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id="Top"></span> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="gem-c-title govuk-!-margin-top-8 govuk-!-margin-bottom-8"> <h1 class="gem-c-title__text govuk-heading-xl"> Passport advice and complaints </h1> </div> </div> </div> <div class="govuk-grid-row"> <div class="govuk-grid-column-two-thirds"> <div class="responsive-bottom-margin"> <div class="gem-c-govspeak govuk-govspeak direction-ltr disable-youtube" data-module="govspeak"> <p>Contact HM Passport Office (<abbr title="HM Passport Office">HMPO</abbr>) for advice or complaints about British passports issued in the UK.</p> <p>There are different ways to contact <abbr title="HM Passport Office">HMPO</abbr> depending on your circumstances.</p> <div role="note" aria-label="Information" class="application-notice info-notice"> <p>For questions about visas or immigration, <a href="/web/20240416020510/https://www.gov.uk/contact-ukvi-inside-outside-uk">contact UK Visas and Immigration</a>.</p> </div> <h2 id="if-youre-waiting-for-your-new-passport">If you鈥檙e waiting for your new passport</h2> <p>You can get an update by <a href="/web/20240416020510/https://www.gov.uk/track-passport-application">tracking your passport application</a>. You鈥檒l need your application reference number.</p> <p>You can also <a href="/web/20240416020510/https://www.gov.uk/government/organisations/hm-passport-office/about-our-services">check how long passport applications usually take</a>.</p> <h2 id="if-you-need-advice">If you need advice</h2> <p>For general advice, you can:</p> <ul> <li> <a href="/web/20240416020510/https://www.gov.uk/government/organisations/hm-passport-office/contact/hm-passport-office-webchat">speak to an advisor online</a> using web chat</li> <li>use the <a rel="external" href="https://web.archive.org/web/20240416020510/https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml">online enquiry form</a> - you鈥檒l get a reply within 72 hours</li> <li>contact <abbr title="HM Passport Office">HMPO</abbr> by phone or post</li> </ul> <div class="contact"> <p>Passport Adviceline<br> Telephone: 0300 222 0000<br> From outside the UK: +44 (0)300 222 0000<br> Textphone: 18001 0300 222 0222<br> Monday to Friday, 8am to 8pm<br> Saturday, Sunday and UK bank holidays, 9am to 5:30pm<br> <a href="/web/20240416020510/https://www.gov.uk/call-charges">Find out about call charges</a></p> </div> <div class="address"><div class="adr org fn"><p> HM Passport Office <br>PO Box 767 <br>Southport <br>PR8 9PW <br> </p></div></div> <h2 id="if-you-need-a-passport-urgently">If you need a passport urgently</h2> <p>You can pay to use the <a href="/web/20240416020510/https://www.gov.uk/get-a-passport-urgently">Fast Track or Online Premium services</a> to get a passport, if you think the <a href="/web/20240416020510/https://www.gov.uk/apply-renew-passport">standard service</a> will take too long.</p> <div role="note" aria-label="Information" class="application-notice info-notice"> <p>If you鈥檝e already applied for a passport and have not received it, do not apply again using the Fast Track or Online Premium services. You will not get your passport sooner or get a refund.</p> </div> <p>Call the Passport Adviceline if you need to travel urgently because:</p> <ul> <li>you need medical treatment</li> <li>a friend or family member is seriously ill or has died</li> <li>you鈥檙e working for, or are representing, the government</li> </ul> <div class="contact"> <p>Passport Adviceline<br> Telephone: 0300 222 0000<br> From outside the UK: +44 (0)300 222 0000<br> Textphone: 18001 0300 222 0222<br> Monday to Friday, 8am to 8pm<br> Saturday, Sunday and UK bank holidays, 9am to 5:30pm<br> <a href="/web/20240416020510/https://www.gov.uk/call-charges">Find out about call charges</a></p> </div> <h2 id="to-make-a-complaint">To make a complaint</h2> <p>To make a complaint, you can either:</p> <ul> <li> <p>use the <a rel="external" href="https://web.archive.org/web/20240416020510/https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml">online enquiry form</a> - you鈥檒l get a reply within 72 hours</p> </li> <li> <p>contact <abbr title="HM Passport Office">HMPO</abbr> by post</p> </li> </ul> <div class="address"><div class="adr org fn"><p> HM Passport Office <br>PO Box 767 <br>Southport <br>PR8 9PW <br> </p></div></div> <p>Find out more about <a href="/web/20240416020510/https://www.gov.uk/government/organisations/hm-passport-office/about/complaints-procedure">how to make a complaint</a>.</p> <h2 id="more-information">More information</h2> <p>Find more information about how to:</p> <ul> <li><a href="/web/20240416020510/https://www.gov.uk/renew-adult-passport">renew or replace an adult UK passport</a></li> <li><a href="/web/20240416020510/https://www.gov.uk/apply-first-adult-passport">apply for your first adult passport</a></li> <li><a href="/web/20240416020510/https://www.gov.uk/get-a-child-passport">get a passport for a child</a></li> <li><a href="/web/20240416020510/https://www.gov.uk/passport-fees">pay for your passport and how much it costs</a></li> <li><a href="/web/20240416020510/https://www.gov.uk/how-the-post-office-check-and-send-service-works">use the passport Check & Send service</a></li> <li><a href="/web/20240416020510/https://www.gov.uk/apply-renew-passport-abroad">apply for or renew your UK passport if you鈥檙e outside the UK</a></li> </ul> </div> </div> </div> <div class="govuk-grid-column-one-third"> <div class="gem-c-contextual-sidebar"> <div class="gem-c-related-navigation" data-module="gem-track-click ga4-link-tracker"> <h2 id="related-nav-related_items-427e9ef8" class="gem-c-related-navigation__main-heading" data-track-count="sidebarRelatedItemSection"> Related content </h2> <nav role="navigation" class="gem-c-related-navigation__nav-section" aria-labelledby="related-nav-related_items-427e9ef8" data-module="gem-toggle"> <ul class="gem-c-related-navigation__link-list"> <li class="gem-c-related-navigation__link"><a class="govuk-link govuk-link gem-c-related-navigation__section-link govuk-link 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complaints", "datePublished": "2012-10-11T15:38:50Z", "dateModified": "2015-05-11T15:35:11Z", "text": "Contact HM Passport Office (previously the Identity and Passport Service) advice line - telephone, text relay, textphone, opening hours.", "publisher": { "@type": "Organization", "name": "GOV.UK", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk", "logo": { "@type": "ImageObject", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/assets/government-frontend/govuk_publishing_components/govuk-logo-b15a4d254746d1642b8187217576d1e8fe50b51352d352fda13eee55d3c1c80a.png" } }, "image": [ "https://web.archive.org/web/20240416020510/https://www.gov.uk/assets/government-frontend/govuk_publishing_components/govuk-schema-placeholder-1x1-c3d38c0d4fc00005df38a71e1db7097276681d6917bca58f0dc8336a252e1bb3.png", 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"https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line", "text": "\u003cp\u003eContact HM Passport Office (\u003cabbr title=\"HM Passport Office\"\u003eHMPO\u003c/abbr\u003e) for advice or complaints about British passports issued in the UK.\u003c/p\u003e\n\n\u003cp\u003eThere are different ways to contact \u003cabbr title=\"HM Passport Office\"\u003eHMPO\u003c/abbr\u003e depending on your circumstances.\u003c/p\u003e\n\n\u003cdiv role=\"note\" aria-label=\"Information\" class=\"application-notice info-notice\"\u003e\n\u003cp\u003eFor questions about visas or immigration, \u003ca href=\"/contact-ukvi-inside-outside-uk\"\u003econtact UK Visas and Immigration\u003c/a\u003e.\u003c/p\u003e\n\u003c/div\u003e\n\n" } }, { "@type": "Question", "name": "If you鈥檙e waiting for your new passport", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-youre-waiting-for-your-new-passport", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-youre-waiting-for-your-new-passport", "text": "\n\n\u003cp\u003eYou can get an update by \u003ca href=\"/track-passport-application\"\u003etracking your passport application\u003c/a\u003e. You鈥檒l need your application reference number.\u003c/p\u003e\n\n\u003cp\u003eYou can also \u003ca href=\"/government/organisations/hm-passport-office/about-our-services\"\u003echeck how long passport applications usually take\u003c/a\u003e.\u003c/p\u003e\n\n" } }, { "@type": "Question", "name": "If you need advice", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-you-need-advice", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-you-need-advice", "text": "\n\n\u003cp\u003eFor general advice, you can:\u003c/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003ca href=\"/government/organisations/hm-passport-office/contact/hm-passport-office-webchat\"\u003espeak to an advisor online\u003c/a\u003e using web chat\u003c/li\u003e\n \u003cli\u003euse the \u003ca rel=\"external\" href=\"https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml\"\u003eonline enquiry form\u003c/a\u003e - you鈥檒l get a reply within 72 hours\u003c/li\u003e\n \u003cli\u003econtact \u003cabbr title=\"HM Passport Office\"\u003eHMPO\u003c/abbr\u003e by phone or post\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cdiv class=\"contact\"\u003e\n\u003cp\u003ePassport Adviceline\u003cbr\u003e\nTelephone: 0300 222 0000\u003cbr\u003e\nFrom outside the UK: +44 (0)300 222 0000\u003cbr\u003e\nTextphone: 18001 0300 222 0222\u003cbr\u003e\nMonday to Friday, 8am to 8pm\u003cbr\u003e\nSaturday, Sunday and UK bank holidays, 9am to 5:30pm\u003cbr\u003e\n\u003ca href=\"/call-charges\"\u003eFind out about call charges\u003c/a\u003e\u003c/p\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"address\"\u003e\u003cdiv class=\"adr org fn\"\u003e\u003cp\u003e\n\nHM Passport Office \n\u003cbr\u003ePO Box 767 \n\u003cbr\u003eSouthport \n\u003cbr\u003ePR8 9PW\n\u003cbr\u003e\n\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\n\n" } }, { "@type": "Question", "name": "If you need a passport urgently", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-you-need-a-passport-urgently", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#if-you-need-a-passport-urgently", "text": "\n\n\u003cp\u003eYou can pay to use the \u003ca href=\"/get-a-passport-urgently\"\u003eFast Track or Online Premium services\u003c/a\u003e to get a passport, if you think the \u003ca href=\"/apply-renew-passport\"\u003estandard service\u003c/a\u003e will take too long.\u003c/p\u003e\n\n\u003cdiv role=\"note\" aria-label=\"Information\" class=\"application-notice info-notice\"\u003e\n\u003cp\u003eIf you鈥檝e already applied for a passport and have not received it, do not apply again using the Fast Track or Online Premium services. You will not get your passport sooner or get a refund.\u003c/p\u003e\n\u003c/div\u003e\n\n\u003cp\u003eCall the Passport Adviceline if you need to travel urgently because:\u003c/p\u003e\n\n\u003cul\u003e\n \u003cli\u003eyou need medical treatment\u003c/li\u003e\n \u003cli\u003ea friend or family member is seriously ill or has died\u003c/li\u003e\n \u003cli\u003eyou鈥檙e working for, or are representing, the government\u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cdiv class=\"contact\"\u003e\n\u003cp\u003ePassport Adviceline\u003cbr\u003e\nTelephone: 0300 222 0000\u003cbr\u003e\nFrom outside the UK: +44 (0)300 222 0000\u003cbr\u003e\nTextphone: 18001 0300 222 0222\u003cbr\u003e\nMonday to Friday, 8am to 8pm\u003cbr\u003e\nSaturday, Sunday and UK bank holidays, 9am to 5:30pm\u003cbr\u003e\n\u003ca href=\"/call-charges\"\u003eFind out about call charges\u003c/a\u003e\u003c/p\u003e\n\u003c/div\u003e\n\n" } }, { "@type": "Question", "name": "To make a complaint", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#to-make-a-complaint", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#to-make-a-complaint", "text": "\n\n\u003cp\u003eTo make a complaint, you can either:\u003c/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n \u003cp\u003euse the \u003ca rel=\"external\" href=\"https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml\"\u003eonline enquiry form\u003c/a\u003e - you鈥檒l get a reply within 72 hours\u003c/p\u003e\n \u003c/li\u003e\n \u003cli\u003e\n \u003cp\u003econtact \u003cabbr title=\"HM Passport Office\"\u003eHMPO\u003c/abbr\u003e by post\u003c/p\u003e\n \u003c/li\u003e\n\u003c/ul\u003e\n\n\u003cdiv class=\"address\"\u003e\u003cdiv class=\"adr org fn\"\u003e\u003cp\u003e\n\nHM Passport Office \n\u003cbr\u003ePO Box 767 \n\u003cbr\u003eSouthport \n\u003cbr\u003ePR8 9PW\n\u003cbr\u003e\n\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\n\n\u003cp\u003eFind out more about \u003ca href=\"/government/organisations/hm-passport-office/about/complaints-procedure\"\u003ehow to make a complaint\u003c/a\u003e.\u003c/p\u003e\n\n" } }, { "@type": "Question", "name": "More information", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#more-information", "acceptedAnswer": { "@type": "Answer", "url": "https://web.archive.org/web/20240416020510/https://www.gov.uk/passport-advice-line#more-information", "text": "\n\n\u003cp\u003eFind more information about how to:\u003c/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\"/renew-adult-passport\"\u003erenew or replace an adult UK passport\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\"/apply-first-adult-passport\"\u003eapply for your first adult passport\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\"/get-a-child-passport\"\u003eget a passport for a child\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\"/passport-fees\"\u003epay for your passport and how much it costs\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\"/how-the-post-office-check-and-send-service-works\"\u003euse the passport Check \u0026amp; Send service\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\"/apply-renew-passport-abroad\"\u003eapply for or renew your UK passport if you鈥檙e outside the UK\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n" } } ] } </script><script type="application/ld+json"> { "@context": "https://web.archive.org/web/20240416020510/http://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "item": { "name": "Home", "@id": "https://web.archive.org/web/20240416020510/https://www.gov.uk/" } }, { "@type": "ListItem", "position": 2, "item": { "name": "Passports, travel and living abroad", "@id": "https://web.archive.org/web/20240416020510/https://www.gov.uk/browse/abroad" } }, { "@type": "ListItem", "position": 3, "item": { "name": "Passports", "@id": "https://web.archive.org/web/20240416020510/https://www.gov.uk/browse/abroad/passports" } } ] } </script> </body> </html>

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