Complimenten en klachten - Regionaal Ziekenhuis Heilig Hart Tienen

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"> <div class="breadcrumbs__inner"> <ol class="breadcrumbs__list"> <li><a href="https://www.rztienen.be/nl/" class="link sco-link">Home</a></li> <li> Complimenten en klachten </li> </ol> </div> </aside> <div class="wrapper -padded"> <div class="container -padded"> <div class="page "> <aside class="page__navigation h-do-not-print"> <ul class="page-navigation -level-1"> <li class="page-navigation__item -no-children"> <div class="page-navigation__item__heading -level-1"> <a href="https://www.rztienen.be/nl/complimenten-en-klachten/rechten-van-de-patient/" class="page-navigation__item__link">Uw rechten als pati毛nt</a> </div> </li> <li class="page-navigation__item -no-children"> <div class="page-navigation__item__heading -level-1"> <a href="https://www.rztienen.be/nl/complimenten-en-klachten/aansprakelijkheid-zorgverleners-en-ziekenhuis/" class="page-navigation__item__link">Aansprakelijkheid zorgverleners en ziekenhuis</a> </div> </li> </ul> </aside> <main class="page__content"> <article class="page-body"> <div class="page-body__content"> <h1>Complimenten en klachten</h1> <p class="page-summary">Wij doen alle mogelijke inspanningen om u een gepersonaliseerde en kwaliteitsvolle zorg aan te bieden. We hopen dat u tevreden bent over onze zorg. Wilt u ons complimenteren? Dat kan via onderstaand feedbackformulier.</p> <p>Beantwoordt onze zorg- en dienstverlening toch niet aan uw verwachtingen? Bespreek dit rechtstreeks met de zorgverlener, de hoofdverpleegkundige of arts. Vaak volstaat dit om direct tot een oplossing te komen of eventuele misverstanden recht te zetten.</p> <p>Bespreekt u uw klacht liever niet met de betrokkene of bent u ontevreden over de voorgestelde oplossing? Wend u dan tot de ombudsdienst. Elke klacht helpt ons de kwaliteit van onze zorg te verbeteren.</p> <h3>Hoe meldt u een compliment of klacht bij de ombudsdienst?</h3> <p><span style="font-size: 1.7rem;">U kunt uw compliment of klacht zowel telefonisch, schriftelijk als persoonlijk indienen. </span><span style="font-size: 1.7rem;">U vindt de contactgegevens van de ombudsdienst onderaan op deze pagina. U kunt uw feedback ook online registreren via het online feedbackformulier hieronder of via een mail aan <a href="mailto:ombudsdienst@rztienen.be">ombudsdienst@rztienen.be</a>.</span></p> <p><a class="button" href="https://forms.zenya.work/85jg60ovhj/79" target="_blank">Online feedbackformulier</a></p> <p> </p> <div class="page-highlight"><strong>Incidenten melden</strong><br /> Via de ombudsdienst of het online feedbackformulier kunt u ook een incident melden als gevolg van een medische handeling, een hospitalisatie, een medisch onderzoek of een klacht binnen de interne bewakingsdienst.</div> <h3>Wat doet de ombudsdienst met uw klacht?</h3> <p>Na uw melding neemt de ombudsdienst contact met u op voor meer informatie over wat de klacht precies inhoudt, en de verwachtingen die u hierrond heeft.</p> <p>Het kan zijn dat u uw klacht slechts alleen wil melden of een signaal wil geven. In dat geval nemen wij uw feedback mee voor de verbetering van onze zorg- en dienstverlening.</p> <p>Als u streeft naar een oplossing van uw klacht kan de ombudsdienst:</p> <ul> <li>u informeren over <a href="https://www.rztienen.be/nl/complimenten-en-klachten/rechten-van-de-patient/">uw rechten als patiënt</a></li> <li>voor u bemiddelen</li> <li>een gesprek tot stand brengen met de betrokkene(n)</li> <li>u wijzen op andere mogelijkheden voor het afhandelen van uw klacht</li> </ul> <div class="page-highlight">Uw klacht wordt vertrouwelijk behandeld. De ombudspersoon is gebonden door het beroepsgeheim. Hij i<span style="font-size: 1.7rem;">s een neutrale, onafhankelijke bemiddelaar in het ziekenhuis en doet niets zonder uw uitdrukkelijke toestemming.</span></div> </div> <div class="page-body__contact-widget"> <section class="page-widget"> <h2 class="page-widget__title title--3"> <i class="far fa-calendar-check"></i> Maak een afspraak </h2> <div class="page-widget__body"> <div class="appointment-widget"> <div class="appointment-widget__campuses"> <div class="appointment-widget__campus"> <h4 class="appointment-widget__campus__title title--4">Campus Mari毛ndal</h4> <div class="appointment-widget__campus__phone-numbers"> <a href="tel:+3216803565" class="phone-number -icon">016 80 35 65</a><br> </div> <div class="appointment-widget__campus__opening-hours"> <div class="opening-hours"> <button class="opening-hours__button js-accordion-toggle js-opening-hours-accordion" data-accordion-group="opening-hours-group-953" data-accordion-id="opening-hours-id-953"> <svg class="svg-icon svg-icon--clock"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#svg-icon--clock"></use></svg> Toon openingsuren <svg class="svg-icon svg-icon--arrow"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#svg-icon--arrow"></use></svg> </button> <div class="opening-hours__hours js-accordion-content" data-accordion-id="opening-hours-id-953"> <table class="opening-hours__table"> <tbody> <tr> <td class="days">Ma-vr</td> <td class="hours">9-12.30 u.</td> </tr> </tbody> </table> </div> </div> </div> <a href="https://www.rztienen.be/nl/zorgaanbod/specialismen/ombudsdienst/32/" class="link -arrow">Bekijk route in het ziekenhuis</a> </div> </div> </div> </div> </section> </div> <div class="page-body__downloads"> <h2 class="title--2">Downloads</h2> <ul class="downloads"> <li class="downloads__item"> <svg class="svg-icon svg-icon--file"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#svg-icon--file"></use></svg> <a class="downloads__item__url" href="https://www.rztienen.be/files/download-db/2236/d1fd4c026acd563b29409225c3aa5192.pdf/" target="_blank" rel="noopener">Jaarverslag ombudsdienst 2023</a><span class="downloads__item__size">(288Kb)</span> </li> <li class="downloads__item"> <svg class="svg-icon svg-icon--file"><use xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="#svg-icon--file"></use></svg> <a class="downloads__item__url" href="https://www.rztienen.be/files/download-db/2103/d4ddefdc86e1d6f6d32672235e3eabcc.pdf/" target="_blank" rel="noopener">Ombudsdienst huishoudelijk reglement</a><span class="downloads__item__size">(179Kb)</span> </li> </ul> </div> </article> </main> </div> </div> </div> </div> <footer> <div class="wrapper -dark-blue2"> <div class="footer-top__item -contact footer-item"> <button class="footer-item__title js-accordion-toggle" data-accordion-group="footer-items" data-accordion-id="footer-item-contact"> Contact <svg class="svg-icon svg-icon--arrow"><use 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