Office of the Veterans Ombud | Office of the Veterans Ombudsman

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class="hidden"></div> </div> </div> <main property="mainContentOfPage" class="col-md-12 main-container container js-quickedit-main-content"> <section> <a id="main-content"></a> <div class="region region-content"> <article class="landing-page full clearfix"> <div class="content"> <div class="row bs-1col"> <div class="col-sm-12 bs-region bs-region--main"> <div data-block-plugin-id="block_content:2e1857a0-8f75-4f69-9a20-3fac6366da12" class="block block-block-content block-block-content2e1857a0-8f75-4f69-9a20-3fac6366da12 clearfix"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><div class="row mrgn-bttm-lg"> <div class="col-md-6"> <h1>Office of the Veterans Ombud</h1> <p>The Office of the Veterans Ombud reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.</p> <a class="provisional btn btn-call-to-action" href="/en/contact-us">Contact Us</a></div> <div class="col-md-6"> <figure class="wb-mltmd"> <video poster="/sites/default/files/2023-02/Ombud-Logo-blue-72.png" title="Office of the Veteran Ombud"><source src="/sites/default/files/2023-07/8339029399.mp4" type="video/mp4"></video> <figcaption> <p><a href="/en/video-transcript-why-come-us">Read the transcript</a></p> </figcaption> </figure> </div> </div> <section class="alert alert-info"> <h3>Delays in processing and responding to complaints and inquiries</h3> <p>We are currently experiencing a high volume of complaints and inquiries. As a result, response times may be longer than usual and delays in our analysis and review of files are expected. We appreciate your patience and understanding as we work diligently to address your concerns.</p> </section> <div class="bg-gctheme opct-90 full-width"> <div class="container"> <div class="row"> <div class="mrgn-tp-lg mrgn-bttm-lg col-xs-12"> <p class="pull-left text-white mrgn-bttm-0">Featured resource: </p> <p class="pull-left mrgn-bttm-0"><a class="stretched-link text-white" href="/en/publications/resource-guides-and-information/what-to-expect-when-you-contact-our-office">What to Expect When You Contact Our Office</a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row bs-1col"> <div class="col-sm-12 bs-region bs-region--main"> <div data-block-plugin-id="block_content:15051204-3c27-4993-823c-65f712ebb5d4" class="block block-block-content block-block-content15051204-3c27-4993-823c-65f712ebb5d4 clearfix"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><section class="gc-srvinfo mrgn-bttm-lg"> <h2 class="h3">Services and information</h2> <div class="wb-eqht row"> <div class="col-lg-4 col-md-6"> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="3630af1d-7a8e-427b-b1df-0e5bd6b5855b" href="/en/requests-complaints" title="Have a complaint or question?">Have a complaint or a question?</a></h3> <p>Start the process here, online complaint form, online booking tool, contact us</p> </div> <div class="col-lg-4 col-md-6"> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1ca99b48-df77-4f23-a669-127d972f3504" href="/en/what-we-do" title="What we do">What we do</a></h3> <p>Our mandate, the Veterans Ombud Advisory Council, OVO Commendations, the Veterans Ombud</p> </div> <div class="col-lg-4 col-md-6"> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="e49e2028-d892-49f7-8374-9a803e0df2d3" href="/en/publications" title="Publications">Publications</a></h3> <p>Systemic Reviews, Resource Guides, Spotlight, Annual Reports</p> </div> <div class="col-lg-4 col-md-6"> <h3><a href="/en/featured-cases">Featured Cases</a></h3> <p>Learn how we have helped Veterans and their families</p> </div> <div class="col-lg-4 col-md-6"> <h3><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="fa94e7cc-29d6-440b-8c65-071d02767f91" href="/en/media" title="News & Media">News</a></h3> <p>Press releases, social media links, contact us for media enquiries</p> </div> </div> </section> </div> </div> </div> </div> <div class="row bs-1col"> <div class="col-sm-12 bs-region bs-region--main"> <div data-block-plugin-id="block_content:70a6c035-2919-4c36-aa99-bda0a5840fbb" class="block block-block-content block-block-content70a6c035-2919-4c36-aa99-bda0a5840fbb clearfix"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field--item"><section class="well well-sm brdr-0 mrgn-bttm-0 full-width"> <div class="container"> <div class="row"> <section class="col-md-4 mrgn-bttm-lg"> <h2 class="h3 mrgn-tp-md">Veterans Ombud</h2> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="2451a9d3-8fea-442f-9514-2ac7f7430052" href="/en/what-we-do/your-ombudsman" title="Your Ombud">Colonel (Ret'd) Nishika Jardine</a> </p> <div class="align-center wxt-media-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field--item"> <img loading="lazy" src="/sites/default/files/2023-08/Nishika%20Jardine_Veterans%20Ombud.png" width="431" height="500" class="img-responsive" alt="Nishika Jardine_Veterans Ombud"> </div> </div> </section> <section class="col-md-4 lnkbx mrgn-bttm-lg"> <h2 class="h3 mrgn-tp-md"><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="87d34901-3ec5-49f3-ac60-4850e0d2ae46" href="/en/contact-us" title="Contact Us">Contact us</a></h2> </section> <div class="clearfix"> </div> </div> </div> </section> </div> </div> </div> </div> <div class="row bs-2col"> <div class="col-sm-4 bs-region bs-region--left"> <section class="views-element-container block block-views block-views-blockfeatured-news-block-1 clearfix" data-block-plugin-id="views_block:featured_news-block_1"> <h2 class="block-title">Our News</h2> <div class="form-group"><div class="view view-featured-news view-id-featured_news view-display-id-block_1 js-view-dom-id-52be79eb809934da89ff279bce63c3013a4f4c833aa441cf01b8991aa51b8aad"> <div class="view-content"> <div class="well"> <ul class="list-unstyled lst-spcd"> <li><div class="views-field views-field-title"><span class="field-content"><a href="/en/media/media-advisories/veterans-ombud-will-visit-kingston-and-trenton-october7-11" hreflang="en">Veterans Ombud Will Visit Kingston and Trenton October 7-11</a></span></div><div class="views-field views-field-created"><span class="field-content"><time datetime="2024-10-08T12:37:15-03:00">October 08, 2024</time> </span></div></li> <li><div class="views-field views-field-title"><span class="field-content"><a href="/en/media/news-releases/spotlight-progress-update-on-ovo-recommendations-to-vac-2024" hreflang="en">Veterans Ombud Releases 2024 Spotlight: Progress Update on OVO Recommendations to VAC</a></span></div><div class="views-field views-field-created"><span class="field-content"><time datetime="2024-08-21T14:28:11-03:00">August 21, 2024</time> </span></div></li> <li><div class="views-field views-field-title"><span class="field-content"><a href="/en/publications/systemic-reviews/recommendation-re-the-burden-of-care-a-fairness-gap-in-the-veterans-independence-program-policy" hreflang="en">Re: The Burden of Care: A Fairness Gap in the Veterans Independence Program Policy</a></span></div><div class="views-field views-field-created"><span class="field-content"><time datetime="2024-05-07T16:21:06-03:00">May 07, 2024</time> </span></div></li> </ul> </div> </div> </div> </div> </section> </div> <div class="col-sm-8 bs-region bs-region--right"> <section class="views-element-container block block-views block-views-blockfeatured-reviews-block-1 clearfix" data-block-plugin-id="views_block:featured_reviews-block_1"> <h2 class="block-title">Reviews</h2> <div class="form-group"><div class="view view-featured-reviews view-id-featured_reviews view-display-id-block_1 js-view-dom-id-21f3e17bb2c589673adc82d70309da90cc1cf9051621f9a66e752b7cc84ba1d4"> <div class="view-content"> <div id="views-bootstrap-featured-reviews-block-1" class="grid views-view-grid horizontal"> <div class="row row-1"> <div class="mrgn-bttm-md col col-xs-12 col-sm-12 col-md-12 col-lg-12 col-1"> <div class="views-field views-field-title"><span class="field-content"><a href="/en/publications/systemic-reviews/recommendation-re-the-burden-of-care-a-fairness-gap-in-the-veterans-independence-program-policy" hreflang="en">Re: The Burden of Care: A Fairness Gap in the Veterans Independence Program Policy</a></span></div><div class="views-field views-field-field-short-"><div class="field-content"><p>Dear Minister Petitpas Taylor, Further to the letter of intent sent on May 15, 2020 by my predecessor to the Deputy Minister of Veterans Affairs Canada (VAC), I am pleased to submit our findings and my recommendation from our abbreviated systemic review into the Department鈥檚 benefits and programs that support care and independence at home for Veterans.</p> </div></div> </div> <div class="clearfix visible-xs-block"></div> <div class="clearfix visible-sm-block"></div> <div class="clearfix visible-md-block"></div> <div class="clearfix visible-lg-block"></div> <div class="mrgn-bttm-md col col-xs-12 col-sm-12 col-md-12 col-lg-12 col-2"> <div class="views-field views-field-title"><span class="field-content"><a href="/en/publications/systemic-reviews/full-and-fair-payment-of-pain-and-suffering-compensation" hreflang="en">Full and Fair Payment of Pain and Suffering Compensation</a></span></div><div class="views-field views-field-field-short-"><div class="field-content"><p>We launched this review after receiving a complaint from a Veteran鈥檚 loved one. The Veteran died after Veterans Affairs Canada (VAC) made a favourable Pain and Suffering Compensation (PSC) decision. He had no surviving spouse, common-law partner, or dependent children...</p> </div></div> </div> <div class="clearfix visible-xs-block"></div> <div class="clearfix visible-sm-block"></div> <div class="clearfix visible-md-block"></div> <div class="clearfix visible-lg-block"></div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </article> </div> <div class="pagedetails-wrapper"> <div class="pagedetails region region-content-footer"> <div class="row"> <div id="block-ombudsman-reportproblemblock" class="col-sm-6 col-md-5 col-lg-4 block block-wxt-ext-webform block-report-problem-block clearfix" data-block-plugin-id="report_problem_block"> <details class="brdr-0"> <summary class="btn btn-default text-center"> Report a problem or mistake on this page</summary> <div class="well row"> <div class="gc-rprt-prblm"> <span id="webform-submission-gcweb-report-a-problem-node-636-form-ajax-content"></span><div id="webform-submission-gcweb-report-a-problem-node-636-form-ajax" 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