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stop-color="#2172D9"></stop></linearGradient><linearGradient id="j" x1="7.791" x2="3.513" y1="2.411" y2="1.788" gradientUnits="userSpaceOnUse"><stop stop-color="#B44ADA"></stop><stop offset="1" stop-color="#364FFE"></stop></linearGradient><clipPath id="a"><path fill="#fff" d="M.037 0h16.187v16.187H.037z"></path></clipPath></defs></svg><small>Boost your customer engagement</small></a></li></ul></li><li tabindex="0"><span class="Menu_navItem__efJ4X ">Company<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" fill="none"><path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="m13.365 6-4.667 4.667L4.03 6"></path></svg></span><ul class="Menu_hidden__KIYSX"><li><a href="/vision/">Vision<small>Better customer service with Text Intelligence</small></a></li><li><a href="/roadmap/">Roadmap<small>See what's coming next to our products</small></a></li><li><a href="/focus/">Focus<small>Uncover our values that shape innovation</small></a></li><li><a href="/success/">Blog<small>Text automation explained</small></a></li><li><a href="/careers/">Careers<small>Find your dream role at Text</small></a></li><li><a href="/team/">Team<small>Meet Texters</small></a></li></ul></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div></header><main class="main"><div class="JobOffer_wrapper__JefBN"><h1>Support Hero</h1><section class="JobOffer_content__MeAhe"><div><h3><strong>About your team </strong></h3><p>We’re a team of almost 30 people dedicated to supporting over 40,000 customers across 150+ countries. We focus on providing effective support, quick and clear communication, and top-notch service quality. Our clients know they can always rely on us. Besides daily support, we work on different projects like collaboration with developers, language analysis, and much more! In times of quick AI development, we are working on improving automation and building AI tools to support people in their efforts to solve the most advanced cases and build relationships.</p><p>We’re available to our customers 24/7, so be prepared for different shifts.</p><h3><strong>You will be responsible for:</strong></h3><ul><li><p>Being the first point of contact, supporting customers with code installation, product usage, customer exit reporting, billing assistance, and more;</p></li><li><p>Quick, efficient, and high-quality communication;</p></li><li><p>Collaborating with technical support in more technically complex cases;</p></li><li><p>Building professional relationships with clients;</p></li><li><p>Learning about our products daily and keeping up with the release of new features by our product teams.</p></li></ul><h3><strong>What you'll need to bring:</strong></h3><ul><li><p>Excellent English skills – you’ll be using it all day;</p></li><li><p>We expect that you already have experience in business customer support;</p></li><li><p>Fast typing skills – at least 40 WPM;</p></li><li><p>Strong multitasking abilities;</p></li><li><p>You need to be ready to work the graveyard shift;</p></li><li><p>Strong analytical and communication skills;</p></li><li><p>You will need to be able to assimilate large amounts of information day in and day out;</p></li><li><p>Basic knowledge of JS/HTML is a plus.</p></li></ul></div><div><h3>How we work</h3><p>We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.</p><p>If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.</p></div><div><h3>Benefits</h3><p>We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.</p><p>What we really want you to feel and what we believe in <strong>is that the real benefits come from the culture we’ve built</strong>.</p><p>With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and <strong>people dedicated to their work</strong>, you’ll find a workplace where you can thrive.</p><p>And here’s the icing on the cake: you’ll have the opportunity to <strong>work with the makers</strong> behind all <a href="/">Text</a> products: <a href="https://www.livechat.com" target="_blank" rel="noreferrer noopener">LiveChat</a>, <a href="https://www.chatbot.com" target="_blank" rel="noreferrer noopener">ChatBot</a>, <a href="https://www.helpdesk.com" target="_blank" rel="noreferrer noopener">HelpDesk</a>, <a href="https://www.knowledgebase.com" target="_blank" rel="noreferrer noopener">KnowledgeBase</a>, <a href="https://openwidget.com" target="_blank" rel="noreferrer noopener">OpenWidget</a>.</p><p>Are you feeling like this might be a great place to consider working for? We feel it too ;) <strong>Join us and apply</strong>.</p></div><a class="JobOffer_applyBtn__jU9fS" href="https://jobs.lever.co/livechatinc/cf93eeff-3ec4-4cef-9acd-31d7bd14fc42/apply" target="_blank" rel="noopener noreferrer">Apply for this job</a></section></div></main><footer class="Footer_footer__Dhw_9"><div class="Footer_footerContainer__vcVmy"><div class="Footer_firstRow__r23sw"><div><div class="Logo_logo__3uUlF"><a href="/">text<span class="Logo_carrier__nvDPs">|</span></a></div><div class="Footer_socialIcons__S9DDj"><a aria-label="Go to LiveChat Twitter account" href="https://twitter.com/TextPlatform"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none"><g clip-path="url(#a)"><path fill="currentColor" d="M11.903 8.464 19.348 0h-1.764l-6.465 7.35L5.955 0H0l7.808 11.114L0 19.99h1.764l6.828-7.761 5.452 7.76H20L11.902 8.465Zm-2.417 2.747-.791-1.106L2.4 1.299h2.71l5.08 7.107.791 1.106 6.604 9.238h-2.71l-5.389-7.538Z"></path></g><defs><clipPath id="a"><path fill="#fff" d="M0 0h20v20H0z"></path></clipPath></defs></svg></a><a aria-label="Go to LiveChat LinkedIn account" href="https://www.linkedin.com/company/livechat/"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none" viewBox="0 0 21 20"><path fill="currentColor" fill-rule="evenodd" d="M17.543 17.042h-2.966V12.4c0-1.107-.02-2.53-1.542-2.53-1.542 0-1.778 1.207-1.778 2.451v4.721H8.294V7.498h2.842v1.304h.041c.397-.75 1.364-1.541 2.807-1.541 3.005 0 3.56 1.976 3.56 4.547v5.234ZM4.95 6.194a1.72 1.72 0 1 1-.003-3.44 1.72 1.72 0 0 1 .003 3.44ZM3.462 17.042h2.97V7.498h-2.97v9.544ZM19.02 0H1.975C1.16 0 .5.646.5 1.442v17.115C.5 19.353 1.161 20 1.975 20H19.02c.816 0 1.48-.647 1.48-1.443V1.442C20.5.646 19.835 0 19.02 0Z" clip-rule="evenodd"></path></svg></a><a aria-label="Go to LiveChat Facebook account" href="https://www.facebook.com/livechat/"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none" viewBox="0 0 21 20"><path fill="currentColor" d="M20.5 10.06c0-5.54-4.477-10.029-10-10.029s-10 4.49-10 10.03c0 5.007 3.656 9.156 8.438 9.908v-7.01h-2.54v-2.898h2.54V7.85c0-2.513 1.492-3.902 3.777-3.902 1.094 0 2.238.196 2.238.196v2.468h-1.262c-1.242 0-1.629.774-1.629 1.567v1.88h2.774l-.443 2.9h-2.33v7.009c4.78-.752 8.437-4.901 8.437-9.908Z"></path></svg></a><a aria-label="Go to LiveChat Youtube channel" href="https://www.youtube.com/@text_official"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" fill="none" viewBox="0 0 20 20"><path fill="currentColor" fill-rule="evenodd" d="M7.935 12.99V7.352l5.403 2.828-5.403 2.808ZM19.8 6.376s-.196-1.382-.795-1.991c-.76-.8-1.613-.803-2.004-.85-2.799-.203-6.997-.203-6.997-.203h-.008s-4.199 0-6.997.203c-.392.047-1.243.05-2.005.85C.395 4.995.2 6.376.2 6.376S0 8 0 9.624v1.522c0 1.624.2 3.247.2 3.247s.195 1.382.794 1.99c.762.8 1.761.775 2.206.858 1.6.154 6.8.202 6.8.202s4.203-.006 7.001-.21c.39-.046 1.243-.05 2.004-.85.6-.608.795-1.99.795-1.99s.2-1.623.2-3.247V9.623c0-1.623-.2-3.246-.2-3.246Z" clip-rule="evenodd"></path></svg></a></div></div><div class="Footer_menuLinks__BCXzL"><div><p>Build</p><a class="" href="/universe/">Universe</a><a class="" href="https://platform.text.com">Platform</a></div><div><p>Distribute</p><a class="" href="/marketplace/">Marketplace</a><a class="" href="https://platform.text.com/developer-program">Developer Program</a><a class="" href="https://incubator.text.com">Incubator</a><a class="" href="https://partners.livechat.com">Partner Program</a></div><div><p>Company</p><a class="" href="/vision/">Vision</a><a class="" href="/roadmap/">Roadmap</a><a class="" href="/focus/">Focus</a><a class="" href="/success/">Blog</a><a class="" href="/careers/">Careers</a><a class="" href="/team/">Team</a><a class="" href="/press/">Press</a><a class="" href="https://investor.text.com">Investors</a><a class="" href="/contact/">Contact</a></div></div></div><div class="Footer_secondRow__jo7Z0"><p>© 2024 Text, Inc. 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