Salesforce Flow - Automate Complex Processes with Ease

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It involves technology that takes a task people do and relegates it to software or hardware. Automation is a streamlined process that reduces or eliminates manual steps. There are two types of automation: unattended (actions without human intervention) and attended (actions executed by humans). Some automated tasks may combine the two.</p>\n","kind":"card_faq-qna","id":"1699282480484_1tc"},{"headline":"What is the difference between RPA and workflow automation?","description":"<p>Robotic process automation (RPA) is a software technology that combines robotics and automation to perform repetitive tasks. RPA is a method for business process automation that uses an application or \"bot\" that replicates an employee's desktop actions by interacting with an interface in the same way a human would.</p>\n<p>Workflow automation, on the other hand, is defined as taking an often tedious, manual task and converting it to a largely automated one. 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For example, an intelligent workflow can integrate CRM and enterprise resource planning (ERP) systems to deliver consumer buying insights to sales teams.</p>\n","kind":"card_faq-qna","id":"1699282498160_ffi"}]}]}],"path":"/mulesoft/automation","urlLoc":"ap","curHref":"/ap/mulesoft/automation/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-ap"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=ap search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-ap/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1693428153213_13ef_51240" data-blade-position="1" data-blade-name="sf/notification" data-blade-variant="notification" data-blade-source="www" data-blade-type="blade"> <section id="1693428153213_13ef_51240" class="relative notification--blade notification--blade--image-standard" style="background-color:#032D60" > <article data-module-id="1693428153213_13ef_51240" data-module-name="Relive the best moments from Connect:AI with 20+ on-demand sessions." data-module-position="1" data-module-type="headline"> <div class="notification__content-wrapper"> <div class="notification__image notification__image--standard"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/mulesoft-logo.webp?w=528" class="image__asset" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/mulesoft-logo.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/mulesoft-logo.webp?resize=300,300 300w" height="24px" /> </div> <div class="notification__text-wrapper"> <p class="notification__text" style="color: rgb(255, 255, 255)">Relive the best moments from Connect:AI with 20+ on-demand sessions.</p> <a class="notification__link pbc_link--bold" aria-label="Register to watch: the best moments from Connect:AI" href="https://www.mulesoft.com/connect-ai" target="_blank" style="color: rgb(255, 255, 255)"> Register to watch </a> </div> </div> </article> </section> </div><div data-blade-id="1668663345400_197k" data-blade-position="2" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <section id="1668663345400_197k" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1668663345400_197k" data-module-name="Transform your company with data-driven automation." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="5sLHGeaSDXr7mh9Jsvex2G" > <pbc-vidyard-analytics slot="analytics" video-uuid="5sLHGeaSDXr7mh9Jsvex2G" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" "> Transform your company with data-driven automation. </h1> <div class="blade__description"> <p>Use AI to build scalable processes that empower people to take action across various platforms – Salesforce, cloud, custom, or legacy systems – driving efficiency and cost savings. 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These solutions can then extend across any app, document, image, green screen, legacy system, and everything in between.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Read the report" data-link-url="https://www.mulesoft.com/lp/whitepaper/drive-innovation-with-automation-strategies?utm_source=salesforce&utm_medium=referral&utm_campaign=sfdcpdp" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Read the report: Drive innovation with automation" href="https://www.mulesoft.com/lp/whitepaper/drive-innovation-with-automation-strategies?utm_source=salesforce&utm_medium=referral&utm_campaign=sfdcpdp" target="_blank" rel="noopener" > Read the report <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 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data-blade-position="4" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1700844284037_12ji" class="relative oneup--blade oneup--right-image" > <div class="container"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1700844284037_12ji" data-module-name="Orchestrate parallel multiuser, multistep workflows." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-builder-multistep-workflows.jpg?w=1024" class="image__asset" alt="A graphic showing the orchestration of multi-user processes using Flow Builder's built-in task management." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-builder-multistep-workflows.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-builder-multistep-workflows.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-builder-multistep-workflows.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-builder-multistep-workflows.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Orchestrate parallel multiuser, multistep workflows. </h2> <div class="blade__description"> <p>As your company grows, so does the complexity of your workflows. Processes often require input from multiple users in multiple departments across multiple time zones and multiple systems. This increased complexity results in an increased amount of time spent waiting for each person to complete their task creating bottlenecks and reduced efficiency. Businesses want automation that helps them provide a seamless experience for their employees and customers across the entire business. Orchestration coordinates complex, multiuser processes using built-in task management to fast-track work between people and systems.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Get the datasheet" data-link-url="https://www.salesforce.com/form/platform/streamline-workflows-with-orchestrator/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Get the datasheet: How to coordinate and unify processes with built-in task guidance using Orchestrator" href="https://www.salesforce.com/form/platform/streamline-workflows-with-orchestrator/" > Get the datasheet </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1700844500429_5ff" data-blade-position="5" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1700844500429_5ff" class="relative oneup--blade oneup--left-image" > <div class="container"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1700844500429_5ff" data-module-name="Build enterprise-scale workflows and back-end processes across any system using AI." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-einstein-ai.webp?w=1024" class="image__asset" alt="A graphic showing how conversational intelligence can automatically generate workflows." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-einstein-ai.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-einstein-ai.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-einstein-ai.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-einstein-ai.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Build enterprise-scale workflows and back-end processes across any system using AI. </h2> <div class="blade__description"> <p>Businesses want easy-to-use automation tools that reduce the burden on IT while empowering everyone to collaborate and innovate quickly. They want automation that’s scalable for Salesforce and non-Salesforce users and makes it easy to integrate with existing and legacy systems. With the right tools, cross-functional teams can easily build automated processes that span every system. Additionally, they can enhance the user experience with dynamic, guided screen flows or gather data from any document, image, or legacy system to ensure data accuracy and consistency and boost productivity.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://admin.salesforce.com/blog/2023/einstein-for-flow-for-salesforce-admins" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Einstein for Flow" href="https://admin.salesforce.com/blog/2023/einstein-for-flow-for-salesforce-admins" target="_blank" rel="noopener" > Watch demo <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1700844522685_699" data-blade-position="6" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1700844522685_699" class="relative oneup--blade oneup--right-image" > <div class="container"> <article class="grid grid_main grid--onebyone" data-module-track-impressions="" data-module-id="1700844522685_699" data-module-name="Scale automation with prebuilt solutions." data-module-position="1" data-module-type="headline"> <div class="image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-pre-built-templates.jpg?w=1024" class="image__asset" alt="A graphic showing the library of customizable industry-specific, pre-built templates within Flow Builder." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-pre-built-templates.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-pre-built-templates.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-pre-built-templates.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/01/mulesoft-flow-pre-built-templates.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Scale automation with prebuilt solutions. </h2> <div class="blade__description"> <p>Not everyone is an expert when it comes to automation, and starting from scratch can feel daunting. Sometimes teams need to deliver projects quickly with little to no resources or expertise. With a library of over 900 customisable industry-specific, prebuilt templates to choose from, it’s easy to deliver automation quickly across your entire organisation, regardless of a team’s experience.</p> </div> </header> <div class="cta_container flex flex--right ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all templates" data-link-url="https://www.salesforce.com/products/platform/workflow-automation/workflow-library/flow-index/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="See all templates: Flow templates" href="https://www.salesforce.com/products/platform/workflow-automation/workflow-library/flow-index/" > See all templates </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1702904757348_198i" data-blade-position="7" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1702904757348_198i" class="relative text--blade" > <div class="container"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1702904757348_198i" data-module-name="Discover the right tools to build data-driven automation." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> Discover the right tools to build data-driven automation. </h2> </header> </article> </div> </section> </div><div data-blade-id="1706192180956_vat" data-blade-position="8" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1706192180956_vat" class="relative productportfolio--blade layout-- productportfolio--related_products_group" > <div class="container container--min-spacing-bottom"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="single--category cards section--secondary"> <div class="cards-grid__wrapper "> <article class="card card__1 card__wrapper" data-module-id="1706272973066_m0i" data-module-name="Orchestration" data-module-position="1" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/products/platform/workflow-automation/orchestrator/" data-link-text="Orchestration" data-link-url="https://www.salesforce.com/products/platform/workflow-automation/orchestrator/" data-link-type="header" target="_self"> Orchestration </a> </h3> <div class="card__description"> <p>Orchestrate end-to-end multi-user, multi-system business processes using low code.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/products/platform/workflow-automation/orchestrator/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Orchestration" href="https://www.salesforce.com/products/platform/workflow-automation/orchestrator/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1706272980156_1cp0" data-module-name="Builder" data-module-position="2" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://help.salesforce.com/s/articleView?id=sf.flow.htm&language=en_US&type=5" data-link-text="Builder" data-link-url="https://help.salesforce.com/s/articleView?id=sf.flow.htm&language=en_US&type=5" data-link-type="header" target="_self"> Builder </a> </h3> <div class="card__description"> <p>Design, test, and deploy single-user and triggered automations with low code.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://help.salesforce.com/s/articleView?id=sf.flow.htm&language=en_US&type=5" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Builder" href="https://help.salesforce.com/s/articleView?id=sf.flow.htm&language=en_US&type=5" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1706192324145_12uv" data-module-name="Composer" data-module-position="3" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/ap/mulesoft/composer/" data-link-text="Composer" data-link-url="https://www.salesforce.com/ap/mulesoft/composer/" data-link-type="header" target="_self"> Composer </a> </h3> <div class="card__description"> <p>Connect apps and data to Salesforce quickly and easily with clicks, not code, directly inside the Salesforce UI.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/mulesoft/composer/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: MuleSoft Composer" href="https://www.salesforce.com/ap/mulesoft/composer/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </article> </div> </div> </div> </div> </section> </div><div data-blade-id="1706207246933_yw5" data-blade-position="9" data-blade-name="sf/productportfolio" data-blade-variant="productportfolio" data-blade-source="www" data-blade-type="blade"> <section id="1706207246933_yw5" class="relative productportfolio--blade layout-- productportfolio--related_products_group" > <div class="container container--min-spacing-top background__present"> <div class="grid grid_main productportfolio productportfolio__ productportfolio__gridThree no-header"> <div class="single--category cards section--secondary"> <div class="cards-grid__wrapper "> <article class="card card__1 card__wrapper" data-module-id="1706273006048_kve" data-module-name="RPA" data-module-position="1" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/ap/mulesoft/rpa/" data-link-text="RPA" data-link-url="https://www.salesforce.com/ap/mulesoft/rpa/" data-link-type="header" target="_self"> RPA </a> </h3> <div class="card__description"> <p>Effortlessly automate repetitive tasks with an integrated robotic process automation (RPA) solution.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/mulesoft/rpa/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: MuleSoft RPA" href="https://www.salesforce.com/ap/mulesoft/rpa/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1706207246880_kt7" data-module-name="OmniStudio" data-module-position="2" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/products/omnistudio/overview/" data-link-text="OmniStudio" data-link-url="https://www.salesforce.com/products/omnistudio/overview/" data-link-type="header" target="_blank"> OmniStudio </a> </h3> <div class="card__description"> <p>Create industry-specific guided interactions that work across devices and channels.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/products/omnistudio/overview/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: OmniStudio" href="https://www.salesforce.com/products/omnistudio/overview/" target="_blank" rel="noopener" > Learn more <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1706273012509_vwh" data-module-name="Anypoint Platform" data-module-position="3" data-module-type="card_productaddon" > <div class="card--card_productaddon pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper" style="border-top: #90D0FE solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/ap/mulesoft/anypoint-platform/" data-link-text="Anypoint Platform" data-link-url="https://www.salesforce.com/ap/mulesoft/anypoint-platform/" data-link-type="header" target="_self"> Anypoint Platform </a> </h3> <div class="card__description"> <p>Start fast and realise immediate value with a single, unified solution for integration and APIs.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/ap/mulesoft/anypoint-platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: MuleSoft Anypoint Platform" href="https://www.salesforce.com/ap/mulesoft/anypoint-platform/" target="_self" rel="noopener" > Learn more </a> </pbc-button> 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<div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1706192148638_8jc" data-blade-position="10" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1706192148638_8jc" class="relative text--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1706192148638_8jc" data-module-name="How customers use MuleSoft to transform experiences." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> How customers use MuleSoft to transform experiences. </h2> </header> </article> </div> </section> </div><div data-blade-id="1686943479672_am4" data-blade-position="11" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1686943479672_am4" class="relative nup--blade layout--1 nup--card_quote" > <div class="container background__present"> <div class="grid grid_main nup nup__1 no-header"> <div class="cards cards--minimal"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1686943618938_xs7" data-module-name="Geoff Hickman" data-module-position="1" data-module-type="card_quote" > <div class="card--card_quote pbc-g-elevation-2 flex border-rad-16 "> <div class="card_quote_align--left"> <div class="card__image__wrapper"> <a href="https://www.mulesoft.com/case-studies/api/bayer-crop-science" tabindex="-1" aria-hidden="true" data-link-url="https://www.mulesoft.com/case-studies/api/bayer-crop-science" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/Bayer.png?w=1024" class="card__image" alt="Geoff Hickman, Technical Platform Owner, Bayer" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/Bayer.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/Bayer.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/03/Bayer.png?resize=768,768 768w" height="1024" width="1024"/> </a> </div> <div class="card__content__wrapper"> <blockquote class="card__copy__wrapper"> <div class="card__quote-mark card__quote--ap" aria-hidden="true"></div> <h3 class="card__headline" style=" "> <a href="https://www.mulesoft.com/case-studies/api/bayer-crop-science" data-link-text="MuleSoft's single pane of glass visibility is desirable for every role whether you are a developer or a line of business owner, you can see KPIs, monitoring and analytics. MuleSoft makes it easy for any user in our organization to find the data they need." data-link-url="https://www.mulesoft.com/case-studies/api/bayer-crop-science" data-link-type="header" target="_blank"> MuleSoft's single pane of glass visibility is desirable for every role whether you are a developer or a line of business owner, you can see KPIs, monitoring and analytics. MuleSoft makes it easy for any user in our organization to find the data they need. </a> </h3> <div class="tagline_wrapper"> <div class="name"> Geoff Hickman </div> <div class="role_company"> Technical Platform Owner, Bayer </div> </div> </blockquote> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Read the story" data-link-url="https://www.mulesoft.com/case-studies/api/bayer-crop-science" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondaryWithMobileText" data-stacking="wideM" aria-label="Read the story: Bayer customer story" href="https://www.mulesoft.com/case-studies/api/bayer-crop-science" target="_blank" rel="noopener" > Read the story <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 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8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1700595073860_1dmc" data-module-name="CIO Guide to Business Automation" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="/ap/form/pdf/business-automation/" tabindex="-1" aria-label="CIO Guide to Business Automation" data-link-url="/ap/form/pdf/business-automation/" data-link-type="image" 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From increasing system security to delivering better customer experiences, automation enables teams to be faster, more agile, and more productive.</p> </div> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the report" data-link-url="/ap/form/pdf/business-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the report: CIO Guide to Business Automation" href="/ap/form/pdf/business-automation/" target="_self" rel="noopener" > Read the report </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1700595073818_d4m" data-module-name="5 Tips for Building Automation Into Your Business" data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/blog/enterprise-automation-tips/" tabindex="-1" aria-label="5 Tips for Building Automation Into Your Business" data-link-url="https://www.salesforce.com/blog/enterprise-automation-tips/" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/5-tips-for-building-automation-into-your-business.jpg?w=1024" class="card__image" alt="5 Tips for Building Automation Into Your Business" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/5-tips-for-building-automation-into-your-business.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/5-tips-for-building-automation-into-your-business.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-ap/wp-content/uploads/sites/14/2024/04/5-tips-for-building-automation-into-your-business.jpg?resize=768,433 768w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Blog</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/blog/enterprise-automation-tips/" data-link-text="5 Tips for Building Automation Into Your Business" data-link-url="https://www.salesforce.com/blog/enterprise-automation-tips/" data-link-type="header" target="_blank"> 5 Tips for Building Automation Into Your Business </a> </h3> <div class="card__description mt-16"> <p>Enterprise automation doesn’t have to be complicated. 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data-blade-type="blade"> <section id="1691508978479_9la" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1691508978479_9la" data-module-name="Salesforce Flow FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Salesforce Flow FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1691508978479_9la" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1699282480484_1tc" data-module-name="What is automation?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1691508978479_9la-11" class="accordion__trigger" id="accordion1691508978479_9la-11" aria-label="What is automation?"> <span class="accordion__title relative"> What is automation? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-11" id="rel1691508978479_9la-11"> <div class="accordion__description"> <p>Automation reduces the work humans have to do on repetitive or monotonous tasks, which usually means a better experience for your customers and lower stress for your teams. It involves technology that takes a task people do and relegates it to software or hardware. Automation is a streamlined process that reduces or eliminates manual steps. There are two types of automation: unattended (actions without human intervention) and attended (actions executed by humans). Some automated tasks may combine the two.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1699282495940_ud4" data-module-name="What is the difference between RPA and workflow automation?" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-12" class="accordion__trigger" id="accordion1691508978479_9la-12" aria-label="What is the difference between RPA and workflow automation?"> <span class="accordion__title relative"> What is the difference between RPA and workflow automation? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-12" id="rel1691508978479_9la-12"> <div class="accordion__description"> <p>Robotic process automation (RPA) is a software technology that combines robotics and automation to perform repetitive tasks. RPA is a method for business process automation that uses an application or "bot" that replicates an employee's desktop actions by interacting with an interface in the same way a human would.</p> <p>Workflow automation, on the other hand, is defined as taking an often tedious, manual task and converting it to a largely automated one. In a work-from-anywhere world, workflow automation makes it easier and faster for employees to do work that’s enjoyable and high-impact rather than repetitive and monotonous.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1699282498160_ffi" data-module-name="What are the benefits of workflow automation for CRM?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1691508978479_9la-13" class="accordion__trigger" id="accordion1691508978479_9la-13" aria-label="What are the benefits of workflow automation for CRM?"> <span class="accordion__title relative"> What are the benefits of workflow automation for CRM? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1691508978479_9la-13" id="rel1691508978479_9la-13"> <div class="accordion__description"> <p>Workflow automation streamlines and enhances how employees use the CRM so they can be more productive and better serve customers. This improves both the employee’s and the customer’s experience. Executives report that improved employee experience leads to improved customer experience and can also impact revenue.</p> <p>Automated workflows also help remove bottlenecks, serving up insights to the right employee at the right time, in context of what they’re working on. For example, an intelligent workflow can integrate CRM and enterprise resource planning (ERP) systems to deliver consumer buying insights to sales teams.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(234, 245, 254) 100%);"></div> <div class="blade__background blade__background--below" aria-hidden="true"> <div class="background__graphics background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=300,51 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=768,129 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=1024,172 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=1536,259 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/background-sales-cloud-pricing-3.webp?resize=2048,345 2048w" width="100%"/> </div> <svg class="background__contour background__contour--overlap" viewBox="0 0 1440 98" fill="none"> <path d="M0 0.000976562C229.219 63.3102 470.662 98.001 720 98.001C969.338 98.001 1210.78 63.31 1440 0.000976562V99.001H0V0.000976562Z" fill="white"/> </svg> </div> </div> </section> </div> </main> <hgf-footer home-href=ap origin=https://wp.sfdcdigital.com/en-ap/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:+6563025700" aria-label="Contact, By phone"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/chat.js"></script> <link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

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