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<!DOCTYPE html><html lang="sv-SE"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Consumer finance report: How Covid-19 is impacting banking and payments - Trustpilot Business Blogg</title><meta content="Consumer finance report: How Covid-19 is impacting banking and payments - Trustpilot Business Blogg" itemProp="name"/><meta name="robots" content="noindex, nofollow"/><meta name="description" content="The world has been through a tumultuous year as consumers have faced a global pandemic and economic turmoil. The shift away from in-branch banking towards digital banking, contactless payments and mobile wallets has accelerated due to social distancing"/><meta property="og:title" content="Consumer finance report: How Covid-19 is impacting banking and payments - Trustpilot Business Blogg"/><meta property="twitter:title" content="Consumer finance report: How Covid-19 is impacting banking and payments - Trustpilot Business Blogg"/><meta property="og:description" content="The world has been through a tumultuous year as consumers have faced a global pandemic and economic turmoil. The shift away from in-branch banking towards digital banking, contactless payments and mobile wallets has accelerated due to social distancing"/><meta property="twitter:description" content="The world has been through a tumultuous year as consumers have faced a global pandemic and economic turmoil. The shift away from in-branch banking towards digital banking, contactless payments and mobile wallets has accelerated due to social distancing"/><meta content="https://se.business.trustpilot.com/guides-reports/learn-from-customers/2021-consumer-finance-report-how-covid-19-is-impacting-banking-and-payments" itemProp="url"/><meta property="og:url" content="https://se.business.trustpilot.com/guides-reports/learn-from-customers/2021-consumer-finance-report-how-covid-19-is-impacting-banking-and-payments"/><meta property="twitter:url" content="https://se.business.trustpilot.com/guides-reports/learn-from-customers/2021-consumer-finance-report-how-covid-19-is-impacting-banking-and-payments"/><meta property="og:type" content="article"/><meta property="og:image" content="https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png"/><meta property="twitter:image" 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href="/guides-reports/learn-from-customers" class="Links__StyledAnchor-sc-hi52k0-0 dIHLzf Links__Link-sc-hi52k0-1 SingleResourceView__TopPillarLink-sc-1jrcm8m-0 hRKPDT cjCAjo">Dra l盲rdom av dina kunder</a><h1 itemProp="name headline" class="Headers__Heading-sc-1erae96-0 Headers__H1-sc-1erae96-2 SingleResourceView__Title-sc-1jrcm8m-1 gKXYKr hfVHek gznBAT">Consumer finance report: How Covid-19 is impacting banking and payments</h1><div itemProp="dateCreated datePublished" class="SingleResourceView__PublishedDate-sc-1jrcm8m-2 drbXzu">tisdag 19 januari 2021</div></div><meta itemProp="image" content="https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png"/><div class="SingleResourceView__ArticleContent-sc-1jrcm8m-4 gjUSoq"><div class="Spacing-sc-11pk266-0 ResourceImage__Wrapper-sc-uyzb89-1 gRBtms kJAtin"><div class="react-aspect-ratio-placeholder" style="max-width:826px;width:100%;--aspect-ratio:(1.444055944055944)"><img alt="2021 Consumer Finance Report" title=" " sizes="50vw" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=384&fm=webp 384w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=640&fm=webp 640w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=750&fm=webp 750w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=828&fm=webp 828w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=1080&fm=webp 1080w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=1200&fm=webp 1200w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=1920&fm=webp 1920w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=2048&fm=webp 2048w, https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=3840&fm=webp 3840w" src="https://images.ctfassets.net/b7g9mrbfayuu/3nitmHcgbCwKFArPaqEPez/3751add3ee8902cd6b471e5509980893/Screenshot_2022-11-17_at_10.15.41.png?q=80&w=3840&fm=webp" decoding="async" data-nimg="fill" loading="lazy" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent"/></div></div><div class="from-markdown SingleResourceView__Introduction-sc-1jrcm8m-3 dxQfQm"><p class="Markdown__Paragraph-sc-wk78ky-0 enQjDh">The world has been through a tumultuous year as consumers have faced the twin threat of a global pandemic and economic turmoil. The shift away from in-branch banking and cash transactions towards digital banking services, contactless payment technologies and mobile wallets has accelerated due to social distancing and lockdown requirements.</p></div><div class="Spacing-sc-11pk266-0 kTQFfb"><div class="RichText__RichtextWrapper-sc-lgc1a-5 cKNMGu"></div></div><div class="Spacing-sc-11pk266-0 fWOdXJ"><div class="SingleResourceView__ResourceFooter-sc-1jrcm8m-6 gdgrgb"><div itemscope="" itemProp="author" class="Author__Wrapper-sc-1ep02bo-0 dLxPXm" itemType="https://schema.org/Person"><div class="Author__SectionName-sc-1ep02bo-2 exWuZb">F枚rfattare</div><div class="Author__Header-sc-1ep02bo-3 dwxJle"><div class="Author__Image-sc-1ep02bo-1 cHhCTI"><picture><source type="image/webp" srcSet="https://images.ctfassets.net/b7g9mrbfayuu/53sI9eT6ZOwB5ZegxFJMN0/e54e1f55e18423fd615a0deebe5697c0/Trustpilot_logo_Round_Star_BlueBG_420x420.png?w=120&fm=webp&q=80"/><img alt="Trustpilot" loading="lazy" src="https://images.ctfassets.net/b7g9mrbfayuu/53sI9eT6ZOwB5ZegxFJMN0/e54e1f55e18423fd615a0deebe5697c0/Trustpilot_logo_Round_Star_BlueBG_420x420.png?w=120&fm=jpg&q=80" itemProp="image" title="Trustpilot - En ledande omd枚mesplattform"/></picture></div><div class="Author__Info-sc-1ep02bo-7 cryOmn"><div itemProp="name" class="Author__Name-sc-1ep02bo-4 eIjpPE">Trustpilot</div><div itemProp="jobTitle" class="Author__Title-sc-1ep02bo-5 jYfPKU">En ledande omd枚mesplattform</div></div></div><div itemProp="description" class="Author__Description-sc-1ep02bo-6 ivrcQH">Trustpilot 盲r en plattform som 盲r 枚ppen f枚r alla. Varje m氓nad skriver m盲nniskor 枚ver 2 miljoner omd枚men p氓 Trustpilot f枚r att hj盲lpa varandra att hitta bra f枚retag och ta b盲ttre k枚pbeslut. 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style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;color:transparent"/></div></div></a><div class="ResourcePreview__Info-sc-1isvcvt-6 qElTU"><a href="/guides-reports/learn-from-customers" class="Links__StyledAnchor-sc-hi52k0-0 dIHLzf Links__Link-sc-hi52k0-1 ResourcePreview__Pillar-sc-1isvcvt-3 hRKPDT jLMrdp">Dra l盲rdom av dina kunder</a><a href="/guides-reports/learn-from-customers/varfor-skriver-manniskor-negativa-omdomen" class="Links__StyledAnchor-sc-hi52k0-0 dIHLzf Links__Link-sc-hi52k0-1 hRKPDT"><h3 id="resource-preview-header-varfor-skriver-manniskor-negativa-omdomen" class="ResourcePreview__Header-sc-1isvcvt-4 faqetS">Varf枚r skriver m盲nniskor negativa omd枚men?</h3></a></div></div><div class="ResourcePreview__Wrapper-sc-1isvcvt-0 jYhHgZ ResourceList__SpacedVerticalPreview-sc-pc4464-1 hRalXx"><a aria-labelledby="resource-preview-header-ett-satt-att-forsta-coronapandemins-paverkan-pa-foretag-och-blicka-framat" 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