment-img material-icons'>  </i> <span class='cmt_count_iframe_holder' data-count='0' data-onclick='' data-post-url='https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html' data-url='https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html' style='color: #4184F3;'></span> </div> <div class='post-footer'> <div class='cmt_iframe_holder' data-href='https://gmail.googleblog.com/2011/10/faces-of-gmail-forum-top-contributors.html' data-viewtype='FILTERED_POSTMOD'></div> <a href='https://plus.google.com/112374322230920073195' rel='author' style='display:none;'> Google </a> <div class='label-footer'> <span class='labels-caption'> Labels: </span> <span class='labels'> <a class='label' href='https://gmail.googleblog.com/search/label/Gmail%20Blog' rel='tag'> Gmail Blog </a> , <a class='label' href='https://gmail.googleblog.com/search/label/Google%20Apps%20Blog' rel='tag'> Google Apps Blog </a> </span> </div> </div> </div> <div class='post' data-id='7425297121696184004' itemscope='' itemtype='http://schema.org/BlogPosting'> <h2 class='title' itemprop='name'> <a href='https://gmail.googleblog.com/2011/10/learn-more-about-ads-in-gmail.html' itemprop='url' title='Learn more about ads in Gmail'> Learn more about ads in Gmail </a> </h2> <div class='post-header'> <div class='published'> <span class='publishdate' itemprop='datePublished'> October 31, 2011 </span> </div> </div> <div class='post-body'> <div class='post-content' itemprop='articleBody'> <script type='text/template'> <span class="byline-author">Posted by Alex Gawley, Product Manager</span><br /> <br /> We don’t want ads to be a mystery, so with our new “Why these ads” link, you can find out why an ad is being shown to you. By clicking the link - now next to ads in your Google search results and coming very soon to Gmail - you’ll be able to see information about why a specific ad appeared. In addition, we’re giving you greater control through our improved <a href="//google.com/settings/ads">Ads Preferences Manager</a>, where you’ll be able to block advertisers or turn off personalized ads.<br /> <br /> To learn more, check out this video from our lead software engineer, Diane Tang, or read our post on <a href="http://googleblog.blogspot.com/2011/10/increasing-transparency-and-choice-with.html">The Official Google Blog</a>.<br /> <div style="text-align: center;"> <br /></div> <div style="text-align: center;"> <iframe allowfullscreen="" frameborder="0" height="284" src="//www.youtube.com/embed/PN0I_YlDF1A?rel=0" width="500"></iframe></div> <span itemprop='author' itemscope='itemscope' itemtype='http://schema.org/Person'> <meta content='https://plus.google.com/116899029375914044550' itemprop='url'/> </span> </script> <noscript> <span class="byline-author">Posted by Alex Gawley, Product Manager</span><br /> <br /> We don’t want ads to be a mystery, so with our new “Why these ads” link, you can find out why an ad is being shown to you. By clicking the link - now next to ads in your Google search results and coming very soon to Gmail - you’ll be able to see information about why a specific ad appeared. In addition, we’re giving you greater control through our improved <a href="//google.com/settings/ads">Ads Preferences Manager</a>, where you’ll be able to block advertisers or turn off personalized ads.<br /> <br /> To learn more, check out this video from our lead software engineer, Diane Tang, or read our post on <a href="http://googleblog.blogspot.com/2011/10/increasing-transparency-and-choice-with.html">The Official Google Blog</a>.<br /> <div style="text-align: center;"> <br /></div> <div style="text-align: center;"> <iframe allowfullscreen="" frameborder="0" height="284" src="//www.youtube.com/embed/PN0I_YlDF1A?rel=0" width="500"></iframe></div> <span itemprop='author' itemscope='itemscope' itemtype='http://schema.org/Person'> <meta content='https://plus.google.com/116899029375914044550' itemprop='url'/> </span> </noscript> </div> </div> <div class='share'> <span class='gplus-share social-wrapper' 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Official Gmail Blog: October 2011