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icon-arrow"></span><span class="menu-text">Coverage</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"></span></button> <ul class="sub-menu"> <li id="menu-item-3357" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3357"><a href="https://pshcp.ca/coverage/supplementary-coverage/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Supplementary Coverage</span></a></li> <li id="menu-item-3358" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3358"><a href="https://pshcp.ca/coverage/comprehensive-coverage/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Comprehensive Coverage</span></a></li> <li id="menu-item-3359" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3359"><a href="https://pshcp.ca/coverage/amending-my-coverage/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Amending my coverage</span></a></li> <li id="menu-item-3360" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3360"><a href="https://pshcp.ca/coverage/leave-without-pay/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Leave Without Pay</span></a></li> <li id="menu-item-3362" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3362"><a href="https://pshcp.ca/coverage/leaving-the-plan/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Leaving the Plan</span></a></li> <li id="menu-item-3361" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3361"><a href="https://pshcp.ca/coverage/retirement/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Retirement</span></a></li> <li id="menu-item-3363" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3363"><a href="https://pshcp.ca/coverage/survivor-benefits/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Survivor benefits</span></a></li></ul> </li><li id="menu-item-3366" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3366"><a href="https://pshcp.ca/benefits/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Benefits</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"></span></button> <ul class="sub-menu"> <li id="menu-item-3368" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3368"><a href="https://pshcp.ca/benefits/extended-health-provision/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Extended Health Provision</span></a></li> <li id="menu-item-3378" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3378"><a href="https://pshcp.ca/benefits/hospital-provision/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Hospital Provision</span></a></li> <li id="menu-item-3379" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3379"><a href="https://pshcp.ca/benefits/hospital-outside-canada-provision/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Hospital (Outside Canada) Provision</span></a></li> <li id="menu-item-3364" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3364"><a href="https://pshcp.ca/benefits/basic-health-care-provision/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Basic Health Care Provision</span></a></li> <li id="menu-item-3365" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3365"><a href="https://pshcp.ca/benefits/maximum-eligible-expenses/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Maximum Eligible Expenses</span></a></li> <li id="menu-item-3367" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3367"><a 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menu-item-3370"><a href="https://pshcp.ca/claims/how-to-use-the-pshcp-benefit-card/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">How to use the PSHCP Benefit Card</span></a></li> <li id="menu-item-3371" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3371"><a href="https://pshcp.ca/claims/how-to-submit-a-paper-claim/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">How to Submit a Claim</span></a></li> <li id="menu-item-3372" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3372"><a href="https://pshcp.ca/claims/coordination-of-benefits/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Coordination of Benefits</span></a></li> <li id="menu-item-3373" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3373"><a href="https://pshcp.ca/claims/questions-about-your-claim/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Questions About Your Claim</span></a></li></ul> </li><li id="menu-item-3374" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3374"><a href="https://pshcp.ca/appeals/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Appeals</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"></span></button> <ul class="sub-menu"> <li id="menu-item-3375" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3375"><a href="https://pshcp.ca/appeals/claims-related-appeals/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Claims-Related</span></a></li> <li id="menu-item-3376" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3376"><a href="https://pshcp.ca/appeals/coverage-related-appeals/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">Coverage-Related</span></a></li> <li id="menu-item-3377" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3377"><a href="https://pshcp.ca/appeals/how-to-submit-an-appeal/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">How to Submit</span></a></li></ul> </li></ul></div></nav></div></div> </div> <div class="ast-builder-layout-element ast-flex site-header-focus-item ast-header-search" data-section="section-header-search"> <div class="ast-search-menu-icon search-box ast-inline-search"> <form role="search" method="get" class="search-form" action="https://pshcp.ca/"> <span class="screen-reader-text">Search for:</span> <input type="search" class="search-field" placeholder="Search..." value="" name="s" /> <button type="submit" class="search-submit" value="Search" aria-label="Search"><i class="astra-search-icon"> <span class="ast-icon icon-search"></span> </i></button> </form></div> </div> </div> </div> </div> </div> </div> </div>  <div id="ast-mobile-header" class="ast-mobile-header-wrap " data-type="off-canvas"> <div class="ast-main-header-wrap main-header-bar-wrap" > <div class="ast-primary-header-bar ast-primary-header main-header-bar site-primary-header-wrap site-header-focus-item ast-builder-grid-row-layout-default ast-builder-grid-row-tablet-layout-default ast-builder-grid-row-mobile-layout-default" data-section="section-transparent-header"> <div class="ast-builder-grid-row ast-builder-grid-row-has-sides 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aria-expanded="false"> <span class="screen-reader-text">Main Menu</span> <span class="mobile-menu-toggle-icon"> <span class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-menu-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M3 13h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 7h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1zM3 19h18c0.552 0 1-0.448 1-1s-0.448-1-1-1h-18c-0.552 0-1 0.448-1 1s0.448 1 1 1z'></path></svg></span><span class="ahfb-svg-iconset ast-inline-flex svg-baseline"><svg class='ast-mobile-svg ast-close-svg' fill='currentColor' version='1.1' xmlns='http://www.w3.org/2000/svg' width='24' height='24' viewBox='0 0 24 24'><path d='M5.293 6.707l5.293 5.293-5.293 5.293c-0.391 0.391-0.391 1.024 0 1.414s1.024 0.391 1.414 0l5.293-5.293 5.293 5.293c0.391 0.391 1.024 0.391 1.414 0s0.391-1.024 0-1.414l-5.293-5.293 5.293-5.293c0.391-0.391 0.391-1.024 0-1.414s-1.024-0.391-1.414 0l-5.293 5.293-5.293-5.293c-0.391-0.391-1.024-0.391-1.414 0s-0.391 1.024 0 1.414z'></path></svg></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </header> <section id="pshcp-banner" style="background-image: url(/wp-content/uploads/2021/09/family-by-lake.jpeg)"> <div class="ast-container"> <h1 class="banner-title">The Plan Administrator</h1> </div> </section> <div id="content" class="site-content"> <div class="ast-container"> <div class="page-row"> <div class="col-left"> <div class="widget widget-bsn-list"><h2 class="widgettitle"><a href="https://pshcp.ca/about-the-pshcp/" id="toppage-2094" class="current_page_ancestor current_page_parent" data-wpel-link="internal">About the PSHCP</a></h2><ul class="bsn-list"><li class="page_item page-item-2100 page_item_has_children menu-item menu-item-has-children"><a href="https://pshcp.ca/about-the-pshcp/about-the-administration-authority/" class="menu-link" data-wpel-link="internal">About the Administration Authority</a> <ul class='children'> <li class="page_item page-item-2149 menu-item"><a href="https://pshcp.ca/about-the-pshcp/about-the-administration-authority/annual-report/" class="menu-link" data-wpel-link="internal">2023 Annual Report</a></li> </ul> </li> <li class="page_item page-item-2105 menu-item"><a href="https://pshcp.ca/about-the-pshcp/partners-committee/" class="menu-link" data-wpel-link="internal">Partners Committee</a></li> <li class="page_item page-item-2106 current_page_item menu-item current-menu-item"><a href="https://pshcp.ca/about-the-pshcp/the-plan-administrator/" aria-current="page" class="menu-link" data-wpel-link="internal">The Plan Administrator</a></li> <li class="page_item page-item-2099 page_item_has_children menu-item menu-item-has-children"><a href="https://pshcp.ca/about-the-pshcp/atip/" class="menu-link" data-wpel-link="internal">Access to Information and Privacy</a> <ul class='children'> <li class="page_item page-item-2702 menu-item"><a href="https://pshcp.ca/about-the-pshcp/atip/completed-access-to-information-requests/" class="menu-link" data-wpel-link="internal">Completed Access to Information Requests</a></li> <li class="page_item page-item-2153 menu-item"><a href="https://pshcp.ca/about-the-pshcp/atip/pshcp-privacy-impact-assessment/" class="menu-link" data-wpel-link="internal">Privacy Impact Assessment of the Federal Public Service Health Care Plan Administration Authority Website Survey Initiative</a></li> <li class="page_item page-item-2148 menu-item"><a href="https://pshcp.ca/about-the-pshcp/atip/infosourceen/" class="menu-link" data-wpel-link="internal">Info Source: Sources of Federal Government and Employee Information</a></li> <li class="page_item page-item-2131 menu-item"><a href="https://pshcp.ca/about-the-pshcp/atip/pshcp-privacy-statement/" class="menu-link" data-wpel-link="internal">PSHCP Privacy Statement</a></li> <li class="page_item page-item-2104 menu-item"><a href="https://pshcp.ca/about-the-pshcp/atip/privacy-policy/" class="menu-link" data-wpel-link="internal">PSHCP Privacy Policy</a></li> </ul> </li> </ul></div> <div class="sidebar-notice"><img width="298" height="160" src="https://pshcp.ca/wp-content/uploads/2021/10/interior_banner_useful_sites_Did-You-Know.jpg" class="attachment-full size-full" alt="" decoding="async" /><h2>Did You Know?</h2><div class="description">There are over 780,000 Plan members, of which 49% are pensioners.</div><a class="notice-btn" href="https://www.pshcp.ca/about-the-pshcp/" data-wpel-link="internal">Read more about the PSHCP</a></div> </div> <div class="col-right"> <p>Canada Life Assurance Company (Canada Life), the Plan Administrator, is responsible for the consistent adjudication and payment of eligible claims in accordance with the Plan Document, and for service delivery as specified in the Administrative Services Only Contract.</p> <p>Canada Life is therefore responsible for positive enrolment, claims processing and payments, retention and management of Plan member information, and member communication services such as operation of the Canada Life Call Centre.</p> <p>Canada Life has retained the services of TELUS Health Solutions to provide electronic claims processing services, which enable pharmacies and health care providers to submit claims directly to the Plan.</p> <p>In addition, Canada Life has a contract with MSH International, which is responsible for managing claims and inquiries from Plan members who are residing or traveling abroad.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.pshcp.ca/contacts/sun-life/" data-wpel-link="internal">Go to the Contacts Page</a></div> </div> </div> </div> </div>  </div> <div id="ast-mobile-popup-wrapper"> <div id="ast-mobile-popup" class="ast-mobile-popup-drawer content-align-center 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class="menu-text">About</span><span role="application" class="dropdown-menu-toggle ast-header-navigation-arrow" tabindex="0" aria-expanded="false" aria-label="Menu Toggle" ><span class="ast-icon icon-arrow"></span></span></a><button class="ast-menu-toggle" aria-expanded="false"><span class="screen-reader-text">Menu Toggle</span><span class="ast-icon icon-arrow"></span></button> <ul class="sub-menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page current-page-ancestor current-page-parent menu-item-3350"><a href="https://pshcp.ca/about-the-pshcp/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">About the PSHCP</span></a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3346"><a href="https://pshcp.ca/about-the-pshcp/about-the-administration-authority/" class="menu-link" data-wpel-link="internal"><span class="ast-icon icon-arrow"></span><span class="menu-text">About the 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